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6 views

Transcript

Uploaded by

dechavezandrelino
Copyright
© © All Rights Reserved
Available Formats
Download as TXT, PDF, TXT or read online on Scribd
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Susmitha (9/7/2024, 9:58:58 PM): Welcome to Remitly. My Name is Susmitha.

How May I
assist you today.
Andrelino (9/7/2024, 9:59:29 PM): Hi what’s wrong my remittance my brother didn’t
receive untill now??
Susmitha (9/7/2024, 9:59:51 PM): Do not worry, you have reached the right person, I
will fix the issue for you.
Susmitha (9/7/2024, 9:59:57 PM): To verify your account, could you please confirm
your name and date of birth?
Andrelino (9/7/2024, 10:00:19 PM): Yea please want to know what happen
Andrelino (9/7/2024, 10:00:37 PM): Andrelino De chavex
Andrelino (9/7/2024, 10:00:59 PM): andrelino de chavez 02/07/1980
Susmitha (9/7/2024, 10:01:18 PM): Thank you for conforming details .
Susmitha (9/7/2024, 10:01:52 PM): your transaction is in review
Andrelino (9/7/2024, 10:02:43 PM): Review? I need to know my brother need money for
medical attention do something madam please
Susmitha (9/7/2024, 10:03:05 PM): Am transferring your chat to concern department
further they will assist you ,please stay connected , don't navigate anything which
leads to chat disconnect .
Andrelino (9/7/2024, 10:03:33 PM): I’m waiting for you actions im calling but no
call back
Susmitha (9/7/2024, 10:03:37 PM): I can understand your emergency
Andrelino (9/7/2024, 10:04:11 PM): That money that i remit for medical bills
understood madam
Andrelino (9/7/2024, 10:04:47 PM): He’s waiting since yesterday
Andrelino (9/7/2024, 10:05:40 PM): Hello sir
Jan (9/7/2024, 10:05:42 PM): thank you for contacting remitly , this is jan. how
can i help?
Andrelino (9/7/2024, 10:06:08 PM): Until now not receive my remit what happen
Andrelino (9/7/2024, 10:08:04 PM): Hello
Jan (9/7/2024, 10:08:35 PM): please allow me 3 minutes to check your account thanks
Andrelino (9/7/2024, 10:08:44 PM): Ok
Andrelino (9/7/2024, 10:17:05 PM): Hello sir
Jan (9/7/2024, 10:18:50 PM): thank you so much for patiently waiting
Andrelino (9/7/2024, 10:19:05 PM): Yes
Jan (9/7/2024, 10:20:10 PM): i need to endorse your account to the team that are
assigned to work on your case , is it ok if they call you today outside of the
calling hours or passed 9 pm?
Andrelino (9/7/2024, 10:20:41 PM): Yes im waiting call me what time sir?
Andrelino (9/7/2024, 10:21:12 PM): Call me now
Jan (9/7/2024, 10:22:52 PM): i need to endorse your account to the team that are
assigned to work on your case please allow them at least 2 hours to work on your
case
Andrelino (9/7/2024, 10:23:18 PM): So long hours bro
Jan (9/7/2024, 10:24:17 PM): we are sorry for the inconvenience that this has
caused you. but the best thing that we can do is to endorse your account to the
assigned team and they will call you back if needed
Andrelino (9/7/2024, 10:24:49 PM): Ok im waiting for a call
Jan (9/7/2024, 10:26:34 PM): alright we understand that, is there anything else
that i can assist you with?
Andrelino (9/7/2024, 10:27:02 PM): If possible jan how to cancel
Jan (9/7/2024, 10:28:05 PM): you can cancel the transfer on your end. via remitly
app on transaction tab
Andrelino (9/7/2024, 10:28:37 PM): Can put money in my account??
Jan (9/7/2024, 10:29:27 PM): im sorry i need to clarify the question , what do you
mean by put the money in the account ?
Andrelino (9/7/2024, 10:30:02 PM): The bank sms cut to my account
Andrelino (9/7/2024, 10:30:58 PM): If my transaction cancel remitly can put my
money to bank acvount!?
Jan (9/7/2024, 10:34:18 PM): the money was not taken from your bank account - the
bank add a hold at the transfer waiting for our approval. if remitly approve the
transaction the bank will send the payment to us but you will cancel the
transaction. remitly will send confirmation to the bank regarding the transaction
and will release the hold and make the funds available to you.
Andrelino (9/7/2024, 10:34:45 PM): Ok
Jan (9/7/2024, 10:37:35 PM): is there anything else that i can assist you with?
Andrelino (9/7/2024, 10:38:02 PM): They sent update and upload photo

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