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    Hiba Samir

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    bluesamaziz28

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    © All Rights Reserved
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    Hiba Samir

    Uploaded by

    bluesamaziz28
    4 views2 pages

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    4 views2 pages

    Hiba Samir

    Uploaded by

    bluesamaziz28

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 2

    HIBA SAMIR

    Calgary, AB T3C 2A6 | E-mail: [email protected]| 437-329-8009

    SUMMARY QUALIFICATION:

    Customer Service Representative with experience in telephone customer service, including sales, tech sup-
    port, and customer care. Demonstrates strong skills in time management, cooperation, and emotional intelli-
    gence, with a proven track record of achieving high customer satisfaction ratings. Aiming to leverage these
    abilities to effectively contribute to a managerial role, fostering teamwork and creativity.

    SKILLS:
     Teamwork and cooperation.
     Time management.
     Performance Monitoring.
     Creativity.
     Flexible
     Work under pressure.
     Hard worker.
     Emotional intelligence.

    LAGUAGES: Arabic, Bahasa, English, Tigrinya.

    WORK EXPERIENCE:
    Customer Service Representative
    Food bank Calgary, AB. Canada MAR 2024 – AUG 2024
     Handle calls daily, with duties including signing up new customers, retrieving customer
    data, presenting relevant product information, and cancelling services.
     Trained two new employees in how to use web-DAD, entering customer data and organizing
    customer interaction logs.
     Received an average 85% customer satisfaction rating to date, 15% higher than the
    company average.
     Monitored and recorded top customer grievances with details about frequency and seriousness using
    an excel sheet.
     Developed effective strategies to market consumer’s goods and services.
    OTHER WORK EXPERIENCE:
    Teacher Leader
    Aldiaa Center, Indonesia Jakarta FEB 2022– FEB 2023
     Developed and implemented a teacher leadership program to promote professional growth of faculty
    members.
     Facilitated collaboration among teachers, administrators, and other stakeholders in the school district.
     Coordinated with central office personnel to ensure successful implementation of curriculum
    initiatives.
     Provided mentorship and guidance to new teachers on classroom management techniques,
    instructional strategies and assessment practices.
    EDUCATION:
    High School Diploma
    86th School, Saudi Arabia. April 2019

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