L1Android RD

Service Installation
Manual

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 Installation Manual - L1 Android RD Service

Revision History
Reference Date Author Modification
RD Integration and
1.0 24th Jun, 2023 Initial Document
Support
RD Integration and
1.1 8th Jun, 2024 New RD Service version Release
Support
RD Integration and
1.2 1st July, 2024 FAQs Amendment
Support

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TABLE OF CONTENTS

Purpose of document ................................................................................................................................... 4

Pre-Requisite for running RD Service............................................................................................................ 4
Prerequisite for S/W ................................................................................................................................. 4
Prerequisites for H/W ............................................................................................................................... 4
Installation procedure................................................................................................................................... 5
1. If user has the APK of RD Service (Downloaded From RD Service OnLine Portal) ........................... 5
2. If user has installed the APK from play store ................................................................................... 7
3. Now launch the APK and click on Allow to give permission. ........................................................... 9
Location of the installed RD Service on Android Device. ........................................................................ 11
Getting device ready to Use.................................................................................................................... 12
FAQs ............................................................................................................................................................ 15
Common Errors ........................................................................................................................................... 18
Error 9999: Please try again .................................................................................................................... 18
Error 9996: Please try again .................................................................................................................... 18
Error 9998: Please try again .................................................................................................................... 18
Error 9997: Please try again .................................................................................................................... 19
Error 301: UIDAI registration error ......................................................................................................... 19
Error 7: Connected Fingerprint device not whitelisted. ......................................................................... 20
Error 505: Device Firmware Version is missing At Management Server ................................................ 21
Error 507: Management Client Version is missing At Management Server ........................................... 22
Error 504: RD Service Version is missing At Management Server .......................................................... 23

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Purpose of document
To provide pre-requisites to run L1 biometric device on Android Device.

Pre-Requisite for running RD Service

Prerequisite for S/W
Android Smart phone having OS version 7 and above.

Prerequisites for H/W

MSO 1300 E3 RD Sensor

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Installation procedure
User can install Idemia L1 RD Service in two ways as follows:

1. If user has the APK of RD Service (Downloaded From RD Service Online Portal)
1.1. Copy Idemia L1 RD Service apk in phone storage.
1.2. Go to phone settings→Security→Unknown sources→check to allow permission for APK
installation.
1.3. Now click on apk at defined path and install it by clicking on Install button.

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1.4. After Successful installation of APK, below screen will be displayed. Please click on Open
button to launch the APK.

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2. If user has installed the APK from play store

2.1. Go to google play store and search for MSO 1300 E3 L1 RD Service and click on Install.

2.2. Installation progress will be shown as below.

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2.3. After successful APK installation click on Open.

Play store URL to download and install the APK.

https://play.google.com/store/apps/details?id=com.idemia.l1rdservice

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3. Now launch the APK and click on Allow to give permission.

Note: Above popup message will appear in both cases if APK has been installed physically or from
google play store.

3.1 Below screen will appear to user once permission will be given.

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Note: RD service will not work in case mobile device is rooted/modified.

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Location of the installed RD Service on Android Device.

After successful installation of RD Service apk, user can verify successful installation by checking
presence of RD Service in Apps listing.

RD Service Application will

RD Service Application will be installed and will be
be installed and will be accessible through icon in
accessible through icon in application list/launcher
application list/launcher area.
area.

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Getting device ready to Use

Automatic Registration process will start when user plugs the L1 Biometric device to mobile phone.

1. Connect L1 Biometric (MSO 1300 E3 RD) device to mobile phone.

2. After biometric device connected to mobile phone, please select Idemia L1 RD Service from the
prompt given to user.

Prompt will only appear if L0 RD service is also installed on mobile phone.

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3.2 After appropriate RD service selection, allow the permission to start the process for device
readiness.

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3.3 After successful process completion, below screen will appear once the device will be ready to use
for biometric capture.

After successful device readiness, user can check the device for biometric capture through client
application.

Please note that the RD service must be integrated with client application before using the device for
biometric capture.

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FAQs

1. What are the components involved in Register Device Solution by IDEMIA?

The solution involves three core components – as listed below:

RD service – Register Device Service

MC – Management Client

MS – Management Server: This is the heart of RD Service Server Solution. The central web
service that facilitates registration/deregistration of devices as per UIDAI 2.0 specification.

2. What does RD service do?

This core service closely deals with hardware and captures the biometrics information from the
Biometric Device.

3. What does MC do?

Acts as an interface between RD service and Management Server.

4. What does MS do?

This is the heart of RD Service Server Solution. The central web service that facilitates
registration/deregistration of devices as per UIDAI 2.0 specification.

5. Which Android Versions are supported for RD?

Android version 7 and above.

6. Is Internet connectivity required for RD solution to work?

Yes. RD solution needs internet access.
The RD Service connects to Management server over internet for functions such as device
registration, certificate issuance and status checks. If the RD service cannot communicate with
Management Server, it will fail the biometric capture and/or authentication.

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7. Does the device need to be whitelisted/any mechanism for whitelisting the

device involved?

Yes! Before the device can communicate with MS, it needs to be whitelisted on MS. i.e. the
device’s Desktop S/N and P/N needs to be stored in MS database.

8. What functionality is handled by the Device Provider and what is handled by

UIDAI?

The Device Provider handles the functionality of registering a biometric device and issuing a
device certificate. The RD Service also provides the core functionality of biometric capture. The
UIDAI server on the other hand, provides the functionality of authenticating the biometric data
captured by the RD service against its own database – via AUA/ASA eco system.

9. Do I need to whitelist any URL?

Yes. Consult your IT team to whitelist the following URL if request is going through bank proxy
server.

• prod.rdms.co.in

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10. How can I get biometric device serial number?

Biometric device serial number can be checked by clicking on the button available at upper right
corner of the apk. Please make sure that biometric device is connected to mobile phone when
trying to get the device detail.

11. Where can I get support for RD service in case of any issue?
In case of any problem using RD Service, please drop an email on “[email protected]”
on weekdays between 9:00 AM – 6:00 PM IST (except holidays).

12. Can IDEMIA biometric device be used with type C connector android device?
Yes. Since IDEMIA biometric device is available in micro-USB and standard USB models so user
has to use micro-USB/USB to type-C convertor for connecting biometric device with Android
Device.

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Common Errors
Error 9999: Please try again
Possible Causes: Communication failure with the Management Server

Possible Solutions

• Check Android device internet connection.

• Check whether the URL prod.rdms.co.in OR preprod.rdms.co.in is whitelisted on
network or not.

Error 9996: Please try again

Possible Causes: Internet connection failed.

Possible Solutions

• Check Android device internet connection.

Error 9998: Please try again

Possible Causes: Device is unable to build the request.

Possible Solutions

• Unplug the device and connect the device then try again.

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Error 9997: Please try again

Possible Causes: Device not connected or permission missing.

Possible Solutions

• Please check whether biometric device is properly connected to android device and
permission has been granted or not.

Error 301: UIDAI registration error

Possible Causes: Device Registration Failed at UIDAI.

Possible Solutions

• Contact Helpdesk team at [email protected] or at toll number 0806 936

8000 and share the necessary detail to check.

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Error 7: Connected Fingerprint device not whitelisted.

Possible Causes

• Device is not whitelisted at MS server.

Possible Solutions

• Contact Helpdesk team at [email protected] or at toll number 0806 936

8000 for device whitelisting request.
• Re-connect the biometric device to mobile phone after whitelisting done at
Management Server.

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Error 505: Device Firmware Version is missing At Management Server

Possible Causes

• Device firmware version is missing at management server.

Possible Solutions

• Contact Helpdesk team at [email protected] or at toll number 0806 936

8000 for firmware availability issue.
• Re-connect the biometric device to mobile phone once firmware is added at
Management Server.

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Error 507: Management Client Version is missing At Management Server

Possible Causes

• Management server version is missing at management server.

Possible Solutions

• Contact Helpdesk team at [email protected] or at toll number 0806 936

8000 for management client availability issue.
• Re-connect the biometric device to mobile phone once management client is added
at Management Server.

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Error 504: RD Service Version is missing At Management Server

Possible Causes

• RD service version is missing at management server.

Possible Solutions

• Contact Helpdesk team at [email protected] or at toll number 0806 936

8000 for firmware availability issue.
• Re-connect the biometric device to mobile phone once RD is added at Management
Server.

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