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Graciela Molina
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4 views

Transcript

Transcripción de documentos

Uploaded by

Graciela Molina
Copyright
© © All Rights Reserved
Available Formats
Download as TXT, PDF, TXT or read online on Scribd
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GULAM J (5/10/2023 09:19:19): Hi!

Thank you for contacting Old Navy customer


service. My name is GULAM
To protect your privacy, please do not share or enter any sensitive information
(like credit card # ) during our chat.
GULAM J (5/10/2023 09:20:06): "Hello! I hope you're doing well today. I have your
inbound message please allow me minute.
GRACIELA (5/10/2023 09:20:10): Hello i want to make a purchase but you alredy
cancelled my order twice
GULAM J (5/10/2023 09:20:20): I am sorry to hear that as you face a problem related
to order cancellation, I would be happy to look into it with the best options we
have regarding the same.
GULAM J (5/10/2023 09:20:27): May I please have your order number?
GRACIELA (5/10/2023 09:20:46): 1FMRYHV
GULAM J (5/10/2023 09:21:01): May I ask that you verify the first and last name on
the order, along with the billing address, including city, state, and zip code?
GRACIELA (5/10/2023 09:21:11): Yes u did
GRACIELA (5/10/2023 09:21:45): Ive got an email saying that you cancelled it due to
potential freud
GRACIELA (5/10/2023 09:22:24): I put 2 different credit cards and still got
cancelled
GULAM J (5/10/2023 09:23:37): Cloud you please provide me your first and last name
on the order, along with the billing address, including city, state, and zip code?.
GRACIELA (5/10/2023 09:23:44): Im trying to communicate By phone but no one answers
GULAM J (5/10/2023 09:24:05): Cloud you please provide me your first and last name
on the order, along with the billing address, including city, state, and zip code?.
GRACIELA (5/10/2023 09:24:09): SUSA ELMA GUTIERREZ
7343 NW 79TH TER Medley 33166 MIAMI FL 33166
305 999 7380
GULAM J (5/10/2023 09:25:34): Excellent! Thank you for verifying the details :)
GULAM J (5/10/2023 09:25:39): Please allow me 1-2 minutes to check the information
for you.
GRACIELA (5/10/2023 09:25:51): Ok
GULAM J (5/10/2023 09:26:48): Thank you! GRACIELA for waiting online, I appreciate
your time and patience.
GULAM J (5/10/2023 09:27:04): As per my resources only give me the information that
the order will not be fulfilled.
GULAM J (5/10/2023 09:27:08): I am sorry for the Trouble as your order got
cancelled, as I can check the details, we have dedicated team on the call, who
might cancel this order due to some security related concern, please don't worry
it's for your own account security. What I am doing is I am helping you with the
number of that team. All you need is to call them and verify your account and
security, even if they have the right to place the order again. I hope you
understand. Here is the number, 1-877-588-7127
GRACIELA (5/10/2023 09:27:47): Ok

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