Kiran Fatima

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sharjeel hassan

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Kiran Fatima

Uploaded by

sharjeel hassan

We take content rights seriously. If you suspect this is your content, claim it here.

Available Formats

Download as PDF, TXT or read online on Scribd

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Order No :

192859827974190

Google drive link for videos:

https://drive.google.com/drive/folders/1bN0AVjlhfbxpeDBqmj2XPd-yqglK_W7d?usp=drive_link

Comments:

"Dear Claims Department,

I received the package with suspected damage and in non-original packaging. It appears that
someone may have opened and repacked it during logistics transportation. I’ve attached videos via
Google Drive showing the damages upon receipt. Previous claim rejected

• 2500000160172980.
• 2500000160407862

Responses attached.

Thank you for your assistance."

First Claim:

First response

Dear Seller,

We are glad to inform you that your claim # 2500000160172980 for order # 192859827974190 is und
er investigation and pending for approval for a partial payout.

The claim amount will be processed and reflected on your seller statement on the next two payment
cycle.

Partial Payout Amount: repairing cost (XXXX)

For more information on the payout schedule, you may refer to this article on Daraz University or Sell
er Help center.

Here to serve,
Daraz Seller Support

Second Response

Dear Seller,

Thank you for reaching out to us in regards to your claim.

Apologies for the inconvenience caused. Concerning your claim # 2500000160172980 with order # 1
92859827974190we are trying to contact you on your registered email id ([email protected]
om) but unfortunately, we did not received any response from your side, so the case has been closed
as we have sufficient information to entertain your request

We hope we resolved your issue thoroughly. We are always here for you to help our valuable vendors
.

Regards,
Daraz Seller Support

Second Claim

First response:
Dear Seller,

Thank you for contacting us regarding your claim.

Apologies for the inconvenience caused regarding your claim #2500000160407862 for order #19285
9827974190. We regret to inform you that your claim has been rejected. Please find the attached “Pr
oof of Delivery” (POD), which shows that the item has been returned to you, and as per the alignmen
t, you have to write remarks
or anything suspicious on the POD but, unfortunately, we did not find any remarks or anything suspic
ious word against your signature. Therefore, we are unable to entertain your claim.

We would appreciate it if you wrote remarks or anything suspicious received on the POD when you r
eceived the remarks item as delivery failed or returned.

We hope we have resolved your issue thoroughly. We are always here for you to help our valuable ve
ndors.

Best regard,

Daraz Seller Support

My Response
Dear Daraz Seller Support,

Thank you for your response regarding my claim. However, I noticed that the Proof of Delivery (POD)
was not attached to your message.

I want to clarify that I did write my remarks on the POD sheet provided. According to Daraz's policy,
remarks on the POD sheet are not mandatory, and I did not receive an original sheet from Leopard
Courier for additional comments.

Given these points, I request a full payout for this order. Please advise if I need to file a new claim or
if this matter can be resolved promptly.