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Technical 3

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20 views2 pages

Technical 3

Uploaded by

alsaraf pay
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Omer Mohamed

TECHNICAL SUPPORT ENGINEER

[email protected] +971521609760 Abu Dhabi

SUMMARY
Technical support engineer with two years of experience with management skills, I want to use my
capabilities to work for your company and will aim to learn more and gain practical knowledge that can be
further utilized to accomplish the organizational goals effectively using my energetic, forward-thinking,
leadership, and communication skills for the uplift of our company, Resourceful employee with
outstanding knowledge to develop and maintain a healthy customer pipeline. Consistently works to attract
new business opportunities. Talent in administrative oversight, recruitment processes, and customer
service improvements.

SKILLS
analytical thinking help desk software
teamwork Software applications
Experience with remote Setup Antiviruses
desktop applications diagnosing and
Attention to details troubleshooting
verbal communication Networking
skills Microsoft office
problem-solving Time Managment skills

help desk software


PROFESSIONAL EXPERIENCE
Technical Support and Web developer
I E E E S u d a n Jan 2022 - Present

Identifying hardware and software solutions.


Troubleshooting technical issues.
Diagnosing and repairing faults.
Resolving network issues.
Installing and configuring hardware and software.
Replacing or repairing the necessary parts.
Supporting the roll-out of new applications.
Providing support in the form of procedural documentation.
Testing and evaluating new technologies.
repair software issues.
install anti-virus

ELV Engineer
MegaVolte Jul 2021 - Dec 2021
basic principles practical and fundamental theories in (classic control & advanced control, IoT & web
development).
maintain and design electronic equipment and all hardware components.
creating web applications to be connected with hardware components for remote control and storing
real-time available data in the database.
Log all services and report progress to management.
install Home internet.
Handling of ATS and UPS fault tracing.
www.resumekraft.com
Handling the Acceptance Tests of the Power equipment and battery banks.
Log all services and report progress to management.
install Home internet.
Handling of ATS and UPS fault tracing.
Handling the Acceptance Tests of the Power equipment and battery banks.
provide remote support.
Design Smart Homes.
Achievement (Certificate of experience).

Light Current Engineer


vision store Jan 2022 - Oct 2022
Perform a variety of engineering duties.
Design security and low current systems (Access Control, CCTV, Firefight Alarm system).
Maintaining the installation and troubleshooting of the security systems.
Defines project scope based on customer's prospects, and engineering product needs.
doing site surveys and customer-needed training.
Collaborate with project teams to have a successful implementation of the project with minimum cost.
Quantity survey for all power & low current systems.
Achievement (Certificate of experience).

EDUCATION
Telecommunication Engineering(bachelor degree)
Omdurman Islamic university

LANGUAGES
Arabic English
English

www.resumekraft.com

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