Section No.

Revision No. 2
Date Effective: July 11, 2015
Classification: OD Document: Process Flow No. of Pages: 12
Title​​
:​ ​
Leadership Development Program (LDP)​
- a project of the Learning Academy

Revision History

Version Date of Change Date of Release Drafted by Reason for change

1.0 15-Jan-15 TBD Murpheus Galariana Unfinished
2.0 25-Jun-15 TBD William Hubahib for implementation

I. Project Background
II. Program Objectives
III. The LDP Model
IV. Procedural Guidelines
V. Leadership Path
VI. OD Tools
VII. Appendices

I. PROJECT BACKGROUND

At Taking You Forward we believe that one major way to achieving excellence across divisions
is to develop employees with high potential to lead others in the organization. As these
employees move within the chain of succession, a development program becomes a
necessary strategy to make employees feel more connected to the business, and can transfer
good ideas from one section of the company to the whole organization; hence, the TYF LDP.

Taking You Forward Inc.’s Leadership Development Program or LDP is a dynamic,

experience-based program combining divisional assignments, foundational coursework, and
leadership training. It is an in-house project of the OD Learning Academy designed for those
who have recently transitioned into the broader responsibilities of a leadership role, and for
those who anticipate such a transition. Participants represent a wide range of campaigns
serviced by the company and those who take on leadership roles across departments.

Who can enroll? The Program accommodates any TYF employees/staff who are
endorsed by direct supervisors/managers. These endorsed employees must however be
taking on any role in the company requiring skills that make up effective leadership and
management.

II. PROGRAM OBJECTIVES

Through a series of modules on distinct topics, participants learn the personal, interpersonal,
and functional skills and preparations needed to accelerate their personal development and
abilities to make a positive difference in their organizations. Each module/course is created to
provide participants with unique skills required for specific levels of self and team
management. Specifically, the modules of the program aims to:

A. To provide the training and development support for TYF employees through
continuing education and professional training programs

Prepared by: Reviewed by: Approved by:

WILLIAM A. HUBAHIB SHERYL SMALLEY BRADLEY P. NORMAN

Training and Organizational Dev’t Officer Senior Manager for Training & QA Chief Executive Officer
 Section No.
Revision No. 2
Date Effective: July 11, 2015
Classification: OD Document: Process Flow No. of Pages: 12
Title​​
:​ ​
Leadership Development Program (LDP)​
- a project of the Learning Academy

B. To develop TYF’s employees who exhibit potential for leadership and personal growth
thereby sustaining the company’s need for skilled, efficient and motivated leaders;
C. To monitor and coach OD participants relative to the Program’s
D. To participate in the implementation, monitoring and evaluation of internal policies
and processes of the different work groups in TYF.

III. THE LDP MODEL

The entire program is implemented three-folds: ​Introductory Course​,​

Preparatory Course and ​
Core
Course​
. Each Course consists of modules designed to achieve the Course goal as follows:

TYF LDP PROCESS MODEL

Level General Content Goal
ENDORSEMENT
INTRODUCTORY fundamental concepts on organizational structure, calibrate with company's working
culture and climate environment
PREPARATORY fundamental concepts on self-image, develop a sense of self and relate it to
personality-to-career fit, leadership and personal current role with the company; create a
development plan personal development plan
CORE functional leadership and management skills develop skills that are functional
relative to the role handled in the
company
CERTIFICATION

After completion of the modules for all three Course Levels, each participant will undergo
Certification.

IV. PROCEDURAL GUIDELINES

Below are the specific process flows/tasks for each Stake holder of the Program. This part of
the document outlines the specific tasks to be performed by each involved in the
implementation of the Program.

A. ENDORSEMENT - WORK GROUPS

1. Any Work Group (HR, Marketing, Finance, Ops, etc) within the organization
may recommend any staff to LDP.
2. Justifies that the recommended staff is performing a role in the company that
requires leadership and management skills.
3. Commits that the staff be allowed to attend learning sessions set by the
Learning Academy for the LDP.
4. Commits to provide the Learning Academy necessary document relevant to
the staff endorsed (i.e. BSC, coaching log, PDP, ect.)
5. Endorsement should be done through email sent to the OD Officer/ Manager
with the following details: ​ name, role, tenure, reason for endorsement,
attachments (if applicable). Endorsement should be submitted at least 5
business days before the start of LDP.
6. All endorsements will be collated by OD and final list is submitted to the Work
Groups. OD reserves the right to allocate seats for the endorsed staff
according to class size, room availability and urgency of the need for training.

Prepared by: Reviewed by: Approved by:

WILLIAM A. HUBAHIB SHERYL SMALLEY BRADLEY P. NORMAN

Training and Organizational Dev’t Officer Senior Manager for Training & QA Chief Executive Officer
 Section No.
Revision No. 2
Date Effective: July 11, 2015
Classification: OD Document: Process Flow No. of Pages: 12
Title​​
:​ ​
Leadership Development Program (LDP)​
- a project of the Learning Academy

7. To be fair, Work Groups should entertain any employee who may be

interested to join LDP so long as this employee submits a letter of intent to the
Manager. Finale endorsement should still come from the Manager.
B. LDP COURSE LEVELs – The Learning Academy (OD)
1. Conducts the Training and Organizational Needs Assessments to determine
the specific Modules to cover
2. Coordinates with TYF’s different Work Groups to gather data necessary to
design the Program i.e. BSCs, Quality Reports, Attrition report, HR surveys, etc.
3. Designs the Program Content, Implementation Process and Data Monitoring
4. Conducts regular monitoring and evaluation of each Program component to
make sure of the fidelity of the Program implementation
5. Accepts and screens endorsements from the Work Groups and confirms list
before the start of the LDP. Sends the confirmed list to the different
Managers.
6. Sends the tentative LDP schedule to the Managers for reference. All schedule
changes shall also be communicated to the Managers.
7. Sets a coaching cycle with OD participants within and after the Program
duration
8. All files relative to the LDP shall be kept by the Academy who shall then
furnish a copy to anyone interested upon valid request.

C. PROGRAM CERTIFICATION – OD and Work Group Partnership

The Certification process involves the following:

1. Triad (with OD, Asst. Manager or Manager) observation using an Observation
Form
2. Hitting at least 90% of the Course Exams (Preparatory and Core Courses)
3. Submission of RIASEC Test results, updated resume, Personal Dev’t Plan (PDP),
Coaching logs
4. Project management reports (whenever applicable)

Prepared by: Reviewed by: Approved by:

WILLIAM A. HUBAHIB SHERYL SMALLEY BRADLEY P. NORMAN

Training and Organizational Dev’t Officer Senior Manager for Training & QA Chief Executive Officer
 Section No.
Revision No. 2
Date Effective: July 11, 2015
Classification: OD Document: Process Flow No. of Pages: 12
Title​​
:​ ​
Leadership Development Program (LDP)​
- a project of the Learning Academy

V. LEADERSHIP PATH

Senior Agent Team Lead Intern Team Leader

Modules Level
(SA) (TLI) (TL)

1. OD Partnership w/ YOU! 2 hrs 2 hrs 2 hrs

2. Work Environment 101 2 hrs 2 hrs 2 hrs
3. Life Cycle of an Introductory 1 hr 1 hr 1 hr
Organization
4. Team Development 1 hr 1 hr 1 hr

1. Know Thy Self 1hr & 30 mins 1 hr & 30 mins 1 hr & 30 mins
2. Career Planning 1 1hr & 30 mins 1 hr & 30 mins 1 hr & 30 mins
3. Career Planning 2 2 hrs 2 hrs 2 hrs
Preparatory
4. Making Decision 2 hrs 2 hrs 2 hrs
5. Leadership Concepts 1 2 hrs 2 hrs 2 hrs
6. Assessment 1hr & 30 mins 1 hr & 30 mins 1 hr & 30 mins

1. Defining Roles 2 hrs 2 hrs 2 hrs

2. Organizational 2 hrs 2 hrs 2 hrs
Communication
3. Email Etiquette 1hr & 30 mins 1 hr & 30 mins 1 hr & 30 mins
4. Time Management 2 hrs 2 hrs 2 hrs
5. Feedback and Coaching 3 hrs 3 hrs 3 hrs
6. Motivation 2 hrs 2 hrs
CORE
7. Ethical Leadership 2 hrs 2 hrs
8. Guiding the Best of 2 hrs 2 hrs
Leader
9. Conflict Mgt. & 2 hrs
Resolution
10. Metrics Analysis 2 hrs
11. Capacity Planning 3 hrs
Required for Certification 28 hours 34 hours 41 hours

VI. OD TOOLS

A. Email Distribution List

1. Sends an invite via Gmail distribution list to all OD participants copy the
supervisor and the manager
2. Sends updates or OD-related announcement
B. QUIA Online Class Management Tool
1. Designs the online schedule preference and Modular evaluation
2. Designs the online exams applicable for courses

Prepared by: Reviewed by: Approved by:

WILLIAM A. HUBAHIB SHERYL SMALLEY BRADLEY P. NORMAN

Training and Organizational Dev’t Officer Senior Manager for Training & QA Chief Executive Officer
 Section No.
Revision No. 2
Date Effective: July 11, 2015
Classification: OD Document: Process Flow No. of Pages: 12
Title​​
:​ ​
Leadership Development Program (LDP)​
- a project of the Learning Academy

3. Generates reports and data sets from the schedules plotted and exams
administered
C. Online Community Portal c/o Branding Group
1. Online Page about OD on the TYF Community website:
http://community.takingyouforward.info/about-od/
D. Google Docs
1. Online file management and storage for OD
E. Workbooks
1. Printed and digital Learning AID for all modules delivered by OD

VII. APPENDICES
A. Memorandum of Commitment
B. Outline of Curriculum
C. COC
D. List of Participants
E. Completion Rate
F. Hours Distribution per Methodology

Prepared by: Reviewed by: Approved by:

WILLIAM A. HUBAHIB SHERYL SMALLEY BRADLEY P. NORMAN

Training and Organizational Dev’t Officer Senior Manager for Training & QA Chief Executive Officer
 Section No.
Revision No. 2
Date Effective: July 11, 2015
Classification: OD Document: Process Flow No. of Pages: 12
Title​​
:​ ​
Leadership Development Program (LDP)​
- a project of the Learning Academy

MEMORANDUM OF COMMITMENT

This is to confirm that I have read the ​

TYF OD Leadership Development Program (LDP) Process
Document.

I acknowledge that I have fully understood all the provisions in this document including the need to
adhere to the schedules of OD trainings, workshops, events, meetings and invites as set and sent to me
at least 3 days before the scheduled OD activity. OD commits to provide access to a Calendar of Events
for reference.

Further, I commit to notify OD of any non­attendance, and the reason thereof, at least 1­2 days ahead of
the schedule OD event.

This memorandum is in full concordance with TYF’s Code of Conduct ans is governed by it’s provisions.

______________________________ ______________________________

(OD Participant) Signature over Printed Name/ Date (PM)Signature over Printed Name/ Date

______________________________ ______________________________

(Sr Manager)Signature over Printed Name/ Date​ ​

(HR)Signature over Printed Name/
Date

________________________________

​
(OD)Signature over Printed Name/ Date

Prepared by: Reviewed by: Approved by:

WILLIAM A. HUBAHIB SHERYL SMALLEY BRADLEY P. NORMAN

Training and Organizational Dev’t Officer Senior Manager for Training & QA Chief Executive Officer
 Section No.
Revision No. 2
Date Effective: July 11, 2015
Classification: OD Document: Process Flow No. of Pages: 12
Title​​
:​ ​
Leadership Development Program (LDP)​
- a project of the Learning Academy

Outline of Curriculum
Order Topic Duration Facilitator Methodology Required No. of Hrs

INTRODUCTORY 6.00
1 OD Partnership with YOU! 2.00 TBD Discussion SA/TLI/TL 2.00
2 Work Environment 101 2.00 TBD Discussion SA/TLI/TL 2.00
3 Life Cycle of an Organization 1.00 TBD Discussion SA/TLI/TL 1.00
0.50 TBD Discussion 0.50
4 TEAM Development SA/TLI/TL
0.50 TBD Workshop 0.50

PREPARATORY 13.00
1.00 TBD Discussion 1.00
5 Know Thy Self SA/TLI/TL
0.50 TBD Workshop 0.50
6 Career Planning 1 1.50 TBD Workshop SA/TLI/TL 1.50
7 Career Planning 2 2.00 TBD Discussion SA/TLI/TL 2.00
8 Making Decisions 2.00 TBD Discussion SA/TLI/TL 2.00
1.50 TBD Discussion 1.50
9 Leadership Concepts SA/TLI/TL
0.50 TBD Workshop 0.50
Leadership Concepts (Exam) 1.50 TBD Discussion 1.50
10 SA/TLI/TL
ASSESSMENT/EXAM 2.50 TBD Assessment 2.50

CORE 26.00
11 Defining Roles 2.00 TBD Discussion SA/TLI/TL 2.00
12 Organizational Communication 2.00 TBD Discussion SA/TLI/TL 2.00
2.00 TBD Discussion 2.00
13 Email Etiquette SA/TLI/TL
1.00 TBD Workshop 1.00
2.00 TBD Discussion 2.00
14 Time Management SA/TLI/TL
1.00 TBD Workshop 1.00
2.00 TBD Discussion 2.00
15 Feedback and Coaching SA/TLI/TL
1.00 TBD Workshop 1.00
16 Motivation 2.00 TBD Discussion TLI/TL 2.00
17 Ethical Leadership 2.00 TBD Discussion TLI/TL 2.00
18 Guiding the Best of Leader 2.00 TBD Discussion TLI/TL 2.00
19 Conflict Mgt. & Resolution 2.00 TBD Discussion TL 2.00
20 Metrics Analysis 2.00 TBD Discussion TL 2.00
2.00 TBD Discussion 2.00
21 Capacity Planning TL
1.00 TBD Workshop 1.00

CERTIFICATION 55.00
23 Feedback Triad (2 sessions) 2.00 TBD Assessment SA/TLI/TL 2.00
24 Coaching Triad (3 sessions) 3.00 TBD Assessment SA/TLI/TL 3.00

Prepared by: Reviewed by: Approved by:

WILLIAM A. HUBAHIB SHERYL SMALLEY BRADLEY P. NORMAN

Training and Organizational Dev’t Officer Senior Manager for Training & QA Chief Executive Officer
 Section No.
Revision No. 2
Date Effective: July 11, 2015
Classification: OD Document: Process Flow No. of Pages: 12
Title​​
:​ ​
Leadership Development Program (LDP)​
- a project of the Learning Academy

25 Huddle Facilitation (2 sessions) 2.00 TBD Assessment SA/TLI/TL 2.00

26 Project Management 48.00 TBD Assessment TLI/TL 48.00

TOTAL 100.00

List of Participants and Completion Rate

Introductory Preparatory
NAME MANAGER ROLE 3 modules Module Module
1 2
Arbolado, Mardilyn Marco Nepomuceno Team Lead Completed done done
Barongo, Aylwin Mark Ritch Santos Team Lead Completed done
Bayani, Rachel Jerome Tenchavez Team Lead Completed done
Bensali, Allahn Joyce Kid Caneda Team Lead Completed done
Bitoon, Phoebelyn Maria Garcia Team Lead Completed
Bongo, Fairy Angelia Paulette Libertad Senior Agent Completed
Cabatino, Bellie Jane Maria Garcia Team Lead Completed
Cabreros, Elma Paulette Libertad Senior Agent Completed done
Canarecio, Mary Rose Jerome Tenchavez Senior Agent Completed done
Capilla, Rhodem Lou Ritch Santos Senior Agent Int Completed
Clarin, Paul Zion Paulette Libertad Team Lead Completed
Doneza, Thomas Andrew Marie Bacaltos Team Lead Completed done
Escasinas, Julie - Ann Marie Bacaltos Team Lead Completed done
Himpit, Danielle Ritch Santos Senior Agent Int Completed
Lawas, Mariepe Paulette Libertad Team Lead Completed done
Leyson, Noemi Paulette Libertad Team Lead Completed
Librada, Jopeth John Smalley Team Lead Completed done
Monzolin, Socris Jerome Tenchavez Team Lead Completed
Obiedo, Emmanuel Ritch Santos Team Lead Completed done
Oliveros, Oliver Marie Bacaltos Team Lead Completed
Panugalinog, Warren Kid Caneda Team Lead Completed done done
Pasaol, Stephanie Marco Nepomuceno Team Lead pending done
Perez, Marc John Flor Algar Team Lead Completed done
Plazon, Rechel Paulette Libertad Senior Agent Completed done done
Rico, Tony Jr. Paulette Libertad Team Lead Completed done
Sacro, Judy Rose Paulette Libertad Team Lead Completed done done
Sellner, Judith Letty Jerome Tenchavez Team Lead Completed done done
Solon, Ma. Jaleena Ritch Santos Team Lead Int Completed done
Tibon, Chrisalyne Mae Marie Bacaltos Team Lead Completed done done
Zarraga, Francis Lyle Paulette Libertad Team Lead Completed done
Ugang, Roden Zach Dilworth SM Content Wrtier Completed done done
Batucan, Jessica Mako Capulong MIS Supervisor Completed done done
Yap, Rodney Ray Mako Capulong QA Specialist Completed done done
Cometa, Maureen Mako Capulong QA Supervisor Completed done done

Prepared by: Reviewed by: Approved by:

WILLIAM A. HUBAHIB SHERYL SMALLEY BRADLEY P. NORMAN

Training and Organizational Dev’t Officer Senior Manager for Training & QA Chief Executive Officer
 Section No.
Revision No. 2
Date Effective: July 11, 2015
Classification: OD Document: Process Flow No. of Pages: 12
Title​​
:​ ​
Leadership Development Program (LDP)​
- a project of the Learning Academy

Navaja, Diefo Jules Kid Caneda Senior Agent Int Completed done done
Degoro, Marjo Mako Capulong QA Specialist Completed done done
Ayson, Clara Jane Mako Capulong QA Specialist Completed done done
Amor, Loida Kid Caneda Senior Agent Int Completed done
Dabasol, Jene Rose Kid Caneda Senior Agent Completed done
Dominguez, Dave Maria Garcia Team Leader
Completed
Completion Rate 98% 75% 33%

Prepared by: Reviewed by: Approved by:

WILLIAM A. HUBAHIB SHERYL SMALLEY BRADLEY P. NORMAN

Training and Organizational Dev’t Officer Senior Manager for Training & QA Chief Executive Officer
 Section No.
Revision No. 2
Date Effective: July 11, 2015
Classification: OD Document: Process Flow No. of Pages: 12
Title​​
:​ ​
Leadership Development Program (LDP)​
- a project of the Learning Academy

Duratio Methodolo Not

Description Facilitator Required Delivery Date
Topic n gy es

OD Partnership
with YOU! 2.00 Liam SA/TLI/TL
Tra
ini
Work
ng
Environment
Discussio Ro
101 T3 with 2.00 Liam SA/TLI/TL
n by Liam om
David July 7-8
1
Life Cycle of an (Introduct
Observati
Organization ory 1.00 Liam SA/TLI/TL (6 hrs)
on By 08
Course)
David 00
TEAM
-
Development 0.50 Liam SA/TLI/TL
15
00
TEAM
Development 0.50 Liam SA/TLI/TL

PREPARAT Liam/Davi Discussio

Know Thy Self ORY 1.00 d n SA/TLI/TL Tra
ini
PREPARAT Liam/Davi Worksho ng
Know Thy Self ORY 0.50 d p SA/TLI/TL
7/10/2015 Ro
om
Satisfaction PREPARAT Liam/Davi Worksho First 1
Wheel of Life ORY 1.50 d p SA/TLI/TL Saturday
08
PREPARAT Liam/Davi Discussio 00
Career Mgt. 1 ORY 2.00 d n SA/TLI/TL (6.50 hrs) -
15
Career Mgt. 2 PREPARAT Liam/Davi Discussio 30
ORY 2.00 d n SA/TLI/TL

Leadership PREPARAT Liam/Davi Discussio Tra

Concepts ORY 1.50 d n SA/TLI/TL ini
ng
7/17/2015 Ro
om
2nd 1
Saturday
08
00
(6.0 hrs) -
15
00

Tra
CORE Liam/Davi Discussio 7/31/2015 ini
Defining Roles 2.00 d n SA/TLI/TL ng
Ro

Prepared by: Reviewed by: Approved by:

WILLIAM A. HUBAHIB SHERYL SMALLEY BRADLEY P. NORMAN

Training and Organizational Dev’t Officer Senior Manager for Training & QA Chief Executive Officer
 Section No.
Revision No. 2
Date Effective: July 11, 2015
Classification: OD Document: Process Flow No. of Pages: 12
Title​​
:​ ​
Leadership Development Program (LDP)​
- a project of the Learning Academy

Organizational Liam/Davi Discussio 3rd om

CORE
Communication 2.00 d n SA/TLI/TL 1
Saturday
Email Etiquette Liam/Davi Discussio 08
CORE
2.00 d n SA/TLI/TL (7.0 hrs) 00
-
Email Etiquette Liam/Davi Worksho 16
CORE
1.00 d p SA/TLI/TL 00

Time Liam/Davi Discussio Tra

CORE
Management 2.00 d n SA/TLI/TL ini
ng
Time Liam/Davi Worksho
8/07/2015 Ro
CORE
Management 1.00 d p SA/TLI/TL om
4th 1
Feedback and Liam/Davi Discussio
CORE Saturday
Coaching 2.00 d n SA/TLI/TL 08
00
Feedback and (7.0 hrs) -
Coaching CORE Liam/Davi Worksho 16
2.00 d p SA/TLI/TL 00

Motivation Liam/Davi Discussio Tra

CORE
2.00 d n TLI/TL ini
ng
Ethical Liam/Davi Discussio
8/14/2015 Ro
CORE
Leadership 2.00 d n TLI/TL om
5th 1
Guiding the Liam/Davi Discussio
CORE Saturday
Best of Leader 2.00 d n TLI/TL 08
00
Conflict Mgt. & (8.0 hrs) -
Resolution CORE Liam/Davi Discussio 17
2.00 d n TL 00

Metrics Analysis Liam/Davi Discussio Tra

CORE
2.00 d n TL ini
ng
Capacity Liam/Davi Discussio Ro
CORE
Planning 2.00 d n TL om
8/21/2015 1

6th 08
00
CORE Saturday -
Capacity Liam/Davi Worksho 13
Planning 1.00 d p TL (5.0 hrs) 00

Feedback Triad CERTIFICA Sheryl/Da Assessme

(2 sessions) TION 2.00 vid/Liam nt SA/TLI/TL

Coaching Triad CERTIFICA Sheryl/Da Assessme August

(3 sessions) TION 3.00 vid/Liam nt SA/TLI/TL
23-27
Huddle
CERTIFICA
Facilitation (2 Sheryl/Da Assessme
TION
sessions) 2.00 vid/Liam nt SA/TLI/TL

Prepared by: Reviewed by: Approved by:

WILLIAM A. HUBAHIB SHERYL SMALLEY BRADLEY P. NORMAN

Training and Organizational Dev’t Officer Senior Manager for Training & QA Chief Executive Officer
 Section No.
Revision No. 2
Date Effective: July 11, 2015
Classification: OD Document: Process Flow No. of Pages: 12
Title​​
:​ ​
Leadership Development Program (LDP)​
- a project of the Learning Academy

Project CERTIFICA Sheryl/Da Assessme

Management TION 48.00 vid/Liam nt TLI/TL

Prepared by: Reviewed by: Approved by:

WILLIAM A. HUBAHIB SHERYL SMALLEY BRADLEY P. NORMAN

Training and Organizational Dev’t Officer Senior Manager for Training & QA Chief Executive Officer