SUPERVISORY

MANAGEMENT
Course Outline
TOPIC 1: DEFINING
SUPERVISORY
MANAGEMENT
 The roles and
responsibilities of a
supervisor
 The difficulties
experienced by a
supervisor
 The key competencies
needed by supervisors
TOPIC 2: LEADERSHIP
 Definition of leadership
and the qualities required
to lead people
 Different leadership
roles
 Your preferred
personal leadership style
 Leadership styles –
which is appropriate?
TOPIC 3: MOTIVATION
 How people are
motivated
 The role of the
supervisor in motivating
others
 Guidelines on
motivating people
TOPIC 4: BEING A
SUPERVISOR TODAY
 Scope and nature of
supervision
 The supervisor’s
distinct roles
o An operational role
o A leadership role
o A communication role
 The supervisor’s skills
checklist
o Technical
o Human
o Conceptual
 The supervisor’s
competency self-
assessment inventory
 The supervisor’s image
TOPIC 5: TIME
MANAGEMENT
 Identifying time
wasters
 Being an effective time
manager
 Choosing the right
time to do the right work
 Using the ‘prime time’
principle
TOPIC 6: EFFECTIVE
DELEGATION
 The advantages and
disadvantages of
delegation
 Reasons why
supervisors may not
delegate
 When to delegate
 To whom to delegate
 How to delegate
 Using delegation to
develop your team
Kenya Institute of Development Studies. https://www.studocu.com/row/document/kenya-
institute-of-development-studies/business-administration/supervisory-management/76217542?
origin=course-highest-rated-1

SUPERVISORY MANAGEMENT
Course Outline

TOPIC 1: DEFINING SUPERVISORY MANAGEMENT

 The roles and responsibilities of a supervisor
 The difficulties experienced by a supervisor
 The key competencies needed by supervisors

TOPIC 2: LEADERSHIP
 Definition of leadership and the qualities required to lead people
 Different leadership roles
 Your preferred personal leadership style
 Leadership styles – which is appropriate?

TOPIC 3: MOTIVATION
 How people are motivated
 The role of the supervisor in motivating others
 Guidelines on motivating people

TOPIC 4: BEING A SUPERVISOR TODAY

 Scope and nature of supervision
 The supervisor’s distinct roles
 An operational role
 A leadership role
 A communication role
 The supervisor’s skills checklist
 Technical
 Human
 Conceptual
 The supervisor’s competency self-assessment inventory
 The supervisor’s image

TOPIC 5: TIME MANAGEMENT

 Identifying time wasters
  Being an effective time manager
 Choosing the right time to do the right work
 Using the ‘prime time’ principle

TOPIC 6: EFFECTIVE DELEGATION

 The advantages and disadvantages of delegation
 Reasons why supervisors may not delegate
 When to delegate
 To whom to delegate
 How to delegate
 Using delegation to develop your team

TOPIC 7: THE MAIN SUPERVISORY FUNCTIONS

 Organising and delegating the work of the team
 Coordinating the work of the team
 Building and leading a synergised team
 Ensuring that performance conforms to plans
 Establishing standards for high performance
 Implementing effective problem-solving techniques

TOPIC 8: THE SUPERVISOR AS A POWERFUL COMMUNICATOR

 Generating enthusiasm using two-way communication
 Leveraging the power of positive attitude in your team
 Maintaining an atmosphere of trust and cooperation
 Developing the habits of an active listener
 Using body language for impact
 Building rapport with the team – ‘The Mirroring Technique’
 Writing professional and accurate E-mails
 Providing proper orientation and positive discipline

TOPIC 9: MONITORING AND DEVELOPING THE TEAM’S PERFORMANCE

 Monitoring your team’s progress
 Helping the team members build on their strengths
 Increasing the team’s productivity
 Identifying the right time for coaching
 Identifying the right time for mentoring
 Being accessible and providing support

TOPIC 10: MANAGING TIME EFFECTIVELY TO INCREASE PRODUCTIVITY

 Keeping a to-do-list
 Prioritizing your typical day
 Breaking tasks down into steps
 Using a progress report to track schedule
 Learning how to avoid typical time wasters
 Making your meetings short and productive
TOPIC 11: BEHAVIOURAL STYLES
 Understanding different behavioural styles
 Taking the right attitude
 The benefits of being assertive
 Key steps to being assertive

TOPIC 12: REVIEWING PERFORMANCE

 Giving constructive feedback
 Feedback principles
 Performance appraisals
 Coaching vs. counselling
 Applying the new skills learnt back in the workplace

TOPIC 7: THE MAIN

SUPERVISORY
FUNCTIONS
 Organising and
delegating the work of
the team
 Coordinating the work
of the team
 Building and leading a
synergised team
 Ensuring that
performance conforms to
plans
 Establishing standards
for high performance
 Implementing effective
problem-solving
techniques
TOPIC 8: THE
SUPERVISOR AS A
POWERFUL
COMMUNICATOR
 Generating
enthusiasm using two-
way communication
 Leveraging the power
of positive attitude in
your team
 Maintaining an
atmosphere of trust and
cooperation
 Developing the habits
of an active listener
 Using body language
for impact
 Building rapport with
the team – ‘The Mirroring
Technique’
 Writing professional
and accurate E-mails
 Providing proper
orientation and positive
discipline
TOPIC 9: MONITORING
AND DEVELOPING THE
TEAM’S PERFORMANCE
 Monitoring your team’s
progress
 Helping the team
members build on their
strengths
 Increasing the team’s
productivity
 Identifying the right
time for coaching
 Identifying the right
time for mentoring
 Being accessible and
providing support
TOPIC 10: MANAGING
TIME EFFECTIVELY TO
INCREASE PRODUCTIVITY
 Keeping a to-do-list
 Prioritising your typical
day
 Breaking tasks down
into steps
 Using a progress
report to track schedule
 Learning how to avoid
typical time wasters
 Making your meetings
short and productive
TOPIC 11: BEHAVIOURAL
STYLES
 Understanding
different behavioural
styles
 Taking the right
attitude
 The benefits of being
assertive
 Key steps to being
assertive
TOPIC 12: REVIEWING
PERFORMANCE
 Giving constructive
feedback
 Feedback principles
 Performance
appraisals
 Coaching vs.
counselling
 Applying the new skills
learnt back in the
workplace
TOPIC 7: THE MAIN
SUPERVISORY
FUNCTIONS
 Organising and
delegating the work of
the team
 Coordinating the work
of the team
 Building and leading a
synergised team
 Ensuring that
performance conforms to
plans
 Establishing standards
for high performance
 Implementing effective
problem-solving
techniques
TOPIC 8: THE
SUPERVISOR AS A
POWERFUL
COMMUNICATOR
 Generating
enthusiasm using two-
way communication
 Leveraging the power
of positive attitude in
your team
 Maintaining an
atmosphere of trust and
cooperation
 Developing the habits
of an active listener
 Using body language
for impact
 Building rapport with
the team – ‘The Mirroring
Technique’
 Writing professional
and accurate E-mails
 Providing proper
orientation and positive
discipline
TOPIC 9: MONITORING
AND DEVELOPING THE
TEAM’S PERFORMANCE
 Monitoring your team’s
progress
 Helping the team
members build on their
strengths
 Increasing the team’s
productivity
 Identifying the right
time for coaching
 Identifying the right
time for mentoring
 Being accessible and
providing support
TOPIC 10: MANAGING
TIME EFFECTIVELY TO
INCREASE PRODUCTIVITY
 Keeping a to-do-list
 Prioritising your typical
day
 Breaking tasks down
into steps
 Using a progress
report to track schedule
 Learning how to avoid
typical time wasters
 Making your meetings
short and productive
TOPIC 11: BEHAVIOURAL
STYLES
 Understanding
different behavioural
styles
 Taking the right
attitude
 The benefits of being
assertive
 Key steps to being
assertive
TOPIC 12: REVIEWING
PERFORMANCE
 Giving constructive
feedback
 Feedback principles
 Performance
appraisals
 Coaching vs.
counselling
 Applying the new skills
learnt back in the
workplace
TOPIC 7: THE MAIN
SUPERVISORY
FUNCTIONS
 Organising and
delegating the work of
the team
 Coordinating the work
of the team
 Building and leading a
synergised team
 Ensuring that
performance conforms to
plans
 Establishing standards
for high performance
 Implementing effective
problem-solving
techniques
TOPIC 8: THE
SUPERVISOR AS A
POWERFUL
COMMUNICATOR
 Generating
enthusiasm using two-
way communication
 Leveraging the power
of positive attitude in
your team
 Maintaining an
atmosphere of trust and
cooperation
 Developing the habits
of an active listener
 Using body language
for impact
 Building rapport with
the team – ‘The Mirroring
Technique’
 Writing professional
and accurate E-mails
 Providing proper
orientation and positive
discipline
TOPIC 9: MONITORING
AND DEVELOPING THE
TEAM’S PERFORMANCE
 Monitoring your team’s
progress
 Helping the team
members build on their
strengths
 Increasing the team’s
productivity
 Identifying the right
time for coaching
 Identifying the right
time for mentoring
 Being accessible and
providing support
TOPIC 10: MANAGING
TIME EFFECTIVELY TO
INCREASE PRODUCTIVITY
 Keeping a to-do-list
 Prioritising your typical
day
 Breaking tasks down
into steps
 Using a progress
report to track schedule
 Learning how to avoid
typical time wasters
 Making your meetings
short and productive
TOPIC 11: BEHAVIOURAL
STYLES
 Understanding
different behavioural
styles
 Taking the right
attitude
 The benefits of being
assertive
 Key steps to being
assertive
TOPIC 12: REVIEWING
PERFORMANCE
 Giving constructive
feedback
 Feedback principles
 Performance
appraisals
 Coaching vs.
counselling
 Applying the new skills
learnt back in the
workplace
TOPIC 7: THE MAIN
SUPERVISORY
FUNCTIONS
 Organising and
delegating the work of
the team
 Coordinating the work
of the team
 Building and leading a
synergised team
 Ensuring that
performance conforms to
plans
 Establishing standards
for high performance
 Implementing effective
problem-solving
techniques
TOPIC 8: THE
SUPERVISOR AS A
POWERFUL
COMMUNICATOR
 Generating
enthusiasm using two-
way communication
 Leveraging the power
of positive attitude in
your team
 Maintaining an
atmosphere of trust and
cooperation
 Developing the habits
of an active listener
 Using body language
for impact
 Building rapport with
the team – ‘The Mirroring
Technique’
 Writing professional
and accurate E-mails
 Providing proper
orientation and positive
discipline
TOPIC 9: MONITORING
AND DEVELOPING THE
TEAM’S PERFORMANCE
 Monitoring your team’s
progress
 Helping the team
members build on their
strengths
 Increasing the team’s
productivity
 Identifying the right
time for coaching
 Identifying the right
time for mentoring
 Being accessible and
providing support
TOPIC 10: MANAGING
TIME EFFECTIVELY TO
INCREASE PRODUCTIVITY
 Keeping a to-do-list
 Prioritising your typical
day
 Breaking tasks down
into steps
 Using a progress
report to track schedule
 Learning how to avoid
typical time wasters
 Making your meetings
short and productive
TOPIC 11: BEHAVIOURAL
STYLES
 Understanding
different behavioural
styles
 Taking the right
attitude
 The benefits of being
assertive
 Key steps to being
assertive
TOPIC 12: REVIEWING
PERFORMANCE
 Giving constructive
feedback
 Feedback principles
 Performance
appraisals
 Coaching vs.
counselling
 Applying the new skills
learnt back in the
workplace
TOPIC 7: THE MAIN
SUPERVISORY
FUNCTIONS
 Organising and
delegating the work of
the team
 Coordinating the work
of the team
 Building and leading a
synergised team
 Ensuring that
performance conforms to
plans
 Establishing standards
for high performance
 Implementing effective
problem-solving
techniques
TOPIC 8: THE
SUPERVISOR AS A
POWERFUL
COMMUNICATOR
 Generating
enthusiasm using two-
way communication
 Leveraging the power
of positive attitude in
your team
 Maintaining an
atmosphere of trust and
cooperation
 Developing the habits
of an active listener
 Using body language
for impact
 Building rapport with
the team – ‘The Mirroring
Technique’
 Writing professional
and accurate E-mails
 Providing proper
orientation and positive
discipline
TOPIC 9: MONITORING
AND DEVELOPING THE
TEAM’S PERFORMANCE
 Monitoring your team’s
progress
 Helping the team
members build on their
strengths
 Increasing the team’s
productivity
 Identifying the right
time for coaching
 Identifying the right
time for mentoring
 Being accessible and
providing support
TOPIC 10: MANAGING
TIME EFFECTIVELY TO
INCREASE PRODUCTIVITY
 Keeping a to-do-list
 Prioritising your typical
day
 Breaking tasks down
into steps
 Using a progress
report to track schedule
 Learning how to avoid
typical time wasters
 Making your meetings
short and productive
TOPIC 11: BEHAVIOURAL
STYLES
 Understanding
different behavioural
styles
 Taking the right
attitude
 The benefits of being
assertive
 Key steps to being
assertive
TOPIC 12: REVIEWING
PERFORMANCE
 Giving constructive
feedback
 Feedback principles
 Performance
appraisals
 Coaching vs.
counselling
 Applying the new skills
learnt back in the
workplace