EODB Notes
EODB Notes
Definition of Terms:
o Upon the effectivity of the Act, Local o Documents Needed: Any documents the
Government Units (LGUs) and National applicant must present, if applicable.
Government Agencies (NGAs) must start
o Fees: Information on any fees that may be
reviewing existing policies and operations.
required.
o They are to begin reengineering their
o Complaints Procedure: A clear outline of
systems and procedures in alignment with
how to file complaints.
this Act, pending the approval of the
implementing rules and regulations (IRR).
Sec. 7. Zero-Contact Policy Sec. 9. Accessing Government Services
• Key Responsibilities:
Purpose of the Report Card Survey Penalties for violations are as follows:
• Initiation: Conducted by the Anti-Red Tape • First Offense: Administrative suspension for six
Authority, in collaboration with the Civil Service months. For fixing or collusion, harsher
Commission (CSC) and the Philippine Statistics penalties apply.
Authority (PSA).
• Second Offense: Dismissal from service,
• Objective: To gather feedback on the permanent disqualification from public office,
implementation of the Act and assess the forfeiture of retirement benefits, and potential
performance of government offices and agencies imprisonment of 1 to 6 years with substantial
providing services. fines.
Key Elements of the Survey Criminal liability applies for bribery or extortion, with
additional provisions from the Revised Penal Code and
• Performance Assessment: Evaluates how well
other laws.
agencies adhere to the provisions of the Act.
Section 23: Civil and Criminal Liability, Not Barred
• Hidden Costs: Collects information on hidden costs
faced by applicants, such as bribes and payments to This section states that finding an individual
fixers. administratively liable under this Act does not prevent
the pursuit of criminal, civil, or related charges based on
• Recognition and Incentives: Survey results will
the same act or omission. In other words, administrative
inform awards and recognition for agencies that
findings can coexist with other legal actions.
excel in service delivery.
Section 24: Administrative Jurisdiction
Feedback Mechanism
The jurisdiction for handling violations of this Act falls
• Implementation: Each agency must establish a
under either the Civil Service Commission (CSC) or the
feedback mechanism to collect and incorporate
Office of the Ombudsman, depending on applicable
public input.
laws and issuances. This establishes clear authority for
• Annual Reporting: Results from the feedback administrative enforcement.
mechanism and survey will be included in the
Section 25: Immunity and Discharge of Co-
agency's annual report.
Respondent/Accused as Witness
Section 21: Violations and Persons Liable
This section provides immunity to public officials or
This section outlines specific violations that can lead to employees who, charged under this Act, voluntarily
liability, including: provide information or testify in investigations.
Conditions for this immunity include:
• Refusal to Accept Applications: Not accepting
complete applications without just cause. • The necessity of the testimony for prosecution.
• Imposing Additional Requirements or Costs: Adding • Lack of other direct evidence available.
requirements or fees not listed in the Citizen’s
Charter. • Substantial corroboration of the testimony.
• Failure to Notify: Not providing written disapproval • No prior convictions for morally reprehensible
notices to applicants. crimes.
• Processing Delays: Not rendering services within • The individual not being the most guilty party.
the required timeframes.
If granted immunity, the testimony becomes part of the
• Neglecting Applicants: Ignoring applicants present investigation records. If a request for discharge as a
during official hours.
witness is denied, the individual's statements cannot be
• Receipt Issuance: Failing to issue official receipts. used as evidence in court.