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    Servtech CV

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    hugette.gakwaya

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    © All Rights Reserved
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    Servtech CV

    Uploaded by

    hugette.gakwaya
    14 views2 pages

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    Servtech Cv

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    Copyright:

    © All Rights Reserved
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    14 views2 pages

    Servtech CV

    Uploaded by

    hugette.gakwaya

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 2

    HUGUETTE GAKWAYA

    (+250) 785935667 • [email protected]

    ABOUT ME EDUCATION
    A recent graduate in Finance with excellent 2017 - 2021 • University of Kigali •
    communication, relationship-building, analytical, Bachelor’s degree in Finance
    problem-solving skills, and
    adaptable nature. Seeking a role in Finance to 2014 – 2016 • Glory Secondary
    pursue my passion for strategic financial planning, School • Advanced level certificate in
    analysis, documentation, forecasting financial Human Sciences
    trends, and reporting.

    EXPERIENCE

    CUSTOMER SUPPORT AND ASSISTANT,Discover


    09/2021 - Present
    Responsibilities:
    • Preparing and analyzing financial reports and documents to assist management with
    planning and decision-making.
    • Book-keeping, and ensuring availability of accurate financial information.
    • Complete administrative work while observing different aspects of accounting
    portfolio management, and financial reporting.
    • Managing and organizing documents and meetings.
    • Collaborate with cross-functional teams to ensure customer needs are met.
    • Build and maintain relationships with customers to ensure satisfaction and repeat
    business.
    .Answering customer inquiries;responding to customers requestions whether they
    come through phone calls,chat or social media platform.
    •Handling customer complaints in a professional and empathetic by listening
    carefully their concerns and offering them solutoons or alternative and ensuring
    them that they are value.

    Assistant, Standing With You Ltd

    06/2017 - 05/2020 Responsibilities:


    • Ensure efficient communication within the workplace
    communication channels.
    • Managing and updating files and documents.
    • Liaising with different departments and employees.
    • Organizing meetings and appointments
    • Preparing reports.
    •Maintaining customer record,keep accurate records of
    customer interactions including inquiries,complaints,and
    resolutions.

    Computer skills: Ms. Word, Ms. Excel, Ms. Powerpoint, Researching, Documentation
    Adept at learning new concepts, tools, and technologies
    SKILLS
    Strong communication skills, allowing me to work in teams, eloquently convey
    ideas, and liaise with clients.
    Problem-solving skills, and perseverance
    LANGUAGES

    English: Proficient
    French: Proficient
    Kinyarwanda: Native proficiency

    REFEREES
    Ngunga Marguerite
    Standing with you Ltd
    Phone: (+250) 788852485
    Position: chief executive officer

    Umutoni Gaelle
    CMU Africa
    Phone: (+250) 783875344

    Uwamahoro Solange
    Airtel
    Phone: (+250) 731000205
    Position: Accounts manager

    I GAKWAYA Huguette certify that all information stated in this resume is true and complete
    to the best of my knowledge.

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