Troubleshooting Displays in normal operation

Displays in normal operation

Error Meaning Explanation / Measures
code
OFF No power supply Switch on the device.
Start-up (after RESET or Wait until power up is completed.
electronics self-test)

Burn; program controller

Compare; check controller

Controller OK

No error -

Faulty software Switch the device off and on again.

Read the hardware status (stop
info field) and download if
necessary.
Communication problem Check the lines to the ChipCard
with ChipCard controller controller.
Check the ChipCard controller and
replace it if necessary.
Communication problem Check the ChipCard at the
with ChipCard / or wrong controller and replace it if
ChipCard inserted necessary.
(ChipCard number not '226-
0PR').
Stacker EEPROM Check the lines to the EEPROM /
missing/defective replace the EEPROM

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Error Meaning Explanation / Measures

code
Locking switch open, Grasp the green locking handle
the CMD is not in the and push the CMD-V4 into the
dispensing position device as far as it will go (the
CMD-V4 must audibly latch into
place).
If this is impossible, it is necessary
to check the locking switch and
adjust or replace it as applicable.
Controller defective or Insert the battery jumper.
battery jumper not inserted When starting the CMD-V4, the
power-up test detected a serious
fault in the electronics of the
controller. The controller must be
replaced.
Software missing Reload firmware.
(download)

Safety switch open Push in the CMD-V4.

Blocking of device pending A retract has been executed. The

cash that was not removed by the
customer has been placed in the
SAT. After this, all transport
functions of the CMD-V4 are
disabled by the software.
Remove the customer money from
the SAT, and then reset the device
lock using the product-specific
software (reset lock flag).

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Error Meaning Explanation / Measures

code
CMD-V4 minimum Cassette is defective or missing.
configuration is missing In order to be able to operate, the
CMD-V4 requires at least one
cash-out cassette ready for
operation and the reject/retract
cassette. Insert the reject/retract
cassette and the filled cash-out
cassette(s), and register them
using the product-specific software.
Belt drive of clamp defective Replace the output transport or the
(M 3) or jam controller.

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Displays in normal operation Troubleshooting

Error Meaning Explanation / Measures

code
Cash jam during dispensing A banknote jam was detected
during dispensing in the dispensing
areas or the vertical transport
facilities of the dispenser units or
the stacker (photosensors PSDx,
DDU, PS1, PS18). Check the cash
path from the cassettes to the
collecting tray or reject
compartment for jammed notes.
Verify that the connectors on the
CMD controller or at the
photosensor elements are plugged
in properly.
Then return the CMD-V4 to cash-
out position in the safe, thereby
closing the safety switch and
starting the CMD-V4 again (Reset).
If the status display continues to
show '18' after this start, the jam
was not completely eliminated or
another jam occurred.
Using a test program check the
self-test job 'Status of the
Photosensors'. If a photosensor
(other than the 'cassette empty'
photosensors) is reported
'covered', determine the cause and
eliminate the fault.
If you cannot find a fault and '18'
still appears after the next restart,
the SAT, the relevant dispensing
unit or the controller have to be
replaced.

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Error Meaning Explanation / Measures

code
Clamp transport defective / Eliminate the blockage and then
blocked reset. If necessary, replace stacker
or controller.
Single reject switch Check the SAT in the area of the
(MA2/1, MA2/2, SM 1) single reject switch for jammed
faulty / blocked notes / scraps and remove them.
Check the movement of the single
reject switch by pressing and
releasing the anchor in lifting
magnet MA2.
Select test function 2 (mechanical
test) by pressing the function
button, and observe actuation of
the single reject switch. If lifting
magnet MA2 does not move at all
or all the way, the stacker and
output transport (SAT) or the
controller has to be replaced.
If the magnet moves all the way,
the CMD-V4 can go back into
operation.
If the fault recurs within a short
time and checking the single reject
switch fails to reveal the cause, the
SAT or the controller has to be
replaced.
Measuring station is Check whether there is a banknote
defective (DDU) jam in the area of the measuring
station. Are the cables connected?
Replace dispensing unit with DDU
or controller.

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Displays in normal operation Troubleshooting

Error Meaning Explanation / Measures

code
Photosensor amplifier is Check all cash paths from the
faulty or photosensor cassettes to the stacking
initialization is unsuccessful compartment, from the stacking
compartment to the cash-out and
the inlet area of the reject/retract
cassette for jammed notes and
scraps and remove them.
Then return the CMD-V4 to cash-
out position in the safe, thereby
closing the safety switch and
starting the CMD-V4 again (Reset).
If the status display continues to
show '22' after restart, the
controller must be replaced.
Routing disk (SM2/SM3) Eliminate the blockage. Set the
faulty / blocked CMD-V4 in the safe to cash-out
position (safety switch closed) and
select test function 2 (mechanical
test) on the function button after
starting up. If this test function once
again ends with status display '23',
the SAT or the controller must be
replaced, otherwise the CMD-V4
cannot be operated.

Error Meaning Explanation / Measures

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code
Reject/retract drive The choice of reject/retract
(MA6) defective / blocked compartment in the RR cassette
could not be set properly.
Remove the RR cassette and
check the movement of the retract
compartment. Check whether the
connector on the CMD controller
and lifting magnet MA6 has been
plugged in correctly. Check
whether the digital photosensor is
firmly attached to the switchover
lever. Place the CMD-V4 in the
safe in its dispensing position
(safety switch closed). Reinsert the
RR cassette, select test function 2
(mechanical test) by pressing the
function button, and check the
movement of the RR drive (MA6).
If the lifting magnet does not move
or if the end positions of the lever
are not reached (24 appears again
on the status display), the output
transport or the controller has to be
replaced.

Error Meaning Explanation / Measures

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code
Dispensing drive (DCM 1) It was not possible to bring the
defect / blocked main motor (DCM 1) up to
minimum speed after a short start-
up period. Select '1' (Reset) on the
function button.
If the motor tries to start, but there
is a loud running noise: check the
cash paths of the CMD-V4 for a
massive note jam. Check the inlet
to the reject/retract cassette for
jammed notes.
Set the CMD-V4 in the safe to
cash-out position (safety switch
closed) and select test function 2
(mechanical test) on the function
button after starting up the CMD-
V4: check the running noise and
transport function of the main
motor.
If the main motor does not rotate
or if this test function once again
ends with status display '25', the
output transport or the controller
must be replaced, otherwise the
CMD-V4 cannot be operated.

Error Meaning Explanation / Measures

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code
Stacker wheel drive (SM 9) Check the SAT in the area of the
defect / blocked collecting tray for jammed notes /
scraps and remove them. Set the
CMD-V4 in the safe to cash-out
position (safety switch closed) and
select test function 2 (mechanical
test) on the function button after
starting up the CMD-V4: if this test
function once again ends with
status display '26', the SAT or the
controller must be replaced.
Shutter error Check the output area of the CMD-
V4 and of the shutter for any
foreign matter that may be
preventing the shutter shield from
moving.
Place CMD-V4 in cash-out position
(safety switch closed).
Select test function 2 (mechanical
test) by pressing the function
button, and observe the movement
of the shutter. The shutter fault can
also be remedied without danger
while the test function is in
progress. Then run through test
function 2 again without interfering
with the movement of the shutter. If
this test function once again ends
with status display '28', the shutter
or the controller must be replaced.

Error Meaning Explanation / Measures

code

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Displays in normal operation Troubleshooting

Cash-out photosensor Check the SAT banknote output

covered (manipulation) and shutter for any foreign bodies
that may be disturbing the
functioning of the output
photosensor.
Verify that the connectors at the
CMD-V4 are properly plugged in.
Set the CMD-V4 in the safe to
cash-out position (safety switch
closed) and select test function 1
(Reset) on the function button. If
status code '29' reappears after the
CMD-V4 is started, the shutter, the
SAT or the controller must be
replaced.

Error Meaning Explanation / Measures

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code
Too many problems during Bundle rejects can be caused by
dispensing from cassette x extremely skewed banknotes or
(x = 1 6) banknotes that are extracted in an
uncontrolled way or by problems
with the photosensors.
This error can be ignored the first
time it occurs (warning), but do the
following if it recurs often:

1. Remove the cassette from

dispensing unit x and check the
inserted banknotes: are the front
notes deformed on one side? Is
pressure applied evenly to the
front banknotes (left and right)?
2. When the cassette is removed,
check the dispensing area in the
dispensing unit for jammed
scraps.
3. Check the cash path from the
cassette 'x' to the collecting tray
for jammed notes / scraps. Has
a transport belt come off the
rollers?
4. Verify that the connectors on the
CMD controller and at each
photosensor elements are
plugged in properly.

Error Meaning Explanation / Measures

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code
Too many problems during 5. Check whether the magnet for
dispensing from cassette x the retaining shaft moves stiffly.
(x = 1 6) Do this by pressing its anchor. (If
necessary check the movement
of the magnet with test function
'2' mechanical test).

If you cannot find a fault and '3x' still

appears, the relevant dispensing unit
or the controller have to be
replaced.
Cash could not be A) No cash could be dispensed
dispensed or faulty amount from cassette 'x' or
of pressure against the
B) The required pressure could not
banknotes when a cassette
be established when the
is inserted
cassette was inserted.
(x = 1 - 6)
Procedure in case A):
1. Remove the cassette 'x' and
check the inserted banknotes:
the notes must be standing
upright in the cassette. Are the
first notes very crumpled?
Curved notes should bend away
from the pressure carriage! Are
the first notes stuck to each
other or jammed together?
2. When the cassette is removed,
check the dispensing area in the
dispensing unit for jammed
notes/scraps.

Error Meaning Explanation / Measures

code

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Cash could not be 3. Verify that the connectors on

dispensed or faulty amount the CMD controller and at the
of pressure against the plug connection of dispensing
banknotes when a new unit 'x' are plugged in properly.
cassette is inserted 4. Then insert the filled cassette
(x = 1 - 6) into dispensing unit 'x' and
select function '3' on the
function button (test
dispensing) with the safety
switch closed. If this test ends
with error code '4x' again,
repeat the test dispensing
procedure checking the
function of the clutch and
retaining shaft in the process. If
the clutch or retaining magnet
is not activated, the dispensing
unit or controller must be
replaced.

Procedure in case B):

1. Remove the cassette 'x' and
check the inserted banknotes:
the notes must be standing
upright in the cassette. Are the
first notes very crumpled?
Curved notes should bend away
from the pressure carriage! If
necessary, transfer notes from
the back of the cassette to the
front. If the stack of banknotes
rubs excessively against the
banknote guides on the side
(notes protrude on the side or
are bent backwards), the stack
of notes should be better
aligned.

Error Meaning Explanation / Measures

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code
Cash could not be 2.) Re-insert the cassette. Can you
dispensed or faulty amount hear the pressure carriage
of pressure against the moving forward?
banknotes when a new
cassette is inserted - If there is no noise, verify that
(x = 1 - 6) the connectors on the CMD
controller and the cassette are
plugged in properly. Perform a
test using a different cassette.
If the motor is still not
activated, the controller is
faulty.
- If you can hear the motor
running, but error message
'4x' still appears after a few
seconds (together with three
acoustic signals), remove the
cassette and check manually
if the dispensing shaft can be
lifted easily. Remove the
cassette, open it and place it
in dispensing position
manually. Check the smooth
movement of the return bar.

Error Meaning Explanation / Measures

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code
Cash could not be 3.) If you cannot find the cause of
dispensed or faulty amount the problem and if the same
of pressure against the problem occurs in this
banknotes when a new dispensing unit with a different
cassette is inserted cassette, the quality of the
(x = 1 - 6) pressure sensor needs to be
checked using the DYQ self-
test program 'Check status of
cassette pressure'. If an error
occurs, the dispensing unit or
controller must be replaced.

Too many poor quality Too many double or excessively

notes (x=1-6) wide/narrow notes were detected
during dispensing from cassette x.
Remove cassette x, and check
whether the right type of banknote
was inserted. Check notes for
deformations or sticky points.
Reinsert the cassette and restart the
application. If many 'good' notes are
subject to a single reject during
dispensing or if error '4x' recurs after
a short time, the reference values
should be recalculated for this note
type. If the error cannot be
removed, the dispensing unit or
controller must be replaced.

Error Meaning Explanation / Measures

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code
Cassette defective The banknote data stored in
(x = 1 - 6) cassette 'x' cannot be read or re-
written.
Verify that the connectors on CMD
controller and the cassette
connector are plugged in properly. If
the fault also occurs with a different
cassette in this dispensing unit, the
controller must be replaced.

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Dirty photosensors / sensors

Error Meaning Explanation / Measures
code
Banknote thickness Check whether there is a banknote
measuring station (DDU) jam in the area of the measuring
not ready station. Are the cables connected?
Replace dispensing unit with DDU or
controller.
Dispensing sensor is dirty A) If a cassette can be inserted
or pressure sensor is faulty without error (single acoustic
(x=1-6) signal), the error message
indicates a very dirty 'dispenser
sensor' (PSDx) photosensor in
dispenser module 'x' which must
be cleaned. Then execute a
Reset (set CMD-V4 to
dispensing position).

Note:
When this error has occurred for the
first time, the CMD-V4 will continue
to function until operation shuts
down automatically when the level
of dirt increases.

B) If a cassette cannot be inserted

(and there is no acoustic signal
even after a few seconds), the
dispensing unit or controller
must be replaced after
inspection of the connectors on
the CMD controller and the
pressure sensors (PSDx).

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Displays in normal operation Troubleshooting

Error Meaning Explanation / Measures

code
Cassette empty sensor is Clean photosensor 'PSEx' in the
dirty (x = 1 - 6) relevant dispensing unit and the
associated prism in the pressure
carriage of the cassette. Then
execute a Reset (set CMD-V4 to
dispensing position). Use the 'DYK'
self-test program (check status of
photosensors/photosensor
amplifiers) to check the level of dirt
on all photosensors in KDIAG:
Photosensors with status '3' or
higher must be cleaned. The
improvement in status can be
checked after reset.

Note:
When this error has occurred for the
first time, the CMD-V4 will continue
to function until operation shuts
down automatically when the level
of dirt increases.

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Error Meaning Explanation / Measures

code
SAT: Photosensor PS1 (P) Carefully clean the send and receive
dirty; stacker wheel input diode between the stacker wheels
with a brush. Place CMD-V4 back
into cash-out position. If the status
display continues to show error
code '90' after powering up (reset),
remove the stacker unit and, from
below, clean the surfaces of the
prism between the stacker wheels.
Put the CMD-V4 back in its
dispensing position. If the status
display continues to show error
code '90' after powering up (reset),
the stacker has to be replaced.
Use the 'DYK' self-test program
(check status of photosensors /
photosensor amplifiers) to check the
level of dirt on all photosensors in
KDIAG. Photosensors with status '3'
or higher must be cleaned. The
improvement in status can be
checked after reset.

Note:
When this error has occurred for the
first time, the CMD-V4 will continue
to function until operation shuts
down automatically when the level
of dirt increases.

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Displays in normal operation Troubleshooting

Error Meaning Explanation / Measures

code
Photosensor is dirty Photosensor '9x' is dirty and needs
to be cleaned as soon as possible.
Cassette monitoring: Remove any dust from the surfaces
Photosensor PS18 of the corresponding
transmitter/receiver (elements with a
clear or purple plastic housing,
respectively) and, if necessary, from
'Cassette empty' (single the associated prism (P; two glass-
reject) PS2 clear surfaces opposite the
transmitter/receiver) with a brush or
compressed air. After cleaning, set
Cash-out photosensor the CMD-V4 to home position and
PS27 (P) wait for start-up or select '1' (Reset)
on the function button.
Use the 'DYK' self-test program
(check status of photosensors /
Bundle rear edge control photosensor amplifiers) to check the
Shutter sensor PS28 level of dirt on all photosensors in
KDIAG: Photosensors with status '3'
or higher must be cleaned. The
improvement in status can be
checked after reset. Note: When
the error code '9x' has occurred for
the first time, the CMD-V4 will
continue to function until operation
shuts down automatically when the
level of dirt increases (in this case
the status display will show '9x',
too).

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