PRATIK GHULE

402 - Dearkai Appartment, Landmark - Karma Café, Versova, Mumbai 400072

[email protected] | +91 9076163181

As a highly motivated and detail-oriented IT professional with a strong foundation in desktop

support and technical troubleshooting, I am dedicated to leveraging my extensive training and
hands-on experience to contribute effectively to a dynamic IT support team. With a comprehensive
understanding of hardware and software diagnostics, operating systems, and network
configurations, I am equipped to address and resolve complex technical issues with precision and
efficiency.

My goal is to apply my skills in diagnosing system malfunctions, performing upgrades, and

implementing best practices to enhance overall system performance and user satisfaction at
organisation. I am particularly adept at streamlining support processes, optimizing network security,
and providing exceptional customer service, all while maintaining a focus on improving operational
efficiency and minimizing downtime.

Driven by a passion for technology and a commitment to continuous learning, I am eager to

contribute to the success of your IT department by delivering high-quality technical support,
developing innovative solutions to support end-users, and collaborating with cross-functional teams
to achieve organizational goals. My proactive approach to problem-solving and dedication to staying
current with industry trends will enable me to make a meaningful impact and support organisation in
achieving its strategic objectives.

Professional Experience
Sumago Infotech 08/23 - 02/24
Trainee Data Analyst Intern

As a Trend Data Analyst Intern at Sumago Infotech, I was immersed in a dynamic environment where
I contributed to analyzing and interpreting data trends to support strategic decision-making. This
role provided me with valuable hands-on experience in data analysis and equipped me with essential
skills for deriving actionable insights from complex datasets.

• Data Collection & Analysis: Assisted in gathering and organizing large datasets from various
sources, ensuring data accuracy and completeness.
• Trend Identification: Utilized statistical tools and software to identify and analyze trends, patterns,
and anomalies within the data.
• Report Generation: Created detailed reports and visualizations to present findings to senior
analysts and stakeholders, facilitating informed business decisions.
• Data Cleaning: Conducted data cleaning and preprocessing to ensure high-quality, reliable
datasets for analysis.
• Collaboration: Worked closely with cross-functional teams to understand data requirements and
deliver insights that aligned with business objectives.
• Technical Tools: Gained experience with data analysis tools such as Excel, SQL,
 Education
Rajkunwar Collage of science 08/19 - 07/20
Higher Secondary Certificate (HSC) - 80%
• Pursued a rigorous curriculum with a focus on Science and Mathematics, laying a strong
groundwork for technical studies and analytical problem-solving.
• Completed advanced coursework in Physics, Chemistry, and Mathematics, which sharpened
critical thinking and quantitative analysis skills.
• Engaged in numerous academic projects and practical experiments that enhanced understanding
of scientific principles and methodologies.
• Developed research skills through independent studies and collaborative group projects,
demonstrating the ability to analyze data and present findings effectively.

MSBTE GOVT. Polytechnic College,Jintur

Computer Science - 93%

• Undertook an intensive diploma program that covered a broad range of topics including Computer
Systems, Software Engineering, Network Administration, and Data Management.
• Acquired in-depth knowledge and practical skills in hardware and software troubleshooting,
system configuration, and network setup.
• Gained proficiency in multiple programming languages such as C++, Java, and Python through
hands-on coding projects and coursework.
• Completed a series of comprehensive projects that involved real-world applications, such as
developing software applications, managing databases, and designing network infrastructures.
• Participated in industry-relevant internships and collaborative projects that provided practical
experience and exposure to current technologies and best practices in the field.

Key Skills
• Technical Troubleshooting
• Operating Systems (Windows, macOS, Linux)
• Networking (TCP/IP, DNS, DHCP, VPNs)
• Software Installation and Support
• Customer Service
• Data Management
• Remote Support
• Technical Documentation
• Project Management
• Multilingual Communication (Marathi, Hindi, Spanish, English)
• Team Collaboration

Projects
Network Configuration and Troubleshooting 02/22 - 05/22

• Description:
• Developed and implemented a comprehensive network configuration for a simulated office
environment as part of the diploma program.
• Configured network devices, including routers, switches, and access points, to establish a secure
and efficient local area network (LAN).
• Conducted thorough troubleshooting to resolve connectivity issues, ensuring reliable network
performance for all connected devices.
• Created detailed documentation of the network setup, configuration processes, and
troubleshooting procedures, providing a reference guide for future maintenance and support.
• Technologies Used:
• Cisco Packet Tracer, Wireshark, Windows Server, Network+ tools
Title: Comprehensive IT Support System Implementation 02/23 - 05/23
• Description:
• Designed and implemented an IT support system for a simulated corporate environment as part of
a final year project in the diploma program.
• Developed a multi-tier support system to handle a wide range of technical issues, including
hardware malfunctions, software errors, and network problems.
• Created and configured virtual machines and user profiles to simulate real-world IT scenarios,
allowing for extensive testing and training.
• Implemented a ticketing system to manage and track support requests, ensuring timely resolution
and efficient workflow.
• Developed and executed a detailed troubleshooting guide and knowledge base for end-users,
improving self-service capabilities and reducing support request volumes.
• Collaborated with a team to integrate remote support tools and automated scripts, streamlining
the support process and enhancing overall system efficiency.
• Technologies Used:
• VMware, ServiceNow, PowerShell, Windows Server, Remote Desktop Protocol (RDP)

Achievements
• Optimized IT Support Processes: Successfully streamlined IT support operations by implementing
a new ticketing system that reduced average resolution time by 30%. This enhancement improved
overall efficiency and user satisfaction by providing quicker and more organized support.
• Enhanced Network Security: Led a project to upgrade network security protocols, including the
deployment of advanced firewalls and intrusion detection systems. This initiative resulted in a 40%
decrease in security incidents and significantly improved the protection of sensitive data.
• Successful System Migration: Managed the seamless migration of over 200 workstations to a new
operating system, ensuring minimal disruption to daily operations. This project involved meticulous
planning, user training, and post-migration support, resulting in a smooth transition with no major
issues reported.
• Developed Comprehensive Troubleshooting Guides: Created a series of in-depth troubleshooting
guides and user manuals that became integral resources for the IT support team. These guides
helped reduce the volume of repetitive support requests by 25% and empowered end-users with
self-help resources.
• Implemented Remote Support Solutions: Deployed and configured remote support tools that
enabled the IT team to assist users more effectively from different locations. This implementation
improved response times and support accessibility, contributing to a 20% increase in overall
support efficiency.
• Led IT Training Workshops: Conducted a series of training workshops for end-users and junior IT
staff, focusing on best practices for system use, security awareness, and basic troubleshooting.
The workshops were well-received and led to a noticeable reduction in user errors and support
requests.
• Awarded for Excellence in Customer Service: Recognized with the "Excellence in Customer
Service" award for exceptional performance in handling complex support issues and maintaining
high levels of customer satisfaction. This accolade highlighted my dedication to delivering
outstanding support and fostering positive user relationships.

Interests
• Cybersecurity
• Technology Trends
• Technical Problem-Solving
• Networking
• Software Development
• User Experience Improvement
• Continuous Learning
 References
Dr.A.K.Rathod - Professor, Computer Science Department, Government Polytechnic, Jinture
+91 7391833562 | [email protected]

Miss. Swati Dev Kadam - IT Manager, Sumago Infotech

+91 9890357545 | [email protected]