PROPRIETARY AND CONFIDENTIAL DRAFT September 24, 2012

Service Manual

Primo™

P02033 / P02034 / P02044 / P02047

*171636*

171636 EN
Rev.001
 PROPRIETARY AND CONFIDENTIAL DRAFT September 24, 2012

Revision N° Affected pages Date

001 Original September 2012
Hill-Rom Industries S.A.
188, Rue du Caducée
Parc Euromédecine
34195 MONTPELLIER Cedex 5 - FRANCE
Tel: +33 (0)4 67 04 64 04
Fax: + 33 (0)4 67 04 64 00

2 www.hill-rom.com
First edition
First printing, 2012
Printed in Europe
171636, Rev.001 / September 2012

3 The information contained in this manual is confidential and may not

be reproduced or divulged in any form or by any means without the
prior written permission of Hill-Rom.
Hill-Rom® is a registered trademark of Hill-Rom Services, Inc.
I-mmersion™ is a trademark of Hill-RomServices, Inc.
Primo™ is a trademark of Hill-Rom Services, Inc.
Torx® is a registered trademark of Textron, Inc.
Hill-Rom reserves the right to make changes to the design,
characteristics and models without prior notice. The only warranty
Hill-Rom makes is the express written warranty extended on the sale or
rental of its products.
To order copies of this manual, refer to the last page, identify your
national Hill-Rom representative and order the article with the part
number 171636.
© 2012 by Hill-Rom Services, Inc. ALL RIGHTS RESERVED

Primo™ Service Manual - 171636(1)

 PROPRIETARY AND CONFIDENTIAL DRAFT September 24, 2012

Table of Contents
Chapter 1: Operational checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 5
Introduction RAP 2.1 Electric power supply fault . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 6
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 1 RAP 2.2 Mains power supply alarm fault . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 7
Typographical conventions used in this manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 1 RAP 2.3 Compressor fault . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 8
Precautions for use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 1 RAP 2.4 Leak. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 9
Glossary of abbreviations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 1 RAP 2.5 Malfunction alarm fault. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 10

Warning labels:. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 2
Model identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 3
Chapter 3:
Procedures for 2
Identification label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 3 the removal, replacement and adjustment of parts
General description. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 3 Preamble . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 1
Technical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 4 Required tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 1
Operating principle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 5 Prerequisites for all operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 1
Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 2

3
Mechanical subsystem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 7
Electric subsystem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 8 Replacing the mains socket fuse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 2
Pneumatic subsystem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 9 Opening the control box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 3
Regulatory requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 10 Replacing the front unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 4
End-of-life equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 10 Replacing the control PCB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 4
Replacing the power PCB fuses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 5
Chapter 2:
Replacing the power supply PCB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 5
Troubleshooting Procedures
Replacing the hoses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 6
Safety recommendations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 1
Replacing the compressor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 7
Required tools. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 1 Replacing the mains socket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 7
Diagnostic tester . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 1 Replacing the unit at the back of the control unit . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 8
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 2 Replacing the CPR valve . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 9
Initial Actions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 3 Replacing the CPR valve on the pressure relief valve . . . . . . . . . . . . . . . . . . . . 3 - 10
Problem/Solution Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 3 Replacing the sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 11
Final actions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 3 Replacing the mattress . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 12
Preventive maintenance instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 4

Primo™ Service Manual - 171636(1) Page i

 PROPRIETARY AND CONFIDENTIAL DRAFT September 24, 2012

Page ii Primo™ Service Manual - 171636(1)

 PROPRIETARY AND CONFIDENTIAL DRAFT September 24, 2012
Introduction
Chapter 1: Introduction

Chapter 1
Introduction
Introduction
This manual contains the information required for the normal operation and
Precautions for use
Before using, it is essential to read the User Manual of the Primo™ and this
1
maintenance of the Hill-Rom Primo™. The part numbers of the spares can be Service Manual and to strictly follow all the safety instructions in these
found in the catalog P/N 171353. manuals.
This manual is intended for use by facility-authorized personnel. Use by
unauthorized personnel may result in damage to the equipment and/or serious
Caregivers must be informed of the risks that may be encountered in the use
injury to staff or users.
of electric devices.
Typographical conventions used in this manual
This manual contains different typefaces and icons designed to improve
Glossary of abbreviations
Table 1-1. Glossary of abbreviations
2
readability and increase understanding of its content. Note the following
examples: Abbreviations Definition
• Standard text: used for regular information. CPR Return the head section to the flat position for cardio-
• Bold text: emphasizes a word or phrase. pulmonary
• NOTE: sets apart special information or important instruction reanimation

3
clarification. I-mmersion™ Trade mark: pressure control system
The symbols below represent different risks or hazards: EV Electro valve
Symbol Description RAP Repair Analysis Procedure
P/N Part number
WARNING
• This symbol indicates that the failure to follow the associated
recommendation can put the patient or the user in danger, or
damage the equipment.

4
CAUTION
• This symbol indicates that the failure to follow the associated
recommendation can result in damage to the equipment.

Electric Shock Hazard

Primo™ Service Manual - 171636(1) Page 1 - 1

 PROPRIETARY AND CONFIDENTIAL DRAFT September 24, 2012
Warning labels:
Chapter 1: Introduction

Warning labels: Figure 1-2. Power PCB

Figure 1-1. Control unit

A B

2 C E
A Identification labels

B Seat cushion inflation port

Refer to the user manual.
Fuses for 220-240 VAC D (if the battery fails, replace the power supply

3 C
Fuses for 120 VAC
E
PCB - follow procedure 3.6 page 3-5).

Warning:
High voltage!

Page 1 - 2 Primo™ Service Manual - 171636(1)

 PROPRIETARY AND CONFIDENTIAL DRAFT September 24, 2012
General description
Chapter 1: Introduction

Model identification General description

Refer to the table below to identify the models of the Primo™ Therapeutic The Primo™ helps to prevent and treat pressure ulcers in all adult patients,
Mattress. exposed to low to moderate risks.
Table 1-2. Model Identification The pressure in the air bladders is automatically regulated by the innovative

Name
Part
number
Technical characteristics
I-mmersion™ pressure control system.
This patented technology permanently detects the weight and position of the
patient's body and dynamically adjusts the pressure in the mattress.
1
Primo 85x200 P02033 220 - 240V ~, 50/60Hz Figure 1-4. Exploded view of the Primo™
Primo 85x200 P02034 120V ~, 60Hz
Primo 77x200 P02044 220 - 240V ~, 50/60Hz 1
Primo 85x200 FIRE P02047 220 - 240V ~, 50/60Hz

2
Identification label
Figure 1-3. Identification label
2

9 3

3
6
8
P02033 A
P+5 figures = model B = product version letter 4
7
NOTE:
This procedure applies to class II* models which are identified by a P,
followed by five numbers, from version A onwards (see figure 1-3 page 1-3).
8
4
For all earlier versions, refer to the Service Manual P/N W10006.
Class II devices are identified by the symbol on the label.

Primo™ Service Manual - 171636(1) Page 1 - 3

 PROPRIETARY AND CONFIDENTIAL DRAFT September 24, 2012
Technical specifications
Chapter 1: Introduction
Table 1-3. Description Technical specifications
Item Name Table 1-4. Control unit
1 Upper cover Characteristics Description
2 Air mattress Model P02033 P02047 P02034 P02044
Dimensions 15x29x12 cm / 6x11.5x5"
3 Control unit Weight 3,5 kg / 8 lb
4 Sensor 220-240V 220-240V 220-240V

2
Power supply 50/60 Hz 50/60 Hz 120V 60Hz 50/60 Hz
5 Foam sub-mattress
Apparent power 20 VA 20 VA 32 VA 20 VA
6 Bottom cover Maximum energy
consumption
16.4 Wh 16.4 Wh 16.4 Wh 16.4 Wh
7 CPR valve
Operation of the device Continuous
8 Straps Sleeve material ABS PC V0
9 Sensor unit Device: Acoustic

3
pressure / power 41 dB(A) / 52 dB(A)
(ISO 3744)
Alarm: Acoustic
pressure / power 56 dB(A) / 67 dB(A)
(IEC60601-1-8)
Fuse T160 mA T160 mA T200 mA T160 mA
Compression 0-180 mBar 0-180 mBar 0-215 mBar 0-180 mBar
Maximum compressor
flow rate
10 l/min 10 l/min 12 l/min 10 l/min
IEC 60601-1 Class II
classification
Degree of protection
IP21: protected against access to dangerous parts with
provided by the unit fingers and vertically dripping water
(IEC 60529)
Protection against
inflammable anesthetic Not for use with flammable anesthetics
mixtures
Battery life 1 hour

Page 1 - 4 Primo™ Service Manual - 171636(1)

 PROPRIETARY AND CONFIDENTIAL DRAFT September 24, 2012
Operating principle
Chapter 1: Introduction
Table 1-5. Therapeutic Mattress Table 1-6. Conditions for transport, storage and use
Characteristics Values Symbol Features Use Transport/storage15 a

Model P02033/P02047/P02034 P02044 Temperature +5°C - +40°C -25°C - +70°C

1
Length (inflated) 200 cm / 79"
Humidity 15% - 93% 0% - 93%
Width (inflated) 85 cm / 33.5" 77 cm / 30.5"
Height (inflated) 16 cm / 6" Atmospheric 700 mbar - 1,060 mbar 700 mbar - 1,060 mbar
pressure
Weight 8,4 kg / 18.5 lb
a. Applicable only if the device is stored in its original packaging.
Operation in transport mode 2 hours
Polyurethane coating on polyester material Operating principle
Low-friction, stretchable in both directions, breathing, The operation of the Primo™ can be split into three categories or subsystems:

2
Upper cover
bacteriostatic, fungistatic and antimicrobial. Can be
wiped and washed. • Mechanical subsystem
• Electric subsystem
Bladders Polyurethane
• Pneumatic subsystem
The device operates thanks to the combined functions of these three
Safe working load,
including the total weight of the patient, accessories (if subassemblies.
they are supported by the support system of the medical These three subassemblies must operate correctly with one another for the
250 250
bed) and the load supported by these accessories device to function correctly.

3
(excluding the weight of the patient).
Each of these subassemblies is described separately in the following sections.
Maximum pressure of the 1 psi / 69 mBar
safety valve
Degree of protection against Type BF applied parts protected against defibrillation
electric shock shocks (items 1 and 6 page 1-3)
Degree of protection
IP24: protected against access to dangerous parts with
provided by the cover
(IEC 60529) fingers and splashes of water

Primo™ Service Manual - 171636(1) Page 1 - 5

 PROPRIETARY AND CONFIDENTIAL DRAFT September 24, 2012
Operating principle
Chapter 1: Introduction
Figure 1-5. Overview Table 1-7. General description

PATIENT Item Name

1 Clock
2 Battery
AIR
3 Malfunction alarm time delay
Sensor 4 Alarm silence time delay

2 5
6
Compressor override time delay
Alarm
Valve control board
7 Mains power alarm

Power supply PCB 8 On/Off switch

2
1 9 +12V power

3 8 4 AIR 10 Leak control

3 5

Mains supply 11 Compressor control

6
9 Solenoid 12 Power supply
7
10 13 Air pressure transducer
11 Compressor 14 Sensor signal conditioning
15 Set point adjustment

Regulation PCB 16 Amplifier

12 15 17 Integrator
18 High comparator
18
13 19 Low comparator
17
16
14 19

Page 1 - 6 Primo™ Service Manual - 171636(1)

 PROPRIETARY AND CONFIDENTIAL DRAFT September 24, 2012
Operating principle
Chapter 1: Introduction

Mechanical subsystem Figure 1-6. Wiring and electrical distribution

Control PCB
CPR valve
The CPR valve is at the foot of the mattress. Turn the yellow valve clockwise
(A) to activate the CPR. Activating the CPR deflates the mattress in less than
20 seconds.
Turn the yellow valve (B) anti-clockwise to its original position to deactivate
the CPR.
1
A B
Sensor

1 On/Off switch LED

2 On/Off switch
2
3 Inflate cushion
4 Inflate cushion LED
Seat cushion connector 5 Silence alarms
6
The seat cushion connector used to inflate the cushion is on the left-hand side 7 Mains fault alarm LED
8 Malfunction alarm LED
of the control unit. It is available as an option. 9 +5VDC
10 +12VDC

3
J3 - Control panel 1 Neutral - Compressor
2 Spare
3 Spare
4 Spare
5 Phase - Compressor

1 Phase - 230VAC J2 - Compressor

2 Spare
3 Spare
4 Spare Compressor
Power supply PCB
5 Neutral - 230VAC

J1 - Mains power

Primo™ Service Manual - 171636(1) Page 1 - 7

 PROPRIETARY AND CONFIDENTIAL DRAFT September 24, 2012
Operating principle
Chapter 1: Introduction

Electric subsystem Buttons and indicator lights

All the major systems are protected by fuses. Buttons

The fuses are located: 1 - Audio alarm silence:

deactivates the Mains fault and Malfunction audio alarms.
• on the mains power socket (See “Replacing the mains socket fuse” page
3 - 2); 2 - On/Off.
• at input of mains transformer, marked F1 on the power PCB (See
“Replacing the power PCB fuses” page 3 - 5); NOTE:
To switch off the mains power supply:

2
• at output of solid-state relay of the compressor, marked F2 on the power
PCB (See “Replacing the power PCB fuses” page 3 - 5). press to cut out the battery. In this case, no mains power supply
fault alarms will be raised;
The I-mmersion™ control circuit constitutes the heart of the system: Unplug the device from the wall socket.
• It automatically compensates for patient/bed position changes and 3 - Maximum inflate:
supports the patient at the optimal pressure.
increases the pressure in the mattress to the maximum value for
• It automatically corrects the pressure in the bladders.
5 minutes and automatically returns to therapeutic mode.
• It automatically compensates most variations due to external parameters. Is also used to inflate the seat cushion.
Control unit

3 The control unit contains a rechargeable battery on the power PCB. It powers
the mains supply alarm in the event of a power cut.
The control unit panel is the main means of controlling the Primo™. It
contains the minimal functions and provides the user with feedback on the
status of the device and any malfunctions that may occur.
Figure 1-7. Control unit panel

1 2 3

A B C D

Page 1 - 8 Primo™ Service Manual - 171636(1)

 PROPRIETARY AND CONFIDENTIAL DRAFT September 24, 2012
Operating principle
Chapter 1: Introduction
Indicators / alarms I-mmersion™ sensor
(see figure 1-7 page 1-8) The I-mmersion™ sensor, which has its own PCB, uses resistive variation due
A - Malfunction alarm: to the applied force. When the patient's sacrum presses against the mattress,
the audio alarm sounds and the yellow visual alarm lights up after this pressure is transmitted to the sensor as a force. The variation in the
resistivity of the sensor is measured. A signal is then sent to the control unit to

1
about 10 minutes, when:
deflate or inflate the mattress, until the pressure in the mattress is equal to the
• the sensor is faulty; pressure of the sensor.
• the sensor is disconnected; By calibrating the balance of the I-mmersion™ sensor, the servo-control
• CPR mode is active; always optimizes the support of the patient, irrespective of their weight or
• the mattress is damaged (tears, leaks, damaged couplings, etc). position (within the limits specified in page 1-5).
The audio alarm sounds and the yellow visual alarm lights up after CPR valve
about 20 minutes, when:
In CPR mode, the regulation functions normally, the compressor remains
• the pressure in the mattress drops below 4″H2O +/- 0.8"H2O under control, but not the leak solenoid. The yellow visual alarm lights up

2
(10 mbar +/- 2 mbar); to indicate that that the pressure is low. A low-priority alarm sounds
B - Mains power fault alarm: immediately, intermittently and at a moderate volume.
The audio alarm sounds and the yellow visual alarm lights up Pneumatic subsystem
immediately, in the event of:
• electric power cut; The air is drawn into the control unit through the air filter. The air filter limits
the ingress of dust, which could clog the pneumatic circuit. The air then flows
• damaged power supply cable; into the compressor inlet.
• accidental disconnection of the power supply cable; When the air leaves the compressor, it is distributed between the bladders in
• fuse on the mains power supply socket, or fuse F1 on the power the mattress, the mattress/seat cushion coupling and the pressure relief valve

3
supply PCB damaged; on the electric power supply PCB.
• transport.
Two-tier mattress
C - On/Off indicator light:
The mattress is made up of two levels:
the green light comes on when the control unit is on.
• a therapeutic mattress;
D - Inflation indicator: • a foam sub-mattress, which includes the sensor unit, and a lower cover
the green light flashes for 5 minutes as the mattress is inflated. that includes the sensor.
The therapeutic mattress is a single piece made up of a series of 15 airtight

4
bladders. The air pressure in these bladders is the same as the pressure in the
sensor in the lower cover.
The I-mmersion™ detector is located beneath the sacrum zone of the
therapeutic mattress.

Primo™ Service Manual - 171636(1) Page 1 - 9

 PROPRIETARY AND CONFIDENTIAL DRAFT September 24, 2012
Regulatory requirements
Chapter 1: Introduction

Regulatory requirements End-of-life equipment

The Primo™ is a class IIa medical device that complies with the The Primo™ and its accessories should be cleaned and disinfected before
requirements of Directive 93/42/EC and its amendments. de-commissioning.
The CE mark was applied in 1998. Decommissioned equipment materials (plastics, electrical
components, etc.) must be recycled in accordance with local
The Primo™ is designed and manufactured in accordance with the following
recycling regulations. Always meet the applicable demands and local
standards and classifications:
rules relating to environmental protection, in particular for waste
Quality standards:

2
from medical devices.
- ISO 9001: 2008 - ISO 13485: 2012 - ISO 14001: 2004 Do not dispose of electric and electronic equipment in the waste bin
(as per directive 2012/19/EC).
Technical standards:
Never discard the batteries or accumulators of your device. They
Name P02033/P02034/ P02047
may contain substances and metals that are hazardous for the
P02044
environment and health (as per Directive 2006/96/EC).
EN IEC 60601-1: 2006 YES YES
EN IEC 60601-1-2: 2007 YES YES

3 EN IEC 60601-1-6: 2010

EN IEC 60601-1-8: 2007
EN IEC 60601-1-11: 2010
YES
YES
YES
YES
YES
YES
EN ISO 14971: 2012 YES YES
EN ISO 10993-1: 2009 YES YES
EN ISO 10993-5: 2010 YES YES
EN ISO 10993-10: 2009 YES YES
EN ISO 980: 2009 YES YES
EN 597-1: 1995 YES YES
EN 597-2: 1995 YES YES
SS 876 00 01 (NT FIRE 037) YES YES
UNI 9175: 2008 (Class 1 IM) NO YES
BS 6807: 2006, Clause 9, Ignition/5 NO YES
BS 7177: 1996 (Medium hazard) NO YES

Page 1 - 10 Primo™ Service Manual - 171636(1)

 PROPRIETARY AND CONFIDENTIAL DRAFT September 24, 2012

Chapter 2
Troubleshooting Procedures
Safety recommendations Diagnostic tester
The diagnostic tester is used to detect fault signals between the control unit
and the sensor. Connector on the normal connection of the CPR valve
1
Never modify this device without Hill-Rom's prior written consent. (see figure below).
Only facility-authorized personnel should perform maintenance.
Changes made by unauthorized personnel may result in damage to the Figure 2-1. Connection of the diagnostic tester to the CPR valve
equipment and/or serious injury to staff or users.
Before maintenance or servicing works:
• Check that the brakes are applied on the bed on which the mattress is
installed.
• Lock out all electrical functions.
• Unplug the device.
2
• Secure the mattress support platform and take whatever steps are
necessary to prevent any movement.

Required tools
The following tools are required to troubleshoot the Primo™ therapeutic

3
mattress:
• clamping pliers (P/N: G01008);
• digital pressure gauge kit (P/N G05003);
• diagnostic tester (P/N G05002);
• 25kg test load (P/N G02004).
For details of the list of tools, refer to the spare parts catalog (P/N: 169854).
NOTE:
Refer to the following at the start of each RAP if necessary:
• "Glossary of abbreviations" page 1-1 for the meaning of the
abbreviations used in this manual.
4

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 PROPRIETARY AND CONFIDENTIAL DRAFT September 24, 2012
Getting Started
Chapter 2: Troubleshooting Procedures
The diagnosis tester is used to: Getting Started
• measure the 12 V DC supply voltage of the I-mmersion sensor; Start all of the procedures in this Chapter at step 1. Follow the indicated order.
• check the inflation signal sent by the I-mmersion sensor; Each step assumes that the preceding steps have been correctly completed.
• check the deflation signal sent by the I-mmersion sensor; Each step corresponds to the normal operation of the product. Please answer
• check the temporary inflation signal sent by the power PCB when the "Yes" or "No" to the question. If more than one component is listed, replace
seat cushion inflate function is activated. them in the given order, and re-install the original component that was found
to be OK.
Figure 2-2. Indicator lights (LED) on the diagnostic tester 1. To begin gathering information about the problem, start with the initial

2 actions.
2. Perform functional checks to locate/identify a problem and check the
repair after every corrective action (e.g., replacing or adjusting a part,
installing a cable).
3. To verify the repair, perform the final actions after the function
checks.
If the troubleshooting procedures do not isolate the problem, call your

3
national Hill-Rom Technical Support (see back cover) for assistance.
NOTE:
The purpose of the proposed troubleshooting method is to limit as much as
possible the number of spare parts required and costs when analyzing the
failure.

Page 2 - 2 Primo™ Service Manual - 171636(1)

 PROPRIETARY AND CONFIDENTIAL DRAFT September 24, 2012
Initial Actions
Chapter 2: Troubleshooting Procedures

Initial Actions Problem/Solution Table

Use the initial actions to gather information from operators concerning If the problem can be easily identified, use the following tables to determine
problems with the Primo™. Note the symptoms and all other information the appropriate troubleshooting procedure.
concerning the problem that the operator describes. This information helps
identify the probable cause. Table 2-1. Problem/Solution Table
Someone who can explain the problem is
available.
Problem
The system does not start
Solution
“RAP 2.1 Electric power supply fault”,
1
page 6
The audible mains fault alarm does not “RAP 2.2 Mains power supply alarm
Ask this person to demonstrate or explain
sound fault”, page 7
the problem.
The compressor does not start “RAP 2.3 Compressor fault”, page 8

2
The compressor does not stop “RAP 2.4 Leak”, page 9
The audible malfunction alarm does “RAP 2.5 Malfunction alarm fault”,
The problem can be
not sound page 10
duplicated.

Final actions
Is the problem a result of improper 1. Perform the required preventive maintenance procedures. Refer to the
operator action?
"Preventive maintenance form" in the PM-PDI manual (P/N: 172559).

Has the faulty function been identified?

2. Complete all required administrative tasks.
3
See "Problem/Solution Table"
page 2-3

4
Instruct the operators to refer to the
procedures in the User Manual of the
Primo™.
See ”Operational checks”
page 2-5

Primo™ Service Manual - 171636(1) Page 2 - 3

 PROPRIETARY AND CONFIDENTIAL DRAFT September 24, 2012
Preventive maintenance instructions
Chapter 2: Troubleshooting Procedures

Preventive maintenance instructions

Refer to the “Preventive maintenance and Pre-Delivery Inspection Instructions” (P/N: 172559).
The frequency of inspections must be adapted to the general condition of the product and its use, for example, if the overlay is used by heavy patients. It is the
responsibility of the facility to implement a preventive maintenance program for the mattress functions under its conditions of use.
The mattress and accessories should be inspected at least once a year to keep them in good condition and working properly.
Every three years, it is preferable to ask Hill-Rom After-Sales Service or a Hill-Rom approved supplier to inspect the device in order to keep it in safe and good
working order over time. Depending on the maintenance operations and observations, the date of the next inspection must be recommended every time the bed is
serviced.

2 In order to benefit from optimal and rapid service when calling Hill-Rom about your Primo™, provide the serial number of the system about which you are calling.

Page 2 - 4 Primo™ Service Manual - 171636(1)

 PROPRIETARY AND CONFIDENTIAL DRAFT September 24, 2012
Operational checks
Chapter 2: Troubleshooting Procedures

Operational checks
Operational checks

"RAP 2.4 Leak" page 2-9

Does the compressor

Connect the system. stop after about 20
minutes?

Replace the (see procedure

1
3.13 page 3-11) sensor.
Does the On/Off
indicator light come Is the pressure
on? stable between 7
"RAP 2.1 Electric power
supply fault" page 2-6 and 9" H20?
The problem is solved.

2
Unplug the device.
Activate the CPR valve.

The visual and Contact your

audible mains Replace the power supply PCB Hill-Rom
fault alarms are (see procedure 3.6 page 3-5). representative (see last
The visual and audible page of the manual).
activated. mains fault alarms are
"RAP 2.2 Mains power activated after 10 minutes.
supply alarm fault" page
2-7

3
Connect the system. The problem is solved.

Connect the pressure gauge to

the seat cushion connector. Press .

Activate the CPR valve for 10

seconds then deactivate it. "RAP 2.5 Malfunction alarm
"RAP 2.3 Compressor
fault" page 2-8 fault" page 2-10
The audible alarm
sounds.

The compressor starts.

Perform the Final actions on

page 2-3.
4

Primo™ Service Manual - 171636(1) Page 2 - 5

 PROPRIETARY AND CONFIDENTIAL DRAFT September 24, 2012
Operational checks
Chapter 2: Troubleshooting Procedures

RAP 2.1 Electric power supply fault

RAP 2.1
Electric power supply fault
Disconnect the device from
the mains.

The wall socket is live. Open the control unit (see

procedure 3.5 page 3-5).

2
Connect the device to
another functional power
source.

The mains socket is

Disconnect the device disconnected (J1) or
from the mains. damaged?
The On/Off indicator
light comes on.
Check the fuse in the Fuse F1 is faulty.
control unit (see procedure

3
3.1 page 3-2). Replace the power supply
Connect the mains socket to
J1 (see figure 1-6 page 1-7) PCB(see procedure 3.6
or replace it, where page 3-5).
appropriate (see procedure
Inform the customer that 3.9 page 3-7). Replace the fuse (see
the connector is faulty. The fuse is faulty. procedure 3.5 page 3-5).

Close the control unit.

Replace the power Replace the fuse.
cable.

Connect the device Connect the device again

The On/Off indicator Replace the control PCB

light comes on. The On/Off indicator (see procedure 3.4 page
light comes on. 3-4).

Perform the Operational

checks on page 2-5.

Page 2 - 6 Primo™ Service Manual - 171636(1)

 PROPRIETARY AND CONFIDENTIAL DRAFT September 24, 2012
Operational checks
Chapter 2: Troubleshooting Procedures

RAP 2.2 Mains power supply alarm fault

RAP 2.2
Mains power alarm fault.

The visual mains The connection

between the control Check that J3 (see figure 1-
1
power alarm is on.
PCB and the power 2 page 1-2) is properly
PCB is working. attached.

If necessary, replace the

control PCB (see

2
procedure 3.4 page 3-4).
Replace the control PCB
The audible mains (see procedure 3.4 page
power alarm comes 3-4).
on after 20
seconds. Unplug the device from
the wall socket.

Locate the + and -

connectors of the battery on
Press . the power PCB (see figure 1-
Open the control unit (see

3
2 page 1-2).
procedure 3.2 page 3-3). The audible alarm
sounds.

The audible alarm The voltage is

sounds. about 4.8 VDC.

Replace the power supply

PCB (see procedure 3.6

Perform the Operational

page 3-5).
4
checks on page 2-5.

Primo™ Service Manual - 171636(1) Page 2 - 7

 PROPRIETARY AND CONFIDENTIAL DRAFT September 24, 2012
Operational checks
Chapter 2: Troubleshooting Procedures

RAP 2.3 Compressor fault

NOTE:
The diagnostic tester must be connected to the CPR valve for this PAR (See ”Diagnostic tester” page 2-1).
RAP 2.3
Compressor control fault.
Press the seat cushion
button.

2 The Pump LED is

on.

Replace the hose (see

The Seat Cushion
and Pump LEDs are procedure 3.7 page 3-6).
on.
Unplug the device.

Open the control unit (see Disconnect the sensor

3 procedure 3.2 page 3-3). from the diagnostic tester. The Leak Valve LED
is on.

Fuse F2 on the
power PCB is faulty.
Replace the (see procedure 3.13
Replace the power supply PCB page 3-11) sensor.
(see procedure 3.6 page 3-5).

Replace the fuse (see procedure

Connect the device. 3.5 page 3-5).

Activate the CPR valve for 10

seconds then reactivate it.

The compressor Replace the compressor (see Perform the Operational checks on
starts. procedure 3.8 page 3-7). page 2-5.

Page 2 - 8 Primo™ Service Manual - 171636(1)

 PROPRIETARY AND CONFIDENTIAL DRAFT September 24, 2012
Operational checks
Chapter 2: Troubleshooting Procedures

RAP 2.4 Leak

NOTE:
The diagnostic tester must be connected to the CPR valve for this PAR (See ”Diagnostic tester” page 2-1).

RAP 2.4
Leak.

Open the mattress.

1
If necessary, close Locate the CPR and the
the CPR valve. pressure relief valve.

Replace the pressure relief

2
The Pump LED is The pressure relief valve (see procedure 3.12
on. valve is open. page 3-10).

The mattress
inflates. Open the control unit (see
The mattress is
damaged. procedure 3.2 page 3-3).

3
Visually check the double
hose between the control
Open the control unit. unit and the mattress.
Replace the fuse (see Replace the mattress (see
procedure 3.5 page 3-5). procedure 3.14 page 3-12). The internal hose is
damaged.

The double hose is

damaged.
Replace the internal hose
(see procedure 3.7 page

4
3-6).
Replace the double hose
(see procedure 3.7 page
3-6).
Perform the Operational Replace the CPR valve
checks on page 2-5. (see procedure 3.11 page
3-9).

Primo™ Service Manual - 171636(1) Page 2 - 9

 PROPRIETARY AND CONFIDENTIAL DRAFT September 24, 2012
Operational checks
Chapter 2: Troubleshooting Procedures

RAP 2.5 Malfunction alarm fault

RAP 2.4
Malfunction alarm fault.

Unplug the device from the

wall socket.

2 Open the control unit (see

procedure 3.2 page 3-3).

Replace the control PCB

(see procedure 3.4 page
3-4).

Connect the device again

3
Perform the Operational
The audible mains checks on page 2-5.
fault alarm comes on
after 20 seconds.

Replace the control PCB

(see procedure 3.4 page
3-4).

Page 2 - 10 Primo™ Service Manual - 171636(1)

 PROPRIETARY AND CONFIDENTIAL DRAFT September 24, 2012

Chapter 3
Procedures for the removal, replacement and adjustment of parts

1
Preamble Required tools
Before replacing a part on the device, check that the new part performs the The following tools are required to service the Primo™ therapeutic mattress:
same functions and that the safety of the device will not be affected. Using • One Torx® screwdriver, e.g. 610
parts that are not included in the list of spares cancels the warranty conditions. • One small flat screwdriver
When re-installing, it is advisable to use the new parts contained in the • One pair of needle nose pliers
replacement kit. • One pair of long nose pliers
• One 7 mm open end wrench
NOTE:
The time shown at the start of each procedure is an estimate under optimal • One 21 mm or 13/16 mm open end wrench
operating conditions.
Prerequisites for all operations
1. Lock all moving parts of the bed on which the Primo™ is installed.
3
The current flows through the connectors when the device is switched on. 2. Place all the parts of the bed chassis in the horizontal position.
Staff may be injured if the device is not disconnected from the power source
when working on an electric part. 3. Remove the head and foot posts.
4. Lower the safety siderails.
5. Fully raise the sleep surface.
Only the power cords referred to in the spare parts catalog can be used with
the Primo™. Using other cords may compromise the compliance and safety of
the device.
6. Turn the device off.
3
Do not use silicone-based lubricants.
Make sure your hands are clean, and only handle the PCB by its edges.
When handling components, wear an antistatic strap (DES) to prevent
damaging them.
For shipping and storage, place the control board in an antistatic protective

4
bag.

Primo™ Service Manual - 171636(1) Page 3 - 1

 PROPRIETARY AND CONFIDENTIAL DRAFT September 24, 2012
3.1 Replacing the mains socket fuse
Chapter 3: Procedures for the removal, replacement and adjustment of parts

Symbols 3.1 Replacing the mains socket fuse

One flat screwdriver

x1 5 min

Time required for Number of technicians Required tools Removal

repairs

2 1. Remove the power cord from the connector.

Patient on the bed: Patient on the bed:

NO YES Unscrew

3
Remove Electrical Air disconnection
disconnection

Installation

Unclip Perform the removal

procedure in the Perform the operating
reverse order checks +

Page 3 - 2 Primo™ Service Manual - 171636(1)

 PROPRIETARY AND CONFIDENTIAL DRAFT September 24, 2012
3.2 Opening the control box
Chapter 3: Procedures for the removal, replacement and adjustment of parts

3.2 Opening the control box

2.
Torx® screwdriver, e.g. 610

1
x1 5 min

Removal

1.

Installation 3
+

Primo™ Service Manual - 171636(1) Page 3 - 3

 PROPRIETARY AND CONFIDENTIAL DRAFT September 24, 2012
3.3 Replacing the front unit
Chapter 3: Procedures for the removal, replacement and adjustment of parts

3.3 Replacing the front unit 3.4 Replacing the control PCB

Torx® screwdriver, e.g. 610 Torx® screwdriver, e.g. 610

x1 15 min x1 15 min

Removal Removal

2 1. Go to procedure 3.2
Put the front unit to one side.
1. Go to procedure 3.3

2.
2.

Installation Installation

+ +

Page 3 - 4 Primo™ Service Manual - 171636(1)

 PROPRIETARY AND CONFIDENTIAL DRAFT September 24, 2012
3.5 Replacing the power PCB fuses
Chapter 3: Procedures for the removal, replacement and adjustment of parts

3.5 Replacing the power PCB fuses 3.6 Replacing the power supply PCB

Torx® screwdriver, e.g. 610

One flat screwdriver

1
x1 5 min x1 15 min

Removal Removal
1. Go to procedure 3.2 1. Go to procedure 3.2
Put the front unit to one side. Put the front unit to one side.

3. 2.

Installation
4
+
Primo™ Service Manual - 171636(1) Page 3 - 5
 PROPRIETARY AND CONFIDENTIAL DRAFT September 24, 2012
3.7 Replacing the hoses
Chapter 3: Procedures for the removal, replacement and adjustment of parts

3.7 Replacing the hoses

3.
Torx® screwdriver, e.g. 610
Long nose pliers
x1 15 min

Removal

2 1. Go to procedure 3.6

2.

3
Installation

Installation

+
Page 3 - 6 Primo™ Service Manual - 171636(1)
 PROPRIETARY AND CONFIDENTIAL DRAFT September 24, 2012
3.8 Replacing the compressor
Chapter 3: Procedures for the removal, replacement and adjustment of parts

3.8 Replacing the compressor 3.9 Replacing the mains socket

Torx® screwdriver, e.g. 610 Torx® screwdriver, e.g. 610

Flat nose pliers

1
x1 15 min x1 10 min

Removal Removal
1. Go to procedure 3.7 1. Go to procedure 3.8

2. 2.

Installation Installation
4
+ +
Primo™ Service Manual - 171636(1) Page 3 - 7
 PROPRIETARY AND CONFIDENTIAL DRAFT September 24, 2012
3.10 Replacing the unit at the back of the control unit
Chapter 3: Procedures for the removal, replacement and adjustment of parts

3.10 Replacing the unit at the back of the control unit

Torx® screwdriver, e.g. 610 3.
Long nose pliers
7 mm open end wrench
x1 20 min 21 mm open end wrench

Removal

2 1. Go to procedure 3.8

2.

Installation

Page 3 - 8 Primo™ Service Manual - 171636(1)

 PROPRIETARY AND CONFIDENTIAL DRAFT September 24, 2012
3.11 Replacing the CPR valve
Chapter 3: Procedures for the removal, replacement and adjustment of parts

3.11 Replacing the CPR valve

3.
Long nose pliers

1
x1 10 min

Removal

1.

2.
3

Installation

3
+

Primo™ Service Manual - 171636(1) Page 3 - 9

 PROPRIETARY AND CONFIDENTIAL DRAFT September 24, 2012
3.12 Replacing the CPR valve on the pressure relief valve
Chapter 3: Procedures for the removal, replacement and adjustment of parts

3.12 Replacing the CPR valve on the pressure relief valve Installation

x1 5 min
No tools
+
Removal

2 1.

Page 3 - 10 Primo™ Service Manual - 171636(1)

 PROPRIETARY AND CONFIDENTIAL DRAFT September 24, 2012
3.13 Replacing the sensor
Chapter 3: Procedures for the removal, replacement and adjustment of parts

3.13 Replacing the sensor

3.
No tools

1
x1 10 min

Removal.
1.

4.
3
2.

3
Installation
NOTE:
Inspect the air hose for knots. They can
+
4
result in excess pressure in the mattress.

NOTE:
Keep the sensor flat during transport.

Primo™ Service Manual - 171636(1) Page 3 - 11

 PROPRIETARY AND CONFIDENTIAL DRAFT September 24, 2012
3.14 Replacing the mattress
Chapter 3: Procedures for the removal, replacement and adjustment of parts

3.14 Replacing the mattress

3.
No tools
x1 10 min

Removal.

2 1.

2.

3
4. Locate the sensor connector. Disconnect it.

5. Fold and remove the mattress.

NOTE:
Leave the plastic buttons in position on the cover.

Installation

Page 3 - 12 Primo™ Service Manual - 171636(1)