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RFP For AMC SAP Support

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0% found this document useful (0 votes)
43 views4 pages

RFP For AMC SAP Support

Uploaded by

hemal.g
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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[Draft]Request for quotation

(RFQ)
For
SAP Applications Maintenance
Support (AMS)
Introduction:

Founded in 2012, Purplle is one of India’s leading omnichannel beauty destinations. A strong
platform with 1000+ listed brands, 60,000+ products, and 7 million+ monthly active users. Purplle
expanded in 2022 with 6000+ offline touchpoints and 8 exclusive stores.

Our firm has recently implemented RISE with SAP to enhance our organizational efficiency and
capabilities. We are seeking a dedicated SAP partner to support and optimize our SAP landscape

Overview:

Existing landscape

we have SAP S4 Hana Private cloud 2021 as its ERP system along with Business Intelligence Suite
and SAP Fiori.

We have development DS4 and production PS4 as a two-tier architecture in SAP landscape.

SAP Modules in use

 SAP MM
 SAP SD
 SAP FICO
 SAP BASIS (Authorization/ Roles)
 SAP ABAP
 SAP CPI
 SAP FIORI
 SAP PP (Future expansion plan)
 SAP EWM (Future expansion plan)

Roughly 300+ tickets were raised last month across the modules. Highest tickets were noticed in SAP
Basis for user unlock / reset.

Objective:
The primary objectives include:

 Enhancing system stability and performance.


 Improving end-user support and satisfaction.
 Streamlining and optimizing business processes.
 Implementing best practices in SAP module configurations and customizations.
 Ensuring timely support and resolution of issues.
 Facilitating seamless integration and data exchange across SAP modules/ across systems
Scope of Work

The scope of work will include, but is not limited to:

 Configure, manage and maintain SAP application modules (SAP MM, SD, ABAP, Basis,
and CPI.)
 Incident management and problem resolution.
 Interface monitoring and timely reporting and resolution of integration issues.
 Responsible for raising and managing OSS requests with SAP on behalf of Purplle
 Custom development and enhancement requests.
 Performance tuning and optimization.
 Training and knowledge transfer to internal teams

Proposed Service Level Summary:

Resolution Time
Priority Definition Response Time including Response Time
• Entire organization is
affected.
• Core business process
cannot be carried
out.
• Security violation.
• Incident has serious impact
on critical tasks
Emergency /Very and no workaround is
High/ Critical available. 1 Hour 1 Day
• System cannot function as
designed or
installed
• Compliance timeline is
affected.
• Multiple users or
departments are directly
High affected. 1 Day 2 days

• Small number or small


group of users are
directly affected.
• Isolated incident.
• Degraded performance
and/or is difficult to
Medium use. 2 days 3 days
• User requests general
information, service
or consultation.
• Cosmetic enhancements
Low • Report enhancements 3 days 5 days
Service Availability
 Normal working hours are Monday to Friday 10 am to 7 PM. except public holiday (for
schedule deployment and month-end activity the extended support beyond the normal
working hours will be required)
 Resources are required to be deployed onsite in Mumbai Head office.

Timeline:
 Please provide an estimated timeline for onboarding and ramping up the resources, as well
as ongoing support.

Requirements for Proposal:


Interested parties are requested to submit proposals that include:

 Company overview and experience in providing SAP services, specifically offline distribution
ecommerce business cases.
 Proposed team structure and profiles of dedicated resources.
 Approach to incident management and support.
 Pricing structure, including rates for different levels of support and services.
 References from similar projects or clients

If you still have any question reach out to [email protected]

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