Lab#2-1-Mastering Online Communication - Theoretical Part

Lab#2: Mastering online communication – Theoretical Part
OBJECTIVES
− Understand online tool capabilities

− Choose platforms for specific needs
− Combine tools for optimal workflow
I. Course Revision Quiz: Test Your Knowledge
1. Which of the following is NOT an advantage of online communication?

A. Speed and Efficiency
B. Worldwide Accessibility
C. Safety and Privacy
D. Limited Record Keeping
2. Instant Messaging is characterized by:
A. Formal communication and document sharing.
B. Real-time, text-based communication between users.
C. Sharing information and discussions in community-based boards.
D. Enabling voice communication and multimedia sessions over the internet.
3. Which type of online communication is best suited for formal communication and document
sharing?
A. Instant Messaging
B. Social Media
C. Email
D. Blogs and Forums
4. Video Conferencing is primarily used for:
A. Sharing quick updates and engaging in personal chats.
B. Building relationships and sharing various types of content.
C. Real-time meetings and remote collaboration.
D. Sharing information and engaging in expert discussions.
5. Which communication type offers the highest level of record keeping?
B. Social Media
C. Video Conferencing
D. Email and Blogs & Forums
6. Which tip for effective online communication emphasizes understanding the message before
replying?
A. Clarity and Conciseness
B. Politeness and Tone
C. Active Listening
D. Use Proper Formatting
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7. Empathy and Patience in online communication involves:

A. Using polite language and a respectful tone.
B. Being patient with misunderstandings and seeking clarification.
C. Keeping sensitive information secure using encrypted platforms.
D. Organizing text with paragraphs, bullet points, and headers.
8. What is recommended when discussing confidential matters online?
A. Using casual language for a relaxed atmosphere.
B. Avoiding direct questions to prevent misunderstandings.
C. Replying quickly to demonstrate attentiveness.
D. Using encrypted or secure platforms for safety.
9. What does online communication refer to?
A. Using postal services to deliver physical letters and packages.
B. Exchanging messages and files between individuals or devices using the internet.
C. Attending in-person meetings and conferences for discussions.
D. Utilizing traditional telephone lines for voice conversations.
10. Which of the following is NOT considered a type of online communication as per the sources?
A. Email
B. Instant Messaging
C. Telegrams
D. Blogs and Forums
11. Which online communication type is most suitable for marketing, networking, and sharing
ideas?
A. Video Conferencing
B. Social Media
C. VoIP Services
D. Email
12. Which online communication method is generally asynchronous?
B. Video Conferencing
C. VoIP Services
D. Email and Blogs & Forums
13. What is a key characteristic of VoIP Services in online communication?
A. Facilitating real-time meetings and remote collaboration through video and audio.
B. Publishing articles and engaging in community-based discussions on online platforms.
C. Enabling voice communication and multimedia sessions over the internet.
D. Sharing real-time, text-based messages between users over a network.
14. What is an important consideration for Politeness and Tone in online communication?
A. Being mindful of how your words may be interpreted and maintaining a respectful tone.
B. Using complex vocabulary and technical jargon to showcase expertise.
C. Expressing strong opinions without considering alternative viewpoints.
D. Ignoring messages that you find irrelevant or uninteresting.

15. Why is Clarity and Conciseness important for effective online communication?
A. To confuse the recipient and test their comprehension skills.
B. To impress the recipient with lengthy and elaborate explanations.
C. To ensure the message is easily understood and avoid ambiguity.
D. To discourage further interaction and limit unnecessary communication.
16. Which of the following online communication types allows for both real-time and delayed
messaging?
A. Email
B. Instant Messaging and Social Media
C. Video Conferencing
D. Blogs and Forums
17. What is a disadvantage of using Social Media for communication?
A. Generally low security and privacy, with data often tracked for ads.
B. Limited record-keeping, with some posts being deleted over time.
C. High cost, with paid promotions required for wider reach.
D. Lack of multimedia support, restricting content to text only.
18. Which type of online communication is best suited for international communication and remote
team collaboration?
A. Email
B. Social Media
C. Video Conferencing and VoIP Services
D. Blogs and Forums
19. Why is "Use Proper Formatting" an important tip for effective online communication?
A. It allows users to express their creativity through unique font styles and colors.
B. It helps to bypass security measures and share sensitive information discreetly.
C. It ensures all messages are delivered quickly, regardless of file size or internet speed.
D. It enhances readability and comprehension by organizing text with paragraphs, bullet
points, or headers.
20. What is the primary function of Blogs and Forums in online communication?
A. Providing real-time customer support and handling quick inquiries.
B. Conducting virtual meetings and presentations for remote teams.
C. Sharing long-form text content, images, and engaging in community-based discussions.
D. Sending formal business communications and official documents.
21. What is a key difference between "Blogs" and "Forums" as online communication platforms?
A. Blogs are primarily used for real-time conversations, while forums focus on sharing long-
form articles.
B. Blogs offer higher security and privacy, while forums have generally low privacy settings.
C. Blogs are individual-focused platforms for publishing articles, while forums are
community-based for discussions.
D. Blogs are typically asynchronous, while forums allow for both real-time and delayed
messaging.

Mastering the choose of the suitable online communication tool
1. You are working on a group project that requires formal communication with your
professor and submitting reports with attached documents. You need to track these
communications and ensure proper documentation.
• Tool(s):
• Argument(s):
2. You are organizing a remote team meeting to discuss the next steps in a project. Team
members need to share presentations, and some won't be able to attend live, so they'll need
access to the discussion later.
• Tool(s):
• Argument(s):
3. You need to make regular international calls to clients, and cost is a concern. Additionally,
you want a service that allows you to forward calls and manage voicemails efficiently.
• Tool(s):
• Argument(s):
4. Your team is working on a tight deadline for a software project. You need a tool that allows
quick, real-time updates and instant feedback to coordinate tasks efficiently during the day.
• Tool(s):
• Argument(s):
5. You want to build a professional network in the tech industry and share your portfolio, but
you also want to keep your personal life private and maintain a professional presence
online.
• Tool(s):
• Argument(s):
6. You are part of an online learning community where users exchange knowledge, ask
questions, and share experiences about programming languages. You want a platform
where people can interact and post long-form discussions.
• Tool(s):
• Argument(s):
7. A software development company is managing a remote team to deliver a project for a

client located in a different country. The project involves regular updates, file sharing, and
collaborative work, with multiple deadlines and milestones. Effective communication is
crucial to ensure the team stays on track and the client is kept informed.
• Tool(s):
• Argument(s):

8. A health and fitness brand wants to build a strong online presence to promote its products,
provide valuable health advice, and foster a community of loyal customers who can
exchange experiences and advice. The company aims to engage with its audience, answer
questions, and provide a platform where people can share tips and success stories.
• Tool(s):
• Argument(s):
9. An e-commerce platform offers 24/7 customer support to handle inquiries about orders,
shipping, returns, and technical issues. Customers have diverse preferences for how they
like to communicate, and the support team needs to resolve issues as quickly as possible
while providing a personalized experience.
• Tool(s):
• Argument(s):

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Lab#2: Mastering online communication – Theoretical Part

− Understand online tool capabilities

I. Course Revision Quiz: Test Your Knowledge

1. Which of the following is NOT an advantage of online communication?

©ESI-2024/1CP/DOGITAL ETHICS/ SOUMIA BENKRID 1

7. Empathy and Patience in online communication involves:

©ESI-2024/1CP/DOGITAL ETHICS/ SOUMIA BENKRID 2

©ESI-2024/1CP/DOGITAL ETHICS/ SOUMIA BENKRID 3

Mastering the choose of the suitable online communication tool

7. A software development company is managing a remote team to deliver a project for a

©ESI-2024/1CP/DOGITAL ETHICS/ SOUMIA BENKRID 4

©ESI-2024/1CP/DOGITAL ETHICS/ SOUMIA BENKRID 5

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