Oracle® MICROS Simphony

Release Notes

Release 18.2
F10133-18
December 2020
Oracle MICROS Simphony Release Notes, Release 18.2

F10133-18

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Contents
Preface

1 Features and Updates

Android 1-1
Client Application Loader (CAL) 1-2
Credit Cards 1-4
Data Transfer Service (DTS) 1-5
Database 1-6
Enterprise Cash Management (ECM) 1-6
Enterprise Management Console (EMC) 1-8
Gift and Loyalty 1-9
Logo Printing 1-11
Menu Items 1-12
Operations on the POS Workstation 1-14
Peripherals 1-15
Remote Printing 1-15
Reporting and Analytics 1-15
Simphony Web Portal (SWP) 1-16
Taxes 1-18
Transaction Services 1-19

2 System Requirements, Supported Systems, and Compatibility

3 Installation and Upgrade

Property Post-Upgrade Instructions 3-1

4 Resolved Issues

iii
5 Known Issues

6 Translations

iv
Preface
Oracle Hospitality Simphony is a cloud-based Point-of-Sale (POS) solution that
provides business management capabilities using a single tool with vast integration
capabilities to property management systems, paperless kitchen display systems,
credit card interfaces, and reporting applications.

Purpose
These Release Notes provide a brief overview of additions, enhancements, and
corrections implemented in this software release. Their intent is informative, not
instructional. Review Simphony's product documentation, including technical and
application advisories for previous versions, for detailed information on installation,
upgrade, configuration, and general use.

Audience
This document is intended for all users of Oracle Hospitality Simphony release 18.2.

Customer Support
To contact Oracle Customer Support, access My Oracle Support at the following URL:
https://support.oracle.com
When contacting Customer Support, please provide the following:
• Product version and program/module name
• Functional and technical description of the problem (include business impact)
• Detailed step-by-step instructions to re-create
• Exact error message received
• Screen shots of each step you take

Documentation
Product documentation is available on the Oracle Help Center at http://
docs.oracle.com/en/industries/food-beverage/.

Revision History

Date Description of Change

December 2018 Initial publication.
December 2018 Added the Android topic to the Features and
Updates section.

v
 Preface

Date Description of Change

February 2019 • Updated the Support for Simphony
Payment Interface (SPI) feature by adding
quick chip information.
• Updated the Resolved Issues section.
• Updated the Supported POS Client
Devices section, specifically the listing for
supported Android versions for Simphony
version 18.2.
April 2019 • Added the Enterprise Cash Management
(ECM) topic to the Features and Updates
section.
• Added the Simphony Web Portal (SWP)
topic to the Features and Updates
section.
May 2019 • Added “Enterprise Edition” to SQL Server
items to reflect accurate information in the
System Requirements, Supported
Systems, and Compatibility chapter.
• Added SWP Android display issue to
Known Issues section.
September 2019 Updated for CAL enhancements and Shell DB
Clone feature
October 2019 Updated Simphony Web Portal (SWP) for
required Effectivity Groups.
December 2019 • Updated the Enterprise Management
Console (EMC) topic in the Features and
Updates section.
• Added the Remote Printing topic to the
Features and Updates section.
• Added the Gift and Loyalty topic to the
Features and Updates section.
• Added the Logo Printing topic to the
Features and Updates section.
• Updated the Simphony Web Portal (SWP)
topic in the Features and Updates section.
• Updated the Taxes topic in the Features
and Updates section.
• Updated the Known Issues section in
reference to Configuring Guest Check
Numbers.
May 2020 Updated the following topics in the Features
and Updates chapter for Simphony patch
18.2.5:
• Client Application Loader (CAL)
• Menu Items
• Operations on the POS Workstation
• Simphony Web Portal (SWP)
• Taxes
July 2020 Removed content from System Requirements,
Supported Systems, and Compatibility and
replaced it with a reference to the Oracle Food
and Beverage Compatibility Matrix.

vi
 Preface

Date Description of Change

August 2020 Updated the Gift and Loyalty topic in the
Features and Updates chapter for Simphony
patch 18.2.6.
October 2020 Updated the following topics in the Features
and Updates chapter for Simphony patch
18.2.7:
• Enterprise Cash Management (ECM)
• Enterprise Management Console (EMC)
November 2020 Updated the Gift and Loyalty topic (specifically
Select a Stored Value Card Program When
Using Oracle Hospitality Gift and Loyalty) in
the Features and Updates chapter.
December 2020 Added the Translations chapter.

vii
1
Features and Updates
This chapter describes the features and updates contained in this release.
• Android
• Client Application Loader (CAL)
• Credit Cards
• Data Transfer Service (DTS)
• Database
• Enterprise Cash Management (ECM)
• Enterprise Management Console (EMC)
• Gift and Loyalty
• Logo Printing
• Menu Items
• Operations on the POS Workstation
• Peripherals
• Remote Printing
• Reporting and Analytics
• Simphony Web Portal (SWP)
• Taxes
• Transaction Services

Android
Support for Android Devices Running Nougat and Oreo Mobile Operating
Systems
Support has been added for the Android Nougat and Oreo mobile operating systems
on Android devices.
The Oracle Hospitality Simphony Configuration Guide, specifically the POS
Workstation section, contains more information about Android devices.
The Oracle Hospitality Simphony Client Deployment Guide, specifically the CAL on
Workstations section, contains information about installing CAL or a Service Host on
Android devices.

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 Chapter 1
Client Application Loader (CAL)

Client Application Loader (CAL)

Support for DCAL Deployment Status
An administrator can now verify that Distributed CAL (DCAL) received the CAL
packages before they are scheduled. Upgrading the property level components does
not occur unless DCAL is ready to serve.
The new Oracle Hospitality Simphony Client Deployment Guide contains more
information on deploying Simphony to clients using CAL package deployment.

CAL Restructuring Enhancement

Starting with release 18.2.2, the ServiceHostPrereq package is obsolete and has been
removed from the Simphony release 18.2.2 ISO.
Simphony client files and third party prerequisites are now transferred in a separate
package named Service Host Download. This lets you schedule the file transfers
separately from the installation. The Simphony release 18.2.2 CAL packages are:
• Service Host Download
• Service Host
• CAPSOnIIS
• CAL Version Fixer
• CAL Client
• Simphony KDS Client (WinCE)
• WS KDS Display (Win32)
• PosToKdsHandler
• Media Viewer
• Device Information
CAL File Transfer Regulation
Starting with release 18.2.2, the transfer of CAL files is regulated (throttled) to prevent
the amount of data that is allowed to saturate the network.
CAL clients attempt to transfer files from the Simphony application server as quickly as
possible. Files are transferred from the application server in blocks and these blocks
are assembled into a complete file at the client site.
Installation Performance Enhancements
Starting with release 18.2.2, the CAL installation process has been enhanced. The
POS client device no longer restarts multiple times during CAL installation and
upgrades. Only the necessary files are transferred.
Service Host Download Package
Starting with release 18.2.2, the new Service Host Download package combines file
transfers from the following legacy packages:
• Service Host Prereq
• Service Host

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 Chapter 1
Client Application Loader (CAL)

• Biometrics (when not already installed)

• Language Translation
All third party files are transferred to the %AppRoot%\Micros\Simphony\Prereq folder
on the client.
Simphony client files are transferred and stored under the %AppRoot%\Micros
\Simphony\Download folder on the client.
Third party dependencies, ServiceHost, and language translations are installed using
this single package to minimize restarts.
After updating to CAL 146, a CAL client progress dialog is hidden during upgrades and
remains visible during new installations.
Service Host Package
Starting with release 18.2.2, the Service Host package has been modified to include all
installation steps from the following existing packages:
• Service Host Prereq
• Biometrics
• Language Translation
This package fails if the Service Host Download package is not deployed first.
Deployment Order
Stating with release 18.2.2, the CAL package deployment order of the start database
has been optimized to change the order. The database is now provisioned with a best
practices order of the CAL packages. The core package deployment order is read-only
and cannot be modified. New custom packages must have a number of 1000 or
higher.
CAL Package Install Status UI Changes
Starting with release 18.2.2, the CAL Packages Install Status tab has changed. You
can see the Simphony client installation status showing started, successful, failed, and
outstanding client updates.
In the left pane, in addition to the CAL Package View, there is a new Enterprise View,
which shows a hierarchy view. You can switch between CAL Package View and
Enterprise View.
The Enterprise View lists the Enterprise, properties, workstations, KDS displays, and
enterprise Service Hosts associated with a property. An enterprise Service Host in a
property is indicated with the Object Number showing as 0 (zero).
The Enterprise View shows the following installation status icons for each property
(including status for workstations, KDS displays, and Enterprise Service Hosts):

• On Latest Version (green circle with checkmark)

• Needs Attention (red triangle with exclamation point)

• Needs Update (yellow cycle with arrows)

• Not Installed (gray circle)

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Credit Cards

You can limit the Enterprise View to specific installation statuses using the Filter field.
You can expand and collapse the Enterprise View using the Expand and Collapse
links.
The CAL Packages Install Status tab has a new filter (enabled by default), that shows
only the latest status of the corresponding CAL package. Deprecated packages are
filtered out. Filters correspond to the column header. In addition, a text entry field lets
you filter a column dynamically by entering text.
The following columns have been added to the Install Status tab:
• Available Version
• Installed Version
• Finished at
• Install time (Minutes)
• % Complete
The following columns have been removed from the Install Status tab:
• Offset
• Install Date From To (when using Enterprise View)
Device Information Package and Module
Starting with Simphony release 18.2.2, the new Device Information CAL package is
deployed automatically with the Service Host in Simphony 18.2.2. However, the
Device Information CAL package must be deployed for clients that still run on an
earlier Simphony release (prior to 18.2.2).
Device Information shows detailed status results of workstation and other CAL
devices, as well as the date and local time the tool was run. This allows administrators
to resolve issues before scheduling CAL client updates.
The detailed status of workstations and other CAL enabled devices appears in the new
Device Information module within EMC. After the CAL client is installed, the Device
Information module shows data if the following conditions are met:
• The CAL client is updated to Simphony release 18.2.2.
• The Device Information CAL package is deployed to the workstation, which shows
the status upon deployment.

Credit Cards
Support for Simphony Payment Interface (SPI)
The Oracle Hospitality Simphony Configuration Guide contains more information about
the SPI and its configuration.
The Oracle Hospitality Simphony POS User Guide contains more information about
quick chip usage with fast transactions, and about performing a Mail Order Telephone
Order (MOTO) transaction using the POS client.
The Oracle Hospitality Simphony Security Guide contains more information about the
certificates.

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 Chapter 1
Data Transfer Service (DTS)

Simphony version 18.2 introduces a resilient and lighter version of the Oracle Payment
Interface (OPI), called Simphony Payment Interface (SPI). In the SPI, the business
logic and communication layer that in OPI are handled by the OPI server have been
moved into the POS client, eliminating the need for the OPI server. If a POS client has
a PIN Entry Device (PED) attached, it can process payments independently from the
LAN.
Communication Methods
The SPI can be deployed using one of the following connection methods: Terminal
mode or Middleware mode. In Terminal mode, the mapping of a POS client to a PED
is configured in EMC. In Middleware mode, the payment service provider (PSP)
provides a middleware application that handles the mapping of a POS client to a PED
and each POS client contacts the middleware application.
Configuration
You configure the SPI driver in the EMC, and deploy it through CAL. You can
configure the SPI at the Enterprise, zone, property, and/or revenue center levels in the
Payment Drivers module, and you can override the SPI configuration to set client-
specific values at the workstation level in the Workstations module. The Payment
Drivers module has been enhanced to include the SPI settings.
Current OPI Users
If you are currently using the Oracle Payment Interface (OPI), you will not experience
changes as Simphony can run SPI and OPI together at the same property. The OPI
and SPI use the same OPIPayment.dll file.
Quick Chip Feature
Quick chip lets the guest swipe or dip a credit card at the beginning of a fast
transaction while the workstation operator enters the menu items. The existing logs
and PaymentInterfaceLogViewer.exe tool have been enhanced to incorporate the
quick chip transaction request and response messages.
Mail Order Telephone Order (MOTO) Feature
The SPI also supports a new feature called Mail Order Telephone Order (MOTO),
which is typically used by merchants for call-in, online, or mail orders. MOTO is
considered a “card not present” transaction, meaning that the credit card is not
available to be swiped or inserted into the PED at the time of the transaction, nor to
compare signatures. PEDs typically do not accept manual card data entry, although
some may allow the workstation operator to do so when electronic reading of the card
fails multiple times. MOTO allows the workstation operator to initiate a transaction
using a function key from the payment screen so that the PED lights up and accepts
the manual entry immediately (rather than a card swipe or dip). The MOTO feature is
available if the PSP supports it.

Data Transfer Service (DTS)

Improved DTS Processing Jobs
DTS has been enhanced to enable the processing of MMDaily jobs on application
servers concurrently. This enhancement speeds up the processing time of daily
aggregation as all DTS servers are now utilized. The new table
DTS_APPSERVER_JOBS provides information about which location has been
processed by which server for a particular business date.

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Database

Simphony release 2.9 introduced DTS support for parallel processing by threads. You
can turn parallel processing on by configuring thread size in the
DataTransferService.exe.config file: <add key="MMDailyThreadMax" value="n"/
>. The value of n is based on the amount of physical cores and logical cores. For
Reporting and Analytics releases prior to 9.0 patch 8, Oracle recommends using half
the amount of physical cores + 0.25 of logical cores. For Reporting and Analytics
release 9.0 patch 8 and later, Oracle recommends approximately 2/3 the amount of
physical and logical cores combined for the number of threads if the new aggregation
method is enabled.

Database
Support for Cloning a Simphony Shell Database
Starting with release 18.2.2, an Oracle dealer/reseller or consulting organization can
clone an organization to reduce the implementation time and cost of provisioning a
new Simphony Standard organization (single and multi-tenant). The dealer or
consultant can configure an organization from template data, and then apply that
configuration to each newly provisioned organization.
The Oracle Hospitality Simphony Configuration Guide contains more information about
cloning Simphony databases.

Enterprise Cash Management (ECM)

The Oracle Hospitality Simphony Configuration Guide and the Oracle Hospitality
Simphony Manager User Guide contain more information on configuring and using
ECM.

Cash Management Dashboard

Administrators can add the Cash Management Dashboard to page layouts using the
Page Design module. Two new privileges are available in the Roles module to provide
access to the dashboard: 301 - View Cash Management Dashboard and 302 - View
Cash Management Dashboard Detail.
The Cash Management Dashboard provides:
• The number of each type of open receptacle session
• A summary level and detail view of each type of open receptacle session
• One-button navigation to open, count, adjust, transfer, and finalize receptacle
sessions
The Dashboard appears full screen on the workstation. It is not supported on
workstation devices running the Android mobile operating system.

Cash Management Parameters

A confirmation prompt now appears when closing a count and transferring the cash
from a till or server bank receptacle to a deposit. When the new Cash Management
Parameters option 43 - Prompt to Confirm Transfer During Close on Count is
selected and Close on Count Completion is enabled in the Templates module, the
POS client shows a confirmation prompt before a deposit is made during close on
count completion.

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Enterprise Cash Management (ECM)

A till can remain open after the workstation operator completes a count. The new Cash
Management Parameters option 44 - Enforce Close Till and Deposit Till Roles lets
you override Role privilege options 210 - Deposit Funds and 212 - Close Till and
have the till remain open.
When performing the Quick Start Till function, you can prompt the workstation
operator to select the cash drawer on workstations where more than one cash drawer
is available. The new option 45 - Prompt for Drawer on Quick Start Till lets you
configure this cash drawer prompt.
The new option 46 - Prevent Assignment of Tills with Active Sessions to Cash
Drawers lets you configure the display of till receptacles that do not have an active
session and are not assigned to a cash drawer when the workstation operator
performs either the Assign Till To Cash Drawer or the Quick Start Till function.
The reference prompt has been updated for the following Cash Management
Parameters options:
• 20 - Require Deposit Reference
• 21 - Require Reference for Receptacle Counts
• 24 - Require Reference for Cash Pull
• 31 - Require Reference for Change Order
• 41 - Require Reference for Paid-In when vendor not defined
• 42 - Require Reference for Paid-Out when vendor not defined
When any of these options are enabled, the workstation operator is prompted
(although not required) to select a reference when performing the operation.

Receptacle Access
The Employee Classes module has a new Operator Option 27 - Prevent Multiple
Receptacle Counts, which lets you specify whether workstation operators can count a
receptacle session more than once. If option 27 is enabled, workstation operators can
perform transactions after counting a receptacle session.
Starting with release 18.2.7, the new Operator Option 28 - Prevent Transactions
once a Count has been Performed is available. Option 28 lets you specify whether
workstation operators can perform transactions after a receptacle session count.
Selecting option 28 does not prevent workstation operators from adjusting a count or
from transferring funds out of the counted receptacle.
If option 27 is disabled and option 28 is enabled, workstation operators can perform
more than one count and can perform more transactions following a count.

Count Sheet and Change Order

Button labels on the Count Sheet and Change Order have been updated. The OK
button has been changed to Done, which finalizes the count or change order.
You can disable the 2 - Reference Required prompt during entry of non-denominated
values on the count sheet.

Business Date Selection

When the new option 33 - Prompt for Business Date on Open Bank Deposit is
selected in the Cash Management Parameters module, workstation operators are

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Enterprise Management Console (EMC)

prompted to select a business date when opening a bank deposit, allowing deposits
from the current date or up to the previous six dates.

Audit Till
The new Audit Receptacle (Till) function allows managers to perform a till count
without closing the till session, when the template option Close on Count Completion
is enabled in the Templates module of the EMC.

Enterprise Management Console (EMC)

Enhanced Currency and Currency Parameters Modules
The currency symbol now appears correctly on workstations, guest checks, and
customer receipts when overridden at the property or zone level. The Currency and
Currency Parameters modules are no longer available at the revenue center level. In
addition, existing revenue center level currency data has been removed from the
Enterprise Transaction database.
The Oracle Hospitality Simphony Configuration Guide contains more information about
configuring currency.

Support to Allow Condiment Changes in Previous Round Items

Starting with release 18.2.2, by default, workstation operators cannot void or change
previous round menu items. When option 43 - Allow Price Overrides and
Modifications to Previous-Round Items is enabled in the Control Parameters
module, all workstation operators may perform the following actions against parent
menu items (not condiments) on previous round items:
• Menu Item Price Overrides
• Menu Item Quantity Changes
– If Role option 25 - Authorize/Perform Void of Menu Items from a Previous
Round is enabled, the operator may adjust the count up or down.
– If Role option 25 - Authorize/Perform Void of Menu Items from a Previous
Round is disabled, the operator may adjust the count up.
• Menu Level Changes
The new Role option 304 - Authorize/Perform modifications (void, price or
quantity change) to previous round condiments grants the privilege to modify
condiments on previous round items. If Role option 304 is enabled for a workstation
operator, modifications to previous round items are allowed, including price changes,
voiding a condiment, adding a condiment, or changing an existing condiment to
another one (for example, change rare to medium rare). If Role option 304 is disabled,
these actions apply only to current round items.
The configuration of Role option 25 does not affect option 304.

Enhanced Check SLU Sorting by Service Total Time

Starting with release 18.2.3, you can now configure the Check Screen Lookup (SLU)
sort order in the Page Design module. The new sort order options allow the open
check SLU to be sorted using a pre-defined sort order:
• Check Order Time (this is the default sort order)

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Gift and Loyalty

• Table Name
• Service Total Time
The new sort option Service Total Time allows operations (for example, Drive Thru)
to see checks in the order in which cars enter the drive thru, enabling workstation
operators to pick up checks and service guests efficiently.
See the Oracle Hospitality Simphony Configuration Guide, specifically the
Configuring Screen Look Ups for Open Checks section, and the Oracle Hospitality
Simphony POS User Guide, specifically the Open Check SLU Sorting Options
section for more information about this enhancement.

Support for Managing the Employee Access Level from Labor Management
Starting with release 18.2.5, support has been added to Simphony to manage the
Employee Access Level from Labor Management. The Employee Access Level is set
within Labor Management and is in Simphony via the Data Transfer Service (DTS)
labor job.
The Employee Access Level is not manageable from the Enterprise Management
Console (EMC) when Labor Management is in use. When the Employee Access Level
is changed in Labor Management, it is subsequently updated in Simphony.

Enhanced Labor Shift Totals

Starting with release 18.2.7, the totals Labor Shift Regular Hours and Labor Shift
Overtime Hours now print on time chits when an employee clocks out. These new
totals represent the total hours worked per day for the Labor Shift.

Gift and Loyalty

Support for Redemption Authorization
Beginning with the Simphony 18.2.3 release, the iCare Command Module Interface
supports Redemption Authorization. This function allows the POS user to validate one
or more stored value cards (SVCs) on a guest check, similar to performing a credit
card authorization.
To redeem funds for a previously authorized SVC, the user can highlight the
appropriate authorization line in the check detail area and select Gift Card Redeem.
The Oracle Hospitality Simphony POS User Guide, specifically Chapter 6: Loyalty and
Gift Cards, contains more information about this feature.

Support to Suppress ‘Enter Amount Due’ Prompt When Redeem Button is

Selected for SVC Transaction
Beginning with the Simphony 18.2.3 release, for SVC transactions, you can select
Tender/Media option 3 - Assume Paid in Full, and set the Text field of the Redeem
button in the Page Design module to: RedeemAmountIsTotalDue, to suppress a
prompt for entering the total Amount Due.
See the Oracle Hospitality Simphony Configuration Guide, specifically Creating
Loyalty and Stored Value Buttons, for more information about Stored Value Cards.

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Gift and Loyalty

Support for Account Number Prefixing and Padding

Beginning with the Simphony 18.2.6 release, Account Length and Account Prefix
fields are now included in the driver configuration for both loyalty and stored value.
This allows for easier manual entry of account numbers and is useful when all loyalty
or stored value accounts follow the same card rule.
See the Oracle Hospitality Simphony Configuration Guide for more information about
loyalty and stored driver configuration.

Support for Gift and Loyalty and SVC Command Module to Control Displaying or
Printing SVC Transaction Results
Support was added for the Command Module to enable display and print options for
stored value and loyalty transactions. Prior to the Simphony 18.2.6 release, these
options were not working as expected. Access the EMC, select the Enterprise,
property, or revenue center level, click the Configuration tab, under Sales, and then
select Stored Value. From the Stored Value Configuration section, the following
options now function as expected (for both Command Module and XProcessor users):
• 2 - Always Print (Loyalty or Stored Value) Results
• 3 - Never Display (Loyalty or Stored Value) Results
• 5 - Remove (Loyalty or Stored Value) Results Print Button
See Chapter 45: Loyalty and Gift Card Interfaces and Drivers in the Oracle
Hospitality Simphony Configuration Guide, specifically the Setting Loyalty and
Setting Stored Value Options topics for more information about configuring loyalty
and stored value cards.

Select a Stored Value Card Program When Using Oracle Hospitality Gift and
Loyalty
Beginning with Simphony release 18.2.6, workstation operators can choose which
stored value or gift card program to apply during a transaction. If a guest’s card has
been linked to multiple stored value and gift card programs, users can perform:
• Balance Inquiries
A Balance inquiry shows the monetary value of each stored value and gift card
program associated with the card.
• Authorization
When a card linked to multiple programs is swiped at the workstation, users are
prompted to select the program to be authorized (based on the balance inquiry
results) before redeeming the specified amount.
• Redemption
When a card with multiple programs is used for redemption, users are again
prompted to select the program to have funds deducted for payment.
The ability to select from multiple gift card programs requires you to install Reporting
and Analytics Patch 9.1.25 or higher.
Stored value and gift card programs are identified on message prompts by the Public
Name configured in Oracle MICROS Gift and Loyalty (from Enterprise Back Office).

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Logo Printing

See the Oracle Hospitality Gift and Loyalty User Guide, specifically Chapter 6: Gift
and Loyalty GPL Setup and Configuration (located in the Oracle Hospitality
Enterprise Back Office Online Documentation Library) for information about gift and
loyalty setup.

Support for the Gift and Loyalty Command Module to Print R&A Based Print
Tokens on Receipts
Support was added for Gift and Loyalty Command Module users to print Reporting and
Analytics (R&A) based POS print tokens on the POS receipt. Prior to Simphony
release 18.2.6, this functionality was only present for gift and loyalty XProcessor users,
and for RES customers using the SVC interface. This functionality allows gift and
loyalty customers using XProcessor to migrate to the Command Module without losing
their present functionality.
Custom messages are configured using the print tokens in the Gift and Loyalty POS
configuration.
See the Oracle Hospitality Gift and Loyalty User Guide, specifically the Printing Chits
and Receipts topic in Chapter 9: Configuration References (located in the Oracle
Hospitality Enterprise Back Office Online Documentation Library), for more information
about configuring custom messages to be printed on POS receipts.

Support for the Gift and Loyalty Command Module to Award the Discount Type
“Use POS Preset Discount”
Support was added for the Gift and Loyalty Command Module users to award the
discount type “Use POS Preset Discount”. Prior to Simphony release 18.2.6, this
functionality was only present for gift and loyalty XProcessor users.
Awards can be configured to use a discount type defined in the Simphony EMC, and
then configured in Gift and Loyalty POS Configuration underPoint Issue.
See the Oracle Hospitality Simphony Configuration Guide, specifically Chapter 13:
Discounts, to learn more about configuring discounts in EMC, and the Oracle
Hospitality Gift and Loyalty User Guide, specifically the Configuring Point-of-Sale
Touchscreen Keys topic in Chapter 9: Configuration References (located in the
Oracle Hospitality Enterprise Back Office Online Documentation Library), for
information about configuring the discount key in R&A.

Logo Printing
Support for Logo Printing on OPOS Printers
Starting with release 18.2.3, support has been added for printing logos on OPOS
printers. Configuring logo printing for OPOS printers is no different from other printers
in the Simphony EMC.
For specific third party printer installation instructions, access the vendor’s website.
See Logo Printing for more information about configuring logo printing in Simphony.

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 Chapter 1
Menu Items

Menu Items
Support to Change Menu Item Price Level
Simphony release 18.2.5 lets workstation operators change the price of menu items
added to a check in the current round from the price assigned to one main menu level
or sub menu level to the price assigned to another menu level.
At a casino, a “comp” tender macro is used to change the price level (to a
complementary price level), and then a comp tender is used to close the check. This
feature now supports the same macro function in Simphony. Casino administrators
can create multiple price records for a menu item, with some records created as a
complimentary tender macro. For example, the macro has the steps to change the
price level to a configured comp level and to use the comp tender to close the check.
A workstation operator adds items using the standard pricing, and then selects the
comp tender macro when the guest presents a comp slip.
When used outside of a macro, you can configure the change price level function to
change to a specific main or sub price level, or to prompt for the price level.
The following types of menu items are not affected and the price level cannot be
changed using this feature:
• Menu items from a previous service round
• Weighed menu items
• Open-priced menu items
• Menu items that have been voided
• Menu items that are not in the active filter (if seat filtering is in use)
• Discounted menu items
• Menu items associated with a service charge
• Menu items associated with a subtotal discount
EMC Configuration Enhancements
Administrators can configure this feature using two new function buttons in the Page
Design module of the EMC:
• Change Price Main Level
• Change Price Sub Level
In addition, two new transaction privileges in the Roles module enable the workstation
operator to change the price of a menu item:
• 305 - Authorize/Perform Change Price Main Level for Current Round
• 306 - Authorize/Perform Change Price Sub Level for Current Round
The Main Level and Sub Level must be configured in the Menu Item Classes module
on the Options tab. If 10 - On = Use Sub Level... is disabled for a menu item class,
main level pricing is used. The main level pricing is set in the Menu Item Maintenance
module on the Prices tab, by selecting the main or sub menu level in the Active On
Level field.

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Menu Items

When using the Change Price Level feature, you can also change the active main or
sub level pricing by configuring the following new options in the RVC Parameters
module for the current round (transaction, not by class):
• 71 - Change Price Main Level sets active Main Level
• 72 - Change Price Sub Level sets active Sub Level
Enhancements have been made to address the change of price level for combo meals
in the current round as they have menu levels to specify pricing for combos. Side
items configured with different prices in the Menu Item Maintenance module do not
reflect the prices shown in the POS client. When using combo meals, the POS client
applies the prices from the Combo Meal Groups or Combo Meals configuration rather
than from the Menu Item Maintenance configuration. The system checks for Combo
Group Item Prices from the Combo Meal Groups module based on the Active Level; if
no price exists, it checks for Combo Group Prices from the Combo Meals module. If no
price exists in both Combo Meal Groups and Combo Meals, nothing is displayed in the
POS client. Combo Meals option 4 - Add Side Prices To Meal Price adds the side
item price to the entire combo meal, and no price is shown under side items in the
POS client. Regardless of the Change Price Main Level and Change Price Sub Level,
this is the methodical approach to applying combo meal prices. The system calculates
the price only on non-zero priced items. The Change Price Main Level function applies
to all menu items on the check in the current round (not for specific items only), with
the exception of voided items or zero-priced items.

Support for Multiple Menu Item Class Thresholds with Condiment Prefixes
Simphony release 18.2.5 adds support for multiple Menu Item Class thresholds to
work with condiment prefixes. When option 65 - Support Enhanced Prefix Mode
(Parent Only) is enabled in the Menu Item Classes module (for the menu item class of
a parent menu item), the threshold values configured for a condiment group (in the
Menu Item Classes Forced Condiments tab) now work correctly. Condiment prefixes
follow the threshold rules available in the Menu Item Classes module.
When a workstation operator uses the Add prefix, a separate ADD line item appears in
the check detail containing the condiment selected from the default condiment. This is
used with thresholds (and condiment prefixes) so that each additional condiment (with
prefix) is shown separately when added for the first time, unless the price is the same.
The Oracle Hospitality Simphony Configuration Guide, specifically the Configuring
Menu Item Classes, Assigning Condiments to Parent Menu Item Classes, and
Using Condiment Prefixes with Menu Item Classes sections, contains more
information.

Support for Resetting Modified Condiments to Default Setting when Menu Item
Master is Switched
Simphony release 18.2.5 adds support for resetting modified condiments to their
default setting when a Menu Item Master is switched. The drop down menu
Condiment Handling with Parent Item Switching is added to the Menu Item
Classes module to configure this option. You can select one of the following handling
types from this drop-down list:
• 0 - Condiments Remain Unchanged
• 1 - Reset Default Condiments Only
• 2 - Reset All Condiments

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 Chapter 1
Operations on the POS Workstation

The Oracle Hospitality Simphony Configuration Guide, specifically the Configuring

Menu Item Classes section, contains more information.

Operations on the POS Workstation

Support for Device Sharing Between Simphony and Mobile Solution
You can run Mobile Solution version 18.1 (used with Oracle Hospitality Inventory
Management and Oracle Hospitality Materials Control) on a Simphony tablet device.
• The device must run the Simphony POS client out of the box.
• Mobile Solution must be installed manually on the device.
• You need to configure a button (using the Page Design module in the EMC) that
closes the Mobile Solution application on the Simphony POS client. (Minimizing
the application does not release the scanner.)
When the device is powered on, the Simphony POS client starts automatically. To
switch between the Simphony POS client and the Mobile Solution application, the
workstation operator must perform the following actions on the device:
• Click the Close Application button to stop the Simphony POS client.
• Manually start Mobile Solution, and then stop it when finished.
• Manually start the Simphony POS client.
The Oracle Hospitality Simphony Configuration Guide contains more information about
configuring the Close Application button.

Simphony Recertified with Revenue Quebec

Simphony has been recertified in Quebec, Canada for use with the Sales Recording
Module (SRM).

Pick Up Check Dialog Enhanced

The Check ID column has been added to the Pick Up Check dialog. If a pickup check
was created by ID or Name, the Check ID column is visible in the dialog. If there are
no pickup checks with ID or Name, this column does not appear in the dialog.

Support for 99 Seats per Table

Starting with release 18.2.5, Simphony supports assigning up to 99 seats per table to
a check, increasing the previous maximum limit of 64.

Enhancements for Closed Checks Operations

Starting with release 18.2.5, support is removed for reopening a closed check to a new
check number. Option 37 - Keep The Same Check Number When a Check is
Reopened in the RVC Parameters module is no longer available.
The new option 73 - Keep The Same Check Number When a Closed Check is
Voided replaces deprecated option 37. Selecting option 73 causes a voided closed
check to retain its original check number. Deselecting 73 assigns a new check number
to a voided closed check.

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 Chapter 1
Peripherals

The Number of Days to Adjust Closed Checks and the Number of Days to
Reopen/Reprint Closed Check from Previous Business Day set in the Control
Parameters module have been changed to allow a maximum of 14 days.
If you are upgrading to Simphony release 18.2.5 and option 37 was selected prior to
the upgrade, DBUPGRADE selects the new option 73 during the upgrade process.
The Oracle Hospitality Simphony Configuration Guide contains more information about
configuring closed check operations in the Guest Checks chapter. The Oracle
Hospitality Simphony POS User Guide contains more information about reopening a
closed check in the Guest Checks chapter.

Peripherals
Support for the Oracle MICROS 1D/2D Imager Scanner
Support is now extended to the Oracle MICROS Workstation 6 Series and Oracle
MICROS Compact Workstation 310 for use with Simphony. The scanner provides a
small footprint and portability to workstation configurations desired in Sports &
Entertainment markets. The scanner mounts to the side of the workstation stand and
is also capable of remote operation via a Bluetooth link between the scanner module
and the base station mounted to the workstation stand.
See the Oracle Hospitality Simphony Configuration Guide, specifically the Configuring
the 1D/2D Imager Scanner topic, for more information about configuring the scanner.

Remote Printing
Support for Sending Pre-Production Chits to Remote Printers
Starting with release 18.2.3, pre-production printing allows servers to send ordered
items to remote printers prior to finalizing the current round. This allows the kitchen or
bar staff to preview orders to get a head start on preparing items that require more
prep or cooking time in an effort to assist in delivering orders more quickly.
Operationally, as servers key in an order, they can select a Pre-Production Chit
(Tender/Media Service Total) button to send the pre-production items to remote
printers. For easier recognition, pre-production chits are formatted differently than the
output of conventional order chits.
After an item has been fired via pre-production chit printing, if you add a second item
and select pre-production chit printing again, it only fires that second item. The first
item does not trigger a re-fire of a pre-production chit.
See the Simphony Configuration Guide, specifically chapter 40 Configuring Pre-
Production Chits to Output to Remote Printers for more information.

Reporting and Analytics

Simphony release 18.2 is compatible with Reporting and Analytics release 9.1.
In addition, tasks can be created to run on a schedule and trigger an export reliability
report in CAPS and workstations. The trigger will export data from workstations to
CAPS, and then from CAPS to the Enterprise. Scheduling occurs every 60 minutes in
CAPS, and every 45 minutes on workstations.

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 Chapter 1
Simphony Web Portal (SWP)

Simphony Web Portal (SWP)

Enhanced Import/Export Service Access Control
Visibility and access to the Import/Export service from the Simphony Web Portal
(SWP) can be controlled with the introduction of a Role setting named Import/Export.
The Import/Export access control setting is located in the EMC at the Enterprise level,
Configuration, Roles, EMC Modules tab, under the Enterprise Modules section.
This setting affects the View privileges for the Import/Export service from the SWP
toolbar for users assigned to the role. When this setting is selected, the Import/Export
service is visible on the SWP toolbar. When deselected, the Import/Export service is
hidden from view. The View setting is deselected and disabled by default.
The Oracle Hospitality Simphony Configuration Guide contains more information about
the Import/Export service on the SWP.

Support for Importing and Exporting Menu Item Object Number Range
Starting with Simphony release 18.2.3, you can import and export the following menu
item data by specifying a range of object numbers using the SWP or the Simphony
Import/Export API:
• Menu Item Master
• Menu Item Definition
• Menu Item Price
• Integrated Menu Items
When exporting Menu Item Definition and Menu Item Price records, use the Menu
Item Master object number.
In addition, you can export the following Object Types by specifying the object number
range (for example, 1-100, 200-300, 550, or 1000) using the Simphony Web Portal
(SWP) or the Simphony Import/Export API:
• Barcode
• Discount
• Employee Class
• Family Group
• Group Event Area
• Group Event Definition
• Group Event Definition Detail
• Group Event Sub Type
• Group Event Type
• Hierarchy
• Job Code
• Language Information
• Major Group

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 Chapter 1
Simphony Web Portal (SWP)

• Menu Item Class

• Role
• Service Charge
• Tender Media
The Oracle Hospitality Simphony Import/Export API Guide contains more information.

Support for Data Extensions

Starting with Simphony release 18.2.3, you can import and export a Discount object
added through the Data Extensions module. You can import and export:
• Values to columns that are added through Data Extensions for the Discount table.
• The columns themselves into the Data Extensions table.
You can add and edit the Discount object using either the SWP or the Simphony
Import/Export API.

Support Added for Importing and Exporting Employee Records

Starting with Simphony release 18.2.5, you can import and export employee records at
the Enterprise, property, and revenue center levels through the SWP and the
Simphony Import API. You can create and update employee records using either
method. After importing an employee record, no changes are needed in the EMC;
update the workstation database, and the employee can then log in to the POS
workstation at the assigned location.
The export includes the following employee information from the EMC:
• Employee ID Number, First and Last Name, Check Name, and Email Address
• Language, Payroll ID, Level, Group, Data Privacy Consent Granted
• Information Lines
• Username, Locale
The exported information does not include sensitive data, such as passwords and PIN,
fingerprint information, or security questions.
Imported employee information appears in the Employee Maintenance module in the
EMC when users log in after the import is completed successfully.

Support for Menu Item Group and Menu Item Group Detail Import/Export
Starting with Simphony release 18.2.5, you can import and export menu item groups
and menu item group details into and out of Simphony. Discount menu item groups/
details and Tax Override menu item groups/details can be imported and exported
through the Simphony Web Application and Web API.
Imported menu item groups/details can be edited through the Simphony Enterprise
Management Console. Additionally, you can assign menu item groups created via
import to Discounts.

Support Added for Importing and Exporting Tax Records

Starting with Simphony release 18.2.5, you can now import and export tax records at
the Enterprise and Property levels through the Simphony Web Portal (SWP) and the
Simphony Import API. You can create and update tax records using either method.

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 Chapter 1
Taxes

Imported tax records appear in the EMC and can be edited and assigned, for example,
in modules such as Menu Item Class records. Once POS workstation databases are
updated, taxes can then be accurately applied to transactions.
The export includes the following tax information from the EMC:
• Tax Rates
• Tax Breakpoints
• Integrated Tax Rates (includes Breakpoint details
• Tax Classes
See the Oracle Hospitality Simphony Configuration Guide, specifically Chapter 12 -
Taxes for more information about configuring taxes.
See the Oracle Hospitality Simphony Manager User Guide, specifically Chapter 6 -
Import and Export of Data for more information about importing and exporting data.

Taxes
Menu Item Tax Class Override
The Menu Item Tax Class Override feature is now available for Add-on and Inclusive
taxes. This feature is used to modify the tax rate applied to certain categories of
products (for example, baked goods, candy, ice cream), based on the size or number
of items purchased. This allows businesses to apply different taxes between menu
items sold as single-serving prepared foods and items sold in bulk (such as grocery
items).
For Add-on taxes, the total amount a customer pays will be affected by the tax
override feature. For Inclusive Tax, the feature will override a current tax class with a
new one, but will not adjust the price of the menu item. The ratio of tax to revenue is
changed, however, the price remains the same.

Support for Overriding Taxes for Menu Items with an Assigned Quantity
Starting with the Simphony 18.2.3 release, the addition of a Quantity field to the Menu
Item (MI) Definition module enhances the Menu Item Tax Class Override feature. For
some menu items, you might want to assign a quantity (greater than one) to a single
MI Definition record. For example, you could have one MI Definition record for ½
Dozen Donuts (whose Quantity setting is 6).
Using the MI Definition Quantity field to contribute (or add to) to the Menu Item Group
module’s Threshold Quantity value, after the Threshold Quantity setting has been
reached or exceeded, the system is triggered to perform an override of the previously
applied tax class setting.
For example, if a workstation operator adds ½ Dozen Donuts (whose Quantity setting
is 6), and then adds one more menu item (that is a member of the same Menu Item
Group as the ½ Dozen Donuts), the previous tax class setting is overridden by the tax
class assigned to this Menu Item Group record. The tax override is triggered by
reaching or exceeding the Menu Item Group module’s Threshold Quantity setting
(which is set to 7 for this example).
• The default value for the MI Definition Quantity field is 1. The MI Definition
Quantity field does not support entering a 0 or a negative value.

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 Chapter 1
Transaction Services

• This feature’s configuration also applies to both Split Check and to Seat Filtering
check handling functions.
• The MI Definition Quantity field value is included when performing data imports or
exports.
The Oracle Hospitality Simphony Configuration Guide, specifically the Configuring
the Menu Item Tax Class Override topic, contains more information.

Support for Overriding a Parent Menu Item Tax Class

Starting with the Simphony 18.2.5 release, the system supports an override of a parent
menu item’s tax class when ordering specific condiment menu items. Such overrides
are sometimes required in locations where food is taxed differently based on its
preparation. For example, a whole bagel is not taxed, but a bagel that is sliced in half
is taxed. The same bagel could also be taxed if it is warmed and served whole. In both
cases, the bagel’s status changes from non-prepared to prepared, resulting in a tax
change. Preparation instructions, such as sliced and warmed, can be configured as
condiment items in the EMC, and then workstation operators can add them to the
parent item on the POS workstation.
When the Parent Tax Class Override column is set to a valid tax class, there are two
available options to drive the behavior of the parent tax class if there is a conflict with
an existing menu item tax class override.
This configuration is only meant for condiment menu items. A condiment item can be
configured to override a parent item’s tax on all menu items associated with the
condiment. The condiment only applies to the menu item to which it is added; the
condiment does not change the taxes for the entire check, nor for items not associated
with the parent item.
The Oracle Hospitality Simphony Configuration Guide, specifically the Configuring
the Parent Item Tax Class Override topic, contains more information.

Transaction Services
Support for New Transaction Operations Methods
The following transaction related POS operations methods are introduced with
Simphony release 18.2:
• CalculateTransactionTotalsEx
• PostTransactionTotalsEx2
• AddToTransactionTotalsEx2
These methods include updated parameters and structures that support multiple
discounts, the ability to specify menu item quantity and definition sequence, and
specify extension data with menu items. The Oracle Hospitality Simphony Transaction
Services API Reference Guide contains more information.

1-19
2
System Requirements, Supported
Systems, and Compatibility
The Oracle Food and Beverage Compatibility Matrix provides information on system
requirements, supported devices, and compatibility.

2-1
3
Installation and Upgrade
• Property Post-Upgrade Instructions

Property Post-Upgrade Instructions

After performing an upgrade to Simphony release 18.2, all sites and properties (Cloud
and self-hosted customers) must complete the steps listed in the Oracle Hospitality
Simphony Installation Guide and the Oracle Hospitality Simphony Cloud Services
Post-Installation or Upgrade Guide.
The Oracle Hospitality Simphony Manager User Guide—specifically the Simphony
Web Portal (SWP) section—contains instructions about accessing the SWP and
updating the EMC client for your property.

3-1
4
Resolved Issues
The following issues have been fixed since the last release.

Table 4-1 Simphony 18.2 Resolved Issues

Module BugDB TPID / Description

Jira #
Client N/A 163689 / You can now install CAL or Service Host on devices
Application FPS-1340 running the Android Nougat and Oreo operating systems.
Loader
(CAL)
CAL 27971661 162039 / The DCAL package download block size has been
FPS-1250 modified to be consistent with CAL's download size.
CAL N/A N/A / Downloaded CAL package files on the DCAL Server file
FPS-2345 system are now deleted when the CAL Package is
deleted from DCAL Download Schedules at the
Enterprise level.
CAL 27779955 147555 / Filtering issues no longer exist in the Install Status tab
FPS-903 used for monitoring DCAL.
CAL 27303332 162844 / Workstations now download all CAL packages, and build
FPS-1307 the DataStore and KDSDataStore tables without error.
Communic 25422328 N/A / Workstations no longer display authentication errors
ations FPS-3594 when the Enterprise database becomes unavailable.
Data N/A N/A / Simphony Posting is fixed so that missing data in
Posting FPS-3716 Reporting and Analytics tables are populated
Service successfully for OBIEE aggregation.
(DPS)
DPS 28534657 N/A / Egateway service no longer allows MRequests to post
FPS-2471 out of order, remedying the situation that allowed for
checks to be left open in Reporting and Analytics and
preventing billing.
DPS 28899579 N/A / When adding menu items to a check at the POS client
FPS-4985 and then closing the same check through Transaction
Services using the Add to Check function, the
transEmployeeId now posts to the guest check line item.
DPS N/A N/A / Using a null or empty reference string no longer causes
FPS-6168 reference entry posting errors at the Enterprise.
Data 29024057 FPS-5000 When Inventory Management is enabled for an
Transfer organization and multiple DTS servers are in use, the two
Service DTS services no longer insert the same definitions into
(DTS) the MENU_ITEM table in LOCATION_ACTIVITY_DB.
Duplicate menu item definition records are no longer
posted into inventory.
Enterprise 28194276 165385 / The system now allows up to 10 digits for amounts
Cash FPS-1525 entered in the ECM Count Receptacle (Till).
Manageme
nt (ECM)

4-1
 Chapter 4

Table 4-1 (Cont.) Simphony 18.2 Resolved Issues

Module BugDB TPID / Description

Jira #
ECM 28439074 N/A / Till Sessions in ECM can now be closed without an
FPS-2263 “Operation Failed” error upon selecting the Count Till
function.
Enterprise 28467422 N/A / You can distribute all Content Types in the Content
Manageme FPS-2376 module for a multi-tenant environment without receiving
nt Console an error during record distribution.
(EMC)
EMC 26816807 153830 / In the Menu Item Maintenance module, when you
FPS-1020 override an item at the property, revenue center, or zone
and filter the results by Major Group, Family Group, or
Master Group, the item will only appear when using
values set at the overriden level and will not appear if the
previously inherited values are used.
EMC N/A 152017 / You no longer receive an error when editing the Visibility
FPS-975 Conditions in the Page Design module at the zone level.
EMC 25523773 141445 / You no longer see a blank tab in table view when
FPS-823 copying (F3) and pasting (F4) values in the Device Type,
Primary Device Type, and Device Number columns of
the Order Devices module.
EMC 21584702 71975 / When multiple revenue centers share the same name
FPS-347 and object number and are added to a zone, all
identically named/numbered revenue centers now
appear in both the zone configuration and in the main
hierarchy list.
EMC 26925614 156994 / You no longer receive an error and EMC no longer stops
FPS-1114 unexpectedly when using the Bulk Price Editor in the
Menu Item Maintenance module.
EMC 21578970 24890 / When creating a new property as a clone of an existing
FPS-169 property, the system no longer creates an override at the
revenue center level in the Format Parameters, Tender
Parameters, Control Parameters, or TMS Parameters
modules.
EMC 22911599 120974 / The View Only user role is fixed so that it no longer has
FPS-642 the ability to modify certain fields.
EMC 26037631 147475 / Client connections to the EMC are now terminated when
FPS-901 in an idle state (instead of running indefinitely), relieving
the stress of app server IIS connections.
EMC 21588907 93547 / The currency symbol now appears correctly on
FPS-488 workstations, guest checks, and customer receipts when
overridden at the property or zone level.
EMC N/A 164153 / Saving the page upon selecting the Use Same
FPS-1814 Credentials for all Properties option no longer fails,
after the option is previously selected for a property,
saved, cloned for a new property, and then deselected.
Integration 26383713 151746 / Priced condiments are now included in the loyalty point
s FPS-973 calculation.

4-2
 Chapter 4

Table 4-1 (Cont.) Simphony 18.2 Resolved Issues

Module BugDB TPID / Description

Jira #
Integration 25202982 126283 / The error preventing Auto Create Loyalty Accounts from
s FPS-691 being created in Gift and Loyalty has been fixed. Users
are no longer met by the “This account has not been
issued” message when attempting to auto-create an
account.
Integration 27896218 162910 / Gift and Loyalty transactions processed between
s FPS-1315 midnight and POS SOD no longer contain the incorrect
business date (calendar date). This issue has been fixed
so that the POS business date is shown, as intended.
Integration 27372060 157462 / Labor syncs no longer fail when terminating an employee
s FPS-1120 record using ECM with server banking.
Integration 27946611 164248 / When an employee is transferred from one property to
s FPS-6011 another and no longer has a job code active at the old
property, their name is no longer visible for magnetic
card assignment for the original property.
Kitchen 27194363 N/A / Menu Item Classes option 58 - Condiment order device
Display FPS-1572 programming overrides that of parent now sends the
System order to the KDS when the parent item is not configured
(KDS) to send the order, and Fire on Next when DOM is
enabled.
OPI 26991793 153833 / The native OPI payment driver no longer ignores HALO
FPS-1021 during payment.
POS Client 21589525 96673 / When splitting a team service check, the team
FPS-505 information now appears for the check in the Check SLU
and in Check and Employee Journals.
POS Client 21578988 25127 / When Discount option 8 - If No Amount is Entered, Use
FPS-171 the Full Discountable Amount is selected, the discount
now applies correctly without prompting the workstation
operator to enter an amount.
POS Client 21578909 23158 / You no longer receive a serving period error when
FPS-155 beginning a check. All day serving periods are valid in
POS Operations.
POS Client 27969389 163685 / When using the Touch Reorder function key, the system
FPS-1338 no longer returns double the selected menu item when
Menu Item Classes option 5 - Reference Entry
Required is enabled.
POS Client 27482700 158467 / The Pay@Table button now works correctly and shows
FPS-1139 the on-screen keyboard with the Oracle MICROS
Workstation 6 Series running the Microsoft Windows 10
operating system.
POS Client 26625202 156116 / A smart key now functions correctly after making
FPS-1095 changes to the navigation bar and saving in the Page
Design module.
POS Client 26827065 152301 / When selecting an open menu item, the system prompts
FPS-986 for the price for both regular and menu item waste
checks, regardless of option 56 - Do not display/print
price for Waste being enabled in the Format Parameters
module.

4-3
 Chapter 4

Table 4-1 (Cont.) Simphony 18.2 Resolved Issues

Module BugDB TPID / Description

Jira #
POS Client 26644113 150949 / When using conversational ordering with multiple levels,
FPS-961 after clicking the Return function key, the return reason
appears correctly with a negative value for the item. After
selecting a different level, the reason is no longer
removed.
POS Client 21589774 97914 / An employee cannot perform error corrects or void
FPS-514 combo meal items without the Role privileges 41 -
Authorize/Perform Error Corrects, 72 - Authorize/
Perform Direct Voids, and 135 - Perform Error
Corrects enabled.
POS Client 21584102 69395 / When a discount is added to a check using the Auto
FPS-329 Discount Apply function, it persists round to round.
POS Client 21583064 62027 / Changing menu sub levels no longer removes an
FPS-300 automatic discount from the guest check.
POS Client 21578635 16549 / When performing a Tips Paid, the Tips Paid to Employee
FPS-105 chit and Employee Journal now show the name of the
employee receiving the tips.
POS Client 28373153 N/A / Waste checks no longer appear in the Adjust Closed
FPS-2238 Check list.
POS Client 25713766 145295 / When HALO is enabled and Simphony is configured to
FPS-868 prevent overtendering and issuing change, the tender
can be voided and a new tender can be selected, rather
than an authorization dialogue for HALO being shown.
POS Client 28702949 N/A / All open checks (in the Open Check SLU) no longer
FPS-2904 show the same start check time on workstations when
using the default check SLU Buttonstyle.
POS Client 28451544 N/A / The system now returns the message “Not allowed in
FPS-2382 dynamic order mode” if a hold tender is attempted to be
used when DOM is enabled.
POS Client 28591044 FPS-6074 A magnetic card now updates the EMC properly when
configured and swiped from a workstation using the
Assign Employee ID function.
Printing 28215470 165512 / The count value representing condiments ordered in
FPS-1553 multiples is now formatted correctly on printed order
chits.
Printing 21578398 4414 / A printing error, where the barcode does not print from
FPS-55 an SRM device, no longer occurs when the Employee
Check Name field is left blank or set to null.
Printing 28063955 164337 / Transactions now print on serial printers without
FPS-1386 intermediate pauses in the print jobs.
Printing 27546026 160808 / When multiples of a menu item are added and then split
FPS-1183 off and voided, the void validation receipt now shows the
correct quantity of the item voided.
Printing 26370564 148894 / Reports now print to a backup printer when two printers
FPS-925 are set up as Print Controllers on different workstations,
and the main printer is offline and the other is the backup
printer.

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 Chapter 4

Table 4-1 (Cont.) Simphony 18.2 Resolved Issues

Module BugDB TPID / Description

Jira #
Printing 21586040 76439 / The menu item and price is now aligned properly on
FPS-405 guest checks and customer receipts when using a slip
printer.
Printing 22166220 109135 / Workstation backup printing and messaging now work
FPS-600 properly with the Epson TM-P60ii bluetooth printer.
Printing 25239613 137325 / When option 16 - Print Void Line on Checks is enabled,
FPS-800 voided items were not printed on the guest check. This
error has been fixed so that voided items are printed on
checks and customer receipts, and are preceded by the
line V V V Void V V V.
Reports 27822734 163061 / Menu Item Waste Reasons with multiple language
FPS-1321 translations configured no longer produce multiple entries
for an item for each translation on the Menu Item Waste
Report. The Menu Item Waste Report now shows only
the specific language translated reasons (non-English).
Reports 27370387 156933 / When an item is ordered with a hold time, the time
FPS-1112 entered is no longer appended to the price on the Check
Journal Report or the Employee Journal Report. The hold
time now appears with a space between the item price
and the time.
Reports 28165368 165099 / The cash tender no longer appears on the Revenue
FPS-1472 Center Financial Report.
Reports 26335712 148716 / The Waste Detail Report now shows the correct total
FPS-923 amount for weighted menu items.
Reports 21589271 95204 / The Major Group Sales Report, Family Group Sales
FPS-495 Report, and Menu Item Sales Reports no longer show an
error when the Report Group is set to 0 (zero).
Totals N/A N/A / Check reprocessing now processes checks without issue
Posting FPS-3273 when records are locked, allowing for consistent
reprocessing speeds when reprocessing checks from
multiple servers.
Transactio 21580669 41184 / Selecting the Get Printed Checks button now returns the
n Services FPS-225 guest check with the Order Type. The Get Open Checks
button also returns the Order Type.

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5
Known Issues
The following issues are known for this Simphony release:

Table 5-1 Simphony Version 18.2 Known Issues

Module BugDB Jira Description

Ticket #
CAL 2797167 FPS-128 When a hotfix is added to the CAL deployment schedule, the
7 0 system automatically deploys the major version (for example,
GR) first, followed by the hotfix. In DCAL, both the major
version and the hotfix must be added to the DCAL download
schedule, downloaded, and available in the DCAL server
before the POS client update can be scheduled.
CAL 2848576 FPS-234 Android devices cannot authenticate during Distributed CAL
7 7 (DCAL) deployments. The DCAL server is not capable of
authenticating Android devices, therefore you cannot
download CAL packages using DCAL. Oracle Food and
Beverage recommends to not even attempt to use DCAL for
Android as it causes the Android device to get locked out of
the DCAL server.
CAL 2870294 FPS-290 All open checks (in the Open Check SLU) no longer display
9 4 the same start check time on workstations when using the
default check SLU Buttonstyle.
CAL N/A FPS-878 The SWP home page does not show menu options in portrait
1 view when using the pre-installed Chrome browser on some
Android workstations.
Workaround: Go to the SWP (https://<ServerName>:<Port>/
SimphonyApp/Download/AndroidCAL). Log in if prompted, and
then download the CAL setup.apk file on the Android device.
KDS 3079850 FPS-227 After deploying a WS KDS Display CAL package, access the
3 58 EMC, click the Enterprise level, Setup tab, CAL Packages
module, select the previously deployed WS KDS Display CAL
package, and then click the Install Status tab.
Currently, in the ServiceHost Name column, the Workstation
Name is incorrectly showing. The expected behavior is that the
KDS Device Name should populate this column.
Operatio 2228877 FPS-181 If a check number has more than 5 digits, the full check
ns (Ops) 4 65 number is truncated in Ops when a check is begun by users
manually entering a check number. This occurs when a check
is not assigned to a table or has a check name.
Workaround: Increase the width in the check detail area as
per your requirement to view the entire check number. Access
the Page Design module and open the correct page template,
click on the Configuration tab, and increase the Width setting
from within the Check Detail Area section, and then Save.

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6
Translations
The following information is available in English only:
• Documentation, including online help, release notes, interface specifications, and
product guides
• Online support (My Oracle Support) articles (for example, knowledge base articles,
patch and patch set ReadMe files)
• Batch programs and messages
• Log files
• System tools
• Demonstration data
• Training Materials
• Installation Media
Translations into other languages are not available.

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