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BHM401

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21 views2 pages

BHM401

Uploaded by

deepanshuu765
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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200763/2024/STUDIES(NCHMCT)

BHA401- INDUSTRIAL TRAINING FEEDBACK APPRAISAL

PERFORMANCE APPRAISAL FORM

Department: F&BS / FP / HK / FO

Name of Student: ___________________________ NCHM&CT Roll No: _________________________

Academic Chapter:_________________________ Duration:__________________________________

Name of the Hotel: _______________________________________________________________________

From:______________________________________ To: ______________________________________

GRADING CRITERIA

The department head or supervisor must grade the learner/trainee on the given criteria. Please mark with
(✔) on the 5-point rating scale: 5 (Excellent), 4 (Very Good), 3 (Good), 2 (Satisfactory), 1 (Poor).

Assessment Criteria
Grade Obtained

1. Personal Grooming
5 4 3 2 1
Clean uniform, Personal hygiene, Dental care, Skin
care, Nail care & Hair care
2. Punctuality & Attendance
5 4 3 2 1
Attends assigned tasks on time, Consistent in
showing up on scheduled shifts
4. 3. Oral Communication
5.
Interacts positively with staff and guests, Always 5 4 3 2 1
mindful in choice of words and language at the
workplace
4. Non-verbal Communication

Display confident body language, Keeps pleasing 5 4 3 2 1


facial expressions, Maintains eye contact during
interactions, Attentive listener
5. Written Communication

Make notes of instructions given by superior at the


workplace, Note guest orders, messages for guests 5 4 3 2 1
and staff, Write log book and department report

6. Cross-Cultural Communication
5 4 3 2 1

30 | P a g e
30 Noida
National Council for Hotel Management & Catering Technology,

File No. NCHM-20208/2/2023-STUDIES (Computer No. 56588)


Generated from eOffice by SHRADDHA SHARMA, EO-STUDIES, EO (STUDIES)- NCHMCT, NCHMCT on 16/04/2024 12:44 PM
200763/2024/STUDIES(NCHMCT)

Respectfully deals with guests and staff from


different cultural backgrounds, Tolerant towards
different economic, educational, linguistic, gender,
religious & social variables, Quick to learn & adapt
to new regional or foreign languages, cuisines &
cultures

7. Accountability

Honest and strong moral values, Takes


5 4 3 2 1
responsibility at work, Admits mistakes if
committed, Positively handles any adverse
situation
8. Etiquettes & Manners

Use proper greetings, Talk politely, display self- 5 4 3 2 1


control and good faith behaviour & help others

9. Technology Acumen

Able to work on computers and departmental


5 4 3 2 1
software applications, Understand, analyze &
interpret department data and generate reports

10. Department Oriented Skills

Participate actively in tasks assigned, Demonstrate


willingness to learn new tasks or concepts, 5 4 3 2 1
Positively seek knowledge on a topic or area of
work, Work driven and committed

Total Grade =_______/ 50

Name of Appraiser: Signature:


_______________________________________________ ______________________________________________

Designation of Appraiser: Date of Issue:


_______________________________________________ ______________________________________________

Signature of the Date of Submission:


Trainee:________________________________________ ______________________________________________

***

31 | P a g e
31 Noida
National Council for Hotel Management & Catering Technology,

File No. NCHM-20208/2/2023-STUDIES (Computer No. 56588)


Generated from eOffice by SHRADDHA SHARMA, EO-STUDIES, EO (STUDIES)- NCHMCT, NCHMCT on 16/04/2024 12:44 PM

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