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- Just as you don't need to be
a carpenter to use a hammer, you don't need to be a computer expert to use AI
effectively. That said, understanding the basics of what AI can do will help you make the most of the technology. Today's AI tools can do a lot to enhance your work. They can generate content, like assisting a marketing team by making a promotional video for a new product. They can analyze information quickly, like highlighting the key points of a long email thread. They can answer questions in a detailed and nuanced way. And overall, they can simplify your day-to-day and allow you to focus on other aspects of your work. While AI can complete a variety of tasks, there are some tasks that require a human touch, such as handling sensitive issues. These limitations can be critical in certain contexts. For example, AI can't learn independently. It needs people to continually update its training. Shortcomings in an AI tool's training data can also potentially reflect or amplify biases, leading to skewed or unfair outcomes. Another major limitation is that AI output can sometimes contain inaccuracies, otherwise known as hallucinations. Hallucinations are AI outputs that are not true. These inaccuracies can range from minor errors, such as a sentence that doesn't make sense, to significant distortions. For instance, consider a sales manager who's using an AI tool to analyze quarterly sales data. The AI tool might identify declining sales of a particular product, and flag the item as something that should be removed from stores. However, what if there were a seasonal factor affecting sales that hadn't been accounted for in the AI tool's analysis? Hallucinations like this one can lead to misguided decisions if the user doesn't carefully review the AI tool's output. Considering AI's limitations, human oversight over AI generated output is crucial to ensure that the information is accurate and ethical. Effective management of AI in the workplace requires teamwork from technical to non-technical roles to ensure that AI's output and decision making processes are aligned with values that benefit people. Ultimately, an inclusive approach that maintains human oversight over these tools is the key to shaping a brighter future where AI works for everyone.
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