Lecture - 4 & 5B
Lecture - 4 & 5B
❖Use customers’ feedback to determine incongruity and create the opportunity for
innovation.
Peter Drucker’s Sources of Innovation
(3 of 7)
3. Process Needs
The weak spots in your organization workflows, processes and systems provide
practical opportunities for innovation. Innovation based on process needs is a task-
focused rather than situation-focused. It improves the process that already exists,
redesigns existing, old processes and reinforces the weak links.
4. Structural Changes
As the business landscape evolves, every organization has to adapt.
Changes in industry shake-up businesses, yet they can inspire people to
explore and create new ideas as well. Generally, industry or market
structure is ever-changing, and it can create great innovative
opportunities for organizations to adapt and adjust quickly.
5. Demographics
Changes in demographics are defined as changes in population, size, age structure,
employment, educational status and income. They are the most reliable indicators of
future trends and offer diverse opportunities for innovation. Each new generation
demands new and unique products and services. These changes affect the market as
they determine the need for products, the target population who are buying those
products, as well as the number of products being distributed.
6. Perceptual Changes
With the growth of technology, there are significant changes in the way people
perceive the world. People change their perception about a certain product, brand or
even industry. Changes in perception are based on the mood rather than on the facts.
Changing your perception from "half empty" to "half full" opens up incredible
innovation opportunities.
7. Knowledge-Based Concepts
Every year new ideas are discovered, and a lot is added to the existing
knowledge base. Technological and scientific breakthrough are the source of
innovation that can’t be neglected. New knowledge can be applied in every
aspect of the organization, starting from learning more about emerging trends,
customer expectations, knowing how to use new technology, to improving
customer service and supply chain.
For Example;
Coca-Cola: Coca-Cola has introduced line extensions such as Cherry Coke,
Coke with Lime, and Coca-Cola Life. These innovations have enabled the
130-year-old brand to remain relevant, tap into emerging trends, and offer
new options to its customers.
Types of Innovation(contd.)
2. Disruptive Innovation
New technology is applied to an existing market, offering a new value
proposition and potentially overtaking established market leaders over time.
For Example;
Uber: Uber disrupted the traditional taxi service industry by introducing a
ride-sharing app that connects drivers with passengers directly, bypassing the
conventional taxi dispatch system. This innovation not only improved
convenience for users but also offered a flexible work option for drivers.
Uber's model has significantly impacted urban transportation globally,
prompting regulatory and business model adjustments in the taxi industry.
Types of Innovation(contd.)
3. Architectural Innovation
Existing technologies applied to new markets involve
reconfiguring product or system components for new
applications or uses.
For Example;
Toyota’s Prius: Toyota's introduction of the Prius, the first mass-
produced hybrid vehicle, is an example of architectural
innovation. Toyota combined existing internal combustion
engine technology with electric motor technology to create a new
category of environmentally friendly vehicles. This innovation
did not require the invention of new technology but rather the
novel integration of existing technologies, creating a new market
for hybrid vehicles.
Types of Innovation(contd.)
4. Radical Innovation
Breakthrough innovation that establishes new markets and involves novel
technologies, potentially disrupting or creating new industries.
For Example;
SpaceX’s reusable rockets: Space Exploration Technologies Corp. (SpaceX),
another venture by Elon Musk, has introduced the concept of reusable rockets
to the aerospace industry. Traditionally, rockets were single-use vehicles,
discarded in the ocean after launch, making space exploration exceedingly
expensive. SpaceX developed the Falcon series of rockets, capable of
returning to Earth after launch and being refurbished for subsequent missions.
This innovation drastically reduces the cost of accessing space, making it
more feasible for satellite deployments, scientific research, and even human
spaceflight. SpaceX’s reusable rockets are a cornerstone in the company's
ambition to make space more accessible and eventually enable human life on
Mars.
Introduction to Technology Transfer
▪ Transfer of technology is a process which is very essential for the wide
application, utilization and upgradation of technology which has been
developed.
▪ Or
▪ Technology transfer is the process that permit the flow of technology
from source to a receiver.
▪ Be action oriented: Innovators always must be active and searching for new ideas,
opportunities, or sources of innovation.
▪ Make the product, process, or service simple and understandable: People must
readily understand how the innovation works.
▪ Make the product, process, or service customer-based: Innovators always must keep
the customer in mind. The more an innovator has the end-user in mind, the greater the
chance the concept will be accepted and used.
▪ Start small: Innovators should not attempt a project or development on a grand scale.
They should begin small and then build and develop, allowing for planned growth and
proper expansion in the right manner and at the right time.
▪ Try/test/revise: Innovators always should follow the rule of try, test and revise. This
helps work out any flaws in the product, process, or service.
Stages of Creative Thinking Process
Creativity follows a structured process that helps in generating new ideas and
innovative solutions. Understanding the stages of creative thinking allows
individuals to navigate through challenges and refine their ideas effectively.
Whether it’s solving a problem or creating something entirely new, this
process helps bring clarity and direction to creative endeavors.
A typical Creative Process involves following five stages:
Phase 1: Preparation(based on background and skills)
Phase 2: The incubation process(turn rough idea into workable idea)
Phase 3: Insights(the idea has been well defined)
Phase 4: Evaluation (market viability)
Phase 5: Implementation (design road map, development stage)
Individual Exercise
Case Study
POST-IT NOTES
One way new products are developed is to take a current product and modify it in some way. Another
way is to determine how a previously developed product can be marketed or used by a particular
group of customers. The 3M Company is famous for many products, among them adhesives and
abrasives. A few years ago one of the 3M managers, a member of a church choir, wanted to mark the
pages of his hymnal so he could quickly find them. A bookmark would not do because the piece of
paper could easily fall out. The manager needed something that would adhere to the page but not tear
it. Back at work, the manager asked one of the members of the research and development department
if an adhesive existed that would do this. One did, but it never had been marketed because the
company found that the adhesive was not strong enough for industrial use. At the manager’s request,
a batch of the glue was prepared and applied to small pieces of paper that could be used as
bookmarks. As the manager who had requested the product began to think about the new product, he
concluded it had uses other than as a bookmark. Secretaries could use it to attach messages to files
and managers could use it to send notes along with letters and memos. In an effort to spur interest in
the product, the manager had a large batch of these ‘attachable’ notes, now called Post-it Notes, made
and began distributing them to secretaries throughout the company. Before long more people began
to ask for them. The manager then ordered the supply cut off and told everyone who wanted them
that they would have to contact the marketing department. When that department became inundated
with calls for Post-it Notes, it concluded that a strong demand existed throughout industry for these
notes and full production began. Today Post-it Notes is one of the largest and most successful product
lines at the 3M Company.
Questions
1. In the development of this product, how did the creative thinking
process work? Describe what took place in each of the five steps.
2. Why did the manager have the Post- It Notes sent to secretaries
throughout the company? What was his objective in doing this?