Sandeep Kumar Latest

SANDEEP KUMAR
Mob: +91 8130363811

Gurgaon, India
kumar.sandeep,[email protected]
Operations Management | Project Management | Process Excellence | Transitions
Synopsis: Dynamic and result-oriented, with an eye to quality delivery and experience in operations in
multiple domains including Order Processing & Customer information Management. Strong experience in
people, process, and project management. Lean certified and Green Belt trained. Responsible and
accountable for multiple transitions, team set ups, and project deliveries. Responsible and accountable
for multiple reporting and data analysis on a day to day and monthly basis.
CORE SKILLS
» Transitions & Migrations » Project Management
» Resource Forcasting, Capacity Utilization » Quality
» Team Leadership and Staff Development » Strategic planning & Implementation
» Team Building activities » Training & Development
KEY ACHIEVEMENTS
 Successfully led a Lean Six Sigma Green Belt project, delivering $1064K in hard savings by
implementing process improvements that reduced production cycle time by 30% and eliminated
bottlenecks.
 Successfully led a project, delivering $9085K in hard savings.
 LEAN Certified 2021. With hard saving of $609K.
 Successfully team handling.
 Process Trainer.
 Identified and resolved critical bottlenecks in the internal backlog project, resulting in a by increasing
the team productivity and timely completion of deliverables ahead of schedule.
 Qualitative experience in Operations, Project Management, Transition Management, Resource
Management, Process Management, Customer Relationship Management.
 Resolved partner and process escalations by analyzing root causes, implementing corrective actions,
and providing comprehensive feedback.
 SPOC of eRFQ & ELOQUA.
 Worked on automated lead notes to save the team time.
 Automation process worldwide for CIM.
 Work in CMG & IT Ticket Handling Process.
TRAININGS ATTENDED
 Green belt – in house conducted by Agilent
 LEAN Certification – In house training conducted by Agilent
 AGILE - Alison
 Business Writing Skills - in house conducted by Agilent
 RPA(UiPath) – Edureka
 7 Quality Tools - Workshop - in house conducted by Agilent
 Team Building - Workshop - in house conducted by Agilent
 Crucial Conversion - in house conducted by Agilent
 CI Certification - in house conducted by Agilent
 Minitab - in house conducted by Agilent.
 Advance Excel – Advance Excel Institute
 Power BI – in house conducted by Agilent.
 Power Automate - in house conducted by Agilent.
 Problem Solving - LinkedIn.
Agilent Technologies – Business Process Analyst (Team Lead) .
(Working from May’ 2014)
Roles & Responsibility
 Doing Process, partner, and team management.

 Handling current operations of Lead and Campaign management along with day-to-day
workflow management
 Creating prospect and contacts in data base post validation of Marketing seminar data,
with a monthly volume of more than ~2000 leads.
 Responsible for mass uploading process for EMEA, India and AFO.
 Measure teams’ performance and provide reports periodically including Team’s Accuracy,
Volume and SLA.
 Forecasting volume for marketing campaigns to better manage resource and efficiency.
 Process escalation handling, providing resolutions to stakeholders with CAPA, coaching and
feedback to team.
 Creating and managing process SOP documents for better standardization of the process.
 Gaining clarity from stakeholders on new process updates and creating team alignment for
improved efficiency and productivity.
 Creating analytics from CRM historical data, for sales and marketing team to better design
upcoming campaigns and derive data-based decisions for high customer outreach.
 Managing Day to day process issues/ fall outs by reaching out to relevant stakeholders and
providing guidance to the team.
 Manage capacity planning and scoping based on volumes and availability of resources for
maximum productivity.
 Proactive managing of process related errors that could lead to an escalation, getting
things first time right approach.
 Integrating and onboarding new mergers and acquisitions into the current process itself
with minimal impact on day-to-day activities, leading to smooth transition.
 Process training new joiners, creating training calendar and providing on job support post
go live, improving hire to production TAT.
 Automated marketing responses in AFO, with annual saving of ~2000 manhours, provided
training to other regions as well to improve efficiency and occupancy.
 Managing of process lead flow matrix, keeping it updated of any upcoming changes and
sharing with relevant stakeholders for process simplification and standardization.
 Worldwide (AFO as of now) SPOC for ELOQUA, working towards automation of marketing
leads, providing real time feedback on defects/ enhancements’ done by end-to-end
testing.
 Managing global opt out process, impacting customer satisfaction and maintaining process
compliance.
 Working with Learning & Development team to prepare the Module for new Joiners.
 Working with MarCom Team & Sales team.
Highlights:
Ozone Overseas – Operations Executive (CIM) (March 2012- April 2014)
Roles & Responsibility:
 Credit Control & Receivable follow up.

 Customer Care & Complaint resolution related to credit note, account reconciliation.
 MIS reports, aging reports and Sales reports etc.
 Keeping check on outward & inwards material.
 Order Approvals.
 Multi departmental coordination.
 Travel.
EDUCATIONAL QUALIFICATIONS AND CERTIFICATION

 MBA from Karnataka Open University in 2016
 Bachelor’s Degree in B.A. from Agra University 2009.
PROFICIENCY
 Working knowledge of SAP Business by Design, SAP CRM, HANA, SAP ECC, Oracle, SM9,
JIRA, ATG BCC, MiniTab, UiPath(RPA), Microsoft Office, Microsoft Tools, Advance
Excel, PowerPoint, SQL, Power Tools, LEAN, SIX Sigma Green Belt, AGILE, VISIO
2019….
PROFESSIONAL STRENGTHS
 Service delivery and target oriented
 Transitions and Migrations
 Back Office Operation Management
 Project Management
 Business Planning and Workforce Management
 Leadership and Team Building
 Driving Capability Development
 Performance Management & Compensation Management
 Resource Forecasting, Global Sourcing
 People development at 1-on-1 basis
 Project presentations and its delivery.
 Skillset alignment.

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SANDEEP KUMAR

Mob: +91 8130363811

Operations Management | Project Management | Process Excellence | Transitions

Roles & Responsibility

 Doing Process, partner, and team management.

Ozone Overseas – Operations Executive (CIM) (March 2012- April 2014)

Roles & Responsibility:

 Credit Control & Receivable follow up.

EDUCATIONAL QUALIFICATIONS AND CERTIFICATION

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