RFP For AMC SAP Support
RFP For AMC SAP Support
(RFQ)
For
SAP Applications Maintenance
Support (AMS)
Introduction:
Founded in 2012, Purplle is one of India’s leading omnichannel beauty destinations. A strong
platform with 1000+ listed brands, 60,000+ products, and 7 million+ monthly active users. Purplle
expanded in 2022 with 6000+ offline touchpoints and 8 exclusive stores.
Our firm has recently implemented RISE with SAP to enhance our organizational efficiency and
capabilities. We are seeking a dedicated SAP partner to support and optimize our SAP landscape
Overview:
Existing landscape
we have SAP S4 Hana Private cloud 2021 as its ERP system along with Business Intelligence Suite
and SAP Fiori.
We have development DS4 and production PS4 as a two-tier architecture in SAP landscape.
SAP MM
SAP SD
SAP FICO
SAP BASIS (Authorization/ Roles)
SAP ABAP
SAP CPI
SAP FIORI
SAP PP (Future expansion plan)
SAP EWM (Future expansion plan)
Roughly 300+ tickets were raised last month across the modules. Highest tickets were noticed in SAP
Basis for user unlock / reset.
Objective:
The primary objectives include:
Configure, manage and maintain SAP application modules (SAP MM, SD, ABAP, Basis,
and CPI.)
Incident management and problem resolution.
Interface monitoring and timely reporting and resolution of integration issues.
Responsible for raising and managing OSS requests with SAP on behalf of Purplle
Custom development and enhancement requests.
Performance tuning and optimization.
Training and knowledge transfer to internal teams
Resolution Time
Priority Definition Response Time including Response Time
• Entire organization is
affected.
• Core business process
cannot be carried
out.
• Security violation.
• Incident has serious impact
on critical tasks
Emergency /Very and no workaround is
High/ Critical available. 1 Hour 1 Day
• System cannot function as
designed or
installed
• Compliance timeline is
affected.
• Multiple users or
departments are directly
High affected. 1 Day 2 days
Timeline:
Please provide an estimated timeline for onboarding and ramping up the resources, as well
as ongoing support.
Company overview and experience in providing SAP services, specifically offline distribution
ecommerce business cases.
Proposed team structure and profiles of dedicated resources.
Approach to incident management and support.
Pricing structure, including rates for different levels of support and services.
References from similar projects or clients