Ensuring Better Customer Experience

www.issl.com.bd
House#71, Road#7, Sector#4,
Uttara Model Town, Dhaka-1230
 WHO WE ARE
FOUNDED ON 2011
10 Years of Influential Experience

SERVICE & SOLUTIONS

BPO (Business Process Outsourcing) Service & Solutions

IT/ITES Services & Solutions

BUSINESS GROWTH
Fastest growing service provider with a 350+ robust
employee base

200 Workstations for BPO support

SERVING 12 BUSINESS VERTICALS

More than 50 clients served in Local, International, Multinational
and Government Sectors
 MEET OUR MANAGEMENT TEAM

MANAGING DIRECTOR CHAIRMAN DIRECTOR DIRECTOR

Md. Aminul Hoque Md. Habibul Huq Md. Musfeq Us Saleheen Md. Ashiqur Rahman

20 years in IT Business, Successful Entrepreneur, IT Responsible for ISSL Responsible for ISSL Market
Successful Entrepreneur Enthusiast since last 16 Years. Commercial, Projects and BPO communication, Branding and
Operation. 17 Years experience Corporate Sales & Affairs.
Highly efficient in developing Call Center solutions expert in Customer Experience &
new ideas and execution Service. 17 years experience in Call
Efficiently handling ISSL Center & BOI including Leading
Finance Secretary, Executive Technical and Financial Worked for Leading Telecommunications in BD.
Committee, BACCO. Telecommunications at CS
Responsible for ISSL technical Able to manage large team and
strategy development and lead
/ financial and regulatory part. deliver good result with proper
multiple team as a part of CS
Management team. follow up.

Prince 2® Practitioner Certified

 BUSINESS SCOPES

CALL CENTER BACK OFFICE DIRECT SALES & SOFTWARE & DIGITAL MARKETING TRAINING
SERVICE & SOLUTIONS SERVICES FIELD FORCE MOBILE & CONTENT & HR DEVELOPMENT
SUPPORT APPLICATION MANAGEMENT
- Inbound Services - Credit Recovery & - Direct Sales Team - Web Based - Social Media - Training &
- Outbound Services Collection - Document Business Software Management Development
- Call Center & IVR Operations Management Solutions - Chat bot - Skill Development
Solutions - Social Media Team - Software Integration Program
- Missed Call Marketing Query - KYC Team Integration, - Image Processing - HR Sourcing
Services Management - Collection and Migration & - Video Editing
- Online Chat and Recovery Team Modernization - 2D Animation
Email Services - Mobile Application - Voice Over
- Data Entry Development Content
- Digital Services Production
Integration - Bulk SMS Service
- Email Marketing
Template Design
- Voice Broadcast
Services
 OUR READINESS

INFRASTRUCTURE READINESS TECHNICAL READINESS RESOURCE READINESS

- 160 Call Center Seats with state of the art - Have own development team for - 350+ skilled resources with a pool of 100
infrastructure for call center and back operational software. more for call center operations
office operations - Cloud based CRM platform which can be - Separate Quality Control & Training team
- Own server setup customized as per client requirement for maintaining service excellence.
- IPTSP and ISP support - Online based reporting and data - Dedicated MIS team for reporting and
- Redundancy Management for smooth management facility analysis .
operations. - End to End Call recording
- IVR integration
 VALUE PROPOSITION

DATA DRIVEN LEADERSHIP COST OPTIMIZATION CUSTOMER EXPERIENCE

 15 Years Of Leadership  Leveraging up to 60% operational  Ensure 80% customer satisfaction
Experience cost index

 Continuous Process  Optimized resource and  Ensure customer experience

Improvement Through Innovation infrastructure management through Net Promoter Score
& Consultation strategies (NPS)

 Strong MIS Management With  A very minimal team engagement  Through proper customer insight
Decision Making Analytics for our for partner management from management, we can help City
clients mother organization. Bank to deliver better on customer
demands.
 Can scale up as well as shrink as
per situation based on forecasting  Customer Satisfaction Surveys
with a 24/7 support
 INDUSTRY VERTICALS WE ARE SERVING

GOVERNMENT TELECOMMUNICATIONS BANK & FINANCIAL SERVICE

ORGANIZATIONS INSTITUTIONS PROVIDERS

FMCG E-COMMERCE MOBILE HEALTH EDUCATION & LEARNING

SERVICES

MOBILE FINANCIAL GLOBAL EVENTS & SOCIAL MANUFACTURERS

SERVICES ORGANIZATIONS SERVICES
 MEMBERSHIP – AFFILIATIONS - CERTIFICATIONS

MEMBERSHIP BUSINESS PARTNER

AFFILIATION CERTIFICATION
 FIND US!

House 71, Road 7, Sector: 4, Uttara,

Dhaka 1230

+8802 8931295

09614 28 28 28

[email protected]

www.issl.com.bd

www.facebook.com/isslbpo
 THANK YOU
© Impel Service & Solutions Limited

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