UNIT 1

 PAGE 23, 24
1. Asking a co-worker about his/her current work
Student A Student B
Good morning. How has your morning Nothing special
been?
What project are you currently working I am working on Harrington Harbor
on? project
How is it going? It has gone smoothly so far. I have
completed 50% of my work.
What about your work?
I have just signed a $500.000 contract Congratulations. You deserve it
with an American customer
Thanks. It was nice talking to you but I Oh, good bye. Have a nice day
should det back to work now

2. Talking to someone who’s just got back from a business trip

Student B Student A
Good morning. How has your morning Nothing speacial. How about your work?
been?
Well. How was your NY trip? It was a great trip
What do u think about NY branch? The office building is modern and
spacious. The staff are friendly and
helpful.
How was your work in NY? I had a productive meeting with the
branch manager. I visited at the factory
and met some key clients
Is everything at headquarters good?
It is going well Thanks. I got it at a store in NY
Oh, by the way, What a nice shirt!
Where did you get it?
Thanks. It was nice talking to you but I Oh, good bye. Have a nice day
should det back to work now
 PAGE 29
Telephone conversation
Secretary Sales Manager
Hello, This is … speaking Hi, this is ….
How can I help you? Could you send me last year’s sales
report for Athena customer?
I’m sorry the line is rather bad. Could Yes, of course. Please, send me last
you speak up a little? year’s sales report for Athena
customer
Oh, I got it That’s great
I’ll send it by email immediately
What else do you need? Don’t forget to prepare for the 9 a.m
video conference
I have finished the preparation Thanks a lot
Is there anything else ? That’s all for now. Thanks for your
help
You’re welcome Goodbye
 UNIT 3
 Page 59
Student A Student B
Good morning. Can we exachange Yes, of course
information of the agenda of the next
business meeting?
Where is it going to take place? The meeting is going to take place in
room 2

When is it going to take place?

It’s going to take place on Thursday, John is going to be responsible for
15th June taking the minutes

Who is minutes taker? Who is going to chair the meeting?

Sally Brown is going to be chairperson What is the second objective of the
meeting?

It’s to develop the marketing project for She is going to present it from 9.30 to
next year 10.00

What time is Sally Brown going to talk

about review of current strategy?

What item is going to be presented by She is going to talk about goals for new
Marty Taylor? strategy

Who is going to present the third item?

The third item is presented by Rita Jane Dinette is going to talk about it
Palmer
What is the last item?
Who is going to talk about projects to
begin?
It is plans for the year Are there any questions for me?
Ok, that’s all I wanted to know about It’s my pleasure
the meeting next week. Thanks for your Thanks
help
UNIT 4
 Page 74
Student A Student B
Good morning. Our company is going to Good morning
launch a product line for men I know it. So, let’s discuss advertising
plan
I recommend we should use newspaper Oh, I don’t think that. They don’t attract
ads. Because it’s the cheapest type of wide range of customers
adverts
How about lifestyle magazine? It’s not suitable. Its readers are mostly
women who aren’t our target customers
Do you have any idea? I think we should use TV commercial.
It’s more eye-catching than pther types
It’s impossible We use pop-ups via Internet. Is it good?
It’s too expensive. We don’t have
enough budget
That’s good idea. It’s cheaper and reach I partly agree. So we choose use pop-
more people than TV commercial ups via Internet
Yes, thanks for discussing. Bye Bye. Have a nice day
 Page 78, 79
Student A Student B
Good morning. We’re here today to Hello. That’s right
discuss a suitable strategy for the Let’s get down to business
company
What’s your opinion on S1? I think it’s not good because lower price
is our strength. We should take
advantage of it
I agree S2 is a good choice because customers
Moreover, internet has a great potential. know what they want to buy, so we
We should use it to advertise our should sell customized computers
products

How about S2?

That’s right. And S2 also takes Sure
adventage of Internet to advertise What do u think about thelast stratedy?
I think It’s poor choice because it I have the same idea
destroys our strength by making price Besides, creating new relationships with
higher retailers may be costly but not effective
I can’t agree with you more That’s right
To sum up, we’ve decided to choose S2
for our company
Thanks for your discussion. Bye See u later
UNIT 5
 Page 93
S: Welcome
S: product name, model number
C: material, color, feature, price, after sales service
S: quantity, place, date
Student A - seller Student B - customer
Welcome you to Homepro. How can I I want to buy electric fans for my office
help you?
Sure It’s F460CQ
Can I have the model number you’re Now, I’d like to know some information
looking for, please? about this product. Can you help me?
Yes, of course What is it made of?
It’s made of metal Would you mind telling the color
options it’s available, please?
It comes in 2 colors: blue and gold What special features does it have?
It has many speacials That sounds great
First, it has 5 speeds and 360 oscillation I want to know its price. What is it?
It can hook up a usb cable to this
electric fan and charge it from
computer. So it’s very convenient
It’s affordable. It’s $70 per item I got it. The last question is about the
after sales service. Could u tell me about
its after-sales service you offer?
We offer 2 years guarantee Good
So now, have u decided the quantity u 50 items
would like to buy?
Ok, I got it. I was wondering the time Pls, send to my office in Hanoi on
and place we should deliver the order? Sunday afternoon, October 1st
Ok. Let me confirm the order: 50 items That’s right
of electric fan with model … , to be
delivered to (place) on (time). Is it
correct?
Thanks for your order Thanks. Bye
 Page 99
Student A Student B
Good morning. How can I help you? Hello. I want to complaint about the
courier service
Let me apologixe for your I order 2 dior perfume bottles for my
inconvenience. Could you give me mother but they were all broken when
more details. I received it

I ‘m very dissapointed about our

company service
Oh! If I were you, I would feel the Ok. I’ll bring the documents to tour
same way company tomorrow
I’m so sorry. Please bring original
receipt to our company
Thanks. We will replace 2 dior OK. I agree with solution.
perfume bottles others after receiving
the documents And then the second problem, my
mother emailed your agent but she
didn’t get the reply
I’m regret to hear that. That sounds good
I’ll check it right now
Would that be acceptable?
Thank you for bringing this problem to That’s all for now
our attention. Is there anything else I Thanks for your help
can help you with today?
You’re welcom. Have a nice day Bye
UNIT 6
 Page 111
CEO Secretary
Hello. Have you prepared info about Good morning. Yes, sir. Jackson
Jackson? specialises in ... and they need a new
supplier.
Our first priority is to become their We usually offer 5% dis for new
supplier b/c they are currently the customers, but I think we should offer
market leader in Taiwan 10% discount for Jackson to build a
good relationship with them.
So, do you any ideas to get this
objective?
I think it's impossible. If we offer 10% Yes, it is possible that they will agree.
discount, we will have no profit. What about payment term. What
should we propose, sir?

How do you feel about 7% discount?

Would it be possible to have 15 day but I think Jackson may not accept.
payment terms so that we will have Why don't we offer free delivery to
cash to pay supplier earlier. their warehouse. →Could you
consider offering ...
 It might be possible to have ....
OK. Now, prepare agenda and arrange Yes, sir. I will do it immediately.
meeting with them.
OK. Thank you. Now you can go back Yes, sir. Have a nice day.
to your work.
  Page 113

A- saler B- buyer

Good morning. My name is - Nacatomi’s Hello. I am Ngoc– Jackson’s sales

sales representative. Today, we are going representative. I hope we will be able to
to discuss our order with your company. reach a deal today.
I think it is impossible. Because the price
Sure, first as for the price. Would it be
of your offer is higher than our budget.
possible to offer $32 per unit?
Would you consider paying $25 per unit?
I’m afraid I couldn’t agree to that. If I sell Yes. It is possible. Because I would like to
product at that price, I will not have no build good relationship.
profit. How do you feel about $28 per If I order 18,000 units, what discount will
unit? you offer?
I will offer 3% discount. But if you place Uhm. I will place next order of 25,000
an order more than 20,000 units, I will units if you give me 5% discount for this
offer 5% discount. order.
Would it be possible for you to combine Ok. It might be possible for us to sign a
two orders to get bigger discount? letter of intent for the combined order.
So, we’ve just decided: 28 dollars per unit,
5% discount for 43,000 units. Ok. I am looking at quotations from 3
I need to contact headquarters first and I other suppliers
will call you later.
Yes, sir. I will give you as soon as. Thank
you for choosing us. Have a nice day. Thank you. Goodbye
Goodbye.