Assignment Brief: COMP1482 IT Systems Fundamentals 2024-25, Semester 1

Assignment 1 Individual Report

Word Limit or equivalent (e.g. time) 2000 Words
(Exclusive of ERD and SQL code required for Task B)
Weighting 75%
Learning Outcomes Assessed 1. Define the concepts of organisational structure and
culture.
2. Discuss the impact of information systems on
businesses, including legal, social and ethical
standards in global business operations.
3. Examine the most suitable information systems for
organisations and explain the advantages and
disadvantages for their procurement.
Submission date Friday 18th November at 3pm
Feedback date All assignment feedback will be issued on the 20 th
working day following the submission deadline.
Feedback will be released on: Monday 16th December
Module Leader Richard Wilkinson ([email protected])
Verified by Dr. Andrew Tomlinson ([email protected])

If anything about this assignment is not clear to you, please contact your module leader.

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 You must complete all FOUR tasks marked A, B, C and D below, which are
What do I based on the case study details shown in italics below;
need to do
to make a “Computer Maintenance Group (CMG) Ltd. Are a small, local company with an
success of office located at Malvern Business Park in Worcestershire. CMG specialises in
this one-stop-shop, providing business IT solutions to provide savings through
assignment? automation, scale and improved service.”

A. In the UK there are a number of different business types possible for any
business, such as Computer Maintenance Group (CMG) Ltd. Detail TWO
others of these and explain how they operate and differ to each other.
Also detail how these different business types might influence the
structure and culture of the organisation. Support your answer with
evidence of wider academic reading in the form of citations and
references

“CMG Ltd have over 1,000 customers throughout the region and require a
database to store their customers’ information.

Each of their customers has a contract indicating what services they are
provided with by CMG Ltd. The contract also indicates what Service Level
Agreement (SLA) they have between customers and CMG Ltd, the service
levels are named as either, Platinum level, Gold level, Silver level or Bronze
level. Each of these SLA have associated terms and conditions.

When customers have a problem or require new products or services, they will
contact CMG Ltd.’s call centre where they employ call centre staff to act as a
first line support.

The call centre staff are trained to provide a lot of first line support however and
so the call centre staff use a knowledge base, filed with Knowledge Base
Articles, used to find out solutions that can be achieved via the call centre.

CMG Ltd employs 10 technicians throughout the UK, who travel to visit clients
and resolve any issues that cannot be resolved via the call centre so the
database will need to be able to record these visits and what services are
provided to the customer, all of which also need to be recorded in the database
with their associated costs”.

B. Computer Maintenance Group (CMG) Ltd want an SQL Database

designed and developed so your task is to draw the ERD using a suitable
tool and then build the SQL database and provide the code required to
run it.

You must submit your SQL as a separate file to your written report,
see section below entitled “How should I present my work?”

C. Computer Maintenance Group (CMG) Ltd keeps a record of their

customers’ contact details, payment information and order information.
Considering the legal aspects of keeping such data, review THREE
pieces of UK legislation (laws) which would be relevant to Computer
Maintenance Group (CMG) Ltd regarding this issue. Include evidence
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 from your wider reading to support your writing.

D. The efficient development, procurement and use of an information

system is associated with a number of advantages and disadvantages.
Make an initial list / table of at least FOUR advantages and FOUR
disadvantages. From your list / table, choose ONE advantage and ONE
disadvantage to discuss further. Include evidence from your wider
academic reading to support your writing.

On the title page list the following

How should Module name and code
I present my Assignment Number/Title
work? Student number (not your name)
Submission date
Your Word Count

Note, the 2000-word limit, is exclusive of the ERD and SQL code required
for Task B.
Then include;
Table of Contents
The 4 Different Sections as below;
Task A Written Answer
Task B ERD Drawing
Task C Written Answer
Task D Written Answer
List of references

In addition to this you should write your SQL Code for Task B and save this as a
.sql file using Notepad++ or similar.

You will then have two separate files to submit to Blackboard

You should submit your report to the submission dropbox on Blackboard as an
MS Word File saving your work with the title COMP1482-Ass01-Report-Student
Number.

For example: COMP1482-Ass01-Report-24001234

You should submit your SQL File to the separate submission dropbox on
Blackboard with the title COMP1482-Ass01-SQL-Student Number.

For example: COMP1482-Ass01-SQL-24001234

References (use the University Harvard referencing system, support is available

through the library www.worc.ac.uk/library/guides/study-skills/referencing)

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How can I You can submit an assessment plan of your work in progress or a short piece of
obtain text (no longer than 500 words) to enable you to obtain guidance on the overall
guidance on structure and direction of your assignment. You should submit this no later than
my Friday 1st November to enable you to review and address feedback provided to
assignment? develop your work. Feedback from this will be returned by Friday 8 th November

Information to inform this assignment will be given in lectures and seminars

throughout the module.

Your work must be word-processed/typed and should clearly show your student
How and number, but not your name. You should submit your work by the 3pm deadline
when do I on Friday 18th November. You should submit your work to Blackboard which is
hand my available via MyDay. You are required to keep a copy of work handed in.
assignment
in? See the separate Assignment Support Information document on Blackboard
for help on how to submit or what to do if you are having trouble submitting your
assignment.

Specific marking criteria for your assignment is provided in the Grading Matrix
How will my within this document.
assignment
be marked? You are strongly advised to check your completed work against the Grading
Matrix to ensure have completed all areas required before you submit it.

You should also ensure you adhere to the word limit / word count stated in your
assessment brief document, details of which can be found in the University’s
Assessment Policy

We are very aware of Generative Artificial Intelligence (AI) tools, such as

Use of ChatGPT, and how tempting it could be to use it to help with assignments. We
Generative are very aware of some students using these tools, and we are very good at
Artificial identifying when Generative AI tools have been used in assignments.
Intelligence
(Gen AI) The use of Generative AI tools to produce your assignments, either wholly or in
part, is classed as academic misconduct and will result in academic misconduct
proceedings being brought unless the use of Generative AI is expressly
permitted by your Module Leader.

This could result in you being required to retake the assessment item, the
module, or even failure of your course.
If you’re unsure and want some advice, please contact your module tutor,
module leader or personal academic tutor for guidance.

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Grading Matrix 2024-25
Grading Matrix
This matrix captures the assessment criteria for this part of the coursework.

Student Name/Number: Assignment No: 1 Weighting: 75%

Module Code: COMP1482 Assignment Title: Report
Module Title: IT Systems Fundamentals Semester: 1
Learning Outcomes being assessed:
1. Define the concepts of organisational structure and culture.
2. Discuss the impact of information systems on businesses, including legal, social and ethical standards in global business operations.
3. Examine the most suitable information systems for organisations and explain the advantages and disadvantages for their
procurement.

Assessment Criteria

GRADE Task A - Task B – Database Task C - Legal Task D - Advantages Academic Rigour -
Organisational Design & Impacts & Disadvantages Written Ability & Use
Structure Development of References
LO 1 3 2 3 -
Weight 30% 15% 30% 15% 10%
A Excellent knowledge and Excellent demonstration Excellent knowledge and Evidence of strong Excellent academic and
understanding of of relevant technical/ understanding of conceptual understanding written skills
terminology, principles, creative/ transferable terminology, principles, applied to analytical demonstrating clarity, and
theories, and concepts of skills in problem-solving. theories, and concepts of evaluation and coherence that is well
discipline, showing ERD and SQL are BOTH discipline, showing interpretation required by judged. The work
independent insight completely correct and independent insight the task. Includes both a contains no errors in
regarding BOTH working across all THREE table with FOUR spelling, grammar,
organisation types required pieces of advantages and academic writing
selected. legislation. disadvantages along with conventions and any
further elaboration on required referencing.
TWO
B Knowledge and Very strong Knowledge and Evidence of thorough Very good written skills
understanding demonstration of relevant understanding conceptual understanding demonstrating clarity and
demonstrates thorough technical/ creative/ demonstrates thorough applied to the evaluation coherence. The work
learning of terminology, transferable skills in learning of terminology, and interpretation contains only minor errors
theories, principles and problem-solving. ERD theories, principles and required by the task. in spelling, grammar,
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Grading Matrix 2024-25
concepts of discipline and SQL are BOTH concepts of discipline Includes both a table with academic writing
regarding BOTH largely correct and across at least TWO FOUR advantages and conventions and any
organisation types working. required pieces of disadvantages along with required referencing.
selected. legislation. further elaboration on
TWO
C Knowledge and Sound demonstration of Knowledge and Evidence of sound Good clear written skills
understanding relevant technical/ understanding application of conceptual perhaps with some minor
demonstrates sound creative/ transferable demonstrates sound understanding and some weaknesses. The work
learning of terminology, skills in structured learning of terminology, evaluation required by the contains only minor errors
theories, facts and predictable contexts. At theories, facts and task. Includes both a table in spelling, grammar,
concepts of discipline least one of ERD or SQL concepts of discipline with less than FOUR academic writing
regarding at least ONE are completely correct across at least TWO advantages and conventions and any
organisation type. and working. required pieces of disadvantages along with required referencing.
legislation. further elaboration on at
least ONE.
D Knowledge and Adequate demonstration Knowledge and Evidence of some ability Competent written skills
understanding sufficient to of relevant technical/ understanding sufficient to to apply conceptual with some weaknesses.
demonstrate learning of creative/ transferable demonstrate learning of understanding to the The work contains errors
terminology, theories, skills in structured terminology, theories, perspectives of the task spelling, grammar,
facts and concepts of predictable contexts. At facts and concepts of but limited evidence of academic writing
discipline regarding at least one of ERD or SQL discipline across at least evaluation or conventions and any
least ONE organisation are largely correct and ONE required pieces of interpretation. Includes required referencing.
type. working. legislation. both a table with less than
FOUR advantages and
disadvantages along with
further elaboration on at
least ONE.
E-F Weak or insufficient Weak evidence of Weak or insufficient Limited ability to apply Communication of
knowledge and relevant skills knowledge and conceptual understanding information in written
understanding to development or understanding to to evaluate and interpret format is inaccurate,
demonstrate effective application. Some attempt demonstrate effective the perspectives required incomplete or otherwise
learning. has been made at ERD learning across at least in the task. Missing table problematic in conveying
and SQL. ONE required pieces of and/or further elaboration understanding. The work
legislation. on chosen selection. contains numerous errors
in spelling, grammar,
academic writing
conventions and any
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Grading Matrix 2024-25
required referencing.
G Very poor knowledge and Seriously lacking in Very poor knowledge and Very weak conceptual Very poor written skills
understanding to evidence of skills understanding to understanding and little or indicating incoherence
demonstrate effective development or demonstrate effective no evidence of and/or seriously
learning. application. No real learning. application, evaluation or incomplete
attempt made at ERD or interpretation of the understanding.
SQL. perspectives required in Citations and reference
the task list missing completely or
very lacking
H / NS Seriously inadequate or Seriously inadequate or Seriously inadequate or Seriously inadequate or Seriously inadequate or
insufficient response or insufficient response or insufficient response or insufficient response or insufficient response or
non-submission. non-submission. non-submission. non-submission. non-submission.

NB: RESULTS ARE PROVISIONAL UNTIL AGREED BY THE BOARD OF EXAMINERS

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