Scribd
Upload
45 views1 page

5.1 Two Key Components of ITIL 4

Uploaded by

Fabio Bersan Rocha
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
45 views1 page

5.1 Two Key Components of ITIL 4

Uploaded by

Fabio Bersan Rocha
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 1

ITIL®4

A service management framework to guide organizations in the wider context of customer experience, value streams, and
digital transformation and utilize the potential of modern technology.

TWO KEY COMPONENTS OF ITIL 4

The ITIL Service Value System The Four Dimensions Model


Facilitating a strong, unified, value-focused Ensuring a holistic approach to
direction for the organizations service management

Copyright © AXELOS Limited 2020. All rights reserved.


Based on AXELOS ITIL® Foundation (ITIL® 4 edition), 2019 material. Reproduced under licence from AXELOS Limited. All rights reserved.
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

You might also like