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CHATGPT AND HUMAN RESOURCES
ChatGPT had 100 million monthly active users one month
after its launch, setting the fastest-ever recorded growing user base. According to Sunweb’s estimates, ChatGPT saw a staggering 1.76 billion visits at the end of April. The market has seen the unstoppable potential of AI tools in how we search for information and work. The tool is still in research preview phase and is currently available for free, as the company beyond ChatGPT, OpenAI, gathers user feedback to learn about the tool’s strengths and weaknesses. Meanwhile, a paid version, ChatGPT-4, was launched in March 2023. ChatGPT for HR: What can ChatGPT do? It’s no secret that AI will become part of human resources functions. In our HR trends 2023, we predicted the continued rise and implementation of algorithmic HR for hiring, firing, and training employees. The HR trends report also highlighted that 40% of the HR functions within international companies have already implemented AI applications. When utilized correctly across the HR function, AI can be an invaluable tool for HR professionals to: 1. Eliminating repetitive tasks: HR professionals often deal with repetitive administrative tasks such as answering common employee queries, scheduling interviews, or updating employee records. ChatGPT can handle routine inquiries by providing information to HR professionals and employees so that HR can focus on more strategic activities. 2. Accelerating the search for talent: ChatGPT can aid in talent acquisition by screening and shortlisting candidate resumes or applications. It can analyse job descriptions and match them with relevant candidates, saving time and effort for HR professionals. 3. Help in reducing employee abandon: ChatGPT can help identify potential reasons for employee 1 turnover by analyzing qualitative HR data. It can identify patterns, detect common themes, and highlight potential areas for improvement. This
analysis can help HR professionals take proactive
measures to address issues, improve employee satisfaction, and reduce turnover. 4. Improving employee engagement: ChatGPT can provide personalized responses to employee questions, offer company policies and benefits guidance, and facilitate communication between HR and employees. ChatGPT can also assist in developing employee engagement initiatives, such as surveys or recognition programs. 5. Analyzing qualitative HR data to identify trends and opportunities: HR departments often collect qualitative data through employee feedback, performance reviews, or cultural assessments. ChatGPT can analyze this data to identify trends,
2 patterns, and potential opportunities for improvement. ChatGPT can provide HR professionals with valuable insights and enable data-driven decision-making by processing and summarizing large amounts of data quickly.
HR jobs ChatGPT won’t be able to replace
As much as ChatGPT and other applications of AI for HR can make the lives of HR professionals easier, there are certain things that it won’t be able to take over. Here are a few examples: Providing emotional support to employees. Particularly when an employee has an issue with a co-worker or manager that needs resolving or when assisting employees in maintaining a healthy work-life balance. Developing strategies and driving change. While the AI-driven tool might help with writing (parts of) a strategy, it won’t be able to create and implement one. This is also true when driving change; ChatGPT can play a supporting role in creating organizational change, but the change will still need to be implemented by the People Team. Shaping organizational culture. HR is also important in shaping the company culture and influencing leadership. As such, they are responsible for aligning managers and employees with the culture, fostering a sense of ownership, and maintaining accountability throughout all company levels. Various other activities will continue to remain the responsibility of HR, such as managing workforce ecosystems, redefining remote and hybrid work strategies, creating purpose-driven organizations, and reshaping workplace learning.
3 ChatGPT limitations and risks for HR While ChatGPT is an impressive piece of technology, the tool has its limitations too. Some commonly cited constraints include: ChatGPT limitations: Limited data. Currently, ChatGPT’s training data doesn’t go beyond September 2021. This means that it doesn’t ‘know’ what happened after that; therefore, some prompts won’t provide an up-to-date result (or any result). Biased answers. ChatGPT is only as good as the data it has been trained with, as with any other AI-driven tool. If the data has prejudices, the chatbot may generate answers that do too. For example, the current data is predominantly English and contains a mostly Western worldview. This may lead to some cultural insensitivity and/or misunderstanding. No sources. The tool doesn’t provide references, footnotes, or links for its answers, making verifying the information it provides difficult. In some instances, ChatGPT has also provided fake sources.
ChatGPT ethics: How to use ChatGPT ethically in HR
Because of its importance, this topic deserves a much deeper dive. For now, let’s cover the basics of ethically using ChatGPT (and all AI-driven tools) in HR: 1. Make a plan. Decide what you want to use ChatGPT for and what not to do. Identify what tasks or activities could be ‘ChatGPT’d.’ 2. Try the tool. Before integrating ChatGPT into the various stages of the employee life cycle, try it first! Assess whether ChatGPT holds value for your HR team, and determine its applications and rules for use.
4 3. Do due diligence. As established, ChatGPT might not provide you with the most up-to-date or accurate information. Don’t take the output at face value. Fact- check and further research the accuracy of the results before including anything provided in a process or task. 4. Don’t share sensitive or personal information. ChatGPT is still in the trial and developmental stage, which could mean that security on the tool is not yet ready. 5. Consult with your IT and Legal department. Or with an external cybersecurity expert. This is unchartered territory, so get advice from people who understand the risks and security protocols.
ChatGPT Simplified For Professionals: Learn How To Harness AI For Maximum Productivity, Effortless Automation, And Smarter Business Strategies—All In One Easy-To-Follow Guide
111 AI ChatGPT Transformative Prompts for Leadership Development & Maximum Potential: Attain Leadership Success with High-Impact, Low-Effort Strategies. Prompts Fit for ChatGPT, Copilot, Gemini & Llama
ChatGPT Simplified For Professionals: Learn How To Harness AI For Maximum Productivity, Effortless Automation, And Smarter Business Strategies—All In One Easy-To-Follow Guide
111 AI ChatGPT Transformative Prompts for Leadership Development & Maximum Potential: Attain Leadership Success with High-Impact, Low-Effort Strategies. Prompts Fit for ChatGPT, Copilot, Gemini & Llama
