Scenario
Scenario
Waterfront Cinema is located on a busy leisure park and has eight projection screens. The Cinema’s
workforce is made up of a manager, two team leaders and 20 other workers. Many of the workers are
young people who work on a temporary contract during evenings and weekends.
Waterfront Cinema was previously independently owned and run. However, it has just been purchased
by Future Cinema Corporation (FCC) - a large nationwide cinema chain. Their corporate headquarters
• A group health and safety director who is responsible for developing the cinema chain’s health
• three regional health and safety managers (RHSMs) who are each responsible for ensuring the
health and safety strategy is rolled out across all cinemas and managing a team of 5 health and
safety advisers;
• 15 health and safety advisers who travel around the country checking on health and safety
arrangements in all FCC’s cinemas. You are one of FCC’s health and safety advisers.
Everyone in the department has a combination of at least three years’ experience of working in health
FCC are also very proud of their certification against the ISO 45001:2015 health and safety
management standard. They have also helped the management at other local cinemas to gain
Your RHSM has asked you to go to Waterfront Cinema to carry out a thorough initial health and safety
audit that will take you approximately five days to complete. The Cinema manager has been told to
expect you.
Audit visit
You arrive at the Cinema at 11.00 as they are opening for the day. As you walk through the glass
entrance doors you notice that the doors are dirty, the entrance hall has waste bins that are overflowing,
and there are tickets from the previous week littering the floor. A worker behind the ticket purchase
counter is speaking very loudly on their mobile phone. You walk up to the counter and try to speak to
the worker. They ignore you and continue their conversation. You try to get their attention. The
worker sighs and says that they need to end the call because an annoying customer is waiting. The
worker switches their attention to you and rudely says “What do you want?”. You introduce yourself
and ask to be shown to the Cinema manager’s office. The worker points you in the direction of the
You knock on the manager’s door and hear someone say, “Go away! I’ve told you I’m not interested
in your problems and I’ve more important things to do!”. You open the door, enter the office, and see
the manager lounging behind their desk, smoking a cigarette, and watching a movie on their laptop.
They hastily extinguish the cigarette, shut the lid of the laptop, and stand up so that they can greet you.
You outline your objectives for your visit, say that you want to start immediately, and ask for a suitable
space to work in. You are told that there is no spare office space so you will have to use a table in the
You give the manager a list of health and safety documents that you will need to review. The manager
leaves the office muttering to themselves, with occasional audible words like ‘burden’ and
‘bureaucracy’. In the meantime, you go to the break room and find a quiet corner away from where
The manager comes to see you an hour later and drops a single, thick, file of documents onto the table
you are working at. They found the file on a shelf in their office (having forgotten that it was there).
The manager tells you that this is all the health and safety information that they have and asks you to
kindly not disturb them again today as they are very busy. You ask where the health and safety policy
is displayed and the manager indicates that it is in the folder. You inform the manager that, at some
stage, you will need to interview them, as well as a few of the other workers. The manager replies that
they doubt that they will have time for this and then leaves the room.
You start to look through the file and note that the contents page shows that the health and safety
policy is dated January 2018 and that the only risk assessment was carried out in January 2020. You
notice the front page of the risk assessment has a different cinema name and address. You carry on
An accident
It is 16:00 on the third day of your audit. From your desk in the break room, you hear screaming coming
from the entrance hall. You go through to the entrance hall and see a small group of people standing
in a circle around something on the floor. Some of them are simply staring at the floor in silence and
some are screaming and crying. You push through the circle to find a young worker lying unconscious
on the floor. An old wooden stepladder is lying beside them. There is a banner (advertising the next
film to be shown at the Cinema) hanging down from the ceiling. You take charge of the situation and
ask for the bystanders to stand back and give you some room. You seek the assistance of the Cinema
manager or a team leader, but you are told that both the manager and team leader on duty walked out
None of the Cinema workers have been trained to carry out first aid. However, you are a certified firstaider, so
you ask one of the nearby workers to bring you a first-aid box. While you wait, you examine
the injured young worker and note that they are breathing and have an abrasion on their right arm.
You also call the emergency services. A worker appears with a first-aid box a few minutes later. You
open it but there are just two plasters and a bandage inside. You ask if there are any other first-aid
supplies, but the worker tells you that this box is all there is.
The injured worker is made as comfortable as possible, and they regain consciousness a few minutes
later. You try to keep them calm by reassuring them that an ambulance is on the way. You ask another
worker to clear the entrance hall and to close the Cinema. Members of the public are directed to exit
the building using the fire exits in each auditorium. The ambulance arrives and the paramedics provide
treatment, before taking the injured worker to the hospital. You find out later that the injured worker
had suffered concussion, a broken leg and other minor injuries such as abrasions and bruising.
You try to telephone the Cinema manager, but they do not answer. After multiple attempts you decide
to leave a voicemail message. You then speak to the workers, who are in a state of shock, allowing
them to go home if they want to. However, before they leave, you ask them to write down anything
they can remember about the accident because it will help you investigate it.
The witness
You start talking to one of the workers who directly witnessed the accident. They express their surprise
that anyone will be investigating the accident. They add that the Cinema manager never usually wants
to know when accidents happen and thinks that investigating them is a waste of time.
This witness outlines to you how the accident happened:
Shortly before the accident, they recall the team leader telling the young worker to get the stepladder
and hang the banner from the ceiling. The young worker initially told the team leader that they were
already busy doing a job for the Cinema manager. However, the team leader told the young worker
The young worker had also said that they did not want to use the stepladder. They reminded the team
leader that, two months earlier, another worker had broken their arm falling from the stepladder, while
they had been trying to replace a light bulb. After the accident, everyone knew that the stepladder did
not open fully and wobbled if anyone climbed on to it. Rather than spend money to replace or repair
the stepladder, the team leader made workers use a wedge under one of the feet of the stepladder to
The young worker had also told the team leader that they were afraid of heights. The team leader had
laughed and told them to stop complaining and to get on with the task. The young worker then asked
the team leader if there would be someone to help them to keep the ladder steady, but were told that
everyone else was too busy to help. The team leader threatened to report the young worker to the
Cinema manager if they did not get on with the job immediately. After this comment, the young worker
anxiously assured the team leader that they would get the job done quickly and efficiently. This seemed
You ask the witness why the threat of being reported to the manager would have made the young
worker change their mind about using the stepladder. The witness tells you that the Cinema manager
has a reputation for dismissing workers from their jobs for the most trivial things.
The witness goes on to say that they saw the stepladder wobble as the young worker was stretching
to attach the loops on the banner to the hooks in the ceiling. At the same time, a child bumped into
the stepladder while running towards an accompanying adult. This caused the stepladder to topple
over as the wooden wedge under the foot of the stepladder was dislodged.
As the witness starts to walk away you ask them one final question about the health and safety
training that they have received. They just say “None” and walk away.
Solutions Task 1 to Task 7
Task 1: Emergency response
Question 1
Answer According to the scenario
2. Poor housekeeping arrangements were observed at the waterfront cinema which depicted from dirty
glass entrance doors, overflowing waste bins of entrance hall and last week tickets were scattering to floor area
premises.
3. Lack of resources provision highlighted at the waterfront cinema which evident from fact that no
suitable work-space provided to do work for health & safety advisor and even stepladder was not
changed/replaced.
4. An emphasis given to the work rather than health & safety execution which depicting from the
response of cinema manager as he asked health & safety advisor not to disturb him further as he is engaged in
his work and even not willing to give interview.
5. Waterfront cinema health & safety policy was not displayed and only present in the folder, which is
indicator of negative health & safety culture.
6. Waterfront cinema poor management system/procedures observed as health & safety policy was
outdated (January 2018) and risk assessment was carried out in January 2020.
7. Risk assessment document which was using in the waterfront cinema was made for another cinema
and thus, not showing real hazards, which is showing negative health & safety culture.
8. In waterfront cinema, no one was available to take charge of the situation when accident taking place
with the worker while doing job of hanging the banner advertisement.
9. Unavailability of trained first-aider in waterfront cinema to carry the first-aid to the injured/affected
worker, is negative indicator of health & safety.
10. Inadequate things first-aid box available in the waterfront cinema, which was only having bandages &
plasters and other mandatory things were missing such as ‘disposable gloves & safety pins etc.’
11. Observing lack of commitment from the top management towards execution of health & safety as both
cinema manager & team-leader walked out after occurrence of accident with the worker and even cinema
manager not answering upon call of health & safety advisor.
12. Cinema manager never wants to find-out reason of accident at waterfront cinema and considering
investigation of the accident to be waste of time only, which is negative indicator of health & safety.
13. Workload was observed as young worker was already engaged in his work, but he was forced by
team-leader to do hanging job of banner with the ceilings.
14. Peer-group pressure being observed in waterfront cinema because young worker was not willing to
make use of unstable poor condition stepladder but he was enforced by the team-leader to do job on immediate
basis and even ignored young worker of phobia about working at height.
15. Team-leader threatens the young worker to complete the work of advertisement banner hanging as
soon as possible, otherwise he will report to the cinema manager, which is indicator of poor health & safety
culture.
16. Cinema manager is not taking any interest in the problems of working employees of waterfront
cinema and he was heard that cinema manager was scolding the worker when advisor was entered to the office
premises.
17. Young worker workplace was not barricaded which highlighted from fact that child was child was
bumped into stepladder during his running there, which leads to topple-over of the step-ladder ultimately.
18. Safe system of work was not ensured during the work execution of young worker who was hanging
the banner advertisement, which highlighted from the use of unstable poor work condition stepladder usage.
19. Health & Safety was receiving lower priority than work as cinema manager was considering health &
safety audit to be a burden only, as he was observed in muttering words related to it e.g. bureaucracy &
burden.
20. Observed lack of leadership in waterfront cinema location which highlighted from fact that cinema
manager was not know that where health & safety documents being present and taking almost one-hour of time
frame to find these documents for the health & safety advisor.
21. Safety measures related to healthy meal were not taken as dirty dishes were seen to be pile-up in the
break room premises of waterfront cinema.
22. Cinema manager was not willing to give interview to the health & safety advisor and giving excuse of
busy schedule, which highlighting poor health & safety culture.
23. It is considered as negative indicator of health & safety that cinema manager of waterfront cinema was
having repute of dismissing the working employees over trivial things such as complaints about health &
safety associated issues of the workplace.
24. Complaints/requests of the young worker was not addressed by the team-leader like fear of working at
height and force to do work, which is indicator of negative health & safety culture.
25. No assistance provided to the young worker as he was asking about it, thus, he has do work alone in
making use of stepladder, which highlighting poor health & safety culture.
26. Active monitoring system was not ensured during the working of young worker as he was performing
duty as lone-worker in making use of ladder.
1. Waterfront cinema workers were not provided with health & safety training session is
considered as evidence for failure.
3. No verbal communication given to the young workers of the waterfront cinema from the
side of team-leaders & cinema managers about risks of the daily-basis on-going activities & also
including high-risk activities associated hazards in cinema.
4. By considering the poor response of the employees of waterfront cinema right after
accident with the young worker, no toolbox-talks session given to the workers about health &
safety awareness.
5. Written form health & safety policy of waterfront cinema was not given to the working
employees as health & safety policy was only available/present in the folder section.
6. Likewise, risk assessment document was not given to the working employees and risk
assessment document was only present in the folder section.
7. Work related safety procedures written manuals were not given to the working employees
which evident from fact that young worker was doing his job without barricading the area and
also making use of unsafe stepladder to do banner hanging job.
8. Specific work description document was not provided to the workers of waterfront
cinema which highlighted from fact that young worker was not showing willingness to do
working at height job.
10. There was no displaying of the caution signs in the vicinity banner hanging work by
young worker.
11. Health & Safety Policy as well Risk Assessment document of waterfront cinema was not
being displayed on notice-board of cinema organization in brief manner for awareness of
workers.
12. There were seeing no displaying of the posters of health & safety in waterfront cinema
e.g. no display of the posters about emergency procedure for awareness purpose, which evidence
from the response of workers when accident take place with the young worker.
13. Reporting system about incidents of the waterfront cinema were not communicated to the
workers.
14. Needs of housekeeping in the waterfront cinema was not communicating to the workers
which depicting from presence of dirty doors, overflowing waste-bin and tickets spreading to
floor.
15. First-aid provision related arrangements were not communicated to workers, which
highlighting just after accident through use of communication medium.
1. Future Cinema Corporation (FCC) corporate headquarter was containing central health
& safety department which consisting of three regional health & safety managers, head & safety
director’s group & fifteen health & safety advisors, all are performing their role related to health
& safety there.
2. Group of health & safety directors of Future Cinema Corporation (FCC) responsible to
develop cinemas chain health & safety strategy. Moreover, this strategy of health & safety
cinemas chain effectiveness indicating from the presence of ISO 45001:2015 management
system certificate.
3. Regional health & safety managers of Future Cinema Corporation (FCC) are responsible
for implementing health & safety strategy in effective manner and also ask the health & safety
advisor to do audit of considering waterfront cinema, all these steps evident commitment level of
regional health & safety managers.
4. Regional health & safety managers of Future Cinema Corporation (FCC) are showing
their commitment by managing health & safety advisors team in successful manner.
5. Health & Safety Advisors of Future Cinema Corporation (FCC) shown commitment of
them by travelling in the country to verify presence of all required health & safety arrangements
in cinemas of FCC’s chain.
6. All the working representatives in Future Cinema Corporation (FCC) were possessing at-
least three years of working experience, which indicating competency of them in terms of
experience.
8. Health & safety commitment is shown as Future Cinema Corporation (FCC) was holding
health & safety management system certification ISO 45001:2015.
10. Future Cinema Corporation (FCC) management has sent health & safety advisor in
considering waterfront cinemas in order to perform initial audit there, which is highlighting
commitment of corporation.
11. Designated health & safety advisor in Future Cinema Corporation (FCC) was fulfilling
his duties with dedication & professionally when visited waterfront cinema for audit, and even
he was not welcomed during audit task, shows his commitment level.
12. Health & Safety advisor was trained/certified to handle the situations of emergencies, and
he was sent in waterfront cinema to find-out flaws through conducting audit there, so that safe
system of work would be ensured there by addressing these risks/hazards.
13. As accident occur with the young worker during banner hanging work, designated health
& safety advisor follow all mandatory steps to ensure effective investigation such as taking
interviews of witnesses & taking written statements of witnessed workers.
14. Health & Safety Advisor was seeing the documents of waterfront cinema to evaluate
these and finding out that both policy & risk assessment document was outdated. Thus,
improvement be made by revising these documents.
12. General health & safety training should be provided to the workers
of waterfront cinemas which enables them to create awareness about
safety measures implementation.
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Question 6 (b)
1. Likelihood:
Reason:
Considering step-ladder was wobbling, not fully open in most of the cases, working area was not barricaded in
proper way due to which child pump to ladder & wooden wedge was not sufficient to make ladder stable.
2. Severity:
Reasons:
In worst case scenario, falling from height while doing banner hanging activity by affected injured young
worker may even fatal i.e. may leads to permanent-disability or may be fatality in worst cases.
Risk Level:
Result:
Risk level found as ‘9’ in making use of ladder for banner hanging work, which making it ‘unacceptable’ &
‘high-risk work’.
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Question 7 (b)
As per given matrix, risk-level between 1-3 rating would be acceptable, so will be proving it with calculation
by defining severity & likelihood during use of mobile scaffolding:
• Likelihood:
Rating likelihood as ‘1’ i.e. ‘Very-Unlikely’.
Reason: Considering mobile-scaffolding as stable-platform to do banner hang work, easy mobility during wok
possible, guard-railings will be protecting from falling hazard and young worker easily access the assigned
place without stretching.
• Severity:
Rating Severity as ‘3’ i.e. ‘Major-Injury’.
Reason: Catastrophic nature injuries (including permanent disability or fatality) may happen when fall from
mobile-scaffolding when doing banner hanging work to ceilings.
Result:
Risk-level is providing indication that ‘Medium Risk’ will relatively control the risk during application of
banner hanging work with help of mobile-scaffolding. Additionally, by making use of ‘safety harness’ during
work, severity will get reduced. So, ‘Low Risk’ will be obtained ultimately. Hence, ‘acceptable’.