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10-Communication Skills - Imp

10-Communication skills IT 402 cbsc

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27 views10 pages

10-Communication Skills - Imp

10-Communication skills IT 402 cbsc

Uploaded by

riyaroyrules
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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What are the advantages and

disadvantages of verbal
communication?

Answer- Advantage of verbal


Communication are -

Advantages of Verbal communication

•Time Saving -We can express our


thoughts easily and quickly and it is

an easier form of communication.


•Quick Feedback -We can get a
quick response from the listener.

Disadvantages of verbal communication

•Cultural Difference -The cultural


main disadvantage
difference is the
of verbal communication

• Language barriers -Difficult to


share thoughts or ideas in different

languages.
Why are communication skills

important in our daily lives?

Answer Communication skills


essential for effective interaction with

others. They help in expressing thoughts,


ideas,and feelings,and in understanding

the perspectives of others. Good


communication fosters better

relationships,reduces misunderstandings,
and is crucial for success in various

aspects of life.

What are the learningobjectives of


communication?

Answer -Learning objectives of Effective


communication are:

• Sending, receivingand
understanding the message or
information

Development of Interposal Skills


• Toexpress effectively with

maximum efficiency
What are the key components of
effective communication?

Answer- Effective communication


involves clear expression, active listening,

non-verbal cues, and feedback. It requires

the ability to convey messages clearly and


to understand and interpret the messages
of others accurately.
What is 7C's effective
communication?

Answer -There are 7 C's effective

communication which are applicable for


both written as well as oral
communication. These are as follows -

• Clear -Always say clearly, what you


want t0 say.
•Concise -Always use simple
language and say only what is

required.
•Concrete -Always use proper
words and phrases in the
sentences.

• Correct -Always use correct


spelling and grammar in the
sentences.
• Coherent -Your word should be

relatedtothe main topicand your


word should make sense.

Complete -Your message should


be complete and have all the
needed information.

• Courteous -Be honest, respectful


and friendly with others.
Ways to overcome Barriers to
Effective Communication

There are many ways to overcome


barriers to effective communication, some
of them are listed below.

1. Use simple language

2. Donot form assumptions on


culture, religion or geography

3. Try to communicate in person as


much as possible
4.Use visuals
5. Take help of a translator to

overcome differences in language


6. Be respectful of other's opinions.
What is public speaking?

Answer - Speakingface -to -face to a

live audience or in front of a large group is

known as public speaking, you can use the


3Ps method to get over your fears, and
become a confident speaker.
The 3Ps method is -
a. Prepare
b. Practice

c. Perform
Examples of Visual Communication
No parking zone No entry

Danger warning Radiation/biohazard


warning
OANGER

Under CCTV surveillance No mobile phone

ATION
Importance of Feedback

1.It validates effective listening


2. It motivates.
3. It boosts learning

4. It improves performance
Types of Feedback

Type of
Examples
Feedback

1. Inoticed you finished

the work perfectly. Great


job!
Positive
2. Ireally appreciate you
Feedback
taking that call. Can you
please also share the
details?

1. You keep forgetting to


smile at the hotel guests
Negative when you talk to them.
Feedback 2. Youtake really long to
reply to e-mails! Are you
always so busy?

It is also a feedback in
No
itself which indicates
Feedback
disagreement of ideas.
What is Feedback in

Communication Cycle?

Feedback is an important part of the


communication cycle. A sender sends
information and the receiver provides
feedback on the received message.
Feedback can be positive or negative. A
good feedback is always

1.Specific
2. Helpful
3. Kind

Sender Communicate

Feedback Receiver

Communication cycle

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