SoD v2
SoD v2
Sales POS
Credit CO
Credit Supervisor CO
RMT COM
Collection C/R
Insurance COM
Remarketing C/R
Accounting ACC
Accounting Supervisor ACC
Pricing POS
WholeSale WHS
WholeSale
Guest (ReadSupervisor
Only) WHS
(No Update) IT
CFG
(No Update)
CFGTST IT
(No Update) IT
Database IT
Batch IT
Inside Sales Agent is part of Contact Management Process, Point of Sale (POS), Contract
Management.
Inside Sales Agent creates dealer/supplier profiles, quotes, proposals, and vehicle orders
(e.g., customer information, vehicle information, pricing information). Inside Sales Agent
acti-vates and updates dealer/supplier profiles, configures products (e.g., vehicles) and
creates campaigns as well as registers purchase invoices (e.g., check pay-out status,
creates vehicle order).
Pricing Agent is allowed to do activities which are related to the lookup tables for pricing
in-formation. A Pricing Agent updates and changes pricing related lookup tables for
pricing in-formation (e.g., interests).
Web Support creates, updates, and reads Call Center Ticket / activities and assigns it to a
workgroup (department).
PO (Local) / 1st line is a Help Desk Agent and is the first point of contact for customers
who need help with technical questions. PO (Local) / 1st line classifies customer requests
and if a problem can solved directly, forwards request to next level, creates tickets and
has a look into miles and will give the roles for miles.
Credit Authorization Level is part of the Credit Analyst and indicates the respective
authorization level based on the credit analyst's experience. With more experience, the
credit analyst rises in the levels. The amount of each level is defined by the markets.
Credit Authorization Level is part of the Credit Analyst and indicates the respective
authorization level based on the credit analyst's experience. With more experience, the
credit analyst rises in the levels. The amount of each level is defined by the markets.
Credit Authorization Level is part of the Credit Analyst and indicates the respective
authorization level based on the credit analyst's experience. With more experience, the
credit analyst rises in the levels. The amount of each level is defined by the markets.
Credit Authorization Level is part of the Credit Analyst and indicates the respective
authorization level based on the credit analyst's experience. With more experience, the
credit analyst rises in the levels. The amount of each level is defined by the markets.
Credit Authorization Level is part of the Credit Analyst and indicates the respective
authorization level based on the credit analyst's experience. With more experience, the
credit analyst rises in the levels. The amount of each level is defined by the markets.
Credit Authorization Level is part of the Credit Analyst and indicates the respective
authorization level based on the credit analyst's experience. With more experience, the
credit analyst rises in the levels. The amount of each level is defined by the markets.
Credit Authorization Level is part of the Credit Analyst and indicates the respective
authorization level based on the credit analyst's experience. With more experience, the
credit analyst rises in the levels. The amount of each level is defined by the markets.
Go-Live Target Picture *Role is used in different processes, but one Topic Owner is
Vera Vera + NN (AP/AR accounting)
sses, but one Topic Owner is respsonsible for a role
POS COM C/R
Sales Sales supervisor
CO ACC WHS
X X X X X X X
X X X X X X X
X X X X X X X
X X X X X X X
X X X X X X X
X X X
X X X
X X X
X X X X X X X
X X X X X X X
X X X X X
X X X X X
X X X X X
X X X X X
X X X X X
X X X X X
X X X X X
User group
Incident Payment
Order & Delivery Incident Payment
RMT RMT supervisor Management Processing
Supervisor Management Processing
Supervisor supervisor
X X X X X
X X X X X
X X X X X
X X X X X
X X X X X
X X X X X
X X X X X
X X X X X
X X X X X X X
X X X X X X X
X X X X X
X X X X X X X
X X X X X
X X X X X X X
X X X X X X X
X X X X X X X
X X X X X X X
X X X X X X X
X X X X X
X X X X X
X X X X X
X X X X X
X X X X X X X
X X X X X
X X X X X
X X X X X
X X X X X X X
X X X X X
X X X X X
X X X X X
X X X X X
X X X X
X X X X
X X X X
X X X X
X X X X
ACC - ACC - ACC -
Asset L1 - Asset L1 - Auto
Create Read posting
and asset template
update L1 -
asset Create
group and
update
User function auto
posting
template
100152 100154 100149 100135 100172 100193 100155 100150 100138 100139
x x
x x
x x x x x x x
x x
ACC - ACC - ACC - ACC - ACC - ACC - ACC - ACC - ACC - ACC -
Fiscal Fiscal General Journal Outgoing Payment Payment Payment Price item VAT
calendar calendar ledger L1 code L1 - Invoice document document document mapping setting L1
L2 - Close L2 - - Browse Create Line L1 - L1 - Read L2 - Post L1 - - Create
and Generate general and Grouping Create payment payment Update and
reopen fiscal ledger update Definition and document document price item update
fiscal periods journal L1 - update mapping VAT
period code Create payment setting
and document
update
outgoing
invoice
line
grouping
definition
100140 100137 100171 100136 400008 100143 100142 100141 100148 100147
x
x
x x x
x x x
x
x
x x x x x x
x
x
x
x x
CM - CM - CM - CM - CM - CM - CM - CM - CM - CM -
Contract Contract Contract Contract Contract Contract Contract Contract Contract Contract
L1 - Read L1 - L2 - L2 - L2 - L2 - L2 - Read L2 - L2 - L2 -
contract Update Cancel Create Driver Perform tariff Recalcula Register Revert
contract contract buffer or change contract relations tion vehicle buffer or
distance (contract modificati before take in distance
settlement version) on contract settlement
start
100071 100114 100070 100111 100189 100072 400017 100100 100133 100110
x x x x x x x
x
x
x
x
x
x
x
x
x
CM - CM - CM - CM - CM - CM - CM - CM - CM - CM -
Contract Contract Fleet Fleet Fleet Fleet Fleet Fleet Fleet Fleet
L2 - L2 - vehicle L1 vehicle L1 vehicle L2 vehicle L2 vehicle L2 vehicle L2 vehicle L2 vehicle L2
Update Update - Create - Read - Create - Deliver - Distance - Read bid - Register - Sell
delivery tariff and fleet and vehicle registratio vehicle vehicle to
details relations update vehicle update n take in bidder
fleet bid
vehicle
100120 400018 100090 100089 100165 100075 100132 100164 100134 100168
x x
x x x x x
x
x
x
x
x
GEN - GEN - GEN - GEN - ICM - ICM - ICM - ICM - PI - PI -
Deposit - Deposit - Ticket L1 Ticket L1 Incident Incident Incident Incident Purchase Purchase
Create Read - Create - Read L1 - L1 - Read L2 - L2 - Read invoice L1 invoice L1
Update Deposit and tickets/act Create incident Create fine - Create - Read
Deposit update ivities and and purchase purchase
tickets/act update update invoice invoice
ivities incident fine
400050 400051 400025 400026 100115 100116 100117 100118 100067 100131
x x
x
x
x
x
x
x
x
PI - PI - PI - PI - PI - PP - PP - PP - PP - QM -
Purchase Purchase Purchase Purchase Purchase Lookup Lookup Lookup Lookup Customer
invoice L1 invoice L2 invoice L2 invoice L2 invoice L2 table L1 - table L1 - table L1 - table L1 - Quotation
- Update - Allocate - Approve - Direct - Manually Update Update Update Update Template
purchase purchase purchase post approve applicatio pricing short term vehicle L1 -
invoice invoice invoice invoice purchase n lookup rental data Create
invoice managem tables pricing lookup and
ent lookup lookup tables update
tables tables CQT
100096 100094 100093 100097 100130 100081 100083 100178 100082 100058
x x x x
x x x x
x
x
x
x
x x x x
QM - QM - QM - QM - QM - QM - QM - QM - QM - QM -
Customer Customer Generic Generic Generic Quote L1 Quote L1 Quote L2 Quote L2 Quote L2
Quotation Quotation Quotation Quotation Quotation - Create - Read - Create - Create - Follow
Template Template Template Template Template and quote bulk contract up quote
L1 - L1 - Read L1 - L1 - L1 - Read update quotation from
Create CQT Create Create GQT quote quote
and and and
update update update
CQT GQT GQT
including including
rules rules
100190 100059 400047 400046 400048 100062 100061 100060 100073 100077
x x
x x
x x
x x x x
x x x x
x x
x x
x x x x
x x x x
x x x x
x x
QM - QM - QM - QM - QM - RM - RM - RM - RM - RM -
Quote L2 Quote L2 Quote L2 Quote L2 Quote L2 Broker L1 Contact Contact Contact Contact
- Read - Set - Update - Update - Update - Create L1 - L1 - L1 - Read L1 - Read
tariff quote to fiscal interest tariff and Create Create contact driver
relations manually value on rate relations update and and
validated lease broker update update
service contact driver
400019 100119 100181 400036 400020 100188 100045 100043 100044 100042
x x x x
x x x x
x x x x
x x x x
x x x
x x x
x x x
x x x
RM - RM - RM - RM - RM - RM - RM - RM - RM - RM -
Contact Contact Contact Contact Customer Customer Customer Customer Customer Customer
L2 - L2 - L2 - L2 - Set L1 - L1 - L1 - Read L1 - L2 - L2 - Allow
Activate Create Generate official Create Create customer Update Activate access to
user and customer registratio and and customer customer web
account update from n number update update
user contact customer non-fleet
account customer
100128 100192 100068 100041 100053 100052 100048 100050 100051 100047
x x x x
x x x x
x x x x
x x
x x
x x
x x
x x x x
x x x x
x x x x
x x x x
x x x x
x x x x
x x x x
x x x x
x x x x
x x x x
x x x x
x x x x
x x x x
x x x x
x x x x
x x x x
x x x x
x x x x
RM - RM - RM - RM - RM - RM - RM - RM - RM - RM -
Customer Customer Customer Customer Customer Customer Customer Customer Customer Customer
L2 - L2 - L2 - L2 - Read L2 - Read L2 - Read L2 - Read L2 - Read L2 - Read L2 - Set
Create Create Manage complianc credit credit external goods tariff credit limit
and and appointm e result score score score and relations status
update update ents calculatio informatio services overruled
credit goods n detail n tariff
score and result
services
tariff
100057 400011 400024 400031 100056 400045 400035 400010 100063 400006
x x x x
x x x x
x x x x
x x x x
RM - RM - RM - RM - RM - RM - RM - RM - RM - RM -
Customer Customer Customer Customer Customer Customer Customer Customer Customer Customer/
L2 - Set L2 - L2 - L2 - L2 - L2 - L2 - L2 - L2 - Supplier
credit Update Update Update Update Update Update Update Update L2 -
score Collection complianc customer customer external payment prospect tariff Change
status s data e result status suppleme score term flag relations bank
overruled (blacklist ntary info informatio informatio account
& financial n n status
issues)
100088 400004 400030 100049 100046 400034 400023 100080 100064 400005
x x x x x x x x x x
x x x x x x x x x x
x x x x x x x x x x
x x x x x x x x x x
x
RM - RM - RM - Data RM - RM - RM - RM - RM - RM - RM -
Customer/ Customer/ Protection Enterprise Enterprise Supplier Supplier Supplier Supplier Supplier
Supplier Supplier Officer L1 - L1 - Read L1 - L1 - Read L1 - L2 - L2 - Read
L2 - L2 - Link Create leasing Create supplier Update Activate tariff
Create tariff and company and supplier supplier relations
and tables update update
update leasing supplier
bank company
account
details
x
x
x
x
x
x
x
x
x
x x
x x
x x
x x
x
x
x
x
x x x
x x x
x
x
x
x
x
x
x
x
RM - RMT - RMT - RMT - RMT - SI - Billing SI - Billing SI - Billing SI - Billing SI - Sales
Supplier Transport Transport Work Work item L1 - item L1 - item L2 - item L2 - invoice L1
L2 - order L1 - order L1 - order L1 - order L1 - Create Read Cancel Validate - Create
Update Create Read Create Read and billing billing billing and
tariff and transport and work update items items items update
relations update order update order billing sales
transport work items invoice
order order
400016 100074 100167 100095 100186 100109 100108 100106 100107 100102
x x x x
x
x
x
x x
x
x
x
x
x
x
SI - Sales SI - Sales SI - Sales SI - Sales SI - Sales SI - Sales Wo
STRist- STR - STR - STR -
invoice L1 invoice L1 invoice L2 invoice L2 invoice L2 POST SI
invoice L2 Contract Contract Contract Contract
- Read - Update - Allocate - Approve - Create - Dispute L1 - Read L1 - Read L1 - L1 -
sales bank sales sales credit sales internal short term Update Update
invoice details on invoice invoice note for invoice contract contract internal short term
sales sales contract contract
invoice invoice
100105 100144 100104 100103 100112 100113 100162 100158 100161 100160
x x x x x
x x x x
x x x x
x
x x
x x
x
x
STR - STR - STR - TPSC - TPSC - TPSC - TPSC - TPSC - TPSC - TPSC -
Vehicle Vehicle Vehicle Third Third Third Third Third Third Third
reservatio reservatio reservatio party party party party party party party
n L1 - n L1 - n L2 - service service service service service service service
Create Read Assign compone compone compone compone compone compone compone
and vehicle vehicle to nt L1 - nt L1 - nt L1 - nt L1 - nt L1 - nt L1 - nt L1 -
update reservatio reservatio bulk bulk bulk bulk bulk Create Create
vehicle n n activate renew replace terminate update and and
reservatio service service service service dates for update update
n compone compone compone compone service assistanc fuel tpsc
nt nt nt nt compone e tpsc
nt
100069 100159 100163 100126 100127 100124 100125 100123 400021 100092
x
x
x
x x
x x x x x x x
x x x x x x x
TPSC - TPSC - TPSC - TPSC - VDM - VDM - VDM - VDM - VDM - VDM -
Third Third Third Third Check Check Vehicle Vehicle Vehicle Vehicle
party party party party type L1 - ype L1 - Catalog Catalog Catalog part L1 -
service service service service Create Read L1 - L1 - Read L2 - Link Create
compone compone compone compone and check Create vehicle tariff and
nt L1 - nt L1 - nt L2 - nt L2 - update type and data tables update
Create Create renew replace check update goods
and and service service type vehicle and
update update compone compone data services
insurance RMT tpsc nt nt tariff
tpsc
100091 400022 100122 100121 100185 100184 100036 100035 400012 400014
x x
x x
x x
x x
x x
x x
x x
x x
x x
x x
x x
x
x
x x
VDM - VDM - VDM - VOD - VOD - VS - Fleet VS - Workgrou Workgrou Workgrou
Vehicle Vehicle Vehicle Vehicle Vehicle vehicle L2 Sales p- p- p-
part L1 - part L1 - part L1 - order L1 - order L1 - - Assign channel Accountin Accounts Collection
Create Read Read Create Read sales L1 - g payable s
and goods vehicle and vehicle channel Create
update and part update order and
vehicle services vehicle update
part tariff order sales
channel
100183 400013 100182 100065 100066 100187 100166 100156 100015 100177
x
x
Workgrou Workgrou Workgrou Workgrou Workgrou Workgrou Workgrou Workgrou Workgrou Workgrou
p- p- p- p - Credit p - Credit p - Credit p - Credit p - Credit p - Credit p - Credit
Complian Contract Contract Authorizat Authorizat Authorizat Authorizat Authorizat Authorizat
ce / DPO managem startup ion Level I ion Level ion Level ion Level ion Level ion Level
ent - Junior II - Junior III - IV - V - Credit VI - CRM
Level 1 Level 2 Confirmed Senior Head
400027 100011 100085 100009 400042 400041 400040 400039 400038 400043
Workgrou Workgrou Workgrou Workgrou Workgrou Workgrou Workgrou Workgrou Workgrou Workgrou
p - Credit p - p - Fines p - Fuel p - p- p- p- p - RMT p - Sales
Authorizat Finance managem Incident Manager Remarketi Reporting
ion Level ent ng
VII -
Credit
Comity
400037 100020 100145 100016 100018 100146 100129 400028 100014 100008
Workgrou Workgrou Workgrou Workgrou Workgrou ZZZ - ZZZ - ZZZ - ZZZ - ZZZ -
p - Short p - p- p- p- Admin Batch L1 - Batch L1 - Batch L1 - Batch L1 -
term Vehicle Vehicle Vehicle Wholesal Browse Create Create Execute
data delivery order e job and and bulk
managem monitorin update update processor
ent g batch plan bulk
processor