Effective Communication Skills (ACAH6)
Effective Communication Skills (ACAH6)
Effective Communication Skills (ACAH6)
Marks- 25
Student’s Name Pratik Ashok Mohite Reference ID/ Batch Code .FIVT/PDP/24-25/60
Course Title Frankfinn Advance Certificate Course in Aviation, Hospitality, Travel & Customer Service
Trainer’s Name
I confirm that the work submitted for this assignment is done by myself
Guidelines: Students to attempt the below questions for getting PASS/ MERIT/
DISTINCTION
1. Write the correct answer in the space provided
2. It is compulsory to attempt all questions – to clear the assignment
3. Review your answers before submitting the Assignment
6.The hotel where they held their wedding reception was called_____the____ Grand Hotel.
C. Complete the dialogues given below in a suitable way. Write the answers against the correct
blank numbers. Do not copy the whole sentence. (2 marks)
Mr. Mehta wanted to buy a suitable family car. So, one fine morning he went to a showroom to have a
look at the various options available and to decide on the variant that most suited him and his family.
Read the conversation between Mr Mehta and the sales representative and complete the dialogue in
a suitable way.
…. We deal in the country’s most favoured brand Yakuti and we have a number of options that may
suit you.
Sales Representative : Also, please let us know (c)……………how many people will be
using the car ………………………………………………………….. .
Mr. Mehta : We are four, my wife, two daughters and I and we want a petrol car not diesel one.
Sales Representative : (Showing a brochure) Sir, I Would recommend you our best seller brand
‘Glitz’.
Sales Representative: It has the most advanced engine that gives a good mileage and all the
features like, power steering, power windows, airbags and comfortable design and space.
Mr. Mehta : That’s fine. Please give me this brochure and I will discuss the details with my wife and
we will together visit you tomorrow.
D.
1.The importance of money today so obvious that we don't need to argue about it.
The importance of money today IS so obvious that we don’t need to argue about it.
The story that WAS reported in the newspapers might not be true.
F. Complete the passage below by using the words given in the table :(5 marks)
Karin and Ken were going to Atlanta. They called the 1) _____shuttle________ from Karin's house;
because the driver was late, they got a little bit worried. When they finally got to the
She and Ken were taking separate4) __________flights_____________because she had got an
Since she only had a 7)________carry-on counter__________, she didn't need to check any
went directly to