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    Arti 18

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    of 3

    VDOM

    Chapter 9Labs
    - Troubleshooting the BIG-IP System 9-1
    3-7

    Lab 9.4 - iHealth Diagnostics (if Internet)


    Objectives:

     Register for an iHealth account (if not already registered)


     Create a qkview file, upload to BIG-IP iHealth for analysis, and review the diagnostics produced
     Estimated time for completion: 30 minutes

    Lab Requirements:

     This lab is dependent on connectivity to both BIG-IP and the Internet from the same workstation.
     If not already registered for an iHealth account, the student must have a working email address
    and be able to read their email in class, either on their workstation or on a personal
    computer/device.

    If you do not already have an iHealth account, please register for one at
    iHealth.f5.com before beginning this lab. You will need a valid email
    address and be able to pick up the registration confirmation email in
    order to finish creating your account.

    Generate a qkview File and Upload to BIG-IP iHealth

    Generate the qkview file

    1. Change the password for your admin user from adminX back to just admin.
    2. Generate a qkview file on your BIG-IP.

    Configuration utility

    System >> Support

    New Support Snapshot section


    Support Snapshot
    Health Utility Select Generate QKView
    When complete, click Start

    The qkview process may take several minutes to complete. When it does, continue with the steps
    below.

    1 VDOM Labs www.vdomlabs.com


    Administering BIG-IP v11 9-1

    3-7
    VDOM Labs 3-7

    Download the qkview file

    3. Download the qkview file to your workstation. (Assumes you have just successfully generated a
    qkview file, as in step1).

    Support Snapshot section

    Snapshot File Click the Download Snapshot File button

    4. Find the downloaded qkview file on your workstation and rename it to


    case_number_bigipops_support_file.tar. (The file should currently be named something like
    case_number_###_support_file.tar).

    Upload the qkview file to iHealth

    If you do not have Internet access from your workstation, the instructor
    may demonstrate these steps instead.

    5. Open a separate browser window and connect to ihealth.f5.com.


    6. Sign in using your iHealth account credentials. Click the Upload button to continue.
    7. Click the Choose button and select the qkview that was downloaded to your workstation in step 2
    and renamed in step 3. Click the Upload button to continue. The BIG-IP iHealth system may take
    several minutes to upload and then analyze the file.
    8. After the analysis is complete, BIG-IP iHealth automatically opens an iHealth viewer window
    with the results of your qkview file analysis.

    Review diagnostic information

    9. Do you have any high priority diagnostic results? What are the recommended actions?
    10. Download a synopsis of the Diagnostics in PDF format to your workstation. In the Diagnostics
    area, click the PDF link to the right of the Links entry.
    11. View the bigip.conf file associated with this BIG-IP system.
    12. What hardware specifications are shown by iHealth?
    13. View the Network Map. Expand one of the virtual addresses completely and notice how your
    objects are displayed. Vary the display using the tabs under Network.

    2 VDOM Labs www.vdomlabs.com


    3-7
    VDOM Labs 3-7

    14. Execute commands against the qkview output. From the Commands menu, open tmsh, and try
    several commands suchas:
    a. list /net self all-properties
    b. show /net vlan all-properties–hidden
    c. show running-config /netself
    d. show /ltm virtual
    e. show /ltm pool members
    f. show /cm device
    15. Generate some statistical graphs at Graphs > Standard. Download the graphs to your
    workstation and view them.
    16. View and customize your iHealth settings at Options > Settings (upper right corner of the page).
    17. Find the BIG-IP iHealth Tutorial by navigating to Help > About. Although the tutorial is for an
    older version of iHealth, it still provides a wealth of basic information on how to use this
    diagnostic tool.
    18. Add a comment to your qkview file. In the upper right area of the page, click the Comments link
    and enter: This is a test qkview. Remember: Whatever comments you put here are visible by F5
    Technical Support staff.

    Clean-up after viewing iHealth diagnostics

    19. On your BIG-IP system, change the password for the admin user from admin back to adminX.

    Administering BIG-IP v11 11-9


    3 VDOM Labs www.vdomlabs.com
    3-7

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