EAZZYBIZ APPLICATION FORM

Date D D M M Y Y

FOR OFFICIAL USE ONLY

Branch CIF Number

BUSINESS DETAILS
Name of Business / Company / Group (As per Registration Certificate)

Date of Business / Company / Group Registration

Postal Address Code Physical Address

Mobile No. Office Tel. No.

Email Address

Reg No. PIN (if any)

Please provide details of account to be linked to EazzyBiz

No. Account No. Account Name

TICK BELOW THE SERVICE TO BE ACTIVATED FOR:

Host to Host
• Connect to your existing ERP system

Account Services
• Viewing account balances for all accounts (Current, Savings, Deposit and Loan Accounts)
• View and download statements for all accounts
• Manage credit cards and viewing the statements
• Cheque book requests
• Stop cheque instructions

V.1/2020 1
 Payments

• Self-transfers within corporate’s own accounts

• Transfers to third parties within Equity Bank (within Equity Bank transfers)
• EFT, RTGS and SWIFT transfers
• Standing instructions and recurring transactions
• Bill payments - Water, Electricity
• Statutory Payments e.g. Tax payments to TRA-VAT, Customs & Excise
• Salary and Payroll Services (To Equity Bank Accounts, Other Bank Accounts and Mobile Wallets)
• Bulk Payments – (EFT, RTGS, SWIFT, Mobile Wallet, Cross Currency Transactions all in a single file)
• Batch Payments – (Clubbing of transactions together by initiator and sending them for authorisation as one)
• Mobile Wallet Payments – Payments to M-Pesa, Airtel Money, Tigopesa

Collections & Receivables

• Cash Collections – Cash Collection and Pick up Arrangements
• Electronic Collections - Direct Debits and Collections through EFT
• Receivables Management – Invoice Uploads, Invoice Reconciliation and Reconciliation Statements
• Reports – Credit In Pipeline / Cash Inflow Forecasting and Product-wise Collection Details
• Customised Uploads and Downloads

Liquidity Management

• Sweeping - the automated movement of funds between certain accounts based on predefined rules / instructions.

Information & Reporting

• A corporate is able to generate reports in a customized manner on payments and collection & receivables.

BUSINESS AND USER LIMITS

Name ID / PP No. Mobile No. Email Address

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 WORKFLOW SET UP

Initiator / Approver / Maximum Transaction Number of Additional Approvals

User Name Viewer Only Limit Per Day Required

DECLARATION (As per account mandate)

Name Designation Signature

Name Designation Signature

Name Designation Signature

Name Designation Signature

Name Designation Signature

Company Seal

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 EAZZYBIZ TERMS AND CONDITIONS
This document lays out the Terms & Conditions and Rules Online Banking” refers to Equity Bank (Tanzania) Limited’s
(hereinafter called “T&Cs”) for the Equity Bank Internet Banking services through which access is provided to
(Tanzania) Limited’s Corporate & SME- Cash and Liquidity account information, products and other services as advised by
Management Portal which shall be applicable to all Current, Equity Bank (Tanzania) Limited from time to time.
Savings and Fixed Deposit Account(s)* which are existing, “Maker” or “Initiator” is the person initiating the Fund Transfer
may be opened now or any time in future with Equity Bank request as defined in the Board Resolution of the Client.
(Tanzania) Limited (hereinafter called the ‘Bank’ or ‘Equity “Password” means the password, Personal Identification Number
Bank’) Branches in Tanzania these Conditions are in addition to (PIN), digital signatures or other means of authentication as
Your Account Terms. Equity Bank may specify, from time to time provided to / required to be
The word ‘Client’ refers to the person or person(s) in whose provided by the Client for accessing the Online Access System, and /
name the Account(s)either held single and / or jointly with or by using which the Client may carry out, authorise or authenticate
the Bank which are existing, may ) be opened (Changed) now the Transactions.
/ any time in future. The word Client shall include both singular “Solution Administration Facility” shall mean and include the
and plural and both the genders as well as juristic Site Portal Administration by the Client including but not restricted
persons, though for the sake of convenience is referred to in to maintaining details of User Registration, User Role Definition,
the masculine gender. PIN Reset, User Status, Beneficiary Registration, Cycle Definition for
The Client agrees to comply with and be bound by the T&Cs for a User Role, Admin Authorisation, Password Change, Password
the time being and from time to time in force governing operation Regeneration, etc. for the internet solution of the Client;
of Account and recognises that the T&Cs herein are without
“Terms” refer to the conditions for use of Corporate & SME – Cash and
prejudice to any right that the Bank may have with respect to the
Liquidity Management as specified in this Agreement;
Account in law or otherwise. These Terms and Conditions are
“User” refers to a person duly authorised by the Client who would
supplemental to the Account Opening General Terms and
be actually operating the service as agent of the Client;
Conditions, in the event of conflict, these terms and conditions
“Username” means the user identification that shall be granted to the
shall prevail.
client in Terms of this Agreement to enable access to the Online
Access System and includes any form of login identification (ID)
DEFINITIONS
provided to the client by Equity Bank, and as maybe modified from
In this document the following words and phrases have the
time to time.;
meaning set opposite them unless the context indicates
“H2H” shall mean Host to Host connectivity i.e. from corporate hosted
otherwise:
platform to bank hosted facility and include but not restricted to
“Account” refers to the Client’s Current Account and / or any
transfer, transform, encrypt, data layout changes, derived data,
other type of account so designed by Equity Bank to be eligible
reverse MIS generation and / or exchange of any bulk data file or
account(s) for operations through the use of Corporate & SME
information between the Client and the Bank in bi-directional mode
Cash and Liquidity Management Service is availed should be
through the secured facility;
in the name of the Client;
“H2H Client Server” means the H2H Hardware and software
“Account” means any account that you hold with us (including
residing at a specified location within the Client’s premises or at
any Account which you hold jointly with somebody else) and
which We allow You to register for or access for use of any such other premises as the Client may specify and which is linked
Service; to the Local Network Server;
“Account Terms” means the Terms and Conditions applicable “H2H Hardware” means the machinery and equipment (CPU, disks,
to Your Account; tapes, modem, cables, etc.) provided and/or configured to house
“Agreement”means the agreement you enter into with Us which the software for the H2H Client Server;
comprises these Conditions, Your Account Terms, the Website “H2H Service’means the service whereby the Client may transmit
Legal and Internet Legal Details; Encrypted instructions or other information to Equity Bank for
“Approver” or “Checker” is the person who authorises the Fund processing under these Terms and Conditions using the H2H Client
Transfer request keyed in by the initiator; Server;
“Client” means an account holder of Equity Bnak and user of “Local Network” means the internal computer network used by the
the Corporate & SME Cash and Liquidity Management Service; Client to link the Client’s employees, including Transaction Initiators,
“Client Information” refers to the information about the Client regardless of their individual physical location and includes the Local
obtained in connection with the Corporate & SME - Cash and Network Server, and any enterprise resource planning system or
Liquidity Management Service; other management system used by the Client, but does not include
“Conditions” means these Conditions; the H2H Client Server;
“Comprehensive Trade Indemnity” shall mean the indemnity “Local Network Server” means the computer that manages the Local
provided by the Client to Bank for availing one or more trade Network and which is linked to the H2H Client Server;
finance products in such form and manner as may be required “Private Key” means one half of a cryptographic key pair used by a
by Equity Bank; party to generate a digital signature for the Transaction File prior
“Portal Name” is the trade name of Equity Bank (Tanzania) to sending the Transaction File to the recipient;
Limited’s Corporate & SME – Cash and Liquidity Management “Public Key” means the public half of a cryptographic key pair used
Service; The words Corporate & SME – Cash and Liquidity by the recipient to verify the digital signature on the Transaction
Management and Corporate & SME – Cash and Liquidity File received.
Management Service are used interchangeably in this “Transaction File” means a composite file of data and instructions sent
document; by the Client using the H2H Service to Equity Bank for processing.
“Corporate & SME – Cash and Liquidity Management Service” “Transaction Initiator” means any individual appointed by the Client
“Corporate & SME- Cash and Liquidity Management Services” and authorised by the Client from time to time to access the H2H
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Client Server and / or use the H2H service on behalf of the using the authentication in terms of Clause 5 below, the Client shall
Client by the Client in the Application. For the avoidance of be liable to Equity Bank for breach of this Agreement. Notwithstanding
doubt, the Client is solely responsible for determining and anything to the contrary in this Agreement or any related document,
implementing the scope of each of its Transaction Initiators’ any access and use of the System using the Username and Password
ability to access the H2H Client Server and / or use the by any person shall be deemed to be the access and use for and on
H2H Service; behalf of the Client by the Authorised Representatives and therefore
“We”, “Our” and “Us” means Equity Bank (Uganda) Limited shall be deemed to be the access and use by the Client as principal
or Equity Bank; and all Transactions including actions / instructions / requests
“Working Day” means any day other than a Saturday, Sunday pursuant to such access / use shall be deemed to be by the Client and
or a Ugandan public holiday; the Client shall be deemed to be fully and solely responsible and
You” and “Your” means the person who registers for or liable for all of those. In case of any such access / use as mentioned
activates any of the Services; and in the preceding sentence, Equity Bank shall not be liable to any
Your Equipment” means all such compatible equipment and person / Client in any manner whatsoever. It is further agreed
devices, software (including any necessary App downloads), between the Parties that Equity shall not be under any obligation to
used and required by you to properly access any of the Services. inquire or verify nor shall Equity be liable for any action / omission
at the Client’s end, which results in granting of any inappropriate and
a) In this document, all references to the Client and/or wrongful access to its Authorised Representatives and / or other
User being referred in masculine gender will also person for any reason whatsoever. The Client shall be bound to
include the feminine gender. ensure that the access and use of the System is strictly in accordance
b) Any communication addressed to the User by Equity with this Agreement.
Bank is deemed to have been addressed to the Client
as well. Similarly, any communication and / or action of 2. APPICATION FOR CORPORATE & SME - CASH AND LIQUIDITY
the User through Corporate & SME – Cash and Liquidity MANAGEMENT
Management will be legally binding on the Client. Equity Bank may offer Corporate & SME – Cash and Liquidity
c) In the case of Client being a Company, the Board of Management to selected Clients at its sole discretion. The Client
Directors, and in the case of a Client being a corporate would need to be an internet user or should have access to the
body other than a company, the person or persons internet and should possess knowledge of how the internet works.
having substantial power of management and control Equity Bank will advise from time to time internet software such as
as per the Board Resolution will be allowed to have browser required for using Corporate & SME – Cash and Liquidity
access to Corporate & SME – Cash and Liquidity Management. There will be no obligation on Equity Bank to ensure
Management and the said authorisation by means of that the Corporate & SME – Cash and Liquidity Management is
Board Resolution, Power of Attorney or Mandate, as supported by all the versions of internet software.
the case may be, will be registered with Equity Bank.
3. CORPORATE & SME - CASH AND LIQUIDITY MANAGEMENT
APPLICABILITY OF TERMS SERVICE
a) These terms form the contract between the Client a) Equity Bank shall endeavor to provide to the Client through
using the Internet Service and Equity Bank by Corporate & SME – Cash and Liquidity Management Services
applying for Corporate & SME – Cash and Liquidity such as enquiry about the balance in the Client’s Account(s),
Management and accessing the service the Client type of assistance to the Client, details about transactions,
acknowledges and accepts these terms. statement of Account, Request for transfer of funds and
b) In consideration of the Client agreeing to avail the such other facilities as Equity Bank may decide to provide
Corporate & SME – Cash and Liquidity Management from time to time. These facilities shall be offered in a phased
Services from Equity Bank and against payment of the manner at the discretion of Equity Bank. Equity Bank may
fees and charges, if any, charged by Equity Bank also make additions / deletions to the services offered
under this Agreement, Equity Bank hereby grants a through Corporate & SME – Cash and Liquidity Management
non-exclusive, revocable, non-transferable licence to at its sole discretion. Equity Bank shall endeavor to inform
the Client to access and use the System on the Website the availability / no availability of a particular service through
subject to and on the terms and conditions set out in email, web page of Equity Bank or written communication.
this Agreement. b) The information provided to the Client through the Corporate
c) The grant of the license as aforesaid is solely for the & SME – Cash and Liquidity Management is not updated
benefit of the Client; provided that the Client may continuously but at regular intervals. Consequently, any
authorise for and on its behalf, it’s employees and information supplied to the Client through Corporate & SME
partners / members engaged to work exclusively for Cash and Liquidity Management Services will pertain to the
the Client and expressly authorised in this regard by a date and time when it was last updated and not as the date
resolution of the of the board of directors / by a and time when it is supplied to the Client. Equity Bank shall
resolution of the by partners of a partnership firm / not be replying on or acting on such information.
registered society, as the case may be (but not external c) As part of the Corporate & SME – Cash and Liquidity Management
professional service providers such as advocates, Services, Equity Bank may provide the Client access to data
accountants, auditors, outsourcers, etc.) to access / information / report compiled / provided by a third party.
and use, exclusively for and on behalf of the Client, Equity Bank does not give any representation or warranty
the Website and the System for carrying out the as to the accuracy / veracity of such data / information.
Transactions (“Authorised Representatives”) In case
any person other than the Client or the Authorised
Representative accesses and/or uses the System by
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 d) The Client shall not disseminate, publish or circulate shall be entitled at all times, at its sole discretion, to change the
such data / information / report or any part thereof Username and Password .Any such change of the Username or
without the prior consent of Equity Bank (as the Password shall not be construed / deemed as the commencement
case may be) and the third party. of a new contract.
e) Equity Bank may keep records of the transactions in
any form it wishes. In case of any dispute Equity Bank’s A. PASSWORD
records shall be binding as the conclusive and best The Client must exercise due care to see that the confidentiality of
evidence of the transactions carried out through the Corporate & SME – Cash and Liquidity Management password
Corporate & SME – Cash and Liquidity Management in the is maintained. Equity Bank shall not be responsible either directly
absence of clear proof that Equity Bank’s records are or indirectly for the leakage / loss of the password and thereafter
erroneous or incomplete. the misuse by third parties.
f) Any request for any service, which is offered as a part The Client understands and agrees that the password is for the
of Corporate & SME – Cash and Liquidity Management purpose of verifying the authenticity of the transactions undertaken
shall be binding on the Client as and when Equity by the Client and shall have the same effect as the specimen
Bank receives such a request. signature of authorised signatory of the Client and the Client shall
g) If any request for a service is such that it cannot be be bound by the transactions initiated by use of password. It is the
given effect to unless it is followed up by requisite duty and sole responsibility of the Client to keep the password intact.
documentation from the Client, the bank would not If the User forgets the Corporate & SME – Cash and Liquidity
be liable to act on such instructions unless the requisite Management User-ID or password, the User can change the
documentation is received by the Bank. password by using the ‘forgot password’ tab on the login page of the
h) In case of any request for a service relating to a Website. Alternately, the same maybe reset by the Corporate Admin
foreign currency transaction made by the Client, the User or the User may change of the password by sending a duly
exchange rate shall be the rate at which the transaction authorised written request to Equity Bank for password reset
is given effect to would be the effective rate for all intents through Solution Administration Facility.
and purposes.
i) Equity Bank shall take all reasonable care to ensure the Digital Signature Certificate
security of and to prevent unauthorised access to the The Client is mandatorily required to procure the Digital Signature
Corporate & SME – Cash and Liquidity Management Certificate Token (the “Token”) for second factor authentication of
using technology reasonably available to Equity Bank. financial transactions on Corporate & SME – Cash and Liquidity
j) The Client shall ensure that Corporate & SME – Cash Management portal. The said Token is mandatory and is required to
and Liquidity Management or any related service is be used by the Approvers. The said Token should be kept in safe
not used for any purpose which is illegal, or which is custody and all precautions as required for handling of password
not authorised in terms of this Agreemnent or which shall stand applicable for the Token also. In the event the said Token
is improper. is lost / misplaced / not traceable by the Approver, the Approver
should forthwith bring the same to the notice of the Bank and make
4. WEBSITE TERMS necessary arrangements or procuring a new Token. The Client
The Client agrees, acknowledges and confirms that the access undertakes all responsibility for safe keeping of the Token and is
and use of the Website and the System shall, in addition to the liable for any misuse of the same and the Equity Bank shall not be
terms set out in this Agreement, be subject to the terms and responsible either directly or indirectly for the leakage / loss of the
conditions of use, disclaimers and privacy policy set out on Token and thereafter the misuse by third parties.
the Website (“Website Terms”). The Website Terms, as amended
from time to time, shall be deemed to be incorporated herein The Client hereby:
by reference. Equity Bank reserves the right, at its discretion, Agrees to provide to Equity Bank, an authentic email address for and
to modify and / or update the Website Terms at any time. The on behalf of the Client, as set out in Schedule 1 hereto, to which the
Client shall be responsible for checking the Website Terms for allocated or changed Username and Password would be sent and
modifications and / or updates at the time of each access to keep Equity Bank informed of any change in the said email address,
the Website. Using the Website/ the System following the posting and Equity Bank shall not be responsible for any error in the email
of modifications / updates to the Website Terms shall indicate address or failure of delivery of the email to such email address or
that the Client accepts them as modified/ updated. failure of the Client to read or access the email communication or
any unauthorised usage of the Client’s email address by any third
5. CORPORATE & SME - CASH AND LIQUIDITY MANAGEMENT parties including by way of hacking etc. and any such email from
ACCESS Bank to the Client shall be deemed to have been received by the
The user would be allotted a Corporate & SME – Cash and Liquidity Client duly, fully and properly immediately upon Equity Bank sending
Management User-Id / Username and passwords by Equity Bank the email to the Client; Agrees that in the event any third parties gain
In the first instance, on accessing Corporate & SME – Cash and any unauthorised access to the Client’s email address, the Online
Liquidity Management, the User will be required to change the Access System (through the Client’s Username and Password) and /
password assigned by Equity Bank. As a safety measure the user or the Client’s Transactions, by way of unauthorised hacking of the
shall change the password as frequently thereafter as possible. Username and and Password) and/or the Client’s Transactions by
In addition to User-ID and Password Equity Bank may at its way of unauthorised hacking of the Username and Password of the
discretion, advise the user to adopt such other means of Client and / or the Client’s email address or otherwise, email address
authentication including but not limited to digital signature or otherwise, the Client shall be solely responsible for any consequences
certificate.The Client understands and agrees that the access that may arise as a result of such unauthorised use and shall
and use of the System shall be authenticated by a Username and indemnify Equity Bank against any liability, costs, damages incurred
Password which would be allocated to the Client and Equity Bank or suffered by Equity Bank as a result of such unauthorised use;

6
email address or otherwise, the Client shall be solely responsible H2H Client Server(s) with the Local Network.
for any consequences that may arise as a result of such c) The Client shall, at the it’s expense and in sufficient
unauthorised use and shall indemnify Equity Bank against any time to facilitate delivery (if applicable) of the H2H
liability, costs, damages incurred or suffered by Equity Bank Client Server(s):
as a result of such unauthorised use; i) prepare a location for installation of the H2H Client
Agrees to keep the Username and Password totally confidential Server(s);
and not reveal the same to any person; provided that the Client ii) prepare the hardware and software (if any) necessary
may provide the same to its Authorised Representatives for the installation and operation of the H2H Client
exclusively for the purposes of this Agreement; Server(s);
Agrees to not allow any unauthorised person to have access to iii) provide (if necessary) any other network, electrical
any device including any computer including when left and other connections, fittings and facilities as
unattended while accessing the System; required by Equity Bank or its appointed agents.
Agrees to immediately report to Equity Bank in writing if the d) The Client shall allow Equity Bank or the appointed
Username or Password is lost or stolen or compromised in any agents of Equity Bank access to the Client’s premises
manner. The Client and / or the Client’s email address or otherwise, and to all facilities reasonably required by Equity
the Client shall be solely responsible for consequences that may Bank or the appointed agents to enable the delivery
arise as a result of such unauthorised use and shall indemnify and installation of the H2H Client Server(s).
Equity Bank against any liability, costs, damages incurred or e) The Client agrees that the Client shall not make or
suffered by Equity Bank as a result of such unauthorised cause or permit to be made any alteration, amendment
use; Agrees to keep the Username and Password totally confidential modification or addition to the H2H Client Server(s)
and not reveal the same to any person; provided that the Client without Equity Bank’s prior written consent (unless
may provide the same to its Authorised Representatives such alteration or modification is to give effect to an
exclusively for the purposes of this Agreement; improvement in design or technology approved by
Agrees to not allow any unauthorised person to have access to Equity Bank and is carried out by Equity Bank or its
any device including any computer including when left unattended appointed agents or under Equity Bank’s supervision)
while accessing the System; and that any such alteration or modification of
Agrees to immediately report to Equity Bank in writing if the whatever kind (whether approved or unapproved)
Username or Password is lost or stolen or compromised in any shall belong to and become part of the H2H Client
manner. The Client agrees that in case of the above, or if the Server(s).
Client forgets the Password, the Client can request for change 7.3 The Client agrees to use the H2H Client Server(s) only
of the Password. Any such replacement shall not be construed for the purposes of the H2H Service and the Client shall
/ deemed as the commencement of a new contract; not input any other data or software onto the H2H Client
Agrees to not use a Username or Password which does not Server(s) which is not related to the H2H Service.
belong to it or attempt to ascertain someone else’s Username 7.4 The Client acknowledges that Equity Bank shall not
or Password; be liable for any defect in the connection line whatsoever
Agrees to access the System only through the URL mentioned or the consequences arising thereof.
above, or attempt to ascertain someone else’s Username or 7.5 Bank all systems materials (other than the H2H
Password; Hardware) and any upgrades as provided by Equity
Agrees to access the System only through the URL mentioned Bank to the Client, for the H2H Service.
above, or through the URL as may be informed by Equity Bank 7.6 The Client agrees that Equity Bank shall have no
from time to time. The Client shall not access the Website liability for any defect in any component of the H2H
through any third party website link which is not intimated by Client Server.
Equity Bank. 7.7 Activation and Security of the H2H Service
a) The Client shall send Encrypted Transaction Files
6. TRANSACTIONS. using the H2H Service to Equity Bank for processing.
The Client is provided initiator and authoriser mode for Financial b) For the purposes of verification of the digital
Transactions. The Client confirms that the Users will always signatures, Client agrees that each party is solely
keep confidential the log-in IDs and password at all time and responsible for generating its Private Key and Public
ensure that the passwords will not be disclosed to third party. Key and ensuring the due delivery of the Public Key
(in the manner agreed to between the Client and
7. HOST TO HOST SERVICES Equity Bank from time to time) to the other party.
7.1 The H2H Service shall be one of the Channels available c) Any change in the method of encryption or any
to the Client to make requests and issue instructions substitution of either party’s Public Key shall only
to Equity Bank for the purposes of Disbursements, be effective after the date notified by Equity Bank to
collections and the management information system the Client. The Client shall not make any change or
(MIS) services. compromise on the port used for establishing the
7.2 The following provisions shall apply to the installation H2H Client Server.
and maintenance of each of the H2H Client Server(s): d) Subject to clause below, Equity Bank shall:
a) The specifications and particulars of the H2H i) encrypt and digitally sign any information required
Client Server(s) and the charges (if any) in connection all other information prior to sending such information
therewith shall be agreed between each Client and to the Client.
Equity Bank and shall be set out in the Application. ii) have no responsibility to act upon and shall have no
b) The Client shall provide Equity Bank with all necessary liability in relation to any Transaction File unless the
information to enable Equity Bank or its appointed Transaction File is digitally signed and Encrypted by
agents to configure and install, align and / or link the the Client prior to sending it to Equity Bank;
7
 the Client prior to sending it to Equity Bank; verification of the Corporate & SME – Cash and Liquidity Management
e) The Client agrees that it shall not be entitled to rely on User id, password and DSC. Equity Bank reserves the right to charge
any information sent by Equity Bank in response to any and recover from the Client, charges and fees for providing
Transaction File where such information is not Encrypted access to the System from time to time, which shall be at the sole
and is freely accessible by the Client without using discretion of Equity Bank and which would be communicated to
Equity Bank’s Public Key, and that Equity Bank shall the Client from time to time. The Client hereby authorises Equity Bank
shall not be liable for any losses arising from such act to recover the same by debiting one of the accounts of the Client
of the Client. with Equity Bank or by adding the same to the outstanding in
f) Where it has been agreed between Client and Equity respect of the Corporate & SME – Cash and Liquidity Management
Bank that any information or instruction (including Services by sending intimation to the Borrower who will be liable to
any information or instruction relating to any Transaction make the payment within the specified period in such intimation.
File) shall not be encrypted either or both the Client Failure to do so by the Client shall entitle Equity Bank to recover the
and Equity Bank, Equity Bank shall not have any same in a manner as Equity Bank may deem fit along with such
liability arising from or in connection with the interest, if any, as may be specified by Equity Bank and / or
the interception of or interference with such information suspend / terminate access allowed to the Client to the System
or instruction. without any liability to Equity Bank.
7.8 Ownership of Systems Materials
Unless otherwise agreed, all systems materials (other 9. ACCURACY OF INFORMATION
than H2H Hardware) and any upgrades shall remain a) Client is responsible for the correctness of information
the sole property of Equity Bank or, in the case of any supplied to Equity Bank, through the use of Corporate
software made available to the Client by a third party, & SME – Cash and Liquidity Management or through
the property of such third party. The Client agrees that any other means such as electronic mail or written
it shall not by any act or default render the H2H Client communication. Equity Bank accepts no liability for the
Server(s) or any part of it liable to any distress, execution consequences arising out of erroneous information
or other legal process. supplied by the Client or the User.
7.9 Security of Local Network b) If the Client suspects that there is an error in the
a) The Client hereby agrees that Equity Bank is not information supplied to Equity Bank, by him, it shall
bound to take cognizance of any Transaction File advise Equity Bank, as soon as possible. Equity Bank,
sent on behalf of the Client other than the Transaction will endeavor to correct the error wherever possible on a
File received from any of Transaction Initiator whose best efforts’ basis.
IP / MAC addresses are communicated by the Client c) If the Client notices an error in the account information
to Equity Bank from time to time. The Client agrees supplied to him through Corporate & SME – Cash and
Equity Bank is entitled to assume that any transaction Liquidity Management or by the use of any of the
File sent via the H2H Service has been keyed in by a Corporate & SME – Cash and Liquidity Management
Transaction Initiator and agrees to be bound by any services, he shall advise Equity Bank, as soon as possible.
transaction initiated by Equity Bank in response to Equity Bank will endeavor to correct the error promptly.
such an instruction or Transaction File.
b) The Client agrees: 10. INDEMNITY AND LIABILTTY
i) to take all reasonable and necessary measures to a) The Bank shall only be liable for direct loss or damage
detect and prevent any unauthorized entry or use damage suffered as a result of the Client’s use of the
of the Local Network; System provided that such loss or damage is caused by
ii) to immediately inform Equity Bank in the event that the Bank’s gross negligence or willful default.
the Client has (or ought to have) reason to believe b) To the extent permitted by law, the Client agrees to
that there is or has been unauthorised access or use exempt Equity Bank, its employees and its affiliates
within the Local Network; and from any liability arising out of or in relation to :-
iii) to inform Equity Bank access or use within the Local i) Equity Bank or any of Equity Bank’s employees and
Network; and affiliates acting or refraining to act pursuant to, in
iv) to inform Equity Bank Private Key has been corrupted accordance with or relying upon, any instructions /
or is unable to perform validly and / or accurately its requests / applications or otherwise pursuant to the
function request and authority conferred herein which in the
opinion of the Bank is necessary to prevent fraud or any
8. AUTHORITY TO EQUITY BANK any violation of the law, Client’s instructions are not
Any access to the Banking Transactions in the Account(s) are clear or honoring the same would expose the Bank
permitted through Corporate & SME – Cash and Liquidity to legal risk;
Management by Equity Bank only after due authorization of ii) Non-compliance by the Client with applicable laws or
the User by any means including Corporate & SME – Cash and court or statutory order or any action by any statutory
Liquidity Management User id and password. The Client grants administrative orregulatory body;
express authority to Equity Bank for implementing the instructions iii) Breach by the Client of any obligations, representations
given by the User. Equity Bank shall have no obligation to verify or warranties or any of these terms and conditions by
the authenticity of any transaction / instruction received or the Client;
purported to have been received from the User and / or the iv) Any frauds committed due to the Client not adhering
Client through Corporate & SME – Cash and Liquidity Management to good practices as suggested by Equity Bank; or
or purporting to have been sent by the Client via Corporate &
SME – Cash and Liquidity Management other than by means of
8
 v) Any loss suffered by the Client or any third party should By using these new services, the Client agrees to be bound by
the Services be interfered with or be unavailable by these Terms. Any modification in these terms and conditions
any reason of: notified on the web site through which Corporate & SME – Cash
a) any industrial action, and Liquidity Management is made available, shall be deemed
b) the failure of any of the Client’s Facilities, or to be notified to the Client.
c) any other circumstances whatsoever not within the
Bank’s control including, without limitation, force 15. PROCEDURE FOR CHANGING USERS
majeure or error, interruption, delay or non-availability The Client can revoke the authority of an existing user, change his
of the System, terrorist or any enemy action, equipment User Access Profile / authorise a new user by giving a resolution /
failure, loss of power, adverse weather or atmospheric mandate in the format prescribed by Equity Bank however all the
conditions, and failure of any public or private terms and conditions herein shall continue to apply. In case a user
telecommunications system. leaves the services of the Client, the Client shall immediately notify
Equity Bank to disable the user access, giving Equity Bank reasonable
11.DISCLOSURE OF CLIENT INFORMATION time to do so.
The Client agrees that Equity Bank may hold and process
its information on computer or otherwise in connection with 16.NON- TRANSFERABILITY
Corporate & SME – Cash and Liquidity Management services The grant of facility of Corporate & SME – Cash and Liquidity
as well as for statistical analysis and credit scoring. The Client Management to a Client is not transferable under any circumstances.
also agrees that Equity Bank may disclose, in strict confidence,
to other institution or governmental authorities, such Client 17.TERMINATION
Information as may be reasonably necessary for reasons a) The Client may request for termination of the Corporate
inclusive of but not limited to the following: & SME – Cash and Liquidity Management Services any time
a) for participation in any telecommunication or electronic by giving a written notice of at least 30 days to Equity Bank
clearing network; or The Client will remain responsible for any transactions made
b) in compliance with a legal directive or a regulatory on his account(s) through Corporate & SME – Cash and
requirement; or Liquidity Management prior to the time of such cancellation
c) for credit rating by recognised credit scoring agencies; or of the Corporate & SME -Cash and Liquidity Management
d) for fraud prevention purposes; or Services.
e) request by any authority duly empowered under law. b) Without prejudice to the above, Equity Bank further reserves
the right to terminate this Agreement and / or disable any
12. BANK’S LIEN Username and / or Password, at any time without notice
Equity Bank shall have the right of set-off and lien, respective if in Equity Bank’s opinion the Client has failed to comply
of any other lien charge, present as well as future on the deposits with the provisions of this agreement.
held in the Client’s primary account and / or secondary account(s) Equity Bank further reserves the right to suspend,
or in any other account, whether in single or joint name(s), to the terminate or cancel access to the System, at any time
extent of all outstanding dues, whatsoever, arising as a result without notice, solely at its discretion.
of the Corporate & SME – Cash and Liquidity Management Service c) The Client understands that Equity Bank may, at its sole
extended to and / or used by the Client. discretion, process or treat as lapsed any applications and
/ or requests pending on the date of termination of this
13. PROPREITARY RIGHTS Agreement and Equity Bank shall not be liable to the client
The Client acknowledges that the software underlying the for any loss or damage caused to the Client due the
Corporate & SME – Cash and Liquidity Management Services treatment of any requests or application as lapsed upon
as well as other internet related software which are required termination.
for accessing Corporate & SME – Cash and Liquidity Management d) The occurrence at any time with respect to the Client
is the legal property of the respective vendors. The permission of any of the following events constitutes an event of default
given by Equity Bank to access Corporate & SME – Cash and the Corporate & SME – Cash and Liquidity Management
and Liquidity Management will not convey any, patent copyright, Services provided may be terminated forthwith by Equity
license, proprietary or ownership rights in the above software. Bank:-
The Client shall not attempt to modify, translate, disassemble, i) Failure by the Client to make, when due, any payment
decompile or reverse engineer the software underlying required to be made by it;
Corporate & SME – Cash and Liquidity Management or create ii) Failure by the Client to comply with any of the terms and
any derivative product based on the software. conditions or perform any of the obligations, mentioned
herein and / or under the Website Terms;
14. CHANGE OF TERMS AND CONDITIONS iii) A representation made or deemed to have been made by
Equity Bank has the absolute discretion to amend or supplement the Client is incorrect or misleading;
any of the Terms at any time. Equity Bank may introduce new e) Equity Bank, reserves the right to discontinue all or any of
services or may delete any of the Corporate & SME – Cash and the Corporate & SME – Cash and Liquidity Management
Liquidity Management Service at its absolute discretion within Services to all or any of the Clients at any time without
Corporate & SME – Cash and Liquidity Management from time assigning any reason and without being liable for any loss
to time. The existing availability of the new functions will be / damage / cost of any nature whatsoever to the Client;
notified to the Client as and when they become available. The f) Indemnity clause, however shall survive the termination
changed terms and conditions applicable to the new Corporate of this agreement for any reason whatsoever.
& SME – Cash and Liquidity Management Services shall
be communicated to the Client.
9
 v) The Client confirms and undertakes that it shall duly
The Client recognises that such information would be of a inform the Bank about any change in email id, Fax
confidential nature and the information may be intercepted numbers or the change in authorised officials accessing
read, modified or altered by any person during such the said email id or Faxes’ and further indemnify the bank
transmission. The Client agrees that while Equity Bank against any miscommunication, error, loss and damage
is committed towards confidentiality, it shall not be liable monetary and otherwise caused `to the bank due to the
or any inaccuracy, error, interruption, delay in, or omission same.
of any data or information or the transmission or delivery d) In consideration of the Equity Bank acting and / or agreeing
of such data or information nor will Equity Bank be liable to act pursuant to any facsimile / email instructions, the
for any error, omission or delay in the services provided Client hereby agrees to indemnify the Equity Bank and
by any internet service provider or any third party service keep the Equity Bank at all times indemnified from and
provider on whose performance Equity Bank is dependent against all actions, suits, proceedings, costs, claims,
for transmitting such information or data. Equity Bank demands, charges, expenses, losses and liabilities
shall not be liable for damages, whether direct or indirect, howsoever arising in consequence of or in any way
arising out of such transmission including but not limited related to the Equity Bank having acted or omitted to
to any breach of confidentiality, loss of privacy, loss of act in accordance with or pursuant to any such instruction.
data, business interruption, and delay in delivery or any Further, the Client shall also indemnify the Equity Bank
pecuniary loss. at all times and keep the Equity Bank indemnified and
b) The Client agrees and confirms that all transactions effected and save harmless against any and all claims, losses,
by or through the various media channels for giving details damages, costs, liabilities and expenses incurred,
and / or instructions to Equity Bank or otherwise communicating suffered or paid by the Equity Bank or required to be
with Equity Bank in connection with the Corporate & SME incurred, suffered or paid by the Equity Bank and also
– Cash and Liquidity Management Services or through other against all demands, actions, suits proceedings made,
means of telecommunication as received by Equity Bank, filed, instituted against the Equity Bank, in connection
shall constitute legally binding and enforceable transactions. with or arising out of or relating to:
Equity Bank shall be entitled to rely and act on any (i) any instruction received by / given to the Equity Bank
communication through such media channels, which originate which it believes in good faith to be such an instruction
or appear to originate from the Client and such actions shall by facsimile / email submission; and / or
be fully binding on the Client. (ii) any unauthorised or fraudulent instruction to the Equity
c) Client understands and acknowledges that there are Bank
inherent risks involved in sending the instructions to the
Bank via emails and agrees and confirms that all risks 19. NOTICE
shall be fully borne by them and they assume full Equity Bank and the Client may give notices under these Terms:
responsibility for the same, and further confirm that shall a) Electronically to the authorised mailbox of either party.
not hold the Bank liable for any losses or damages Such notices will be regarded as being in writing.
including legal fees arising upon Bank’s performing or b) In writing by delivering them by hand or by sending them
on performing or any delay / default in performing any act by post to the last address given by the Client and in the
wholly or in part in accordance with the Bank the instructions case of Equity Bank to [email protected]
so received which could be a result of any miscommunication, c) In addition, Equity Bank may also publish notices of
or technological error beyond the control of the Bank general nature, which are applicable to all Clients of
considering the mode in which the same was conveyed. Corporate & SME – Cash and Liquidity Management on
i) The Client undertakes to ensure that access to the its website. Such notices will have the same effect as a
Authorised email ID through which such request is sent notice served individually to each Client.
is granted only to the Authorised signatory. The Bank
shall not be responsible to ensure the authenticity, 20. GOVERNING LAW
validity, or source of any instructions and shall not a) These terms and condition and / or the operations in the
be liable if instruction / s turned out to be unauthorised, accounts of the Client maintained by Equity Bank, and / or
erroneous, or fraudulent. the use of the services provided throughCorporate & SME
ii) The Client agrees and comprehends the risk and – Cash and Liquidity Management should be governed by
vulnerability involved in the communication process the laws of the Republic of Tanzania and no other
with respect to fax and email and undertakes to extend nation. The Client and Equity Bank Agree to submit to the
full co-operation and support to the Bank for resolving exclusive jurisdiction of the Courts located in Tanzania as
issues and / or disputes if any arising due to any technical regards any claims or matters arising under these
error which could not be anticipated by the Bank inclusive terms and conditions.
of Force Majeure situations. b) Equity Bank, accepts no liability whatsoever, direct or
iii) The Client further agrees that fax and email communication indirect, for non- compliance with the laws of any country
shall be applicable and be deemed to be received only during other than the Republic of Tanzania. The mere fact that
the working hours and working days of the Bank and its the Corporate & SME – Cash and Liquidity Management
Branches and offices. Service can be accessed through internet by a Client in
iv) That, notwithstanding the above the Bank may under a country other than Tanzania shall not be interpreted to
circumstances determined by it in its absolute discretion, imply that the laws of the said country govern these
require from the Client confirmation of any instructions in Terms and / or the operations in the accounts of the Client
such form as it may specify before acting on the same, the and / or the use of Corporate & SME – Cash and
Client confirms to provide and submit such confirmation to Liquidity
the Bank immediately upon receipt of the Bank’s request.
10
It shall be the sole responsibility of Client to verify whether c) any claim by any person that the Website and / or the
the facilities offered through Website / System can be legally System infringes the intellectual property or other rights of
accused and / or utilised in their respective jurisdictions. The any person.
Website / System does not constitute an offer to sell or a solicitation
of an offer to buy any services to any person in any jurisdiction where 23. SEVERABILITY
it is unlawful to make such an offer or solicitation. Any provision of these Terms and Conditions that is prohibited or
unenforceable in any jurisdiction shall, as to such jurisdiction
21. GENERAL be ineffective to the extent of prohibition or unenforceability
The clause headings in this agreement are only for convenience but shall not invalidate the remaining provisions of these Terms
and do not affect the meaning of the relative clause. The Client
and Conditions or affect such provision in any other jurisdiction.
shall not assign this agreement to anybody else. Equity Bank
may sub-contract and employ agents to carry out any of its
24. INTELLECTUAL PROPERTY
obligations under this contract. These terms and conditions
a) Except as otherwise provided, all trademarks, logos, domain
contain Equity Bank’s entire agreement (except as otherwise
names, copyrights, content, information business methods,
expressly provided herein) and supersede and replace any
graphic representations, designs and documentation,
previously made proposals, representations, understandings
audio, video, graphics, icons, images, databases and content
and agreements, express or implied, either oral or in writing
posted on the Website as well as the “look and feel” of
between the Client and Equity Bank, for Corporate & SME – Cash
and Liquidity Management Services. The Client acknowledges the Website and / or the System and the source and object
that it has not relied on any representations made by Equity Bank, code of the Website and / or the System (“Intellectual
or any of its employees or agents and has made its own independent Property”) is the property of Equity Bank in which Equity
assessment of Corporate & SME – Cash and Liquidity Management. Bank has a proprietary and protectable interest.
No third party will have any rights or claims under these terms Neither the posting of the Intellectual Property on the
and conditions. Website and /or the System nor the license permitting
the Client to access and use the Website and / or the
22. COVENANTS & UNDERTAKINGS System constitutes a waiver, transfer, assignment or license
22.1 The Client undertakes not to carry out, or permit to be of the proprietary rights in the Intellectual Property to the
carried out, the following acts in relation to the Website Client or to any third party.
and / or the system; b) The Client shall not be entitled to use the said Intellectual
a) To re-use, reproduce, edit, alter, enhance or tamper with, Property of Equity Bank.
decompile, reverse engineer, disassemble, attempt to c) The Client shall further, at the request of Equity Bank, do
discern the source code of the Website and / or the System all such things as may be reasonably required to assist
or reduce any portion of the Website and / or the System Equity Bank in taking or resisting proceedings in respect
to human-readable form, or modify or interfere in any way of any infringement or claim in relation to the Intellectual
with the same or any part thereof; Property of Equity Bank and in maintaining the validity
b) Make error corrections to or otherwise modify or adapt and enforceability of the Intellectual Property of Equity Bank.
the Website and / or the System to create, or permit to be
created, derivative works from the whole or any part of the
25. DISCLAIMER
Website and / or the System or modify or incorporate them
It is the understanding that the Client shall make use of the
in any other work, publication or website, whether in hard
Corporate & SME – Cash and Liquidity Management facility
copy or electronic format;
inter alia for carrying out valid and legal transactions and shall
c) To restrict or inhibit any other user from using and enjoying
in no way violate the provisions of law in force from time to
the Website and / or the System;
time. The Client shall be responsible for all of any such valuations
d) To access data not intended for the Client’s use or trespass
break into, access, log onto, use or attempt to trespass, including any money laundering both attempted and otherwise.
use any server or account that the Client is not authorised It is the understanding of Equity Bank and the Client that all
to access; the transactions embed out by the Client are valid transactions
e) To access or use the Website and / or the System for an and shall not be disputed. Equity Bank shall use best efforts
unlawful purpose or for any purpose other than what is in providing Corporate & SME – Cash and Liquidity Management
expressly specified in this Agreement; Services to the Client. Equity Bank shall not be liable for any
f) To access the Website and / or the System through an non-compliance of any applicable rules and regulations by the
impersonation; Client in connection with the Corporate & SME – Cash and
g) To do any act which is inconsistent with or exploitative of Liquidity Management Services.
any Intellectual Property or goodwill of Equity Bank; or use Equity Bank makes no express or implied warranty with
of the Website and / or the System through mechanical, respect to the Corporate & SME – Cash and Liquidity
programmatic, robotic, scripted or any other automated Management Services. Equity Bank makes no warranty that:
means. i) the Corporate & SME – Cash and Liquidity Management
22.2 The Client shall promptly inform Equity Bank if the Client Services will meet all the requirements of the Client; or
becomes aware of: ii) the Corporate & SME – Cash and Liquidity Management
a) any unauthorised / prohibited use of the Website and / or Services will be uninterrupted or timely.
the System; The Client shall not hold technical flaw in the Website, Internet
b) any actual, threatened, or suspected infringement of any or the Corporate & SME – Cash and Liquidity Management
Intellectual Property of Equity Bank; and
services provided or other telecommunication service providers
and / or any consequent delay or failure in completion of any
11
request / instruction submitted by the Client. Equity Bank shall 28. MODIFICATION, SUSPENSION OR TERMINATION OF
not be liable to anyone whatsoever by reason of any error of CORPORATE & SME- CASH AND LIQUIDITY MANAGEMENT
judgment or for any act done or step taken or omitted by it in We may discontinue providing Corporate & SME – Cash and
good faith or any mistake of fact or for anything that it may do Liquidity Management Services or any of the products or
or refrain from doing in good faith in connection herewith, services offered via the website at any time at our sole
unless caused by or arising out of its own negligence or discretion and you agree to the same.
misconduct. Notwithstanding anything contained herein, the
Equity Bank may refrain from taking any action which in its 29. CODE OF BANKING PRACTICE
opinion, would or might contravene any law in any relevant We subscribe to the code of banking practice which will apply
jurisdiction, and do all such things in its opinion to comply with to our relationship with our Clients who fall within the ambit
all Applicable Law. of the Code. This is governed by Central Bank of Tanzania (BOT).
You shall indemnify the Bank against any claims by third
parties or loss suffered by third parties arising from your use 30. SUBMITTING A COMPLAINT TO US
of the Corporate & SME – Cash and Liquidity Management If you wish to lodge a complaint, please notify us in writing by
Services provided that such loss is not as a result of negligence lodging a complaint using this e-mail address:
or willful default on part of the Bank. [email protected] In the alternative, you can
Your Account Terms shall also apply in addition to these lodge a formal complaint at the nearest Branch by filling the
conditions. Your Account Terms contain terms and conditions requisite Form. We will respond to your complaint as soon as
which relate to responsibility for transactions on Your possible.
Account and which detail your and our obligations in respect If you do not hear from us within 5 (five) working days from
of unauthorised, incorrect and failed payments. We have the sending your complaint, we request that you contact us at
right not to refund any unauthorised transaction on Your 0768 985 500 / 0768 985 555 to check whether your
Account in the circumstances listed in Your Account Terms complaint has been received.
and these Conditions. Please refer to Your Account Terms.
If you dispute that you have carried out a transaction using any 31. ADDRESS FOR LEGAL NOTICES
of the Services We will investigate and shall expect you to All legal notices relating to products must be delivered as
co-operate with us and the Police in any investigations. provided for in the product agreements. Where such address
You will be liable for all transactions or payments requested is not specified, such notices must be sent to our Registered
from Your Account using any of the Services and / or any charges Address. We may send you legal notices to any of the addresses
or interest incurred on the Account as a result of any of those you have specified on any of your application / registration forms
transactions or payments or payment requests in the following with us or at the address you actually work or live.
cases:
a) any misuse, fraud or abuse of any Service by You; 32. SECURITY
b) You have disclosed Your Security Details to another person; Information that is transmitted over the internet or via other
c) failed to follow any of the safeguards set out in these networks (wireless or otherwise) may be subject to interception.
Conditions, Your Account Terms and the User Guide for While we will take all reasonable precautions to ensure that
Your Account. Internet Banking is secure, we cannot be liable for any loss
or damage you suffer as a result of your negligence.
26. USING CONTENT FROM WEBSITE You should regularly read the security tips which we publish
The content on Online Corporate Banking, including all on the website and take the precautions mentioned therein. If
registered and unregistered trademarks, constitutes our you want to prevent others from reading emails we send you,
intellectual property rights. You may not establish a hyperlink, you must set up your own password protection on your
frame, meta tag or similar reference, whether electronically system at home or work. Please read our Security Policy
or otherwise (“linking”) to this website or any other subsidiary for more information.
pages without our prior written consent, which consent is at
our sole discretion. 33. NO WARRANTIES
You may apply to establish such a link by submitting your No warranties, whether express or implied, are made of any
request to in mail to: [email protected] In the kind in respect of Internet Banking including in respect of the
event that you have not heard from us within 5 (five) working performance, quality, security, content, information, availability,
days, please consider your request as having been rejected. accuracy, safety or reliability of Internet Banking.

27. AVAILABILITY OF CORPORATE & SME - CASH AND 34. GENERAL

LIQUIDITY MANAGEMENT The headings appearing in these Terms are inserted for
We respect your privacy and your personal information. For convenience only and will not be taken into account when
this reason, we have prepared a Privacy Policy (published on interpreting these Terms. Where dates and times need to be
our portal) to let you know how we will treat any personal calculated in terms of these Terms, the International Standard
information that we may have about you. We will take all Time (GMT) plus 3 (three) hours (Nairobi ) will be used
reasonable measures, in accordance with our Privacy Policy,
to protect your personal information and to keep it confidential,
even when you are no longer our Client.
If you call our helpline you permit us to record your calls for
security reasons, Client care and to comply with various laws.

12
 INDEMNITY FORM

We fully understand that by signing this form, We confirm Our application to undertake online banking transactions and that We
indemnify the Bank from all losses arising and incidental thereto that does not arise from the Bank’s negligence.

Definitions
In this indemnity form the reference to:

1. “ We” , “Us” and “Our” shall mean the Customer.

2. “ Service” shall mean Corporate & SME - Cash and Liquidity Management Portal.

3. “The Bank” shall mean Equity Bank (Tanzania) Limited.

1. TRANSACTIONAL LIMIT
a) We authorise the Bank to charge Our account(s) for any transactions made through the use of the service, including the amount
of any recurring payment(s) or transers that We make. We agree that sufficient funds must be available in Our account(s) on
the date We schedule payments or transfers to be made using the Service.

b) We acknowledge receipt of the Corporate & SME - Cash and Liquidity Management Application Form and the terms and
conditions for the service, we have read and understood them and agree to be bound by them.

c) For all transactions, We hereby instruct the Bank to allow Us to transact up to a daily limit of UGX

(in figures)

(in words) or its equivalent in any foreign currency without further approval from the Bank.

2. INDEMNITY

We hereby indemnify the Bank against any claims by Us and / or third parties, any and all losses and damages, including but not
indirect or consequential losses or damages that the Bank may suffer or incur on behalf due to:

a) Non-payment or failure by the Bank to act on Our instructions(s);

b) Allowing a third party access to one of Our user(s) email account / mobile phone that may lead to compromise of passwords;

c) Compromise of our email address, password or TIN which is not due to the Bank’s negligence;

d) Our incorrect instructions or information;

e) Any instruction exceeding the amount available in Our Bank account(s); or

f) Unauthorised instructions executed which are not due to the Bank’s negligence whether given by Ourselves or any person
authorised to act on Our behalf.

3. We confirm that the email addresses and contact details provided by Us are secure, valid and fit for use for password / TIN
dispatch to the respective email / mobile phone number.

Unauthorised instructions executed which are not due to the Bank’s negligence whether given by ourselves or any person
authorised to act on our behalf.

We confirm that the email addresses and contact details provided by us are secure, valid and fit for use for password / PIN
dispatch to the respective email / mobile phone number.

I the undersigned confirm I have read and understood the terms of the Privacy Policy and hereby give express,unequivocal, free,
specific and informed authority to Equity Bank (Tanzania) Limited and its Affiliates to collect,use and process my data as per
the policy provided at equitygroupholdings.com/privacy-policy/

Name ID No. Signature

Name ID No. Signature

Name ID No. Signature

13
OFFICIAL USE - INTERNAL CHECKLIST

APPLICATION FORM

1. All pages should be filled and blank spaces canceled

2. The amount for daily and user limits is clear

3. Branch received stamp, Company Seal for Limited Liabilities and Official Stamp for non-limited liability companies

4. All signatures verified

5. Approval mandate should be clear (signed as per account mandate) in core banking system

6. Mobile numbers and email addresses provided should be valid and autonomous i.e. not shared

7. BGDM / Branch Operations Manager signature and stamp

8. Search flag on Finacle should be “okay”

9. Confirm that the daily limit does not exceed they indemnified amount

INDEMNITY

1. Signature verified

2. Amount in figures and words are clear

3. Branch received stamp

4. Company seal or stamp for non-limited liability entities

5. BGDM / Branch Operations Manager signature and stamp

TERMS AND CONDITIONS

1. Signed on last page as per mandate

ADDITIONAL / SUPPORTING DOCUMENTS

1. Copies of ID for agents / initiator / makers / new signatories.

2. Copies of ID should have the branch CTC stamp (certified true copy of original)

OFFICIAL USE ONLY

Form completed correctly Yes No

Signatures verifIed for all listed accounts Yes No

Authorising Officer Signature

Branch Manager Signature

Form Received and Created By Signature Date

Form Creation Approved By Signature Date

Form Filed By Signature Date

Reviewed By ________________________________________________ Signature ________________________Date_____________________

14