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Blueskill Training Manual On Emotional Intelligence

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27 views9 pages

Blueskill Training Manual On Emotional Intelligence

Uploaded by

Kalli Adobe
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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IRC/OTL BLUESKILLS TRAINING PROGRAM 2024

Emotional Intelligence
Training Manual

An Introduction to Emotional
Intelligence

EMOTIONAL INTELLIGENCE: DEFINITION

Emotional Intelligence (EI) is the ability to manage both your own emotions and understand
the emotions of people around you.

You can’t manage other people’s emotions, but if you can identify the emotions behind their
behaviour, you will understand where they are coming from and how best to interact with
them.

Emotional Intelligence is a very crucial skill in business and workplace. Infact recent research
has shown that people with emotional intelligence becomes more successful at work and
business than people with just intelligence (IQ).
4 COMPONENTS OF EMOTIONAL INTELLIGENCE
Emotional intelligence consists of 4 components.

1. Self Awareness – self awareness allows us to recognize and understand our own

emotions

2. Self Regulation/management – involves controlling your emotions and responses to


different situations.

3. Social Awareness/Empathy – This is the ability to empathize with others, understand


their emotions and respond appropriately.

4. Social Skills – This is the ability to build strong relationships with others.

Examples of Positive and Negative Emotions

Positive emotions are emotions like - joy, happiness, excitement, gratitude, love, etc.

these emotions feel good.

Negative emotions are - sadness, anger, loneliness, fear, jealousy, rejection, etc.

These emotions feel bad.

SIGNS THAT A PERSON IS EMOTIONALLY INTELLIGENT

Here we are listing a few signs that indicate a person is Emotionally Intelligent:

1. A person seem to have high Emotional Intelligence if they can empathize with others,
collaborate with others, and read and regulate emotions.

2. A person that possesses emotional intelligence can address conflict, concerns, and
needs in a much calmer, straightforward manner, which will improve their communication

and relationships with others, whether professional or personal.

3. Being able to recognize that someone is struggling, excited, angry, or going through any

emotions, and supporting them and trying to give them what they need, demonstrates

that one is very Emotionally Intelligent.


4. Closed-ended questions can be answered in a single word, whereas open-ended

questions must be highlighted. Asking open-ended questions can indicate that a person
has higher Emotional Intelligence as it indicates that they are eager to learn.

5. Having good social skills and setting boundaries when communicating assertively shows

a person is Emotionally Intelligent.

HOW TO RECOGNIZE AND MANAGE POSTIVE AND


NEGATIVE EMOTIONS

HOW TO RECOGNIZE AND MANAGE POSTIVE AND NEGATIVE EMOTIONS

1. Be aware of how you feel - name and accept the emotion

2. Figure out what caused the feeling - understanding the source will help you figure out

how to handle them.

3. Don’t blame - recognizing the source of emotion does not mean you should blame

someone or something. recognize it and figure out how to manage it.

4. Accept all your emotions then decide to manage or eliminate the negative and reinforce

the positive.

5. Take action - think of the best way to express the emotion.

6. Learn how to change your mood- when sad, do the things that make you happy.
HOW TO PRACTICE EMOTIONAL INTELLIGENCE IN

DAILY LIVING

HOW TO PRACTICE EMOTIONAL INTELLIGENCE IN DAILY LIVING

1. Observe. Once you’ve increased your self-awareness and you understand how you’re

coming across to others, pay more attention to your emotions.


2. Try to slow down your reaction to emotions. Pause for a moment. Stop and think before

you act or speak. It’s hard to do, but keep working at it and it will become a habit.
3. Make effort to understand what people are communicating everyday.

4. Try to communicate more effectively so you can be understood.

5. Ask for perspective. What we perceive to be reality is often quite different from what

those around us are seeing. Start getting input from others to understand how you come

across in emotionally charged situations.

6. Become more empathetic by understanding the “why.” Try to understand the “why”

behind another person’s feelings or emotions.

7. Choose to learn from criticism. Who likes criticism? Possibly no one. But it’s inevitable.

When we choose to learn from criticism rather than simply defend our behaviors, we can

grow in emotional intelligence.

8. Practice, practice, practice. Becoming more emotionally intelligent won’t happen


overnight, but it can happen with effort, patience, and a lot of practice.
ACTIVITY

ACTIVITY

Reflect on how emotional intelligence can help you in life, business and career.

HAUSA TRANSLATION

ƘARARIN ƘWAIYA: ƘARARIN ƘWAIYA

Hankali na Motsa jiki (EI) shine ikon sarrafa duka motsin zuciyar ka da kuma fahimtar

motsin zuciyar mutanen da ke kewaye da kai.


Ba za ku iya sarrafa motsin zuciyar wasu mutane ba, amma idan za ku iya gano motsin

zuciyar da ke bayan halayensu, za ku fahimci inda suke fitowa da kuma yadda za ku yi

hulɗa da su.

Hankali na Motsa jiki ƙwarewa ce mai mahimmanci a cikin kasuwanci da wurin aiki. A

zahiri, binciken da aka yi kwanan nan ya nuna cewa mutanen da ke da hankali na

motsin rai sun fi samun nasara a aiki da kasuwanci fiye da mutanen da ke da hankali

kawai (IQ).

Abubuwa Hudu da Suke Shafan Yadda Mutum Yake Ji

Hanyoyin hankali na motsin rai ya ƙunshi abubuwa 4.

1. Sanin kai ⁇ sanin kai yana ba mu damar ganewa da fahimtar motsin zuciyarmu

2. Gudanar da kai / gudanarwa ⁇ ya ƙunshi sarrafa motsin zuciyarka da martani ga

yanayi daban-daban.

3. Sanin zamantakewar jama'a / Jin kai ⁇ Wannan shine ikon tausayawa wasu,

fahimtar motsin zuciyar su da kuma amsawa yadda ya dace.

4. Kwarewar zamantakewa ⁇ Wannan shine ikon gina dangantaka mai karfi da wasu.

Misalan Motsawa Mai Kyau da Marar Kyau

Abubuwan motsin rai masu kyau sune motsin rai kamar - farin ciki, farin ciki, farin ciki,

godiya, ƙauna, da dai sauransu. waɗannan motsin zuciyar suna jin daɗi.

Negative motsin zuciyarmu ne - bakin ciki, fushi, kadaici, tsoro, kishi, ƙi, da dai

sauransu. Waɗannan motsin zuciyar ba su da kyau.


Alamun da Suke Nuna Cewa Mutum Yana da Hankali

A nan muna lissafin wasu alamun da ke nuna cewa mutum yana da hankali:

1. Mutum yana da babban hankali na motsin rai idan zai iya tausaya wa wasu, yin aiki

tare da wasu, da karantawa da daidaita motsin rai.

2. Mutumin da ke da hankali na motsin rai zai iya magance rikice-rikice, damuwa, da

buƙatu a cikin kwanciyar hankali, hanya madaidaiciya, wanda zai inganta sadarwa da

alaƙar su da wasu, ko na sana'a ko na sirri.

3. Samun damar gane cewa wani yana gwagwarmaya, farin ciki, fushi, ko kuma yana

fuskantar kowane motsin rai, da tallafa musu da ƙoƙarin ba su abin da suke buƙata,

yana nuna cewa mutum yana da hankali sosai.

4. Tambayoyin da aka rufe za a iya amsawa a cikin kalma ɗaya, yayin da tambayoyin

da ba a buɗe ba dole ne a nuna su. Yin tambayoyin buɗewa na iya nuna cewa mutum

yana da ƙwarewar motsin rai mafi girma kamar yadda yake nuna cewa suna ɗokin

koyo.

5. Samun kyawawan ƙwarewar zamantakewa da sanya iyakoki yayin sadarwa yana

nuna cewa mutum yana da hankali.

YADDA ZA KA SAN DA KYAUTA DA KYAUTA DA KYAUTA da kuma yadda za ka bi da

su

• Ka san yadda kake ji - ka ambata kuma ka yarda da yadda kake ji

• Ka gano abin da ya jawo motsin zuciyar - fahimtar tushen zai taimake ka ka san

yadda za ka bi da su.

• Kada ku zargi - sanin tushen motsin zuciyar ba yana nufin ya kamata ku zargi wani ko

wani abu ba. gane shi kuma gano yadda za a sarrafa shi.
• Yarda da duk motsin zuciyarka sannan ka yanke shawarar sarrafawa ko kawar da

mummunan kuma ƙarfafa tabbatacce.

• Ka ɗauki mataki - ka yi tunanin hanya mafi kyau da za ka furta yadda kake ji.

• Koyi yadda zaka canza yanayinka- lokacin da kake bakin ciki, yi abubuwan da ke sa

ka farin ciki.

YADDA ZA KA YI KYAUTA A RAYUWA TA KYAUTA

1. Ka lura. Da zarar ka ƙara sanin kanka kuma ka fahimci yadda kake nunawa ga wasu,

ka mai da hankali ga motsin zuciyarka.

2. Ka yi ƙoƙari kada ka yi saurin fushi. Ka ɗan dakata. Ka dakata ka yi tunani kafin ka yi

ko ka yi magana. Yana da wuya a yi, amma ci gaba da aiki a kan shi kuma zai zama

al'ada.

3. Ka yi ƙoƙari ka fahimci abin da mutane suke faɗa kowace rana.

4. Ka yi ƙoƙari ka yi magana da kyau don a fahimce ka.

5. Ka yi tambaya. Abin da muke ɗauka cewa gaskiya ne sau da yawa ya bambanta da

abin da waɗanda suke kusa da mu suke gani. Fara samun bayanai daga wasu don

fahimtar yadda kuke fuskanta a cikin yanayi mai cike da motsin rai.

6. Ka zama mai tausayi ta wajen fahimtar dalilin da ya sa. Ka yi ƙoƙari ka fahimci dalilin

da ya sa wani yake jin haka.

7. Ka koyi darasi daga zargi. Wane ne yake son zargi? Wataƙila babu kowa. Amma ba

zai yiwu ba. Idan muka koyi darasi daga zargi maimakon kawai mu kare halayenmu, za

mu iya bunkasa tunaninmu.


8. Yin aiki, aiki, aiki. Kasancewa da hankali ba zai faru cikin dare ba, amma zai iya

faruwa tare da ƙoƙari, haƙuri, da kuma yawan aiki.

Ayyuka

Yi tunani game da yadda hankali na motsin rai zai iya taimaka maka a rayuwa,

kasuwanci da aiki.

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