COURSE POLICY
&
CODE OF CONDUCT
1
General Rules
We are asking all participants to contribute to a respectful learning environment with consideration for
their fellow participants and training team. By observing the following principles, and working together,
we can ensure a pleasant and mindful learning environment.
As a participant on this course, I agree that I will:
1. Not allow another person to use my login details.
2. Be responsible for my own learning and interacting beneficially with fellow participants and training
team.
3. Treat all fellow participants and training team staff with dignity and respect.
4. Will not disrupt or display any hostile actions towards fellow participants and training team.
5. Will not plagiarise or practice any dishonesty in the work I deliver.
6. Comply with any reasonable instruction of an authorised HISP, or Provincial or National Department
of Health representative in this training course.
Intellectual Property and Confidentiality
The security of your personal information is important to us. We will not use your personal information
for anything other than managing the training. We won't use any intellectual property created by you,
other than for internal research and development and course improvement.
Maintenance of personal information:
As a participant you are responsible for ensuring that your personal information provided upon
registration is accurate, complete, and valid. This information includes the following:
• First and Last Names
• ID
• Contact details
• Employment information
Should any of the above information change at any stage during the current training course, please
update your training team, who will advise you on the process to follow. This is important to ensure an
efficient management of your training and any certification that maybe required. Neither HISP nor the
training team will accept responsibility for the outcome of incorrect, invalid, or missing participant
information.
Course-related Conduct
Each course has related activities to complete within set deadlines and a specific end date. Please observe
and agree to the required conduct as set out below:
Deadlines:
There are dates for the various deadlines explained in each course. Please read them carefully.
Deadlines for:
1. Enrolment form completion
2. Activities, exercises, and assignments
3. Assessments if provided
4. Feedback forms
5. Final course date
2
Extensions:
During the course, you may face situations that prevent you completing the required assignments or
modules within the specific deadline. In such cases, you are required to follow the procedures as outlined
below.
Please Note: Extensions on extensions are not permitted.
Procedure:
1. An extension can be requested for up to 4 days. 4 days is the maximum due to the timeline for
management of the training and release of results and reports.
2. To requests for extensions please open the “Contact us / Request extension” button on the
Online Course Page and follow the instructions. Please do not request an extension via discussion
groups.
3. Extensions will be granted if:
a) The duration of extension requested is no longer than 4 days.
b) You have not requested an extension on an existing extension.
The result of your request will be sent to you via email. If granted your amended submission deadline for
tests or assignments done online will reflect on your online deadline.
Assignments:
Regardless of an extension being granted, all assignments must be submitted via the Online course or via
email depending on the course requirements. So please read the instructions carefully.
1. It is your responsibility to ensure that the assignment file is submitted via email to the relevant
facilitator or uploaded correctly.
2. If it is identified during grading that a corrupt file or incorrect file format has been submitted,
your training team will alert you to this as soon as possible. You are then required to resubmit
your assignment via email to the relevant facilitator or upload it to the Online course and within
a required deadline specified by your training team (no more than 24 hours will be provided).
3. Once you have received your grade and feedback, we will not accept any amendments to
your assignment.
4. Should there be a query relating to your grade, you are required to email your query to your
training team within 24 hours of receiving your results. Please provide details of your query. Once
your training team has received your query, it will be addressed, and you will receive feedback
within 7 working days of submission.
Discussion Forums:
The discussion forums serve as a platform for teamwork and communication. They aim to improve and
encourage engagement.
The following is prohibited:
1. Harassment or use of offensive content.
2. Misleading or unlawful content.
Violation of this Code of Conduct
If you violate this Code of Conduct, you may face one or more of the following actions:
• Receive a zero for an assignment.
• Have a certificate earned in the course withheld or withdrawn.
• Be unenrolled from a course.
3
In cases where participants pay for courses, it should be noted that no refunds will be issued in the case
of any corrective action for such violations. Violations will be determined at the sole discretion of HISP.
You will be notified if you have violated this code of conduct and will be informed of the corresponding
action.
