UNIVERSITY OF CALICUT

SCHOOL OF DISTANCE EDUCATION

BBA SEMESTER V
(2019 Admn. Onwards)
CORE COURSE - OPERATIONS MANAGEMENT
QUESTION BANK
1. A _____________ is something which is offered to customers to satisfy their needs or wants.
a) Process b) Price
c) Promotion d) Product
2. All of the following decisions fall within the scope of operations management except for
a) financial analysis b) Design of products and processes
c) location of facilities d) Quality management
3. ___________ may be defined as the ratio between output and input.

a) Production b) Productivity
c) Batch production d) Job production
4. Production is the process by which raw materials and other inputs are converted in to.
a) Finished Product b) Services
c) Satisfaction d) Loyalty
5. ___________ study is concerned with the determination of the amount of time required to
a) Method b) Motion
c) Work d) Time
6. The competitive advantage in the production function can be achieved through _________.
a) A High wastage b) More cost
c) Higher quality d) Lowest quantity
7. Which of the following industries should be located near the vicinity of raw materials?

a) Cycles b) Televisions
c) Sewing machines d) Steel mills
8. If all the processing equipment and machines are arranged according to the sequence of
operations of a product the layout is known as
a) Product layout b) Process layout
c) Fixed position layout d) Combination layout
9. The following type of layout is preferred to manufacture a standard product in large quantity
a) Product layout b) Process layout
c) Fixed position layout d) Combination layout
10. The following type of layout is preferred for low volume production of non-standard
products
a) Product layout b) Process layout
c) Fixed position layout d) Combination layout
11. In ship manufacturing, the type of layout preferred is

a) Product layout b) Process layout

c) Fixed position layout d) Combination layout
12. Which of the following is true for Inventory control?
a) Economic order quantity has minimum total cost
b) Inventory carrying costs increases with quantity per order
c) Ordering cost decreases with lo size
d) All of the above
13. Out of the following trends in production/operations management, which one is sometimes
called as agile manufacturing?
a) Re-engineering b) Supply-Chain Management
c) Lean Production d) Flexibility
14. Out of the following factors that are affecting Capacity Planning, which one is Less
Controllable one?
a) Machine break-downs b) Amount of labour employed
c) Facilities installed d) Shifts of work per day
15. MRP stands for:
a) Material requirement planning b) Material reordering planning
c) Material requisition procedure d) Material recording procedure
16. Routing and Scheduling becomes relatively complicated in
a) Job production b) Batch production
c) Flow production d) Mass production
17. JIT stands for
a) Just in time purchase b) Just in time production
c) Just in time use of materials d) Just in time order the material
18. The first stage in production planning is:
a) Process planning b) Factory planning
c) Operation planning d) Layout planning
19. Scheduling deals with:
a) Number of jobs to be done on a machine
b) Number of machine tools used to do a job
c) Different materials used in the product
d) Fixing up starting and finishing times of each operation in doing a job
20. Fixing Flow lines in production is known as:
a) Scheduling b) Loading
c) Planning d) Routing
21. The example of worker involvement, as a recent trend in production/operations
management is
a) SCM b) Just-in-Time c) Quality circle d) MRP
22. Production planning in the intermediate range of time is termed as
a) Production planning. b) Long range production planning.
c) Scheduling. d) Aggregate planning.
23. Preventive maintenance is useful in reducing
a) Inspection Cost b) Cost of premature replacement
c) Shutdown Cost d) Set-up Cost of machine
24. Which one of the following standards is associated with the "Quality Assurance in
Production and Installation"?
a) ISO 9001 b) ISO 9002
c) ISO 9003 d) ISO 9004
25. _____ refers to the transformation of the state of input in to output.
a) Transportation b) Alteration
c) Inspection d) All of these

26. _______ is the management of all activities directly related to the production of
goods and services
a) Production management b) Finance control
c) Employee development d) all of these
27. All of the following are differences between manufacturing and service operations
except
a) Quality is more easily measured in service operations.
b) Productivity is easier to measure in manufacturing operations
c) Contact with customers is more prevalent with persons working in service
operations.
d) Accumulation or decrease in inventory of finished products is more
applicable to manufacturing operations.
28. Which of the following is an objective of quality control?
a) To produce qualitative items
b) To reduce companies cost through reduction of losses due to defects.
c) To produce optimal quality at reduced price.
d) all of these
29. ________ is that aspect of operation management function, which is concerned with
the acquisition, control, and use of materials needed and flow of goods and services
connected with the production process.
a) Materials management b) Division of labour
c) Mass production d) Craft production

30. _______ can be defined as the measurements that detect the onset of a degradation
mechanism, thereby allowing causal stressors to be eliminated or controlled prior to
any significant deterioration in the component physical state
a) Break down maintenance b) Predictive maintenance
c) Past maintenance d) None of these

31. In the case of............................... type of maintenance, no actions or efforts are

taken to maintain the equipment as the designer originally intended to ensure design
life is reached.
a) Break down maintenance b) Preventive maintenance
c) (a) and (b) d) None of these

32. _________ involves systematically recording, analysing and synthesizing the times
required to perform a motion.
a) Method study b) Motion study
c) Time study d) all of these

33. ______ refers to the manufacturing of large volume of a single or a very few
varieties of products with a standard set of processes
a) Continuous production b) Intermittent production
c) Project production d) None of these

34. _______ is the process of predicting and defining the long-term and the short-term
capacity needs of an organisation and determining how those needs will be satisfied.
a) Capacity planning b) Capacity control
c) Staff fixation d) Instrumentalisation
35. ______ is a measure the actual level of output for a process or activity over a period
of time.
a) Actual capacity b) Design capacity
c) Maximum capacity d) None of these
36. Production facilities are arranged as per the sequence of production operations from
the first operations to the finished product. This method is called ______.
a) Process production b) Job production
c) Both of these d) None of these
37. In the case of…………………. the products are produced as per the specifications
of the customers within prefixed time and cost.
a) Mass production b) Job production
c) Both of these d) None of these

38. __________ is the system in which items are processed in lots and a new lot is
undertaken for production only when the production on all items of a lot is complete.
a) Job production b) Batch production
c) Mass production d) None of these
39. ________ is the capacity that specifies a theoretical upper limit above the usual rate
of routine operations.
a) Maximum capacity b) Effective capacity
c) Actual capacity d) None of these

40. _________ is the highest reasonable output rate which can be achieved with the
current product specifications, product mix, work force, plant and equipment.
a) Publicity b) Capacity
c) (a) and (b) d) None of these

41. In _________, machines and other supporting services are located according to the
processing sequence of the product.
a) Project lay out b) Product lay out
c) Combination lay out d) None of these
42. The lay out in which production operation is performed in a fixed position is called
_____.
a) Project lay out b) Product lay out
c) (a) and(b) d) None of these
43. _____________ decision is the systematic process of determining a geographic site
for a firm’s operations.
a) Plant location b) Plant layout
c) Product lay out d) None of these
44. The layout in which all the equipment’s performing similar tasks are grouped
together is called _______.
a) product lay out b) Process lay out
c) Combination lay out d) None of these

45. __________ is the configuration of departments, work centres and equipment in the
conversion process.
a) Plant lay out b) Plant location
c) (a) and (b) d) None of these
46. Which of the following affect the choice of plant location decision?
a) Proximity to markets b) Supply of materials
c) (a) and (b) d) none of these

47. ________ is used to monitor characteristics that can be measured and have a
continuum of values such as height, weight, volume etc.
a) Control chart of attributes b) Control chart for variables
c) (a) and (b) d) None of these

48. _________ is used to monitor characteristics that have discrete values and can be
counted
a) Control chart of attributes b) Control chart for variables
c) (a) and (b) d) None of these
49. Which of the following is not a control chart for variables?
a) X Chart b) R Chart
c) P Chart d) None of these
50. Which of the following is not a control chart for attributes?
a) P chart b) C chart
c) X chart d) None of these
51. ISO 9000 is a _____________.
a) International standard b) National standard
c) Local standard d) None of these
52. In management literature TQM stands for
a) Total quality management b) Total quantity management
c) Total quantity maintenance d) None of these

53. ________ is a group of workers from the same area who usually meet to discuss
their problems, investigate, recommend solutions and to corrective actions.
a) Quality problems b) Quality circle
c) Quantity value d) None of these
54. Which of the following is not an objective of quality circle?
a) To improve quality b) To improve productivity
c) Trading on equity d) None of these
55. Which of the following is not a principles’ of TQM?
a) Customer focus b) Continuous improvement
c) Team approach d) Black marketing
56. ________ is the systematic recording and critical examination of existing and the
proposed way of doing work as a means of developing effective methods.
a) Method study b) Time study
c) Time booking d) None of these

57. _____ is a process used to determine the maintenance requirements of any physical
asset in its operating context?
a) Reliability Centered Maintenance b) Preventive cost
c) Unavoidable cost d) None of these
58. ________ is the application or techniques designed to establish the time for a
qualified worker to carry out a specified job at a defined level or performance.
a) Work measurement b) Work delay
c) Work atmosphere d) None of these
59. Safety stock is related to
a) Inventory control b) Quality control
c) Employee control d) Strategic control
60. __________ is the process of testing the feasibility of master production schedules
in terms of capacity.
a) Rough-cut capacity planning b) Manpower planning
c) Financial planning d) All of these
61. Fixed position layout is also called as _________ of layout.
a) Project type b) Product type
c) (a) and (b) d) None of these

62. _______ is the arrangement of a facility so that equipment used to make similar
parts or families of parts is grouped together.
a) Cellular layout b) Product layout
c) (a) and (b) d) None of these
63. Which one of the following is not a part of production planning and control?
a) Follow-up b) Financial leverage
c) Routing d) Scheduling
64. Which one of the following is an objective of maintenance management?
a) To reduce breakdown of machineries
b) To keep the machines and other facilities in a good condition
c) To keep the plant in good working condition
d) All of these

65. ______ refers to the development of the concept or idea of a product in terms of
specifications which are required for transforming the idea in to product.
a) Product design b) Product development
c) (a) and (b) d) None of these

66. _______ refers to the process of creating new products or modifying the existing
ones within a predetermined time frame and cost price.
a) Product design b) Product development
c) Market development d) None of these
67. Which of the following technique is employed for measuring work
a) Time study b) Work sampling
c) Predetermined motion time studies d) All of these
68. Which of the following factors affect capacity planning?
a) Type of product b) Type of process
c) Skill level of workers d) All of these
69. Which of the following is material handling equipment?
a) Hand truck b) Pulley blocks
c) Conveyors d) All of these
70. _______ is the quantity that should be carried by the company so that production
is not affected before the next deliver arrives.
a) Minimum stock level b) Maximum stock level
c) Re order level d) All of these
71. Which of the following factor affects the choice of the plant location selection
decision?
a) Capital requirement b) Government policy
c) Climate conditions d) All of these
72. Locating the plant nearer to the market is preferred if:
a) The products are subject to spoilage.
b) After sales services are promptly required very often.
c) (a) and (b)
d) None of these
73. Which of the following is the objective of plant layout
a) Streamline the flow of materials through the plant.
b) Facilitate the manufacturing process.
c) Minimise materials handling cost.
d) All of these
74. Which of the following is not a quality of good plant layout?
a) To reduce material handling cost
b) To provide enough production facility
c) To reduce labour efficiency
d) To provide ease of supervision
75. Which of the following is not an objective of good plant layout?
a) To improve productivity b) To provide safety to employees
c) To increase the number of accidents d) To provide easy supervision
76. Which of the following is not an objective of MRP?
a) Reduction in inventory cost
b) Meeting delivery schedule
c) Improve the performance of production
d) To decrease production efficiency
77. Which of the following is not an Objective of material handling?
a) To reduce material handling cost
b) To increase production life cycle
c) Better control of the flow of material
d) To ensure safety in the movement of goods
78. Which of the following is not a Rule for material handling?
a) Make handling distances as short as possible
b) Use right method and proper material handling
c) Promote wasteful material handling methods
d) Use mechanical equipment’s wherever it is useful
79. Which of the following is not a technique of work measurement
a) Time study
b) Amalgamation
c) Work sampling
d) Predetermined motion and time study
80. The advantage of locating a plant in urban (city) side is __________.
a) availability of land.
b) disposal of waste is easy.
c) cost of operation is low.
d) large markets for finished products.
81. _____________ refers to the arrangement of machinery, equipment and other industrial
facilities.
a) plant lining. b) plant location.
c) facility location. d) plant layout.
82. The objective of good layout is to _____.
a) reduce production.
b) reduce wastages.
c) reduce productivity.
d) reduce labour.
83. __________ type of layout is also called as functional layout.
a) process. b) product.
c) line. d) matrix.
84. Grouping together of like machines in one department is in _______ layout.
a) product. b) process c) group d) parallel
85. Product layout is also called as ________ layout.
a) line b) cellular
c) process d) functional
86. In _________ type of layout machineries are arranged according to the sequence of
operations.
a) process b) group c) matrix d) line
87. ______________ type of layout are suitable for non repetitive or standard types of
production.
a) process. b) product c) group. d) matrix.
88. ________ type of layout is a combination of functional layout and line layout.
a) cellular b) group
c) product d) process
89. In ________ layout machines are grouped in to cells and the cells function somewhat like
a product layout in larger shop or process layout.
a) functional. b) fixed.
c) matrix. d) cellular.
90. Current trends in operations management include all of the following
except______________.
a) just-in-time performance. b) rapid product development.
c) mass customization. d) mass production.
91. Building construction and maintenance, maintaining service facilities such as
water, gas, steam, compressed air, heating and ventilating, air conditioning, painting,
plumbing and carpentry work includes _______________ type of maintenance.
a) electric maintenance. b) civil maintenance.

c) corrective maintenance. d) preventive maintenance.

92. VED analysis of inventory management stands for_________

a) vital-essential-desirable b) valuable-easy-difficult
c) very-essentially-desired d) valuable-effective-difficult to obtain
93. _____________ is one of the functions of materials management.
a) selling finished goods. b) collection of bad debts.
c) receiving and warehousing. d) managing cash flows.
94. ______________ material handling device is used to move the material of different sizes
and weights.
a) industrial trucks. b) trolley.
c) crawlers. d) cranes.
95. The material handling device which moves materials between two fixed points
is_____________.
a) conveyors. b) cranes.
c) hoists. d) trucks.
96. _________ records graphically or diagrammatically, in sequence the movements connected
with a process.
a) process chart. b) route chart.
c) flow chart. d) handling chart.
97. Which of the following aggregate planning strategies is likely to have the least impact on
quality?
a) varying production rates through overtime or idle time
b) subcontracting
c) changing inventory level
d) using part-time workers
98. The aggregate planning strategies of (1) varying inventory level or (2) back ordering during
periods of high demand have which of the following disadvantages in common?
a) It is difficult to exactly match supply with demand.
b) holding costs
c) Customers may go elsewhere.
d) Quality of output may suffer
99. Which of the following is NOT a demand option of aggregate planning?
a) Counter seasonal product and service mixing
b) back ordering during high-demand periods
c) using part-time workers
d) influencing demand
100. Aggregate planning is concerned with determining
a) the production level, sales level, and capacity for each period.
b) the demand level, inventory level, and capacity for each period.
c) the production level, inventory level, and capacity for each period.
d) the production level, staffing level, and capacity for each period.
101. The first step in preparing an MPS is:
a) Develop a preliminary MRP
b) Check the preliminary MRP against available capacity
c) Resolve differences between the preliminary MPS and the capacity available
d) Develop a rough-cut capacity plan
102. MPS stands for
a) Master production schedule
b) Master planning schedule
c) Master Pre – Schedule
d) Master Post – schedule
103. What is the key to MRP?
a) Quantity of requirements for components are based upon the structure of the Bill of
Material.
b) Production of requirements for components are based upon the structure of the Bill
of Material.
c) Time-phasing of requirements for components are based upon the structure of the
Bill of Material.
d) Capacity of requirements for components are based upon the structure of the Bill of
Material.
104. A master production schedule specifies
a) the financial resources required for production
b) what component is to be made, and when
c) what product is to be made, and when
d) the labour hours required for production
105. A master production schedule contains information about
a) quantities and required delivery dates of all sub-assemblies
b) quantities and required delivery dates of final products
c) inventory on hand for each sub-assembly
d) inventory on hand for each final product
Answers
1 d 22 d 43 a 64 d 85 a
2 a 23 c 44 b 65 a 86 d
3 b 24 b 45 a 66 b 87 a
4 a 25 b 46 c 67 d 88 b
5 d 26 a 47 b 68 d 89 b
6 c 27 a 48 b 69 d 90 d
7 d 28 d 49 c 70 a 91 b
8 a 29 a 50 c 71 d 92 a
9 a 30 b 51 a 72 c 93 c
10 b 31 a 52 a 73 d 94 d
11 c 32 c 53 b 74 c 95 a
12 d 33 a 54 c 75 c 96 a
13 d 34 a 55 d 76 d 97 c
14 a 35 a 56 a 77 b 98 c
15 a 36 a 57 a 78 c 99 c
16 b 37 b 58 a 79 b 100 c
17 b 38 b 59 a 80 d 101 a
18 b 39 a 60 a 81 d 102 a
19 d 40 b 61 a 82 b 103 c
20 d 41 b 62 a 83 a 104 c
21 c 42 a 63 b 84 b 105 b

Prepared by:
Dr. Sudheesh S
Assistant Professor on Contract
SDE, University of Calicut

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