MC 10200249 9999
MC 10200249 9999
MC 10200249 9999
SIB 84 02 21 2021-06-15
TELEMATICS UNIT RETROFIT TO 4G CELLULAR TECHNOLOGY
This Service Information Bulletin (Revision 2) replaces SI B84 02 21 dated May 2021.
MODEL
F06 (6 Series Gran F12 (6 Series F13 (6 Series Coupe) F15 (X5 Sports Activity
Coupe) Convertible) Vehicle (SAV))
F16 (X6 Sports F22 (2 Series Coupe) F23 (2 Series Sedan) F25 (X3 SAV)
Activity Coupe (SAC))
F31 (3 Series Sports
F26 (X4 SAC) F30 (3 Series Sedan) F32 (4 Series Coupe)
Wagon)
F33 (4 Series F34 (3 Series Gran F36 (4 Series Gran F80 (M3 Sedan)
Convertible) Turismo) Coupe)
F82 (M4 Coupe) F83 (M4 Convertible) F85 (X5 M SAV) F86 (X6 M SAC)
F87 (M2 Coupe) G12 (7 Series Sedan)
The eligible vehicles have been updated with one of following two VIN-specific Vehicle Comments in the
DCSnet Warranty Vehicle Inquiry.
Software Upgrade
Please see SI B84 02 21 (DC 85 81 02 01 NA): This vehicle is affected by the 3G cellular
technology discontinuation that will occur February 2022. Certain ConnectedDrive
services for this vehicle, including the BMW Assist eCall, will be affected and no longer be
available at that time; or sooner if the customer’s ConnectedDrive services expire before
this discontinuation date. This vehicle is eligible for a one-time software update to keep
these services active.
Or, for a:
Please see SI B84 02 21 (DC 85 82 03 01 NA): This vehicle is affected by the 3G cellular
technology discontinuation that will occur February 2022. Certain ConnectedDrive
services for this vehicle, including the BMW Assist eCall, will be affected and no longer be
available at that time; or sooner if the customer’s ConnectedDrive services expire before
this discontinuation date. This vehicle is eligible for a one-time hardware retrofit and
software update to keep these services active.
Note: Before performing this repair and submitting a claim, first check that the vehicle has one of the above
Vehicle Comments showing in the DCSnet Warranty Vehicle Inquiry. Then, review the Repair History
(Claims) section to confirm that a prior claim for this one-time 4G retrofit repair has not already been
submitted.
If you have a vehicle repair eligibility and/or coverage question, please contact the Warranty department
through IDS by selecting Coverage, Policy, Coding Questions and Mileage Corrections prior to performing
this repair.
SITUATION
The discontinuation of 3G cellular communication for Combox, TCB 3G and ATM 3G (Telematics Control
Module) can no longer be supported by the cellular network provider starting February 2022. The decision to
phase out 3G network technology was made at the discretion of the respective cellular carriers and lies
beyond the control of BMW. Due to the phase-out, BMW Assist and ConnectedDrive services will no longer
be supported after this date.
The BMW Assist and ConnectedDrive services/functionalities that are affected include the following:
Information can also be found in PKoD (Product Knowledge on Demand) and BMW USA website:
https://www.bmwusa.com/content/dam/bmwusa/connected-drive/pdf/3G_FAQ.pdf
CAUSE
3G cellular communication network will be discontinued by cellular carriers.
CORRECTION
Retrofit the vehicle to accept 4G cellular technology.
PROCEDURE
1. Determine whether the vehicle will need to have a software upgrade only or both a software upgrade
and hardware retrofit by checking the iCC ID in Dealer Cockpit.
Dealer Cockpit can be found in the DCSnet portal
2. Enter the VIN of the affected vehicle into Dealer Cockpit and review the iCC ID. The first 7 digits will
designate if the vehicle needs a software upgrade or software + hardware retrofit.
8901410 will indicate the vehicle will need a hardware retrofit + software upgrade, proceed to
Step 3.
8901170 will indicate the vehicle will only need a software upgrade, proceed to Step 4.
3. Perform guided replacement of the telematics control unit. Note there are two possible locations for the
control unit, it is important that the correct part is ordered.
The telematics back up battery should only be replaced if the telematics control unit also happens to be
defective or the battery itself has failed. In most cases, the retrofit procedure is replacing equipment that is
good and in working order.
Note that ISTA will automatically reprogram and code all programmable control modules that do not
have the latest software.
4. Determine the vehicle’s current I-level by either using AIR or the ISPA NEXT application. Is the current
vehicle integration level:
Integration level
Model
F06 F12 F13 Lower than F010-16-11-5xx
F15 F16 F25 F26 F85 F86 Lower than F025-16-11-5xx
F22 F23 F30 F31 F32 F33
Lower than F020-16-11-5xx
F34 F36 F80 F82 F83 F87
G12 Lower than A15A-16-11-5xx
Depending on your vehicle’s Model Year and Make, navigate to “BMW Assist”, “ConnectedDrive” or
“Apps” using your iDrive controller.
Under Apps:
- Click on “All Apps”
- Open “Options” (physical button surrounding your iDrive controller)
- Click on “Update apps and services”
For information on programming and coding with ISTA, refer to DealerSpeed / TIS / Technical
Documentation / Diagnostics and Programming / Programming Documentation.
PARTS INFORMATION
Obtain and confirm the part numbers for your specific vehicle by entering the chassis number in either ETK
or AIR which takes into account specific equipment and/or options.
Additionally, other small parts that are not specified above, such as one-time screws, nuts and seals, which
must be replaced according to the ISTA repair instructions/ETK, must be selected from the Electronic Parts
Catalogue according to the respective vehicle type and invoiced under the corresponding repair Defect
Code listed in this bulletin.
WARRANTY INFORMATION
During this workshop visit, the affected vehicle may show one or more programming and encoding Technical
Campaign repairs open, the programming and encoding procedure may only be invoiced one time.
Select one of these open Technical Campaigns to perform and submit for updating the vehicle’s
software to the required I-level or higher.
Please be sure to perform any additional before work (retrofitting the vehicle’s hardware for this
repair when applicable), and/or after work (including attaching labels) as required by the open
campaigns on the vehicle. Close any remaining open programming and encoding Campaign repairs
as outlined in the corresponding Service Information Bulletin.
This one-time 4G retrofit repair is currently covered regardless of the eligible vehicle’s time (age) or mileage.
Reimbursement for this 4G retrofit repair will be via normal claim entry utilizing the applicable work package
information below, and when required, the part number listed above that applies.
Work Package # 1
The vehicle’s software was upgraded in conjunction with performing an open programming and encoding
Technical Campaign or with another repair on the vehicle.
Or:
Work Package # 2
Or:
Work Package # 3
The vehicle’s software was upgraded on a vehicle with no open programming and encoding Technical
Campaign repair(s)
If you are using a Main labor code for another repair, use the Plus code labor operation 00 00 556 instead of
00 00 006.
Or:
Work Package # 4
The vehicle’s hardware was retrofitted, afterwards, the vehicle’s software was upgraded in conjunction with
performing an open programming and encoding Technical Campaign or with another repair on the vehicle.
Or:
Work Package # 5
The vehicle’s hardware was retrofitted and the software was upgraded on a vehicle with no open
programming and encoding Technical Campaign repair(s).
If you are using a Main labor code for another repair, use the Plus code labor operation 00 00 556 instead of
00 00 006.
Refer to AIR for the corresponding flat rate unit (FRU) allowances.
Only reference the SIB number and the work package (Pkg) number performed in the RO technician notes
and in the claim comments (For example: B84 02 21 WP 1), unless otherwise required by State law.
Programming and Encoding the Vehicle Control Units (RO and Claim Comments Required)
The programming procedure automatically reprograms and encodes all vehicle control modules which do
not have the latest software I-level. If one or more control module failures occur during this programming
procedure:
Please claim this consequential control module related IRAP recovery procedure (when applicable as
required)/repair work under the defect code listed in this bulletin with the applicable AIR labor
operations.
Please explain this additional work (The why and the what) on the repair order and in the claim comments
section
For control module failures that occurred prior to performing this programming procedure:
When covered under an applicable limited warranty, claim the applicable test plan and the
corresponding control module-related repair work using the applicable defect code and labor
operations in AIR (including diagnosis).
As applicable to your center, please refer to SI B01 01 20 or B01 07 20 for claiming your diagnosis work
time, job/repair work time (WT), RO/Claim WT and/or repair explanation procedures.