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A2-Role Play-1

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82 views5 pages

A2-Role Play-1

Www

Uploaded by

eman.93alejah
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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ROLE PLAY ACTIVITY

Activity 1: Interview for a Retail Assistant Position


Scenario: You are interviewing for a retail assistant position at a clothing store. The manager is
asking you questions about your experience and availability.
Characters:
1. Manager (Interviewer):
- Name: Not specified (You can choose a name if you like)
- Role: The manager is the interviewer conducting the job interview. They are responsible
for hiring new employees for the clothing store. The manager's role includes evaluating the
candidates' qualifications, experience, and suitability for the retail assistant position. They
are looking for someone who is friendly, helpful, and flexible with their schedule. The
manager asks questions to assess the candidate's customer service skills, experience in
retail, and ability to work in a team.

2. Alex (Interviewee):
- Name: Alex
- Role: Alex is the interviewee applying for the retail assistant position at the clothing store.
Alex has previous experience working in a small boutique, where they gained skills in
customer service and product organization. Alex's character is friendly, approachable, and
eager to help customers. They are also flexible with their schedule, making them available
for weekend and evening shifts. During the interview, Alex wants to make a good
impression by highlighting their experience and skills relevant to the job. They aim to show
that they can contribute positively to the store's customer service and overall operations.

Objectives: Alex wants to make a good impression and show that they are a good fit for the job.
The manager seeks a candidate who can contribute positively to the team and meet the job's
demands.
ROLE PLAY ACTIVITY

Instructions:
1. Read through the conversation with your partner.
2. Fill in the gaps using the words from the word box.
3. Take turns playing the roles of Manager and Alex.
4. Practice the conversation until you feel comfortable.
Words:
Use the following words to fill in the gaps:
- Experience
- Salary
- Vacation
- Difficult
- Office
- Technology
- Schedule
- Friendly
- Customer
- Skills
1. Conversation:

Manager: Hello, I'm the store manager. You must be Alex.


Alex: Yes, that's right. Nice to meet you.
Manager: Nice to meet you too. Have a seat.
Alex: Thank you.
Manager: So, tell me about your __________ in retail.
Alex: Well, I've worked at a small boutique before. I learned a lot about __________ service and
organizing products.
Manager: That's great. How would your previous coworkers describe you?
Alex: They would say I'm __________ and helpful, always ready to assist customers.
ROLE PLAY ACTIVITY
Manager: Those are good qualities for this job. What about your availability? Are you flexible
with your __________?
Alex: Yes, I can work weekends and evenings if needed.
Manager: Excellent. Let's talk more about your __________ and how they fit with this position.
Alex: Of course. I'd be happy to discuss that.

Activity 2: Interview for a Receptionist Position


Scenario: You are interviewing for a receptionist position at a medical clinic. The office manager
is asking about your communication skills and work experience.
Characters:
1. Office Manager (Interviewer):
• Name: Not specified (Feel free to choose a name if desired)

• Role: The Office Manager is responsible for overseeing the administrative operations of
the medical clinic. They are conducting the interview to find a suitable candidate for the
receptionist position. The Office Manager's primary duties include managing office staff,
ensuring smooth daily operations, and providing excellent patient service. In this role, they
are looking for someone with strong communication skills, organizational abilities, and a
friendly demeanor, as the receptionist will be the first point of contact for patients and
visitors.

2. Jamie (Interviewee):
• Name: Jamie

• Role: Jamie is the interviewee applying for the receptionist position at the medical clinic.
Jamie has previous experience working as a receptionist, where they gained skills in
handling phone calls, scheduling appointments, and assisting patients with inquiries.
Jamie's character is described as organized, efficient, and good at multitasking. During the
interview, Jamie aims to demonstrate their competence in managing administrative tasks,
their ability to communicate effectively with patients and staff, and their suitability for
ROLE PLAY ACTIVITY
working in a healthcare environment. They want to convey that they are reliable,
professional, and capable of contributing positively to the clinic's operations.

Objectives: Jamie wants to highlight their communication skills and previous work experience.
The Office Manager's objective is to find a receptionist who has strong organizational and
communication skills, and can efficiently manage administrative tasks. They are looking for
someone who can create a welcoming environment for patients and ensure smooth daily operations
at the clinic.
Instructions:
1. Read through the conversation with your partner.
2. Fill in the gaps using the words from the word box.
3. Take turns playing the roles of Office Manager and Jamie.
4. Practice the conversation until you feel comfortable.
Words:
Use the following words to fill in the gaps:
- Answer
- Organized
- Appointments
- Experience
- Communication
- Lunch
- Break
- Computer
- Exercise
- Transportation
2. Conversation:

Office Manager: Hello, I'm the office manager. You must be Jamie.
Jamie: Yes, that's me. It's nice to meet you.
Office Manager: Nice to meet you too. Please have a seat.
ROLE PLAY ACTIVITY
Jamie: Thank you.
Office Manager: Can you tell me about your __________ working as a receptionist?
Jamie: Sure! I have two years of experience in a small office. I __________ phone calls and
scheduled __________.
Office Manager: That's good. How would your colleagues describe your __________ skills?
Jamie: They would say I'm a good communicator. I make sure everyone understands important
information.
Office Manager: Great. We need someone who can __________ calls and messages efficiently.
How do you stay __________ at work?
Jamie: I keep a detailed schedule and prioritize tasks, making sure everything runs smoothly.
Office Manager: Excellent. Let's discuss your other __________ and how they would be valuable
in this role.
Jamie: I'd be happy to go over that.

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