ICYB

Lean Six Sigma – Yellow Belt

Version 4.0

QUESTION NO: 1
When a process has proven itself to function at a Six Sigma level this means there are less than
________ defects per million opportunities.

A. 1.7
B. 2.6
C. 3.4
D. 10

Answer: C
Explanation:

QUESTION NO: 2
Six Sigma refers to a process whose output has at least 95% of its data points within 6 Standard
Deviations from the Mean.

A. True
B. False

Answer: B
Explanation:

QUESTION NO: 3
Training cost is $3,000 and a project required an initial investment of $12,000. If the project yields
monthly savings of $1,800 beginning after 3 months, what is the payback period in months (before
money costs and taxes)?

A. 4.17
B. 8.33
C. 11.33
D. 28.28

Answer: C
Explanation:

QUESTION NO: 4
The ROI for a project is a measurement metric that stands for Return on Investment and is one of the
methods used to measure the success of a Lean Six Sigma project.

A. True
B. False

Answer: A
Explanation:

QUESTION NO: 5
The DMAIC approach to problem solving stands for Define, __________, Analyze, Improve and
Control.

A. Manage
B. Measure
C. Memorize
D. Manipulate

Answer: B
Explanation:

QUESTION NO: 6
Voice of the Customer is a Lean Six Sigma technique to determine the ___________ attributes of a
product or service.

A. Desirable
B. Beneficial
C. Critical-to-Quality
D. Preferred
Answer: C
Explanation:

QUESTION NO: 7
Benefits and working conditions would be primarily the concern of which of the following?

A. Voice of the Customer

B. Voice of the Employee
C. Voice of the Business
D. Voice of the Process

Answer: B
Explanation:

QUESTION NO: 8
In the expression Y = f(Xn) Y, the output, is the ___________ variable and Xn, the inputs, are the
__________ variables.

A. Independent, dependent
B. Individual, multiple
C. Sole, multiple
D. Dependent, independent

Answer: D
Explanation:

QUESTION NO: 9
When we assess the Voice of the Customer we are attempting to determine the gaps in our processes
between “what is” and __________________.

A. “What isn’t”
B. “What will make money”
C. “What will cost less”
D. “What should be”

Answer: D
Explanation:

QUESTION NO: 10
Which of the following would likely not be a CTQ (Critical-to-Quality) for the purchase of a product?

A. Functionality
B. Durability
C. Dependability
D. None

Answer: D
Explanation:

QUESTION NO: 11
The Pareto Chart is a tool that displays data that typically follows what ratio?

A. 70:30
B. 80:20
C. 90:10
D. 95:5

Answer: B
Explanation:

QUESTION NO: 12
Al bought a handheld GPS from his local electronics store. When he entered an address it would not
function. For the manufacturer of the GPS this would be categorized as what type of cost?

A. Internal Failure Cost

B. Prevention Cost
C. External Failure Cost
D. Appraisal Cost

Answer: C
Explanation:
QUESTION NO: 13
Which of the following is a method of expressing the concept that the outputs of a process are a
function of all the inputs to the process?

A. Y = f(Xn)
B. RTY > 90%
C. Yield = Effort
D. Flow = Demand

Answer: A
Explanation:

QUESTION NO: 14
When we create a Process Map and want to depict an action step in the process we would use the
____________ symbol.

A. Diamond
B. Circle
C. Ellipse
D. Rectangle

Answer: D
Explanation:

QUESTION NO: 15
A Belt has determined that the loan application does not need to be reviewed by accounting thereby
improving the number of applications a loan processer can handle. According to Cost of Poor Quality
(COPQ) definitions RTY improvement would be considered _______________.

A. Downsizing savings
B. Hard savings
C. Soft savings
D. Median savings

Answer: B
Explanation:
QUESTION NO: 16
The following Business Case is constructed properly.
“During most of 2008 Division 16 experienced a 4.2% product return rate versus a target of nearly no
returns. This costs the company a whole bunch of money.

A. True
B. False

Answer: B
Explanation:

QUESTION NO: 17
The essence of Lean is to concentrate effort on ____________________ while improving process flow
to achieve speed and agility at lower cost.

A. Defect removal
B. Removing waste
C. Overtime reduction
D. Rework reduction

Answer: B
Explanation:

QUESTION NO: 18
As a Belt created a Process Map he realized there were multiple departments involved in this process
so he added a feature to the map called ______________.

A. Passing Lanes
B. Swim Lanes
C. Department Dividers
D. Responsibility Paths

Answer: B
Explanation:
QUESTION NO: 19
As we conceive and define a LSS project one of the overriding things we hope to accomplish is to
reduce the _____________________.

A. Work force
B. Number of process steps
C. Inventory
D. Cost of Poor Quality

Answer: D
Explanation:

QUESTION NO: 20
The Value Chain in an organization is the sum total of all the processes which occur in the business to
take inputs and turn them into customer desired outputs.

A. True
B. False

Answer: A
Explanation:

QUESTION NO: 21
A key metric in Six Sigma is the DPMO which stands for __________________?

A. Delayed production metrics output

B. Defects by management oversight
C. Defects per million opportunities
D. Developed production management oversight

Answer: C
Explanation:

QUESTION NO: 22
Cycle Time, Defects, Scrap Cost and Safety are examples of business metrics or commonly referred to
as which of the following?

A. Defects per Unit

B. Key Performance Indicators
C. Impediments to Flow
D. Hidden Costs

Answer: B
Explanation:

QUESTION NO: 23
To construct a Fishbone Diagram and capture all the issues of interest it is best if your team uses the
________________ approach.

A. Graphical
B. Data collection
C. Shewhart
D. Brainstorming

Answer: D
Explanation:

QUESTION NO: 24
A 5 Why Analysis is used to help identify possible defect causes when which one of the below listed
tools is created?

A. Fishbone Diagram
B. SIPOC
C. X-Y Matrix
D. Pareto Chart

Answer: A
Explanation:

QUESTION NO: 25
The purpose of a Process Map is to identify the complexity of the process and to assist in identifying
______________ in the process.

A. Critical steps
B. Line operators
C. Test stations
D. Defects

Answer: A
Explanation:

QUESTION NO: 26
At the start of a project we are told to “walk the process” from beginning to the end. We do this
to_____________________.

A. Meet the workers

B. Draft a Process Map
C. See what inventory is involved
D. Check the repair stations

Answer: B
Explanation:

QUESTION NO: 27
The “Method” category of Root Causes on a Fishbone Diagram is primarily used to generate ideas as to
the possible causes for defects by the ____________.

A. Inventory management
B. Effects of the environment
C. Way work is done
D. Parts or forms used

Answer: C
Explanation:

QUESTION NO: 28
When we create a Process Map we use a __________ to show the direction of work flow.

A. Solid line arrow

B. Dashed line arrow
C. Series of dots
D. Double lines

Answer: A
Explanation:

QUESTION NO: 29
At the beginning of a project we must keep in mind there are basically three views of a process: What
you THINK it is, What it ACTUALLY is and What is DOCUMENTED.

A. True
B. False

Answer: B
Explanation:

QUESTION NO: 30
One of the primary deliverables from performing a SIPOC is to begin to understand which inputs have
the greatest affect on the ____________ most valued outputs.

A. Business’s
B. Employee’s
C. Management’s
D. Customer’s

Answer: D
Explanation:

QUESTION NO: 31
A Macro Process Map may map a process showing the entire activities of a department and can likely
be broken into many Micro Process Maps showing numerous processes that comprise the activities of
the department.
A. True
B. False

Answer: A
Explanation:

QUESTION NO: 32
SIPOC stands for Suppliers, Inputs, ___________ , Output and Customers.

A. Production
B. Process
C. Products
D. Presentation

Answer: B
Explanation:

QUESTION NO: 33
As we begin to describe the things occurring with our process through a Process Map we begin to see
some steps that are NVA which stands for ____________.

A. Non-value add
B. No violation allowed
C. Non-value actions
D. Next vehicle action

Answer: A
Explanation:

QUESTION NO: 34
As we identify customer and supplier requirements for a SIPOC we are urged to use the RUMBA
approach which stands for Reasonable, Understandable, _____________, Believable and Achievable.

A. Manageable
B. Massive
C. Memorable
D. Measurable

Answer: D
Explanation:

QUESTION NO: 35
Inputs that may affect your process to some degree but are not critical, are difficult to quantify and are
random in nature are referred to as ___________.

A. Nuisance
B. Noise
C. Pests
D. Elusive

Answer: B
Explanation:

QUESTION NO: 36
Long-term Data represents all the variation that one can expect to experience from the output of the
subject process.

A. True
B. False

Answer: A
Explanation:

QUESTION NO: 37
The temperature of a liquid is being measured by a line operator. Which is least likely to be influenced
by the instrument?

A. Recording the measurement

B. Actual temperature of the liquid
C. Calibration of the instrument
D. Reading of the instrument
Answer: A
Explanation:

QUESTION NO: 38
One of the primary benefits of your team working together to create an X-Y Diagram is that the data
collected from this exercise is accurate and certain.

A. True
B. False

Answer: B
Explanation:

QUESTION NO: 39
Measurement System Analysis is a procedure used to quantify variation of the method or system used
for taking measurements and used to assure usable data is collected.

A. True
B. False

Answer: A
Explanation:

QUESTION NO: 40
A Belt gathered the following defect data for a trouser production line and wanted to assemble it into a
Pareto Chart. The correct order from left to right in the chart would be:

Data:Cutting29
Forming43
Stitching17
Sealing51

A. Sealing, Forming, Cutting, Stitching

B. Cutting, Stitching, Sealing, Forming
C. Stitching, Forming, Cutting, Sealing
D. Forming, Cutting, Sealing, Stitching

Answer: A
Explanation:

QUESTION NO: 41
One of the primary objectives of constructing an X-Y Diagram is to separate the vital few X’s from the
trivial many X’s.

A. True
B. False

Answer: A
Explanation:

QUESTION NO: 42
If a set of data is generally centered relative to the targeted value but is rather widely disbursed it would
be said to be _____________.

A. Precise but not accurate

B. Accurate but not precise
C. Precise but skewed
D. Accurate but distributed

Answer: B
Explanation:

QUESTION NO: 43
Stability, Bias and Linearity define the ___________ of a Measurement System.

A. Sensitivity
B. Repeatability
C. Accuracy
D. Precision

Answer: C
Explanation:

QUESTION NO: 44
A tool we use to identify possible failures (defects) in our process and the impact they may have is the
_________________.

A. Shewhart Analysis
B. Juran Journey
C. FMEA
D. SIPOC

Answer: C
Explanation:

QUESTION NO: 45
The RPN or Risk Priority Number is used to rank the various Failure Modes as to their impact on the
output of the subject process.

A. True
B. False

Answer: A
Explanation:

QUESTION NO: 46
The purpose of ________________ is to analyze data and present it in a way we can make informed
decisions as to what is happening in our process.

A. Data Sampling
B. Basic Statistics
C. Calculating Standard Deviation
D. Measurement System Analysis

Answer: B
Explanation:
QUESTION NO: 47
Process Capability is defined based on customer requirements, defect free performance and output over
time.

A. True
B. False

Answer: A
Explanation:

QUESTION NO: 48
Lean Principles defines for us ________ specific areas where waste typically exists in our processes.

A. Three
B. Five
C. Seven
D. Nine

Answer: C
Explanation:

QUESTION NO: 49
It is recommended that when beginning a 5S program it be started in a pilot work area for learning and
demonstration purposes then it is expended throughout the plant.

A. True
B. False

Answer: A
Explanation:

QUESTION NO: 50
As part of a Visual Factory plan _____________ are created and utilized to identify areas in need of
cleaning and organization.
A. Flashing lights
B. Soft horns
C. Kanban cards
D. Operator announcement programs

Answer: C
Explanation:

QUESTION NO: 51
One of the 5S approaches to eliminating waste is to minimize work activities that are out of the
ordinary thereby requiring unusual decisions and actions to accomplish the correct things. This 5S tool
is called __________________.

A. Standardizing
B. Scheduling
C. Sustaining
D. Sorting

Answer: A
Explanation:

QUESTION NO: 52
The Control Plan is the road map to sustaining the improvements made through the Lean Six Sigma
project and should therefore involve keeping the __________ up to date as a means of supporting the
Response Plan.

A. X-Y Diagram
B. Shewhart Chart
C. FMEA
D. Customer Service Plan

Answer: C
Explanation:

QUESTION NO: 53
To minimize waste through the application of Lean Principles we do which of the following?

A. Organize tools and raw materials

B. Keep the work area clean and organized
C. Maintain a proper volume of inventory at hand
D. All of these answers are correct

Answer: D
Explanation:

QUESTION NO: 54
A Lean Principle that states the process of eliminating waste is a continual process requiring one to
always be on the lookout for ways to reduce the seven elements of waste is known as ____________ .

A. Kaizen
B. Ishikawa
C. Kanban
D. Muda

Answer: A
Explanation:

QUESTION NO: 55
An important factor in a viable Control Plan is to determine who, when and to what level various
personnel must be _________ to maintain the improvements made to a process.

A. Transferred
B. Promoted
C. Trained
D. Dismissed

Answer: C
Explanation:

QUESTION NO: 56
Upon completion of a project a Belt must complete the ____________________ then transfer
responsibility for this to the Process Owner.

A. Final Process Map

B. Project Timesheet
C. Team Briefing Paper
D. Documentation Plan

Answer: D
Explanation:

QUESTION NO: 57
Systems and structures are the basis for allowing people to change their behaviors permanently and are
accomplished through which of the following?

A. Documented performance objectives

B. Defined procedures
C. Accurate job descriptions
D. Incentive compensation
E. All of these answers are correct

Answer: E
Explanation:

QUESTION NO: 58
The Control Plan is created following the finalization of the Measure Phase and can be closed when?

A. After the project costs have been recouped

B. When the Champion says so
C. Never, a Control Plan must stay in place
D. At the fiscal yearend of the business

Answer: C
Explanation:

QUESTION NO: 59
To reduce the people or operator introduced defects into a process it is best if a Belt can design and
implement a means of ________________ into the process.

A. Measurement automation
B. Operator alertness
C. Full Automation
D. Constant supervision

Answer: C
Explanation:

QUESTION NO: 60
A Monitoring Plan put into place at the conclusion of a project will provide for adequate systems with
key metric readouts indicating out-of-spec conditions.

A. True
B. False

Answer: A
Explanation:

QUESTION NO: 61
When a process has proven itself to function at a Six Sigma level this means there are less than 3.4
defects per ___________ opportunities.

A. Hundred
B. Thousand
C. Million
D. Billion

Answer: C
Explanation:

QUESTION NO: 62
Six Sigma refers to a process whose output has 100% of its data points within 8 Standard Deviations
from the Mean.
A. True
B. False

Answer: A
Explanation:

QUESTION NO: 63
Training cost $2,500 and a project required an initial investment of $23,500. If the project yields
monthly savings of $2,500 beginning after 4 months, what is the payback period in months (before
money costs and taxes)?

A. 7.2
B. 10.4
C. 14.4
D. 28.8

Answer: C
Explanation:

QUESTION NO: 64
The ROI for a project is a measurement metric that stands for _____________________ and is one of
the methods used to measure the success of a Lean Six Sigma project.

A. Return on Investment
B. Recognition of Innovation
C. Recovery of Investment
D. Return on Inventory

Answer: A
Explanation:

QUESTION NO: 65
The DMAIC approach to problem solving stands for Define, __________, Analyze, Improve and
Control.
A. Manage
B. Measure
C. Memorize
D. Manipulate

Answer: B
Explanation:

QUESTION NO: 66
Voice of the Business is a Lean Six Sigma technique to determine the needs and wants of the
______________ of the business.

A. Owners
B. Managers
C. Debt holders
D. Staff

Answer: A
Explanation:

QUESTION NO: 67
Benefits and working conditions would be primarily the concern of which of the following?

A. Voice of the Customer

B. Voice of the Employee
C. Voice of the Business
D. Voice of the Process

Answer: B
Explanation:

QUESTION NO: 68
Y, the output of a process, is the ______________ variable while Xn, the various inputs to a process,
are the _____________ variables.

A. Independent, dependent
B. Individual, multiple
C. Sole, multiple
D. Dependent, independent

Answer: D
Explanation:

QUESTION NO: 69
When we assess the Voice of the Customer we are attempting to determine the gaps in our processes
between “what is” and __________________.

A. “What isn’t”
B. “What will make money”
C. “What will cost less”
D. “What should be”

Answer: D
Explanation:

QUESTION NO: 70
Which of the following would likely be a CTQ (Critical-to-Quality) for the purchase of a service?

A. Documentation is clear
B. Was timely in delivery
C. Required no redo
D. All of these answers are correct

Answer: D
Explanation:

QUESTION NO: 71
The Pareto Chart is a tool that displays data that typically follows what ratio?

A. 70:30
B. 80:20
C. 90:10
D. 95:5

Answer: B
Explanation:

QUESTION NO: 72
Al bought a digital camera from his local electronics store. When he first used it he found the zoom
lens function was inoperative because a gear was installed improperly. For the manufacturer of the
camera this would be categorized as what type of cost?

A. Internal Failure Cost

B. Prevention Cost
C. External Failure Cost
D. Appraisal Cost

Answer: A
Explanation:

QUESTION NO: 73
The formula Y = f(Xn) is a method of expressing the concept that the output of a process is a function
of all the __________________?

A. Materials and labor

B. Inputs to the process
C. Line personnel and direct supervision
D. Employees of the company

Answer: B
Explanation:

QUESTION NO: 74
When we create a Process Map and want to depict an action step in the process we would use the
____________ symbol.

A. Diamond
B. Circle
C. Ellipse
D. Rectangle

Answer: D
Explanation:

QUESTION NO: 75
A Belt has determined that the insurance claim form needn’t be reviewed by accounting thereby
improving the number of claims a processer can handle. According to Cost of Poor Quality (COPQ)
definitions RTY improvement would be considered _______________.

A. Downsizing savings
B. Median savings
C. Soft savings
D. Hard savings

Answer: D
Explanation:

QUESTION NO: 76
The essence of Lean is to concentrate effort on ____________________ while improving process flow
to achieve speed and agility at lower cost.

A. Defect removal
B. Removing waste
C. Overtime reduction
D. Rework reduction

Answer: B
Explanation:

QUESTION NO: 77
The following Business Case is constructed properly.
“During 2009 the commercial loan division experienced a 2.7% default rate versus a target of less
than .5%. This costs the bank in excess of $250,000 quarterly.”
A. True
B. False

Answer: A
Explanation:

QUESTION NO: 78
As we conceive and define a LSS project one of the overriding things we hope to accomplish is to
reduce the _____________________.

A. Work force
B. Number of process steps
C. Inventory
D. Cost of Poor Quality

Answer: D
Explanation:

QUESTION NO: 79
As we attempt to find a commonality of terms to assess the performance of a broad range of processes
we use a key metric called the DPMO which stands for __________________________?

A. Delayed production metrics output

B. Defects by management oversight
C. Defects per million opportunities
D. Developed production management oversight

Answer: C
Explanation:

QUESTION NO: 80
In an organization is the sum total of all the processes which occur in the business to take inputs and
turn them into customer desired outputs is called the Value Chain.

A. True
B. False
Answer: A
Explanation:

QUESTION NO: 81
When a Belt wishes to clarify the activities of various departments in a Process Map she is creating she
adds a feature to the map called ______________.

A. Department Dividers
B. Passing Lanes
C. Swim Lanes
D. Responsibility Paths

Answer: C
Explanation:

QUESTION NO: 82
Cycle Time, Defects, Scrap Cost and Safety are examples of business metrics or commonly referred to
as which of the following?

A. Defects per Unit

B. Key Performance Indicators
C. Impediments to Flow
D. Hidden Costs

Answer: B
Explanation:

QUESTION NO: 83
A 5 Why Analysis is used to help identify possible defect causes when which one of the below listed
tools is created?

A. Fishbone Diagram
B. SIPOC
C. X-Y Matrix
D. Pareto Chart
Answer: A
Explanation:

QUESTION NO: 84
With a Fishbone Diagram we use the legs to define each source of a potential defect and along the legs
we enter each potential means by which a defect could be introduced into our process.

A. True
B. False

Answer: A
Explanation:

QUESTION NO: 85
The purpose of a ______________ is to identify the complexity of the process and to assist in
identifying critical steps in the process.

A. Pareto Chart
B. Process Map
C. Kanban
D. Kaizen event

Answer: B
Explanation:

QUESTION NO: 86
When we create a Process Map we use a __________ to show the direction of work flow.

A. Solid line arrow

B. Dashed line arrow
C. Series of dots
D. Double lines

Answer: A
Explanation:
QUESTION NO: 87
In order to properly draft a Process Map at the start of a project we are told to __________________
from beginning to the end.

A. Interview the line operators

B. Walk the process
C. Chat with supervisors
D. Check the repair stations

Answer: B
Explanation:

QUESTION NO: 88
The “Equipment” category of Root Causes on a Fishbone Diagram would be used primarily used to
generate ideas as to which of the following are possible causes for defects?

A. Out of calibration measurement system

B. Tolerance changes in milling machines
C. Worn bearings on a shaft
D. All of these answers are correct

Answer: D
Explanation:

QUESTION NO: 89
At the beginning of a project we must keep in mind there are basically three views of a process: What
you THINK it is, What the SUPPLIER wants and What it SHOULD be.

A. True
B. False

Answer: B
Explanation:
QUESTION NO: 90
As we begin to describe the things occurring with our process through a Process Map we begin to see
some steps that are NVA which stands for ____________.

A. Non-value add
B. No violation allowed
C. Non-value actions
D. Next vehicle action

Answer: A
Explanation:

QUESTION NO: 91
One of the primary deliverables from performing a SIPOC is to begin to understand which inputs have
the greatest affect on the ____________ most valued outputs.

A. Business’s
B. Employee’s
C. Management’s
D. Customer’s

Answer: D
Explanation:

QUESTION NO: 92
SIPOC stands for Suppliers, Inputs, ___________ , Output and Customers.

A. Production
B. Process
C. Products
D. Presentation

Answer: B
Explanation:
QUESTION NO: 93
A Micro Process Map may map a process showing the entire activities of a department and can likely
be broken into many Macro Process Maps showing numerous processes that comprise the activities of
the department.

A. True
B. False

Answer: B
Explanation:

QUESTION NO: 94
As we identify customer and supplier requirements for a SIPOC we are urged to use the RUMBA
approach which stands for _____________, Understandable, Measurable, Believable and Achievable.

A. Rational
B. (un)Resistable
C. Relatable
D. Reasonable

Answer: D
Explanation:

QUESTION NO: 95
Inputs that may affect your process to some degree but are not critical, are difficult to quantify and are
random in nature are referred to as ___________.

A. Nuisance
B. Noise
C. Pests
D. Elusive

Answer: B
Explanation:

QUESTION NO: 96
_____________ represents all the variation that one can expect to experience from the output of the
subject process.

A. A Standard Deviation
B. Data range
C. Long-term Data
D. The Mode

Answer: C
Explanation:

QUESTION NO: 97
A Belt gathered the following defect data for a polyurethane production line and wanted to assemble it
into a Pareto Chart. The correct order from left to right in the chart would be:

Data:Trimming37
Forming61
Packaging29
Sealing5

A. Trimming, Packaging, Sealing, Forming

B. Packaging, Trimming, Sealing, Forming
C. Sealing, Forming, Trimming, Packaging
D. Forming, Sealing, Trimming, Packaging

Answer: D
Explanation:

QUESTION NO: 98
The length of wooden beams being sawed is measured by a line operator. Which is least likely to be
influenced by the instrument?

A. Calibration of the instrument

B. Actual temperature of the liquid
C. Recording the measurement
D. Reading of the instrument

Answer: C
Explanation:

QUESTION NO: 99
One of the primary benefits of your team working together to create an X-Y Diagram is that the data
collected from this exercise is accurate and certain.

A. True
B. False

Answer: B
Explanation:

QUESTION NO: 100

Measurement System Analysis is a procedure used to quantify variation of the method or system used
for taking measurements and used to assure usable data is collected.

A. True
B. False

Answer: A
Explanation:

QUESTION NO: 101

One of the primary objectives of constructing an X-Y Diagram is to separate the vital few Y’s from the
trivial many Y’s.

A. True
B. False

Answer: B
Explanation:

QUESTION NO: 102

The purpose of ________________ is to analyze data and present it in a way we can make informed
decisions as to what is happening in our process.

A. Data Sampling
B. Basic Statistics
C. Calculating Standard Deviation
D. Measurement System Analysis

Answer: B
Explanation:

QUESTION NO: 103

If a set of data is generally centered relative to the targeted value but is rather widely disbursed it would
be said to be _____________.

A. Precise but not accurate

B. Accurate but not precise
C. Precise but skewed
D. Accurate but distributed

Answer: B
Explanation:

QUESTION NO: 104

The RPN or Risk Priority Number is used to rank the various Failure Modes as to their impact on the
output of the subject process.

A. True
B. False

Answer: A
Explanation:

QUESTION NO: 105

Process Capability is defined based on customer requirements, defect free performance and output over
time.
A. True
B. False

Answer: A
Explanation:

QUESTION NO: 106

A ______________ is a graphical presentation of sample data that shows the number of times that a
data point is a specific number.

A. Fishbone Diagram
B. Histogram
C. Pie Chart
D. Box Plot

Answer: B
Explanation:

QUESTION NO: 107

A tool we use to identify possible failures (defects) in our process and the impact they may have is the
_________________.

A. Shewhart Analysis
B. Juran Journey
C. FMEA
D. SIPOC

Answer: C
Explanation:

QUESTION NO: 108

Lean Principles defines for us seven specific areas where ________ typically exists in our processes.

A. Waste
B. Excess inventory
C. Variation
D. Data error

Answer: A
Explanation:

QUESTION NO: 109

It is recommended that when beginning a 5S program it be started in a pilot work area for learning and
demonstration purposes then it is expended throughout the plant.

A. True
B. False

Answer: A
Explanation:

QUESTION NO: 110

As part of a Visual Factory plan _____________ are created and utilized to identify areas in need of
cleaning and organization.

A. Flashing lights
B. Soft horns
C. Kanban cards
D. Operator announcement programs

Answer: C
Explanation:

QUESTION NO: 111

One of the 5S approaches to eliminating waste is to organize all tools, information and inventory
utilized at a workstation in such a manner that the operator knows exactly where things are when
needed. This 5S tool is called __________________.

A. Standardizing
B. Scheduling
C. Sustaining
D. Straightening

Answer: D
Explanation:

QUESTION NO: 112

The Control Plan is the road map to sustaining the improvements made through the Lean Six Sigma
project and should therefore involve keeping the __________ up to date as a means of supporting the
Response Plan in case a defect is noticed.

A. X-Y Diagram
B. Shewhart Chart
C. FMEA
D. Customer Service Plan

Answer: C
Explanation:

QUESTION NO: 113

To minimize waste through the application of Lean Principles we do which of the following?

A. Collect sample data

B. Keep the work area clean and organized
C. Calibrate our measurement tools
D. Survey the customer

Answer: B
Explanation:

QUESTION NO: 114

A Lean Principle that states the process of eliminating waste is a continual process requiring one to
always be on the lookout for ways to reduce the seven elements of waste is known as ____________ .

A. Ishikawa
B. Kaizen
C. Kanban
D. Muda

Answer: B
Explanation:

QUESTION NO: 115

An important factor in a viable _________ is to determine who, when and to what level various
personnel must be trained to maintain the improvements made to a process.

A. Control Plan
B. FMEA
C. Standard Operating Procedure
D. Process Map

Answer: C
Explanation:

QUESTION NO: 116

A Monitoring Plan put into place at the conclusion of a project will provide for adequate systems with
key metric readouts indicating out-of-spec conditions.

A. True
B. False

Answer: A
Explanation:

QUESTION NO: 117

The Control Plan is created following the finalization of the Measure Phase and can be closed when?

A. After the project costs have been recouped

B. When the Champion says so
C. Never, a Control Plan must stay in place
D. At the fiscal yearend of the business

Answer: C
Explanation:

QUESTION NO: 118

Systems and structures are the basis for allowing people to change their behaviors permanently and are
accomplished through which of the following?

A. Documented performance objectives

B. Defined procedures
C. Accurate job descriptions
D. Incentive compensation
E. All of these answers are correct

Answer: E
Explanation:

QUESTION NO: 119

To reduce the people or operator introduced defects into a process it is best if a Belt can design and
implement a means of ________________ into the process.

A. Measurement automation
B. Operator alertness
C. Full Automation
D. Constant supervision

Answer: C
Explanation:

QUESTION NO: 120

Upon completion of a project a Belt must complete the Documentation Plan then transfer responsibility
for this to the ____________________.

A. Project Review Committee

B. Division Manager
C. Sales Team
D. Process Owner
Answer: D
Explanation: