INTERNSHIP REPORT ON

U MICRO FINANCE BANK (U-BANK)

By

Aizaz ahmad badshah

CMS No: 38141

Supervised by: Muhammad Kashif Sb.

A report is submitted in fulfillment of the requirements for the degree of

Bachelor of Science in Business Administrations at

Riphah International University, Riphah School of Leadership,

Malakand Campus
 RIPHAH INTERNATIONAL UNIVERSITY, ISLAMABAD APPROVAL
SHEET SUBMISSION OF GRADUATION INTERNSHIP & COMMUNITY
WORK REPORT

The following statement is to be signed by the candidates ‘supervisor (s), Dean/HOD and must be
received by the COE, prior to the dispatch of the thesis to the approved examiners.

Candidate’s Name & Reg#: Aizaz ahmad badshahIdrees

Program Title: U MICRO FINANCE BANK (U-BANK)

Faculty/Department: BBA

Org Title: U MICRO FINANCE BANK (U-BANK)

I hereby certify that the above candidate’s work, including the report has been completed to my
satisfaction and that the report is in a format and of an editorial standard recognized by the faculty
department as appropriate for examination. The report has been checked through Turn tin plagiarism (test
report attached).

In-charge Industrial Liaison: ________________________________________________

Date: ___________________________________________________________________

The undersigned certify that.

1. The applicant present at a pre-culmination course, an outline and amalgamation of

significant discoveries of the theory, and that the examination is of a standard and
broadens proper for accommodation as a postulation.
2. I have checked the up-and-comer's postulation and its degree, organization and publication
benchmarks are perceived by the personnel/division as a suitable.
3. The plagiarism checked has been performed. Report is attached.

Dean/Head of faculty/Department:

Date:
 DECLARATION OF AUTHENTICATION

Ensure that the examination work displayed in this report is to the best of my own insight
Sources. I declare that this dissertation is my original work, gathered and utilized especially to
fulfil the purposes and objectives of this study, and has not been previously submitted to any
other university for a higher degree. I also declare that the publications cited in this work have
been personally consulted.

Signature:__________________________________________________
 ACCEPTANCE CERTIFICATE

INTERNSHIP REPORT
BY Aizaz ahmad badshah CMS NO 38141

A report submitted in partial fulfillments of the requirements for the degree of Bachelors In

Business Administration

We accept this report as conforming to the required standard

In-charge Industrial Liaison: (Name & Sig)

Vica Voce Panel Members: (Names & Sig)

HOD/In-charge: _ (Name & Sig)

Dean: _ (Name & Sig)

 DEDICATION

I dedicate this humble effort to my honorable parents especially to my sweet and loving mother.
she always prayed for my success and supported me spiritually and financially in every stage of
my life and also my friends and teachers guided me in these four years of my journey.

AIZAZ AHMAD
BADSHAHIDREES
 ACKNOWLEDGEMENT

Most humbly I express thanks to supreme Ruler, the Allah, Almighty, the most gracious and the
most Merciful, Who give me the strength and ability to complete the report. I am also great full
to my parents whose prayers; moral and financial support is always with me as a guiding light in
the struggling ways of my life.

Heartiest thanks go to my supervisor Muhammad Kashif, and all faculty member s of

Department of Business Administration for their help and support.

I would like to express my sincere gratitude to supervisor Muhammad Kashif sb, and all staff
members of Ubank because they helped us a lot.

I am also thankful to my siblings and friends as their amity support me at every point.

Aizaz ahmad badshah

 EXECUTIVE SUMMARY

The purpose of this report is to the performance activities of the U micro finance bank Islamic
Banking branch Chakdara and U-Bank Overall performance and its HR Polices and
organizational structure as well. According to my feelings U-Bank chain of command is
chairman then chief executive senior president then executive vice and this hierarchy is going to
end at non clerical staff.

U micro finance bank maintain its position as Pakistan premier bank determined to set higher
standards of achievements. It is the major business partner for the government of Pakistan with
special emphasis on fostering Pakistan is economic growth through aggressive and balanced
lending policies, technologically oriented products and services offered through its large network
of branches.

In this report we analyze different HR Policies of U micro finance bank including selection of
employees, categories of staff, compensation, promotion, transfer, leave, disciplinary rules and
different penalties related polices of the bank, we have certain findings and recommendation for
that at end pf report.
 TABLE OF CONTENTS
CHAPTER # 1 1
INTRODUCTION 1
1.1. Organization on Brief History...........................................................................................1
1.2. Vision................................................................................................................................1
1.3. Mission..............................................................................................................................1
1.4. Core Values.......................................................................................................................1
1.5. Organizational structure of the U-BANK.........................................................................3
1.6. Services.............................................................................................................................4
1.6.1. Retail Banking:..........................................................................................................4
1.6.2. Corporate Banking:....................................................................................................4
1.6.3. Agricultural Financing:..............................................................................................4
1.6.4. Islamic Banking:........................................................................................................4
1.6.5. Treasury Services.......................................................................................................4
1.6.6. Online and Mobile Banking:.....................................................................................5
1.6.7. ATM and Debit Cards:..............................................................................................5
1.6.8. Financial Advisory Services:.....................................................................................5
1.6.9. Remittances:..............................................................................................................5
CHAPTER 2 6
SWOT ANALYSIS 6
2.1. Introduction.......................................................................................................................6
2.2. Strengths of the U-BANK Branch....................................................................................6
2.3. Weaknesses of the Branch:...............................................................................................7
2.4. Opportunities for the Branch.............................................................................................8
2.5. Threats for U-BANK........................................................................................................8
CHAPTER 3 10
MY INTERNSHIP PROGRAMME 10
3.1. How I Got a Internship....................................................................................................10
3.2. Work Done By Me at the Branch....................................................................................12
3.2.1. 1st Week and 2nd Week.............................................................................................12
3.2.2. Account opening department:..................................................................................12
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 3.2.3. Opening accounts:...................................................................................................12
3.2.4. Required documents for account opening in U-BANK:..........................................12
3.2.5. 3rd Week Deposits:...................................................................................................13
3.2.6. 4th Week Withdrawals:.............................................................................................13
3.2.7. 5th Week Issuance of cheque book:..........................................................................13
3.2.8. 6th Week Clearing Department:...............................................................................14
3.2.9. 7th Week Remittances Department:.........................................................................14
3.2.10. 8th Week Bills Collection Department:....................................................................15
CHAPTER 4 16
CONCLUSION 16
4.1. Conclusion......................................................................................................................16
4.2. Learning..........................................................................................................................16
4.2.1. Basic Information of the Branch..............................................................................16
4.2.2. List of Activities Which I Have Performed.............................................................17
4.2.3. Detail of Branch Accounts.......................................................................................17
4.3. Recommendations...........................................................................................................25
4.3.1. Planned and Healthy Competition:..........................................................................25
4.3.2. Formation of a Research Cell:.................................................................................25
4.3.3. Reward System:.......................................................................................................25
REFERENCES 28
CHAPTER 5 29
COMMUNITY WORK REPORT 29
5.1. Event Details:..................................................................................................................29
5.2. Overview:........................................................................................................................29
5.3. Event Activities:..............................................................................................................29
5.4. Results and Impact:.........................................................................................................30
5.5. Future Plans:...................................................................................................................30
5.6. Acknowledgments:..........................................................................................................30

ii
 List of Figure
Figure 1: Organizational structure of the U-BANK........................................................................3

iii
 CHAPTER 01
1. INTRODUCTION
1.1. Organization on Brief History
The U micro finance bank (U-BANK) is a prominent financial institution in Pakistan. Founded
in 1991, it has a relatively short but impactful history. U-BANK's primary focus has been on
providing banking and financial services in the Khyber Pakhtunkhwa province of Pakistan,
although it has expanded its operations beyond the province over the years.

U-BANK has played a vital role in the economic development of the region by offering a wide
range of banking products and services, including retail banking, corporate banking, Islamic
banking, and more. Throughout its history, U-BANK has strived to promote financial inclusion,
support small and medium-sized enterprises (SMEs), and contribute to the overall economic
growth of the area.

Over the years, U-BANK has earned a reputation for its commitment to customer satisfaction,
innovation, and ethical banking practices. It continues to be a key player in the financial sector of
Pakistan, serving the banking needs of individuals, businesses, and communities in the region
and beyond.

1.2. Vision
To become a leading Bank providing efficient and dynamic services in both Islamic and
Conventional banking through expanded nationwide network.

1.3. Mission
To increase shareholders' value and provide excellent service and innovative products to
customers through effective corporate governance, friendly work environment & contributing
towards an equitable socioeconomic growth.

1.4. Core Values

The U micro finance bank (U-Bank) had several core values that guided its operations. These
core values may include:

Integrity: Upholding honesty, ethics, and transparency in all business dealings.

Customer Focus: Prioritizing the needs and satisfaction of customers.

1
Innovation: Encouraging innovation and adaptability to stay competitive and meet evolving
customer demands.

Teamwork: Promoting collaboration and a positive working environment among employees.

Excellence: Striving for excellence in all aspects of banking operations

2
1.5. Organizational structure of the U-BANK

BRANCH
MANGAER

2nd OFFICER

INVESTMENT GENERAL
FOREIGN EX.
BANKING

EXECUTIVE EXECUTIVE EXECUTIVE

OFFICER OFFICER OFFICER

OFFICER OFFICER OFFICER

JUNIOR OFFICER JUNIOR OFFICER JUNIOR OFFICER

ASSISTANT OFFICER ASSISTANT OFFICER ASSISTANT OFFICER

TRAINEE ASSISTANT TRAINEE ASSISTANT TRAINEE ASSISTANT

OFFICER OFFICER OFFICER

Figure 1: Organizational structure of the U-BANK

3
1.6. Services
The U micro finance bank (U-Bank) offered a range of banking and financial services, including
but not limited to;

1.6.1. Retail Banking:

This includes services like savings and current accounts, fixed deposits, and personal loans,
personal banking, refers to the provision of financial services and products to individual
consumers rather than businesses or institutions. It involves the services offered by banks, credit
unions, and other financial institutions to meet the financial needs of everyday people.

1.6.2. Corporate Banking:

Corporate banking, often referred to as business banking, is a specialized banking service that
caters to the financial needs of businesses, corporations, and large institutions rather than
individual consumers. It involves a range of financial products and services tailored to the unique
requirements of these entities.

1.6.3. Agricultural Financing:

Agricultural financing, often referred to as agribusiness financing or agricultural credit, is a
specialized financial service provided to individuals, farmers, and businesses involved in
agriculture and related activities. It aims to support the agricultural sector by offering various
financial products and services tailored to the specific needs and challenges of farming and
agribusiness.

1.6.4. Islamic Banking:

Islamic banking, also known as Sharia-compliant or Islamic finance, is a financial system that
operates in accordance with the principles of Islamic law, or Sharia. It differs from conventional
banking in several keyways, with a focus on ethical and religious considerations.

1.6.5. Treasury Services

Treasury services, often referred to as treasury management, encompass a range of financial
products and solutions that are primarily designed for businesses, corporations, and institutions
to efficiently manage their financial assets and optimize their liquidity. These services are
typically offered by banks and financial institutions and play a crucial role in helping
organizations manage their financial operations.

4
 1.6.6. Online and Mobile Banking:
Online and mobile banking are digital banking services that allow customers to access and
manage their bank accounts, conduct financial transactions, and perform various banking
activities using the internet and mobile devices.

1.6.7. ATM and Debit Cards:

Offering ATM facilities and debit cards for easy access to funds.

1.6.8. Financial Advisory Services:

Financial advisory services, often provided by financial professionals or firms, are services
designed to help individuals, businesses, or institutions make informed financial decisions,
achieve their financial goals, and effectively manage their financial resources. These services
typically involve a combination of financial expertise, analysis, and personalized guidance.

1.6.9. Remittances:
Remittance refers to the act of sending money, often from one location to another, typically
across borders or to individuals in distant locations. This transfer of funds is commonly carried
out by foreign workers or immigrants to support their families or to fulfill financial obligations in
their home countries.

5
 CHAPTER 2
2. SWOT ANALYSIS
2.1. Introduction
SWOT stands for: S for Strengths; W for Weaknesses; O for Opportunities; and T for Threats.
SWOT Analysis is basically an effective technique of analyzing used to know the Strengths,
weaknesses, opportunities and threats of the organization. By using this technique we can know
about organization internal strengths and weaknesses as well as external opportunities and
threats. SWOT analysis show overall situation of the organization, it shows where organization
stands now.

2.2. Strengths of the U-BANK Branch

The strengths of the U-BANK branch are as follows:

 Lenient communication between all tiers of management. There is no gap of

communication, higher management is all time available to help the lower staff. They can
approach them anytime.

 Respectable treatment with the customers. They believe that their customers are everything
to them. Therefore, there is respectable relation between management and their customers.

 Good security arrangements at the bank. There are 3 security guards at the bank along with
the security cameras and security alarms showing that bank is secure and safe.

 Attractive building and suitable working environment. The working environment is very
much feasible for work as everything that is required to perform tasks or activities of the
bank are available and accessible.

 Properly set water cooling and domestic arrangements like canteen and rest rooms.

 Availability of services like provision of tea to the customers. In order to maintain a long-
lasting relationship with their clients, they offer certain services to the customers like tea
showing that bank value their customers.

 24/7 availability of ATM at the branch, anyone can use it anytime.

6
 Customers’ privacy is taken care at bank. As it is the matter of their confidentially, so it is
never disclosed to anyone. However, after the death of the client, only necessary information
is available to its family after fulfilling the requirement of the bank.

 Location of branch is commercially suitable. Basically, the branch is in the commercial area
i.e., Chakdara road near to tehsil road. So, it accessible for the customers to visit the banks
or could use its services quite easily.

 The staff members are very corporative to each other as well to their clients, encourage a
friendly environment in which everyone is keen to help other.

 Availability of safe lockers (Wikiwealth). The lockers at the bank are very safe as they have
triple security system and he doors of the locker are very heavy so on one can easy open it.

 Specilly the Manger of this bank is very hardworking persnolity and He always want to
bring efficiency and effectiveness in working activities.

 The branch is located in the center of all government and private institutions.

 The staff of this bank is very active and fininshing their,s work on time.

 The bank is also maintaining government Deposits like passport, ARM license, Utilities bills
etc.

2.3. Weaknesses of the Branch

There are some weaknesses of the branch which are mentioned below:

 Sometimes the customers are overburdened when it comes to processes like account
opening. The format of account opening form look like complicated.

 Certain processes are too lengthy and time requiring therefore clients became exhausted
with such processes.

 Operations department sometimes exceeds its stipulated working hours due work load.
Therefore, they are no able to attend their family occasions due to with they became
demotivated and frustrated.

7
 High employee turnover. Due to poor evaluation system, only few employees get the
promotion or bounces that tease other employees who are equally working hard.

 There is no relationship officer (RO) to guide customers on their way of transaction.

 Little space for accommodation of customers when rush increases. As the bank is small as
the number of its customers so it get difficult to accommodate such large portion on clients
and the rush is usually increased at the starting dates on the month.

2.4. Opportunities for the Branch

Positive external conditions of U-BANK (U micro finance bank) that cannot be controlled but
which can surely be used to take advantage are as follows:

 Recent renovation taking place in branch building was according to the new environment;
this may help in increasing the attraction for the customers.

 Introduction and betterment of user-friendly technologies like phone banking, internet

banking and home deliveries are options to increase number of customers.

 Increased training period for employees to handle greater numbers of customers may be
introduced for better results.

 All the required information for customers may be displayed on touch pads for easy
accessibility may also be introduces.

 To arrange seminars for awareness of customers to know the Islamic banking system.

2.5. Threats for U-BANK

The threats for U-BANK are as follows:

 Competition! The branch is located in a highly commercial area where many other banks are
also functioning.

 Continuous innovation in applications and technologies provided by the branch has to be

ensured in order to keep this branch in synchronization with other branches of U-BANK.

 Changing regulations by the government may cause a threat to the smooth process of
banking e.g. Increased percentage of tax per transaction is imposed by the government but
8
 the customers are not ready to welcome this change in percentage by any means. This leaves
the bank in a state of confusion weather to support the customer or to obey the govt.

 Rapid changes in technology have to be inculcated promptly; a delay in this may cause lag
in competition with other banks.

9
 CHAPTER 3
3. MY INTERNSHIP PROGRAMME
3.1. How I got an Internship
First I search about internship in U-Bank criteria than I make resume and then I apply in branch
then they send my CV and other documents to head office then they call me for interview in
branch. After interview branch manager call me you are selected.

10
11
3.2. Work Done by Me at the Branch
Major activities performed during our internship program are as follows;

3.2.1. 1st Week and 2nd Week

3.2.2. Account opening department:
In this department, we have gained the practical knowledge about opening account. This
department deals with opening current and saving account for its customers and all matters
regarding thereof. The customers opening current and saving accounts can be categorized as
following.

 -Individual
 -Firm
 -Company
 -Trust
 -Staff
 -Others

3.2.3. Opening accounts:

In order to open an account, first of all the customers have to fill a form prescribed by the bank.
The person is required to bring some reference or introduction for opening the account.
Introducer may be the person who has any account with U-BANK.
Some important information regarding introducer e.g. the name and account number of the
introducer is written on the space provided on the specimen signature card. Then in order to find
out whether he is a true introducer or not, a letter is sent to him thanking him for this introduction
so that anything wrong may come into notice.

There are different requirements for different types of accounts and accountholders.

3.2.4. Required documents for account opening in U-BANK:

Following are some common and important documents for opening an account in U-BANK:

1. Nadra biometric verification

2. Account opening form (AOF).
3. Signature specimen card (SSC)

12
 4. Source of income.
5. Utility bill.
6. Know your customer (KYC)
7. Politically exposed person (PEP)
8. CNIC photo copy.
9. Next of kin CNIC.

3.2.5. 3rd Week Deposits:

The procedure undertaken upon receiving deposits from the customers is as follows:

 Examining the deposit slip to ensure that the name and the account numbers are
clearly indicated.
 Counting the cash and cheques and agree the total with the amount on the deposit
slip.
 After that the pay in slip is validated for cash transaction and transfer and clearing
transfer as appropriate before the counterfoil is handed over to the customer.
 Cheques signed by directors, partners or employees of a company, drawn in favor of
them and credited in their account in the bank are to be scrutinized.

3.2.6. 4th Week Withdrawals:

Cheques can withdraw amount. The withdrawals can be made only at the branch where the
account is maintained. The officer under his full signature authorizes all cash withdrawals. No
third-party withdrawal is permitted. In current account, the bank does not offer any interest. We
can deposit or withdraw any amount during banking hours.

3.2.7. 5th Week Issuance of cheque book:

The account holders request for the new cheque book by presenting the requisition slips along
with the authority letter to the concerned office. His signatures are verified before giving him a
new cheque book. The presence of the account holders is compulsory to get a new cheque book.
But if he sends a third person to get his cheque book then the procedure is as follows;

 An authority letter is given to the third party by the account holders.

 The account holders verify the signature of the third person on that authority letter.

13
 The bank officer gets the signature of that third person to confirm whether he is the same to
whom the account holder has sent.
The bank issues the new cheques book and authority letter is kept by the bank.

3.2.8. 6th Week Clearing Department:

In this department, I have worked for two weeks. Main branch receives the cheques from all of
its branches and makes the lots of these cheques again. Main branch sends these cheques to the
state bank of Pakistan where a clearinghouse exits. In this clearing house the representatives
receive their cheques and go back to their bank's main branch. Then the main branch sends these
cheques to their relevant branches where the validity of these cheques is verified and the
accounts of the relevant clients are affected.

3.2.9. 7th Week Remittances Department:

We have worked in this department for one week. This department deals in transfer of money
from one place to another or country by:

 -Demand drafts
 -Mail transfer
 -Telegraphic transfer
In this department internees are advised only to observe the working of transfer of money from
one place to another place of the country by the above modes of transferring money. During my
stay in this department, I observed that how demands draft be issued. The procedure is as
follows.

First the bank receives a written request from the customer to issue a bank draft. The written
request is either in banks standard form or separate paper signed by the applicant enclosed with
cash or cheques covering the amount of the draft and other charges of the bank.
While issuing a bank draft it is necessary that the draft should be free from alternations. All the
details must be written clearly in ink. After issuance a demand draft it is handed over to the
applicant and its advice containing the particulars of the draft is sent to drawer branch with its
necessary information and payment of the draft is making on its presentation.

14
 3.2.10. 8th Week Bills Collection Department:
I spent one week of my training in bills collection department. Here I collected utility bills like,
electricity, PTCL and telephone etc.

15
 CHAPTER 4
4. CONCLUSION
4.1. Conclusion
The U micro finance bank is not only a commercial bank but also an Islamic bank. As a U micro
finance bank has to do a lot of things for the betterment of the country. The Bank is strongly
positioned in the market and with its core strengths it can match shareholders' expectations and
thus raise their wealth in future through ethical banking and best pricing. Thus, it has to take
initiative so that it can fulfill the desire of the government as well as people. It will enhance more
public services and build up working teams to provide the best services to its valuable customers.
It must be run in organized way and discipline must be ensured in all sphere of its performance.
Efficient export team, import team and remittance team must be formed and perform duties
properly. More training, computerization, data collection, market analysis and swiftness in
servicing are essentially required. To do these the recommended suggestions can be used.
Although it is theoretical suggestions, it is not valueless. It has great impact on the banking
business and other sectors of the economy. For this, government help is essential and it is
expected that Govt will broaden its hand for implementing the recommendations for the welfare
of the people of Pakistan.

The branch should hire well and professional employees to work willingly and effectively in the
best interest of the organization or in the best interest of the owner.

4.2. Learning
4.2.1. Basic Information of the Branch

 Workload
Branch timing starts from 9:00 am to 5:00 pm (Monday to Friday) and 9:00 am to 1:30 pm
on Saturday for customer but Bank staff often goes late because the burden of the workload.
After the bank timing the staff must complete the daily vouchers transaction and made entries on
the net system and then counted cash, after matching physical and system balance put the cash in
safe. The banking staff should finish their work on daily basis. The employees have 15 days
leave annually along with the allowances so that the staff enjoys the holidays without any
tension.

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  Accounts

B0K timergara branch has total no of accounts are 5334 with 800 billion of deposit.
The detail of these accounts is given bellow.

• Current account------------------2060
• Term deposit receipt ------------1753
• Foreign account -----------------446
• Saving account ------------------475
• Total number of accounts ------5334

1. U-BANK used T24 software for its operation.

2. Landing interest rate are 2% and profit rate on saving account 5%.

4.2.2. List of Activities Which I Have Performed

Account Opening

The first and second week of my internship my supervisor told me the detailed information
about account opening. It is a basic need of a customer who wants to save his cash in U-BANK.
The process of accounting opening is by fulfilling the account opening form which contains a
number of accounts. The customer chooses the account which is suitable for him, date of
opening, introducer’s name and address, special instruction if any, information about zakkat
deduction and mode of delivery of cheque book, Debit card and other facilities. The filled form
is submitted in bank, the bank admits the signature of the applicant and verifies the introducer’s
signature. U-BANK opens following these accounts:
• Current Account
• Saving Account
• Foreign currency Account

4.2.3. Detail of Branch Accounts

 Specimen Signature Card

This card contains account number, picture of the account holder, title of the account and
the specimen signatures of the account holder and thumbs signatures of both hands for
17
verification. When this form is submitted in bank, the bank officer admits the signature of the
applicant and keeps this specimen card in record. After the submission no one can withdraw the
amount only the account holder withdraws his amount.

 Cheque Book Requisition Slip

Bank issues new cheque book to customer on the request of the customer. When slip is submitted
the bank as per instruction of account holder debited the account or if pays in cash. Bank issues
new Cheque book to customer on the request of the customer. Customer can make request for
new Cheque book in three main cases:

• Newly opened account.

• Finishes of previous cheque book.
• Lost or Theft previous cheque book.

 Opening of an Individual Account

Following documents must attach with form for opening of an individual account photocopy
of CNIC/ Passport of individual.
• If the person is illiterate, then three photographs are attached with the form.
• In case of salaried person attested copy of service card or any other acceptable evidence

of service, but not limited to a certificate from employer.

 Opening of Joint Account

All above required document are needed. The box of special instruction must be filled that

either only one partner signature is sufficient to run the account, or all partner signatures is

required.

 Opening of an Sole Proprietorship Account

In case of sole proprietorship, the following documents are needed. Application for opening
an account on the official letter head of the sole proprietorship.

• List of official authorized to operate the account and their specimen.

18
 • Evidence of membership of trade organization/ chamber of commerce etc.

 Account Opening of a Minor

In the case of account being opened and operated under the name of a minor (Age
Below 18 years) the word “minor” must added with the title of account, the particulars of
account in the account application form. CNIC of father/Guardian along with form ‘B’ of minor

attached with the form.

Cash Department
The most division of any bank for every day activity and without the consent of the cash
official; nobody can enter in this office. U-BANK timergara branch bargains in all cash
applicable to the day-by-day activity. U-BANK timergara branch the majority of its work is done
through the PCs since it is absolutely on the web. It performs following works in its day-by-day
life. Gotten cash Cash Installments Keep up with the record of paid checks Store receipt record
Keep up with record of bills got Keep up with Shutting balance.

 Cash Paid Procedure

A technique in which the cashier paid the cash to customer against the giving of check and
no installment is managed without check. The customer filled the check and afterward clerk
assess the accompanying things in line genuinely. Date and Mark Cross Cutting Sum is Figures
and words One mark on the underneath right corner of the check Two mark on the rear of the
check Drawee's A/c Title Assuming the check is substantial in all regards, the clerk feed a few
contributions to the PC, so the cash balance is refreshed. The clerk effectively sees the
equilibrium of the customer and if the check sum is more than his equilibrium or mark is
contrary check will be return. After the exchange the detail of notes is referenced on the rear of
the check and stepped the cash got by the clerk. The clerk simultaneously keeps up with the

"Cash voucher got record sheet".

 Cash Got Procedure

The course of cash got begins from fulfilling the paying-in-slip (Store Slip) accessible in
the bank by the customer, giving the connected subtleties of the exchange. This paying-in-slip
contains the Record number, date, and title of a/c, subtleties, sum in words and figures being

19
stored and subtleties of the cash. The contributor signs the on the right not exactly of the voucher
and notice his name and CNIC number on the Store. The Store slip fills in as a voucher to refresh
to automated exchange record. The exchange record is just refreshed by Store slip and Check.
The clerk is capable to get the store slip and give the cash to the contributor. The clerk check the
important subtleties like the contributor account balance, his mark and counts the cash sum with
the sum referenced in the voucher. In the event that the sum doesn't count with the voucher sum,
clerk reject the store slip and no section is given in the computer. After the culmination of the
cycle clerk returned one piece of slip is gotten back to the customer and other is given to the PC
administrator. A vital check is that the dates referenced into the two reports should be something
very similar.
Clearing Department

SBP has a clearing house in which the delegates of all banks for settlement of the checks and
other monetary instruments. Clearing framework is useful for the time the time wild in
perspective of Bank just as customer. For bank, following are state of being an individual from
clearing house. It is where delegates of all banks of the city get together and settle the installment
and receipts of checks drawn on every others. It should be planned bank for example it is enlisted
by State bank of Pakistan 50 checks each day should be drawn on it for the ceaselessly three
months It must have account with State bank of Pakistan Adequate equilibrium as indicated by
prerequisite of State bank of Pakistan should be in record of that bank.
 System for Clearing Checks and Instruments
The clearinghouse of SBP, through which branches advance and get, clearing checks, with
a timetable, conducts clearing. The assistant of sending branch readies the timetable and
vouchers of all the clearing check, which he got on that day and sends these checks to the
checking official. Checking official passes these checks and vouchers by his initials, support
stamp and branch uncommon intersection stamp. Representative posts the contra passages of
these vouchers in the clearing register. At consistently at about 9:05 a.m. Agent of all
neighborhood banks are in getting house free from SBP, to get and advance the checks. 

Capacity of Clearing Office

To acknowledge move conveyance and getting checks from the customer free from branch
and orchestrate their assortment. To organize the installment of checks drawn on the branch and
given for assortment to some other part of U-BANK or some other part or sub individual from

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the neighborhood getting house To gather sum free from checks drawn on part or sub individual
from nearby clearing house, sent for assortment by U-BANK branches not addressed at the
nearby clearing house.

Remittance/Transfer Funds Department

Settlement is move of assets starting with one branch then onto the next part of same bank and
in my fourth week I had been work and find out about the settlement office. A settlement is
significant assistance given by the bank to the customer and furthermore for the non-customers.
Bank charge some help charges against the moving cash starting with one spot then onto the
next, so it is another kind of revenue for the bank.
In the settlement division I took in the follow things about settlement.

1. Move inside the branch.

2. Move cash starting with one branch then onto the next.

3. Move the cash starting with one bank then onto the next bank in an equivalent city.
4. Move the cash starting with one branch then onto the next bank in various urban

communities.
 Method of Settlements
• Request draft (RD)
• Transmitted Exchange (TT)
• Mail Move (MT)
• Demand Draft (DD)
• Unfamiliar exchange
 Interest Draft

An Interest draft is an instrument given for the installment of certain sum to the specific
individual. Three gatherings are engaged with this interaction.

1. Cabinet: giving Bank.

2. Drawee: the bank on which the draft is drawn.

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 3. Payee: name of the individual to whom the installment is to be made.

 Method for Issuance of Interest Draft

Top off the structure containing following sections:

• Candidate's Name
• Candidate's Location
• Candidate's Mark
• Payee's Name
• Name of Drawee
• Date
• Sum in figures and words

Accounts Department

In the account department at U-BANK Timergara Branch, where I did my internship,

accounts-related work is largely done online, but it can also be done manually, but presently the
majority of work is done online at compute. Different bank statements are created here on a
monthly, quarterly, semi-annual, and annual basis of financial statements. The voucher system is
the foundation of this account department because it keeps track of all transactions that occur in
the bank. Different entries are then transmitted in their unique head’s accounts with the use of
vouchers.

 Accounting Department Functions

The accounting department performs the following tasks:

• Prepare and keep vouchers.

• Update general ledger.
• Prepare various types of statements.
 Vouchers
Each bank transaction requires the usage of vouchers. The vouchers are organized by their
heads by the officer in charge of the account department. There are two different kinds of
vouchers:

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 1. Vouchers for debit.

2. Vouchers for credit.

a) Cash vouchers.

b) Clearing vouchers.
These vouchers are used for all daily cash, transfer, and clearing transactions. On a sheet,
all of the vouchers that have been passed throughout a single working day are gathered and
summarized. Supplementary sheet is the name given to this sheet. It aids in the preparation of the
Cash Book.
• All debit cash vouchers, clearing vouchers, and transfer vouchers are contained on
the Debit Supplementary Sheet.
• All credit cash vouchers, clearing vouchers, and transfer vouchers are contained
on the Credit Supplementary Sheet.

 General Ledger Updating

When vouchers are registered in the cashbook, the balance is written in each head of the
ledger. The income account and the expenditure account are the two main heads of the general
ledger, and each head of account has its own register. Ledgers were used for all cash
transactions, clearing, deposit, transfer, withdrawal of cash, foreign exchange, and advances. The
following general ledger and other account books are prepared and updated by the accounting

department.

a) Daily general ledger of expenses

b) Daily general ledger of income

c) Monthly general ledger of assets

d) Monthly general ledger of liabilities

e) Daily general ledger of zonal expenses

f) Daily general ledger of audit expenses

g) Daily general ledger of regional expenses

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 h) Inspection expense general ledger on a daily basis

The format of the complete ledger above is nearly identical. A/C No., description, prior
Balance, Dr. Amount, Cr. Amount, and running balance are all listed in the general ledger.

 Preparing a Variety of Statements

These statements are prepared by the accounts department:

a) General Ledger

b) Income Statement

c) Balance Sheet

d) Statement of Foreign Currency

Department of Advancement

I learned the advance work in the last week. The sum granted by the payer to the payee on
the promise of returning it at a later period with a specified rate of interest is referred to as an
advance. So, in the banking sector, an advance is a promise that the borrowed amount will be
paid back in installments in the future, plus a specified rate of interest. The advance is given to a
person in exchange for promising some form of security with banks, such as land with an equal
or extended amount pledged with the bank as advance security.

 Different Types of Advances

 Demand Finance

Demand finance is a sort of advance in which a bank makes a contract with a customer
that states, "In the future, I will offer you a contracted amount for your need at a fixed rate." This
bank will require security that is 100 percent equivalent to or more than the amount advanced. It
could take the form of a stock, a piece of land, or another financial instrument. If a customer
requests a $5 million advance, U-BANK will enter into contract with that customer to give the

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cash when it is needed in the future, and U-BANK will charge a 15 to 20% interest rate on the
advance, as well as a security deposit equivalent to the amount of the advance.

 Cash Finance
This is supplied to people who have a short-term cash requirement, such as sole proprietors,
partnership companies, and so on, to meet their cash needs on a timely basis. This advance is
only given to those people in whom the bank has complete faith and who are faithful bank
customers. This bank will require security with a value of 50% or more of the advance amount.
Interest rates vary depending on the type of security; U-BANK charges interest rates ranging
from 15% to 20%.
 Overdraft Finance

Overdraft is a type of advance in which a bank allows its most loyal and important
customers to get cash even if the amount requested is not available in their account. Which bank
places a limit on its customers' current account withdrawals from the account's actual balance?
For this, the bank will charge interest or fees on the amount that has been overdrawn from the
account. When a customer needs cash, he can take full advantage of the overdraft facility. And
when it returns the cash, it deducts the amount from the account. Unsecured and secured
overdrafts are also possible. Unsecured overdrafts rely on the customer's personal security,
whereas secured overdrafts allow the consumer to overdraw the amount from their account after
giving security to the bank, which might be government or first-class financial instruments

4.3. Recommendations
The U micro finance bank is included in ten top most banks in Pakistan Equity as well as assets
wise, but for the further improvement in various sectors that may need recommendations to the
bank would be as follows:

4.3.1. Planned and Healthy Competition:

The U micro finance bank should become very specific about its competitors, so that it can
understand who its competitor is in the first degree and who is in the second degree. Then the
first-degree competitors should be watched closely.

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 4.3.2. Formation of a Research Cell:
A research cell should continuously try to gather information about the present action so its
competitors and expected future actions. So, in this way more effective strategies can be
formulated.

4.3.3. Reward System:

The performance reward linkage should be making strong as it is said, "A happy employee
delivers more than he receives from the organization." The U-BANK should also try to make its
employees happier.

 It is strongly recommended that U-BANK should go for computerization rather than

manual work, which is very slow and time, consuming process. In this age U-BANK
even does not have a partially computerized system where as other new competitor banks
are now going towards on-line banking services.

 Govt. should take keen interest to recover its bad debts, which can improve its financial
position.
In case of giving the loans, it is necessary to check the repute of customer towards loan
repayment. Bank shouldn’t advance the money to those people who are addict of
rescheduling of loans due to their political influences. Instead providing loans to these
persons, loans must be advanced to the well-reputed businesses and industries having
good record of loan repayment.

 Along with the officers, the training must also be given to the clerical staff. Because of
U-BANK are running on manual system and the training of its staff directly improving
their efficiency of work?

 Present training program for its officers is need to be improved, as this program instead
of improving the efficiency of officers is merely a burden for the bank in the form of
heavy T.A, D.A. and cost.

 Working conditions must be improved for the employees. Bank will definitely get more
benefits after some expenditure on the working conditions as it improves efficiency and
productivity of the employees.

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 U-BANK should flourish certain marketing plans to attract the customers by giving them
certain incentives and beneficial schemes to the customers as other competitor banks are
doing so.

 There is also a need of proper recruitment and selection program. New young talent
should be introduced to inject the new ideas.

 Deterioration in efficiency is mostly due to promotion without merit. So, promotions

must be awarded on merit and also when due.

 Special attention should be given to the behavior of the employees towards the
customers, as customer is the most important person for any bank.

 There are many employees who are working on ad-hoc basis creating dissatisfaction. The
deserved should be made permanent employees.

 Political influences in the bank should be eliminated.

 To motivate the employees of the bank, regular bonuses and incentives should be given
to them.
 There must be a friendly environment among all the employees as it enhances the trust
and sincerity.
 U-BANK should be focusing its attention towards the share of traveler cheque.
 Branch manager should be trained in the field of selling to serve better according to the
expectation of customers.
 The recruitment policy should be fair and transparent.
 Management should increase the branch limit of expenditure to fulfill the necessary
expenditure of personnel relation.

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 REFERENCES
1. http:// wwwU-Bank.com.pk

2. http: //www.bangor.ac.uk/ab/postgraduate/mbaf.htm

3. The U micro finance bank, information Memorandum,(2004).

4. U-Bank Chakdara branch staff

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 CHAPTER 5
5. COMMUNITY WORK REPORT
5.1. Event Details:
Date: 06 September 2023

- Location: Riphah International University, Malakand Campus

- Collaborating Organization: Alkhidmat Foundation

5.2. Overview:
The community work event organized at Riphah International University aimed to promote
environmental sustainability and engage the local community in the process of reforestation. The
event was a collaborative effort between Riphah International University and Alkhidmat
Foundation, with the shared goal of creating a greener and healthier environment for the
community.

5.3. Event Activities:

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 1. Tree Planting: Over 11 volunteers from Riphah International University actively
participated in the tree planting activity. We planted a total of 16 native trees, which
included species These trees were carefully chosen to thrive in the local climate and
contribute to the overall biodiversity.
2. Environmental Awareness: Throughout the event, we conducted informative sessions and
workshops to educate participants about the importance of trees and the environment.
Topics covered included the benefits of trees, the role of trees in mitigating climate
change, and the need for community involvement in conservation efforts.
3. Community Engagement: The event served as an excellent platform for fostering
community engagement. Participants from diverse backgrounds came together to work
towards a common goal, strengthening bonds within the community.
4. Distribution of Informational Materials: We distributed pamphlets and informational
materials to attendees, ensuring they had access to valuable resources to continue their
environmental efforts beyond the event.
5.

5.4. Results and Impact:

The community work event at Riphah International University was a resounding success. It not
only contributed to the enhancement of the local environment but also raised awareness about the
importance of tree planting and environmental conservation. Some of the notable outcomes
include:

 Sixteen trees were planted, which will contribute to cleaner air, improved aesthetics, and
wildlife habitat.
 Increased community awareness about environmental issues, inspiring individuals to take
positive actions in their daily lives.
 Strengthened collaboration between Riphah International University and Alkhidmat
Foundation, laying the foundation for future environmental initiatives.
5.5. Future Plans:
We are committed to building on the success of this event and plan to organize similar
community work activities in the future. These may include more tree planting events, recycling

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drives, and educational programs to further our mission of environmental sustainability and
community engagement.

5.6. Acknowledgments:
We would like to express our gratitude to Alkhidmat Foundation for their invaluable support and
collaboration in making this event possible. We also extend our thanks to all the volunteers and
participants who dedicated their time and effort to make this event a success.

Sincerely,

Aizaz ahmad badshahIdrees

Student at Riphah international University Malakand Campus

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