book.

book Page 1 Monday, July 23, 2007 3:47 PM

Dell™ Dimension™ E521

Owner’s Manual

cover latch
Service Tag release

CD or DVD eject button

CD or DVD activity light

FlexBay for optional
floppy drive or Media
Card Reader

microphone connector

headphone connector

diagnostic lights

hard-drive activity light

power button/
power activity light

USB 2.0 connectors (2)

Model DCSM

w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
book.book Page 2 Monday, July 23, 2007 3:47 PM

Notes, Notices, and Cautions

NOTE: A NOTE indicates important information that helps you make better use of your computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.

Abbreviations and Acronyms

For a complete list of abbreviations and acronyms, see the "Glossary" on page 145.

If you purchased a Dell™ n Series computer, any references in this document to Microsoft® Windows®
operating systems are not applicable.

____________________
Information in this document is subject to change without notice.
© 2006–2007 Dell Inc. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, PowerEdge, PowerVault, PowerApp,
DellNet, Dell TravelLite, Strike Zone, and PowerConnect are trademarks of Dell Inc.; Bluetooth is a registered trademark owned by Bluetooth
SIG, Inc. and is used by Dell under license; Microsoft, Windows, and Outlook are either trademarks or registered trademarks of Microsoft
Corporation in the United States and/or other countries. ENERGY STAR is a registered trademark of the U.S. Environmental Protection Agency.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products.
Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

Model DCSM

July 2007 P/N PY349 Rev. A03

book.book Page 3 Monday, July 23, 2007 3:47 PM

Contents

Finding Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

1 Setting Up and Using Your Computer . . . . . . . . . . . . . . . . 11

Front View of the Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Back View of the Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Back Panel Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Setting Up a Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Printer Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Connecting a Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Connecting to the Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Setting Up Your Internet Connection . . . . . . . . . . . . . . . . . . . . 17

Playing CDs and DVDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Adjusting the Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Adjusting the Picture . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Copying CDs and DVDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

How to Copy a CD or DVD. . . . . . . . . . . . . . . . . . . . . . . . . . 20
Using Blank CDs and DVDs . . . . . . . . . . . . . . . . . . . . . . . . . 20
Helpful Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Using a Media Card Reader (Optional) . . . . . . . . . . . . . . . . . . . . . 22

Connecting Two Monitors . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Connecting Two Monitors With VGA Connectors . . . . . . . . . . . . . 23
Connecting One Monitor With a VGA Connector and
One Monitor With a DVI Connector. . . . . . . . . . . . . . . . . . . . . 24
Connecting a TV . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Changing the Display Settings . . . . . . . . . . . . . . . . . . . . . . . 25

Setting Up a Home and Office Network . . . . . . . . . . . . . . . . . . . . . 25

Connecting to a Network Adapter . . . . . . . . . . . . . . . . . . . . . 25
Network Setup Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Contents 3
book.book Page 4 Monday, July 23, 2007 3:47 PM

Power Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Standby Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Hibernate Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Power Options Properties . . . . . . . . . . . . . . . . . . . . . . . . . 27

Enabling Cool ’n’ Quiet™ Technology . . . . . . . . . . . . . . . . . . . . . . 28

About RAID Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

RAID Level 1 Configuration . . . . . . . . . . . . . . . . . . . . . . . . . 29
Configuring Your Hard Drives for RAID . . . . . . . . . . . . . . . . . . . 30
Using the Nvidia MediaShield ROM Utility . . . . . . . . . . . . . . . . . 30
Using Nvidia MediaShield . . . . . . . . . . . . . . . . . . . . . . . . . 31

2 Solving Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Battery Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Drive Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
CD and DVD drive problems . . . . . . . . . . . . . . . . . . . . . . . . 34
Hard drive problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

E-Mail, Modem, and Internet Problems . . . . . . . . . . . . . . . . . . . . . 35

Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Keyboard Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Lockups and Software Problems . . . . . . . . . . . . . . . . . . . . . . . . 38

The computer does not start up . . . . . . . . . . . . . . . . . . . . . . 38
The computer stops responding . . . . . . . . . . . . . . . . . . . . . . 38
A program stops responding . . . . . . . . . . . . . . . . . . . . . . . . 38
A program crashes repeatedly . . . . . . . . . . . . . . . . . . . . . . . 39
A program is designed for an earlier
Microsoft® Windows® operating system . . . . . . . . . . . . . . . . . 39
A solid blue screen appears . . . . . . . . . . . . . . . . . . . . . . . . 39
Other software problems . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Media Card Reader Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Memory Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Mouse Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Network Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

4 Contents
book.book Page 5 Monday, July 23, 2007 3:47 PM

Power Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Printer Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Scanner Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Sound and Speaker Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 46

No sound from speakers . . . . . . . . . . . . . . . . . . . . . . . . . . 46
No sound from headphones . . . . . . . . . . . . . . . . . . . . . . . . 47

Video and Monitor Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 47

If the screen is blank . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
If the screen is difficult to read . . . . . . . . . . . . . . . . . . . . . . . 48

3 Troubleshooting Tools . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Diagnostic Lights. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Dell Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Dell Diagnostics Main Menu . . . . . . . . . . . . . . . . . . . . . . . . 52

Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
What Is a Driver? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Identifying Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Reinstalling Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Resolving Software and Hardware Incompatibilities . . . . . . . . . . . . . 55

Restoring Your Operating System . . . . . . . . . . . . . . . . . . . . . . . . 55

Using Microsoft Windows XP System Restore . . . . . . . . . . . . . . . 56
Using Dell PC Restore. . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Using the Operating System CD. . . . . . . . . . . . . . . . . . . . . . . 59

4 Removing and Installing Parts. . . . . . . . . . . . . . . . . . . . . 61

Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Recommended Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Turning Off Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . 61
Before Working Inside Your Computer . . . . . . . . . . . . . . . . . . . 62

Removing the Computer Cover . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Inside View of Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . 64

System Board Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Contents 5
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Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Memory Installation Guidelines . . . . . . . . . . . . . . . . . . . . . . 66
Addressing Memory With 4-GB Configurations . . . . . . . . . . . . . . 67
Installing Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Removing Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
PCI Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
PCI Express Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Drive Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Removing the Drive Panel . . . . . . . . . . . . . . . . . . . . . . . . . 81
Removing the Drive-Panel Insert . . . . . . . . . . . . . . . . . . . . . . 83
Replacing the Drive-Panel Insert . . . . . . . . . . . . . . . . . . . . . . 83
Replacing the Drive Panel . . . . . . . . . . . . . . . . . . . . . . . . . 84

Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Recommended Drive Cable Connections . . . . . . . . . . . . . . . . . . 85
Connecting Drive Cables . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Drive Interface Connectors . . . . . . . . . . . . . . . . . . . . . . . . . 86
Connecting and Disconnecting Drive Cables. . . . . . . . . . . . . . . . 86

Hard Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Removing a Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Installing a Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Adding a Second Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . 91

Floppy Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Removing a Floppy Drive . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Installing a Floppy Drive . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Media Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Removing a Media Card Reader . . . . . . . . . . . . . . . . . . . . . . 96
Installing a Media Card Reader . . . . . . . . . . . . . . . . . . . . . . . 98

CD/DVD Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Removing a CD/DVD Drive . . . . . . . . . . . . . . . . . . . . . . . . 100
Installing a CD/DVD Drive . . . . . . . . . . . . . . . . . . . . . . . . . 102

Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Replacing the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Replacing the Computer Cover . . . . . . . . . . . . . . . . . . . . . . 105

6 Contents
book.book Page 7 Monday, July 23, 2007 3:47 PM

A Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

System Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Entering System Setup . . . . . . . . . . . . . . . . . . . . . . . . . . 111
System Setup Options . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Boot Sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Clearing Forgotten Passwords. . . . . . . . . . . . . . . . . . . . . . . . . 118

Clearing CMOS Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Cleaning Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Computer, Keyboard, and Monitor . . . . . . . . . . . . . . . . . . . . 119
Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Floppy Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
CDs and DVDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Dell Technical Support Policy (U.S. Only) . . . . . . . . . . . . . . . . . . . 120

Definition of "Dell-Installed" Software and Peripherals . . . . . . . . . 121
Definition of "Third-Party" Software and Peripherals. . . . . . . . . . . 121

FCC Notice (U.S. Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

FCC Class B . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Contacting Dell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

Contents 7
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8 Contents
book.book Page 9 Monday, July 23, 2007 3:47 PM

Finding Information
NOTE: Some features or media may be optional and may not ship with your computer. Some features or media
may not be available in certain countries.
NOTE: Additional information may ship with your computer.
What Are You Looking For? Find it Here
• Warranty information Dell™ Product Information Guide
• Terms and Conditions (U.S. only)
• Safety instructions
• Regulatory information
• Ergonomics information
• End User License Agreement

• How to set up my computer Setup Diagram

• Service Tag and Express Service Code Service Tag and Microsoft® Windows® License
• Microsoft Windows License Label These labels are located on your computer.
•Use the Service Tag to
identify your computer
when you use
support.dell.com or
contact support.
•Enter the Express
Service Code to direct
your call when
contacting support.

Finding Information 9
book.book Page 10 Monday, July 23, 2007 3:47 PM

What Are You Looking For? Find it Here

• Solutions — Troubleshooting hints and tips, articles Dell Support Website — support.dell.com
from technicians, and online courses, frequently asked NOTE: Select your region to view the appropriate support site.
questions NOTE: Corporate, government, and education customers
• Community — Online discussion with other Dell can also use the customized Dell Premier Support website
customers at premier.support.dell.com.
• Upgrades — Upgrade information for components, such
as memory, the hard drive, and the operating system
• Customer Care — Contact information, service call and
order status, warranty, and repair information
• Service and support — Service call status and support
history, service contract, online discussions with
technical support
• Reference — Computer documentation, details on my
computer configuration, product specifications, and
white papers
• Downloads — Certified drivers, patches, and software
updates
• Desktop System Software (DSS)— If you reinstall the To download Desktop System Software:
operating system for your computer, you should also 1 Go to support.dell.com and click Downloads.
reinstall the DSS utility. DSS provides critical updates 2 Enter your Service Tag or product model.
for your operating system and support for Dell™
3 In the Download Category drop-down menu, click All.
3.5-inch USB floppy drives, optical drives, and USB
devices. DSS is necessary for correct operation of your 4 Select the operating system and operating system
Dell computer. The software automatically detects your language for your computer, and click Submit.
computer and operating system and installs the updates 5 Under Select a Device, scroll to System and
appropriate for your configuration. Configuration Utilities, and click Dell Desktop System
Software.
• How to use Windows XP Windows Help and Support Center
• How to work with programs and files 1 Click Start→ Help and Support.
• How to personalize my desktop 2 Type a word or phrase that describes your problem and
click the arrow icon.
3 Click the topic that describes your problem.
4 Follow the instructions on the screen.

10 Finding Information
book.book Page 11 Monday, July 23, 2007 3:47 PM

Setting Up and Using Your Computer

Front View of the Computer

3
4

5
6
7

8
9
10
11

12

1 cover latch release Use this latch to remove the cover. See "Removing the
Computer Cover" on page 63.
2 location of Service Tag Use the Service Tag to identify your computer when you access
the Dell Support website or call technical support.
3 CD or DVD eject button Press to eject a disk from the CD or DVD drive.
4 CD or DVD activity light The drive light is on when the computer reads data from the
CD or DVD drive.

Setting Up and Using Your Computer 11

book.book Page 12 Monday, July 23, 2007 3:47 PM

5 FlexBay drive Can contain an optional floppy drive or optional Media Card
Reader. For information on using the Media Card Reader, see
"Using a Media Card Reader (Optional)" on page 22.
6 microphone connector Use the microphone connector to attach a personal computer
microphone for voice or musical input into a sound or
telephony program.
On computers with a sound card, the microphone connector is
on the card.
7 headphone connector Use the headphone connector to attach headphones and most
kinds of speakers.
8 diagnostic lights (4) Use the lights to help you troubleshoot a computer problem
based on the diagnostic code. For more information, see
"Diagnostic Lights" on page 49.
9 hard-drive activity light The hard drive activity light is on when the computer reads
data from or writes data to the hard drive. The light might also
be on when a device such as a CD player is operating.
10 power button, Press the power button to turn on the computer. The light in
power light the center of this button indicates power state. See "Controls
and Lights" on page 109 for more information.
NOTICE: To avoid losing data, do not use the power button
to turn off the computer. Instead, perform an operating
system shutdown.
11 USB 2.0 connectors (2) Use the front USB connectors for devices that you connect
occasionally, such as joysticks or cameras, or for bootable USB
devices (see "System Setup Options" on page 112 for more
information on booting to a USB device).
It is recommended that you use the back USB connectors for
devices that typically remain connected, such as printers and
keyboards.
12 vents For adequate cooling, do not block any of the vents.
NOTICE: Ensure that there is a minimum of two inches of
space between all vents and any object near these vents.
NOTICE: Keep the vent area clean and dust-free to ensure
that the computer is adequately ventilated. Use only a dry
cloth to clean the vent area to avoid water damage to the
computer.

12 Setting Up and Using Your Computer

book.book Page 13 Monday, July 23, 2007 3:47 PM

Back View of the Computer

1
2

1 voltage selection switch See the safety instructions in the Product Information Guide for more
information.
2 power connector Insert the power cable.
3 back panel connectors Plug USB, audio, and other devices into the appropriate connector.
See "Back Panel Connectors" on page 14 for more information.
4 card slots Access connectors for any installed PCI and PCI Express cards.

Setting Up and Using Your Computer 13

book.book Page 14 Monday, July 23, 2007 3:47 PM

Back Panel Connectors

1 2 3 4

11 10 9 8

1 link integrity light • Green — A good connection exists between a 10-Mbps network and the computer.
• Orange — A good connection exists between a 100-Mbps network and the computer.
• Off — The computer is not detecting a physical connection to the network.
2 network adapter To attach your computer to a network or broadband device, connect one end of a
connector network cable to either a network port or your network or broadband device.
Connect the other end of the network cable to the network adapter connector on
the back panel of your computer. A click indicates that the network cable has been
securely attached.
NOTE: Do not plug a telephone cable into the network connector.
On computers with a network connector card, use the connector on the card.
It is recommended that you use Category 5 wiring and connectors for your
network. If you must use Category 3 wiring, force the network speed to 10 Mbps
to ensure reliable operation.
3 network activity light Flashes a yellow light when the computer is transmitting or receiving network
data. A high volume of network traffic may make this light appear to be in a
steady "on" state.
4 surround connector Use the black surround connector to attach multichannel-capable speakers.
5 line-in connector Use the blue line-in connector to attach a record/playback device such as a
cassette player, CD player, or VCR.
On computers with a sound card, use the connector on the card.
6 line-out connector Use the green line-out connector (available on computers with integrated sound)
to attach headphones and most speakers with integrated amplifiers.
On computers with a sound card, use the connector on the card.
7 microphone Use the pink connector to attach a personal computer microphone for voice or
musical input into a sound or telephony program.
On computers with a sound card, the microphone connector is on the card.

14 Setting Up and Using Your Computer

book.book Page 15 Monday, July 23, 2007 3:47 PM

8 side surround connector Use the silver connector to provide enhanced surround audio for computers with
7.1 speakers.
On computers with a sound card, the microphone connector is on the card.
9 center/subwoofer Use the yellow connector to attach a speaker to a Low Frequency Effects (LFE)
connector audio channel.
10 USB 2.0 connectors (4) Use the back USB connectors for devices that typically remain connected, such as
printers and keyboards.
It is recommended that you use the front USB connectors for devices that you
connect occasionally, such as joysticks or cameras.
11 VGA video connector Connect the monitor’s VGA cable to the VGA connector on the computer.
On computers with a video card, use the connector on the card.

Setting Up a Printer
NOTICE: Complete the operating system setup before you connect a printer to the computer.
See the documentation that came with the printer for setup information, including how to:
• Obtain and install updated drivers.
• Connect the printer to the computer.
• Load paper and install the toner or ink cartridge.
For technical assistance, refer to the printer owner's manual or contact the printer manufacturer.

Printer Cable
Your printer connects to your computer with a USB cable. Your printer may not come with a printer
cable, so if you purchase a cable separately, ensure that it is compatible with your printer. If you
purchased a printer cable at the same time you purchased your computer, the cable may arrive in the
computer box.

Connecting a Printer
NOTE: You can connect USB devices while the computer is turned on.
1 Complete the operating system setup if you have not already done so.
2 Attach the USB printer cable to the USB connectors on the computer and the printer. The USB
connectors fit only one way.

Setting Up and Using Your Computer 15

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1 USB connector on computer 2 USB printer cable 3 USB connector on printer

3 Turn on the printer and then turn on the computer. If the Add New Hardware Wizard window
appears, click Cancel.
4 Install the printer driver if necessary. See the documentation that came with your printer.

Connecting to the Internet

NOTE: ISPs and ISP offerings vary by country.
To connect to the Internet, you need a modem or network connection and an Internet service provider (ISP).
Your ISP will offer one or more of the following Internet connection options:
• Dial-up connections that provide Internet access through a telephone line. Dial-up connections are
considerably slower than DSL and cable modem connections.
• DSL connections that provide high-speed Internet access through your existing telephone line. With a
DSL connection, you can access the Internet and use your telephone on the same line simultaneously.
• Cable modem connections that provide high-speed Internet access through your local cable TV line.
If you are using a dial-up connection, connect a telephone line to the modem connector on your
computer and to the telephone wall jack before you set up your Internet connection. If you are using a
DSL or cable modem connection, contact your ISP for setup instructions.

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Setting Up Your Internet Connection

To set up an Internet connection with a provided ISP desktop shortcut:
1 Save and close any open files, and exit any open programs.
2 Double-click the ISP icon on the Microsoft® Windows® desktop.
3 Follow the instructions on the screen to complete the setup.
If you do not have an ISP icon on your desktop or if you want to set up an Internet connection with a
different ISP:
1 Save and close any open files, and exit any open programs.
2 Click the Start button and click Internet Explorer.
The New Connection Wizard appears.
3 Click Connect to the Internet.
4 In the next window, click the appropriate option:
• If you do not have an ISP and want to select one, click Choose from a list of Internet service
providers (ISPs).
• If you have already obtained setup information from your ISP but you did not receive a setup CD,
click Set up my connection manually.
• If you have a CD, click Use the CD I got from an ISP.
5 Click Next.
If you selected Set up my connection manually, continue to step 6. Otherwise, follow the instructions
on the screen to complete the setup.
NOTE: If you do not know which type of connection to select, contact your ISP.
6 Click the appropriate option under How do you want to connect to the Internet?, and then click Next.
7 Use the setup information provided by your ISP to complete the setup.
If you are having problems connecting to the Internet, see "E-Mail, Modem, and Internet Problems" on
page 35. If you cannot connect to the Internet but have successfully connected in the past, the ISP might
have a service outage. Contact your ISP to check the service status, or try connecting again later.

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Playing CDs and DVDs

NOTICE: Do not press down on the CD or DVD tray when you open or close it. Keep the tray closed when you are
not using the drive.
NOTICE: Do not move the computer when you are playing CDs or DVDs.
1 Press the eject button on the front of the drive.
2 Place the disc, label side up, in the center of the tray.

3 Press the eject button or gently push in the tray.

To format CDs for storing data, to create music CDs, or to copy CDs, see the CD software that came
with your computer.
NOTE: Ensure that you follow all copyright laws when you create CDs.
A CD player includes the following basic buttons:

Play
Move backward within the current track
Pause
Move forward within the current track
Stop
Go to the previous track
Eject
Go to the next track

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A DVD player includes the following basic buttons:

Stop
Restart the current chapter
Play
Fast forward
Pause
Fast reverse
Advance a single frame while in pause mode
Go to the next title or chapter
Continuously play the current title or chapter
Go to the previous title or chapter
Eject

For more information on playing CDs or DVDs, click Help on the CD or DVD player (if available).

Adjusting the Volume

NOTE: When the speakers are muted, you do not hear the CD or DVD playing.
1 Click the Start button, point to All Programs→ Accessories→ Entertainment, and then click
Volume Control.
2 In the Volume Control window, click and drag the bar in the Volume Control column and slide it up
or down to increase or decrease the volume.
For more information on volume control options, click Help in the Volume Control window.

Adjusting the Picture

If an error message notifies you that the current resolution and color depth are using too much memory
and preventing DVD playback, adjust the display properties:
1 Click the Start button and click Control Panel.
2 Under Pick a category, click Appearance and Themes.
3 Under Pick a task..., click Change the screen resolution.
4 In the Display Properties window, click and drag the bar in Screen resolution to change the setting to
800 by 600 pixels.
5 Click the drop-down menu under Color quality, and then click Medium (16 bit).
6 Click OK.

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Copying CDs and DVDs

NOTE: Ensure that you observe all copyright laws when creating CDs or DVDs.
This section applies only to computers that have a CD-RW, DVD+/-RW, or CD-RW/DVD (combo) drive.
NOTE: The types of CD or DVD drives offered by Dell may vary by country.
The following instructions explain how to make an exact copy of a CD or DVD. You can also use Sonic
DigitalMedia for other purposes, such as creating music CDs from audio files stored on your computer or
backing up important data. For help, open Sonic DigitalMedia and then click the question mark icon in
the upper-right corner of the window.

How to Copy a CD or DVD

NOTE: CD-RW/DVD combo drives cannot write to DVD media. If you have a CD-RW/DVD combo drive and you
experience recording problems, check for available software patches on the Sonic support website at
www.sonic.com.
The DVD-writable drives installed in Dell™ computers can write to and read DVD+/-R, DVD+/-RW and
DVD+R DL (dual layer) media, but cannot write to and may not read DVD-RAM or DVD-R DL media.
NOTE: Most commercial DVDs have copyright protection and cannot be copied using Sonic DigitalMedia.
1 Click Start→ All Programs→ Sonic→ DigitalMedia Projects→ Copy→ Disc Copy.
2 To copy the CD or DVD:
• If you have one CD or DVD drive, ensure that the settings are correct and click the Disc Copy button.
The computer reads your source CD or DVD and copies the data to a temporary folder on your
computer hard drive.
When prompted, insert a blank CD or DVD into the drive and click OK.
• If you have two CD or DVD drives, select the drive into which you have inserted your source CD or
DVD and click the Disc Copy button. The computer copies the data from the source CD or DVD
to the blank CD or DVD.
Once you have finished copying the source CD or DVD, the CD or DVD that you have created
automatically ejects.

Using Blank CDs and DVDs

CD-RW drives can write to CD recording media only (including high-speed CD-RW) while
DVD-writable drives can write to both CD and DVD recording media.
Use blank CD-Rs to record music or permanently store data files. After creating a CD-R, you cannot
write to that CD-R again (see the Sonic documentation for more information). Use blank CD-RWs to
write to CDs or to erase, rewrite, or update data on CDs.

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Blank DVD+/-Rs can be used to permanently store large amounts of information. After you create a
DVD+/-R disc, you may not be able to write to that disc again if the disc is "finalized" or "closed" during
the final stage of the disc creation process. Use blank DVD+/-RWs if you plan to erase, rewrite, or
update information on that disc later.

CD-Writable Drives

Media Type Read Write Rewritable

CD-R Yes Yes No
CD-RW Yes Yes Yes

DVD-Writable Drives

Media Type Read Write Rewritable

CD-R Yes Yes No
CD-RW Yes Yes Yes
DVD+R Yes Yes No
DVD-R Yes Yes No
DVD+RW Yes Yes Yes
DVD-RW Yes Yes Yes
DVD+R DL Yes Yes No

Helpful Tips
• Use Microsoft® Windows® Explorer to drag and drop files to a CD-R or CD-RW only after you start
Sonic DigitalMedia and open a DigitalMedia project.
• Use CD-Rs to burn music CDs that you want to play in regular stereos. CD-RWs do not play in most
home or car stereos.
• You cannot create audio DVDs with Sonic DigitalMedia.
• Music MP3 files can be played only on MP3 players or on computers that have MP3 software installed.
• Commercially available DVD players used in home theater systems may not support all available DVD
formats. For a list of formats supported by your DVD player, see the documentation provided with your
DVD player or contact the manufacturer.
• Do not burn a blank CD-R or CD-RW to its maximum capacity; for example, do not copy a 650-MB
file to a blank 650-MB CD. The CD-RW drive needs 1–2 MB of the blank space to finalize the recording.
• Use a blank CD-RW to practice CD recording until you are familiar with CD recording techniques.
If you make a mistake, you can erase the data on the CD-RW and try again. You can also use blank
CD-RWs to test music file projects before you record the project permanently to a blank CD-R.
• See the Sonic website at www.sonic.com for additional information.

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Using a Media Card Reader (Optional)

Use the Media Card Reader to transfer data directly to your computer.
The Media Card Reader supports the following memory types:
• xD-Picture Card
• SmartMedia (SMC)
• CompactFlash Type I and II (CF I/II)
• MicroDrive Card
• SecureDigital Card (SD)
• MultiMediaCard (MMC)
• Memory Stick (MS/MS Pro)
For information on installing a Media Card Reader, see "Installing a Media Card Reader" on page 98.

1 xD-Picture Card and 2 CompactFlash Type I and II

SmartMedia (SMC) (CF I/II) and MicroDrive Card
3 Memory Stick (MS/MS Pro) 4 SecureDigital Card (SD)/
MultiMediaCard (MMC)

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To use the Media Card Reader:

1 Check the media or card to determine the proper orientation for insertion.
2 Slide the media or card into the appropriate slot until it is completely seated in the connector.
If you encounter resistance, do not force the media or card. Check the card orientation and try again.

Connecting Two Monitors

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
If you purchased a graphics card that supports dual monitors, follow these instructions to connect and
enable your monitors. The instructions tell you how to connect either two monitors (each with a VGA
connector), one monitor with a VGA connector and one monitor with a DVI connector, or a TV.
NOTICE: If you are connecting two monitors that have VGA connectors, you must have the optional DVI adapter to
connect the cable. If you are connecting two flat-panel monitors, at least one of them must have a VGA connector.
If you are connecting a TV, you may connect only one monitor (VGA or DVI) in addition to the TV.

Connecting Two Monitors With VGA Connectors

1 Follow the procedures in "Before You Begin" on page 61.
NOTE: If your computer has integrated video, do not connect either monitor to the integrated video connector.
If the integrated video connector is covered by a cap, do not remove the cap to connect the monitor or the monitor
will not function.
2 Connect one of the monitors to the VGA (blue) connector on the back of the computer.
3 Connect the other monitor to the optional DVI adapter and connect the DVI adapter to the DVI
(white) connector on the back of the computer.

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2*

3*
4

*May not be present on your computer

1 optional DVI adapter 2 DVI (white) connector 3 TV-OUT connector

4 VGA (blue) connector

Connecting One Monitor With a VGA Connector and One Monitor With a DVI Connector
1 Follow the procedures in "Before You Begin" on page 61.
2 Connect the VGA connector on the monitor to the VGA (blue) connector on the back of the computer.
3 Connect the DVI connector on the other monitor to the DVI (white) connector on the back of the
computer.

Connecting a TV
NOTE: You must purchase an S-video cable, available at most consumer electronics stores, to connect a TV to
your computer. It is not included with your computer.
1 Follow the procedures in "Before You Begin" on page 61.
2 Connect one end of the S-video cable to the optional TV-OUT connector on the back of the computer.
3 Connect the other end of the S-video cable to the S-video input connector on your TV.
4 Connect the VGA or DVI monitor.

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Changing the Display Settings

1 After you connect the monitor(s) or TV, turn on the computer.
The Microsoft® Windows® desktop displays on the primary monitor.
2 Enable clone mode or extended desktop mode in the display settings.
• In clone mode, both monitors display the same image.
• In extended desktop mode, you can drag objects from one screen to the other, effectively doubling
the amount of viewable work space.
For information on changing the display settings for your graphics card, see the user’s guide in the
Help and Support Center (click the Start button, click Help and Support, click User and system
guides, click Device guides, and then click the guide for your graphics card).

Setting Up a Home and Office Network

Connecting to a Network Adapter
NOTICE: Plug the network cable into the network adapter connector on the computer. Do not plug the network
cable into the modem connector on the computer. Do not plug a network cable into a telephone wall jack.
1 Connect the network cable to the network adapter connector on the back of your computer.
Insert the cable until it clicks into place, and then gently pull it to ensure that it is secure.
2 Connect the other end of the network cable to a network device.

1 2

3
4

1 network adapter connector 2 network device 3 network adapter connector on computer

4 network cable

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Network Setup Wizard

The Microsoft® Windows® XP operating system provides a Network Setup Wizard to guide you through
the process of sharing files, printers, or an Internet connection between computers in a home or small office.
1 Click the Start button, point to All Programs→ Accessories→ Communications, and then click
Network Setup Wizard.
2 On the welcome screen, click Next.
3 Click Checklist for creating a network.
NOTE: Selecting the connection method This computer connects directly to the Internet enables the integrated
firewall provided with Windows XP Service Pack.
4 Complete the checklist and required preparations.
5 Return to the Network Setup Wizard and follow the instructions on the screen.

Power Management
The Microsoft® Windows® XP power management features can reduce the amount of electricity your
computer uses when it is on and you are not using it. You can reduce power to just the monitor or the
hard drive, or you can use standby mode or hibernate mode to reduce power to the entire computer.
When the computer exits from a power conservation mode, the Windows desktop is restored to the state
it was in before it entered the mode.
NOTE: Windows XP Professional includes security and networking features not available in Windows XP Home
Edition. When a Windows XP Professional computer is connected to a network, different options related to security
and networking appear in certain windows.

Standby Mode
Standby mode conserves power by turning off the display and the hard drive after a time-out. When the
computer exits from standby mode, it returns to the operating state it was in before it entered standby mode.
To set standby mode to automatically activate after a defined period of inactivity:
1 Click the Start button and click Control Panel.
2 Under Pick a category, click Performance and Maintenance.
3 Under or pick a Control Panel icon, click Power Options.
To immediately activate standby mode without a period of inactivity, click the Start button, click
Turn Off Computer, and then click Stand by.
To exit from standby mode, press a key on the keyboard or move the mouse.
NOTICE: If your computer loses power while in standby mode, it may lose data.

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Hibernate Mode
Hibernate mode conserves power by copying system data to a reserved area on the hard drive and then
completely turning off the computer. When the computer exits from hibernate mode, the desktop is
restored to the state it was in before it entered hibernate mode.
To activate hibernate mode:
1 Click the Start button and click Control Panel.
2 Under Pick a category, click Performance and Maintenance.
3 Under or pick a Control Panel icon, click Power Options.
4 Define your hibernate settings on the Power Schemes tab, Advanced tab, and Hibernate tab.
To exit from hibernate mode, press the power button. The computer may take a short time to exit from
hibernate mode. Pressing a key on the keyboard or moving the mouse does not bring the computer out of
hibernation, because the keyboard and the mouse do not function when the computer is in hibernate mode.
Because hibernate mode requires a special file on your hard drive with enough disk space to store the
contents of the computer memory, Dell creates an appropriately sized hibernate mode file before
shipping the computer to you. If the computer’s hard drive becomes corrupted, Windows XP recreates
the hibernate file automatically.

Power Options Properties

Define your standby mode settings, hibernate mode settings, and other power settings in the
Power Options Properties window. To access the Power Options Properties window:
1 Click the Start button and click Control Panel.
2 Under Pick a category, click Performance and Maintenance.
3 Under or pick a Control Panel icon, click Power Options.
4 Define your power settings on the Power Schemes tab, Advanced tab, and Hibernate tab.

Power Schemes Tab

Each standard power setting is called a scheme. If you want to select one of the standard Windows
schemes installed on your computer, choose a scheme from the Power schemes drop-down menu. The
settings for each scheme appear in the fields below the scheme name. Each scheme has different settings
for starting standby mode or hibernate mode, turning off the monitor, and turning off the hard drive.
The Power schemes drop-down menu displays the following schemes:
• Always On (default) — If you want to use your computer with no power conservation.
• Home/Office Desk — If you use your computer as a home or office computer and you require minimal
power conservation.
• Presentation — If you want your computer to run without interruption (using no power conservation).
• Minimal Power Management — If you want your computer to run with minimal power conservation.
• Max Battery — If your computer is a portable computer and you run your computer from batteries for
extended periods of time.

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If you want to change the default settings for a scheme, click the drop-down menu in the Turn off monitor,
Turn off hard disks, System stand by, or System hibernates field, and then select a time-out from the
displayed list. Changing the time-out for a scheme field permanently changes the default settings for
that scheme, unless you click Save As and enter a new name for the changed scheme.
NOTICE: If you set the hard drive (hard disk) to time-out before the monitor does, your computer may appear to be
locked up. To recover, press any key on the keyboard or click the mouse. To avoid this problem, always set the
monitor to time-out before the hard drive.

Advanced Tab
The Advanced tab allows you to:
• Place the power options icon in the Windows taskbar for quick access.
• Set the computer to prompt you for your Windows password before the computer exits from standby
mode or hibernate mode.
• Program the power button to activate standby mode, activate hibernate mode, or turn off the computer.
To program these functions, click an option from the corresponding drop-down menu and click OK.

Hibernate Tab
The Hibernate tab allows you to enable hibernate mode. If you want to use the hibernate settings you
defined on the Power Schemes tab, click the Enable hibernate support check box on the Hibernate tab.
For more information on power management options:
1 Click the Start button and click Help and Support.
2 In the Help and Support window, click Performance and maintenance.
3 In the Performance and maintenance window, click Conserving power on your computer.

Enabling Cool ’n’ Quiet™ Technology

Cool ’n’ Quiet technology controls your computer’s processor performance automatically, dynamically
adjusting the operating frequency and voltage, according to the task at hand. When an application does
not require full performance, significant amounts of power can be saved. Performance is designed to still
be responsive, with maximum processor performance being delivered when required, and automatic
power savings when possible.
1 Run the system setup program and enable Cool ’n’ Quiet technology using the Power Management
options (see "System Setup" on page 111).
2 Click on the Start→ Settings→ Control Panel→ Power Options to access the Power Options
Properties window.
3 From the Power Schemes tab, click the Power Schemes drop-down menu and select Minimal Power
Management and then click OK.

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About RAID Configurations

This section provides an overview of the RAID configuration you may have selected when you purchased
your computer. Your computer supports RAID level 1. A RAID level 1 is recommended for users that
desire a high level of data integrity.
The drives in a RAID configuration should be the same size in order to ensure that the larger drive does
not contain unallocated (and therefore unusable) space.

RAID Level 1 Configuration

RAID level 1 uses a data-redundancy storage technique known as mirroring to enhance data integrity.
When data is written to the primary drive, the data is also duplicated, or mirrored, on the second drive in
the configuration. A RAID level 1 configuration sacrifices high data-access rates for its data redundancy
advantages.

serial ATA RAID

configured for
RAID level 1

segment 1 segment 1 duplicated

segment 2 segment 2 duplicated
segment 3 segment 3 duplicated
segment 4 segment 4 duplicated
segment 5 segment 5 duplicated
segment 6 segment 6 duplicated

hard drive 1 hard drive 2

If a drive failure occurs, subsequent read and write operations are directed to the surviving drive. A
replacement drive can then be rebuilt using the data from the surviving drive.
NOTE: In a RAID level 1 configuration, the size of the configuration is equal to the size of the smallest drive in the
configuration.

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Configuring Your Hard Drives for RAID

Your computer can be configured for RAID, even if you did not select a RAID configuration when the
computer was purchased. For an explanation of RAID levels and their requirements, see "About RAID
Configurations" on page 29. For information on how to install a hard drive, see "Hard Drives" on page 87.
To configure RAID hard drive volumes use the Nvidia MediaShield ROM utility before you install the
operating system onto the hard drive.
Ensure that you set your computer to RAID-enabled mode before you begin.

Setting Your Computer to RAID-Enabled Mode

1 Enter the system setup (see "Entering System Setup" on page 111).
2 Press the up- and down-arrow keys to highlight Drives, then press <Enter>.
3 Press the up- and down-arrow keys to highlight the SATA operation, then press <Enter>.
4 Press the left- and right-arrow keys to highlight RAID On, and then press <Enter>.
NOTE: For more information about RAID options, see "System Setup Options" on page 112.
5 Press <Esc>, press the left- and right-arrow keys to highlight Save/Exit, and then press <Enter> to
exit system setup and resume the boot process.

Using the Nvidia MediaShield ROM Utility

NOTICE: The following procedure will result in the loss of all data on your hard drive(s). Back up any data you want
to keep before continuing.
Hard drives of any size may be used to create a RAID configuration. Ideally, however, the drives should be
of equal size to avoid unallocated or unused space. For an explanation of RAID levels and their
requirements, see "About RAID Configurations" on page 29. For information on how to install a hard
drive, see "Installing a Hard Drive" on page 88.
1 Enable RAID for each applicable hard drive on your computer (see "Setting Your Computer to RAID-
Enabled Mode" on page 30).
2 Restart the computer.
3 Press <Ctrl><N> when prompted to enter the RAID BIOS.
NOTE: If the operating system logo appears, continue to wait until you see the Microsoft Windows desktop,
then shut down your computer and try again.
The Define a New Array window appears.
4 Press <Tab> to navigate to the RAID Mode field.
To create a RAID 1 configuration, use the arrow keys to select Mirroring.
5 Press <Tab> to navigate to the Free Disks field.

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6 Use the up- and down-arrow keys to select a hard drive to include in the RAID array and then use the
right-arrow key to move the selected drive from the Free Disks field to the Array Disks field. Repeat for
each disk you want to include in the RAID array.
NOTE: Your computer supports a maximum of two drives per RAID 1 array.
7 After assigning the hard drives to an array, press <F9>.
The Clear disk data prompt appears.
NOTICE: You will lose all data on the selected drives in the next step.
8 Press <Y> to clear all data from the selected drives.
The Array List window appears.
9 To review the details of the array that you set up, use the arrow keys to highlight the array in the
Array Detail window and press <Enter>.
The Array Detail window appears.
NOTE: To delete an array, use the arrow keys to select the array and press <D>.
10 Press <Enter> to return to the previous screen.
11 Press <Ctrl><X> to exit the RAID BIOS.

Using Nvidia MediaShield

Nvidia MediaShield allows you to view and manage RAID configurations.

Rebuilding a RAID Configuration

If one of the hard drives in a RAID array fails, you can rebuild the array by restoring the data to a
replacement drive.
NOTE: Rebuilding an array can only be performed on RAID 1 configurations.
1 Launch Nvidia MediaShield.
2 Click to select your RAID configuration (Mirroring) in the management utility window.
3 Select Rebuild Array in the System Tasks pane.
The NVIDIA Rebuild Array Wizard appears.
4 Click Next.
5 Select the hard drive you want to rebuild by clicking the checkbox beside it.
6 Click Next.
7 Click Finish.
The MediaShield RAID management utility window appears and displays the status of the rebuild process.
NOTE: You can use your computer while the computer is rebuilding the array.
NOTE: You can use any available (RAID-enabled) free disk to rebuild an array.

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Solving Problems
Troubleshooting Tips
Follow these tips when you troubleshoot your computer:
• If you added or removed a part before the problem started, review the installation procedures and
ensure that the part is correctly installed.
• If a peripheral device does not work, ensure that the device is properly connected.
• If an error message appears on the screen, write down the exact message. This message may help
technical support personnel diagnose and fix the problem.
• If an error message occurs in a program, see the program’s documentation.

Battery Problems
CAUTION: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery
only with the same or equivalent type recommended by the manufacturer. Discard used batteries according
to the manufacturer's instructions.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.

R E P L A C E T H E B A T T E R Y — If you have to repeatedly reset time and date information after turning on
the computer, or if an incorrect time or date displays during start-up, replace the battery (see "Replacing
the Battery" on page 104). If the battery still does not work properly, contact Dell (see "Contacting Dell"
on page 122).

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Drive Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.

E N S U R E T H A T M I C R O S O F T ® W I N D O W S ® R E C O G N I Z E S T H E D R I V E — Click the Start button and click My

Computer. If the floppy, CD, or DVD drive, is not listed, perform a full scan with your antivirus software to check
for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.

E N S U R E T H A T T H E D R I V E I S E N A B L E D I N T H E S YS T E M S E T U P P R O G R A M — See "System Setup" on page 111)

TE S T T H E D R I V E —
• Insert another floppy disk, CD, or DVD to eliminate the possibility that the original one is defective.
• Insert bootable media and restart the computer.

C L E A N T H E D R I V E O R D I S K — See "Cleaning Your Computer" on page 119.

CHECK THE CABLE CONNECTIONS

R U N T H E H A R D W A R E TR O U B L E S H O O T E R — See "Resolving Software and Hardware Incompatibilities" on

page 55.

R U N T H E D E L L D I A G N O S T I C S — See "Dell Diagnostics" on page 52.

CD and DVD drive problems

NOTE: High-speed CD or DVD drive vibration is normal and may cause noise, which does not indicate a defect in
the drive or the CD or DVD.
NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives.

ADJUST THE WINDOWS VOLUME CONTROL —

• Click the speaker icon in the lower-right corner of your screen.
• Ensure that the volume is turned up by clicking the slidebar and dragging it up.
• Ensure that the sound is not muted by clicking any boxes that are checked.

C H E C K T H E S P E A K E R S A N D S U B W O O F E R — See "Sound and Speaker Problems" on page 46.

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Problems writing to a CD/DVD-RW drive

C L O S E O T H E R P R O G R A M S — The CD/DVD-RW drive must receive a steady stream of data when

writing. If the stream is interrupted, an error occurs. Try closing all programs before you write to the
CD/DVD-RW.

TU R N O F F S T A N D B Y M O D E I N W I N D O W S B E F O R E W R I T I N G T O A C D / D V D - R W D I S C —
1 Click the Start button and click Control Panel.
2 Under Pick a category, click Performance and Maintenance.
3 Under or pick a Control Panel icon, click Power Options.
4 From the Power Schemes tab, select Always On.

Hard drive problems

RUN CHECK DISK —

1 Click the Start button and click My Computer.
2 Right-click Local Disk C:.
3 Click Properties.
4 Click the Tools tab.
5 Under Error-checking, click Check Now.
6 Click Scan for and attempt recovery of bad sectors.
7 Click Start.

E-Mail, Modem, and Internet Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
NOTE: Connect the modem to an analog telephone jack only. The modem does not operate while it is connected to
a digital telephone network.

C H E C K T H E M I C R O S O F T O U T L O O K ® E X P R E S S S E C U R I T Y S E T T I N G S — If you cannot open your

e-mail attachments:
1 In Outlook Express, click Tools, click Options, and then click Security.
2 Click Do not allow attachments to remove the checkmark.

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CHECK THE TELEPHONE LINE CONNECTION —

CHECK THE TELEPHONE JACK —
CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK —
USE A DIFFERENT TELEPHONE LINE —
• Verify that the telephone line is connected to the jack on the modem. (The jack has either a green label
or a connector-shaped icon next to it.)
• Ensure that you feel a click when you insert the telephone line connector into the modem.
• Disconnect the telephone line from the modem and connect it to a telephone. Listen for a dial tone.
• If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge
protector, or line splitter, then bypass them and use the telephone to connect the modem directly to the
telephone wall jack. If you are using a line that is 3 m (10 ft) or more in length, try a shorter one.

R U N T H E M O D E M H E L P E R D I A G N O S T I C S — Click the Start button, point to All Programs, and then

click Modem Helper. Follow the instructions on the screen to identify and resolve modem problems.
(Modem Helper is not available on all computers.)

VE R I F Y T H A T T H E M O D E M I S C O M M U N I C A T I N G W I T H W I N D O W S —
1 Click the Start button and click Control Panel.
2 Click Printers and Other Hardware.
3 Click Phone and Modem Options.
4 Click the Modems tab.
5 Click the COM port for your modem.
6 Click Properties, click the Diagnostics tab, and then click Query Modem to verify that the modem is
communicating with Windows.
If all commands receive responses, the modem is operating properly.

E N S U R E T H A T Y O U A R E C O N N E C T E D T O T H E I N T E R N E T — Ensure that you have subscribed to an

Internet provider. With the Outlook Express e-mail program open, click File. If Work Offline has a
checkmark next to it, click the checkmark to remove it and connect to the Internet. For help, contact
your Internet service provider.

Error Messages
If the message is not listed, see the documentation for the operating system or the program that was
running when the message appeared.

A F I L E N A M E C A N N O T C O N T A I N A N Y O F T H E F O L L O W I N G C H A R A C T E R S : \ / : * ? “ < > | — Do not

use these characters in filenames.

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A R E Q U I R E D . D L L F I L E W A S N O T F O U N D — The program that you are trying to open is missing an

essential file. To remove and then reinstall the program:
1 Click the Start button, click Control Panel, and then click Add or Remove Programs.
2 Select the program you want to remove.
3 Click the Change or Remove Program icon.
4 See the program documentation for installation instructions.

A L E R T ! A I R T E M P E R A T U R E S E N S O R N O T D E T E C T E D — For any computer type except the ultra small

form-factor computer, ensure that all cables are securely fastened to the I/O panel and to the system
board and reboot your computer. If this does not resolve the problem or if you have an ultra small
form-factor computer, contact Dell (see "Contacting Dell" on page 122).

drive letter : \ I S N O T A C C E S S I B L E . T H E D E V I C E I S N O T R E A D Y — The drive cannot read the disk.

Insert a disk into the drive and try again.

I N S E R T B O O T A B L E M E D I A — Insert a bootable floppy disk or CD.

N O N - S YS T E M D I S K E R R O R — Remove the floppy disk from the drive and restart your computer.

N O T E N O U G H M E M O R Y O R R E S O U R C E S . C L O S E S O M E P R O G R A M S A N D T R Y A G A I N — Close all
windows and open the program that you want to use. In some cases, you might have to restart your
computer to restore computer resources. If so, run the program that you want to use first.

O P E R A T I N G S YS T E M N O T F O U N D — Contact Dell (see "Contacting Dell" on page 122).

Keyboard Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.

CHECK THE KEYBOARD CABLE —

• Ensure that the keyboard cable is firmly connected to the computer.
• Shut down the computer (see "Turning Off Your Computer" on page 61), reconnect the keyboard cable
as shown on the setup diagram for your computer, and then restart the computer.
• Check the cable connector for bent or broken pins and for damaged or frayed cables. Straighten bent pins.
• Remove keyboard extension cables and connect the keyboard directly to the computer.

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TEST THE KEYBOARD — Connect a properly working keyboard to the computer, and try using the keyboard.

E N S U R E T H A T T H E USB P O R T S A R E E N A B L E D I N T H E S YS T E M S E T U P P R O G R A M — See "System

Setup" on page 111)

R U N T H E H A R D W A R E TR O U B L E S H O O T E R — See "Resolving Software and Hardware Incompatibilities"

on page 55.

Lockups and Software Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.

The computer does not start up

C H E C K T H E D I A G N O S T I C L I G H T S — See "Diagnostic Lights" on page 49.

ENSURE THAT THE POWER CABLE IS FIRMLY CONNECTED TO THE COMPUTER AND TO THE ELECTRICAL
OUTLET

The computer stops responding

NOTICE: You might lose data if you are unable to perform an operating system shutdown.

TU R N T H E C O M P U T E R O F F — If you are unable to get a response by pressing a key on your keyboard or

moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer
turns off. Then restart your computer.

A program stops responding

END THE PROGRAM —

1 Press <Ctrl><Shift><Esc> simultaneously.
2 Click Applications.
3 Click the program that is no longer responding.
4 Click End Task.

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A program crashes repeatedly

NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD.

C H E C K T H E S O F T W A R E D O C U M E N T A T I O N — If necessary, uninstall and then reinstall the program.

A program is designed for an earlier Microsoft® Windows® operating system

RUN THE PROGRAM COMPATIBILITY WIZARD —

The Program Compatibility Wizard configures a program so it runs in an environment similar to non-
Windows XP operating system environments.
1 Click the Start button, point to All Programs→ Accessories, and then click Program Compatibility Wizard.
2 In the welcome screen, click Next.
3 Follow the instructions on the screen.

A solid blue screen appears

TU R N T H E C O M P U T E R O F F — If you are unable to get a response by pressing a key on your keyboard or

moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer
turns off. Then restart your computer.

Other software problems

CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR

TROUBLESHOOTING INFORMATION —
• Ensure that the program is compatible with the operating system installed on your computer.
• Ensure that your computer meets the minimum hardware requirements needed to run the software. See
the software documentation for information.
• Ensure that the program is installed and configured properly.
• Verify that the device drivers do not conflict with the program.
• If necessary, uninstall and then reinstall the program.

BACK UP YOUR FILES IMMEDIATELY

USE A VIRUS-SCANNING PROGRAM TO CHECK THE HARD DRIVE, FLOPPY DISKS, OR CDS

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SAVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE
START MENU

Media Card Reader Problems

NO DRIVE LETTER IS ASSIGNED —

When Microsoft Windows XP detects the Media Card Reader, the device is automatically assigned a
drive letter as the next logical drive after all other physical drives in the system. If the next logical drive
after the physical drives is mapped to a network drive, Windows XP does not automatically assign a
drive letter to the Media Card Reader.
To manually assign a drive for the Media Card Reader:
1 Right-click My Computer and select Manage.
2 Select the Disk Management option.
3 Right-click the corresponding drive letter in the right pane that needs to be changed.
4 Select Drive Letter and Paths.
5 From the drop-down list, select the new drive letter assignment for the Media Card Reader.
6 Click OK to confirm your selection.
NOTE: The Media Card Reader only appears as a mapped drive when it is connected. Each of the four
Media Card Reader slots are mapped to a drive even if no media is installed. If you attempt to access the
Media Card Reader when no media is inserted, you are prompted to insert media.

FLEXBAY DEVICE IS DISABLED —

There is a FlexBay disable option in the BIOS setup that appears only when the FlexBay device is
installed. If the FlexBay device is physically installed, but it is not running, check to see if it is enabled in
the BIOS setup.

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Memory Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.

IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE —

• Save and close any open files and exit any open programs you are not using to see if that resolves the
problem.
• See the software documentation for minimum memory requirements. If necessary, install additional
memory (see "Installing Memory" on page 68).
• Reseat the memory modules (see "Installing Memory" on page 68) to ensure that your computer is
successfully communicating with the memory.
• Run the Dell Diagnostics (see "Dell Diagnostics" on page 52).

IF YOU EXPERIENCE OTHER MEMORY PROBLEMS —

• Reseat the memory modules (see "Installing Memory" on page 68) to ensure that your computer is
successfully communicating with the memory.
• Ensure that you are following the memory installation guidelines (see "Installing Memory" on page 68).
• Your computer supports DDR2 memory. For more information about the type of memory supported by
your computer, see "Memory" on page 107.
• Run the Dell Diagnostics (see "Dell Diagnostics" on page 52).

Mouse Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.

C L E A N T H E M O U S E — See "Mouse" on page 120 for instructions on cleaning the mouse.

CHECK THE MOUSE CABLE —

1 Remove mouse extension cables, if used, and connect the mouse directly to the computer.
2 Reconnect the mouse cable as shown on the setup diagram for your computer.

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RESTART THE COMPUTER —

1 Simultaneously press <Ctrl><Esc> to display the Start menu.
2 Type u, press the keyboard arrow keys to highlight Shut down or Turn Off, and then press <Enter>.
3 After the computer turns off, reconnect the mouse cable as shown on the on the setup diagram for your
computer.
4 Start the computer.

E N S U R E T H A T T H E USB P O R T S A R E E N A B L E D I N T H E S YS T E M S E T U P P R O G R A M — See "System

Setup" on page 111)

TE S T T H E M O U S E — Connect a properly working mouse to the computer, and try using the mouse.

CHECK THE MOUSE SETTINGS —

1 Click the Start button, click Control Panel, and then click Printers and Other Hardware.
2 Click Mouse.
3 Try adjusting the settings.

R E I N S T A L L T H E M O U S E D R I V E R — See "Reinstalling Drivers" on page 54.

R U N T H E H A R D W A R E TR O U B L E S H O O T E R — See "Resolving Software and Hardware Incompatibilities"

on page 55.

Network Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.

C H E C K T H E N E T W O R K C A B L E C O N N E C T O R — Ensure that the network cable is firmly inserted into

both the network connector on the back of the computer and the network port or device.

C H E C K T H E N E T W O R K L I G H T S O N T H E B A C K O F T H E C O M P U T E R — If the link integrity light is off,

that indicates no network communication exists. Replace the network cable. For a description of
network lights, see "Controls and Lights" on page 109.

RESTART THE COMPUTER AND LOG ON TO THE NETWORK AGAIN

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C H E C K Y O U R N E T W O R K S E T T I N G S — Contact your network administrator or the person who set up

your network to verify that your network settings are correct and that the network is functioning.

R U N T H E H A R D W A R E TR O U B L E S H O O T E R — See "Resolving Software and Hardware Incompatibilities"

on page 55.

Power Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.

I F T H E P O W E R L I G H T I S G R E E N A N D T H E C O M P U T E R I S N O T R E S P O N D I N G — See "Diagnostic Lights"

on page 49.

I F T H E P O W E R L I G H T I S B L I N K I N G G R E E N — The computer is in standby mode. Press a key on the

keyboard, move the mouse, or press the power button to resume normal operation.

I F T H E P O W E R L I G H T I S O F F — The computer is either turned off or is not receiving power.

• Reseat the power cable into both the power connector on the back of the computer and the electrical
outlet.
• If the computer is plugged into a power strip, ensure that the power strip is plugged into an electrical
outlet and that the power strip is turned on. Also bypass power protection devices, power strips, and
power extension cables to verify that the computer turns on properly.
• Ensure that the electrical outlet is working by testing it with another device, such as a lamp.
• Ensure that the main power cable and front panel cable are securely connected to the system board (see
"System Board Components" on page 65).

I F T H E P O W E R L I G H T I S S T E A D Y A M B E R — A device might be malfunctioning or incorrectly installed.

• Ensure that the 12-volt power connector (12V) is securely connected to the system board (see "System
Board Components" on page 65).
• Remove and then reinstall the memory modules (see "Installing Memory" on page 68).
• Remove and then reinstall any cards (see "Cards" on page 70).
• Remove and then reinstall the graphics card, if applicable (see "PCI Express Cards" on page 76).

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I F T H E P O W E R L I G H T I S B L I N K I N G A M B E R — The computer is receiving electrical power, but an

internal power problem might exist.
• Ensure that the voltage selection switch is set to match the AC power at your location (if applicable).
See "Back View of the Computer" on page 13.
• Ensure that the 12-volt power connector (12V) is securely connected to the system board (see "System
Board Components" on page 65).

E L I M I N A T E I N T E R F E R E N C E — Some possible causes of interference are:

• Power, keyboard, and mouse extension cables
• Too many devices on a power strip
• Multiple power strips connected to the same electrical outlet

Printer Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
NOTE: If you need technical assistance for your printer, contact the printer’s manufacturer.

C H E C K T H E P R I N T E R D O C U M E N T A T I O N — See the printer documentation for setup and

troubleshooting information.

ENSURE THAT THE PRINTER IS TURNED ON

CHECK THE PRINTER CABLE CONNECTIONS —

• See the printer documentation for cable connection information.
• Ensure that the printer cables are securely connected to the printer and the computer (see "Setting Up a
Printer" on page 15).

TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working by testing it with another

device, such as a lamp.

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VE R I F Y T H A T T H E P R I N T E R I S R E C O G N I Z E D B Y W I N D O W S —
1 Click the Start button, click Control Panel, and then click Printers and Other Hardware.
2 Click View installed printers or fax printers.
If the printer is listed, right-click the printer icon.
3 Click Properties and click the Ports tab. Ensure that the Print to the following port(s): setting is USB.

R E I N S T A L L T H E P R I N T E R D R I V E R — See the printer documentation for instructions.

Scanner Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
NOTE: If you need technical assistance for your scanner, contact the scanner’s manufacturer.

C H E C K T H E S C A N N E R D O C U M E N T A T I O N — See the scanner documentation for setup and

troubleshooting information.

U N L O C K T H E S C A N N E R — Ensure that your scanner is unlocked if it has a locking tab or button.

RESTART THE COMPUTER AND TRY THE SCANNER AGAIN

CHECK THE CABLE CONNECTIONS —

• See the scanner documentation for cable connection information.
• Ensure that the scanner cables are securely connected to the scanner and the computer.

VE R I F Y T H A T T H E S C A N N E R I S R E C O G N I Z E D B Y M I C R O S O F T W I N D O W S —
1 Click the Start button, click Control Panel, and then click Printers and Other Hardware.
2 Click Scanners and Cameras.
If your scanner is listed, Windows recognizes the scanner.

R E I N S T A L L T H E S C A N N E R D R I V E R — See the scanner documentation for instructions.

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Sound and Speaker Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.

No sound from speakers

NOTE: The volume control in some MP3 players overrides the Windows volume setting. If you have been listening
to MP3 songs, ensure that you did not turn the player volume down or off.

C H E C K T H E S P E A K E R C A B L E C O N N E C T I O N S — Ensure that the speakers are connected as shown on

the setup diagram supplied with the speakers. If you purchased a sound card, ensure that the speakers
are connected to the card.

E N S U R E T H A T T H E C O R R E C T A U D I O S O L U T I O N I S E N A B L E D I N T H E B I O S S E T U P P R O G R A M — See
"System Setup" on page 111.

E N S U R E T H A T T H E S U B W O O F E R A N D T H E S P E A K E R S A R E T U R N E D O N — See the setup diagram

supplied with the speakers. If your speakers have volume controls, adjust the volume, bass, or treble to
eliminate distortion.

A D J U S T T H E W I N D O W S V O L U M E C O N T R O L — Click or double-click the speaker icon in the lower-right

corner of your screen. Ensure that the volume is turned up and that the sound is not muted.

D I S C O N N E C T H E A D P H O N E S F R O M T H E H E A D P H O N E C O N N E C T O R — Sound from the speakers is

automatically disabled when headphones are connected to the computer’s front-panel headphone
connector.

TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working by testing it with another

device, such as a lamp.

E L I M I N A T E P O S S I B L E I N T E R F E R E N C E — Turn off nearby fans, fluorescent lights, or halogen lamps to

check for interference.

R E I N S T A L L T H E S O U N D D R I V E R — See "Manually Reinstalling Drivers" on page 54.

R U N T H E H A R D W A R E TR O U B L E S H O O T E R — See "Resolving Software and Hardware Incompatibilities"

on page 55.

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No sound from headphones

C H E C K T H E H E A D P H O N E C A B L E C O N N E C T I O N — Ensure that the headphone cable is securely inserted

into the headphone connector (see "Front View of the Computer" on page 11).

A D J U S T T H E W I N D O W S V O L U M E C O N T R O L — Click or double-click the speaker icon in the lower-right

corner of your screen. Ensure that the volume is turned up and that the sound is not muted.

E N S U R E T H A T T H E C O R R E C T A U D I O S O L U T I O N I S E N A B L E D I N T H E B I O S S E T U P P R O G R A M — See
"System Setup" on page 111.

Video and Monitor Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
NOTE: See the monitor documentation for troubleshooting procedures.

If the screen is blank

CHECK THE MONITOR CABLE CONNECTION —

• Ensure that the graphics cable is connected as shown on the setup diagram for your computer.
If an optional video card is installed, check that the monitor cable is connected to the card, rather than
the video connector on the system board.
• If you are using a graphics extension cable and removing the cable solves the problem, the cable is
defective.
• Swap the computer and monitor power cables to determine whether the power cable is defective.
• Check the connector for bent or broken pins. (It is normal for monitor cable connectors to have
missing pins.)

C H E C K T H E M O N I T O R P O W E R L I G H T — If the power light is off, firmly press the button to ensure that
the monitor is turned on. If the power light is lit or blinking, the monitor has power. If the power light is
blinking, press a key on the keyboard or move the mouse.

TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working by testing it with another

device, such as a lamp.

C H E C K T H E D I A G N O S T I C L I G H T S — See "Diagnostic Lights" on page 49.

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If the screen is difficult to read

C H E C K T H E M O N I T O R S E T T I N G S — See the monitor documentation for instructions on adjusting the

contrast and brightness, demagnetizing (degaussing) the monitor, and running the monitor self-test.

M O V E T H E S U B W O O F E R A W A Y F R O M T H E M O N I T O R — If your speaker system includes a subwoofer,

ensure that the subwoofer is at least 60 cm (2 ft) away from the monitor.

M O V E T H E M O N I T O R A W A Y F R O M E X T E R N A L P O W E R S O U R C E S — Fans, fluorescent lights, halogen

lamps, and other electrical devices can cause the screen image to appear "shaky." Turn off nearby devices
to check for interference.

ROTATE THE MONITOR TO ELIMINATE SUNLIGHT GLARE AND POSSIBLE INTERFERENCE

ADJUST THE WINDOWS DISPLAY SETTINGS —

1 Click the Start button, click Control Panel, and then click Appearance and Themes.
2 Click Display and click the Settings tab.
3 Try different settings for Screen resolution and Color quality.

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Troubleshooting Tools
Diagnostic Lights
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
To help you troubleshoot a problem, your computer has four lights labeled "1," "2," "3," and "4" on
the front panel (see "Front View of the Computer" on page 11). When the computer starts normally,
the lights flash. If the computer malfunctions, the color and sequence of the lights identify the
problem.

Light Pattern Problem Description Suggested Resolution

The computer is in a normal "off" Plug the computer into a working electrical
condition, or a possible pre-BIOS outlet and press the power button.
failure has occurred.
The diagnostic lights are not lit
after the computer successfully
boots to the operating system.
A possible processor failure has Contact Dell (see "Contacting Dell" on
occurred. page 122).

Memory modules are detected, • If you have two or more memory modules
but a memory failure has installed, remove the modules, reinstall
occurred. one module (see "Installing Memory" on
page 68), and then restart the computer. If
the computer starts normally, reinstall an
additional module. Continue until you
have identified a faulty module or
reinstalled all modules without error.
• If available, install properly working
memory of the same type into your
computer (see "Installing Memory" on
page 68).
• If the problem persists, contact Dell (see
"Contacting Dell" on page 122).

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Light Pattern Problem Description Suggested Resolution

A possible graphics card failure • If the computer has a graphics card,
has occurred. remove the card, reinstall it (see "PCI
Express Cards" on page 76), and then
restart the computer.
• If the problem still exists, install a graphics
card that you know works and restart the
computer.
• If the problem persists or the computer has
integrated graphics, contact Dell (see
"Contacting Dell" on page 122).
A possible floppy or hard drive Reseat all power and data cables and restart
failure has occurred. the computer.

A possible USB failure has Reinstall all USB devices, check cable
occurred. connections, and then restart the computer.

No memory modules are • If you have two or more memory modules

detected. installed, remove the modules, reinstall
one module (see "Installing Memory" on
page 68), and then restart the computer. If
the computer starts normally, reinstall an
additional module. Continue until you
have identified a faulty module or
reinstalled all modules without error.
• If available, install properly working
memory of the same type into your
computer (see "Installing Memory" on
page 68).
• If the problem persists, contact Dell (see
"Contacting Dell" on page 122).
Memory modules are detected, • Ensure that no special memory
but a memory configuration or module/memory connector placement
compatibility error exists. requirements exist (see "Memory
Installation Guidelines" on page 66).
• Verify that the memory modules that you
are installing are compatible with your
computer (see "Memory Installation
Guidelines" on page 66).
• If the problem persists, contact Dell (see
"Contacting Dell" on page 122).

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Light Pattern Problem Description Suggested Resolution

Another failure has occurred. • Ensure that the cables are properly
connected to the system board from the
hard drive, CD drive, and DVD drive (see
"Drives" on page 85).
• If there is an error message on your screen
identifying a problem with a device (such
as the floppy drive or hard drive), check the
device to ensure that it is functioning
properly.
• If the problem persists, contact Dell (see
"Contacting Dell" on page 122).
After POST is complete, all four None.
diagnostic lights turn green
briefly before turning off to
indicate normal operating
condition.

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Dell Diagnostics
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
If you experience a problem with your computer, perform the checks in "Solving Problems" on page 33
and run the Dell Diagnostics before you contact Dell for technical assistance.
NOTICE: The Dell Diagnostics works only on Dell™ computers.
1 Turn on (or restart) your computer.
2 When the DELL™ logo appears, press <F12> immediately.
If you wait too long and the operating system logo appears, continue to wait until you see the
Microsoft® Windows® desktop. Then shut down your computer (see "Turning Off Your Computer" on
page 61) and try again.
3 When the boot device list appears, highlight Boot to Utility Partition and press <Enter>.
4 When the Dell Diagnostics Main Menu appears, select the test you want to run.

Dell Diagnostics Main Menu

1 After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option
you want.

Option Function
Express Test Performs a quick test of devices. This test typically takes 10 to
20 minutes and requires no interaction on your part. Run
Express Test first to increase the possibility of tracing the
problem quickly.
Extended Test Performs a thorough check of devices. This test typically takes
an hour or more and requires you to answer questions
periodically.
Custom Test Tests a specific device. You can customize the tests you want
to run.
Symptom Tree Lists the most common symptoms encountered and allows
you to select a test based on the symptom of the problem you
are having.

2 If a problem is encountered during a test, a message appears with an error code and a description of the
problem. Write down the error code and problem description and follow the instructions on the screen.
If you cannot resolve the error condition, contact Dell (see "Contacting Dell" on page 122).
NOTE: The Service Tag for your computer is located at the top of each test screen. If you contact Dell, technical
support will ask for your Service Tag.

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3 If you run a test from the Custom Test or Symptom Tree option, click the applicable tab described in
the following table for more information.

Tab Function
Results Displays the results of the test and any error conditions encountered.
Errors Displays error conditions encountered, error codes, and the problem
description.
Help Describes the test and may indicate requirements for running the test.
Configuration Displays your hardware configuration for the selected device.
The Dell Diagnostics obtains configuration information for all devices
from system setup, memory, and various internal tests, and it displays
the information in the device list in the left pane of the screen. The
device list may not display the names of all the components installed
on your computer or all devices attached to your computer.
Parameters Allows you to customize the test by changing the test settings.

4 Close the test screen to return to the Main Menu screen. To exit the Dell Diagnostics and restart the
computer, close the Main Menu screen.

Drivers
What Is a Driver?
A driver is a program that controls a device such as a printer, mouse, or keyboard. All devices require a
driver program.
A driver acts like a translator between the device and any other programs that use the device. Each device
has its own set of specialized commands that only its driver recognizes.
Dell ships your computer to you with required drivers already installed—no further installation or
configuration is needed.
Many drivers, such as the keyboard driver, come with your Microsoft® Windows® operating system. You
may need to install drivers if you:
• Upgrade your operating system
• Reinstall your operating system
• Connect or install a new device

Identifying Drivers
If you experience a problem with any device, identify whether the driver is the source of your problem
and, if necessary, update the driver.

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Windows XP
1 Click the Start button and click Control Panel.
2 Under Pick a Category, click Performance and Maintenance.
3 Click System.
4 In the System Properties window, click the Hardware tab.
5 Click Device Manager.
6 Scroll down the list to see if any device has an exclamation point (a yellow circle with a [!]) on the
device icon.
If an exclamation point is next to the device name, you may need to reinstall the driver or install a
new driver.

Reinstalling Drivers
NOTICE: The Dell Support website at support.dell.com provides approved drivers for Dell™ computers. If you
install drivers obtained from other sources, your computer might not work correctly.

Using Windows XP Device Driver Rollback

If a problem occurs on your computer after you install or update a driver, use Windows XP Device Driver
Rollback to replace the driver with the previously installed version.
1 Click the Start button and click Control Panel.
2 Under Pick a Category, click Performance and Maintenance.
3 Click System.
4 In the System Properties window, click the Hardware tab.
5 Click Device Manager.
6 Right-click the device for which the new driver was installed and click Properties.
7 Click the Drivers tab.
8 Click Roll Back Driver.
If Device Driver Rollback does not resolve the problem, then use System Restore to return your
computer to the operating state that existed before you installed the new driver (see "Using Microsoft
Windows XP System Restore" on page 56).

Manually Reinstalling Drivers

1 After copying the required driver files to your hard drive, click the Start button and right-click
My Computer.
2 Click Properties.
3 Click the Hardware tab and click Device Manager.
4 Double-click the type of device for which you are installing the driver.

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5 Double-click the name of the device for which you are installing the driver.
6 Click the Driver tab and click Update Driver.
7 Click Install from a list or specific location (Advanced) and click Next.
8 Click Browse and browse to the location to which you previously extracted the driver files.
9 When the name of the appropriate driver appears, click Next.
10 Click Finish and restart your computer.

Resolving Software and Hardware Incompatibilities

If a device is either not detected during the operating system setup or is detected but incorrectly
configured, you can use the Hardware Troubleshooter to resolve the incompatibility.
To resolve incompatibilities using the Hardware Troubleshooter:
1 Click the Start button and click Help and Support.
2 Type hardware troubleshooter in the Search field and click the arrow to start the search.
3 Click Hardware Troubleshooter in the Search Results list.
4 In the Hardware Troubleshooter list, click I need to resolve a hardware conflict on my computer, and
click Next.

Restoring Your Operating System

You can restore your operating system in the following ways:
• Microsoft® Windows® XP System Restore returns your computer to an earlier operating state without
affecting data files. Use System Restore as the first solution for restoring your operating system and
preserving data files.
• Dell PC Restore by Symantec restores your hard drive to the operating state it was in when you
purchased the computer. Dell PC Restore permanently deletes all data on the hard drive and removes
any applications installed after you received the computer. Use PC Restore only if System Restore did
not resolve your operating system problem.
• If you received an Operating System CD with your computer, you can use it to restore your operating
system. Use the CD only if System Restore did not resolve your operating system problem.

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Using Microsoft Windows XP System Restore

The Microsoft Windows XP operating system provides System Restore to allow you to return your
computer to an earlier operating state (without affecting data files) if changes to the hardware, software,
or other system settings have left the computer in an undesirable operating state. See the Windows Help
and Support Center for information on using System Restore. To access the Windows Help and Support
Center, see "Finding Information" on page 9.
NOTICE: Make regular backups of your data files. System Restore does not monitor your data files or recover them.
NOTE: The procedures in this document were written for the Windows default view, so they may not apply if you
set your Dell™ computer to the Windows Classic view.

Creating a Restore Point

1 Click the Start button and click Help and Support.
2 Click the task for System Restore.
3 Follow the instructions on the screen.

Restoring the Computer to an Earlier Operating State

If problems occur after you install a device driver, use Device Driver Rollback (see "Using Windows XP
Device Driver Rollback" on page 54) to resolve the problem. If that is unsuccessful, then use System Restore.
NOTICE: Before you restore the computer to an earlier operating state, save and close any open files and exit any
open programs. Do not alter, open, or delete any files or programs until the system restoration is complete.
1 Click the Start button, point to All Programs→ Accessories→ System Tools, and then click
System Restore.
2 Ensure that Restore my computer to an earlier time is selected and click Next.
3 Click a calendar date to which you want to restore your computer.
The Select a Restore Point screen provides a calendar that allows you to see and select restore points.
All calendar dates with available restore points appear in boldface type.
4 Select a restore point and click Next.
If a calendar date has only one restore point, then that restore point is automatically selected. If two or
more restore points are available, click the restore point that you prefer.
5 Click Next.
The Restoration Complete screen appears after System Restore finishes collecting data and then the
computer restarts.
6 After the computer restarts, click OK.
To change the restore point, you can either repeat the steps using a different restore point, or you can
undo the restoration.

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Undoing the Last System Restore

NOTICE: Before you undo the last system restore, save and close all open files and exit any open programs. Do not
alter, open, or delete any files or programs until the system restoration is complete.
1 Click the Start button, point to All Programs→ Accessories→ System Tools, and then click
System Restore.
2 Click Undo my last restoration and click Next.

Enabling System Restore

If you reinstall Windows XP with less than 200 MB of free hard-disk space available, System Restore is
automatically disabled. To see if System Restore is enabled:
1 Click the Start button and click Control Panel.
2 Click Performance and Maintenance.
3 Click System.
4 Click the System Restore tab.
5 Ensure that Turn off System Restore is unchecked.

Using Dell PC Restore

NOTICE: Using Dell PC Restore permanently deletes all data on the hard drive and removes any applications or
drivers installed after you received your computer. If possible, back up the data before using PC Restore. Use PC
Restore only if System Restore did not resolve your operating system problem.
NOTE: Dell PC Restore is not available in all countries or on all computers.
Use Dell PC Restore by Symantec only as the last method to restore your operating system.
PC Restore restores your hard drive to the operating state it was in when you purchased the computer.
Any programs or files added since you received your computer—including data files—are permanently
deleted from the hard drive. Data files include documents, spreadsheets, e-mail messages, digital photos,
music files, and so on. If possible, back up all data before using PC Restore.
To use PC Restore:
1 Turn on the computer.
During the boot process, a blue bar with www.dell.com appears at the top of the screen.
2 Immediately upon seeing the blue bar, press <Ctrl><F11>.
If you do not press <Ctrl><F11> in time, let the computer finish starting, and then restart the
computer again.
NOTICE: If you do not want to proceed with PC Restore, click Reboot in the following step.
3 On the next screen that appears, click Restore.
4 On the next screen, click Confirm.
The restore process takes approximately 6–10 minutes to complete.

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5 When prompted, click Finish to reboot the computer.

NOTE: Do not manually shut down the computer. Click Finish and let the computer completely reboot.
6 When prompted, click Yes.
The computer restarts. Because the computer is restored to its original operating state, the screens that
appear, such as the End User License Agreement, are the same ones that appeared the first time the
computer was turned on.
7 Click Next.
The System Restore screen appears and the computer restarts.
8 After the computer restarts, click OK.

Removing Dell PC Restore

NOTICE: Removing Dell PC Restore from the hard drive permanently deletes the PC Restore utility from your
computer. After you have removed Dell PC Restore, you will not be able to use it to restore your computer’s
operating system.
Dell PC Restore enables you to restore your hard drive to the operating state it was in when you
purchased your computer. It is recommended that you do not remove PC Restore from your computer,
even to gain additional hard-drive space. If you remove PC Restore from the hard drive, you cannot ever
recall it, and you will never be able to use PC Restore to return your computer’s operating system to its
original state.
To remove PC Restore:
1 Log on to the computer as a local administrator.
2 In Windows Explorer, go to c:\dell\utilities\DSR.
3 Double-click the filename DSRIRRemv2.exe.
NOTE: If you do not log on as a local administrator, a message appears stating that you must log on as
administrator. Click Quit, and then log on as a local administrator.
NOTE: If the partition for PC Restore does not exist on your computer’s hard drive, a message appears
stating that the partition was not found. Click Quit; there is no partition to delete.
4 Click OK to remove the PC Restore partition on the hard drive.
5 Click Yes when a confirmation message appears.
The PC Restore partition is deleted and the newly available disk space is added to the free space
allocation on the hard drive.
6 Right-click Local Disk (C) in Windows Explorer, click Properties, and verify that the additional disk
space is available as indicated by the increased value for Free Space.
7 Click Finish to close the PC Restore Removal window.
8 Restart the computer.

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Using the Operating System CD

Before You Begin

If you are considering a reinstall of the Windows XP operating system to correct a problem with a newly
installed driver, first try using Windows XP Device Driver Rollback (see "Using Windows XP Device
Driver Rollback" on page 54). If Device Driver Rollback does not resolve the problem, then use System
Restore to return your operating system to the operating state it was in before you installed the new
device driver (see "Using Microsoft Windows XP System Restore" on page 56).
NOTICE: Before performing the installation, back up all data files on your primary hard drive. For conventional
hard drive configurations, the primary hard drive is the first drive detected by the computer.
To reinstall Windows XP, you need the following items:
• Dell™ Operating System CD
• Dell ResourceCD
NOTE: The ResourceCD contains drivers that were installed during assembly of the computer. Use the
ResourceCD to load any required drivers. Depending on the region from where you ordered your computer, or
whether you requested the CDs, the Drivers and Utilities CD and Operating System CD may not ship with your system.

Reinstalling Windows XP
The reinstallation process can take 1 to 2 hours to complete. After you reinstall the operating system, you
must also reinstall the device drivers, virus protection program, and other software.
NOTICE: The Operating System CD provides options for reinstalling Windows XP. The options can overwrite files
and possibly affect programs installed on your hard drive. Therefore, do not reinstall Windows XP unless a Dell
technical support representative instructs you to do so.
1 Save and close any open files and exit any open programs.
2 Insert the Operating System CD. Click Exit if the Install Windows XP message appears.
3 Restart the computer.
4 Press <F12> immediately after the DELL™ logo appears.
If the operating system logo appears, wait until you see the Windows desktop, and then shut down the
computer and try again.
5 Follow the instructions on the screen to complete the installation.

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Removing and Installing Parts

Before You Begin
This chapter provides procedures for removing and installing the components in your computer.
Unless otherwise noted, each procedure assumes that the following conditions exist:
• You have performed the steps in Turning Off Your Computer and Before Working Inside Your
Computer.
• You have read the safety information in your Dell™ Product Information Guide.
• A component can be replaced or—if purchased separately—installed by performing the removal
procedure in reverse order.

Recommended Tools
The procedures in this document may require the following tools:
• Small flat-blade screwdriver
• Phillips screwdriver
• Flash BIOS executable update program on support.dell.com.

Turning Off Your Computer

NOTICE: To avoid losing data, save and close any open files and exit any open programs before you turn off
your computer.
1 Shut down the operating system:
a Save and close any open files, exit any open programs, click the Start button, and then click
Turn Off Computer.
b In the Turn off computer window, click Turn off.
The computer turns off after the operating system shutdown process finishes.
2 Ensure that the computer and any attached devices are turned off. If your computer and attached
devices did not automatically turn off when you shut down your operating system, press and hold
the power button for 4 seconds.

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Before Working Inside Your Computer

Use the following safety guidelines to help protect your computer from potential damage and to help
ensure your own personal safety.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
CAUTION: Handle components and cards with care. Do not touch the components or contacts on a card. Hold a
card by its edges or by its metal mounting bracket. Hold a component such as a processor by its edges, not by
its pins.
NOTICE: Only a certified service technician should perform repairs on your computer. Damage due to servicing
that is not authorized by Dell is not covered by your warranty.
NOTICE: When you disconnect a cable, pull on its connector or on its strain-relief loop, not on the cable itself.
Some cables have a connector with locking tabs; if you are disconnecting this type of cable, press in on the locking
tabs before you disconnect the cable. As you pull connectors apart, keep them evenly aligned to avoid bending any
connector pins. Also, before you connect a cable, ensure that both connectors are correctly oriented and aligned.
NOTICE: To avoid damaging the computer, perform the following steps before you begin working inside the computer.
1 Turn off your computer (see "Turning Off Your Computer" on page 61).
NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the
network device.
2 Disconnect any telephone or telecommunication lines from the computer.
3 Disconnect your computer and all attached devices from their electrical outlets, and then press the
power button to ground the system board.
CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before
removing the cover.
4 Remove the computer cover (see "Removing the Computer Cover" on page 63).
NOTICE: Before touching anything inside your computer, ground yourself by touching an unpainted metal surface,
such as the metal at the back of the computer. While you work, periodically touch an unpainted metal surface to
dissipate any static electricity that could harm internal components.

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Removing the Computer Cover

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before
removing the cover.
1 Follow the procedures in "Before You Begin" on page 61.
NOTICE: Ensure that sufficient space exists to support the removed cover.
NOTICE: Ensure that you are working on a level, protected surface to avoid scratching either the computer or the
surface on which it is resting.
2 Lay your computer on its side with the computer cover facing up.
3 Pull back the cover latch release located on the top panel.

1 cover latch release 2 computer cover 3 back of computer

4 bottom hinge tabs

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4 Grip the sides of the computer cover and pivot the cover up, using the bottom hinge tabs as leverage
points.
5 Release the cover from the hinge tabs and set it aside in a secure location.

Inside View of Your Computer

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.

3
4

*1

*May not be present on all computers.

1 floppy drive or Media Reader 2 CD or DVD drive 3 power supply

4 system board 5 hard drive

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System Board Components

1 2 3

22

21 6

7
20
8

19

18 9

17 16 15 14 13 12 11 10

1 fan connector (FAN_CPU1) 2 processor socket (CPU) 3 memory module connectors

(DIMM_1, DIMM_2, DIMM_3,
DIMM_4)
4 power connector 5 serial ATA drive connectors 6 serial ATA drive connectors
(PW_12V_A1) (SATA2, SATA3) (SATA0, SATA1)
7 front-panel connector 8 power connector (POWER1) 9 line-in, line-out, microphone, side
(FRONTPANEL) surround, center, and LFE
connectors (AUDIO_6_STACK)
10 USB connectors (2) 11 network connector and USB 12 real-time clock reset jumper
(USB2_BACK1) connectors (2) (NIC_USB1) (RTCRST)

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13 video connector (VIDEO1) 14 battery socket (BT1) 15 Internal USB connector (USB1)
16 PCI Express x16 connector 17 standby power indicator 18 PCI Express x1 connector (SLOT2)
(SLOT1) (AUX_PWR_LED)
19 PCI connector (SLOT3) 20 PCI connector (SLOT4) 21 password jumper (PSWD)
22 floppy drive connector
(FLOPPY1)

Memory
You can increase your computer memory by installing memory modules on the system board. Your
computer supports DDR2 memory. For additional information on the type of memory supported by your
computer, see "Memory" on page 107.
NOTICE: Do not install ECC or buffered memory modules. Only unbuffered, non-ECC memory is supported.

Memory Installation Guidelines

• DIMM connectors must be populated in numerical order beginning with connectors DIMM_1 and
DIMM_2, then connectors DIMM_3 and DIMM_4.
If a single DIMM is installed, you must install it in connector DIMM_1.
• For best performance, memory modules should be installed in pairs of matched memory size, speed, and
technology. If the memory modules are not installed in matched pairs, the computer will operate, but
with a slight reduction in performance. (See the label on the module to determine the module’s
capacity.) For example, if you install a mixed pair of DDR2 533-MHz and DDR2 667-MHz memory,
the modules function at the slowest speed installed.

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1 Channel A: matched pair of memory 2 Channel B: matched pair of memory

modules in connectors DIMM_1 and modules in connectors DIMM_3 and
DIMM_2 (white securing clips) DIMM_4 (black securing clips)

NOTICE: If you remove your original memory modules from the computer during a memory upgrade, keep them
separate from any new modules that you may have, even if you purchased the new modules from Dell. If possible,
do not pair an original memory module with a new memory module. Otherwise, your computer may not start
properly. You should install your original memory modules in pairs either in DIMM connectors 1 and 2 or DIMM
connectors 3 and 4.
NOTE: Memory purchased from Dell is covered under your computer warranty.

Addressing Memory With 4-GB Configurations

Your computer supports a maximum of 4 GB of memory when you use four 1-GB DIMMs. Current
32-bit operating systems, such as Microsoft® Windows® XP, can use a maximum of 4 GB of address
space; however, the amount of memory available to the operating system is less than that installed.
Certain components within the computer require address space in the 4-GB range. Any address space
reserved for these components cannot be used by computer memory.

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Installing Memory
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your
body before you touch any of your computer’s electronic components. You can do so by touching an unpainted
metal surface on the computer chassis.
1 Follow the procedures in "Before You Begin" on page 61.
2 Press the securing clip at each end of the memory module connector.

1
2

1 memory connector farthest 2 securing clips (2) 3 connector

from processor (DIMM_1)

3 Align the notch on the bottom of the module with the crossbar in the connector.

3
2

1 cutouts (2) 2 memory module 3 notch

4 crossbar

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NOTICE: To avoid damage to the memory module, press the module straight down into the connector while you
apply equal force to each end of the module.
4 Insert the module into the connector until the module snaps into position.
If you insert the module correctly, the securing clips snap into the cutouts at each end of the module.

5 Replace the computer cover.

NOTICE: To connect a network cable, first plug the cable into the network device and then plug it into the
computer.
6 Connect your computer and devices to electrical outlets, and turn them on.
7 Right-click the My Computer icon and click Properties.
8 Click the General tab.
9 To verify that the memory is installed correctly, check the amount of memory (RAM) listed.

Removing Memory
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your
body before you touch any of your computer’s electronic components. You can do so by touching an unpainted
metal surface on the computer chassis.
1 Follow the procedures in "Before You Begin" on page 61.
2 Press out the securing clip at each end of the memory module connector.
3 Grasp the module at the end of the board and lift up.

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Cards
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your
body before you touch any of your computer’s electronic components. You can do so by touching an unpainted
metal surface on the computer chassis.
Your Dell™ computer provides the following slots for PCI and PCI Express cards:
• One PCI Express x16 card slot (SLOT1)
• One PCI Express x1 card slot (SLOT2)
• Two PCI card slots (SLOT3, SLOT4)
See "System Board Components" on page 65 for card slot location.

PCI Cards
Your computer supports two PCI cards.

• If you are installing or replacing a card, follow the procedures in the next section.
• If you are removing but not replacing a PCI card, see "Removing a PCI Card" on page 75.
• If you are replacing a card, remove the current driver for the card from the operating system.
• If you are installing or replacing a PCI Express card, see "Installing a PCI Express Card" on page 76.

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Installing a PCI Card

1 Follow the procedures in "Before You Begin" on page 61.

1 release tab 2 card retention door

2 Gently push the release tab on the card retention door from the inside to pivot the door open. Because
the door is captive, it will remain in the open position.
3 If you are installing a new card, remove the filler bracket to create a card-slot opening. Then continue
with step 5.
4 If you are replacing a card that is already installed in the computer, remove the card.
If necessary, disconnect any cables connected to the card. Grasp the card by its top corners, and ease it
out of its connector.
5 Prepare the card for installation.
See the documentation that came with the card for information on configuring the card, making
internal connections, or otherwise customizing it for your computer.
CAUTION: Some network adapters automatically start the computer when they are connected to a network.
To guard against electrical shock, be sure to unplug your computer from its electrical outlet before installing any
cards.

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6 Place the card in the connector and press down firmly. Ensure that the card is fully seated in the slot.

3
4

2 5

6
1

1 alignment bar 2 fully-seated card 3 not fully seated card

4 alignment guide 5 bracket within slot 6 bracket caught outside of slot

7 Before you close the card retention door, ensure that:

• The tops of all cards and filler brackets are flush with the alignment bar.
• The notch in the top of the card or filler bracket fits around the alignment guide.

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1 alignment guide 2 alignment bar 3 release tab

4 card retention door

8 Close the card retention door by snapping it into place to secure the cards.
NOTICE: Do not route card cables over or behind the cards. Cables routed over the cards can prevent the
computer cover from closing properly or cause damage to the equipment.
9 Connect any cables that should be attached to the card.
See the documentation for the card for information about the card’s cable connections.

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2
3

1 front I/O panel connector 2 jumper 3 sound card cable

4 sound card connector

If you are installing a sound card, remove the jumper on the end of the front I/O panel. Then connect
one end of the cable to the sound card and the other end of the cable to the connection on the front
I/O panel from which you removed the jumper.
NOTICE: To connect a network cable, first plug the cable into the network device and then plug it into the
computer.
10 Replace the computer cover, reconnect the computer and devices to electrical outlets, and then turn
them on.
11 If you installed a sound card:
a Enter system setup (see "System Setup" on page 111), go to Onboard Devices and select
Integrated Audio, and then change the setting to Off.
b Connect external audio devices to the sound card’s connectors. Do not connect external audio
devices to the microphone, speaker/headphone, or line-in connectors on the back panel. See "Back
Panel Connectors" on page 14.

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12 If you installed an add-in network adapter and want to disable the integrated network adapter:
a Enter system setup (see "System Setup" on page 111), go to Onboard Devices and select
Integrated NIC, and then change the setting to Off.
b Connect the network cable to the add-in network adapter’s connectors. Do not connect the
network cable to the integrated connector on the back panel. See "Back Panel Connectors" on
page 14.
13 Install any drivers required for the card as described in the card documentation.

Removing a PCI Card

1 Follow the procedures in "Before You Begin" on page 61.
2 Gently push the release tab on the card retention door from the inside to pivot the door open. Because
the door is captive, it will remain in the open position.
3 If necessary, disconnect any cables connected to the card. Grasp the card by its top corners and ease it
out of its connector. If a sound card is removed, a jumper should be installed on the Front IO card
audio connector.
4 If you are removing the card permanently, install a filler bracket in the empty card-slot opening.
NOTE: Installing filler brackets over empty card-slot openings is necessary to maintain FCC certification of the
computer. The brackets also keep dust and dirt out of your computer.
5 Close the card retention door by snapping it into place to secure the cards.
NOTICE: To connect a network cable, first plug the cable into the network device and then plug it into the
computer.
6 Replace the computer cover, reconnect the computer and devices to electrical outlets, and then turn
them on.
7 Remove the card’s driver from the operating system.
8 If you removed a sound card:
a Enter system setup (see "System Setup" on page 111), go to Onboard Devices and select
Integrated Audio, and then change the setting to On.
b Connect external audio devices to the audio connectors on the back panel of the computer. See
"Back Panel Connectors" on page 14.
9 If you removed an add-in network connector:
a Enter system setup (see "System Setup" on page 111), go to Onboard Devices and select
Integrated NIC, and then change the setting to On.
b Connect the network cable to the integrated connector on the back panel of the computer. See
"Back Panel Connectors" on page 14.

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PCI Express Cards

Your computer supports one PCI Express x16 card and one PCI Express x1 card.
• If you are installing or replacing a PCI Express card, follow the procedures in the next section.
• If you are removing but not replacing a card, see "Removing a PCI Express Card" on page 80.
• If you are installing or replacing a PCI card, see "Installing a PCI Card" on page 71.
• If you are replacing a card, remove the current driver for the card from the operating system.

Installing a PCI Express Card

1 Follow the procedures in "Before You Begin" on page 61.
2 Remove the computer cover (see "Removing the Computer Cover" on page 63).

1 card retention door 2 card retention mechanism 3 release tabs (2)

3 Gently push the release tab on the card retention door from the inside to pivot the door open. The
door is hinged and will remain in the open position (see "Installing a PCI Card" on page 71 for an
illustration of the card retention door).
4 If your computer includes a card retention mechanism to secure the x16 card in place from the top:
a Pivot the mechanism upward and gently squeeze in on the sides to release the mechanism from
the two tab slots holding it in place.
b Set the retention mechanism aside.
5 If you are installing a new card, remove the filler bracket to create a card-slot opening, then continue
with step 7.

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6 If you are replacing a card that is already installed in the computer, remove the card.
Disconnect any cables connected to the card. Gently pull the securing tab, grasp the card by its top
corners, and then ease it out of its connector.

3
1 2

1 PCI Express x16 card 2 securing tab 3 PCI Express x1 card

4 PCI Express x1 card slot 5 PCI Express x16 card slot

7 Prepare the card for installation.

See the documentation that came with the card for information on configuring the card, making
internal connections, or otherwise customizing it for your computer.
CAUTION: Some network adapters automatically start the computer when they are connected to a network. To
guard against electrical shock, be sure to unplug your computer from its electrical outlet before installing any
cards.
8 If you are installing the card into the x16 card connector, position the card so the securing slot is
aligned with the securing tab.

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9 Place the card in the connector and press down firmly. Ensure that the card is fully seated in the slot.

3
4

2 5

1 6

1 alignment bar 2 fully seated card 3 not fully seated card

4 alignment guide 5 bracket within slot 6 bracket caught outside of slot

10 If you replaced a card that was already installed in the computer and you removed the retention
mechanism, reinstall the retention mechanism:
Before replacing the card retention mechanism, ensure that:
• The tops of all cards and filler brackets are flush with the alignment bar.
• The notch in the top of the card or filler bracket fits around the alignment guide.
Snap the card retention mechanism into place, securing the x16 PCI card.

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1 card retention door 2 card retention mechanism 3 release tabs (2)

NOTICE: Do not route card cables over or behind the cards. Cables routed over the cards can prevent the
computer cover from closing properly or cause damage to the equipment.
NOTICE: To connect a network cable, first plug the cable into the network device and then plug it into the computer.
11 Before you close the card retention door, ensure that:
• The tops of all cards and filler brackets are flush with the alignment bar.
• The notch in the top of the card or filler bracket fits around the alignment guide.

1 alignment guide 2 alignment bar 3 release tab

4 card retention door

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12 Close the card retention door by snapping it into place to secure the cards.
13 Connect any cables that should be attached to the card.
See the documentation for the card for information about the card’s cable connections.
14 Replace the computer cover, reconnect the computer and devices to electrical outlets, and then turn
them on.
15 If you installed a sound card:
a Enter system setup (see "System Setup" on page 111), go to Onboard Devices and select
Integrated Audio, and then change the setting to Off.
b Connect external audio devices to the sound card’s connectors. Do not connect external audio
devices to the microphone, speaker/headphone, or line-in connectors on the back panel. See "Back
Panel Connectors" on page 14.
16 If you installed an add-in network adapter and want to disable the integrated network adapter:
a Enter system setup (see "System Setup" on page 111), go to Onboard Devices and select
Integrated NIC, and then change the setting to Off.
b Connect the network cable to the add-in network adapter’s connectors. Do not connect the
network cable to the integrated connector on the back panel. See "Back Panel Connectors" on
page 14.
17 Install any drivers required for the card as described in the card documentation.

Removing a PCI Express Card

1 Follow the procedures in "Before You Begin" on page 61.
2 Gently push the release tab on the card retention door from the inside to pivot the door open. Because
the door is captive, it will remain in the open position (see "Installing a PCI Card" on page 71 for an
illustration of the card retention door).
3 If your computer includes a card retention mechanism, to secure the x16 card in place from the top:
a Pivot the mechanism upward and gently squeeze in on the sides to release the mechanism from
the two tab slots holding it in place.
b Set the retention mechanism aside in a secure location.
4 If necessary, disconnect any cables connected to the card. Gently pull the securing tab, grasp the card
by its top corners, and then ease it out of its connectors.
5 If you are removing the card permanently, install a filler bracket in the empty card-slot opening.
NOTE: Installing filler brackets over empty card-slot openings is necessary to maintain FCC certification of the
computer. The brackets also keep dust and dirt out of your computer.
6 Reseat the card retention mechanism in the tabs and pivot downward to snap it into place.

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7 Close the card retention door to snap it into place, securing the cards.
NOTICE: To connect a network cable, first plug the cable into the network device and then plug it into the
computer.
8 Replace the computer cover, reconnect the computer and devices to electrical outlets, and then turn
them on.
9 Remove the card’s driver from the operating system.
10 If you removed a sound card:
a Enter system setup (see "System Setup" on page 111), go to Onboard Devices and select
Integrated Audio, and then change the setting to On
b Connect external audio devices to the audio connectors on the back panel of the computer. See
"Back Panel Connectors" on page 14.
11 If you removed an add-in network connector:
a Enter system setup (see "System Setup" on page 111), go to Onboard Devices and select
Integrated NIC, and then change the setting to On.
b Connect the network cable to the integrated connector on the back panel of the computer. See
"Back Panel Connectors" on page 14.

Drive Panel
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before
removing the cover.

Removing the Drive Panel

1 Follow the procedures in "Before You Begin" on page 61.
2 Remove the computer cover (see "Removing the Computer Cover" on page 63).

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1 sliding plate lever 2 sliding plate 3 drive panel

4 side hinges

3 Grasping the lever on the sliding plate, pull the sliding plate to the right until it snaps into the open
position.
NOTE: This sliding plate secures and releases the drive panel and helps to secure the drives.
4 By pushing from the inside and pivoting the drive panel to the left, you can release the drive panel
from its side hinges.
5 Set the drive panel aside.

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Removing the Drive-Panel Insert

1 drive panel 2 drive-panel insert tab 3 drive-panel insert

1 Pull the drive-panel insert tab away from the drive panel insert to disengage the insert from the drive
panel.
2 Without releasing the tab, pivot the drive-panel insert out and away from the drive panel.
3 Set the drive-panel insert aside in a secure location.

Replacing the Drive-Panel Insert

1 3

1 center drive-panel tab 2 drive panel 3 drive-panel insert tab

4 drive-panel insert

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1 Slide the tab on the left side of the drive-panel insert under the center drive-panel tab.
2 Rotate the drive-panel insert into place and snap the drive-panel insert tab over the corresponding tab
on the drive panel.

Replacing the Drive Panel

1 Align the drive panel tabs with the side hinges.

3
4
5

1 sliding plate lever 2 sliding plate 3 drive panel

4 drive panel tabs (3) 5 side hinges

2 Rotate the drive panel toward the computer until it snaps into place on the front panel.

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Drives
Your computer supports a combination of these devices:
• Up to two serial ATA hard drives
• One optional floppy drive or an optional Media Card Reader
• Up to two CD or DVD drives

1 CD/DVD drive 2 FlexBay for optional floppy 3 hard drive

drive or Media Card Reader

Recommended Drive Cable Connections

• Connect serial ATA hard drives to connectors labeled "SATA0" or "SATA1" on the system board.
• Connect serial ATA CD or DVD drives to connectors labeled "SATA2" or "SATA3" on the system board.

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Connecting Drive Cables

When you install a drive, you connect two cables—a DC power cable and a data cable—to the back of
the drive.

Power Connector

1 power cable 2 power input connector

Drive Interface Connectors

The drive cable connectors are keyed for correct insertion. Properly align the cable connector key on the
cable and the drive before connecting.

Serial ATA Connector

1 interface cable 2 interface connector

Connecting and Disconnecting Drive Cables

When connecting and disconnecting a serial ATA data cable, disconnect the cable using the pull-tab.
The serial ATA interface connectors are keyed for correct insertion; that is, a notch or a missing pin on
one connector matches a tab or a filled-in hole on the other connector.

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Hard Drives
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before
removing the cover.
NOTICE: To avoid damage to the drive, do not set it on a hard surface. Instead, set the drive on a surface, such as
a foam pad, that will sufficiently cushion it.
NOTICE: If you are replacing a hard drive that contains data you want to keep, back up your files before you begin
this procedure.
Check the documentation for the drive to verify that it is configured for your computer.

Removing a Hard Drive

1 Follow the procedures in "Before You Begin" on page 61.
2 Disconnect the power and data cables from the drive.
NOTICE: Use the pull-tab to remove the data cable from your hard drive.

1 power cable 2 serial ATA data cable

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3 Press in on the blue tabs on each side of the drive and slide the drive up and out of the computer.

1 tabs (2) 2 hard drive

4 If removing this drive changes the drive configuration, then be sure to reflect these changes in system
setup. When you restart your computer, enter system setup (see "System Setup" on page 111), then go
to the "Drives" section of the System Setup and under Drive 0 through 3, set the Drive to the correct
configuration.
5 Replace the computer cover (see "Replacing the Computer Cover" on page 105).
6 Connect computer and other devices to an electrical outlet.

Installing a Hard Drive

1 Follow the procedures in "Before You Begin" on page 61.
2 Remove the computer cover (see "Removing the Computer Cover" on page 63).
3 Check the documentation for the drive to verify that it is configured for your computer.
NOTE: If your replacement hard drive does not have the hard drive bracket attached, remove the bracket from the
old drive by unsnapping it from the drive. Snap the bracket onto the new drive.

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1 drive 2 hard-drive bracket

4 Align the hard drive bracket with the guides in the hard drive bay.

1
2

1 hard-drive bracket 2 hard drive 3 guide in hard-drive bay

5 Gently slide the drive into place until you feel a click or the drive is securely installed. Take care not to
let the drive free-fall into the drive bay.
6 Connect the power and data cables to the drive.

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1 serial ATA data cable 2 power cable

7 Check all cables to be certain that they are properly connected and firmly seated.
8 Replace the computer cover (see "Replacing the Computer Cover" on page 105).
NOTICE: To connect a network cable, first plug the cable into the network port or device and then plug it into the
computer.
9 Connect your computer and devices to electrical outlets, and then turn them on.
10 See the documentation that came with the drive for instructions on installing any software required for
drive operation.
11 Check the System Setup for drive configuration changes (see "Entering System Setup" on page 111).

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Adding a Second Hard Drive

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before
removing the cover.
NOTICE: To avoid damage to the drive, do not set it on a hard surface. Instead, set the drive on a surface, such as
a foam pad, that will sufficiently cushion it.
1 Check the documentation for the drive to verify that it is configured for your computer.
2 Follow the procedures in "Before You Begin" on page 61.
3 Press in on the blue release tabs on each side of the hard drive bracket and slide it up and out of the
computer.
4 Snap the bracket to the hard drive (see "Installing a Hard Drive" on page 88).
5 Align the hard drive bracket with the guides in the hard drive bay.
6 Gently slide the new drive (second hard drive) into place until you feel a click or feel the drive securely
installed. Take care not to let the drive free-fall into the drive bay.

1 release tabs (2) 2 second hard drive in lower bay 3 hard drive bay
4 primary hard drive in upper bay

7 Connect the power and data cables to the drive (see "Connecting Drive Cables" on page 86).
8 Connect the other end of the data cable to the SATA connector on the system board labeled SATA0 or
SATA1 (see "System Board Components" on page 65).
9 Check all cables to be certain that they are properly connected and firmly seated.

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10 Replace the computer cover (see "Replacing the Computer Cover" on page 105).
NOTICE: To connect a network cable, first plug the cable into the network port or device and then plug it into the
computer.
11 Connect your computer and devices to electrical outlets, and turn them on.
12 See the documentation that came with the drive for instructions on installing any software required for
drive operation.

Floppy Drive
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before
removing the cover.
NOTE: If you are adding a floppy drive, see "Installing a Floppy Drive" on page 94.

Removing a Floppy Drive

1 Follow the procedures in "Before You Begin" on page 61.
2 Remove the drive panel (see "Removing the Drive Panel" on page 81).

1 power cable 2 data cable

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3 Disconnect the power and data cables from the back of the floppy drive.
NOTE: If you have installed a PCI Express x16 card, this card may cover the floppy-drive connectors. Remove this
card before disconnecting the floppy-drive cables (see "Removing a PCI Express Card" on page 80)
4 Slide the drive latch release toward the bottom of the computer and, without releasing the drive latch
release, slide the floppy drive out through the front of the computer.

1 drive latch release 2 sliding plate 3 floppy drive

5 If you are not replacing the drive, reinstall the drive panel insert (see "Replacing the Drive-Panel Insert"
on page 83).
6 Replace the computer cover (see "Replacing the Computer Cover" on page 105).
7 Connect your computer and devices to electrical outlets, and then turn them on.
8 Check the System Step for the appropriate diskette Drive Option changes (see "Entering System Setup" on
page 111).

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Installing a Floppy Drive

NOTE: In the event that the replacement or new floppy drive does not have shoulder screws, check for the screws
located within the drive panel insert or, if applicable, reuse screws attached to the drive that you are replacing.

1 drive 2 screws (4)

1 Follow the procedures in "Before You Begin" on page 61.

2 Remove the drive panel (see "Removing the Drive Panel" on page 81).
3 Gently slide the drive into place until you feel a click or feel the drive securely installed.
NOTE: If you are installing a new floppy drive rather than replacing a drive, remove the drive panel insert where
you want the drive to be installed, insert the shoulder screws located in the back of the drive panel insert into the
drive, and then slide the drive back into place.
4 Attach the power and data cables to the floppy drive.
5 Connect the other end of the data cable to the connector labeled "FLOPPY1" on the system board (see
"System Board Components" on page 65) and route the cable through the clip on the shroud.

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1 power cable 2 data cable

6 If you are installing a new floppy drive rather than replacing a drive, remove the appropriate drive-panel
insert (see "Removing the Drive-Panel Insert" on page 83).
7 Check all cable connections, and fold cables out of the way to avoid blocking airflow between the fan
and cooling vents.
8 Replace the drive panel (see "Replacing the Drive Panel" on page 84).
9 Replace the computer cover (see "Replacing the Computer Cover" on page 105).
NOTICE: To connect a network cable, first plug the cable into the network device and then plug it into the
computer.
10 Connect your computer and devices to their electrical outlets, and turn them on.
See the documentation that came with the drive for instructions on installing any software required for
drive operation.
11 Enter system setup (see "System Setup" on page 111) and select the appropriate Diskette Drive option.
12 Verify that your computer works correctly by running the Dell Diagnostics (see "Dell Diagnostics" on
page 52).

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Media Card Reader

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before
removing the cover.

Removing a Media Card Reader

1 Follow the procedures in "Before You Begin" on page 61.
2 Remove the drive panel (see "Removing the Drive Panel" on page 81).

*1

*Not present on all computers.

1 Media Card Reader 2 cable

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3 Disconnect the FlexBay USB cable from the back of the Media Card Reader and from the internal
USB connector on the system board (see "System Board Components" on page 65) and remove the
cable from the cable routing clip.

1 drive latch release 2 sliding plate 3 Media Card Reader

4 Slide the drive latch release toward the bottom of the computer and, without releasing the drive latch
release, slide the Media Card Reader out through the front of the computer.
5 If you are not replacing the Media Card Reader, reinstall the drive panel insert, as needed (see
"Replacing the Drive-Panel Insert" on page 83).
6 Replace the drive panel (see "Replacing the Drive Panel" on page 84).
7 Connect your computer and devices to electrical outlets, and then turn them on.

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Installing a Media Card Reader

NOTE: In the event that the replacement or new Media Card Reader does not have shoulder screws, use the
screws located within the drive panel insert. Otherwise, reuse the screws attached to the card reader that you are
replacing.

1 Media Card Reader 2 screws (4)

1 Follow the procedures in "Before You Begin" on page 61.

2 Remove the drive panel (see "Removing the Drive Panel" on page 81).
3 If this is a new card reader installation:
• Remove the drive panel insert (see "Removing the Drive-Panel Insert" on page 83). Remove the
four shoulder screws from the drive panel insert.
• Remove the Media Card Reader from its packaging.
• Remove the shoulder screws from the inside of the drive-panel insert and attach the screws to the
new Media Card Reader.
4 Gently slide the Media Card Reader into place until you feel a click or feel the drive securely installed.
Ensure that the Media Card Reader is installed before the FlexBay cable is connected.
5 Connect the USB cable to the back of the Media Card Reader and to the USB connector on the system
board (see "System Board Components" on page 65).

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6 Connect the FlexBay USB cable to the back of the Media Card Reader and to the internal USB
connector on the system board (see "System Board Components" on page 65).

1 3

1 Media Card Reader 2 USB cable 3 USB connector

7 Route the FlexBay USB cable through the cable routing clip.
8 Replace the computer cover (see "Replacing the Computer Cover" on page 105).
9 Connect your computer and devices to electrical outlets, and then turn them on.

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CD/DVD Drive
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the
Product Information Guide.
CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before
removing the cover.

Removing a CD/DVD Drive

1 Follow the procedures in "Before You Begin" on page 61.
2 Remove the drive panel (see "Removing the Drive Panel" on page 81).
3 Disconnect the power cable and the CD/DVD drive data cable from the back of the drive and the
system board.

1 power cable 2 data cable

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4 Slide the drive latch release toward the bottom of the computer and, without releasing the drive latch
release, slide the CD/DVD drive out through the front of the computer.
5 If you are not replacing the drive, replace the drive panel insert (see "Replacing the Drive-Panel Insert"
on page 83).
6 Replace the drive panel (see "Replacing the Drive Panel" on page 84).

1 drive release latch 2 sliding plate 3 CD/DVD drive

7 Replace the computer cover (see "Replacing the Computer Cover" on page 105).
8 Connect your computer and devices to electrical outlets, and then turn them on.
9 Configure the drives in System Setup (see "Entering System Setup" on page 111).

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Installing a CD/DVD Drive

NOTE: In the event that the replacement or new CD/DVD drive does not have shoulder screws, check for the
screws located within the drive panel insert or, if applicable, reuse screws attached to the drive that you are
replacing.

1 CD/DVD drive 2 screws (3)

1 Follow the procedures in "Before You Begin" on page 61.

2 If you are installing a new CD/DVD drive rather than replacing a drive, remove the appropriate drive-
panel insert (see "Removing the Drive-Panel Insert" on page 83).
3 Gently slide the drive into place until you feel a click or feel the drive securely installed.
4 Connect the power and data cables to the drive.

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1 power cable 2 data cable

5 Check all cable connections, and fold cables out of the way to avoid blocking airflow between the fan
and cooling vents.
6 Replace the drive panel (see "Replacing the Drive Panel" on page 84).
7 Replace the computer cover (see "Replacing the Computer Cover" on page 105).
NOTICE: To connect a network cable, first plug the cable into the network device and then plug it into the
computer.
8 Connect your computer and devices to their electrical outlets, and turn them on.
See the documentation that came with the drive for instructions on installing any software required for
drive operation.
9 Enter system setup (see "System Setup" on page 111) and select the appropriate Drive option.
10 Verify that your computer works correctly by running the Dell Diagnostics (see "Dell Diagnostics" on
page 52).

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Battery
Replacing the Battery
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your
body before you touch any of your computer’s electronic components. You can do so by touching an unpainted
metal surface on the computer chassis.
A coin-cell battery maintains computer configuration, date, and time information. The battery can last
several years.
If you have to repeatedly reset time and date information after turning on the computer, replace the
battery.
CAUTION: A new battery can explode if it is incorrectly installed. Replace the battery only with the same or
equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturer’s
instructions.
To replace the battery:
1 Record all the screens in system setup (see "System Setup" on page 111) so that you can restore the
correct settings in step 9.
2 Follow the procedures in "Before You Begin" on page 61.
3 Remove the computer cover (see "Removing the Computer Cover" on page 63).
4 Locate the battery socket (see "System Board Components" on page 65).
5 Carefully press the battery release lever away from the battery and the battery will pop out.
6 Insert the new battery into the socket with the side labeled "+" facing up, then snap the battery into
place.

1 battery release lever 2 battery (positive side)

7 Replace the computer cover (see "Replacing the Computer Cover" on page 105).

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NOTICE: To connect a network cable, first plug the cable into the network device and then plug it into the
computer.
8 Connect your computer and devices to electrical outlets, and then turn them on.
9 Enter system setup (see "System Setup" on page 111) and restore the settings you recorded in step 1.
Then go to the Maintenance section and clear the low battery and other errors associated with the
battery replacement in the Event Log.
10 Properly dispose of the old battery.
See the Product Information Guide for battery disposal information.

Replacing the Computer Cover

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the
Product Information Guide.
1 Ensure that all cables are connected, and fold cables out of the way.
2 Ensure that no tools or extra parts are left inside the computer.
3 Align the bottom of the cover with the tabs located along the bottom edge of the computer.
4 Using the tabs as leverage, rotate the cover downward and press down to close it.

1 computer cover 2 back of computer 3 bottom hinge tabs

5 Ensure that the cover is seated correctly before moving it to the upright position.
NOTICE: To connect a network cable, first plug the cable into the network device and then plug it into the
computer.
6 Connect your computer and devices to electrical outlets, and turn them on.

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Appendix
Specifications
Processor
Processor type AMD Athlon 64 X2 dual-core processor
AMD Athlon 64 processor
AMD Sempron processor
Level 2 (L2) cache Up to 1 MB per core
Up to 256 KB for Sempron processors

Memory
Type 533-MHz, 667-MHz, 800-MHz (when available) DDR2 SDRAM
Memory connectors four
Memory capacities 256 MB, 512 MB, or 1 GB non-ECC
Minimum memory 256 MB
Maximum memory 4 GB
NOTE: See "Addressing Memory With 4-GB Configurations" on
page 67 to verify the amount of memory available to the operating
system.

Computer Information
Chipset Nvidia GeForce 6150LE
RAID Support RAID 1 (Mirroring)
DMA channels eight
Interrupt levels 24
BIOS chip (NVRAM) 4 Mb
NIC Integrated network interface capable of 10/100 communication

Video
Type Nvidia integrated video (DirectX 9.0 Shader Model 3.0 Graphics
Processing Unit) or optional PCI Express x16 graphics card

Appendix 107
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Audio
Type Sigmatel 9227 CODEC (7.1 Channel audio)

Expansion Bus
Bus type PCI 2.3
PCI Express 1.0A
SATA 1.0 and 2.0
USB 2.0
Bus speed PCI: 133 MB/s
PCI Express:
x1 slot bidirectional speed - 500 MB/s
x16 slot bidirectional speed - 8GB/s
SATA: 1.5 Gbps and 3.0 Gbps
USB: 480 Mbps high speed, 12 Mbps full speed, 1.2 Mbps low
speed
PCI
connectors two
connector size 124 pins
connector data width (maximum) 32 bits
PCI Express
connector one x1
connector size 36 pins
connector data width (maximum) 1 PCI Express lane
PCI Express
connector one x16
connector size 164 pins
connector data width (maximum) 16 PCI Express lanes

Drives
Externally accessible:
Bays one 3.5-inch drive bay (FlexBay)
two 5.25-inch drive bays
Available devices Serial ATA drives (4), floppy drive, USB memory devices, CD/DVD
drive, and Media Card Reader
Internally accessible: two bays for 1-inch high serial ATA hard drives

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Connectors
External connectors:
Video 15-hole connector
Network adapter RJ-45 connector
USB two front-panel and four back-panel USB 2.0-compliant
connectors
Audio six connectors for 7.1 support
System board connectors:
Serial ATA four 7-pin connectors
Internal USB device one 10-pin connector (supports two USB ports)
Floppy drive one 34-pin connector
Fan one 5-pin connectors
PCI 2.3 two 124-pin connectors
PCI Express x1 one 36-pin connector
PCI Express x16 one 164-pin connector
Front panel one 40-pin connector
Processor one 940-pin connector
Memory four 240-pin connectors
Power 12V one 4-pin connector
Power one 24-pin connector

Controls and Lights

Front of computer:
Power button push button
Power light green light — Blinking green in sleep state; solid green for power-
on state.
amber light — Blinking amber indicates a problem with the power
supply inside the computer. If the system cannot boot and there is
a solid amber light, this indicates a problem with the system board
(see "Power Problems" on page 43).
Diagnostic lights four lights on the front panel (see "Diagnostic Lights" on page 49.)
Standby power light AUX_PWR_LED on the system board
Hard-drive activity light green light — When the computer is reading data from or writing
data to the hard drive.

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Controls and Lights (continued)

Rear of computer:
Link integrity light (on integrated green light — A good connection exists between a 10 Mbps
network adapter) network and the computer.
orange light — A good connection exists between a 100 Mbps
network and the computer.
off (no light) — The computer is not detecting a physical
connection to the network.
Network activity light (on yellow blinking light
integrated network adapter)

Power
DC power supply:
Wattage 305 W
Maximum heat dissipation 1041 BTU/hr
NOTE: Heat dissipation is calculated by using the power supply
wattage rating.
Voltage (see the safety instructions 90 to 135 V and 180 to 265 V at 50/60 Hz
located in the Product Information
Guide for important voltage setting
information)
Backup battery 3-V CR2032 lithium coin cell

Physical
Height 41.4 cm (16.3 inches)
Width 18.8 cm (7.4 inches)
Depth 45.7 cm (18.0 inches)
Weight 12.7 kg (28.0 lb)

Environmental
Temperature:
Operating 10° to 35°C (50° to 95°F)
Storage –40° to 65°C (–40° to 149°F)
Relative humidity 20% to 80% (noncondensing)

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Environmental (continued)
Maximum vibration:
Operating 5 to 350 Hz at 0.0002 G2/Hz
Storage 5 to 500 Hz at 0.001 to 0.01 G2/Hz
Maximum shock:
Operating 40 G +/- 5% with pulse duration of 2 msec +/- 10% (equivalent to
20 in/sec [51 cm/sec])
Storage 105 G +/- 5% with pulse duration of 2 msec +/- 10% (equivalent
to 50 in/sec [127 cm/sec])
Altitude:
Operating –15.2 to 3048 m (–50 to 10,000 ft)
Storage –15.2 to 10,668 m (–50 to 35,000 ft)

System Setup
Overview
Use system setup as follows:
• To change the system configuration information after you add, change, or remove any hardware in your
computer
• To set or change a user-selectable option such as the user password
• To read the current amount of memory or set the type of hard drive installed
Before you use system setup, it is recommended that you write down the system setup screen
information for future reference.
NOTICE: Unless you are an expert computer user, do not change the settings for this program. Certain changes
can make your computer work incorrectly.

Entering System Setup

1 Turn on (or restart) your computer.
2 When the blue DELL™ logo is displayed, you must watch for the F2 prompt to appear.
3 Once this F2 prompt appears, press <F2> immediately.
NOTE: The F2 prompt indicates that the keyboard has initialized. This prompt can appear very quickly, so you must
watch for it to display, and then press <F2>. If you press <F2> before you are prompted, this keystroke will be lost.
4 If you wait too long and the operating system logo appears, continue to wait until you see the
Microsoft® Windows® desktop. Then, shut down your computer (see "Turning Off Your Computer"
on page 61) and try again.

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System Setup Options

NOTE: Depending on your computer and installed devices, the items listed in this section may not appear, or may
not appear exactly as listed.

System
System Info Displays the System name, BIOS Version, Service Tag, Express Service Code,
and Asset Tag.
NOTE: The system name listed in the BIOS may not appear exactly as the name
that appears on the computer or in the computer’s documentation.
Processor Info Displays the following information for the processor installed in the system:
Processor Type, Processor Clock Speed, Processor Bus Speed, Processor L2
Cache, Processor ID, and if the processor has 64-bit technology.
Memory Info Displays the amount of Installed Memory, Memory Speed, Memory Channel
Mode, and a description of the Memory Technology.
PCI Info Displays the contents of each PCI slot.
Date/Time Controls the system’s internal calendar and clock.
Boot Sequence Determines the order in which the system searches for boot devices during
system startup.
NOTE: If you insert a boot device and restart the computer, this option appears in
the system setup menu. To boot from a USB memory device, select the USB
device and move it so it becomes the first device in the list.
HDD Boot Sequence Lists the order that the BIOS will search the available hard drives in the
system.

Drives
Diskette Drive Enables and disables the floppy drives and sets read permission for the
(Internal default) internal floppy drive.
• Off — disables all floppy drives
• USB — enables the USB floppy drive
• Internal — enables the internal floppy drive
• Read Only — enables the internal drive controller and allows the internal
floppy drive read-only permission
NOTE: Operating systems with USB support will recognize USB floppy drives
regardless of this setting.
Drives 0 through 3 Enables or disables an ATA or SATA device (such as hard-drive, CD drive, or
(On default) DVD drive). On enables the interface so that the device can be used.
Displays the Controller type (ATA or SATA), Port number the drive is using,
Drive ID number, Capacity, and whether the drive is controlled by the BIOS.

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SATA Operation The field configures the operating mode of the integrated hard drive
(Off default) controller.
• RAID Off — No RAID support
• RAID On — SATA is configured for RAID on every boot.
SMART Reporting This setting determines whether integrated drive errors are reported or not
(Off default) during system startup.

Onboard Devices
Integrated NIC Enables or disables the integrated NIC controller. Settings are Off, On, On w/
(On default) PXE, or On w/RPL. When the On w/ PXE or the On w/RPL setting is active,
if a boot routine is not available from the network server, the computer attempts to
boot from the next device in the boot sequence list.
Integrated Audio Enables or disables the onboard audio controller.
(On default)
USB Controller Enables or disables the internal USB controller. No Boot enables the controller
(On default) but disables the ability to boot from a USB device.
NOTE: Operating systems with USB support will recognize USB floppy drives
regardless of the No Boot setting.
Rear Dual USB0 Enables or disables the indicated group of USB ports on the back of the
(On default) computer.

Rear Dual USB1 Enables or disables the indicated group of USB ports on the back of the
(On default) computer.

Front USB Enables or disables the indicated group of USB ports on the front of the
(On default) computer.

Video
Primary Video Specifies which video controller is primary when two video controllers are
(Auto default) present on the computer. Auto enables the add-in video controller. Onboard
enables the integrated video controller.
Video Memory Size This setting configures the amount of system memory that is reserved for the
(64MB default) integrated video controller. The settings are Auto, 16MB, 32MB, 64MB,
128MB, or Off.

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Performance
HDD Acoustic Mode • Bypass — Your computer does not test or change the current acoustics mode
Bypass default setting.
• Quiet — The hard drive operates at its most quiet setting.
• Suggested — The hard drive operates at the level suggested by the drive
manufacturer.
• Performance — The hard drive operates at its maximum speed.
NOTE: Switching to performance mode will cause the drive heads to move
faster, causing the hard drive to be noisier. However, some drives may not see an
increase in data transfer rates.
NOTE: Changing the acoustics setting does not alter your hard drive image.

Security
Unlock Setup When an administrator password is being used, allows the user access to
modify system setup settings. Enter the administrator password at the prompt
to unlock system setup. If the correct password is not entered here, the user
can view but not modify system setup fields.
Admin Password Displays the current status of your system setup program’s password security
(Not Set default) feature and allows you to verify and assign a new admin password.

System Password Displays the current status of the system's password security feature and allows
(Not Set default) a new system password to be assigned and verified.

Password Changes Determines the interaction between the System password and the Admin
(Unlocked default) password. Locked prevents a user without a valid Admin password from being
able to modify the System password. Unlocked allows a user with a valid
System password to modify the system password.
Non-Execute Func Enables or disables Execute Disable memory protection technology.
(On default)

Power Management
AC Recovery Determines how the system responds when AC power is re-applied after a
(Off default) power loss.
• Off — The system remains off when power is re-applied. You must press the
front-panel power button before the system turns on.
• On — The system turns on when power is re-applied.
• Last — The system returns to the last power state the system was in just
before it was turned off.

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Auto Power On Sets the computer to automatically turn on.

(Off default) • Off — disables the Auto Power On feature
• Everyday — turns the computer on every day at the time set in Auto Power
Time
• Weekdays — turns the computer on every day from Monday through Friday
at the time set in Auto Power Time
NOTE: This feature does not work if you turn off your computer using a power
strip or surge protector.
Auto Power Time Sets time to automatically turn on the computer.
Time is kept in the standard 12-hour format (hours:minutes). Change the
startup time by pressing the right- or left-arrow key to increase or decrease the
numbers, or type numbers in both the date and time fields.
Low Power Mode When Low Power Mode is selected, remote wakeup events will no longer
(Off default) power up the computer from Hibernate or Off via the onboard network
controller.
Cool and Quiet This option enables or disables the Cool ’n’ Quiet technology for all supported
(On default) processors

Suspend Mode Sets the computer’s suspend mode.

(S3 default) • S1 — sets the computer to a suspend state where the computer is running in
a low-power mode
• S3 — sets the computer to a standby state where the power is reduced or
turned off for most components; however, system memory remains active for
both settings

Maintenance
Service Tag Displays the service tag for your computer.
Load Defaults Restores system setup options to their factory defaults.
Event Log Allows you to view the Event Log. Entries are marked R for Read and U for
Unread. Mark All Entries Read puts an R to the left of all entries. Clear Log
clears the Event Log.

POST Behavior
Fastboot When enabled, this feature reduces computer startup time by bypassing some
(On default) compatibility steps.
• Off — does not skip any steps during computer startup
• On — starts the system more quickly

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Numlock Key Determines the functionality of the numeric keys on the right side of your
(On default) keyboard.
• Off — commands the right keypad keys to function as arrows
• On — commands the right keypad keys to function as numbers
POST Hotkeys Determines whether the sign-on screen displays a message stating the
(Setup & Boot Menu keystroke sequence that is required to enter the Setup program or the
default) Quickboot feature.
• Setup & Boot Menu — displays both messages
(F2=Setup and F12=Boot Menu)
• Setup — displays the setup message only (F2=Setup)
• Boot Menu — displays the Quickboot message only (F12=Boot Menu)
• None — displays no message
Keyboard Errors When set to Report and an error is detected during POST, the BIOS will
(Report default) display the error message and prompt you to press <F1> to continue or press
<F2> to enter system setup.
When set to Do Not Report (disabled) and an error is detected during POST,
the BIOS will display the error message and continue booting the system.

Boot Sequence
This feature allows you to change the boot sequence for devices.

Option Settings
• Bootable Hard Drive — The computer attempts to boot from the primary hard drive. If no operating
system is on the drive, the computer generates an error message.
• Onboard Floppy Drive — The computer attempts to boot from the floppy drive. If the floppy disk in
the drive is not bootable, if no floppy disk is in the drive, or if there is no floppy drive installed in the
computer, the computer generates an error message.
• Onboard CD-ROM Drive — The computer attempts to boot from the CD drive. If no CD is in the
drive, or if the CD has no operating system, the computer generates an error message.
• Integrated NIC — The computer attempts to boot using the integrated NIC. If integrated NIC is not
connected, the computer generates an error message.
• USB-Device, USB-Floppy, USB-CDROM — Attach the device to a USB port and restart the
computer before selecting the option from the Boot Menu. The computer will attempt to boot from
the appropriate USB device. If no operating system is on the appropriate drive or disk, the computer
will generate an error message.
NOTE: To boot to a USB device, the device must be bootable. To ensure that a device is bootable, check the
device documentation.

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Changing Boot Sequence for the Current Boot

You can use this feature, for example, to restart your computer to a USB device, such as a floppy drive,
memory key, or CD-RW drive.
NOTE: If you are booting to a USB floppy drive, you must first set Diskette Interface to Disabled in system setup
(see "System Setup" on page 111).
1 If you are booting to a USB device, connect the USB device to a USB connector.
2 Turn on (or restart) your computer.
3 When F2 = Setup, F12 = Boot Menu appears in the upper-right corner of the screen,
press <F12>.
If you wait too long and the operating system logo appears, continue to wait until you see the
Microsoft Windows desktop, then shut down your computer (see "Turning Off Your Computer" on
page 61) and try again.
4 Press <F1> to continue.
The Boot Menu appears, listing all available boot devices.
5 Use the arrow keys to select the appropriate device (for the current boot only).
NOTE: To boot to a USB device, the device must be bootable. To ensure that a device is bootable, check the
device documentation.

Changing Boot Sequence for Future Boots

1 Enter system setup, select Boot Sequence from the System group (see "Entering System Setup" on
page 111).
2 Press <Enter> to access the menu.
NOTE: Write down your current boot sequence in case you want to restore it.
3 Press the up- and down-arrow keys to highlight the appropriate Boot Sequence option.
4 Press the U or D keys to move the option up or down in the boot sequence.
5 Press <Enter> to Save the changes or <Esc> to Cancel.
NOTE: To boot to a USB device, the device must be bootable. To make sure your device is bootable, check the
device documentation.

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Clearing Forgotten Passwords

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the
Product Information Guide.
1 Follow the procedures in "Before You Begin" on page 61.

2 Locate the 2-pin password jumper (PSWD) on the system board and remove the jumper plug from
pins 1 and 2 to clear the password.
3 Close the computer cover (see "Replacing the Computer Cover" on page 105).
4 Connect your computer and monitor to electrical outlets, and turn them on.
5 After the Microsoft® Windows® desktop appears on your computer, shut down the computer (see
"Turning Off Your Computer" on page 61).
6 Turn off the monitor and disconnect it from the electrical outlet.
7 Disconnect the computer power cable from the electrical outlet, and press the power button to ground
the system board.
8 Open the computer cover (see "Removing the Computer Cover" on page 63).
9 Locate the 2-pin password jumper (PSWD) on the system board (see "System Board Components" on
page 65) and attach the jumper to pins 1 and 2 to reenable the password feature.
10 Close the computer cover (see "Replacing the Computer Cover" on page 105).
NOTICE: To connect a network cable, first plug the cable into the network device and then plug it into the
computer.
11 Connect your computer and devices to electrical outlets, and turn them on.

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Clearing CMOS Settings

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the
Product Information Guide.
1 Follow the procedures in "Before You Begin" on page 61.
NOTE: The computer must be disconnected from the electrical outlet to clear the CMOS setting.
2 Reset the current CMOS settings:
a Locate the 2-pin CMOS jumper (RTCRST) on the system board (see "System Board
Components" on page 65).
NOTE: When you receive your computer, there is no jumper plug on the CMOS jumper.
b Remove the jumper plug from the password jumper (PSWD) pins 1 and 2.
c Place the jumper plug on the CMOS jumper (RTCRST) pins 1 and 2 and wait approximately five
seconds.
d Remove the jumper plug and replace it on the password jumper (PSWD) pins 1 and 2.
3 Replace the computer cover (see "Replacing the Computer Cover" on page 105).
NOTICE: To connect a network cable, first plug the cable into the network port or device and then plug it into the
computer.
4 Connect your computer and devices to electrical outlets, and turn them on.

Cleaning Your Computer

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the
Product Information Guide.

Computer, Keyboard, and Monitor

CAUTION: Before you clean your computer, disconnect the computer from the electrical outlet. Clean your
computer with a soft cloth dampened with water. Do not use liquid or aerosol cleaners, which may contain
flammable substances.
• Use a vacuum cleaner with a brush attachment to gently remove dust from the slots and holes on your
computer and from between the keys on the keyboard.
NOTICE: Do not wipe the display screen with any soap or alcohol solution. Doing so may damage the antiglare
coating.
• To clean your monitor screen, lightly dampen a soft, clean cloth with water. If possible, use a special
screen-cleaning tissue or solution suitable for the monitor’s antistatic coating.
• Wipe the keyboard, computer, and plastic part of the monitor with a soft cleaning cloth moistened
with a solution of three parts water and one part dishwashing detergent.
Do not soak the cloth or let water drip inside your computer or keyboard.

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Mouse
If your screen cursor skips or moves abnormally, clean the mouse. To clean a non-optical mouse:
1 Turn the retainer ring on the underside of your mouse counterclockwise, and then remove the ball.
2 Wipe the ball with a clean, lint-free cloth.
3 Blow carefully into the ball cage to dislodge dust and lint.
4 If the rollers inside the ball cage are dirty, clean the rollers with a cotton swab moistened lightly with
isopropyl alcohol.
5 Recenter the rollers in their channels if they are misaligned. Ensure that fluff from the swab is not left
on the rollers.
6 Replace the ball and retainer ring, and turn the retainer ring clockwise until it clicks into place.

Floppy Drive
NOTICE: Do not attempt to clean drive heads with a swab. You might accidentally misalign the heads, which
prevents the drive from operating.
Clean your floppy drive using a commercially available cleaning kit. These kits contain pretreated floppy
disks to remove contaminants that accumulate during normal operation.

CDs and DVDs

NOTICE: Always use compressed air to clean the lens in the CD/DVD drive, and follow the instructions that come
with the compressed air. Never touch the lens in the drive.
If you notice problems, such as skipping, with the playback quality of your CDs or DVDs, try cleaning
the discs.
1 Hold the disc by its outer edge. You can also touch the inside edge of the center hole.
NOTICE: To prevent damaging the surface, do not wipe in a circular motion around the disc.
2 With a soft, lint-free cloth, gently wipe the bottom of the disc (the unlabeled side) in a straight line
from the center to the outer edge of the disc.
For stubborn dirt, try using water or a diluted solution of water and mild soap. You can also purchase
commercial products that clean discs and provide some protection from dust, fingerprints, and
scratches. Cleaning products for CDs are safe to use on DVDs.

Dell Technical Support Policy (U.S. Only)

Technician-assisted technical support requires the cooperation and participation of the customer in the
troubleshooting process and provides for restoration of the operating system, software programs, and
hardware drivers to the original default configuration as shipped from Dell, as well as the verification of
appropriate functionality of the computer and all Dell-installed hardware. In addition to this technician-
assisted technical support, online technical support is available at support.dell.com. Additional technical
support options may be available for purchase.

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Dell provides limited technical support for the computer and any "Dell-installed" software and
peripherals1. Support for third-party software and peripherals is provided by the original manufacturer,
including those purchased and/or installed through Dell Software and Peripherals, Readyware, and
Custom Factory Integration2.
1
Repair services are provided pursuant to the terms and conditions of your limited warranty and any optional support ser-
vice contract purchased with the computer.
2
All Dell-standard components included in a Custom Factory Integration (CFI) project are covered by the standard Dell lim-
ited warranty for your computer. However, Dell also extends a parts replacement program to cover all nonstandard,
third-party hardware components integrated through CFI for the duration of the computer’s service contract.

Definition of "Dell-Installed" Software and Peripherals

Dell-installed software includes the operating system and some of the software programs that are
installed on the computer during the manufacturing process (Microsoft® Office, Norton Antivirus, and
so on).
Dell-installed peripherals include any internal expansion cards, or Dell-branded module bay or PC Card
accessories. In addition, any Dell-branded monitors, keyboards, mice, speakers, microphones for
telephonic modems, docking stations/port replicators, networking products, and all associated cabling are
included.

Definition of "Third-Party" Software and Peripherals

Third-party software and peripherals include any peripheral, accessory, or software program sold by Dell
not under the Dell brand (printers, scanners, cameras, games, and so on). Support for all third-party
software and peripherals is provided by the original manufacturer of the product.

FCC Notice (U.S. Only)

FCC Class B
This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the manufacturer’s instruction manual, may cause interference with radio and television
reception. This equipment has been tested and found to comply with the limits for a Class B digital
device pursuant to Part 15 of the FCC Rules.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions:
1 This device may not cause harmful interference.
2 This device must accept any interference received, including interference that may cause undesired
operation.
NOTICE: The FCC regulations provide that changes or modifications not expressly approved by Dell Inc. could void
your authority to operate this equipment.

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These limits are designed to provide reasonable protection against harmful interference in a residential
installation. However, there is no guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference with radio or television reception, which can be
determined by turning the equipment off and on, you are encouraged to try to correct the interference by
one or more of the following measures:
• Reorient the receiving antenna.
• Relocate the system with respect to the receiver.
• Move the system away from the receiver.
• Plug the system into a different outlet so that the system and the receiver are on different branch
circuits.
If necessary, consult a representative of Dell Inc. or an experienced radio/television technician for
additional suggestions.
The following information is provided on the device or devices covered in this document in compliance
with the FCC regulations:

Product name: Dell™ Dimension™ E521

Model number: DCSM
Company name: Dell Inc.
Worldwide Regulatory Compliance & Environmental
Affairs
One Dell Way
Round Rock, TX 78682 USA
512-338-4400

NOTE: For Further regulatory information, see your Product Information Guide.

Contacting Dell
You can contact Dell through the Internet and by phone:
• For support through the web, go to support.dell.com.
• For worldwide support through the web, use the Choose A Country/Region menu near the bottom of
the page, or see the web addresses listed in the following table.
• For support by e-mail, see the e-mail addresses listed in the following table.
NOTE: Toll-free numbers are for use within the country for which they are listed.
• For support by phone, use the phone numbers and codes provided in the following table. If you need
assistance in determining which codes to use, contact a local or an international operator.
NOTE: The contact information provided was deemed correct at the time that this document went to print and is
subject to change.

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Country (City) Service Type Area Codes,

International Access Code Local Numbers, and
Country Code Toll-Free Numbers
City Code Web and E-mail Address
Anguilla Online Support www.dell.com/ai
E-mail Address [email protected]
Technical Support, Customer Service, Sales toll-free: 800-335-0031
Antigua and Barbuda Online Support www.dell.com.ag
[email protected]
Technical Support, Customer Service, Sales 1-800-805-5924
Aomen Technical Support toll-free: 0800-105
Country Code: 853 Customer Service (Xiamen, China) 34 160 910
Transaction Sales (Xiamen, China) 29 693 115
Argentina (Buenos Aires) Online Support www.dell.com.ar
International Access Code: 00 E-mail for Desktops and Portables [email protected]
®
Country Code: 54 E-mail for Servers and EMC Storage [email protected]
City Code: 11 Products
Customer Service toll-free: 0-800-444-0730
Technical Support – Dell PowerApp™, Dell toll-free: 0-800-222-0154
PowerEdge™, Dell PowerConnect™, and
Dell PowerVault™
Technical Support Services toll-free: 0-800-444-0724
Sales 0-810-444-3355
Aruba Online Support www.dell.com.aw
[email protected]
Technical Support, Customer Service, Sales toll-free: 800-1578
Australia (Sydney) Online Support support.ap.dell.com
International Access Code: 0011 support.ap.dell.com/contactus
Country Code: 61 Technical Support
City Code: 2 Home and Home Office toll-free: 1300-655-533
Medium and Large Business toll-free: 1800-633-559
Small Business, Education, Local toll-free: 1800-060-889
Government
Customer Service toll-free: 1300-662-196

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Country (City) Service Type Area Codes,

International Access Code Local Numbers, and
Country Code Toll-Free Numbers
City Code Web and E-mail Address
Austria (Vienna) Online Support support.euro.dell.com
International Access Code: 900 [email protected]
Country Code: 43 m

City Code: 1 Home/Small Business Sales 08 20 24 05 30 00

Home/Small Business Fax 08 20 24 05 30 49
Home/Small Business Customer Service 08 20 24 05 30 14
Home/Small Business Support 08 20 24 05 30 17
Preferred Accounts/Corporate Customer 08 20 24 05 30 16
Service
Preferred Accounts/Corporate Support 08 20 24 05 30 17
Switchboard 08 20 24 05 30 00
Bahamas Online Support www.dell.com/bs
[email protected]
Technical Support, Customer Service, Sales toll-free: 1-866-874-3038
Barbados Online Support www.dell.com/bb
[email protected]
Technical Support, Customer Service, Sales 1-800-534-3142
Belgium (Brussels) Online Support support.euro.dell.com
International Access Code: 00 General Support 02 481 92 88
Country Code: 32 General Support Fax 02 481 92 95
City Code: 2 Customer Service 02 713 15 65
Corporate Sales 02 481 91 00
Fax 02 481 92 99
Switchboard 02 481 91 00
Bermuda Online Support www.dell.com/bm
[email protected]
Technical Support, Customer Service, Sales 1-877-890-0751
Bolivia Online Support www.dell.com/bo
[email protected]
Technical Support, Customer Service, Sales toll-free: 800-10-0238

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book.book Page 125 Monday, July 23, 2007 3:47 PM

Country (City) Service Type Area Codes,

International Access Code Local Numbers, and
Country Code Toll-Free Numbers
City Code Web and E-mail Address
Brazil Online Support www.dell.com/br
International Access Code: 00 [email protected]
Country Code: 55 Customer Service and Tech Support 0800 970 3355
City Code: 51 Technical Support Fax 51 2104 5470
Customer Service Fax 51 2104 5480
Sales 0800 970 3390
British Virgin Islands Technical Support, Customer Service, Sales toll-free: 1-866-278-6820
Brunei Technical Support (Penang, Malaysia) 604 633 4966
Country Code: 673 Customer Service (Penang, Malaysia) 604 633 3101
or toll-free: 801 1012
Transaction Sales (Penang, Malaysia) 604 633 3101
or toll-free: 801 1012
Canada (North York, Ontario) Online Order Status www.dell.ca/ostatus
International Access Code: 011 Online Support support.ca.dell.com
AutoTech (automated Hardware and toll-free: 1-800-247-9362
Warranty Support)
Customer Service
Home/Home Office toll-free: 1-800-847-4096
Small Business toll-free: 1-800-906-3355
Medium/Large Business, Government, toll-free: 1-800-387-5757
Education
Hardware Warranty Phone Support
Computers for Home/Home Office toll-free: 1-800-847-4096
Computers for Small/Medium/Large toll-free: 1-800-387-5757
Business, Government
Printers, Projectors, Televisions, Handheld, 1-877-335-5767
Digital Jukebox, and Wireless
Sales
Home and Home Office Sales toll-free: 1-800-999-3355
Small Business toll-free: 1-800-387-5752
Medium/Large Business, Government toll-free: 1-800-387-5755
Spare Parts and Extended Service 1 866 440 3355

Appendix 125
book.book Page 126 Monday, July 23, 2007 3:47 PM

Country (City) Service Type Area Codes,

International Access Code Local Numbers, and
Country Code Toll-Free Numbers
City Code Web and E-mail Address
Cayman Islands Online Support [email protected]
Technical Support, Customer Service, Sales 1-877-262-5415
Chile (Santiago) Online Support www.dell.com/cl
Country Code: 56 [email protected]
City Code: 2 Sales and Customer Support toll-free: 1230-020-3397
or 800-20-1385

126 Appendix
book.book Page 127 Monday, July 23, 2007 3:47 PM

Country (City) Service Type Area Codes,

International Access Code Local Numbers, and
Country Code Toll-Free Numbers
City Code Web and E-mail Address
China (Xiamen) Online Support support.dell.com.cn
Country Code: 86 Technical Support E-mail support.dell.com.cn/email
City Code: 592 Customer Service E-mail [email protected]
Technical Support Fax 592 818 1350
Technical Support – Dell™ Dimension™ toll-free: 800 858 2969
and Dell Inspiron™
Technical Support – Dell OptiPlex™, Dell toll-free: 800 858 0950
Latitude™, and Dell Precision™
Technical Support – Servers and Storage toll-free: 800 858 0960
Technical Support – Projectors, PDAs, toll-free: 800 858 2920
Switches, Routers, etc.
Technical Support – Printers toll-free: 800 858 2311
Customer Service toll-free: 800 858 2060
Customer Service Fax 592 818 1308
Home and Small Business toll-free: 800 858 2222
Preferred Accounts Division toll-free: 800 858 2557
Large Corporate Accounts GCP toll-free: 800 858 2055
Large Corporate Accounts Key Accounts toll-free: 800 858 2628
Large Corporate Accounts North toll-free: 800 858 2999
Large Corporate Accounts North toll-free: 800 858 2955
Government and Education
Large Corporate Accounts East toll-free: 800 858 2020
Large Corporate Accounts East toll-free: 800 858 2669
Government and Education
Large Corporate Accounts Queue Team toll-free: 800 858 2572
Large Corporate Accounts South toll-free: 800 858 2355
Large Corporate Accounts West toll-free: 800 858 2811
Large Corporate Accounts Spare Parts toll-free: 800 858 2621
Colombia Online Support www.dell.com/co
[email protected]
Technical Support, Customer Service, Sales 01-800-915-4755

Appendix 127
book.book Page 128 Monday, July 23, 2007 3:47 PM

Country (City) Service Type Area Codes,

International Access Code Local Numbers, and
Country Code Toll-Free Numbers
City Code Web and E-mail Address
Costa Rica Online Support www.dell.com/cr
[email protected]
Technical Support, Customer Service, Sales 0800-012-0231
Czech Republic (Prague) Online Support support.euro.dell.com
International Access Code: 00 [email protected]
Country Code: 420 Technical Support 22537 2727
Customer Service 22537 2707
Fax 22537 2714
Technical Fax 22537 2728
Switchboard 22537 2711
Denmark (Copenhagen) Online Support support.euro.dell.com
International Access Code: 00 Technical Support 7023 0182
Country Code: 45 Customer Service – Relational 7023 0184
Home/Small Business Customer Service 3287 5505
Switchboard – Relational 3287 1200
Switchboard Fax – Relational 3287 1201
Switchboard – Home/Small Business 3287 5000
Switchboard Fax – Home/Small Business 3287 5001
Dominica Online Support www.dell.com/dm
[email protected]
Technical Support, Customer Service, Sales toll-free: 1-866-278-6821
Dominican Republic Online Support www.dell.com/do
[email protected]
Technical Support, Customer Service, Sales 1-800-156-1588
Ecuador Online Support www.dell.com/ec
[email protected]
Technical Support, Customer Service, Sales toll-free: 999-119-877-655-3355
(calling from Quito)
Technical Support, Customer Service, Sales toll-free: 1800-999-119-877-655-3355
(calling from Guayaquil)

128 Appendix
book.book Page 129 Monday, July 23, 2007 3:47 PM

Country (City) Service Type Area Codes,

International Access Code Local Numbers, and
Country Code Toll-Free Numbers
City Code Web and E-mail Address
El Salvador Online Support www.dell.com/sv
[email protected]
Technical Support, Customer Service, Sales 800-6132
Finland (Helsinki) Online Support support.euro.dell.com
International Access Code: 990 [email protected]
Country Code: 358 Technical Support 0207 533 555
City Code: 9 Customer Service 0207 533 538
Switchboard 0207 533 533
Fax 0207 533 530
Sales under 500 employees 0207 533 540
Sales over 500 employees 0207 533 533
France (Paris) (Montpellier) Online Support support.euro.dell.com
International Access Code: 00 Home and Small Business
Country Code: 33 Technical Support 0825 387 270
City Codes: (1) (4) Customer Service 0825 823 833
Switchboard 0825 004 700
Switchboard (calls from outside of France) 04 99 75 40 00
Sales 0825 004 700
Fax 0825 004 701
Fax (calls from outside of France) 04 99 75 40 01
Corporate
Technical Support 0825 004 719
Customer Service 0825 338 339
Switchboard 01 55 94 71 00
Sales 01 55 94 71 00
Fax 01 55 94 71 01

Appendix 129
book.book Page 130 Monday, July 23, 2007 3:47 PM

Country (City) Service Type Area Codes,

International Access Code Local Numbers, and
Country Code Toll-Free Numbers
City Code Web and E-mail Address
Germany (Frankfurt) Online Support support.euro.dell.com
International Access Code: 00 [email protected]
Country Code: 49 m

City Code: 69 Technical Support 069 9792-7200

Home/Small Business Customer Service 0180-5-224400
Global Segment Customer Service 069 9792-7320
Preferred Accounts Customer Service 069 9792-7320
Large Accounts Customer Service 069 9792-7320
Public Accounts Customer Service 069 9792-7320
Switchboard 069 9792-7000
Greece Online Support support.euro.dell.com
International Access Code: 00 Technical Support 00800-44 14 95 18
Country Code: 30 Gold Service Technical Support 00800-44 14 00 83
Switchboard 2108129810
Gold Service Switchboard 2108129811
Sales 2108129800
Fax 2108129812
Grenada Online Support www.dell.com/gd
[email protected]
Technical Support, Customer Service, Sales toll-free: 1-866-540-3355
Guatemala Online Support www.dell.com/gt
[email protected]
Technical Support, Customer Service, Sales 1-800-999-0136
Guyana Online Support [email protected]
Technical Support, Customer Service, Sales toll-free: 1-877-270-4609

130 Appendix
book.book Page 131 Monday, July 23, 2007 3:47 PM

Country (City) Service Type Area Codes,

International Access Code Local Numbers, and
Country Code Toll-Free Numbers
City Code Web and E-mail Address
Hong Kong Online Support support.ap.dell.com
International Access Code: 001 support.dell.com.cn/email
Country Code: 852 Technical Support – Dimension and 00852-2969 3188
Inspiron
Technical Support – OptiPlex, Latitude, 00852-2969 3191
and Dell Precision
Technical Support – Servers and Storage 00852-2969 3196
Technical Support – Projectors, PDAs, 00852-3416 0906
Switches, Routers, etc.
Customer Service 00852-3416 0910
Large Corporate Accounts 00852-3416 0907
Global Customer Programs 00852-3416 0908
Medium Business Division 00852-3416 0912
Home and Small Business Division 00852-2969 3105

Appendix 131
book.book Page 132 Monday, July 23, 2007 3:47 PM

Country (City) Service Type Area Codes,

International Access Code Local Numbers, and
Country Code Toll-Free Numbers
City Code Web and E-mail Address
India Online Support support.ap.dell.com
Portable and Desktop Support
Desktop Support E-mail [email protected]
Portable Support E-mail [email protected]
Phone Numbers 080-25068032 or 080-25068034
or your city STD code + 60003355
or toll-free: 1-800-425-8045
Server Support
E-mail [email protected]
Phone Numbers 080-25068032 or 080-25068034
or your city STD code + 60003355
or toll-free: 1800 425 8045
Gold Support Only
E-mail [email protected]
Phone Numbers 080-25068033
or your city STD code + 60003355
or toll-free: 1-800-425-9045
Customer Service
Home and Small Business [email protected]
toll-free: 1800-4254051
Large Corporate Accounts [email protected]
toll-free: 1800-4252067
Sales
Large Corporate Accounts 1600 33 8044
Home and Small Business 1600 33 8046

132 Appendix
book.book Page 133 Monday, July 23, 2007 3:47 PM

Country (City) Service Type Area Codes,

International Access Code Local Numbers, and
Country Code Toll-Free Numbers
City Code Web and E-mail Address
Ireland (Cherrywood) Online Support support.euro.dell.com
International Access Code: 00 [email protected]
Country Code: 353 Technical Support
City Code: 1 Business computers 1850 543 543
Home computers 1850 543 543
At Home Support 1850 200 889
Sales
Home 1850 333 200
Small Business 1850 664 656
Medium Business 1850 200 646
Large Business 1850 200 646
Sales E-mail [email protected]
Customer Service
Home and Small Business 01 204 4014
Business (greater than 200 employees) 1850 200 982
General
Fax/Sales Fax 01 204 0103
Switchboard 01 204 4444
U.K. Customer Service (dial within U.K. 0870 906 0010
only)
Corporate Customer Service (dial within 0870 907 4499
U.K. only)
U.K. Sales (dial within U.K. only) 0870 907 4000

Appendix 133
book.book Page 134 Monday, July 23, 2007 3:47 PM

Country (City) Service Type Area Codes,

International Access Code Local Numbers, and
Country Code Toll-Free Numbers
City Code Web and E-mail Address
Italy (Milan) Online Support support.euro.dell.com
International Access Code: 00 Home and Small Business
Country Code: 39 Technical Support 02 577 826 90
City Code: 02 Customer Service 02 696 821 14
Fax 02 696 821 13
Switchboard 02 696 821 12
Corporate
Technical Support 02 577 826 90
Customer Service 02 577 825 55
Fax 02 575 035 30
Switchboard 02 577 821
Jamaica Online Support [email protected]
Technical Support, Customer Service, Sales 1-800-440-9205
(dial from within Jamaica only)

134 Appendix
book.book Page 135 Monday, July 23, 2007 3:47 PM

Country (City) Service Type Area Codes,

International Access Code Local Numbers, and
Country Code Toll-Free Numbers
City Code Web and E-mail Address
Japan (Kawasaki) Online Support support.jp.dell.com
International Access Code: 001 Technical Support – Dimension and toll-free: 0120-198-226
Country Code: 81 Inspiron

City Code: 44 Technical Support outside of Japan – 81-44-520-1435

Dimension and Inspiron
Technical Support – Dell Precision, toll-free: 0120-198-433
OptiPlex, and Latitude
Technical Support outside of Japan – Dell 81-44-556-3894
Precision, OptiPlex, and Latitude
Technical Support – Dell PowerApp, Dell toll-free: 0120-198-498
PowerEdge, Dell PowerConnect, and Dell
PowerVault
Technical Support outside of Japan – 81-44-556-4162
PowerApp, PowerEdge, PowerConnect, and
PowerVault
Technical Support – Projectors, PDAs, toll-free: 0120-981-690
Printers, Routers
Technical Support outside of Japan – 81-44-556-3468
Projectors, PDAs, Printers, Routers
Faxbox Service 044-556-3490
24-Hour Automated Order Status Service 044-556-3801
Customer Service 044-556-4240
Business Sales Division – up to 400 044-556-1465
employees
Preferred Accounts Division Sales – over 044-556-3433
400 employees
Public Sales – government agencies, 044-556-5963
educational institutions, and medical
institutions
Global Segment Japan 044-556-3469
Individual User 044-556-1657
Individual User Online Sales 044-556-2203
Individual User Real Site Sales 044-556-4649
Switchboard 044-556-4300

Appendix 135
book.book Page 136 Monday, July 23, 2007 3:47 PM

Country (City) Service Type Area Codes,

International Access Code Local Numbers, and
Country Code Toll-Free Numbers
City Code Web and E-mail Address
Korea (Seoul) Online Support support.ap.dell.com
International Access Code: 001 Technical Support, Customer Service toll-free: 080-200-3800
Country Code: 82 Technical Support – Dimension, PDA, toll-free: 080-200-3801
City Code: 2 Electronics, and Accessories
Sales toll-free: 080-200-3600
Fax 2194-6202
Switchboard 2194-6000
Latin America Customer Technical Support (Austin, 512 728-4093
Texas, U.S.A.)
Customer Service (Austin, Texas, U.S.A.) 512 728-3619
Fax (Technical Support and Customer 512 728-3883
Service) (Austin, Texas, U.S.A.)
Sales (Austin, Texas, U.S.A.) 512 728-4397
Sales Fax (Austin, Texas, U.S.A.) 512 728-4600
or 512 728-3772
Luxembourg Online Support support.euro.dell.com
International Access Code: 00 Support 342 08 08 075
Country Code: 352 Home/Small Business Sales +32 (0)2 713 15 96
Corporate Sales 26 25 77 81
Customer Service +32 (0)2 481 91 19
Fax 26 25 77 82
Malaysia (Penang) Online Support support.ap.dell.com
International Access Code: 00 Technical Support – Dell Precision, toll-free: 1 800 880 193
Country Code: 60 OptiPlex, and Latitude

City Code: 4 Technical Support – Dimension, Inspiron, toll-free: 1 800 881 306
and Electronics and Accessories
Technical Support – PowerApp, PowerEdge, toll-free: 1800 881 386
PowerConnect, and PowerVault
Customer Service toll-free: 1800 881 306 (option 6)
Transaction Sales toll-free: 1 800 888 202
Corporate Sales toll-free: 1 800 888 213

136 Appendix
book.book Page 137 Monday, July 23, 2007 3:47 PM

Country (City) Service Type Area Codes,

International Access Code Local Numbers, and
Country Code Toll-Free Numbers
City Code Web and E-mail Address
Mexico Online Support www.dell.com/mx
International Access Code: 00 [email protected]
Country Code: 52 Technical Support 001-866-563-4425
Sales 50-81-8800
or 001-800-888-3355
Customer Service 001-877-384-8979
or 001-877-269-3383
Main 50-81-8800
or 001-800-888-3355
or 001-866-851-1754
Montserrat Online Support [email protected]
Technical Support, Customer Service, Sales toll-free: 1-866-278-6822
Netherlands Antilles Online Support [email protected]
Technical Support, Customer Service, Sales 001-800-882-1519
Netherlands (Amsterdam) Online Support support.euro.dell.com
International Access Code: 00 Technical Support 020 674 45 00
Country Code: 31 Technical Support Fax 020 674 47 66
City Code: 20 Home/Small Business Customer Service 020 674 42 00
Relational Customer Service 020 674 4325
Home/Small Business Sales 020 674 55 00
Relational Sales 020 674 50 00
Home/Small Business Sales Fax 020 674 47 75
Relational Sales Fax 020 674 47 50
Switchboard 020 674 50 00
Switchboard Fax 020 674 47 50
New Zealand Online Support support.ap.dell.com
International Access Code: 00 support.ap.dell.com/contactus
Country Code: 64 Technical Support, Customer Service, Sales 0800 441 567
Nicaragua Online Support www.dell.com/ni
[email protected]
Technical Support, Customer Service, Sales 001-800-220-1377

Appendix 137
book.book Page 138 Monday, July 23, 2007 3:47 PM

Country (City) Service Type Area Codes,

International Access Code Local Numbers, and
Country Code Toll-Free Numbers
City Code Web and E-mail Address
Norway (Lysaker) Online Support support.euro.dell.com
International Access Code: 00 Technical Support 671 16882
Country Code: 47 Relational Customer Service 671 17575
Home/Small Business Customer Service 23162298
Switchboard 671 16800
Fax Switchboard 671 16865
Panama Online Support www.dell.com/pa
[email protected]
Technical Support, Customer Service, Sales 011-800-507-1264
Peru Online Support www.dell.com/pe
[email protected]
Technical Support, Customer Service, Sales 0800-50-669
Poland (Warsaw) Online Support support.euro.dell.com
International Access Code: 011 [email protected]
Country Code: 48 Customer Service Phone 57 95 700
City Code: 22 Customer Service 57 95 999
Sales 57 95 999
Customer Service Fax 57 95 806
Reception Desk Fax 57 95 998
Switchboard 57 95 999
Portugal Online Support support.euro.dell.com
International Access Code: 00 Technical Support 707200149
Country Code: 351 Customer Service 800 300 413
Sales 800 300 410 or 800 300 411 or
800 300 412 or 21 422 07 10
Fax 21 424 01 12
Puerto Rico Online Support www.dell.com/pr
[email protected]
Technical Support toll-free: 1-866-390-4695
or 1-866-851-1760
Customer Service and Sales 1-877-537-3355

138 Appendix
book.book Page 139 Monday, July 23, 2007 3:47 PM

Country (City) Service Type Area Codes,

International Access Code Local Numbers, and
Country Code Toll-Free Numbers
City Code Web and E-mail Address
St. Kitts and Nevis Online Support www.dell.com/kn
[email protected]
Technical Support, Customer Service, Sales toll-free: 1-866-540-3355
St. Lucia Online Support www.dell.com/lc
[email protected]
Technical Support, Customer Service, Sales toll-free: 1-866-464-4352
St. Vincent and the Grenadines Online Support www.dell.com/vc
[email protected]
Technical Support, Customer Service, Sales toll-free: 1-866-464-4353
Singapore (Singapore) NOTE: The phone numbers in this section
International Access Code: 005 should be called from within Singapore or
Malaysia only.
Country Code: 65
Online Support support.ap.dell.com
Technical Support – Dimension, Inspiron, toll-free: 1 800 394 7430
and Electronics and Accessories
Technical Support – OptiPlex, Latitude, toll-free: 1 800 394 7488
and Dell Precision
Technical Support – PowerApp, PowerEdge, toll-free: 1 800 394 7478
PowerConnect, and PowerVault
Customer Service toll-free: 1 800 394 7430 (option 6)
Transaction Sales toll-free: 1 800 394 7412
Corporate Sales toll-free: 1 800 394 7419
Slovakia (Prague) Online Support support.euro.dell.com
International Access Code: 00 [email protected]
Country Code: 421 Technical Support 02 5441 5727
Customer Service 420 22537 2707
Fax 02 5441 8328
Tech Fax 02 5441 8328
Switchboard (Sales) 02 5441 7585

Appendix 139
book.book Page 140 Monday, July 23, 2007 3:47 PM

Country (City) Service Type Area Codes,

International Access Code Local Numbers, and
Country Code Toll-Free Numbers
City Code Web and E-mail Address
South Africa (Johannesburg) Online Support support.euro.dell.com
International Access Code: [email protected]
09/091 Gold Queue 011 709 7713
Country Code: 27 Technical Support 011 709 7710
City Code: 11 Customer Service 011 709 7707
Sales 011 709 7700
Fax 011 706 0495
Switchboard 011 709 7700
Southeast Asian and Pacific Technical Support, Customer Service, and 604 633 4810
Countries Sales (Penang, Malaysia)
Spain (Madrid) Online Support support.euro.dell.com
International Access Code: 00 Home and Small Business
Country Code: 34 Technical Support 902 100 130
City Code: 91 Customer Service 902 118 540
Sales 902 118 541
Switchboard 902 118 541
Fax 902 118 539
Corporate
Technical Support 902 100 130
Customer Service 902 115 236
Switchboard 91 722 92 00
Fax 91 722 95 83
Sweden (Upplands Vasby) Online Support support.euro.dell.com
International Access Code: 00 Technical Support 08 590 05 199
Country Code: 46 Relational Customer Service 08 590 05 642
City Code: 8 Home/Small Business Customer Service 08 587 70 527
Employee Purchase Program (EPP) Support 020 140 14 44
Technical Support Fax 08 590 05 594
Sales 08 587 705 81

140 Appendix
book.book Page 141 Monday, July 23, 2007 3:47 PM

Country (City) Service Type Area Codes,

International Access Code Local Numbers, and
Country Code Toll-Free Numbers
City Code Web and E-mail Address
Switzerland (Geneva) Online Support support.euro.dell.com
International Access Code: 00 [email protected]
Country Code: 41 m

City Code: 22 Technical Support – Home and Small 0844 811 411
Business
Technical Support – Corporate 0844 822 844
Customer Service – Home and Small 0848 802 202
Business
Customer Service – Corporate 0848 821 721
Main 0848 335 599
Fax 022 799 01 90
Sales 022 799 01 01
Taiwan Online Support support.ap.dell.com
International Access Code: 002 support.dell.com.cn/email
Country Code: 886 Technical Support – OptiPlex, Latitude, toll-free: 0080 186 1011
Inspiron, Dimension, and Electronics and
Accessories
Technical Support – Servers and Storage toll-free: 0080 160 1256
Customer Service toll-free: 0080 160 1250
(option 5)
Transaction Sales toll-free: 0080 165 1228
Corporate Sales toll-free: 0080 165 1227
Thailand Online Support support.ap.dell.com
International Access Code: 001 Technical Support (OptiPlex, Latitude, and toll-free: 1800 0060 07
Country Code: 66 Dell Precision)
Technical Support (PowerApp, PowerEdge, toll-free: 1800 0600 09
PowerConnect, and PowerVault)
Customer Service toll-free: 1800 006 007
(option 7)
Corporate Sales toll-free: 1800 006 009
Transaction Sales toll-free: 1800 006 006
Trinidad/Tobago Online Support www.dell.com/tt
[email protected]
Technical Support, Customer Service, Sales toll-free: 1-888-799-5908

Appendix 141
book.book Page 142 Monday, July 23, 2007 3:47 PM

Country (City) Service Type Area Codes,

International Access Code Local Numbers, and
Country Code Toll-Free Numbers
City Code Web and E-mail Address
Turks and Caicos Islands Online Support www.dell.com/tc
[email protected]
Technical Support, Customer Service, Sales toll-free: 1-877-441-4735
U.K. (Bracknell) Online Support support.euro.dell.com
International Access Code: 00 [email protected]
Country Code: 44 Customer Service Online support.euro.dell.com/uk/en/ECare/form/home.asp
City Code: 1344 Sales
Home and Small Business Sales 0870 907 4000
Corporate/Public Sector Sales 01344 860 456
Customer Service
Home and Small Business 0870 906 0010
Corporate 01344 373 185
Preferred Accounts (500–5000 employees) 0870 906 0010
Global Accounts 01344 373 186
Central Government 01344 373 193
Local Government & Education 01344 373 199
Health 01344 373 194
Technical Support
Corporate/Preferred Accounts/PCA (1000+ 0870 908 0500
employees)
Other Dell Products 0870 353 0800
General
Home and Small Business Fax 0870 907 4006
Uruguay Online Support www.dell.com/uy
[email protected]
Technical Support, Customer Service, Sales toll-free: 000-413-598-2521

142 Appendix
book.book Page 143 Monday, July 23, 2007 3:47 PM

Country (City) Service Type Area Codes,

International Access Code Local Numbers, and
Country Code Toll-Free Numbers
City Code Web and E-mail Address
U.S.A. (Austin, Texas) Dell Services for the Deaf, Hard-of-Hearing, toll-free: 1-877-DELLTTY
International Access Code: 011 or Speech-Impaired (1-877-335-5889)
Country Code: 1 Fax toll-free: 1-800-727-8320
Technical Support support.dell.com
Home and Home Office toll-free: 1-800-624-9896
Portable and Desktop AutoTech toll-free: 1-800-247-9362
Small Business toll-free: 1-800-456-3355
Medium and Large Business toll-free: 1-877-671-3355
State and Local Government toll-free: 1-800-981-3355
Federal Government toll-free: 1-800-727-1100
Healthcare toll-free: 1-800-274-1550
K-12 Education toll-free: 1-888-977-3355
Higher Education toll-free: 1-800-274-7799
Printers, Projectors, PDAs, and MP3 Players toll-free: 1-877-459-7298
Customer Service toll-free: 1-800-624-9897
Automated Order Status toll-free: 1-800-433-9014
Small Business toll-free: 1-800-456-3355
Medium and Large Business toll-free: 1-877-671-3355
State and Local Government toll-free: 1-800-981-3355
Federal Government toll-free: 1-800-727-1100
Healthcare toll-free: 1-800-274-1550
K-12 Education toll-free: 1-888-977-3355
Higher Education toll-free: 1-800-274-7799
Employee Purchase Program (EPP) toll-free: 1-800-695-8133
Financial Services www.dellfinancialservices.com
Leases and Loans toll-free: 1-877-577-3355
Dell Preferred Accounts (DPA) toll-free: 1-800-283-2210
Sales 1-800-289-3355 or 1-800-879-3355
Dell Outlet Store toll-free: 1-888-798-7561
Software and Peripherals Sales toll-free: 1-800-671-3355

Appendix 143
book.book Page 144 Monday, July 23, 2007 3:47 PM

Country (City) Service Type Area Codes,

International Access Code Local Numbers, and
Country Code Toll-Free Numbers
City Code Web and E-mail Address
U.S. Virgin Islands Online Support www.dell.com/vi
[email protected]
Technical Support, Customer Service, Sales toll-free: 1-877-702-4360
Venezuela Online Support www.dell.com/ve
[email protected]
Technical Support, Customer Service, Sales 0800-100-4752

144 Appendix
book.book Page 145 Monday, July 23, 2007 3:47 PM

Glossary

Terms in this Glossary are provided for B

informational purposes only and may or may not
battery life span — The length of time (years) during
describe features included with your particular
which a portable computer battery is able to be depleted
computer. and recharged.
battery operating time — The length of time (minutes or
A hours) that a portable computer battery powers the
computer.
AC — alternating current — The form of electricity that
BIOS — basic input/output system — A program (or
powers your computer when you plug the AC adapter
utility) that serves as an interface between the computer
power cable in to an electrical outlet.
hardware and the operating system. Unless you
ACPI — advanced configuration and power interface — understand what effect these settings have on the
A power management specification that enables computer, do not change them. Also referred to as system
Microsoft® Windows® operating systems to put a setup.
computer in standby or hibernate mode to conserve the
bit — The smallest unit of data interpreted by your
amount of electrical power allocated to each device
computer.
attached to the computer.
Bluetooth® wireless technology — A wireless technology
AGP — accelerated graphics port — A dedicated graphics
standard for short-range (9 m [29 feet]) networking
port that allows system memory to be used for video-
devices that allows for enabled devices to automatically
related tasks. AGP delivers a smooth, true-color video
recognize each other.
image because of the faster interface between the video
circuitry and the computer memory. boot sequence — Specifies the order of the devices from
which the computer attempts to boot.
AHCI — Advanced Host Controller Interface — An
interface for a SATA hard drive Host Controller which bootable CD — A CD that you can use to start your
allows the storage driver to enable technologies such as computer. In case your hard drive is damaged or your
Native Command Queuing (NCQ) and hot plug. computer has a virus, ensure that you always have a
bootable CD or floppy disk available. Your Drivers and
ALS — ambient light sensor — A feature that helps to
Utilities (or ResourceCD) is a bootable CD.
control display brightness.
bootable disk — A disk that you can use to start your
antivirus software — A program designed to identify,
computer. In case your hard drive is damaged or your
quarantine, and/or delete viruses from your computer.
computer has a virus, ensure that you always have a
ASF — alert standards format — A standard to define a bootable CD or floppy disk available.
mechanism for reporting hardware and software alerts to a
bps — bits per second — The standard unit for measuring
management console. ASF is designed to be platform- and
data transmission speed.
operating system-independent.
BTU — British thermal unit — A measurement of heat
output.

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bus — A communication pathway between the COA — Certificate of Authenticity — The Windows
components in your computer. alpha-numeric code located on a sticker on your computer.
bus speed — The speed, given in MHz, that indicates how Also referred to as the Product Key or Product ID.
fast a bus can transfer information. Control Panel — A Windows utility that allows you to
byte — The basic data unit used by your computer. A byte modify operating system and hardware settings, such as
is usually equal to 8 bits. display settings.
controller — A chip that controls the transfer of data
between the processor and memory or between the
C processor and devices.
C — Celsius — A temperature measurement scale where CRIMM — continuity rambus in-line memory module
0° is the freezing point and 100° is the boiling point of — A special module that has no memory chips and is used
water. to fill unused RIMM slots.
cache — A special high-speed storage mechanism which cursor — The marker on a display or screen that shows
can be either a reserved section of main memory or an where the next keyboard, touch pad, or mouse action will
independent high-speed storage device. The cache occur. It often is a blinking solid line, an underline
enhances the efficiency of many processor operations. character, or a small arrow.
L1 cache — Primary cache stored inside the processor.
L2 cache — Secondary cache which can either be external D
to the processor or incorporated into the processor
architecture. DDR SDRAM — double-data-rate SDRAM — A type of
SDRAM that doubles the data burst cycle, improving
carnet — An international customs document that system performance.
facilitates temporary imports into foreign countries. Also
known as a merchandise passport. DDR2 SDRAM — double-data-rate 2 SDRAM — A type
of DDR SDRAM that uses a 4-bit prefetch and other
CD-R — CD recordable — A recordable version of a CD. architectural changes to boost memory speed to over
Data can be recorded only once onto a CD-R. Once 400 MHz.
recorded, the data cannot be erased or written over.
device — Hardware such as a disk drive, printer, or keyboard
CD-RW — CD rewritable — A rewritable version of a that is installed in or connected to your computer.
CD. Data can be written to a CD-RW disc, and then
erased and written over (rewritten). device driver — See driver.

CD-RW drive — A drive that can read CDs and write to DIMM — dual in-line memory module — A circuit board
CD-RW (rewritable CDs) and CD-R (recordable CDs) with memory chips that connects to a memory module on
discs. You can write to CD-RW discs multiple times, but the system board.
you can write to CD-R discs only once. DIN connector — A round, six-pin connector that
CD-RW/DVD drive — A drive, sometimes referred to as a conforms to DIN (Deutsche Industrie-Norm) standards;
combo drive, that can read CDs and DVDs and write to it is typically used to connect PS/2 keyboard or mouse
CD-RW (rewritable CDs) and CD-R (recordable CDs) cable connectors.
discs. You can write to CD-RW discs multiple times, but disk striping — A technique for spreading data over
you can write to CD-R discs only once. multiple disk drives. Disk striping can speed up operations
clock speed — The speed, given in MHz, that indicates that retrieve data from disk storage. Computers that use
how fast computer components that are connected to the disk striping generally allow the user to select the data
system bus operate. unit size or stripe width.

146 Glossary
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DMA — direct memory access — A channel that allows

certain types of data transfer between RAM and a device
E
to bypass the processor. ECC — error checking and correction — A type of
memory that includes special circuitry for testing the
docking device — See APR.
accuracy of data as it passes in and out of memory.
DMTF — Distributed Management Task Force — A
ECP — extended capabilities port — A parallel connector
consortium of hardware and software companies who
design that provides improved bidirectional data
develop management standards for distributed desktop,
transmission. Similar to EPP, ECP uses direct memory
network, enterprise, and Internet environments.
access to transfer data and often improves performance.
domain — A group of computers, programs, and devices
EIDE — enhanced integrated device electronics — An
on a network that are administered as a unit with common
improved version of the IDE interface for hard drives and
rules and procedures for use by a specific group of users. A
CD drives.
user logs on to the domain to gain access to the resources.
EMI — electromagnetic interference — Electrical
DRAM — dynamic random-access memory — Memory
interference caused by electromagnetic radiation.
that stores information in integrated circuits containing
capacitors. ENERGY STAR® — Environmental Protection Agency
requirements that decrease the overall consumption of
driver — Software that allows the operating system to
electricity.
control a device such as a printer. Many devices do not
work properly if the correct driver is not installed in the EPP — enhanced parallel port — A parallel connector
computer. design that provides bidirectional data transmission.
DSL — Digital Subscriber Line — A technology that ESD — electrostatic discharge — A rapid discharge of
provides a constant, high-speed Internet connection static electricity. ESD can damage integrated circuits
through an analog telephone line. found in computer and communications equipment.
dual-core — A technology in which two physical expansion card — A circuit board that installs in an
computational units exist inside a single processor expansion slot on the system board in some computers,
package, thereby increasing computing efficiency and expanding the capabilities of the computer. Examples
multi-tasking ability. include video, modem, and sound cards.
dual display mode — A display setting that allows you to expansion slot — A connector on the system board (in
use a second monitor as an extension of your display. Also some computers) where you insert an expansion card,
referred to as extended display mode. connecting it to the system bus.
DVD-R — DVD recordable — A recordable version of a ExpressCard — A removable I/O card adhering to the
DVD. Data can be recorded only once onto a DVD-R. PCMCIA standard. Modems and network adapters are
Once recorded, the data cannot be erased or written over. common types of ExpressCards. ExpressCards support
both the PCI Express and USB 2.0 standard.
DVD+RW — DVD rewritable — A rewritable version of
a DVD. Data can be written to a DVD+RW disc, and Express Service Code — A numeric code located on a
then erased and written over (rewritten). (DVD+RW sticker on your Dell™ computer. Use the Express Service
technology is different from DVD-RW technology.) Code when contacting Dell for assistance. Express Service
Code service may not be available in some countries.
DVD+RW drive — drive that can read DVDs and most
CD media and write to DVD+RW (rewritable DVDs) discs. extended display mode — A display setting that allows
you to use a second monitor as an extension of your
DVI — digital video interface — A standard for digital
display. Also referred to as dual display mode.
transmission between a computer and a digital video
display.

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extended PC Card — A PC Card that extends beyond the GHz — gigahertz — A measurement of frequency that
edge of the PC Card slot when installed. equals one thousand million Hz, or one thousand MHz.
The speeds for computer processors, buses, and interfaces
are often measured in GHz.
F graphics mode — A video mode that can be defined as x
Fahrenheit — A temperature measurement scale where horizontal pixels by y vertical pixels by z colors. Graphics
32° is the freezing point and 212° is the boiling point of modes can display an unlimited variety of shapes and
water. fonts.
FBD — fully-buffered DIMM — A DIMM with DDR2 GUI — graphical user interface — Software that interacts
DRAM chips and an Advanced Memory Buffer (AMB) with the user by means of menus, windows, and icons.
that speeds communication between the DDR2 SDRAM Most programs that operate on the Windows operating
chips and the system. systems are GUIs.
FCC — Federal Communications Commission — A U.S.
agency responsible for enforcing communications-related
regulations that state how much radiation computers and
H
other electronic equipment can emit. hard drive — A drive that reads and writes data on a hard
fingerprint reader — A strip sensor that uses your unique disk. The terms hard drive and hard disk are often used
fingerprint to authenticate your user identity to help interchangeably.
secure your computer. heat sink — A metal plate on some processors that helps
folder — A term used to describe space on a disk or drive dissipate heat.
where files are organized and grouped. Files in a folder can hibernate mode — A power management mode that saves
be viewed and ordered in various ways, such as everything in memory to a reserved space on the hard
alphabetically, by date, and by size. drive and then turns off the computer. When you restart
format — The process that prepares a drive or disk for file the computer, the memory information that was saved to
storage. When a drive or disk is formatted, the existing the hard drive is automatically restored.
information on it is lost. HTTP — hypertext transfer protocol — A protocol for
FSB — front side bus — The data path and physical exchanging files between computers connected to the
interface between the processor and RAM. Internet.

FTP — file transfer protocol — A standard Internet Hz — hertz — A unit of frequency measurement that
protocol used to exchange files between computers equals 1 cycle per second. Computers and electronic
connected to the Internet. devices are often measured in kilohertz (kHz), megahertz
(MHz), gigahertz (GHz), or terahertz (THz).

G I
G — gravity — A measurement of weight and force.
IC — integrated circuit — A semiconductor wafer, or
GB — gigabyte — A measurement of data storage that chip, on which thousands or millions of tiny electronic
equals 1024 MB (1,073,741,824 bytes). When used to components are fabricated for use in computer, audio, and
refer to hard drive storage, the term is often rounded to video equipment.
1,000,000,000 bytes.

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IDE — integrated device electronics — An interface for KB — kilobyte — A unit of data that equals 1024 bytes
mass storage devices in which the controller is integrated but is often referred to as 1000 bytes.
into the hard drive or CD drive. key combination — A command requiring you to press
IEEE 1394 — Institute of Electrical and Electronics multiple keys at the same time.
Engineers, Inc. — A high-performance serial bus used to kHz — kilohertz — A measurement of frequency that
connect IEEE 1394-compatible devices, such as digital equals 1000 Hz.
cameras and DVD players, to the computer.
infrared sensor — A port that allows you to transfer data
between the computer and infrared-compatible devices L
without using a cable connection.
LAN — local area network — A computer network
integrated — Usually refers to components that are covering a small area. A LAN usually is confined to a
physically located on the computer’s system board. Also building or a few nearby buildings. A LAN can be
referred to as built-in. connected to another LAN over any distance through
I/O — input/output — An operation or device that enters telephone lines and radio waves to form a wide area
and extracts data from your computer. Keyboards and network (WAN).
printers are I/O devices. LCD — liquid crystal display — The technology used by
I/O address — An address in RAM that is associated with portable computer and flat-panel displays.
a specific device (such as a serial connector, parallel LED — light-emitting diode — An electronic component
connector, or expansion slot) and allows the processor to that emits light to indicate the status of the computer.
communicate with that device.
local bus — A data bus that provides a fast throughput for
IrDA — Infrared Data Association — The organization devices to the processor.
that creates international standards for infrared
LPT — line print terminal — The designation for a
communications.
parallel connection to a printer or other parallel device.
IRQ — interrupt request — An electronic pathway
assigned to a specific device so that the device can
communicate with the processor. Each device connection M
must be assigned an IRQ. Although two devices can share
Mb — megabit — A measurement of memory chip
the same IRQ assignment, you cannot operate both
capacity that equals 1024 Kb.
devices simultaneously.
Mbps — megabits per second — One million bits per
ISP — Internet service provider — A company that allows
second. This measurement is typically used for
you to access its host server to connect directly to the
transmission speeds for networks and modems.
Internet, send and receive e-mail, and access websites.
The ISP typically provides you with a software package, MB — megabyte — A measurement of data storage that
user name, and access phone numbers for a fee. equals 1,048,576 bytes. 1 MB equals 1024 KB. When used
to refer to hard drive storage, the term is often rounded to
1,000,000 bytes.
K MB/sec — megabytes per second — One million bytes
Kb — kilobit — A unit of data that equals 1024 bits. A per second. This measurement is typically used for data
measurement of the capacity of memory integrated transfer ratings.
circuits. media bay — A bay that supports devices such as optical
drives, a second battery, or a Dell TravelLite™ module.

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memory — A temporary data storage area inside your

computer. Because the data in memory is not permanent,
N
it is recommended that you frequently save your files network adapter — A chip that provides network
while you are working on them, and always save your files capabilities. A computer may include a network adapter
before you shut down the computer. Your computer can on its system board, or it may contain a PC Card with an
contain several different forms of memory, such as RAM, adapter on it. A network adapter is also referred to as a
ROM, and video memory. Frequently, the word memory is NIC (network interface controller).
used as a synonym for RAM. NIC — See network adapter.
memory address — A specific location where data is notification area — The section of the Windows taskbar
temporarily stored in RAM. that contains icons for providing quick access to programs
memory mapping — The process by which the computer and computer functions, such as the clock, volume
assigns memory addresses to physical locations at start-up. control, and print status. Also referred to as system tray.
Devices and software can then identify information that ns — nanosecond — A measure of time that equals one
the processor can access. billionth of a second.
memory module — A small circuit board containing NVRAM — nonvolatile random access memory — A type
memory chips, which connects to the system board. of memory that stores data when the computer is turned off
MHz — megahertz — A measure of frequency that equals or loses its external power source. NVRAM is used for
1 million cycles per second. The speeds for computer maintaining computer configuration information such as
processors, buses, and interfaces are often measured in date, time, and other system setup options that you can set.
MHz.
Mini PCI — A standard for integrated peripheral devices
with an emphasis on communications such as modems
O
and NICs. A Mini PCI card is a small external card that is optical drive — A drive that uses optical technology to
functionally equivalent to a standard PCI expansion card. read or write data from CDs, DVDs, or DVD+RWs.
Mini-Card — A small card designed for integrated Example of optical drives include CD drives, DVD drives,
peripherals, such as communication NICs. The Mini- CD-RW drives, and CD-RW/DVD combo drives.
Card is functionally equivalent to a standard PCI
expansion card.
P
modem — A device that allows your computer to
communicate with other computers over analog partition — A physical storage area on a hard drive that is
telephone lines. Three types of modems include: external, assigned to one or more logical storage areas known as
PC Card, and internal. You typically use your modem to logical drives. Each partition can contain multiple logical
connect to the Internet and exchange e-mail. drives.

module bay — See media bay. PC Card — A removable I/O card adhering to the
PCMCIA standard. Modems and network adapters are
MP — megapixel — A measure of image resolution used common types of PC Cards.
for digital cameras.
PCI — peripheral component interconnect — PCI is a
ms — millisecond — A measure of time that equals one local bus that supports 32-and 64-bit data paths,
thousandth of a second. Access times of storage devices providing a high-speed data path between the processor
are often measured in ms. and devices such as video, drives, and networks.

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PCI Express — A modification to the PCI interface that RAM — random-access memory — The primary
boosts the data transfer rate between the processor and temporary storage area for program instructions and data.
the devices attached to it. PCI Express can transfer data at Any information stored in RAM is lost when you shut
speeds from 250 MB/sec to 4 GB/sec. If the PCI Express down your computer.
chip set and the device are capable of different speeds, readme file — A text file included with a software package
they will operate at the slower speed. or hardware product. Typically, readme files provide
PCMCIA — Personal Computer Memory Card installation information and describe new product
International Association — The organization that enhancements or corrections that have not yet been
establishes standards for PC Cards. documented.
PIO — programmed input/output — A method of read-only — Data and/or files you can view but cannot
transferring data between two devices through the edit or delete. A file can have read-only status if:
processor as part of the data path. • It resides on a physically write-protected floppy disk,
pixel — A single point on a display screen. Pixels are CD, or DVD.
arranged in rows and columns to create an image. A video • It is located on a network in a directory and the
resolution, such as 800 x 600, is expressed as the number system administrator has assigned rights only to
of pixels across by the number of pixels up and down. specific individuals.
Plug-and-Play — The ability of the computer to refresh rate — The frequency, measured in Hz, at which
automatically configure devices. Plug and Play provides your screen's horizontal lines are recharged (sometimes
automatic installation, configuration, and compatibility also referred to as its vertical frequency). The higher the
with existing hardware if the BIOS, operating system, and refresh rate, the less video flicker can be seen by the
all devices are Plug and Play compliant. human eye.
POST — power-on self-test — Diagnostics programs, resolution — The sharpness and clarity of an image
loaded automatically by the BIOS, that perform basic tests produced by a printer or displayed on a monitor. The
on the major computer components, such as memory, hard higher the resolution, the sharper the image.
drives, and video. If no problems are detected during POST, RFI — radio frequency interference — Interference that
the computer continues the start-up. is generated at typical radio frequencies, in the range of
processor — A computer chip that interprets and executes 10 kHz to 100,000 MHz. Radio frequencies are at the
program instructions. Sometimes the processor is referred lower end of the electromagnetic frequency spectrum and
to as the CPU (central processing unit). are more likely to have interference than the higher
PS/2 — personal system/2 — A type of connector for frequency radiations, such as infrared and light.
attaching a PS/2-compatible keyboard, mouse, or keypad. ROM — read-only memory — Memory that stores data
PXE — pre-boot execution environment — A WfM and programs that cannot be deleted or written to by the
(Wired for Management) standard that allows networked computer. ROM, unlike RAM, retains its contents after
computers that do not have an operating system to be you shut down your computer. Some programs essential to
configured and started remotely. the operation of your computer reside in ROM.
RPM — revolutions per minute — The number of
rotations that occur per minute. Hard drive speed is often
R measured in rpm.
RAID — redundant array of independent disks — A RTC — real time clock — Battery-powered clock on the
method of providing data redundancy. Some common system board that keeps the date and time after you shut
implementations of RAID include RAID 0, RAID 1, down the computer.
RAID 5, RAID 10, and RAID 50.

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RTCRST — real-time clock reset — A jumper on the SIM — Subscriber Identity Module — A SIM card
system board of some computers that can often be used contains a microchip that encrypts voice and data
for troubleshooting problems. transmissions. SIM cards can be used in phones or
portable computers.
smart card — A card that is embedded with a processor
S and a memory chip. Smart cards can be used to
SAS — serial attached SCSI — A faster, serial version of authenticate a user on computers equipped for smart
the SCSI interface (as opposed to the original SCSI cards.
parallel architecture). S/PDIF — Sony/Philips Digital Interface — An audio
SATA — serial ATA — A faster, serial version of the ATA transfer file format that allows the transfer of audio from
(IDE) interface. one file to another without converting it to and from an
analog format, which could degrade the quality of the file.
ScanDisk — A Microsoft utility that checks files, folders, and
the hard disk’s surface for errors. ScanDisk often runs when standby mode — A power management mode that shuts
you restart the computer after it has stopped responding. down all unnecessary computer operations to save energy.
SCSI — small computer system interface — A high-speed Strike Zone™ — Reinforced area of the platform base
interface used to connect devices to a computer, such as that protects the hard drive by acting as a dampening
hard drives, CD drives, printers, and scanners. The SCSI device when a computer experiences resonating shock or
can connect many devices using a single controller. Each is dropped (whether the computer is on or off).
device is accessed by an individual identification number surge protectors — Prevent voltage spikes, such as those
on the SCSI controller bus. that may occur during an electrical storm, from entering
SDRAM — synchronous dynamic random-access memory the computer through the electrical outlet. Surge
— A type of DRAM that is synchronized with the optimal protectors do not protect against lightning strikes or against
clock speed of the processor. brownouts, which occur when the voltage drops more than
20 percent below the normal AC-line voltage level.
serial connector — An I/O port often used to connect
devices such as a handheld digital device or digital camera Network connections cannot be protected by surge
to your computer. protectors. Always disconnect the network cable from the
network connector during electrical storms.
Service Tag — A bar code label on your computer that
identifies your computer when you access Dell Support at SVGA — super-video graphics array — A video standard
support.dell.com or when you call Dell for customer for video cards and controllers. Typical SVGA resolutions
service or technical support. are 800 x 600 and 1024 x 768.
setup program — A program that is used to install and The number of colors and resolution that a program
configure hardware and software. The setup.exe or displays depends on the capabilities of the monitor, the
install.exe program comes with most Windows software video controller and its drivers, and the amount of video
packages. Setup program differs from system setup. memory installed in the computer.
shortcut — An icon that provides quick access to S-video TV-out — A connector used to attach a TV or
frequently used programs, files, folders, and drives. When digital audio device to the computer.
you place a shortcut on your Windows desktop and SXGA — super-extended graphics array — A video
double-click the icon, you can open its corresponding standard for video cards and controllers that supports
folder or file without having to find it first. Shortcut icons resolutions up to 1280 x 1024.
do not change the location of files. If you delete a
shortcut, the original file is not affected. Also, you can
rename a shortcut icon.

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SXGA+ — super-extended graphics array plus — A video USB — universal serial bus — A hardware interface for a
standard for video cards and controllers that supports low-speed device such as a USB-compatible keyboard,
resolutions up to 1400 x 1050. mouse, joystick, scanner, set of speakers, printer,
system board — The main circuit board in your computer. broadband devices (DSL and cable modems), imaging
Also known as the motherboard. devices, or storage devices. Devices are plugged directly in
to a 4-pin socket on your computer or in to a multi-port
system setup — A utility that serves as an interface between hub that plugs in to your computer. USB devices can be
the computer hardware and the operating system. System connected and disconnected while the computer is turned
setup allows you to configure user-selectable options in the on, and they can also be daisy-chained together.
BIOS, such as date and time or system password. Unless
you understand what effect the settings have on the UTP — unshielded twisted pair — Describes a type of
computer, do not change the settings for this program. cable used in most telephone networks and some
computer networks. Pairs of unshielded wires are twisted
to protect against electromagnetic interference, rather
T than relying on a metal sheath around each pair of wires to
protect against interference.
TAPI — telephony application programming interface —
UXGA — ultra extended graphics array — A video
Enables Windows programs to operate with a wide variety
standard for video cards and controllers that supports
of telephony devices, including voice, data, fax, and video.
resolutions up to 1600 x 1200.
text editor — A program used to create and edit files that
contain only text; for example, Windows Notepad uses a
text editor. Text editors do not usually provide word wrap V
or formatting functionality (the option to underline,
change fonts, and so on). video controller — The circuitry on a video card or on the
system board (in computers with an integrated video
TPM — trusted platform module — A hardware-based controller) that provides the video capabilities—in
security feature that when combined with security combination with the monitor—for your computer.
software enhances network and computer security by
enabling features such as file and e-mail protection. video memory — Memory that consists of memory chips
dedicated to video functions. Video memory is usually
travel module — A plastic device designed to fit inside faster than system memory. The amount of video memory
the module bay of a portable computer to reduce the installed primarily influences the number of colors that a
weight of the computer. program can display.
video mode — A mode that describes how text and
U graphics are displayed on a monitor. Graphics-based
software, such as Windows operating systems, displays in
UMA — unified memory allocation — System memory video modes that can be defined as x horizontal pixels by y
dynamically allocated to video. vertical pixels by z colors. Character-based software, such
UPS — uninterruptible power supply — A backup power as text editors, displays in video modes that can be
source used when the electrical power fails or drops to an defined as x columns by y rows of characters.
unacceptable voltage level. A UPS keeps a computer video resolution — See resolution.
running for a limited amount of time when there is no
electrical power. UPS systems typically provide surge
suppression and may also provide voltage regulation.
Small UPS systems provide battery power for a few
minutes to enable you to shut down your computer.

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virus — A program that is designed to inconvenience you write-protected — Files or media that cannot be changed.
or to destroy data stored on your computer. A virus Use write-protection when you want to protect data from
program moves from one computer to another through an being changed or destroyed. To write-protect a 3.5-inch
infected disk, software downloaded from the Internet, or floppy disk, slide its write-protect tab to the open
e-mail attachments. When an infected program starts, its position.
embedded virus also starts. WWAN — wireless wide area network. A wireless high-
A common type of virus is a boot virus, which is stored in speed data network using cellular technology and covering
the boot sectors of a floppy disk. If the floppy disk is left in a much larger geographic area than WLAN.
the drive when the computer is shut down and then WXGA — wide-aspect extended graphics array — A video
turned on, the computer is infected when it reads the standard for video cards and controllers that supports
boot sectors of the floppy disk expecting to find the resolutions up to 1280 x 800.
operating system. If the computer is infected, the boot
virus may replicate itself onto all the floppy disks that are
read or written in that computer until the virus is
eradicated.
X
XGA — extended graphics array — A video standard for
V — volt — The measurement of electric potential or
video cards and controllers that supports resolutions up to
electromotive force. One V appears across a resistance of
1024 x 768.
1 ohm when a current of 1 ampere flows through that
resistance.
Z
W ZIF — zero insertion force — A type of socket or
connector that allows a computer chip to be installed or
W — watt — The measurement of electrical power. One
removed with no stress applied to either the chip or its
W is 1 ampere of current flowing at 1 volt.
socket.
WHr — watt-hour — A unit of measure commonly used
Zip — A popular data compression format. Files that have
to indicate the approximate capacity of a battery. For
been compressed with the Zip format are called Zip files
example, a 66-WHr battery can supply 66 W of power for
and usually have a filename extension of.zip. A special
1 hour or 33 W for 2 hours.
kind of zipped file is a self-extracting file, which has a
wallpaper — The background pattern or picture on the filename extension of.exe. You can unzip a self-extracting
Windows desktop. Change your wallpaper through the file by double-clicking it.
Windows Control Panel. You can also scan in your favorite
Zip drive — A high-capacity floppy drive developed by
picture and make it wallpaper.
Iomega Corporation that uses 3.5-inch removable disks
WLAN — wireless local area network. A series of called Zip disks. Zip disks are slightly larger than regular
interconnected computers that communicate with each floppy disks, about twice as thick, and hold up to 100 MB
other over the air waves using access points or wireless of data.
routers to provide Internet access.

154 Glossary
book.book Page 155 Monday, July 23, 2007 3:47 PM

Index

A CD-RW drive D
problems, 35
audio. See sound Dell
CDs, 20 contacting, 122
playing, 18 Dell Diagnostics, 52
B Check Disk, 35 support policy, 120
battery support site, 10
CMOS settings
problems, 33 diagnostic lights, 49
clearing, 119
replacing, 104
computer diagnostics
BIOS, 111 Dell, 52
components inside, 64
boot sequence crashes, 38-39 lights, 12, 49
about, 115 inside view, 64 documentation
changing, 117 restore to previous state, 55-56 End User License
option settings, 116 stops responding, 38 Agreement, 9
booting connectors ergonomics, 9
to a USB device, 117 headphone, 12 Finding Information, 9
microphone, 12 online, 10
USB, 12 Product Information Guide, 9
C regulatory, 9
contacting Dell, 122
cards safety, 9
copying CDs Setup Diagram, 9
installing PCI, 71
general information, 20 warranty, 9
installing PCI Express, 76
helpful tips, 21
PCI, 70 drive panel, 12, 81
how to, 20
PCI Express, 76 removing, 81
removing PCI, 75 copying DVDs replacing, 84
removing PCI Express, 80 general information, 20
drive-panel insert
slots, 70 helpful tips, 21
removing, 83
types supported, 70 how to, 20
replacing, 83
CD/DVD drive cover
drivers
activity light, 11 removing, 63
about, 53
eject button, 11 replacing, 105
identifying, 53
installing, 102
problems, 34
removing, 100

Index 155
 book.book Page 156 Monday, July 23, 2007 3:47 PM
156 Index

drives, 85 floppy drive K

hard drive, 87 installing, 94
keyboard
installing CD/DVD, 102 removing, 92
problems, 37
installing floppy, 94
installing hard drive, 88
problems, 34 H
removing CD/DVD, 100 L
hard drive
removing floppy, 92 labels
activity light, 12
removing hard drive, 87 Microsoft Windows, 9
installing, 88
second hard drive, 91 Service Tag, 9, 11
installing second, 91
serial ATA, 87 latch release
problems, 35
DVD drive removing, 87 cover, 11
problems, 34 lights
hardware
DVDs, 20 Dell Diagnostics, 52 back of computer, 49
playing, 18 diagnostic, 12, 49
Hardware Troubleshooter, 55
hard drive activity, 12
headphone
E connector, 12

e-mail
Help and Support Center, 10 M
problems, 35 help file Media Card Reader
Windows Help and Support installing, 96, 98
End User License
Center, 10 problems, 40
Agreement, 9
hibernate mode, 27-28 removing, 96
ergonomics information, 9
using, 22
error messages
memory
diagnostic lights, 49
I 4-GB configurations, 67
troubleshooting, 36
installing parts installing, 68
before you begin, 61 problems, 41
removing, 69
F recommended tools, 61
type supported, 66
turning off your computer, 61
Files and Settings Transfer messages
Wizard, 29 Internet
connection, about, 16 error, 36
Finding Information, 9 microphone
connection, options, 16
Flex Bay drive problems, 35 connector, 12
Media Card Reader, 12 modem
Internet connection
setting up, 17 problems, 35

156 Index
book.book Page 157 Monday, July 23, 2007 3:47 PM

monitor PCI cards problems (continued)

blank, 47 installing, 71 diagnostic lights, 49
clone mode, 25 removing, 75 drives, 34
connect DVI, 23-24 PCI Express cards DVD drive, 34
connect TV, 23-24 installing, 76 e-mail, 35
connect two, 23-24 removing, 80 error messages, 36
connect VGA, 23-24 general, 38
phone numbers, 122
display settings, 25 hard drive, 35
extended desktop mode, 25 playing CDs and DVDs, 18 Internet, 35
hard to read, 48 power keyboard, 37
motherboard. See system button, 12 Media Card Reader, 40
board conserving, 26 memory, 41
hibernate mode, 27-28 modem, 35
mouse
managing, 26 monitor is blank, 47
problems, 41
options, 27 monitor is hard to read, 48
options, advanced, 28 mouse, 41
options, hibernate, 28 network, 42
N power, 43
options, schemes, 27
network problems, 43 power light conditions, 43
Network Setup Wizard, 26 standby mode, 26 printer, 44
problems, 42 program crashes, 39
power light
setting up, 25 program stops responding, 38
conditions, 43
programs and Windows
Network Setup Wizard, 26
Power Options Properties, 27 compatibility, 39
printer restore to previous state, 55-56
cable, 15 scanner, 45
O screen is blank, 47
connecting, 15
operating system problems, 44 screen is hard to read, 48
reinstalling Windows XP, 56 setting up, 15 software, 38-39
USB, 15 sound and speakers, 46
technical support policy, 120
problems
P battery, 33
troubleshooting tips, 33
volume adjusting, 46
password blue screen, 39
clearing, 118 CD drive, 34 Product Information Guide, 9
jumper, 118 CD-RW drive, 35 Program Compatibility
PC Restore, 57 computer crashes, 38-39 Wizard, 39
computer stops responding, 38
Dell Diagnostics, 52

Index 157
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158 Index

R specifications (continued) U
physical, 110
RAID array, creating, 31 USB
power, 110
regulatory information, 9 booting to devices, 117
processor, 107
connectors, 12
reinstalling technical, 107
Windows XP, 56 video, 107
standby mode, 26 V
support
S contacting Dell, 122
vents, 12
front panel, 12
safety instructions, 9 policy, 120
volume
SATA. See serial ATA support website, 10
adjusting, 46
scanner system board, 65
problems, 45 System Restore, 55-56
serial ATA, 87 system setup W
Service Tag, 9, 11 about, 111 warranty information, 9
settings entering, 111 Windows XP
system setup, 111 options, 112 Device Driver Rollback, 54
Setup Diagram, 9 Files and Settings Transfer
Wizard, 29
software T Hardware Troubleshooter, 55
problems, 38-39 Help and Support Center, 10
technical support
sound policy, 120 Network Setup Wizard, 26
problems, 46 Program Compatibility
telephone numbers, 122 Wizard, 39
volume, 46
transferring information to a reinstalling, 56
speaker
new computer, 29 scanner, 45
problems, 46
volume, 46 troubleshooting System Restore, 55-56
Dell Diagnostics, 52 wizards
specifications
diagnostic lights, 49 Files and Settings Transfer
audio, 108
Hardware Troubleshooter, 55 Wizard, 29
computer information, 107
Help and Support Center, 10 Network Setup Wizard, 26
connectors, 109
restore to previous state, 55-56 Program Compatibility
controls and lights, 109
tips, 33 Wizard, 39
drives, 108
environmental, 110 TV
expansion bus, 108 connect to computer, 23-24
memory, 107

158 Index