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Purcom Group3

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28 views20 pages

Purcom Group3

Uploaded by

Jillary Balmori
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Communication

for work purpose


Group-3 report in purposive communication
Lesson outline:
Workplace Communication
Business Letters
Importance of good
communication at the
workplace.
what is workplace
communication?
Workplace communication is the process of
exchanging information and ideas, both
verbally and non-verbally between one person
or group and another person or group within
an organization. It includes e-mails,
videoconferencing, text messages, notes, calls,
etc
Email-messages
distributed by electronic Calls-an instance of
means from one computer speaking to someone on
user to one or more the phone or attempting to
recipients via a network.
contact someone by phone.

Video conferencing-is a Notes-a short informal


technology that allows locations letter or written
to users in hold different face-to- message.
face meetings without having to
move to a single location
together.

Text messages-an electronic


communication sent and
received by mobile phone.
things to consider in communicating in the
workplace?
!. Purpose 2. audience 3. tone
a) Who will read what I have - it will set how your
a) Am I writing to written? target audience will
create a record, to accept what you are
request/provide b) What are their job titles trying to say.
information, or to and/or areas of
persuade? responsibility? - you do not have to
sound tough,
c) What do they already demanding, or
b) What am I trying
know about the specific condescending in your
to say? situation? discourse especially in
sensitive subjects or
d) Why do they need this issues
information?
Workplace communication will fail the
ethics test if it is corrupted by any of the
following tactics (Searles, 2014):
1. Suppression of information.
2. Falsification or fabrication.
3. Overstatement of understatement.
4. Selective misquoting.
5. Subjective wording.
6. Conflict of interest.
7. Withholding information.
8. Plagiarism
UPWARD DOWNWARD
COMMUNICATION COMMUNICATION

BROAD
CATEGORIES OF
WORKPLACE
COMMUNICATION
LATERAL OUTWARD
COMMUNICATION COMMUNICATION
upward communication
-from your position to an audience above you in the job
hierarchy.
Example: a response to a letter from your manager

Lateral communication
-between you and an audience within your level of hierarchy.
Example: a phone call to/from a co-worker you are
collaborating with
Downward communication
-from your position to an audience below you in the job
hierarchy.
Example: an oral reminder to a trainee

outward communication
-between you and a company that you do business with or an
audience outside your workplace
Example: a letter of inquiry addressed to a supplier regarding a
delivery to your office
What is business letter?
Business writing is a type of professional
communication. Also known as business
communication and professional writing. A
business letter is a professional, formal
letter that is sent by one company to
another. These letters can be used for
professional correspondence between
business clients, employees, stakeholders
as well as individuals.
Writing business correspondence like
letters and memos is a skill or potential
that must be developed and possess by a
person regardless by his work, profession,
or specialization (Mosura, et al., 199)."
parts of business letter
1. heading
-includes the return address and the
date on the last line.
3. SALUTATION
-is the greeting part that is written in a
polite and courteous manner followed by
a comma (,) or a colon (:)
2. INSIDE ADDRESS/RECIPIENT'S ADDRESS
-contains the name to which the letter
is written and addressed
parts of business letter Three Parts
4. BODY OF THE LETTER •Introduction
-contains the main •Middle Section
purpose of the letter, •Conclusion
the very reason for
writing. It is very
important that the body
of the letter be written
in a straightforward,
simple, and coherent
manner.
parts of business letter
5. COMPLIMENTARY CLOSING 6. SIGNATURE BLOCK
- is the polite yet business- - the name of the sender is written
like ending of the letter. This on the first line, then his/her
ends with a comma (,) position on the next line. It is
expected that the sender will put
his/her signature above his/her
name.
formats of a business letter
Positions all the parts of the letter to the
1. BLOCK left, single space and justified.
formats of a business letter
All parts of the letter are tabbed on the left. sigle space
2. MODIFIED BLOCK and justified except the heading and the closing which
are tabbed on the center.
formats of a business letter
3. Semi-BLOCK
The paragraph are indented instead of
placing them all on the left. Heading is
on the center, and the date can be
placed in the right side, three spaces
after the heading. The recipient's
address is on the left, and the closing
on the right.
IMPORTANCE OF GOOD COMMUNICATION AT
THE WORKPLACE
1. Innovation
2.Growth
3. Effective Communication
4.Team Building
5. Giving A Voice to All
How can you improve the communication
at the workplace?

1.Include everyone
2.Listen and show empathy
3.Define Objectives and Expectations
4.Send your message clearly
5.Choose your medium carefully
Imagine that you are an employee.
Can you think of a specific workplace
scenarios where effective workplace
communication is crucial?

What are some things to keep in mind when


communicating in the workplace?

How are you going to apply each broad


categories of workplace communication?
Give example.
Thank you
very much

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