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Transcript

Uploaded by

tassoslex
Copyright
© © All Rights Reserved
Available Formats
Download as TXT, PDF, TXT or read online on Scribd
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Virtual Assistant (2024/08/24 09:57:49): Hello, I'm DVLA's virtual assistant.

I can
help with frequently asked questions.

If you're here during opening hours and I'm unable to help, one of our advisors can
step in.

To restart our conversation at any point, type 'Restart'.

Virtual Assistant (2024/08/24 09:57:50): In a few short words, please outline the
nature of your enquiry.

You (2024/08/24 09:58:13): Sold car

Virtual Assistant (2024/08/24 09:58:13): Here's what I've found relating to


selling/transferring a vehicle. Please click one of the following options:

You (2024/08/24 09:58:20): Sold vehicle to a dealer

Virtual Assistant (2024/08/24 09:58:21): The quickest way to notify DVLA that you
have sold or transferred your vehicle is to do this online using the most recent
V5C Registration Certificate (logbook) here:

Virtual Assistant (2024/08/24 09:58:21): https://gov.uk/sold-bought-vehicle

Virtual Assistant (2024/08/24 09:58:21): The service is available between 7am-7pm.

You'll receive confirmation and any refund applicable automatically.

If you have a Direct Debit in place, this will be cancelled.

Please note: If you have a private registration number on your vehicle, you should
apply to retain this first.

Virtual Assistant (2024/08/24 09:58:21): Has this answered your enquiry? Please
click one of the following options:

You (2024/08/24 09:58:35): I don't have the V5C Registration Certificate (logbook)

Virtual Assistant (2024/08/24 09:58:36): If you don't have the relevant section
from the most recent V5C Registration Certificate (logbook), in order to notify us
of a sale/transfer, you will need to write to:

DVLA
Swansea
SA99 1BD

We can't accept this notification online via webchat or email.

Virtual Assistant (2024/08/24 09:58:36): You'll need to include the following:

- Your full name and address details


- Vehicle registration number
- Make & model of the vehicle
- Date of sale/transfer
- Name and address of the buyer/scrap dealer/motor trader/insurance company (if
available)

If you have a Direct Debit in place, this will be cancelled.


Please note: If you have a private registration number on your vehicle, you should
apply to retain this first.

Virtual Assistant (2024/08/24 09:58:36): Applications are taking up to 4 weeks to


be processed.

In some cases, this can take longer if we need to make further checks or if your
application needs to be passed to another department.

Virtual Assistant (2024/08/24 09:58:36): Has this answered your enquiry? Please
click one of the following options:

You (2024/08/24 09:59:02): Yes, thank you

Virtual Assistant (2024/08/24 09:59:03): Thanks for chatting and enjoy the rest of
your day. Goodbye.

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