TABLE OF CONTENTS Page No.

INTRODUCTION 3

MANUAL OBJECTIVES AND USE 3

NICS STRUCTURE 4

HOW TO READ 6

DEFINITION OF TERMS 7

GROUP 1: CORE ICT COMPETENCIES 10 – 26

GROUP 2: CIVIL SERVICE 27 – 31

GROUP 3: INFORMATION TECHNOLOGY 32 – 60

GROUP 4: CYBERSECURITY 61 – 74

GROUP 5: NETWORK MANAGEMENT 75 – 85

GROUP 6: BUSINESS OPERATIONS 86 – 95

GROUP 7: HUMAN CAPACITY-BUILDING 96 – 111

REFERENCES 112 – 125

Updated National ICT Competency Standards | DICT 2

INTRODUCTION

The rapid evolution of Information Communications Technology (ICT) necessitates a

corresponding speed of development in the skill sets and knowledge based on the current
ICT workforce.

The ASEAN Digital Masterplan (ADM) for 2025 acknowledges this need, with one of the
desired outcomes and enabling actions enumerated is an increased capability for businesses
and people to participate in the digital economy. This vision includes improving curriculum
development, building capacity, and raising ICT professionals' qualification standards.

The primary objective of this project is to develop an updated National ICT Competency
Standards or NICS that is strategically designed to enable individuals and organizations to
achieve the nation’s ICT goals.

The enabling objectives that allow the achievement of the primary objective are as follows:

1. Collect and analyze data through literature review and focus group discussion
2. Restructure the NICS based on collected and analyzed data
3. Update the twenty (20) NICS

MANUAL OBJECTIVES AND USE

General Guidelines for Effectiveness

The competency framework serves as a comprehensive guide for public agencies, private
organizations, and professionals. It outlines the essential competencies necessary for optimal
performance in diverse roles. Whether you're a government official, a corporate professional,
or an independent practitioner, these guidelines offer valuable insights to enhance your
effectiveness.

Customization for Unique Functions

Recognizing the diversity of roles and functions, the competency framework acknowledges
the need for customization. Professionals can tailor the guidelines to align with the nuances
of their specific responsibilities. It functions as a flexible tool, allowing individuals and
organizations to adapt the general competencies to fit the intricacies of their processes.

Updated National ICT Competency Standards | DICT 3

Continuous Improvement
Beyond initial implementation, the competency framework serves as a compass for ongoing
development. Professionals are encouraged to view it as a dynamic tool for continuous
improvement. Regularly revisiting and refining competencies based on evolving job
requirements ensures relevance and sustained effectiveness in the ever-changing
professional landscape.

NICS STRUCTURE

The NICS is structured to provide organizations with a benchmark of key knowledge, skills,
and attitudes that will bring them to realize their objectives. The enhanced NICS now covers
the general functions of an organization with additional emphasis on Information
Technology, Cybersecurity, and Network management.

Table 1

Updated NICS Groupings

Groupings Functions Description
Core ICT
Applicable to all roles regardless of level and affiliation
Competencies
Civil Service Applicable to all civil servants regardless of level and affiliation

Chief Information
Officer
IT professionals who specialize in managing computer
Enterprise systems and technology infrastructure. They
Information Architecture troubleshoot issues, implement solutions, ensure data
Technology Solutions security, and oversee hardware and software. These
Group Architecture, experts play a crucial role in optimizing technology to
Design & meet organizational needs across various specialized
Delivery areas within information technology.
IT Governance
IT Operations
Cybersecurity professionals are tasked with protecting
Chief Information
computer systems, network, and data by
Security Officer
implementing security measures, monitoring for
Cybersecurity threats, and responding to security incidents. Their
Cybersecurity Governance role involves establishing safeguards, assessing risks,
Group
Cybersecurity and maintaining security protocols to prevent and
Architecture, address potential cyber threats within an
Design, and organization's infrastructure.
Delivery

Updated National ICT Competency Standards | DICT 4

 Cybersecurity
Operations
Network Network management professionals that oversee the
Governance setup, maintenance, and security of an organization's
Network computer networks. They ensure networks function
Network
Architecture, optimally, troubleshoot issues, and implement
Management
Design, and upgrades while maintaining adherence to security
Group
Delivery standards. This role requires expertise in network
Network protocols and security practices to manage complex
Operations network environments effectively.
Business operations professionals who manage and
enhance daily organizational activities, focusing on
Management
efficiency and effectiveness. They coordinate
Business workflows, optimize resources, monitor budgets, and
Operations implement strategies to improve productivity and
Operational achieve company objectives. This role is pivotal in
Support ensuring smooth operations and contributing to the
success of the organization.
Education and training professionals focused on
developing and reinforcing the skills, resources, and
Education
abilities of individuals or organizations. They design
Capacity-Buildi and implement programs to enhance knowledge and
ng capabilities through training, mentorship, and
Professional resource allocation. Their goal is to empower and
Learning and support sustainable growth and self-reliance within
Development targeted areas or organizations.

Updated National ICT Competency Standards | DICT 5

HOW TO READ

This competency framework encapsulates a wealth of information within a concise

structure, encompassing the following components:

Competency: Name/Title of Competency

Competency Definition:

Describes the competency by defining the tasks, how it’s done, and the outcomes to be expected.

Basic Intermediate Advanced

Limited to own individual Generally confined in own set of Covers/integrates work of

tasks and requires some tasks but has tasks that may require different individuals,
supervision and further working with or supervising others. functions, multiple tasks,
training. diverse work units, varied
situations. May include
effort in providing
recommendations on
policies, standards,
regulations, or programs.

Behavioral Indicators:
Observable behaviors and criteria that must be consistently exhibited by the individual to be
categorized at a particular level.

Enabling Competencies:
Knowledge bases that a person must have to perform at a certain level.

Updated National ICT Competency Standards | DICT 6

DEFINITION OF TERMS

Adult Learning Principles

Adult learning principles encompass the application of effective methods, whether through
a dedicated training program or a broader organizational learning effort, to efficiently
transmit information within an organization.

Andragogical Mastery
It pertains to expertise in andragogy, which is the art of instructing adults, stands in contrast
to pedagogy, the conventional approach to teaching children.

Attention to Detail
Attention to detail is the ability to efficiently allocate cognitive resources to achieve
thoroughness and accuracy when accomplishing tasks, no matter how small or large.

Attentive Listening
Attentive listening is a communication ability that goes beyond mere hearing of the words
spoken by another person, instead, it involves a deliberate effort to comprehend the
underlying meaning and intent.

Coaching
Coaching is described as a collaborative engagement with clients in a stimulating and
inventive process, motivating them to optimize both their personal and professional
capabilities.

Collaboration
Collaboration is to work jointly with others or together especially in an intellectual
endeavor.

Communication
Communication is the exchange of information among individuals using a shared system of
symbols, signs, or behavior.

Competency
Competency refers to the knowledge, skills, and attitudes (KSAs) associated with
exceptional job performance. It plays a role in discerning between high, average, and low
performance, signifying desirable qualities or behaviors and functions as performance
indicators.

Updated National ICT Competency Standards | DICT 7

Competency Framework
A competency framework serves as a guide and measurement tool for evaluating the skills,
judgment, knowledge, and attributes required for effective job performance. It establishes a
set of competencies for each position within a department, business, or company,
elucidating the values, behaviors, and standards the organization seeks to uphold in pursuit
of its goals. The competency framework essentially aligns personal performance with
corporate values, providing a means to assess employee performance and identify suitable
candidates during the hiring process.

Conflict Resolution Skills

Conflict resolution is the skill of acknowledging and addressing differences, ultimately
discovering a shared understanding that allows everyone to collaborate harmoniously.

Content Creation
Content creation involves researching, developing strategic concepts, transforming these
concepts into valuable materials, and subsequently promoting them to a specific audience.

Data Privacy Act

An act protecting individual personal information in information and communications
systems in the government and the private sector, creating for this purpose a national
privacy commission, and for other purposes

Enabling Competencies
Enabling competencies relates to the necessary foundational knowledge for achieving a
particular level of performance, setting them apart from the main competencies themselves.

Information and Communications Technology (ICT)

Information and Communications Technology (ICT) is defined as the totality of electronic
means to collect, store, process, and present information to end-users in support of their
activities. It consists, among others, of computer systems, office systems, and consumer
electronics, as well as networked information infrastructure, including the telephone system,
the Internet, fax machines, and computers.

Mentoring
Mentoring involves establishing an informal connection with the aim of fostering a mutually
advantageous, two-way relationship that supports long-term career advancement.
Password Hygiene

Updated National ICT Competency Standards | DICT 8

Password hygiene involves the extent to which a user's passwords are chosen and handled
in accordance with secure best practices.

Pedagogy
Pedagogy involves the exploration of the methods and activities employed in the practice of
teaching, specifically for children.

Resource Management
Resource management involves a set of procedures and methods employed to guarantee the
availability of all essential resources required to complete a project or achieve business goals.

Software Development Life Cycle

The software development life cycle (SDLC) is the process of planning, writing, modifying,
and maintaining software.

Stakeholder Engagement
Stakeholder engagement refers to the organization's method of involving pertinent
stakeholders with a specific aim to attain mutually agreed-upon results.

Strategic Thinking
Strategic thinking entails examining situations, recognizing patterns, and foreseeing
potential outcomes from a long-term perspective.

System Knowledge
System knowledge pertains to comprehension of basic computer systems.

Visionary Mindset
A visionary mindset involves possessing or being characterized by foresight and
imagination.

Updated National ICT Competency Standards | DICT 9

GROUP 1: ICT CORE COMPETENCIES

In the ever-evolving field of Information and Communication Technology (ICT), a baseline of

proficiencies is crucial. These core competencies serve as a national standard regardless of
one’s job, level of experience, department, or function to competently fulfill their roles,
collaborate efficiently, and optimize the utilization of ICT. High school graduates, or at the
very least, individuals entering the workforce, are expected to possess the basic level of the
following competencies.

COMMUNICATING AND COLLABORATING USING TECHNOLOGY

Uses appropriate digital communication tools to actively inform, engage, and understand
stakeholders while achieving shared goals.

Basic Intermediate Advanced

Behavioral Indicators: Behavioral Indicators: Behavioral Indicators:

● Communicates simple ● Makes use of various ● Integrates various

messages, information, digital communication digital communication
and inquiries using the tools that are suitable tools to suit different
appropriate tone via the for facilitating effective collaborative needs.
right digital and timely information ● Integrates secure and
communication tools. exchange with relevant reliable digital
● Creates clear and basic stakeholders. communication tools in
emails, and relevant ● Identifies the right fostering streamlined
correspondences using audience and/or communication and
the right productivity consumer before collaboration
tools. publishing information, experience for
● Publishes correspondences, or stakeholders.
correspondences, memos, especially ● Identifies and
reports, or messages to those confidential in addresses potential
the prescribed audience nature. communication and
through the right ● Verbally communicates collaboration
digital communication detailed messages, challenges to ensure
platforms and/or information, proposals, productivity and
standard email clients. questions, and concerns efficient workflow.
● Participates in using the appropriate ● Models responsible use
discussions and/or tone via the right of digital
group activities held digital communication communication tools to
through video tools. ensure adherence to
conferencing platforms.

Updated National ICT Competency Standards | DICT 10

 ●Provides timely ● Generates clear and security and privacy
updates on individual concise memos, emails, policies and laws.
tasks or responsibilities and relevant ● Utilizes digital
through team correspondence using communication tools to
collaboration platforms the right productivity contribute to
or digital tools. decision-making
communication tools. ● Enhances processes during crisis
● Adheres to laws and communications by or high-pressure
policies on data privacy integrating multimedia situations.
and confidentiality in elements like images ● Recommends
communications with and videos. improvements in the
internal and external ● Maximizes the use of use of digital
stakeholders. video conferencing communication tools in
● Safely shares files with tools for virtual work processes.
authorized stakeholders meetings, ● Trains and supports
through secure digital presentations, and team members in using
file-sharing platforms. other online digital collaboration
collaboration activities. tools.
● Utilizes team
collaboration platforms
and tools to facilitate
group processes such as
team discussion,
coordination, updating,
and the like.
● Manages and resolves
technical issues related
to communication
tools.
● Collaborates in
real-time on documents
and projects using
cloud-based platforms.
● Facilitates
asynchronous
collaboration through
shared documents and
comments.
● Engages in basic task
management through
digital platforms.

Enabling Competencies: Enabling Competencies: Enabling Competencies:

Updated National ICT Competency Standards | DICT 11

 ● Verbal and written ● Verbal and written ● Verbal and written
communication communication communication
● ICT literacy ● ICT literacy ● ICT literacy
● Attentive listening ● Attentive listening ● Attentive listening
● Adaptability in ● Adaptability in ● Adaptability in
emerging digital emerging digital emerging digital
communication communication communication
platforms platforms platforms

INFORMATION AND COMMUNICATION TECHNOLOGY LITERACY

Skillfully uses information and communication tools and technologies to perform daily
work functions successfully.

Basic Intermediate Advanced

Behavioral Indicators: Behavioral Indicators: Behavioral Indicators:

● Properly opens and ● Displays adeptness in ● Navigates and

closes applications on navigating and leverages on diverse
computers and mobile utilizing software software applications
devices. applications essential to and displays working
● Safely plugs and accomplish tasks and understanding of their
unplugs external responsibilities with advanced features and
storage. minimal guidance on functionalities.
● Safely installs and/or the usage of complex ● Shows high proficiency
updates secure relevant features. in using digital
work application ● Displays more communication tools
software, guided by an independent use of and platforms to
authorized employee communication perform efficient email
from the IT applications and/or management,
department. devices in coordination collaboration with
● Connects computer or collaboration with stakeholders, and active
and/or mobile device to stakeholders through participation in
secure internet email correspondence, sophisticated online
networks. messaging application, discussions.
● Navigates the and participation in ● Researches and
computer or mobile online discussion. provides
device's user interface, ● Conducts in-depth recommendations on
including its main online browsing and new technologies that
features, functions, researching while aim to improve
menus, and settings. critically evaluating the business processes
● Navigates the user information presented and/or output.
interface of common from sites.

Updated National ICT Competency Standards | DICT 12

 applications software, ● Identifies and solves ● Conducts
such as productivity technical issues on comprehensive online
tools, including its application software browsing and research
main features or and ICT devices with using advanced
functions, menus, and minimal support. research strategies and
settings. ● Adapts to new critical information
● Navigates the user technologies evaluation.
interface of web appropriate for the ● Diagnoses and resolves
browsers, including its work and/or the technical issues on
main features and business processes with computers and mobile
functions, menus, and moderate guidance. devices independently,
settings. ● Utilizes the use of the in alignment with IT
● Conducts basic online appropriate standards or guidelines.
browsing and research productivity tools for ● Efficiently organizes
using web clients. accomplishing more and manages digital
● Performs routine tasks complex deliverables or files and folders by
like creating basic tasks. employing systems in
reports, data entry, ● Manages file storage file naming,
communicating with and organization on management, and
colleagues, printing computers and other sharing.
documents, and storage platforms but
sending emails using may benefit from
appropriate assistance in organizing
productivity tools, complex file structures
office systems, or other and formats.
relevant software
applications.
● Practices organized
management of files in
local drives and cloud
storage.

Enabling Competencies: Enabling Competencies: Enabling Competencies:

● Research ● Research ● Research

● ICT literacy ● ICT literacy ● ICT literacy

Updated National ICT Competency Standards | DICT 13

 DIGITAL LITERACY
Accesses, manages, understands, synthesizes, integrates, communicates, and evaluates
information; Creates digital content appropriately based on reliable information through
digital technologies to perform tasks and responsibilities and to achieve common goals.

Basic Intermediate Advanced

Behavioral Indicators: Behavioral Indicators: Behavioral Indicators:

● Accesses and retrieves ● Accesses and retrieves ● Employs advanced

information from information from search strategies in
reliable sources. diverse sources of accessing information
● Validates information information with focus with focus on reliability
or news by conducting on reliability and and relevance of
research. relevance to the task at information to the
● Gathers reliable data hand. organization or task at
from multiple sources ● Employs a more hand.
to ensure the accuracy structured approach in ● Develops organized
and validity of the management of systems and structures
information to be used. content, including to manage information
● Distinguishes quality standardized for the organization or
and authentic content documentation and a teams to follow
from misinformation. systematic filing efficiently.
● Manages information system. ● Interprets digital
through proper ● Interprets digital content and articulates
documentation and file content and articulates its relevance in nuanced
management. its relevance in the and specialized work
● Articulates an immediate work contexts.
understanding of contexts. ● Processes information
digital content and its ● Processes information from diverse and
relevance to the current from various sources, complex sources with
task. drawing meaningful proficiency, making
● Integrates researched connections between meaningful
data into reports, different data sets. connections, and
documents, and ● Applies newly deriving insights
correspondences. processed information relevant to the
● Communicates and/or into correspondences, organization.
presents information reports, and/or ● Applies newly
processed and sourced presentations with processed information
from reliable sources to integration of insights to high-level reports or
the stakeholders on the practical business processes.
authorized to receive application. ● Provides
such information. ● Evaluates output to recommendations to
● Practices discernment ensure reliability, improve business
before disclosing quality, and accuracy.

Updated National ICT Competency Standards | DICT 14

 and/or posting ● Communicates processes based on
information. information to a sound research.
broader audience using ● Communicates
the appropriate digital information to diverse
communication audience, customizing
platforms. the delivery and
modality for more
effective
understanding.
● Conducts detailed
evaluation of various
information to ensure
high standards of
quality and reliability
of the content.

For leadership roles:

● Leads and mentors
colleagues in advanced
digital literacy
practices.
● Champions strategies
that aim to improve the
organization’s digital
literacy.

Enabling Competencies: Enabling Competencies: Enabling Competencies:

● Research ● Research ● Research

● ICT literacy ● ICT literacy ● ICT literacy
● Digital communication ● Digital communication ● Digital communication
● Collaboration ● Collaboration ● Collaboration
● For leadership roles:
o Strategic leadership
o Mentoring and
Coaching

Updated National ICT Competency Standards | DICT 15

 CYBERSECURITY
Protects ICT resources, including hardware and software, against security attacks to
ensure their availability, integrity, and confidentiality.

Basic Intermediate Advanced

Behavioral Indicators: Behavioral Indicators: Behavioral Indicators:

● Identifies common risks ● Protects issued ICT ●Communicates the

or threats to issued ICT resources by regularly importance of adhering
assets (e.g. desktops, using antivirus to cybersecurity
laptops, mobile software, installing and policies, systems, and
devices). using secure and requirements,
● Actively stays informed authorized including the benefits
about risks and threats applications, and using and implication of
to cybersecurity, them responsibly. nonconformity.
ensuring ongoing ● Identifies common and ● Promotes the
awareness and advanced risks or continuous
preparedness. threats and analyzes improvement of
● Connects devices to their impact on the cybersecurity policies,
secure and private organization’s ICT systems, and
internet connection. assets. requirements.
● Follows password ● Troubleshoots security ● Establishes and
hygiene practices (e.g. issues with guidance maintains relationships
using strong from authorized IT with external security
passwords, no sharing, personnel. experts and authorities.
regular updating of ● Actively stays informed ● Championing the team
passwords, using about risks and threats or organization’s
security measures such to cybersecurity, adherence to laws and
as 2-factor proposing preventive regulatory
authentication) to and mitigative requirements related to
safeguard devices and measures to safeguard cybersecurity (e.g. Data
information from the organization's ICT Privacy Act and other
unauthorized access. assets. standards if applicable).
● Recognizes the ● Implements
importance of using cybersecurity programs
antivirus software in and/or systems with the
protecting devices. guidance of the
● Goes to secure websites authorized IT group.
to download ● Utilizes comprehensive
documents and files. encryption and access
● Uses licensed controls to protect
applications in sensitive data.
performing job ● Conducts regular
responsibilities. cybersecurity

Updated National ICT Competency Standards | DICT 16

 ● Follows basic awareness training for
cybersecurity policies employees.
and systems for ● Complies with basic
handling ICT resources. provisions in laws and
● Identifies and reports regulatory
security incidents or requirements related to
breaches promptly. cybersecurity (e.g. Data
● Complies with basic Privacy Act and other
provisions in laws and standards if applicable).
regulatory
requirements related to
cybersecurity (e.g. Data
Privacy Act and other
standards if applicable).
● Demonstrates physical
security to protect ICT
resources (e.g., locking
workstations).

Enabling Competencies: Enabling Competencies: Enabling Competencies:

● Password hygiene ● Password hygiene ● Password hygiene

● Data Privacy Act ● Data Privacy Act ● Data Privacy Act
● Risk Management ● Risk Management ● Risk Management

INFORMATION SECURITY
Safeguards analog and digital information assets from unauthorized access, modification,
disclosure, destruction, and inspection, addressing risks or threats to ensure its integrity,
confidentiality, and availability.

Basic Intermediate Advanced

Behavioral Indicators: Behavioral Indicators: Behavioral Indicators:

● Identifies common risks ● Identifies common and ● Communicates the

or threats to the advanced risks or importance of adhering
organization's threats and analyzes its to information security
information assets' impact to the policies, systems, and
confidentiality, integrity, organization’s requirements including
and availability. information assets. the benefits and
● Stays informed about ● Stays informed about implication of the
risks and threats to risks and threats to nonconformity.
information security, information security,

Updated National ICT Competency Standards | DICT 17

 ensuring ongoing proposing preventive ● Promotes the
awareness and and mitigative continuous
preparedness. measures to safeguard improvement of
● Recognizes distinct the organization's information security
information categories information assets. policies, systems, and
based on security levels, ● Determines whether requirements.
such as confidential, for information is classified ● Establishes and
internal use, or intended as confidential, maintains relationships
for public access. intended for internal with external security
● Follows basic use, or suitable for experts and authorities.
information security public access based on
policies and systems for security considerations.
handling information, ● Implements
especially confidential information security
and sensitive programs and/or
information. systems with guidance
● Stores information in of the authorized IT
secure hardware or group.
cloud storage. ● Utilizes comprehensive
● Shares information only encryption and access
with authorized controls to protect
individuals through sensitive data.
secure networks and/or ● Conducts regular
platforms. information security
● Complies with laws and awareness training for
regulatory requirements employees.
related to information
security (e.g. Data
Privacy Act).
● Demonstrates physical
security to protect
information assets(e.g.,
locking workstations).
Enabling Competencies: Enabling Competencies: Enabling Competencies:

● Password hygiene ● Password hygiene ● Password hygiene

● Data privacy act ● Data privacy act ● Data privacy act
● ICT literacy ● ICT literacy ● ICT literacy
CONTENT PROCESSING AND GENERATION USING APPROPRIATE
APPLICATIONS
Processes and generates content including written texts, images, videos, and/or audio files
by utilizing appropriate productivity tools to fulfill daily work tasks.

Basic Intermediate Advanced

Updated National ICT Competency Standards | DICT 18

 Behavioral Indicators: Behavioral Indicators: Behavioral Indicators:

● Generates essential ● Generates documents ● Creates comprehensive

documents such as with advanced reports or documents
simple letters, basic formatting using with the use of
reports, memos, prescribed word advanced formatting
meeting agendas, notes, processing tools. features of word
and the like using the ● Processes and analyzes processing tools.
prescribed word data using advanced or ● Processes and analyzes
processing tools. specialized functions of multiple datasets using
● Generate essential spreadsheet the spreadsheet
documents focused on applications. application’s advanced
basic data management ● Designs visually features and functions
and analysis such as appealing presentations for data analysis,
data entry, sorting, with multimedia automation, and
filtering, basic elements and animations complex calculations.
calculations, averaging, using presentation ● Creates highly
and the like using applications. interactive and
spreadsheet ● Designs visually dynamic slideshows
applications. complex graphics using using advanced
● Generate basic graphic design features and functions
slideshows such as applications. of presentation
business presentations, ● Develops basic videos applications.
project updates, and using available media ● Creates high-quality
the like using such as photos, videos, graphics using
presentation and audio using video advanced features of
applications. editing applications. graphic editing
● Generates basic visual ● Integrates and edits applications.
content such as posters, multimedia elements ● Produces high-quality
social media cards, and seamlessly into video and audio
the like using graphic presentations and content with
design applications. documents. professional editing,
● Uses text and readily effects, and transitions.
available media such as ● Creates content that
images, videos, and/or aim to make an impact,
audio in the generation difference, and/or
of documents, support
slideshows, decision-making.
spreadsheets, and other
output.

Enabling Competencies: Enabling Competencies: Enabling Competencies:

● ICT literacy ● ICT literacy ● ICT literacy

Updated National ICT Competency Standards | DICT 19

 DATA ANALYSIS
Collects, cleans, transforms, and processes raw data to derive relevant insights to make
well-informed decisions.

Basic Intermediate Advanced

Behavioral Indicators: Behavioral Indicators: Behavioral Indicators:

● Recognizes the ● Articulates the ● Defines the problem or

problems, concerns, or problems, concerns, or objective that the data
issues guiding the data issues guiding the data analysis aims to
analysis. analysis. address.
● Gathers data from ● Determines credible ● Provides strategies and
credible sources and sources of information guidance in projects,
qualified participants for data collection programs, or research
or respondents using whose responses or that requires data
the appropriate data insights contribute to analysis.
gathering tools and the further ● Plans, implements,
methodologies with understanding of the oversees data analysis
guidance and issue, problem, or task procedures.
following established at hand. ● Collaborates with
procedures. ● Ensures data stakeholders from
● Demonstrates ethical consistency by using various functions to
considerations in data advanced spreadsheet align data analysis
collection such as functions in efforts with
adherence to the data standardizing data organizational
privacy laws and formats. objectives.
policies. ● Ensures cleanliness of ● Determines credible
● Ensures data datasets by using sources of information
consistency by using advanced spreadsheet and determines the
basic spreadsheet functions to identify appropriate data
functions in and remove or gathering
standardizing data standardize outliers, methodologies to
formats. inconsistencies, collect information-rich
● Ensures cleanliness of duplicates, and data.
datasets by using basic anomalies in the data. ● Designs the data
spreadsheet functions ● Ensures data is gathering instruments
to identify and remove appropriate for analysis ensuring relevance,
or standardize outliers, by transforming it clarity, and unbiased
inconsistencies, using advanced responses.
duplicates, and features and functions ● Ensures data
anomalies in the data. of spreadsheet consistency by
applications. determining the

Updated National ICT Competency Standards | DICT 20

 ● Transforms data using ● Identifies trends and or formatting that is
basic functions and patterns across multiple appropriate for further
features of spreadsheet data sets using data analysis.
applications as needed advanced spreadsheet ● Excels in cleaning and
or as instructed. functions and features. processing of data by
● Processes data to ● Applies the appropriate addressing outliers,
identify basic patterns basic statistical analysis missing values, and
or trends. on the data, such as ensuring data quality.
● Derives insights from descriptive statistics, to ● Develops and
the data using basic further analyze the implements predictive
statistical data. models for forecasting
methodologies such as ● Performs exploratory based on trends and
averaging and sample data analysis to patterns in the data.
size. determine trends and ● Conducts advanced
● Creates basic patterns in the data sets. exploratory data
visualization using ● Draws conclusions and analysis to determine
simple charts and provides general trends, patterns, and
graphs to represent recommendations relationships in the data
straightforward data based on the findings set.
findings. from the analysis. ● Applies advanced
● Communicates basic ● Translates complex statistical methods in
findings and insights findings into visuals the analysis of data.
from data analysis to that are easily ● Draws conclusions and
relevant stakeholders. understood by the provides insightful
● Collaborates with audience or end-users. recommendations from
stakeholders in the ● Translates findings, the analysis.
data analysis projects especially technical in ● Creates visually
or tasks. nature, into content that compelling and
● Makes decisions based can be comprehended informative data
on data. by the target audience. visualizations that
● Reports the findings, facilitate understanding
insights, and and decision-making.
recommendations from
the data analysis to
relevant stakeholders.

Enabling Competencies: Enabling Competencies: Enabling Competencies:

● Familiarity with data ● Familiarity with data ● Familiarity with data

collection methods. collection methods. collection methods.
● Basic knowledge of ● Basic knowledge of data ● Basic knowledge of data
data classification classification classification
techniques. techniques. techniques.

Updated National ICT Competency Standards | DICT 21

 ● Proficiency in basic ● Proficiency in basic data ● Proficiency in basic data
data processing tools processing tools (e.g., processing tools (e.g.,
(e.g., Excel). Excel). Excel).
● Proficiency in statistical ● Proficiency in statistical Proficiency in statistical
analysis techniques analysis techniques analysis techniques

INFORMATION SYSTEMS MANAGEMENT

Utilizes standard information systems relevant to business operations.

Basic Intermediate Advanced

Behavioral Indicators: Behavioral Indicators: Behavioral Indicators:

● Follows established ● Performs advanced ● Identifies opportunities

procedures for system functions in systems. for system
operation and data ● Independently resolves enhancements or
entry. routine technical issues customization.
● Seeks assistance for and provides assistance ● Acts as a subject matter
more complex tasks or to others. expert and mentors
technical issues. ● Adapts to new features others in system use.
or updates in standard
systems.

Enabling Competencies: Enabling Competencies: Enabling Competencies:

● ICT literacy ● ICT literacy ● ICT literacy

● Digital literacy ● Digital literacy ● Digital literacy
● System Knowledge ● System Knowledge ● System Knowledge

EMERGING TECHNOLOGIES INTEGRATION

Maximizes the ethical implementation of emerging technologies to optimize business
processes, elevate output and delivery, enhance service quality, and foster overall business
growth.

Basic Intermediate Advanced

Behavioral Indicators: Behavioral Indicators: Behavioral Indicators:

Updated National ICT Competency Standards | DICT 22

 ● Observes policies or ● Observes and provides ● Assesses risks and
guidelines on the feedback on the policies creates policies or
correct usage of and guidelines guidelines regarding
emerging technologies regarding correct usage use of emerging
in performing tasks. of emerging technologies within the
● Uses prescribed or technologies in organization.
common tools from performing tasks. ● Integrates tools from
emerging technologies. ● Researches new tools emerging technologies
and is an early adopter in company-wide
of emerging processes.
technologies.

Enabling Competencies: Enabling Competencies: Enabling Competencies:

● Digital literacy ● Digital literacy ● Digital literacy

● Information security ● Information security ● Information security
● Risk management ● Risk management ● Risk management

Updated National ICT Competency Standards | DICT 23

 PROJECT MANAGEMENT
Ensures quality, promptness, and efficiency in the delivery of project deliverables.

Note: Applies to roles or functions engaged in project-based tasks. It's important to note
that certain project members participate only in specific phases of the project management
process.

Basic Intermediate Advanced

Behavioral Indicators: Behavioral Indicators: Behavioral Indicators:

●Performs assigned tasks ● Actively participates in ● Initiates the project by

with guidance from the project planning by crafting a
supervisor. actively contributing to comprehensive project
● Provides support in tasks such as charter, encompassing
delivering project establishing timelines, essential elements such
requirements in identifying as relevant
collaboration with stakeholders, stakeholders, identified
project team members. specifying risks, project benefits,
● Delivers outputs requirements, and an overview of the
promptly and aligned defining deliverables. budget, business needs,
with the predefined ● Implements the and the business case.
standards. approved plans defined ● Presents defined
● Regularly in the project planning information from the
communicates project with guidance from the project charter to secure
updates and related project manager. buy-in and/or support
matters to supervisors ● Ensures the quality of from pertinent
and/or pertinent project the deliverables stakeholders.
team members using through proper quality ● Strategically plans the
the appropriate ICT control and quality implementation of the
resources. assurance measures. project, which may
● Facilitates the involve determining the
acquisition of necessary project scope, setting
resources in timelines, costing, and
collaboration with key processes or guidelines
stakeholders, including concerning quality
those responsible for management, resource
budget management. management,
● Communicates and communications
collaborates with management, risk
various project management, and/or
stakeholders using ICT stakeholder
resources to ensure management.
alignment with the ● Ensures that plans are
project scope. aligned with strategic

Updated National ICT Competency Standards | DICT 24

 ● Ensures the proper objectives or goals,
project documentation. addressing the specific
needs or requirements
of the organization or
target audience.
● Oversee the
implementation of the
project in collaboration
with team members
and other stakeholders.
● Demonstrates effective
project management by
optimizing the
utilization of
productivity tools.
● Establishes and
maintains amicable
working relationships
with relevant
stakeholders through
communication and
collaboration.
● Promotes effective
communication of
project-related
information at various
hierarchical levels with
consideration to the
depth and information
needed at each point of
contact.
● Monitors and manages
the risks to minimize
the impact on the
project, its resources,
and the deliverables.

Enabling Competencies: Enabling Competencies: Enabling Competencies:

● Project management ● Project management ● Project management

process process process

Updated National ICT Competency Standards | DICT 25

 CUSTOMER FOCUS
Provides quality service to internal and external customers by addressing their needs,
seeking to exceed their expectations, and adapting strategies to enhance overall
satisfaction and maintain efficiency within the organization.

Basic Intermediate Advanced

Behavioral Indicators: Behavioral Indicators: Behavioral Indicators:

● Practices active ● Identifies customer ● Acts as a mentor or

listening, shows needs and offers resource for colleagues,
empathy, and is patient suitable solutions or sharing insights and
when dealing with options. best practices for
concerns or inquiries. ● Collaborates with exceptional customer
● Provides accurate and colleagues and service.
relevant information to cross-functional teams ● Advocates for
the customer in a clear to resolve complex customer-centric
and concise manner. issues. improvements within
● Responds promptly to ● Personalizes the organization,
requests and follows interactions based on influencing policy
established protocols the unique requirements changes.
for handling routine and preferences of
inquiries. different individuals.

Enabling Competencies: Enabling Competencies: Enabling Competencies:

● Public service ● Public service principles ● Public service principles

principles & practices & practices & practices

Updated National ICT Competency Standards | DICT 26

GROUP 2: CIVIL SERVICE

Civil service competencies serve as a critical framework aimed at fostering effective

leadership and excellence among government employees. The primary objective is to equip
individuals with the essential proficiencies necessary for optimal performance in public
service roles. These competencies not only set the standards for efficient government service
but also emphasize continuous improvement, acknowledging that the following
competencies can further be refined and enhanced over time.

PUBLIC SERVICE ORIENTATION

Displays commitment to providing high-quality service to internal and external customers
in a government office by addressing the needs of customers, seeking to exceed their
expectations, and adapting strategies to enhance overall satisfaction and maintain
efficiency within the organization.

Basic Intermediate Advanced

Behavioral Indicators: Behavioral Indicators: Behavioral Indicators:

● Demonstrates basic ● Engages with customer ● Manages customer

awareness of customer needs in a government relationships in a
needs in a government office, demonstrating a government office,
office, beginning to more developed demonstrating an
address customer customer-centric advanced
inquiries and approach and actively customer-centric
requirements with a working to address and approach, and actively
developing anticipate customer contributing to the
customer-centric requirements. development of
approach. ● Strives to exceed long-term positive
● Works towards meeting customer expectations, interactions with
customer expectations, actively adapting internal and external
focusing on responsive strategies to enhance customers.
service delivery within overall satisfaction, and ● Exceeds high customer
the government office contributing to a expectations, employing
and contributing to the positive image of the sophisticated strategies
overall satisfaction of government office at an to enhance overall
internal and external intermediate level. satisfaction,
customers. ● Optimizes efficiency contributing
● Initiates basic efficiency strategies to align with significantly to the
practices to address customer satisfaction, positive reputation and
customer needs, contributing to the excellence of the
showcasing an initial overall effectiveness and government office at an
alignment of strategies positive perception of advanced level.

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 to enhance satisfaction the government ● Innovates and leads in
and contribute to organization at an the development of
organizational intermediate proficiency efficiency practices
efficiency in a level. aligned with customer
government setting. satisfaction, showcasing
advanced proficiency in
optimizing
organizational
effectiveness and
maintaining high
customer service
standards in a
government setting.
●
Enabling Competencies: Enabling Competencies: Enabling Competencies:

● Public service principles Public service principles ● Public service principles

& practices & practices & practices

NATIONALISM
Excels in work performance with a dedication to initiatives that positively impact national
growth, displaying an unwavering commitment to the betterment of our nation.

Basic Intermediate Advanced

Behavioral Indicators: Behavioral Indicators: Behavioral Indicators:

● Demonstrates basic ● Actively participates in ● Takes a leadership role

participation in initiatives contributing in initiatives
initiatives contributing to national growth, contributing to national
to national growth, demonstrating an growth, demonstrating
showing an initial intermediate an advanced
commitment to projects commitment to projects commitment to projects
that positively impact that positively impact that positively impact
the nation's welfare and the nation's welfare and the nation's welfare and
development. development. development.
● Works towards ● Demonstrates consistent ● Displays unwavering
developing a dedication dedication to the dedication to the
to the nation's nation's betterment, nation's betterment,
betterment, displaying a displaying sustained showcasing a sustained
growing commitment to effort in aligning work and advanced effort in
align work performance performance with aligning work

Updated National ICT Competency Standards | DICT 28

 with initiatives to foster initiatives aimed at performance with
national growth at a fostering national initiatives to foster
foundational level. growth at an national growth.
● Initiates involvement in intermediate level. ● Innovates and leads in
endeavors aligned with ● Engages proactively in endeavors aligned with
patriotism, showcasing endeavors aligned with patriotism, showcasing
an initial proactive patriotism, showcasing advanced proficiency in
engagement in projects a heightened level of initiating and
that contribute to the proactive involvement contributing to projects
nation's progress at a in projects that that significantly
basic proficiency level. contribute to the contribute to the
nation's progress at an nation's progress.
intermediate proficiency
level.

Enabling Competencies: Enabling Competencies: Enabling Competencies:

● Public service principles Public service principles ● Public service principles

& practices & practices & practices

BAYANIHAN
Embodies the spirit of Bayanihan within the organization, fostering collaboration and
shared responsibility for the collective well-being and progress of all.

Basic Intermediate Advanced

Behavioral Indicators: Behavioral Indicators: Behavioral Indicators:

● Demonstrates an ● Advocates for ● Takes a leadership role

introductory collaboration within the in advocating for
understanding of the organization, collaboration within the
spirit of Bayanihan by encouraging team organization at an
supporting basic members to work advanced level,
collaborative efforts together at an inspiring and guiding
within the organization, intermediate level, team members towards
showing a developing demonstrating a cohesive efforts for
awareness of shared commitment to shared shared responsibilities
responsibility for responsibilities and the and the collective
collective well-being. collective well-being well-being and progress
● Contributes to team and progress of all. of all.
harmony at a basic level ● Facilitates team synergy ● Demonstrates mastery
by participating in at an intermediate level, in contributing to team
initial collaborative participating in synergy at an advanced

Updated National ICT Competency Standards | DICT 29

 efforts, showcasing a collaborative efforts, level, participating in
foundational contributing to a sense collaborative efforts,
understanding of of unity, and fostering a strong sense
shared responsibilities prioritizing shared of unity, and
for the collective responsibilities for the prioritizing shared
well-being of the team. collective well-being responsibilities for the
● Initiates basic efforts and progress of the collective well-being
towards collective entire team. and progress of the
progress within the ● Contributes to entire team.
organization, initiatives for collective ● Leads in the
displaying an initial progress within the development of
commitment to organization at an strategies for collective
fostering collaboration intermediate level, progress within the
and shared showcasing an organization at an
responsibility for the advanced commitment advanced level,
well-being and progress to fostering showcasing an
of all at a foundational collaboration and exceptional
level. shared responsibility commitment to
for the well-being and fostering collaboration
progress of all. and shared
responsibility for the
well-being and progress
of all.

Enabling Competencies: Enabling Competencies: Enabling Competencies:

● Public service principles Public service principles ● Public service principles

& practices & practices & practices

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 STATUTORY COMPLIANCE
Adherence to the statutory requirements and legal obligations set forth by the
government, ensuring that an entity operates within the parameters defined by relevant
laws, acts, and regulations.

Basic Intermediate Advanced

Behavioral Indicators: Behavioral Indicators: Behavioral Indicators:

● Demonstrates ● Adheres to statutory ● Demonstrates expertise

foundational requirements with in legal adherence,
understanding and proficiency, ensuring statutory
adherence to statutory demonstrating a solid requirements are met
requirements, understanding of the with a high level of
beginning to navigate parameters set by precision, depth, and
the parameters set by relevant laws, acts, and understanding.
relevant laws, acts, and regulations. ● Masters regulatory
regulations. ● Advances in regulatory landscapes, staying at
● Displays basic awareness, staying the forefront of changes,
awareness of regulatory well-informed about and leading efforts in
landscapes, starting to statutory requirements, compliance with laws,
stay informed about and displaying a acts, and regulations at
statutory requirements committed effort an advanced level.
and showing a towards compliance ● Innovates and leads in
developing with laws, acts, and the development of
commitment to regulations at an advanced strategies for
compliance with laws, intermediate level. statutory
acts, and regulations. ● Implements statutory implementation,
● Initiates basic measures compliance measures showcasing an
for statutory efficiently, showcasing exceptional ability to
compliance, beginning a more developed seamlessly integrate
to integrate legal ability to integrate legal legal obligations into
obligations into the obligations into the the entity's operations at
entity's operations at a entity's operations at an an advanced level.
foundational level. intermediate
proficiency level.
Enabling Competencies: Enabling Competencies: Enabling Competencies:

● Public service principles Public service principles ● Public service principles

& practices & practices & practices

Updated National ICT Competency Standards | DICT 31

GROUP 3: INFORMATION TECHNOLOGY

Chief Information Officer

The Chief Information Officer (CIO) has a very important job in a company. They ensure
that the people, the way things are done, and the technology in the IT (Information
Technology) part of the company all work together. The CIO's main goal is to ensure that
everything in IT helps the company achieve its business goals. As the world becomes more
digital, the CIO takes a leading role in making important decisions about keeping
information safe, using data, and ensuring customers have a good experience. They are like
the captain, steering the ship through the digital world, keeping it safe, and helping it grow.

The CIO has many tasks, including planning and implementing an IT strategy. This strategy
needs to meet the needs of the business, make sure the company gets the most out of its
investments, and keep everything secure. The CIO also oversees projects and work in the IT
department, ensuring the team stays current and upgrades the technology when needed.
They evaluate how well the team is doing to help everyone work their best.

One big responsibility of the CIO is ensuring information is kept safe. This means creating
and keeping up with rules and procedures to protect information. The CIO also works with
others to ensure everyone knows how to keep things safe. Every year, the CIO reports to the
head of the company about how well the information security plan is working, including
any improvements made (Whitney, 2018).

For Government CIOs, it is essential that they also have civil service competencies.

STRATEGIC VISION
Formulates and communicates clear, forward-thinking strategies that align an
organization’s objectives with a well-defined path for the future.

Basic Intermediate Advanced

Behavioral Indicators: Behavioral Indicators: Behavioral Indicators:

● Demonstrates ● Contributes to the ● Identifies and integrates

awareness of the development of a cutting-edge
current state of IT technology roadmap for technologies into the
systems and solutions. the foreseeable future, long-term strategic
Understands existing demonstrating an vision. Anticipates
technologies and their understanding of how industry trends and

Updated National ICT Competency Standards | DICT 32

 role within the IT systems should their transformative
organization. evolve to meet future potential for IT systems.
● Ensures that IT organizational needs. ● Establishes a holistic
strategies align with the ● Explores and integrates alignment between IT
organization's emerging technologies and overall business
immediate goals and that can enhance strategy. Develops and
objectives. Develops existing IT solutions, communicates a
plans to enhance showing an awareness visionary roadmap,
existing systems for of industry trends and showcasing a deep
short-term benefits. their potential impact. understanding of how
● Implements recognized ● Aligns IT strategies IT can drive innovation
best practices for IT with broader business and business success.
system management. goals, demonstrates a ● Demonstrates thought
Ensures that basic clear understanding of leadership in
standards are how IT systems technology strategy.
maintained for system contribute to the Influences industry
reliability and security. organization's practices, contributing
competitiveness and to the advancement of
efficiency over the IT systems and
medium term. solutions on a broader
scale.

Enabling Competencies: Enabling Competencies: Enabling Competencies:

● Technology trends ● Technology trends ● Technology trends

● Visionary mindset ● Visionary mindset ● Visionary mindset

INNOVATIVE LEADERSHIP
Skillfully guiding a team to embrace new ideas and creative strategies, fostering a culture
of continuous improvement, and turning visionary possibilities into real solutions.

Basic Intermediate Advanced

Behavioral Indicators: Behavioral Indicators: Behavioral Indicators:

● Demonstrates a ● Integrates new ● Strategically leverages

foundational awareness technologies into the technology innovations
of emerging creation of systems, to create advanced
technologies in the IT exploring innovative systems that
landscape. approaches to enhance significantly improve
● Encourages a culture business operations. business processes and
where team members overall efficiency.

Updated National ICT Competency Standards | DICT 33

 feel comfortable sharing ● Promotes collaboration ● Drives a cultural
new ideas for between IT teams and transformation within
improving IT systems. other departments to the IT department,
● Gathers and integrates uncover opportunities fostering a mindset
team feedback to for innovative solutions where innovation is
identify potential in IT systems. embedded into daily
enhancements for ● Analyzes technology operations, leading to
existing IT systems. trends, translating continuous
insights into actionable improvements in IT
strategies to advance IT systems.
systems regularly.

Enabling Competencies: Enabling Competencies: Enabling Competencies:

● Technology trends ● Technology trends ● Technology trends

● Visionary mindset ● Visionary mindset ● Visionary mindset

ETHICAL LEADERSHIP
Makes transparent decisions, advocating for data privacy, and overseeing cybersecurity
practices to ensure responsible and ethical conduct within network and IT systems.

Basic Intermediate Advanced

Behavioral Indicators: Behavioral Indicators: Behavioral Indicators:

● Communicates ● Provides clear and ● Advocates for

decisions related to IT comprehensive transparency in
systems transparently, justifications for decision-making
offering basic decisions related to IT processes related to IT
justifications to systems, ensuring systems, fostering a
stakeholders and stakeholders have a culture where
ensuring a basic more in-depth stakeholders actively
understanding of understanding of engage in ethical
ethical considerations. ethical considerations. considerations.
● Acknowledges the ● Implements and ● Integrates advanced
importance of data advocates for enhanced data privacy measures
privacy within IT data privacy measures seamlessly into IT
systems, demonstrating within IT systems, systems, exemplifying a
a basic awareness of showcasing a more comprehensive
ethical considerations in advanced commitment commitment to the
handling sensitive to ethical handling of highest ethical
information. sensitive information. standards in managing
sensitive information.

Updated National ICT Competency Standards | DICT 34

 ● Adheres to established ● Oversees and ensures ● Develops and
ethical practices in adherence to advanced implements a strategic
cybersecurity protocols, ethical practices in framework for
ensuring that security cybersecurity protocols, cybersecurity that goes
measures align with demonstrating a beyond compliance,
basic ethical standards heightened incorporating advanced
to safeguard the commitment to ethical ethical considerations to
organization and standards in protecting ensure a robust defense
stakeholders. organizational and of organizational and
stakeholder interests. stakeholder interests.

Enabling Competencies: Enabling Competencies: Enabling Competencies:

● Technology trends ● Technology trends ● Technology trends

● Visionary mindset ● Visionary mindset ● Visionary mindset

STAKEHOLDER ENGAGEMENT
Fosters transparent and collaborative relationships with key individuals and groups,
actively involving them in the decision-making processes and ensuring that IT strategies
align with their needs and expectations.

Basic Intermediate Advanced

Behavioral Indicators: Behavioral Indicators: Behavioral Indicators:

● Informs stakeholders ● Collaborates with ● Cultivates strategic

about IT strategies, stakeholders in strategy partnerships with key
seeking basic input sessions, encouraging stakeholders, engaging
during the more interactive them as thought
decision-making participation and partners in shaping
process. integrating their long-term IT strategies
● Provides regular insights into the IT aligned with
updates on IT initiatives roadmap. organizational
to stakeholders, ● Addresses stakeholder objectives.
addressing basic concerns and issues ● Establishes transparent
queries and concerns related to IT initiatives, decision-making
promptly. demonstrating a more processes, ensuring that
● Includes stakeholders in advanced level of stakeholders are not
the development of IT responsiveness and only informed but
policies to ensure basic engagement. actively involved in
alignment with ● Seeks and integrates critical IT decisions.
organizational goals. stakeholder feedback ● Develops and maintains
into the development a stakeholder-centric

Updated National ICT Competency Standards | DICT 35

 and refinement of IT governance framework,
policies, fostering a creating avenues for
more collaborative continuous
governance approach. collaboration and
ensuring that IT
systems evolve in
tandem with dynamic
stakeholder needs and
expectations.

Enabling Competencies: Enabling Competencies: Enabling Competencies:

● Collaboration and ● Collaboration and ● Collaboration and

communication communication communication

Enterprise Architecture

Enterprise Architecture in IT is a strategic discipline that aligns a company's IT systems'

design with its goals. It identifies and prioritizes essential requirements in information
technology, information security, and network management groups and facilitates effective
steering and coordination of IT transformation programs and projects. It serves as an
instrument to determine the organization's future direction while functioning as a
coordination and steering mechanism toward the actual transformation of the organization
(Greefhorst, 2011).

Ideally, professionals who assume enterprise architecture function possess strong leadership
qualities that are critical in shaping an organization's technological landscape. Through their
expertise, they guide the design of IT systems to align with overall organizational objectives
seamlessly. This leadership goes beyond technical considerations and involves strategic
vision and effective coordination.

The competencies within enterprise architecture empower professionals to contribute

significantly to organizational growth. By identifying and prioritizing essential
requirements, professionals involved in enterprise architecture pave the way for robust and
adaptable IT structures. Whether in a formal leadership position or not, their role involves

Updated National ICT Competency Standards | DICT 36

steering the organization toward operational efficiency and strategic positioning within the
competitive landscape.

BUSINESS ACUMEN
Demonstrates a comprehensive understanding of the organization’s internal and external
environment to strategize effective solutions to bring more value or success to the
organization, its people, and/or customers.

Basic Intermediate Advanced

Behavioral Indicators: Behavioral Indicators: Behavioral Indicators:

● Seeks to update ● Enhances ● Strives to understand

understanding of the understanding of the the organization and its
organization and its organization and its solutions through
solutions by regularly solutions through proactive conduct of
reviewing the regular market review comprehensive
organizational and monitoring of exploration of the
performance and organizational market and regular
processes as required. processes and monitoring of the
● Stays abreast of current performance. organizational
trends and news related ● Remains attuned to processes and
to emerging trends and news performance.
technologies, with an regarding emerging ● Remains updated on
awareness of their technologies, emerging technologies,
potential relevance to showcasing an critically analyzes and
the organization. understanding of how determines the potential
● Demonstrates these technologies positive or negative
awareness of critical might be integrated into impacts of these
interdependencies the organization. technologies on the
across organizational ● Demonstrates a solid organization.
functions, particularly understanding of ● Demonstrates a
in the context of critical comprehensive
strategy development. interdependencies in understanding of
● Develops the organization critical
recommendations and specifically in the interdependencies
strategies to foster context of strategy within the organization,
organizational growth, development and particularly in the
demonstrating a identification of risks context of strategy
general understanding and opportunities. development, while
of the complexities ● Develops displaying a high
inherent in processes, recommendation and proficiency in
solutions, and the strategies designed to identifying risks and
organization. drive organizational opportunities and

Updated National ICT Competency Standards | DICT 37

 ● Engages in growth, demonstrating conducting a
collaborative efforts a comprehensive comprehensive analysis
with stakeholders to understanding of the of both short-term and
gain valuable insights complexities inherent in long-term
into the organization, processes, solutions, consequences.
fostering a foundational and the overall ● Formulates highly
understanding for organizational sophisticated
improved landscape. recommendations and
decision-making. ● Establishes partnerships strategies meticulously
with stakeholders and crafted to drive and
actively collaborates to sustain substantial
garner insightful organizational growth
perspectives, demonstrating intricate
contributing to a understanding of the
nuanced understanding multifaceted
of the organization and complexities within
facilitating the processes, solutions,
development of and the broader
informed strategies. organizational context,
showcasing a profound
mastery of strategic
insights and foresight.
● Cultivates strategic
partnerships with
stakeholders, fostering
a collaborative
environment that
enables the acquisition
of deep insights into the
organization,
leveraging these
insights to inform and
drive sophisticated
decision-making and
strategic initiatives.

Enabling Competencies: Enabling Competencies: Enabling Competencies:

● Business knowledge ● Business knowledge ● Business knowledge

● Market knowledge ● Market knowledge ● Market knowledge
● Planning ● Planning ● Planning

Updated National ICT Competency Standards | DICT 38

 ● Communication and ● Communication and ● Communication and
collaboration collaboration collaboration
● Research and ● Research and ● Research and
development development development

STRATEGIC PLANNING
Develops comprehensive and effective plans or strategies that are aligned with the
organization’s imperatives.

Basic Intermediate Advanced

Behavioral Indicators: Behavioral Indicators: Behavioral Indicators:

● Identifies key elements ● Develops ● Formulates highly

of organizational comprehensive plans or sophisticated and
imperatives. strategies aligned with effective plans or
● Develops basic plans or organizational strategies that
strategies aligned with imperatives. seamlessly align with
organizational goals. ● Integrates opportunities the organization's
● Visualizes realistic and navigates risks into imperatives.
possibilities and planning efforts with ● Demonstrates an
identifies key success moderate detail. exceptional ability to
factors at a foundational ● Ensures the identify and leverage
level. incorporation of opportunities while
● Incorporates a appropriate ICT effectively managing
foundational resources into the and mitigating complex
understanding of developed plans. risks within the
applicable technologies ● Develops a more strategic planning
into the planning nuanced ability to process.
process, recognizing visualize realistic ● Presents mastery in
their relevance and possibilities and seamlessly integrating
beginning to align them identifies key success advanced ICT resources
with organizational factors, integrating into strategic planning
goals. them into strategic initiatives.
● Engages in negotiations considerations with ● Demonstrates an
with a cooperative moderate exceptional aptitude for
approach, aiming for sophistication. visualizing intricate
amicable resolutions ● Integrates a proficient possibilities, and
that consider multiple mastery of applicable adeptly identifies key
perspectives and technologies into the success factors with a
promote mutually planning process, high level of
beneficial outcomes. recognizing their sophistication, ensuring
strategic implications their seamless

Updated National ICT Competency Standards | DICT 39

 ● Seeks input from and ensuring effective integration into
relevant stakeholders alignment with advanced strategic
during the strategic organizational goals. planning.
planning process, ● Negotiates adeptly, ● Seamlessly integrates
demonstrating an initial utilizing effective an advanced mastery of
effort to involve key communication and cutting-edge
perspectives in strategy collaboration to foster technologies into
development. win-win solutions that strategic planning,
satisfy the interests of demonstrating a deep
involved parties while understanding of their
ensuring positive transformative potential
relationships are and leveraging them to
maintained. achieve innovative and
● Consults with relevant future-oriented
stakeholders, engaging organizational goals.
in collaborative ● Facilitates complex
discussions to gather discussions to achieve
diverse insights and optimal outcomes,
considerations, strategically balancing
contributing to a more interests, and fostering
comprehensive and enduring positive
well-informed strategic relationships among all
planning process. stakeholders involved.
● Facilitates extensive
consultations with a
wide range of
stakeholders, fostering
a collaborative
environment where
diverse perspectives are
actively sought and
integrated into the
strategic planning
process, resulting in
innovative and
well-grounded
strategies.

Enabling Competencies: Enabling Competencies: Enabling Competencies:

● Business knowledge ● Business knowledge ● Business knowledge

● Information technology ● Information technology ● Information technology
● Information security ● Information security ● Information security
● Network management ● Network management ● Network management
● Planning ● Planning ● Planning

Updated National ICT Competency Standards | DICT 40

 ● Communication and ● Communication and ● Communication and
collaboration collaboration collaboration
● Research and ● Research and ● Research and
development development development

ENTERPRISE TRANSFORMATION
Strategically driving comprehensive organizational and functional changes to adapt,
innovate, and ensure long-term viability in response to the evolving IT and business
landscape.

Basic Intermediate Advanced

Behavioral Indicators: Behavioral Indicators: Behavioral Indicators:

● Recognizes the link ● Contributes to the ● Seamlessly integrates

between strategy alignment of strategy strategy formulation
formulation and formulation and and execution
execution processes, execution processes, processes,
demonstrating an initial displaying an increased demonstrating a
understanding of the awareness and profound
strategic direction in the engagement with the understanding and
organization’s process strategic direction of the mastery of strategic
of growth. enterprise's process of alignment in complex
● Formulates driving value. improvement
fundamental programs ● Contributes to the initiatives.
designed to strategically definition, planning, ● Contributes to defining
plan for the broader and synchronization of and planning intricate
enterprise transformation programs for the
transformation. programs, broader enterprise
● Monitors the demonstrating an transformation,
implementation of increased involvement demonstrating a
programs recognizing and understanding of profound mastery of
the importance of their role in the overall program intricacies and
day-to-day progress enterprise their strategic
within enterprise transformation. alignment.
transformation projects. ● Monitors the ● Takes a proactive role in
day-to-day progress of meticulously
projects within monitoring and
transformation optimizing the
programs, ensuring day-to-day progress of
alignment with plans transformation projects,
and contributing to the demonstrating a deep
effective execution of mastery in ensuring

Updated National ICT Competency Standards | DICT 41

 the enterprise alignment with plans
transformation. and contributing to the
strategic success of the
enterprise
transformation.

Enabling Competencies: Enabling Competencies: Enabling Competencies:

● Project management ● Project management ● Project management

● Strategic planning ● Strategic planning ● Strategic planning
● Business acumen ● Business acumen ● Business acumen

Solutions Architecture, Design, and Implementation

Solutions architecture involves evaluating an organization's business needs and devising

comprehensive IT solutions for specific projects or releases (CIO, 2023; Josey, 2011). This role
involves designing hardware, software, and networking applications to address identified
challenges, focusing on creating alignment between IT and business operations. Regular
communication, adjustments, and proactive problem-solving characterize the professionals
involved in solution architecture to ensure the successful implementation of technical
solutions. Ultimately, solutions architecture is pivotal in translating business requirements
into a well-crafted solution that meets both business and technical specifications.

Transitioning from high-level solutions outlined in the solutions architecture, the project
now undergoes the development of detailed plans to execute its objectives effectively. Here,
professionals involved in solutions design focus on translating high-level solutions by
stakeholders into practical design solutions with actionable plans. The goal is to create a
holistic solution design that addresses the solution from a functional, technical, and UI/UX
standpoint (Hartson & Pyla, 2019).

The implementation is divided into several domains: server-side programming, UI/UX,

database, infrastructure integration, and end-points.

IT SOLUTIONS ARCHITECTURE
Assesses business requirements and formulates strategies in developing IT solutions for
projects, focusing on designing software applications and hardware to address needs and
align IT seamlessly with business operations.

Updated National ICT Competency Standards | DICT 42

 Basic Intermediate Advanced
Behavioral Indicators: Behavioral Indicators: Behavioral Indicators:

● Determines suitable ● Demonstrates ● Demonstrates expertise

frameworks, tech proficiency in in making informed
stacks, or platforms to determining suitable decisions on
address business needs, frameworks, tech frameworks,
making decisions based stacks, or platforms to tech-stacks, and
on a foundational address business needs, platforms, aligning
understanding of making informed choices with long-term
requirements. decisions based on an organizational goals
● Determines the understanding of and optimal solution
appropriate project requirements, and creation.
management contributing to the ● Supervises and guides
methodologies to be project's overall success. development teams,
implemented in ● Takes a hands-on fostering a collaborative
solutions development. approach to testing and and productive
● Creates foundational integrating software environment
solutions documents, systems, ensuring the throughout the systems
outlining resources, reliability and development life cycle.
timelines, workflows, functionality of the ● Coordinates and
etc., offering a clear developed solutions. collaborates with
roadmap for the ● Creates solutions stakeholders updating
proposed solutions. documents, providing them about issues with
● Engages in basic project detailed information on existing solutions,
monitoring, ensuring resources, timelines, providing transparent
that the development of workflows, etc., and timely updates on
solutions aligns with ensuring a project development
project timelines and comprehensive processes and
goals. roadmap for the associated costs.
● Provides basic proposed solutions. ● Creates solutions
motivation and ● Monitors the documents, outlining
guidance to the solution development of resources, timelines,
development team, solutions, ensuring workflows, etc.,
contributing to a adherence to project providing a detailed
positive team culture milestones and roadmap for
and collaboration. assessing progress. implementation.
● Manages stakeholders ● Provides motivation ● Monitors the
at a basic level, and guidance to the development of
ensuring basic solution development solutions, ensuring
coordination, managing team, contributing to a alignment with project
expectations, and positive team culture timelines and objectives.
providing updates on and collaboration. ● Demonstrates expertise
project-related concerns ● Manages stakeholders in motivating and
and issues. at an intermediate level, guiding the solution

Updated National ICT Competency Standards | DICT 43

 ● Engages in basic quality ensuring coordination, development team
monitoring, ensuring managing expectations, throughout the systems
solutions adhere to and providing regular development life cycle,
established standards updates on fostering a positive and
and align with project project-related concerns collaborative team
objectives through and issues. culture.
regular checks. ● Monitors the quality of ● Manages stakeholders
solutions developed, at an advanced level,
conducting regular coordinating and
quality checks, ensuring collaborating closely,
processes and output managing expectations,
align with established communicating
standards, and are in concerns, and providing
line with project regular updates on
objectives. project-related concerns
● Conducts consistent and issues.
evaluations of solutions, ● Monitors the quality of
ensuring ongoing solutions developed,
alignment with project conducting regular
goals and quality quality checks, ensuring
standards. processes and output
align with established
standards, and are in
line with project
objectives.

Enabling Competencies: Enabling Competencies: Enabling Competencies:

● Project management ● Project management ● Project management

● Project management ● Project management ● Project management
methodologies (e.g. methodologies (e.g. methodologies (e.g.
Scrum, agile, waterfall, Scrum, agile, waterfall, Scrum, agile, waterfall,
etc.) etc.) etc.)
● Strategic planning ● Strategic planning ● Strategic planning
● Business acumen ● Business acumen ● Business acumen
● Information technology ● Information technology ● Information technology
● Frameworks ● Frameworks ● Frameworks
● Database management ● Database management ● Database management
● IT infrastructure ● IT infrastructure ● IT infrastructure
● Systems development ● Systems development ● Systems development
life cycle life cycle life cycle

Updated National ICT Competency Standards | DICT 44

 ● Communication and ● Communication and ● Communication and
collaboration collaboration collaboration
● People management ● People management ● People management

IT SOLUTIONS DESIGN
Translates high-level solutions into practical design solutions with actionable
plans for implementing IT solutions.

Note: Software development domains include UI/UX, server-side development,

infrastructure, and integration into IT infrastructures; Individuals may focus on
select or several software development domains depending on their specialization.

Basic Intermediate Advanced

Behavioral Indicators: Behavioral Indicators: Behavioral Indicators:

● Demonstrates ● Applies a user-centric ● Anticipates user needs

consideration for users approach during and employs sound
in solutions design, solutions design, methodologies to
recognizing their needs actively prioritizing and ensure an excellent user
and preferences. integrating user experience in solutions
● Demonstrates adept feedback for design.
knowledge application enhancements. ● Demonstrates mastery
within specific software ● Applies comprehensive in applying detailed
development domains knowledge within knowledge within
(e.g., UI/UX, server-side specific software specific software
development, development domains development domains
infrastructure) when when formulating to architect
crafting actionable intricate and coherent sophisticated and
solution designs. solution designs. optimized solution
● Effectively utilizes IT ● Demonstrates designs.
application software proficiency in ● Demonstrates mastery
and productivity tools integrating system in seamlessly
to create efficient functions seamlessly integrating system
solution designs. across various software functions across various
● Develops a basic development domains, software development
strategy for solutions contributing to the domains, ensuring
development and cohesiveness of solution comprehensive solution
implementation, designs. designs.
outlining key steps and ● Develops a detailed and ● Develops highly
considerations. comprehensive strategy detailed and
for solutions comprehensive

Updated National ICT Competency Standards | DICT 45

 ● Provides fundamental development and solutions development
technical guidance to implementation, and implementation
the software considering various strategies,
development team, factors and potential demonstrating a strong
offering assistance with challenges. understanding of
routine tasks and basic ● Delivers comprehensive complex project
troubleshooting. technical guidance to requirements and
● Coordinates and the software effectively addressing
collaborates with development team, them.
project stakeholders to addressing complex ● Providing advanced
gather input for issues and contributing technical guidance to
solutions design, to strategic the software
ensuring basic decision-making. development team,
alignment with project ● Coordinates and excelling in
objectives. collaborates with problem-solving,
● Regularly checks the project stakeholders, architectural decisions,
output against playing a significant and fostering
specifications in the role in solutions design innovation within the
solutions design, and implementation team.
addressing basic quality planning to ensure ● Demonstrates extensive
concerns. comprehensive collaborative efforts
alignment with project with project
objectives. stakeholders, leading
● Monitors and assesses the development of
output, actively solutions design and
identifying and implementation with a
addressing deviations keen focus on intricate
from the solutions alignment with
design specifications to complex project
ensure a higher level of objectives.
quality. ● Implementing
advanced quality
control measures, and
proactively refining the
solutions design
specifications for
optimal alignment and
exceptional quality.

Enabling Competencies: Enabling Competencies: Enabling Competencies:

● Business knowledge ● Business knowledge ● Business knowledge

● Information technology ● Information technology ● Information technology
● Information security ● Information security ● Information security
● Network management ● Network management ● Network management

Updated National ICT Competency Standards | DICT 46

 ● Planning ● Planning ● Planning
● Communication and ● Communication and ● Communication and
collaboration collaboration collaboration
● Research and ● Research and ● Research and
development development development

IT SOLUTIONS DEVELOPMENT
Entails the development of systems that meet project objectives through
server-side and client-side development, UI/UX design, database management,
and infrastructure management.

Note: These competencies apply to all involved in the development of the

solutions.

Basic Intermediate Advanced

Behavioral Indicators: Behavioral Indicators: Behavioral Indicators:

● Demonstrates ● Applies a user-centric ● Anticipates user needs

consideration for users approach during and employs sound
in system development, system development, methodologies to
recognizing their needs actively prioritizing and ensure a excellent user
and preferences. integrating user experience in system
● Displays feedback for development.
comprehension of enhancements. ● Leads the development
system specifications, ● Articulates thorough of complex systems
user requirements, and understanding of independently or with
project objectives. system specifications, teams, showcasing a
● Presents knowledge of user requirements, and comprehensive
common programming project objectives. understanding of
languages, especially ● Demonstrates project specification,
those pertinent to the proficiency in a range of user requirements, and
project. programming project objectives.
● Contributes to languages and ● Collaborates with
designing the system to frameworks. stakeholders at an
ensure it aligns with ● Plans the systems elevated level to ensure
specifications. architecture ensuring it the security and
● Ensures system aligns with integrity of the system.
functionality through specifications and ● Provides guidance and
effective testing and considers future coaching to enhance the
troubleshooting. scalability technical skills of
requirements. project members,

Updated National ICT Competency Standards | DICT 47

 ● Utilizes version control ● Conducts fostering a collaborative
systems adeptly to comprehensive system environment for skill
manage and track testing and adeptly improvement.
changes in code. addresses issues with a ● Cultivates a
● Utilizes project strategic collaborative
management tools and problem-solving environment within the
communication approach. project team and
platforms to provide ● Demonstrates providing mechanisms
timely updates on proficiency of version to align functions (e.g.,
personal deliverables, control systems, frontend, backend,
contributing to the ensuring seamless infrastructure,
project's timely collaboration within a database), ensuring
completion. more intricate system security, system
● Engages in continuous development integrity, and seamless
learning to stay environment. integration across the
updated on ● Engages in continuous system.
technological learning exploring
advancements. advanced concepts
● Cooperates and follows while staying updated
directives from the with industry trends.
project team to ● Collaborates with the
synchronize functions project team to
(e.g., frontend, backend, synchronize functions
infrastructure, (e.g., frontend, backend,
database), ensuring infrastructure,
system security, system database), ensuring
integrity, and seamless system security, system
integration across the integrity, and seamless
system. integration across the
system.

Enabling Competencies: Enabling Competencies: Enabling Competencies:

● Project management ● Project management ● Project management

● Information technology ● Information technology ● Information technology
● Programming ● Programming ● Programming
languages and/or languages and/or languages and/or
frameworks frameworks frameworks
● Database management ● Database management ● Database management
● Infrastructure ● Infrastructure ● Infrastructure
management management management
● Attention to Detail ● Attention to Detail ● Attention to Detail
● Software development ● Software development ● Software development
life cycle life cycle life cycle

Updated National ICT Competency Standards | DICT 48

 ● Communication and ● Communication and ● Communication and
collaboration collaboration collaboration

IT SOLUTIONS DEVELOPMENT: SERVER-SIDE DEVELOPMENT

Creates systems that meet project objectives and satisfy user requirements by
writing code and ensuring overall functionality.

Note: Applicable for professionals involved in the development of application

software for web and mobile.

Basic Intermediate Advanced

Behavioral Indicators: Behavioral Indicators: Behavioral Indicators:

● Creates basic code for ● Generates code for ● Generates code for
backend system that is backend system at a backend system with
clean, maintainable, and proficient level, high mastery, ensuring
efficient, adhering to ensuring it is clean, it is not only
industry standards and maintainable, and proficiently done but
best practices. efficient while adhering also adheres to the
● Develops to industry standards highest industry
uncomplicated systems and best practices. standards and best
that meet project ● Develops moderately practices.
objectives, fulfill user complex systems that ● Leads the development
requirements, and are meet project objectives, of complex systems
aligned with project fulfill user independently or with
specifications, guided requirements, and are teams, showcasing a
by a supervisor or a aligned with project comprehensive
more experienced specifications. understanding of
developer. project requisites.
● Provides technical
direction and guidance
to the project team.

Enabling Competencies: Enabling Competencies: Enabling Competencies:

● Project management ● Project management ● Project management

● Information technology ● Information technology ● Information technology
● Server-side ● Server-side ● Server-side
programming programming programming
languages and/or languages and/or languages and/or
frameworks frameworks frameworks

Updated National ICT Competency Standards | DICT 49

 ● Software development ● Software development ● Software development
life cycle life cycle life cycle
● Version control systems ● Version control systems ● Version control systems
● Communication and ● Communication and ● Communication and
collaboration collaboration collaboration

IT SOLUTIONS DEVELOPMENT: CLIENT-SIDE DEVELOPMENT

Develops intuitive and user-friendly user interfaces by employing diagrams and
models, writing code, and ensuring overall functionality.

Note: Applicable for professionals involved in the development of application

software for web and mobile.

Basic Intermediate Advanced

Behavioral Indicators: Behavioral Indicators: Behavioral Indicators:

● Creates basic code for ● Generates code for the ● Generates code for the
the system’s user system’s user interface system’s user-interface
interface that is clean, at a proficient level, with high mastery,
maintainable, and ensuring it is clean, ensuring it is not only
efficient, adhering to maintainable, and proficiently done but
industry standards and efficient while adhering also adheres to the
best practices. to industry standards highest industry
● Develops basic and best practices. standards and best
user-interface code that ● Develops moderately practices.
meets project objectives, complex user interfaces ● Leads the development
fulfills user that meet project of complex systems
requirements, and is objectives, fulfill user independently or with
aligned with project requirements, and are teams, showcasing a
specifications, guided aligned with project comprehensive
by a supervisor or a specifications. understanding of
more experienced ● Integrates user project requisites.
developer. experience principles ● Incorporates advanced
● Considers the into the development of user experience
user-experience of the user interfaces, methodologies into the
users in the ensuring a user-centric development of user
development of approach to design and interfaces,
frontend interfaces. functionality. demonstrating a
nuanced understanding
of user interactions,
accessibility, and

Updated National ICT Competency Standards | DICT 50

 cutting-edge design
principles.

Enabling Competencies: Enabling Competencies: Enabling Competencies:

● Project management ● Project management ● Project management

● Information technology ● Information technology ● Information technology
● Frontend development ● Frontend development ● Frontend development
frameworks frameworks frameworks
● Frontend programming ● Frontend programming ● Frontend programming
languages languages languages
● Software development ● Software development ● Software development
life cycle life cycle life cycle
● Communication and ● Communication and ● Communication and
collaboration collaboration collaboration

IT SOLUTIONS DEVELOPMENT: USER-INTERFACE / USER-EXPERIENCE

(UI/UX) DESIGN
Develops intuitive and user-friendly user interfaces through visual design.

Note: Applicable for professionals involved in the development of application

software for web and mobile.

Basic Intermediate Advanced

Behavioral Indicators: Behavioral Indicators: Behavioral Indicators:

● Creates basic ● Develops user ● Presents advanced

user-interface design of interfaces for expertise in crafting
straightforward moderately complex user interfaces for
systems, showing systems, demonstrating complex systems,
foundational a solid grasp of UI/UX integrating
knowledge on UI/UX principles and sophisticated UI/UX
including principles standards. Applies principles and
and standards. foundational standards to create an
● Applies the general knowledge to enhance exceptional user
functions of design the user experience. experience.
software in the ● Applies design software ● Demonstrates advanced
development of proficiently for the proficiency in design
graphical user development of software, employing
interfaces. graphical user intricate functions and
interfaces, showcasing techniques to create

Updated National ICT Competency Standards | DICT 51

 competence in highly polished and
leveraging advanced visually appealing
features and graphical user
functionalities. interfaces.

Enabling Competencies: Enabling Competencies: Enabling Competencies:

● Project management ● Project management ● Project management

● Information technology ● Information technology ● Information technology
● Frontend development ● Frontend development ● Frontend development
frameworks frameworks frameworks
● Frontend programming ● Frontend programming ● Frontend programming
languages languages languages
● Software development ● Software development ● Software development
life cycle life cycle life cycle
● Communication and ● Communication and ● Communication and
collaboration collaboration collaboration

IT SOLUTIONS DEVELOPMENT: DATABASE

Ensures security, integrity, and availability of data stored in the database.

Basic Intermediate Advanced

Behavioral Indicators: Behavioral Indicators: Behavioral Indicators:

● Prioritizes data ● Enforces defined ● Leads advanced data

integrity, ensuring that standards and integrity practices,
database entries adhere constraints, ensuring a implementing
to defined standards resilient and accurate innovative strategies to
and constraints, database environment ensure the highest
fostering a reliable and through proactive error standards and
accurate database prevention and constraints are upheld,
environment. handling. thereby establishing an
● Demonstrates the ● Demonstrates exemplary and
ability to write basic proficiency in SQL fault-tolerant database
SQL queries for data query writing beyond environment.
retrieval, insertion, the basics, ● Demonstrates expertise
updating, and deletion, demonstrating the in optimizing SQL
showcasing a practical ability to construct queries for
understanding of more complex queries performance,
database manipulation. for intricate data employing advanced
● Demonstrates a basic retrieval, manipulation, techniques such as
understanding of indexing, query tuning,

Updated National ICT Competency Standards | DICT 52

 normalization and transaction and leveraging
principles, ensuring management. database-specific
that databases are ● Applies features to enhance
structured efficiently to intermediate-level efficiency and
minimize redundancy understanding of responsiveness.
and maintain data normalization ● Displays mastery of
integrity. principles, contributing normalization
● Prioritizes basic security to the development of techniques,
measures, ensuring that well-structured orchestrating complex
access controls, databases that database structures
authentication, and efficiently manage data, with a deep
authorization reduce redundancy, understanding of
mechanisms are and enhance data relational theory.
implemented to integrity. Innovates in designing
safeguard the ● Implements systems that not only
confidentiality and intermediate-level minimize redundancy
integrity of the security measures, but also optimize for
database. ensuring robust access specific performance
controls, and refining requirements.
authentication and ● Designs and
authorization implements advanced
mechanisms to fortify security architectures,
the confidentiality and incorporating
integrity of the encryption, advanced
database. access control models,
and multifactor
authentication. Takes a
proactive role in staying
current with emerging
security threats and
technologies.

Enabling Competencies: Enabling Competencies: Enabling Competencies:

● Project management ● Project management ● Project management

● Information technology ● Information technology ● Information technology
● Frontend development ● Frontend development ● Frontend development
frameworks frameworks frameworks
● Frontend programming ● Frontend programming ● Frontend programming
languages languages languages
● Database management ● Database management ● Database management
● Software development ● Software development ● Software development
life cycle life cycle life cycle
● Communication and ● Communication and ● Communication and
collaboration collaboration collaboration

Updated National ICT Competency Standards | DICT 53

 IT SOLUTIONS DEVELOPMENT: INFRASTRUCTURE
Proper installation of systems into environments.

Basic Intermediate Advanced

Behavioral Indicators: Behavioral Indicators: Behavioral Indicators:

● Follows established ● Demonstrates an ● Develops and

procedures during advanced and implements innovative
system installation, methodical approach to strategies for system
ensuring a systematic system installation, installation, showcasing
deployment on servers. incorporating efficiency an advanced and
Seeks guidance to avoid and accuracy. Can methodical approach
errors and adheres to independently navigate that considers
basic best practices. complex deployment efficiency, accuracy, and
● Manages server scenarios while forward-thinking
resources with a basic following established solutions.
understanding, procedures. ● Plans and optimizes
optimizing ● Displays mastery in server resources at an
configurations for managing server advanced level,
general performance. resources, optimizing considering not only
Adapts to configurations for immediate performance
straightforward optimal performance needs but also
requirements of and scalability. Adapts scalability and future
installed systems and configurations to meet requirements for
services. varying requirements of diverse systems and
different installed services.
systems and services.

Enabling Competencies: Enabling Competencies: Enabling Competencies:

● Project management ● Project management ● Project management

● Information technology ● Information technology ● Information technology
● Frontend development ● Frontend development ● Frontend development
frameworks frameworks frameworks
● Frontend programming ● Frontend programming ● Frontend programming
languages languages languages
● Database management ● Database management ● Database management
● Software development ● Software development ● Software development
life cycle life cycle life cycle
● Communication and ● Communication and ● Communication and
collaboration collaboration collaboration

Updated National ICT Competency Standards | DICT 54

 IT SOLUTIONS DEVELOPMENT: QUALITY ASSURANCE
Testing of systems to ensure system quality and adherence to project specification.

Basic Intermediate Advanced

Behavioral Indicators: Behavioral Indicators: Behavioral Indicators:

● Shows basic proficiency ● Demonstrates an ● Develops and

in creating test plans, advanced and implements innovative
covering essential methodical approach to strategies for system
aspects of system system installation, installation, showcasing
functionality. incorporating efficiency an advanced and
● Communicates defects and accuracy. Can methodical approach
or bugs in a clear independently navigate that considers
manner, providing complex deployment efficiency, accuracy, and
basic information for scenarios while forward-thinking
developers. following established solutions.
procedures. ● Strategically plans and
● Displays mastery in optimizes server
managing server resources at an
resources, optimizing advanced level,
configurations for considering not only
optimal performance immediate performance
and scalability. Adapts needs but also
configurations to meet scalability and future
varying requirements of requirements for
different installed diverse systems and
systems and services. services.

Enabling Competencies: Enabling Competencies: Enabling Competencies:

● Attention to detail ● Attention to detail ● Attention to detail

● System installation ● System installation ● System installation

IT Operations

IT Operations, often called ITOps, plays a pivotal role in the digital landscape, overseeing IT
services' implementation, management, delivery, and support. In essence, it ensures that the
digital backbone of an organization operates seamlessly, catering to the dynamic needs of
internal and external users. Gartner defines IT operations as a holistic approach involving
not just technology but also people and management processes. This comprehensive
strategy aims to provide the right services at the right quality and competitive costs.

Updated National ICT Competency Standards | DICT 55

Central to ITOps is the meticulous maintenance of systems, adopting a proactive stance to
address potential issues before they affect performance preemptively. Additionally, IT
Operations extends its influence to support services, handling incidents that might
compromise data integrity and confidentiality. In essence, ITOps ensures the digital systems
are sturdy and work smoothly with the organization's needs.

SYSTEMS MAINTENANCE
Monitoring and managing systems to ensure availability, confidentiality, and
integrity.

Basic Intermediate Advanced

Behavioral Indicators: Behavioral Indicators: Behavioral Indicators:

● Demonstrates ● Identifies and reports ● Strategically anticipates

awareness of potential potential system issues, and mitigates potential
system issues and showcasing an evolving system issues,
reports them promptly, proactive mindset showcasing a high-level
contributing to the early beyond routine tasks. understanding of
detection process. ● Addresses detected system dynamics and
● Follows established bugs efficiently, potential impact.
monitoring routines contributing to the ● Recommends and
diligently, ensuring maintenance of system executes innovative
basic bug detection performance and strategies for bug
processes are applied. reliability. prevention,
contributing to the
development of
advanced monitoring
and maintenance
protocols.

Enabling Competencies: Enabling Competencies: Enabling Competencies:

● Attention to detail ● Attention to detail ● Attention to detail

● Programming ● Programming ● Programming
languages and/or languages and/or languages and/or
frameworks frameworks frameworks
● Communication and ● Communication and ● Communication and
collaboration collaboration collaboration

Updated National ICT Competency Standards | DICT 56

 IT SUPPORT
Supporting stakeholders and its end-users in the utilization of the systems.

Basic Intermediate Advanced

Behavioral Indicators: Behavioral Indicators: Behavioral Indicators:

● Responds promptly to ● Categorizes system ● Executes strategic

reported system incidents based on incident management
incidents, ensuring severity and impact, plans specifically
quick acknowledgment demonstrating an tailored to system
and initial assessment of understanding of the issues, considering
the issue. urgency of different long-term implications
● Communicates with system issues. and risk mitigation
end-users regarding ● Conducts basic root strategies.
system issues in a clear cause analysis for ● Conducts thorough root
and courteous manner, system incidents, cause analysis for
providing basic identifying common complex system
information and initial patterns and incidents, identifying
guidance. contributing factors underlying issues and
affecting system proposing advanced
integrity. preventive measures to
● Addresses end-user enhance system
concerns related to integrity.
system issues ● Implements initiatives
comprehensively, to educate end-users on
providing additional system security best
guidance and practices, empowering
preventive measures for them to contribute to
system-related the overall integrity and
challenges. confidentiality of the IT
systems they interact
with.
Enabling Competencies: Enabling Competencies: Enabling Competencies:

● Customer focus ● Customer focus ● Customer focus

● Communication and ● Communication and ● Communication and
collaboration collaboration collaboration

IT Governance

Updated National ICT Competency Standards | DICT 57

Setting standards like Key Performance Indicators (KPIs) and carefully watching compliance
are crucial in IT governance. These standards provide a clear framework, helping
organizations measure success, identify improvement areas, and align IT efforts with overall
business goals.

Equally important is monitoring compliance to ensure that IT activities follow regulations,

industry best practices, and organizational policies. Compliance monitoring is a proactive
safeguard, reducing risks and strengthening IT systems. It addresses potential issues and
enhances the overall effectiveness of IT governance, promoting a culture of accountability
and continuous improvement. Setting standards and closely monitoring compliance is key to
achieving excellence in IT governance, ensuring that technology consistently meets and
exceeds organizational expectations.

POLICY DEVELOPMENT
Develops and implements standards aligned with IT frameworks, regulations, and
organizational goals.

Basic Intermediate Advanced

Behavioral Indicators: Behavioral Indicators: Behavioral Indicators:

● Demonstrates ● Contributes to the ● Leads the strategic

awareness of existing IT development of IT setting of IT policies,
policies, understanding policies, providing aligning them with
their basic purpose and input and insights industry standards and
relevance to based on a deeper best practices while
organizational understanding of considering the
standards. organizational organization's unique
● Adheres to established standards. needs.
IT processes, ensuring ● Leads the ● Develops a
basic compliance with implementation of KPIs, comprehensive
existing policies. ensuring they align framework for KPIs,
● Shows basic familiarity with organizational ensuring a holistic
with Key Performance goals and contribute to approach to measuring
Indicators (KPIs), process improvement. and improving IT
understanding their ● Identifies areas for governance
relevance to IT process improvement effectiveness.
governance. within IT governance, ● Innovates policies based
actively suggesting on emerging trends and
enhancements to technologies, ensuring

Updated National ICT Competency Standards | DICT 58

 existing policies and they align seamlessly
procedures. with evolving industry
standards and
organizational
objectives.

Enabling Competencies: Enabling Competencies: Enabling Competencies:

● Information technology ● Information technology ● Information technology

and security standards and security standards and security standards

AUDIT AND COMPLIANCE

Develops and implements standards aligned with IT frameworks, regulations, and
organizational goals.

Basic Intermediate Advanced

Behavioral Indicators: Behavioral Indicators: Behavioral Indicators:

● Executes standard audit ● Executes ● Provides strategic plans

procedures for IT comprehensive audit for IT systems audits,
systems, demonstrating processes for IT aligning them with
a basic understanding systems, conducting organizational
of compliance in-depth assessments of objectives and
requirements and compliance, controls, implementing
conducting routine and risk factors. risk-based audit
assessments. ● Manages detailed approaches.
● Maintains basic documentation for IT ● Implements innovative
documentation for IT systems audits, solutions and
systems audits, ensuring thorough and methodologies within
ensuring accuracy in accurate recording of IT systems audits,
recording audit audit procedures, leveraging emerging
processes and findings. findings, and technologies and
● Identifies basic recommendations. industry best practices
compliance risks within ● Identifies and addresses to enhance audit
IT systems, recognizing compliance risks in IT efficiency and
common vulnerabilities systems, providing effectiveness.
and providing recommendations with ● Collaborates across
straightforward objectives to enhance functions to enhance
recommendations. protection and compliance within IT
functionality. systems, providing
insightful
recommendations with

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 clear objectives to
safeguard systems and
improve overall
functionality.

Enabling Competencies: Enabling Competencies: Enabling Competencies:

● Information technology ● Information technology ● Information technology

and security standards and security standards and security standards

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GROUP 4: CYBERSECURITY

Chief Information Security Officer

The Chief Information Security Officer (CISO) is critical in organizations, serving as the
guardian of digital security. This top-level executive is responsible for crafting and
implementing security policies to shield the company's crucial data from potential cyber
threats. Managing the overall security program, the CISO ensures that everything from
computer systems to applications is fortified against vulnerabilities. They are the frontline
defenders against evolving cyber risks, leveraging their expertise to stay ahead in the
perpetual cat-and-mouse game with cyber adversaries.

In a world where technology advances rapidly, the CISO's adaptability is paramount. They
play a pivotal role in securing the organization against potential risks and facilitating secure
digital transformations. The CISO's expertise extends beyond mere defense; it becomes a
driving force for innovation, enabling the organization to grow securely in an increasingly
interconnected and digitized landscape. Balancing the need for robust security measures
with the organization's expansion and technological innovation goals, the CISO has a critical
role in maintaining a secure and resilient business environment.

For Government CISOs, it is essential that they also have civil service competencies.

Competencies under CIO, specifically ethical leadership and stakeholder engagement, apply
to the CISO function.

STRATEGIC VISION
Demonstrates leadership by aligning cybersecurity efforts with business goals,
anticipating threats, and integrating security into long-term organizational
planning for proactive resilience.

Basic Intermediate Advanced

Behavioral Indicators: Behavioral Indicators: Behavioral Indicators:

● Monitors industry ● Participates in strategic ● Develops a

publications and planning sessions, comprehensive strategic
attends conferences to contributing insights on roadmap for
stay informed about how cybersecurity cybersecurity, outlining
current trends in initiatives can align long-term goals,

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 cybersecurity and with and support the milestones, and
technology. organization's alignment with overall
● Demonstrates the long-term goals. business objectives.
ability to quickly adjust ● Demonstrates efforts to ● Introduces innovative
security strategies in integrate cybersecurity security solutions that
response to newly considerations into not only address current
identified threats or broader business threats but also position
changes in the threat strategy discussions the organization as a
landscape. and decision-making leader in anticipating
● Shows a basic processes. and mitigating future
understanding of how ● Anticipates potential risks.
cybersecurity initiatives future risks by regularly ● Communicates the
support the conducting scenario strategic importance of
organization's planning and analyzing cybersecurity to
immediate business the potential impact of executives, gaining their
objectives. emerging technologies support and ensuring
on security. that cybersecurity is
● Takes a leadership role considered a critical
in industry aspect of overall
collaborations, business strategy.
engaging with peers to ● Demonstrates a
discuss emerging commitment to
threats, best practices, continuous
and strategic improvement, regularly
approaches to revisiting and refining
cybersecurity. the strategic vision for
cybersecurity in
response to evolving
technologies and
industry developments.

Enabling Competencies: Enabling Competencies: Enabling Competencies:

● Technology trends ● Technology trends ● Technology trends

● Risk-based thinking ● Risk-based thinking ● Risk-based thinking
● Visionary mindset ● Visionary mindset ● Visionary mindset

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 RISK MANAGEMENT
Identifies, analyzes, and proactively manages cybersecurity risks, fostering a
comprehensive understanding of potential threats and vulnerabilities to inform
strategic decision-making.

Basic Intermediate Advanced

Behavioral Indicators: Behavioral Indicators: Behavioral Indicators:

● Establishes ● Develops ● Innovates security

foundational security comprehensive security policies and processes
policies and processes, policies and processes strategically,
focusing on compliance that go beyond basic anticipating future
with industry standards compliance, cybersecurity
and regulations. incorporating industry challenges and aligning
● Demonstrates basic best practices and a them with the
incident response skills, broader understanding organization's
promptly addressing of cybersecurity risks. long-term objectives.
cybersecurity incidents ● Identifies and assesses ● Demonstrates
but with a primary potential risks, leadership in
focus on containment demonstrating a risk-informed
rather than proactive approach to decision-making,
comprehensive risk risk management by integrating risk
analysis. conducting regular risk considerations into the
● Communicates risks at a assessments. strategic planning
basic level, reporting on ● Produces detailed risk process and influencing
current threats and reports that not only key stakeholders at an
vulnerabilities without highlight current threats executive level.
emphasizing the but also delve into ● Enhances the
broader impact on potential future risks, organization's risk
business operations. providing actionable management
● Conducts ad hoc risk insights for framework, adapting it
assessments, addressing decision-makers. to evolving threats, and
immediate concerns ● Collaborates with key ensuring its alignment
without a systematic stakeholders to gather with business goals.
and continuous diverse perspectives on ● Implements innovative
approach to risk potential risks, fostering risk mitigation
identification and a cross-functional strategies that go
analysis. approach to risk beyond conventional
management. approaches, showcasing
a forward-thinking and
adaptive approach to
risk management at a
strategic level.
Enabling Competencies: Enabling Competencies: Enabling Competencies:

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 ● Risk-based thinking ● Risk-based thinking ● Risk-based thinking

Security Architecture, Design, and Implementation

Solutions architecture involves evaluating an organization's business needs and devising

comprehensive IT solutions for specific projects or releases (CIO, 2023; Josey, 2011). This role
involves designing hardware, software, and networking applications to address identified
challenges, focusing on creating alignment between IT and business operations. Regular
communication, adjustments, and proactive problem-solving characterize the professionals
involved in solution architecture to ensure the successful implementation of technical
solutions. Ultimately, solutions architecture is pivotal in translating business requirements
into a well-crafted solution that meets both business and technical specifications.

Transitioning from high-level solutions outlined in the solutions architecture, the project
now undergoes the development of detailed plans to execute its objectives effectively. Here,
professionals involved in solutions design focus on translating high-level solutions by
stakeholders into practical design solutions with actionable plans. The goal is to create a
holistic solution design that addresses the solution from a functional, technical, and UI/UX
standpoint (Hartson & Pyla, 2019).

The implementation is divided into several domains: server-side programming, UI/UX,

database, infrastructure integration, and end-points.

SECURITY ARCHITECTURE
Develops and refines security strategies by integrating risk management, strategic
problem-solving, standards adherence, and continuous improvement.

Basic Intermediate Advanced

Behavioral Indicators: Behavioral Indicators: Behavioral Indicators:

● Develops security ● Develops security ● Develops security

architectures that cover architectures that cover architectures
essential aspects, a wide range of aspects, strategically aligned
ensuring a basic providing a more with organizational
defense strategy with holistic defense strategy goals, demonstrating an
attention to advanced

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 fundamental security with consideration for understanding of
elements. interdependencies. business objectives.
● Demonstrates ● Identifies and manages ● Integrates risk
awareness of potential risks associated with management into
risks associated with security solutions, security architectures,
security solutions and considering potential considering a broad
follows established impacts on the spectrum of potential
procedures for risk organization and taking risks and aligning
identification. preventive measures. solutions with business
● Applies practical and ● Applies pragmatic goals.
proven methods to approaches to address ● Demonstrates
solve security complex security excellence in applying
challenges, focusing on challenges, leveraging a innovative approaches
reliable solutions mix of proven methods to solve complex
without necessarily and exploring security challenges,
venturing into moderately innovative seeking advanced
cutting-edge solutions. solutions while
approaches. ● Adheres prioritizing
● Adheres to comprehensively to effectiveness.
fundamental industry industry standards and ● Leads the security
standards and basic regulatory solutions, ensuring not
regulatory requirements, ensuring only compliance with
requirements, a high level of security standards but also
maintaining a practices aligned with actively shaping and
compliance-oriented recognized benchmarks. influencing industry
approach to security ● Seeks opportunities for best practices and
practices. improvement in security regulatory frameworks.
● Shows basic architectures, ● Demonstrates the art of
adaptability in response demonstrating a continuous
to changes in security proactive stance toward improvement in
landscapes, emerging threats and security architectures,
incorporating standard technology staying at the forefront
updates and practices advancements. updates of emerging threats and
into security on project-related technologies, and
architectures. Engages concerns and issues. serving as a mentor or
in basic quality ● Monitors the quality of leader in the security
monitoring, ensuring solutions developed, community.
solutions adhere to conducting regular
established standards quality checks, ensuring
and align with project processes and output
objectives through align with established
regular checks. standards, and are in
line with project
objectives.

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 ● Conducts consistent
evaluations of solutions,
ensuring ongoing
alignment with project
goals and quality
standards.

Enabling Competencies: Enabling Competencies: Enabling Competencies:

● Project management ● Project management ● Project management

● Project management ● Project management ● Project management
methodologies (e.g. methodologies (e.g. methodologies (e.g.
Scrum, agile, waterfall, Scrum, agile, waterfall, Scrum, agile, waterfall,
etc.) etc.) etc.)
● Strategic planning ● Strategic planning ● Strategic planning
● Business acumen ● Business acumen ● Business acumen
● Information technology ● Information ● Information technology
● Frameworks technology ● Frameworks
● database management ● Frameworks ● database management
● IT infrastructure ● database management ● IT infrastructure
● Systems development ● IT infrastructure ● Systems development
life cycle ● Systems development life cycle
● Communication and life cycle ● Communication and
collaboration ● Communication and collaboration
● People management collaboration ● People management
● People management

SECURITY DESIGN
Translates high-level solutions into practical security design solutions with
actionable plans for implementing security solutions.

Basic Intermediate Advanced

Behavioral Indicators: Behavioral Indicators: Behavioral Indicators:

● Understands ● Translates high-level ● Translates complex

high-level security strategies into high-level security
strategies and practical security strategies into
describes connections design concepts and actionable security
between strategic develops detailed design solutions and
goals and potential security architecture creates comprehensive
security measures. plans aligned with security design plans
● Recognizes the need strategic objectives. with a strategic focus,
for actionable plans in

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 security ● Formulates detailed considering long-term
implementation and and practical action goals and adaptability.
participates in creating plans for security ● Develops
basic action plans for design, breaking down sophisticated action
security design tasks. security goals into plans for intricate
● Acknowledges the actionable steps with security design tasks,
importance of clear timelines and establishing
collaboration with responsibilities. comprehensive
cross-functional teams ● Collaborates with implementation
and participates in cross-functional teams roadmaps, accounting
basic discussions with to ensure practical for potential
different teams to implementation, challenges and
understand security actively engaging with adjustments.
implementation IT, development, and ● Demonstrates
requirements. operations teams, leadership in
● Acknowledges the translating security cross-functional
concept of iterative requirements into collaboration for
implementation in technical effective security
security and specifications. implementation,
participates in basic ● Adopts an iterative leading collaborative
discussions about the approach to efforts and ensuring a
benefits of iterative implement security cohesive approach to
approaches to security solutions and security design across
design. implements security diverse organizational
measures in stages, functions.
regularly reassessing ● Refines the iterative
and adjusting implementation
strategies based on approach for enhanced
feedback. security effectiveness,
actively leading the
iterative
implementation
process and ensuring
continuous
improvement and
adaptability in
security design.

Enabling Competencies: Enabling Competencies: Enabling Competencies:

● Project management ● Project management ● Project management

● Information technology ● Information technology ● Information technology
● Frameworks ● Frameworks ● Frameworks
● Project management ● Project management ● Project management

Updated National ICT Competency Standards | DICT 67

 ● Communication and ● Communication and ● Communication and
collaboration collaboration collaboration

SECURITY SOLUTIONS DEVELOPMENT

Implements security solutions by integrating strategic risk assessments, proactive
defense measures, and continuous evaluation, ensuring effective protection against
evolving threats across all organizational levels.

Basic Intermediate Advanced

Behavioral Indicators: Behavioral Indicators: Behavioral Indicators:

● Selects controls based ● Selects controls based ● Continuously evaluates

on a basic risk on a thorough risk the effectiveness of
assessment, identifying assessment, identifying implemented controls,
and prioritizing and prioritizing security establishing
fundamental security controls according to mechanisms for
controls according to the organization's risk ongoing monitoring and
the organization's risk profile to ensure a evaluation of security
profile. balanced and effective controls, and adjusting
● Defines clear scopes for security posture. strategies based on
vulnerability testing ● Conducts thorough emerging threats and
activities, identifying analysis of identified changes in the
and prioritizing critical vulnerabilities, utilizing organizational
assets, systems, and tools and environment.
networks for methodologies to assess ● Demonstrates advanced
comprehensive vulnerabilities critically knowledge in defining
vulnerability coverage. and determine their clear scopes for
● Creates basic potential impact and vulnerability testing
penetration testing relevance to the activities, identifying
scenarios, developing organization. and prioritizing critical
simulations that ● Creates penetration assets, systems, and
provide a fundamental testing scenarios, networks for
assessment of security developing simulations comprehensive
controls and response that mimic real-world vulnerability coverage,
mechanisms. attack scenarios and considering emerging
● Implements assess the effectiveness threats.
fundamental proactive of security controls and ● Provides comprehensive
defense measures for response mechanisms. reports on penetration
endpoint protection, ● Implements defense testing results,
identifying and measures for endpoint delivering detailed and
deploying basic protection, identifying actionable reports,
endpoint protection and deploying including identified

Updated National ICT Competency Standards | DICT 68

 solutions to mitigate advanced endpoint vulnerabilities, potential
potential threats. protection solutions, exploits, and
such as behavior-based recommendations for
detection and response remediation.
mechanisms, to mitigate ● Promotes user
potential threats. education and
awareness for endpoint
security, developing
training programs and
communication
strategies to educate
users about advanced
endpoint security best
practices and potential
risks.

Enabling Competencies: Enabling Competencies: Enabling Competencies:

● Project management ● Project management ● Project management

● Information technology ● Information technology ● Information
● Programming ● Programming technology
languages and/or languages and/or ● Programming
frameworks frameworks languages and/or
● Database management ● Database management frameworks
● Infrastructure ● Infrastructure ● Database management
management management ● Infrastructure
● Attention to detail ● Attention to detail management
● Software development ● Software development ● Attention to detail
life cycle life cycle ● Software development
● Communication and ● Communication and life cycle
collaboration collaboration ● Communication and
collaboration

Security Operations

In today's digital landscape, Security Operations play a crucial role in keeping IT resources
available and data safe. These teams work hard to stop cyber threats, using advanced tools
to identify and stop potential problems in real-time. They also take proactive steps, like
managing vulnerabilities, to ensure important IT resources stay strong and working.

At the same time, Security Operations keep data confidential and intact. They use encryption
and controls to protect sensitive information and quickly respond to security issues. By

Updated National ICT Competency Standards | DICT 69

managing who has access to data, they ensure its integrity, preventing any unauthorized
changes. In short, Security Operations is the frontline defender, working tirelessly to keep IT
resources available and data secure in our ever-changing digital world.

SECURITY OPERATIONS
Monitoring and managing systems’ security to ensure availability, confidentiality,
and integrity.

Basic Intermediate Advanced

Behavioral Indicators: Behavioral Indicators: Behavioral Indicators:

● Participates in ● Participates in ● Leads the innovation

vulnerability scans, vulnerability of vulnerability
promptly applies assessments, management
recommended prioritizes and strategies,
patches, addresses identified incorporating
demonstrating a basic vulnerabilities, automation for scans
understanding of the showing a proactive and remediation, and
importance of approach to managing contributes to the
vulnerability security risks. development of
management. ● Analyzes network organizational best
● Monitors network alerts, identifies practices.
alerts, reports any patterns indicative of ● Develops advanced
suspicious activities to potential threats, and threat detection
the relevant team, collaborates with the mechanisms,
recognizing the team to respond leveraging machine
importance of effectively, learning and anomaly
continuous monitoring demonstrating a detection, and actively
for potential security heightened level of contributes to threat
threats. threat awareness. intelligence sharing
● Follows standard ● Conducts incident initiatives.
incident response responses, coordinates ● Leads the
procedures during efforts across teams, development of
security incidents, and contributes to incident response
understanding the post-incident analysis, policies, conducts
basic steps involved in showcasing advanced complex
incident response and skills in managing investigations, and
investigation. security incidents. develops proactive
● Adheres to established ● Develops access strategies to minimize
access control policies, control policies, the impact of security
ensuring only conducts periodic incidents.

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 authorized personnel reviews, and provides ● Implements a
have access, guidance on identity comprehensive access
demonstrating management best control framework,
awareness of the practices, exhibiting an integrating advanced
importance of access advanced identity management
control and identity understanding of solutions, and
management. access control provides expert
● Implements basic principles. guidance on access
encryption measures ● Implements advanced governance.
for sensitive data, encryption measures, ● Implements advanced
recognizing the need monitors data integrity encryption protocols,
for data protection in real-time, and monitors and adapts
through encryption recommends data integrity
and integrity improvements, protection measures to
measures. showcasing a emerging threats, and
comprehensive provides strategic
approach to guidance on data
safeguarding sensitive protection strategies.
data.
Enabling Competencies: Enabling Competencies: Enabling Competencies:

● Attention to detail ● Attention to detail ● Attention to detail

● Risk management ● Risk management ● Risk management

Security Governance

Establishing robust standards, including Key Performance Indicators (KPIs), and vigilant
compliance monitoring are pivotal aspects of effective IT Security Governance. These
standards provide a structured framework, enabling organizations to gauge the success of
their security initiatives, pinpoint areas for improvement, and align security efforts with
broader business objectives.

Equally crucial is the ongoing surveillance of compliance to guarantee adherence to

regulations, industry best practices, and internal security policies. Monitoring compliance
acts as a proactive safeguard, mitigating risks and fortifying IT systems against potential
vulnerabilities. It addresses emerging issues promptly, contributing to the overall efficacy of
IT Security Governance while fostering a culture of accountability and continual
enhancement. The establishment of standards and rigorous compliance monitoring is

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indispensable for achieving excellence in IT Security Governance, ensuring that security
measures consistently meet and surpass organizational expectations.

POLICY DEVELOPMENT
Develops and implements standards aligned with IT frameworks, regulations, and
organizational goals.

Basic Intermediate Advanced

Behavioral Indicators: Behavioral Indicators: Behavioral Indicators:

● Updates policies in ● Monitors regulatory ● Leads the anticipation

response to known updates, adjusting of regulatory changes,
changes in policies to maintain ensuring policies are
regulations. compliance. not only compliant but
● Develops clear and ● Establishes also ahead of emerging
accessible policy communication standards.
documents for strategies to ensure ● Integrates
internal use. policies are cybersecurity policy
● Updates policies well-understood communication
reactively in response across the seamlessly into
to known threats. organization. organizational
● Follows incident ● Contributes to the processes, fostering a
response protocols. development of culture of awareness
security standards and compliance.
based on industry best ● Leads the
practices. development of
● Participates in defining comprehensive
Key Performance security standards
Indicators (KPIs) to aligning with
measure the organizational
effectiveness of objectives.
security policies and ● Designs Key
practices. Performance
● Monitors the Indicators (KPIs) to
cybersecurity assess the effectiveness
landscape, adjusting of security policies and
policies in anticipation practices.
of potential threats. ● Designs adaptive
● Actively contributes to policies, utilizing
improving response threat intelligence to
protocols and refines stay ahead of evolving

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 policies based on cybersecurity
incident learnings. challenges.
● Develops incident
response strategies,
ensuring the
organization is
resilient and
continually refining
policies based on
incident learnings.

Enabling Competencies: Enabling Competencies: Enabling Competencies:

● Information technology ● Information technology ● Information technology

and security standards and security standards and security standards

AUDIT AND COMPLIANCE

Develops and implements standards aligned with security frameworks,
regulations, and organizational goals.

Basic Intermediate Advanced

Behavioral Indicators: Behavioral Indicators: Behavioral Indicators:

● Executes standard audit ● Executes ● Develops strategic

procedures for IT comprehensive audit plans for audits of IT
systems, networks, processes for IT systems, networks,
end-points, and systems, networks, end-points, and
infrastructures, end-points, and infrastructures, aligning
demonstrating a basic infrastructures, them with
understanding of conducting in-depth organizational
compliance assessments of objectives and
requirements and compliance, controls, implementing
conducting routine and risk factors. risk-based audit
assessments. ● Manages detailed approaches.
● Maintains basic documentation for ● Implements innovative
documentation for security audits, solutions and
security audits, ensuring thorough and methodologies within
ensuring accuracy in accurate recording of IT systems audits,
recording audit audit procedures, leveraging emerging
processes and findings. findings, and technologies and
● Identifies basic recommendations. industry best practices
compliance risks to enhance audit

Updated National ICT Competency Standards | DICT 73

 concerning security, ● Identifies and addresses efficiency and
recognizing common compliance risks effectiveness.
vulnerabilities and concerning security, ● Collaborates across
providing providing functions to enhance
straightforward recommendations with compliance within IT
recommendations. objectives to enhance systems, providing
protection and insightful
functionality. recommendations with
clear objectives to
safeguard systems and
improve overall
functionality.

Enabling Competencies: Enabling Competencies: Enabling Competencies:

● Information technology ● Information technology ● Information technology

and security standards and security standards and security standards

Updated National ICT Competency Standards | DICT 74

GROUP 5: NETWORK MANAGEMENT

Network Architecture, Design, and Implementation

Network architecture, design, and implementation constitute a comprehensive framework

for establishing and maintaining a robust computer network. The visual representation
provided by the network architecture diagram offers a detailed insight into various aspects,
including hardware components facilitating communication, diverse cabling methods, types
of devices, network layouts, topologies, and both physical and wireless connections. This
detailed overview also extends to encompass implemented areas and outlines future
expansion plans.

Integral to this framework are the software rules and protocols that govern data
transmission, processing, and management across the network. These elements significantly
contribute to the overall efficiency and performance of the network.

NETWORK ARCHITECTURE
Designs and implements robust, secure, and scalable network infrastructures that
facilitate seamless and reliable communication while aligning with business
requirements.

Basic Intermediate Advanced

Behavioral Indicators: Behavioral Indicators: Behavioral Indicators:

● Develops simple logical ● Designs logical network ● Excels in creating

network architectures structures for moderate highly sophisticated
following predefined complexity, adopting a logical network
templates and systematic approach to architectures,
guidelines, organizing components demonstrating a deep
demonstrating and aligning understanding of
awareness of basic architectures with complex business
business requirements. diverse business needs. requirements and
● Implements basic ● Integrates systematically
security protocols like comprehensive security organizing components
firewalls and antivirus protocols into the for optimal efficiency.
following predefined network architecture, ● Leads the
guidelines. actively identifying and implementation of
● Configures standard mitigating common advanced security
network settings to vulnerabilities to ensure architectures,
ensure basic data confidentiality, proactively identifies
connectivity and and mitigates emerging

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 promptly addresses integrity, and threats, and develops
common connectivity availability. innovative measures to
issues. ● Implements advanced enhance overall
● Participates in risk network configurations, security.
assessments following proactively monitors ● Manages highly
established guidelines, and optimizes network available and
identifying common settings, and fault-tolerant network
threats and troubleshoots and infrastructures,
vulnerabilities. resolves complex implementing advanced
● Demonstrates connectivity issues. strategies for load
awareness of scalability ● Conducts thorough risk balancing and
principles and follows assessments for diverse redundancy to ensure
predefined guidelines. network architectures, uninterrupted and
identifying and seamless connectivity
mitigating a wide range for end-users.
of potential threats, and ● Leads comprehensive
implementing risk assessments for
preemptive measures. complex network
● Incorporates scalability infrastructures,
into network identifies and addresses
architecture for emerging threats and
moderate growth vulnerabilities, and
scenarios, anticipating develops and
and planning for future implements innovative
demands. risk mitigation
strategies.
● Excels in designing
network architectures
with advanced
scalability features,
anticipating and
planning for significant
future growth and
demands while
ensuring adaptability
and expansion without
compromising
performance or
security.

Enabling Competencies: Enabling Competencies: Enabling Competencies:

● Project management ● Project management ● Project management

● Project management ● Project management ● Project management
methodologies (e.g. methodologies (e.g. methodologies (e.g.

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 Scrum, agile, waterfall, Scrum, agile, waterfall, Scrum, agile, waterfall,
etc.) etc.) etc.)
● Strategic planning ● Strategic planning ● Strategic planning
● Business acumen ● Business acumen ● Business acumen
● Information technology ● Information technology ● Information technology
● IT infrastructure ● IT infrastructure ● IT infrastructure
● Communication and ● Communication and ● Communication and
collaboration collaboration collaboration
● People management ● People management ● People management

SECURITY DESIGN
Translates high-level solutions into practical network design solutions with
actionable plans for implementing solutions.

Basic Intermediate Advanced

Behavioral Indicators: Behavioral Indicators: Behavioral Indicators:

● Implements standard ● Integrates ● Designs advanced

security measures, comprehensive security security architectures,
following predefined measures, identifies and proactively identifies
guidelines in network addresses common and mitigates emerging
designs. vulnerabilities, ensuring threats, ensuring a high
● Implements basic basic confidentiality, level of confidentiality,
redundancy measures integrity, and integrity, and
and follows predefined availability in network availability in complex
availability guidelines designs. network designs.
in network designs. ● Incorporates advanced ● Designs highly
● Identifies common availability features available and
security risks, follows such as load balancing, fault-tolerant network
predefined risk designs failover infrastructures,
mitigation plans in mechanisms, and implements advanced
proposed network ensures consistent and strategies for load
designs. reliable network balancing and
● Implements basic user services. redundancy, ensuring
access controls, ● Identifies and assesses uninterrupted and
following predefined potential security risks, seamless connectivity
guidelines in network formulates actionable for end-users.
designs. plans to mitigate ● Leads comprehensive
● Creates basic identified risks, risk assessments for
documentation, demonstrating a complex network
communicates design systematic approach to designs, identifies and
details effectively risk management. addresses emerging

Updated National ICT Competency Standards | DICT 77

 within the team for ● Implements robust user threats, develops and
network designs. access controls, ensures implements innovative
proper authentication risk mitigation
and authorization strategies.
mechanisms, and ● Develops advanced
demonstrates user access control
awareness of user strategies, integrates
access security best multifactor
practices. authentication and
● Develops clear and role-based access
comprehensive controls, ensuring a
documentation for high level of security in
network designs, managing user access to
effectively network resources.
communicates design ● Establishes
details to technical and documentation
non-technical standards for network
stakeholders, ensuring designs, communicates
alignment with complex design details
industry standards. to diverse audiences,
and facilitates effective
knowledge transfer
through documentation
and communication.

Enabling Competencies: Enabling Competencies: Enabling Competencies:

● Project management ● Project management ● Project management

● Information technology ● Information technology ● Information technology
● Frameworks ● Frameworks ● Frameworks
● Project management ● Project management ● Project management
● Communication and ● Communication and ● Communication and
collaboration collaboration collaboration

NETWORK SOLUTIONS DEVELOPMENT

Implementation of network solutions design with a focus on security, integrity,
and availability of network solutions.

Basic Intermediate Advanced

Behavioral Indicators: Behavioral Indicators: Behavioral Indicators:

● Shows basic awareness ● Demonstrates an ● Demonstrates an

of network challenges intermediate ability to advanced ability to

Updated National ICT Competency Standards | DICT 78

 and solutions, innovate and design innovate and design
recognizing creative solutions for pioneering solutions
fundamental complex network that adeptly address
performance, security, challenges, optimizing intricate network
and scalability concepts. performance, security, challenges, optimizing
● Participates in and scalability. performance, security,
discussions with ● Collaborates with and scalability.
cross-functional teams cross-functional teams ● Leads the collaboration
to identify and discuss at an intermediate level, with cross-functional
basic network-related effectively contributing teams at an advanced
problems, contributing to the identification and level, spearheading the
to a cooperative resolution of identification and
problem-solving network-related resolution of complex
environment. problems, fostering a network-related
● Follows established cooperative approach. problems, fostering a
guidelines to ● Translates conceptual collaborative and
implement network network designs into solution-oriented
solutions, practical, environment.
demonstrating basic implementable ● Executes the translation
proficiency in solutions at an of conceptual network
configuring and intermediate level, designs into practical,
deploying network showcasing proficiency implementable
infrastructure. in configuring and solutions at an
● Displays a basic deploying network advanced level,
understanding of infrastructure in showcasing mastery in
evolving technologies accordance with configuring and
in the network domain, established best deploying network
showing awareness of practices. infrastructure in
advancements and their ● Exhibits an intermediate adherence to industry
potential impact on understanding of best practices.
network solutions. evolving technologies in ● Possesses an advanced
● Participates in basic the network domain, understanding of
testing procedures for incorporating relevant emerging technologies
network solutions, advancements into in the network domain,
assisting in the network solutions to integrating cutting-edge
identification of ensure currency, advancements into
potential issues and competitiveness, and network solutions to
contributing to the alignment with industry ensure the
reliability and stability best practices. infrastructure remains
of the implemented ● Contributes to at the forefront of
solutions. intermediate-level industry standards.
testing of network ● Leads the development
solutions, identifying of advanced testing
and addressing strategies for network
potential issues to solutions, ensuring a

Updated National ICT Competency Standards | DICT 79

 enhance the reliability, meticulous
stability, and security of identification and
implemented solutions rectification of potential
before deployment. issues to guarantee the
highest levels of
reliability, stability, and
security before
deployment.

Enabling Competencies: Enabling Competencies: Enabling Competencies:

● Project management ● Project management ● Project management

● Information technology ● Information technology ● Information technology
● Programming ● Programming ● Programming
languages and/or languages and/or languages and/or
frameworks frameworks frameworks
● Database management ● Database management ● Database management
● Infrastructure ● Infrastructure ● Infrastructure
management management management
● Attention to detail ● Attention to detail ● Attention to detail
● Software development ● Software development ● Software development
life cycle life cycle life cycle
● Communication and ● Communication and ● Communication and
collaboration collaboration collaboration

Network Operations

Network operations involve the critical tasks of monitoring and managing systems' security
to uphold the pillars of availability, confidentiality, and integrity. This entails a vigilant
oversight of the network infrastructure, ensuring that it remains secure, accessible, and free
from unauthorized access. By focusing on these key elements, network operations play a
pivotal role in sustaining a reliable and protected environment for seamless connectivity and
data integrity.

NETWORK OPERATIONS
Monitoring and managing systems’ security to ensure availability, confidentiality,
and integrity.

Updated National ICT Competency Standards | DICT 80

 Basic Intermediate Advanced
Behavioral Indicators: Behavioral Indicators: Behavioral Indicators:

● Demonstrates basic ● Demonstrates an ● Masters strategic

awareness in security intermediate security monitoring at
monitoring by proficiency in security an advanced level,
periodically checking monitoring, actively implementing
network activities for and regularly assessing sophisticated tools and
potential threats, network activities for techniques to assess
showing a foundational potential threats, network activities
understanding of showcasing an elevated comprehensively,
security protocols and understanding of showcasing an
the importance of security protocols and a exceptional
safeguarding the commitment to understanding of
network. proactive network security protocols and
● Displays foundational defense. an unwavering
skills in troubleshooting ● Exhibits proficient commitment to
security-related issues, troubleshooting skills proactive network
showcasing a basic for security-related defense.
ability to identify and issues, showcasing the ● Demonstrates expertise
address security ability to efficiently in troubleshooting
concerns to minimize diagnose and address complex
risks and ensure the complex security security-related issues,
integrity of the concerns to minimize showcasing an
network. risks and ensure the advanced ability to
● Follows basic security continued integrity of diagnose and address
protocols and practices, the network. intricate security
showcasing a ● Adheres to advanced concerns swiftly,
commitment to security protocols and minimizing risks and
maintaining the best practices, upholding the highest
integrity and security of showcasing a standards of network
the network at a commitment to integrity.
fundamental level by maintaining a high level ● Leads the
implementing of integrity and security implementation of
established security for the network by advanced security
measures. implementing and protocols and best
● Takes basic measures to following rigorous practices, setting the
enhance network security measures. standard for
security, such as ● Initiates intermediate maintaining the utmost
following preventive proactive measures to integrity and security of
controls and showing a enhance network the network by
basic understanding of security, including the orchestrating and
emerging threats, implementation of adhering to
demonstrating an initial advanced preventive cutting-edge security
step towards securing controls and staying measures.

Updated National ICT Competency Standards | DICT 81

 the network abreast of evolving ● Leads in the
environment. threats, demonstrating development of
a heightened sense of advanced proactive
foresight in securing the security strategies,
network environment. introducing
groundbreaking
measures to enhance
network security
resilience, exhibiting
unparalleled foresight
and dedication to
securing the network
environment at an
advanced level.

Enabling Competencies: Enabling Competencies: Enabling Competencies:

● Attention to detail ● Attention to detail ● Attention to detail

● Customer focus ● Customer focus ● Customer focus

Updated National ICT Competency Standards | DICT 82

Network Governance

Network governance is a crucial facet of organizational management that involves the

development and implementation of standards aligned with IT frameworks, regulations,
and organizational goals. This function ensures a structured and compliant approach to
network solutions. Additionally, network governance monitors organizational compliance
with these standards and industry benchmarks through regular audits, reinforcing the
alignment of network practices with established criteria. This strategic oversight contributes
to the effective and secure operation of the network infrastructure in accordance with
industry best practices and organizational objectives.

POLICY DEVELOPMENT
Develops and implements standards aligned with IT frameworks, regulations, and
organizational goals.

Basic Intermediate Advanced

Behavioral Indicators: Behavioral Indicators: Behavioral Indicators:

● Demonstrates a ● Formulates ● Executes a strategic

foundational intermediate-level KPIs formulation of
understanding of Key for network solutions, advanced-level KPIs for
Performance Indicators showcasing a deep network solutions,
(KPIs) in network understanding of showcasing a strong
solutions, grasping organizational understanding of
basic concepts and objectives and industry organizational
contributing to the standards, and objectives and industry
initial stages of KPI contributing standards.
development with an strategically to KPI ● Leads the
awareness of development. comprehensive
organizational ● Collaborates in the identification of KPIs
objectives. comprehensive for network solutions at
● Participates in the basic identification of KPIs an advanced level,
identification of KPIs for network solutions, collaborating with
for network solutions, working with cross-functional teams
collaborating with cross-functional teams to define and integrate a
teams to understand at an intermediate level sophisticated array of
rudimentary metrics to understand and metrics. Leads the way
and contributing to the integrate a broader in implementing a
initial stages of KPI range of metrics, highly nuanced and
formulation. contributing to a more effective KPI strategy.

Updated National ICT Competency Standards | DICT 83

 ● Initiates basic reviews sophisticated approach ● Pioneers initiatives in
of KPIs in network to KPI formulation. continuously enhancing
solutions, showcasing ● Initiates and contributes KPIs for network
an awareness of the to enhancing KPIs in solutions, showcasing
need for continuous network solutions, an unparalleled
improvement and demonstrating an commitment to staying
demonstrating an initial intermediate level of ahead of industry
step toward evaluating commitment to trends, integrating
metrics for ongoing continuous emerging technologies,
relevance and improvement. Stays and adapting metrics
effectiveness. informed about for the highest
industry trends and relevance and
evolving technology to effectiveness.
adapt metrics for
ongoing relevance and
effectiveness.

Enabling Competencies: Enabling Competencies: Enabling Competencies:

● Information technology ● Information technology ● Information technology

and security standards and security standards and security standards

AUDIT AND COMPLIANCE

Monitors the organization’s compliance with network solution standards and
industry standards through audit.

Basic Intermediate Advanced

Behavioral Indicators: Behavioral Indicators: Behavioral Indicators:

● Executes standard ● Executes ● Develops strategic

network audit comprehensive network plans for audits of
procedures for audit processes for networks and/or
networks and/or networks and/or end-points, aligning
end-points, end-points, conducting them with
demonstrating a basic in-depth assessments of organizational
understanding of compliance, controls, objectives and
compliance and risk factors. implementing
requirements and ● Manages risk-based audit
conducting routine documentation for approaches.
assessments. network audits, ● Implements innovative
● Maintains ensuring thorough and solutions and
documentation for accurate recording of methodologies within

Updated National ICT Competency Standards | DICT 84

 network audits, audit procedures, network audits,
ensuring accuracy in findings, and leveraging emerging
recording audit recommendations. technologies and
processes and findings. ● Identifies and addresses industry best practices
● Identifies basic compliance risks to enhance audit
compliance risks concerning network efficiency and
concerning networks, utilization, providing effectiveness.
recognizing common recommendations with ● Collaborates across
vulnerabilities and objectives to enhance functions to enhance
providing protection and compliance with
straightforward functionality. network standards,
recommendations. providing insightful
recommendations with
clear objectives to
safeguard systems and
improve overall
functionality.

Enabling Competencies: Enabling Competencies: Enabling Competencies:

● Information technology ● Information technology ● Information technology

and security standards and security standards and security standards

Updated National ICT Competency Standards | DICT 85

GROUP 6: BUSINESS OPERATIONS

The business operations competencies function as vital guidelines for individuals navigating
diverse facets of organizational functions. This comprehensive framework outlines key
competencies essential for efficient business operations, encompassing various areas such as
logistics, administration, accounting, management, and customer support. It is crucial to
acknowledge that while this framework establishes a solid foundation, the dynamic nature
of organizational operations may necessitate additional role-specific nuances. Hence, it is
encouraged to tailor these guidelines to their unique professional contexts, ensuring
enhanced applicability and optimal benefit from these competencies.

LEADERSHIP
Leads, motivates, guides, and empowers teams and individuals to achieve their
utmost potential while strategically steering the organization toward success. This
involves promoting innovation, upholding a commitment to integrity, formulating
effective strategies, and/or offering a clear vision to guide the organization
towards its goals.

Basic Intermediate Advanced

Behavioral Indicators: Behavioral Indicators: Behavioral Indicators:

● Demonstrates high ● Provides guidance and ● Equips team capacity

levels of ethics and encouragement for by conducting regular
integrity at all times. employees to gain a coaching and mentoring
● Provides guidance and thorough sessions with members.
encouragement for understanding of the ● Guides teams to
employees to gain matter at hand, reinforce confidence,
confidence and support confidence, and support understanding and
in accomplishing their in accomplishing their fulfilling of tasks and/or
tasks and/or tasks and/or responsibilities.
responsibilities. responsibilities. ● Designing strategies
● Develops strategic ● Develops strategic that incorporate the use
direction for the direction for the of ICT resources to
development and/or development and/or enhance the capabilities,
improvement of improvement of streamline processes, or
immediate functions or cross-functional teams. refine the products and
processes. ● Develops programs in services of the
● Encourages the team to partnership with organization.
ensure its commitment stakeholders with aims ● Develops programs
to improve designed to cultivate a

Updated National ICT Competency Standards | DICT 86

 to the achievement of cross-functional culture that promotes
organizational goals. resources, processes, collaborative
● Studies and successfully and/or products or communication within
implements services. the organization.
well-designed ● Utilizes advanced ● Designs development
programs to ensure features of ICT roadmaps that are
team success. resources in managing geared toward creating
● Incorporates the basic teams, processes, or a culture of continuous
use of ICT resources in output. learning, the
managing teams, ● Cultivates a work improvement of
processes, or output. environment that employee performance
● Promotes open and encourages open and and achievement of
positive communication constructive organizational goals.
within the team to communication within ● Leads advanced conflict
foster harmonious and the team and other resolution initiatives,
collaborative working stakeholders to further designs and
relationships among promote positive implements conflict
members. working relationships prevention strategies,
● Handles conflicts at a at cross-functional level. and cultivates a
basic level by ● Equips team capacity cooperative and
addressing them by conducting regular communicative culture
independently, seeking coaching and mentoring that minimizes conflicts.
guidance or resolution sessions and designing ● Offers strategic
within established a development plan for solutions to complex
protocols or policies. the members. challenges, actively
● Addresses conflicts by addressing systemic
independently initiating issues that impact
resolution efforts, overall employee
determining root performance and
causes, engaging parties organizational success.
involved, and ● Demonstrates advanced
employing appropriate proficiency in conflict
conflict resolution resolution by
strategies within the independently and
framework of proactively identifying
organizational conflicts, initiating
guidelines. resolution strategies,
facilitating constructive
dialogue among
involved parties, and
implementing
innovative approaches
within the
organizational context

Updated National ICT Competency Standards | DICT 87

 to foster lasting
resolutions.

Enabling Competencies: Enabling Competencies: Enabling Competencies:

● Communications skills ● Communications skills ● Communications skills

● Strategic thinking ● Strategic thinking ● Strategic thinking
● Leadership ● Leadership ● Leadership
development development development
● Conflict resolution skills ● Conflict resolution skills ● Conflict resolution skills
● Resource management ● Resource management ● Resource management

HUMAN RESOURCES MANAGEMENT

Ensures that the organization has a consistently sufficient workforce that has the
right knowledge, skills, and attitudes to implement its strategies.

Basic Intermediate Advanced

Behavioral Indicators: Behavioral Indicators: Behavioral Indicators:

● Demonstrates a basic ● Demonstrates ● Displays mastery in

understanding of intermediate human resource
human resource understanding of processes, standards,
processes, standards, or human resource and principles by
principles in the processes, standards, making substantial
assigned function by and principles by contributions to the
effectively applying handling various tasks organization,
them to support routine independently and demonstrating
human resource contributing effectively leadership capabilities,
management activities. to routine activities and and crafting effective
● Utilizes human functional objectives. strategies to meet
resource management ● Utilizes human human resources’
application software resource management functional objectives
and/or applicable application software and overall
productivity tools to and/or applicable organizational goals.
perform routine and productivity tools, ● Maximizes human
assigned tasks. proficiently using its resource application
● Addresses employee advanced functions software and/or
concerns or requests independently to applicable productivity
using appropriate ICT perform routine and tools’ relevant features
tools and resources. assigned tasks. and functions by
● Safeguards employee ● Ensures employee leveraging its
information by concerns or requests are capabilities to efficiently

Updated National ICT Competency Standards | DICT 88

 adhering to promptly addressed perform job
cybersecurity and through continuous responsibilities or team
information security monitoring using deliverables.
standards. tracking and/or ● Develops guidelines
● Generate accurate and productivity tools. that leverage the use of
reliable human resource ● Safeguards employee technology to ensure
reports or documents information by the human resource
based on reliable following cybersecurity team provides quality
information using and information service to its internal
productivity tools. security standards customers.
which involves ● Strategizes on
monitoring the team's standards and
adherence to these processes in the proper
standards to maintain safekeeping of
the integrity and employee information
confidentiality of data. in partnership with
authorized
cybersecurity experts.

Enabling Competencies: Enabling Competencies: Enabling Competencies:

● Human resources ● Human resources ● Human resources

● Computer literacy ● Computer literacy ● Computer literacy
● Cybersecurity ● Cybersecurity ● Cybersecurity
● Information security ● Information security ● Information security

ACCOUNTING
Systematically records and analyzes financial transactions, supporting in
managing and summarizing an organization's financials to understand its
financial status and objectives.

Basic Intermediate Advanced

Behavioral Indicators: Behavioral Indicators: Behavioral Indicators:

● Demonstrates a basic ● Demonstrates ● Demonstrates mastery

understanding of intermediate in accounting processes,
accounting processes, understanding of standards, and
standards, or principles accounting processes, principles by making
in the assigned function standards, and substantial
by effectively applying principles by handling contributions to the
various tasks organization,

Updated National ICT Competency Standards | DICT 89

 them to support routine independently and demonstrating
accounting activities. contributing effectively leadership capabilities,
● Utilizes accounting to routine activities and and crafting effective
application software functional objectives. strategies to meet
and/or applicable ● Utilizes accounting accounting’s functional
productivity tools to application software objectives and overall
perform routine and and/or applicable organizational goals.
assigned tasks. productivity tools, ● Maximizes accounting
● Addresses accounting proficiently using its application software
concerns or requests advanced functions and/or applicable
using appropriate ICT independently to productivity tools’
tools and resources. perform routine and relevant features and
● Safeguards financial assigned tasks. functions by leveraging
information by ● Ensures accounting its capabilities to
adhering to concerns or requests are efficiently perform job
cybersecurity and promptly addressed responsibilities or team
information security through continuous deliverables.
standards. monitoring using ● Develops guidelines
● Generate accurate and tracking and/or that leverage the use of
reliable accounting productivity tools. technology to ensure
reports or documents ● Safeguards financial the accounting team
based on reliable information by provides quality service
information using following cybersecurity to its internal and
productivity tools. and information external customers.
security standards, ● Strategizes on
which involves standards and
monitoring the team's processes in the proper
adherence to these safekeeping of financial
standards to maintain information in
the integrity and partnership with
confidentiality of data. authorized
cybersecurity experts.

Enabling Competencies: Enabling Competencies: Enabling Competencies:

● Accounting ● Accounting ● Accounting

● ICT literacy ● ICT literacy ● ICT literacy
● Cybersecurity ● Cybersecurity ● Cybersecurity
● Information security ● Information security ● Information security

MARKETING

Updated National ICT Competency Standards | DICT 90

 Engagement in various activities to create interest in the organization or its
products or services, drive customer satisfaction, or increase sales or engagement
of the target audience to the organization or its products or services.

Basic Intermediate Advanced

Behavioral Indicators: Behavioral Indicators: Behavioral Indicators:

● Demonstrates a basic ● Demonstrates ● Demonstrates mastery

understanding of intermediate in marketing processes,
marketing processes, understanding of standards, and
standards, or principles marketing processes, principles by making
in the assigned function standards, and substantial
by effectively applying principles by handling contributions to the
them to support routine various tasks organization,
marketing activities. independently and demonstrating
● Utilizes applicable contributing effectively leadership capabilities,
application software to routine activities and and crafting effective
and/or productivity functional objectives. strategies to meet
tools to perform routine ● Utilizes applicable marketing’s functional
and assigned tasks. application software objectives and overall
● Addresses marketing and/or productivity organizational goals.
concerns or requests tools, proficiently using ● Maximizes the
using appropriate ICT its advanced functions applicable application
tools and resources. independently to software and/or
● Safeguards confidential perform routine and applicable productivity
company information assigned tasks. tools’ relevant features
by adhering to ● Ensures marketing and functions by
cybersecurity and concerns or requests are leveraging its
information security promptly addressed capabilities to efficiently
standards. through continuous perform job
● Generates accurate and monitoring using responsibilities or team
reliable marketing tracking and/or deliverables.
reports or documents productivity tools. ● Develops guidelines
based on reliable ● Safeguards confidential that leverage the use of
information using company information technology to ensure
productivity tools. by following the marketing team
cybersecurity and provides quality service
information security to its internal and
standards, which external customers.
involves monitoring the ● Strategizes on
team's adherence to standards and
these standards to processes in the proper
maintain the integrity safekeeping of
confidential company

Updated National ICT Competency Standards | DICT 91

 and confidentiality of information in
data. partnership with
authorized
cybersecurity experts.

Enabling Competencies: Enabling Competencies: Enabling Competencies:

● Marketing ● Marketing ● Marketing

● ICT literacy ● ICT literacy ● ICT literacy
● Cybersecurity ● Cybersecurity ● Cybersecurity
● Information security ● Information security ● Information security

SALES
Engagement in client-facing activities with the objectives of building rapport with
customers and boosting the organization’s revenue through the sale of its products
or services.

Basic Intermediate Advanced

Behavioral Indicators: Behavioral Indicators: Behavioral Indicators:

● Demonstrates a basic ● Demonstrates ● Demonstrates mastery

understanding of the intermediate in sales processes,
assigned function's understanding of sales standards, and
sales processes, processes, standards, principles by making
standards, or principles and principles by substantial
by effectively applying handling various tasks contributions to the
them to support routine independently and organization,
accounting activities. contributing effectively demonstrating
● Utilizes applicable to routine activities and leadership capabilities,
application software functional objectives. and crafting effective
and/or productivity ● Utilizes applicable strategies to meet sales’
tools to perform routine application software functional objectives
and assigned tasks. and/or productivity and overall
● Addresses sales tools, proficiently using organizational goals.
concerns or requests its advanced functions ● Maximizes applicable
using appropriate ICT independently to application software
tools and resources. perform routine and and/or productivity
● Safeguards financial assigned tasks. tools’ relevant features
and customer ● Ensures sales concerns and functions by
information by or requests are leveraging its
adhering to promptly addressed capabilities to efficiently
cybersecurity and through continuous perform job

Updated National ICT Competency Standards | DICT 92

 information security monitoring using responsibilities or team
standards. tracking and/or deliverables.
● Generate accurate and productivity tools. ● Develops guidelines
reliable sales reports or ● Safeguards financial that leverage the use of
documents based on and customer technology to ensure
reliable information information by the sales team provides
using productivity following cybersecurity quality service to its
tools. and information internal and external
security standards, customers.
which involves ● Strategizes on
monitoring the team's standards and
adherence to these processes in the proper
standards to maintain safekeeping of financial
the integrity and and customer
confidentiality of data. information in
partnership with
authorized
cybersecurity experts.

Enabling Competencies: Enabling Competencies: Enabling Competencies:

● Sales ● Sales ● Sales

● ICT literacy ● ICT literacy ● ICT literacy
● Cybersecurity ● Cybersecurity ● Cybersecurity
● Information security ● Information security ● Information security

Updated National ICT Competency Standards | DICT 93

 PRODUCTION
Efficient utilization of resources, including manpower, machinery, materials, and
methodologies in manufacturing high-quality products or services crucial for the
organization's operational excellence and growth; Ensures the accurate and
appropriate production of products to meet demands, demonstrating a
commitment to operational efficiency and customer satisfaction.

Basic Intermediate Advanced

Behavioral Indicators: Behavioral Indicators: Behavioral Indicators:

● Demonstrates a basic ● Demonstrates ● Demonstrates mastery

understanding of the intermediate in production
assigned function's understanding of processes, standards,
production processes, production processes, and principles by
standards, or principles standards, and making substantial
by effectively applying principles by handling contributions to the
them to support routine various tasks organization,
accounting activities. independently and demonstrating
● Utilizes production contributing effectively leadership capabilities,
equipment, applicable to routine activities and and crafting effective
application software functional objectives. strategies to meet sales’
and/or productivity ● Utilizes production functional objectives
tools to perform routine equipment, applicable and overall
and assigned tasks. application software organizational goals.
● Addresses production and/or productivity ● Maximizes production
concerns or requests tools, proficiently using equipment, applicable
using appropriate ICT its advanced functions application software
tools and resources. independently to and/or productivity
● Safeguards confidential perform routine and tools’ relevant features
company information assigned tasks. and functions by
by adhering to ● Ensures production leveraging its
cybersecurity and concerns or requests are capabilities to perform
information security promptly addressed job responsibilities or
standards. through continuous team deliverables
● Generate accurate and monitoring using efficiently.
reliable production tracking and/or ● Develop guidelines that
reports or documents productivity tools. leverage the use of
based on reliable ● Safeguards confidential technology to ensure
information using company information the production team
productivity tools. by following provides quality service
cybersecurity and to its internal and
information security external customers.
standards, which ● Strategizes on
involves monitoring the standards and

Updated National ICT Competency Standards | DICT 94

 team's adherence to processes in the proper
these standards to safekeeping of
maintain the integrity confidential company
and confidentiality of information in
data. partnership with
authorized
cybersecurity experts.

Enabling Competencies: Enabling Competencies: Enabling Competencies:

● Production ● Production ● Production

● Computer literacy ● Computer literacy ● Computer literacy
● Cybersecurity ● Cybersecurity ● Cybersecurity
● Information security ● Information security ● Information security

Updated National ICT Competency Standards | DICT 95

GROUP 7: HUMAN CAPACITY-BUILDING

Human capacity-building competencies stand as crucial pillars in shaping the future

workforce. These competencies play a pivotal role for individuals involved in learning and
development, providing essential skills to equip people with the knowledge and capabilities
needed to thrive in evolving professional landscapes. By fostering these competencies,
educators and learning facilitators ensure that they are well-equipped to empower others,
creating a ripple effect of growth and efficiency within the broader workforce.

EDUCATIONAL TECHNOLOGY INTEGRATION

Efficiently utilizes technological tools and media in facilitating learning by using
instructional platforms and developing e-learning materials or multimedia content
to aid in training programs or courses and bridge knowledge or skill gaps within
the organization.

Basic Intermediate Advanced

Behavioral Indicators: Behavioral Indicators: Behavioral Indicators:

● Creates simple ● Develops ● Designs sophisticated

e-learning materials or comprehensive and and innovative
multimedia content engaging e-learning e-learning materials,
with guidance, often materials employing advanced
using predefined independently, multimedia tools and
templates or basic integrating various techniques to create
editing features. multimedia elements, immersive and
● Uses basic features of interactive features, and impactful learning
instructional platforms basic assessments. experiences.
to deliver content and ● Utilizes advanced ● Integrates multiple
engage learners in a features of instructional instructional platforms
structured manner. platforms to create seamlessly, customizing
● Assists in integrating interactive and learning paths and
educational technology personalized learning experiences for different
tools and platforms to experiences, integrating learner profiles and
supplement existing assessments and needs, contributing
training programs or adapting content based significantly to the
courses under on learner needs. organization's overall
supervision or ● Enhances training learning strategy.
guidance. programs through ● Leads the strategic
● Applies basic effective integration of integration of
problem-solving skills educational technology, educational technology
to address minor contributing to into training programs,

Updated National ICT Competency Standards | DICT 96

 challenges encountered improved learning aligning them with
during the integration outcomes and organizational
of educational instructional design. objectives and driving
technology tools. ● Analyzes complex transformative change
issues related to in training
technology integration methodologies.
and proposes ● Pioneers innovative
innovative solutions to approaches in
enhance learning educational technology
experiences effectively. integration, conducting
research and
experimentation to push
the boundaries of
educational technology
for optimal impact and
organizational growth.

Enabling Competencies: Enabling Competencies: Enabling Competencies:

● Instructional design ● Instructional design ● Instructional design

● Digital literacy ● Digital literacy ● Digital literacy
● Information systems Information systems ● Information systems
literacy literacy literacy

RESEARCH & DEVELOPMENT

Performance of the systematic process of exploring innovative learning
methodologies, training strategies, and professional development approaches by
critically analyzing emerging trends, best practices, and employing research-based
methods in adult education and skill enhancement to establish a culture of
continuous learning ultimately contributing to the agency's overall efficiency and
mission fulfillment.

Basic Intermediate Advanced

Behavioral Indicators: Behavioral Indicators: Behavioral Indicators:

● Conducts simple ● Demonstrates advanced ● Conducts

literature reviews and abilities in conducting groundbreaking
gathers information on comprehensive research, publishing
best practices and literature reviews, articles or papers, and
innovative approaches synthesizing contributing
information, and significantly to the

Updated National ICT Competency Standards | DICT 97

 in learning and analyzing advancement of
development. research-based methods knowledge in the field
● Implements established in adult education. of adult education and
training strategies and ● Proposes and develops skill enhancement.
methodologies innovative learning ● Leads the design and
following provided methodologies or implementation of
guidelines and best training strategies, large-scale innovative
practices. integrating research learning methodologies,
● Participates in learning findings into practical integrating advanced
activities and applications. research-based
encourages peers to ● Advocates and mentors strategies into the
engage in continuous colleagues to embrace agency's learning
learning within the continuous learning, framework.
scope of assigned tasks. fostering a culture of ● Upholds continuous
● Documents findings knowledge sharing and learning culture,
from research activities skill enhancement. establishing programs,
and reports basic ● Produces detailed initiatives, and
summaries or reports with analysis, mentorship networks
observations relevant to conclusions, and that foster ongoing skill
learning and recommendations based development and
development initiatives. on research activities, growth.
contributing to ● Produces reports
evidence-based aligning research
decision-making in findings with strategic
learning programs. goals, driving
transformative changes
in learning and
development strategies
that contribute to the
agency's efficiency and
mission fulfillment.

Enabling Competencies: Enabling Competencies: Enabling Competencies:

● Data management ● Data management ● Data management

● Project management ● Project management ● Project management

LEARNER SUPPORT

Updated National ICT Competency Standards | DICT 98

 Supports the development of individual learners and groups by offering tailored
assistance, coaching, mentoring, and assessment strategies that supplement the
growth of the learners of groups.

Basic Intermediate Advanced

Behavioral Indicators: Behavioral Indicators: Behavioral Indicators:

● Provides general ● Offers customized ● Provides

assistance upon support based on learner comprehensive
request, follows needs, adapts strategies, proactive support,
predefined procedures, and provides additional develops
troubleshoots learning explanations/resources. individualized
materials. ● Covers complex training learning plans,
● Helps understand concepts, engages in deep addresses potential
basic concepts, offers discussions, offers challenges proactively.
guidance on exercises, supplementary resources. ● Utilizes advanced
answers related ● Guides in advanced approaches tailored to
queries. assessment strategies, diverse needs, employs
● Supports analyzes feedback for innovative teaching
understanding improvement, offers methods, and provides
assessment criteria, performance guidance. mentorship.
guides basic strategies, ● Promotes a culture of ● Develops advanced
assists in accessing support, encourages assessment tools,
tools. peer-to-peer learning, analyzes data for
● Promotes participation initiates improvements, leads
through basic community-building enhancement
encouragement, creates activities. initiatives.
a welcoming ● Leads a culture of
environment, continuous
acknowledges learning/support,
participation. designs initiatives for
inclusivity, empowers
and mentors others.

Enabling Competencies: Enabling Competencies: Enabling Competencies:

● Communication and ● Communication and ● Communication and

collaboration Collaboration Collaboration

Updated National ICT Competency Standards | DICT 99

 VALUES FORMATION
Effectively guides learners in shaping their values, attitudes, and habits through
interactive teaching methods.

Basic Intermediate Advanced

Behavioral Indicators: Behavioral Indicators: Behavioral Indicators:

● Provides basic guidance ● Promotes values ● Demonstrates

to learners on education at various consistent, ethical
developing morals, educational levels. leadership within the
attitudes, and habits. ● Implements values educational community
● Demonstrates basic education and beyond, serving as
ability to embody and comprehensively. a role model for both
model positive values ● Guides learners to students and colleagues.
in personal behavior. develop a sense of ● Presents mastery in
● Shows basic respect for responsibility for their guiding learners to
diverse perspectives, community and develop morals,
backgrounds, and environment. attitudes, and habits.
beliefs. ● Encourages ● Leads values education
● Integrates basic values productivity for initiatives.
into teaching content learners. ● Instills a deep sense of
and discussions. ● Encourages students to nationalism in learners.
● Utilizes the use of think critically about ● Integrates values
appropriate media in values, fostering a formation across
conveying positive deeper understanding. different contexts and
values, attitudes, and ● Engages students in disciplines for holistic
habits in the teaching projects or activities that development.
methodologies. promote social ● Coaches students in
responsibility and values-based
community decision-making
involvement. processes, helping them
● Effectively maximizes navigate intricate ethical
the use of digital media dilemmas with wisdom
and/or digital platforms and consideration.
responsibly in values ● Provides guidance and
formation initiatives or recommendations on
activities. the appropriate digital
● Offers constructive media and digital
feedback on students' platform used to
behavior in a way that enhance the teaching of
promotes self-reflection values formation.
and growth in values. ● Guides other educators
in the effective

Updated National ICT Competency Standards | DICT 100

 integration of values
education into their
teaching practices.

Enabling Competencies: Enabling Competencies: Enabling Competencies:

● Proficiency in values ● Proficiency in values ● Proficiency in values

education curriculum education curriculum education curriculum
development. development. development.

CURRICULUM DEVELOPMENT
Thoughtfully and strategically develops educational curricula to ensure learners
acquire essential knowledge, skills, and attitudes, preparing them to meet the
demands of both society and industry effectively.

Note: Applicable to leadership roles or supporting roles in the academe involved

in curriculum development.

Basic Intermediate Advanced

Behavioral Indicators: Behavioral Indicators: Behavioral Indicators:

● Articulates the basic ● Contributes to ● Leads the entire process

principles of curriculum conducting analysis for of curriculum
development. curriculum development, from
● Contributes to defining development. planning to
the purpose and scope ● Develops competency implementation.
of the curriculum. maps aligning ● Pioneers the
● Participates in educational objectives formulation and
identifying stakeholders with required skills. execution of college
and basic scope. ● Creates comprehensive policies to benefit
● Participates in basic curriculum plans students and faculty.
analysis of educational considering various ● Oversees the entire
needs and learning styles. curriculum
requirements. ● Develops detailed development process,
● Supports in executing syllabi for different recommending and
scheduled sessions courses within the implementing changes.
under supervision. curriculum. ● Conducts strategic
● Develops and ● Thoughtfully integrates planning for the college,
documents the the use of relevant ICT shaping future
curriculum using the resources and digital directions and goals.
media in the

Updated National ICT Competency Standards | DICT 101

 appropriate formulation of course ● Collaborates with
productivity tools. curricula. industry leaders in
determining essential
knowledge and skills
the learners need to
possess to be
industry-ready.
● Utilizes ICT resources
and digital media to
improve the learning
experiences of the
students.

Enabling Competencies: Enabling Competencies: Enabling Competencies:

● Pedagogy ● Pedagogy ● Pedagogy

● Proficiency in using ● Proficiency in using ● Proficiency in using
curriculum design tools curriculum design tools curriculum design tools
● Curriculum ● Curriculum ● Curriculum
development and policy development and policy development and policy
formulation formulation formulation
● Knowledge of ● Knowledge of ● Knowledge of
instructional design instructional design instructional design
principles principles principles
● Stakeholder ● Stakeholder ● Stakeholder
management management management
● Strategic planning and ● Strategic planning and ● Strategic planning and
vision-setting skills vision-setting skills vision-setting skills

Updated National ICT Competency Standards | DICT 102

 LESSON PLAN DEVELOPMENT AND EXECUTION
Creates a comprehensive lesson plan outlining what students are expected to learn
and how it will be effectively accomplished during class.

Basic Intermediate Advanced

Behavioral Indicators: Behavioral Indicators: Behavioral Indicators:

● Demonstrates the ● Articulates clear and ● Demonstrates mastery

ability to articulate clear strategic learning in articulating clear and
and straightforward objectives for lessons, strategic learning
learning objectives for incorporating a variety objectives, intricately
lessons, incorporating of interactive activities designed to maximize
the integration of digital and emphasizing the learner engagement and
media and ICT tools. integration of digital incorporating a diverse
● Designs learning media and ICT tools. range of interactive
activities directly ● Designs interactive activities, emphasizing
supporting the learning activities that the integration of
identified learning not only support the cutting-edge digital
objectives, leveraging identified learning media and ICT tools.
digital media and ICT objectives but also ● Develops highly
tools to enhance utilize a variety of interactive learning
engagement. engaging methods, activities that not only
● Organizes lessons in a including digital media align seamlessly with
basic, sequential and ICT tools. learning objectives but
structure for a logical ● Organizes lessons in a also leverage the
content progression, structured and dynamic advanced capabilities of
ensuring the smooth manner, ensuring a available or new
integration of digital logical progression of technologies, ensuring
media and ICT tools. content with the an immersive and
● Ensures a fundamental seamless integration of dynamic learning
alignment of lesson a variety of interactive experience.
plans with educational activities and ● Designs lessons
standards and technology tools. through strategically
guidelines, including ● Ensures a sophisticated incorporating a variety
considerations for alignment of lesson of interactive activities
integrating digital tools. plans with educational and digital tools to
● Makes basic use of standards and maintain a high level of
available resources, guidelines, learner engagement
including digital media emphasizing the throughout the entire
and ICT tools, to integration of digital learning journey.
support and enhance tools and interactive ● Achieves an alignment
learning activities. activities. of lesson plans with
● Uses straightforward ● Maximizes the use of educational standards,
and clear language in available resources, showcasing an

Updated National ICT Competency Standards | DICT 103

 instructional materials incorporating a range of advanced
to facilitate digital media and ICT understanding of how
understanding, tools to facilitate the integration of digital
incorporating guidance interactive and tools and interactive
on using digital media engaging learning activities can elevate the
and ICT tools experiences. learning experience to
effectively. ● Uses clear and dynamic meet and exceed
● Demonstrates basic language in established
proficiency in instructional materials benchmarks.
documenting lesson to facilitate ● Optimizes the
plans using understanding, integration of resources,
productivity tools to providing guidance on including available
ensure clear the purposeful use of emerging digital media
organization and digital media and ICT and ICT tools, to create
accessibility. tools in a variety of an environment that
interactive activities. fosters high learner
● Demonstrates engagement through a
intermediate rich variety of
proficiency in interactive activities.
documenting lesson ● Communicates clear
plans using guidance on the
productivity tools, purposeful and
ensuring strategic use of digital
comprehensive media and ICT tools
organization and within a multitude of
accessibility. interactive activities to
enhance overall learner
engagement.
● Skillfully organizes
lesson plans using
advanced productivity
tools, ensuring clear
and accessible records
for ongoing
improvement and
collaboration.

Enabling Competencies: Enabling Competencies: Enabling Competencies:

● Pedagogical principles ● Pedagogical principles ● Pedagogical principles

● Instructional design ● Instructional design ● Instructional design
and curriculum and curriculum and curriculum
development development development

Updated National ICT Competency Standards | DICT 104

 CLASSROOM MANAGEMENT
Establishes an environment conducive to learning by implementing effective
systems and strategies that encourage student engagement, cooperation, and a
positive atmosphere while minimizing disruptions.

Basic Intermediate Advanced

Behavioral Indicators: Behavioral Indicators: Behavioral Indicators:

● Communicates basic ● Communicates and ● Establishes and

behavioral expectations reinforces clear and communicates a
and ensures students comprehensive sophisticated
understand classroom behavioral expectations, behavioral framework,
norms. integrating IT integrating advanced IT
● Implements simple applications applications
strategies for organizing strategically to support strategically to fortify
lessons, incorporating guidelines. guidelines and
IT applications as ● Implements expectations.
needed to enhance sophisticated strategies ● Implements
student engagement for organizing lessons, cutting-edge strategies
and participation. incorporating IT for lesson organization,
● Applies fair and applications leveraging advanced IT
consistent thoughtfully to applications to create
reinforcement of optimize student dynamic and immersive
positive behaviors and engagement and learning experiences,
consequences for participation. optimizing student
misbehavior, using IT ● Applies nuanced and engagement and
tools as needed for consistent participation.
tracking and reinforcement of ● Applies nuanced and
communication. positive behaviors and precise reinforcement of
● Incorporates basic IT consequences for positive behaviors and
applications or tools to misbehavior, utilizing consequences for
enhance student IT tools for tracking and misbehavior, utilizing
engagement during communication. advanced IT tools for
lessons and activities. ● Incorporates a variety meticulous tracking and
● Responds to behavioral of intermediate-level IT communication.
issues with basic and applications or tools to ● Integrates a diverse
appropriate discipline enhance student array of advanced IT
strategies, leveraging IT engagement during applications or tools
tools for lessons and activities seamlessly, fostering a
communication and dynamically. dynamic and highly
documentation. ● Responds to behavioral engaging learning
● Establishes and issues with advanced environment during
reinforces simple and adaptable lessons and activities.

Updated National ICT Competency Standards | DICT 105

 routines using IT discipline strategies, ● Responds to behavioral
applications as needed leveraging IT tools for issues with advanced,
to enhance organization communication and proactive, and
and communication, documentation as adaptable discipline
creating a predictable necessary. strategies, leveraging
and orderly learning ● Establishes and sophisticated IT tools
environment. reinforces dynamic for real-time
● Monitors the learning routines using IT communication and
progress and behavior applications comprehensive
by engaging in basic strategically, adapting documentation.
check-ins with students. as needed to enhance ● Establishes and refines
organization and dynamic routines using
communication, advanced IT
creating a dynamic and applications
orderly learning strategically, adapting
environment. on-the-fly as needed to
● Fosters and maintains optimize organization,
positive relationships communication, and
with students. overall efficiency,
● Monitors the learning cultivating an advanced
progress and behavior and orderly learning
by performing checks in environment.
with students, ● Cultivates deep,
addressing their trust-based
individual needs. relationships with
● Uses positive students.
communication ● Implements creative
techniques to interact and personalized
with students and check-in methods.
address behavior. ● Develops and executes
● Develops and a comprehensive
implements a more behavior management
detailed behavior plan.
management plan. ● Creates an inclusive
and dynamic learning
space that caters to
diverse student needs.

Enabling Competencies: Enabling Competencies: Enabling Competencies:

● Interpersonal and ● Interpersonal and ● Interpersonal and

communication skills communication skills communication skills
relationship building relationship building relationship building
● Behavior management ● Behavior management ● Behavior management
strategies strategies strategies

Updated National ICT Competency Standards | DICT 106

 TRAINING NEEDS ASSESSMENT
Systematically analyzes organizational or role/function-specific requirements to
identify gaps with the goal of designing targeted training programs for effective
skill enhancement and organizational performance improvement.

Basic Intermediate Advanced

Behavioral Indicators: Behavioral Indicators: Behavioral Indicators:

● Demonstrates the ● Gathers comprehensive ● Collects comprehensive

ability to gather data to and reliable data by data by using advanced
determine skills or employing data gathering tools and
knowledge gaps with intermediate-level methodologies to
the efficient use of basic data-gathering tools identify significant and
data-gathering tools and methodologies to subtle factors that
and methodologies. determine skills and contribute to gaps in
● Identifies clear gaps in knowledge gaps. knowledge, skills,
skills or knowledge by ● Analyzes diverse data and/or performance.
utilizing data analysis types (quantitative and ● Demonstrates mastery
functions within qualitative) from in analyzing intricate
spreadsheet various sources, and varied data sets,
applications, utilizing advanced utilizing advanced data
demonstrating productivity tools to analysis methodologies
proficiency in extracting identify significant and tools to identify
valuable insights for gaps in knowledge, nuanced and salient
informed skills, and/or knowledge, skills,
decision-making. performance. and/or performance
● Provides support in the ● Prioritizes identified gaps.
training needs gaps based on their ● Provides
assessment process by impact on evidence-based,
maximizing the use of organizational goals, data-driven, and
productivity tools and considering available innovative
other ICT resources. resources and recommendations that
● Provides input and constraints. are tailored to address
assistance in creating ● Provides identified gaps, with a
recommendations or evidence-based and strategic focus on
decisions regarding data-driven achieving
training needs based on recommendations for organizational
the identified gaps, addressing identified objectives and
working under gaps, linking them enhancing employee
supervision or explicitly to performance.
guidance. organizational

Updated National ICT Competency Standards | DICT 107

 ● Accurately documents objectives and potential ● Leads in influencing
findings and presents training solutions. high-level decisions and
them in a clear and ● Collaborates effectively organizational
concise manner using with stakeholders, strategies based on
productivity tools. communicates findings Training Needs
persuasively and Assessment findings,
engages in discussions contributing
to influence training significantly to the
strategies and organization's growth
decisions. and success.
● Recommends ● Drives continuous
improvements to the improvement in the
Training Needs Training Needs
Assessment process, Assessment process by
contributing to the researching new
refinement of approaches, fostering a
methodologies or data culture of learning, and
collection techniques. disseminating best
practices across the
organization.
Enabling Competencies: Enabling Competencies: Enabling Competencies:

● Project management ● Project management ● Project management

● Data management ● Data management ● Data management
● Stakeholder ● Stakeholder ● Stakeholder
management management management
● Human resources ● Human resources ● Human resources
management management management

INSTRUCTIONAL DESIGN
Systematic integration of adult learning principles, instructional models, and
teaching strategies in the creation of effective training programs and materials that
aim to equip learners with the right set of knowledge and skills to effectively
perform their responsibilities.

Basic Intermediate Advanced

Behavioral Indicators: Behavioral Indicators: Behavioral Indicators:

● Develops training ● Demonstrates ● Displays advanced

materials with proficiency in expertise in
guidance, following instructional design instructional design,
established templates, principles and pioneering new
and guidelines. methodologies, creating methodologies, and
comprehensive and approaches for

Updated National ICT Competency Standards | DICT 108

 ● Contributes to the engaging training company-wide training
development of materials strategies.
evidence-based or independently. ● Designs cutting-edge
data-driven training ● Incorporates the training materials,
content by conducting learners’ use of ICT incorporating advanced
research. resources in the technologies and novel
● Able to recognize learning design to approaches to
straightforward ensure learners' significantly elevate
knowledge or skill gaps engagement. learning outcomes.
in the workforce and ● Ensures the quality and ● Oversees robust quality
create basic training effectiveness of training assurance standards,
interventions. materials and driving continuous
● Follows instructional programs, participating improvement in
models (e.g., ADDIE, in quality assurance training effectiveness
SAM) as provided and processes. and impact throughout
implements strategies ● Designs comprehensive the organization.
accordingly. training and ● Takes a leadership role
● Contributes ideas or development in shaping and
suggestions for interventions using implementing
improvement in various instructional company-wide training
training materials and strategies and models to strategies, aligning
methods with guidance address identified gaps them with
and support. or achievement of goals. organizational goals
● Adapts instructional and driving
models to suit specific transformative change.
contexts and learner ● Demonstrates a
needs, enhancing visionary approach by
learning experiences. anticipating future
● Contributes training needs, setting
significantly to refining trends in instructional
and enhancing existing design, and positioning
training strategies training as a strategic
within the organization. asset for organizational
growth and
development.

Enabling Competencies: Enabling Competencies: Enabling Competencies:

● Adult learning ● Adult learning ● Adult learning

principles principles principles
● Instruction models ● Instruction models ● Instruction models
● Curriculum ● Curriculum ● Curriculum
development development development
● Research and ● Research and ● Research and
development development development

Updated National ICT Competency Standards | DICT 109

 ● Content creation ● Content creation ● Content creation
● Educational technology ● Educational technology ● Educational technology
integration integration integration
● Digital literacy ● Digital literacy ● Digital literacy
● ICT literacy ● ICT literacy ● ICT literacy
● Stakeholder ● Stakeholder ● Stakeholder
management management management

COURSE FACILITATION
Efficiently delivers comprehensive training programs using suitable teaching
strategies in online or face-to-face settings, with a focus on addressing knowledge,
skill, or performance gaps and optimizing organizational operations.

Basic Intermediate Advanced

Behavioral Indicators: Behavioral Indicators: Behavioral Indicators:

● Demonstrates ● Demonstrates mastery ● Demonstrates expertise

understanding of of various pedagogical in pedagogical
fundamental strategies and their strategies, serving as a
pedagogical strategies effective application in resource for course
(e.g., lectures, diverse learning facilitation within the
discussions, interactive environments (online or department, providing
activities) suitable for face-to-face). guidance, and
online or face-to-face ● Guides junior innovative solutions.
classes. facilitators, providing ● Presents thought
● Conducts classes under assistance on effective leadership in course
supervision, following teaching methods. facilitation, developing
predefined teaching ● Utilizes advanced and sharing best
plans and guidelines. engagement strategies practices, contributing
● Implements basic to create an interactive to the department's
strategies to engage and dynamic learning strategic direction in
learners during environment, adapting training delivery.
sessions, such as asking to different learner ● Designs and
questions, encouraging preferences and needs. implements customized
participation, or ● Conducts engagement strategies,
utilizing simple comprehensive analysis incorporating advanced
interactive tools. to identify complex skill technologies and
● Identifies basic skill or or knowledge gaps, interactive tools to
knowledge gaps and tailoring training optimize learning
delivers training sessions and materials experiences.
sessions focused on to address these gaps ● Leads the development
addressing these gaps effectively. of course materials and

Updated National ICT Competency Standards | DICT 110

 as per predefined ● Initiates improvements curriculum, ensuring
curriculum or materials. in course delivery alignment with
● Incorporates feedback methods based on organizational goals
from supervisors or feedback, research, and and addressing
mentors to improve emerging pedagogical complex learning needs.
facilitation techniques trends. ● Drives continuous
and session delivery. ● Engages learners in improvement initiatives
● Facilitates discourse meaningful discourse to in course facilitation,
during classes and synthesize learning. conducting research,
manages discussion to participating in
foster social learning. professional
development, and
disseminating
knowledge within the
department.
● Incorporates advanced
social learning concepts
in the structure of
discourse and course
delivery.
Enabling Competencies: Enabling Competencies: Enabling Competencies:

● Effective ● Effective ● Effective

communication communication communication
● Andragogical mastery ● Andragogical mastery ● Andragogical mastery
● Classroom management ● Classroom management ● Classroom management

Updated National ICT Competency Standards | DICT 111

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