Scribd Logo
Upload

Welcome to Scribd!

  • 2 views

    Introduction Case1

    Uploaded by

    My Trà

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd

    Introduction Case1

    Uploaded by

    My Trà
    2 views2 pages

    Original Title

    Introduction.Case1

    Copyright

    © © All Rights Reserved

    Available Formats

    DOCX, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    2 views2 pages

    Introduction Case1

    Uploaded by

    My Trà

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 2

    HRM – Case Study

    JACK NELSON’S PROBLEM


    As a new member of the board of directors for a local bank, Jack
    Nelson was being introduced to all the employees in the home
    office.
    When he was introduced to Ruth Johnson, he was curious about her
    work and asked her what the machine she was using did. Johnson
    replied that she really did not know what the machine was called or
    what it did. She explained that she had only been working there for
    2 months. However, she did know precisely how to operate the
    machine.
    According to her supervisor, she was an excellent employee. At one
    of the branch offices, the supervisor in charge spoke to Nelson
    confidentially, telling him that “something was wrong,” but she
    didn’t know what. For one thing, she explained, employee turnover
    was too high, and no sooner had one employee been put on the job
    than another one resigned. With customers to see and loans to be
    made, she continued, she had little time to work with the new
    employees as they came and went.
    All branch supervisors hired their own employees without
    communication with the home office or other branches. When an
    opening developed, the supervisor tried to find a suitable employee
    to replace the worker who had quit.
    After touring the 22 branches and finding similar problems in many
    of them, Nelson wondered what the home office should do or what
    action he should take. The banking firm generally was regarded as
    being a well-run institution that had grown from 27 to 191
    employees during the past 8 years. The more he thought about the
    matter, the more puzzled Nelson became. He couldn’t quite put his
    finger on the problem, and he didn’t know whether to report his
    findings to the president.
    Questions
    1- What do you think is causing some of the problems in the bank’s
    home office and branches?
    2. Do you think setting up an HR unit in the main office would help?
    3. What specific functions should an HR unit carry out? What HR
    functions would then be carried out by supervisors and other line
    managers? What role should the Internet play in the new HR
    organization?
    Lecturer: Thai Thu Thuy - HUST
    HRM – Case Study

    Source: From Supervision in Action: The Art of Managing Others, 4th


    edition, Pearson Education, Inc., Upper Saddle River, New Jersey.

    Lecturer: Thai Thu Thuy - HUST

    You might also like