To login to Andhra Bank Internet Banking one should have the following: Login ID : Login ID is customers Customer ID

Login Page

Login Password : Login Password will be sent through courier to customer at the given communication address. Transaction Password: the branch where the account is maintained. Home Page Transaction password is to be collected from

The Home Page contains the following menus which will be highlighted in the top of screen. Accounts:

This menu contains the following Sub menus: Operative accounts Deposit Accounts Loan Accounts All Accounts

Tax Deduction Inquiry

Click on any link to get the details of accounts under that category. To get some additional information about any account select the account from option and click on Go button: the dropdown list of accounts and choose any of the

following

Quick View It will display the latest 10 transactions done in the particular account. Balance etc Account Details It will display all details like Status, Customer Id, Account Statement It will generate account statement in Excel/PDF

format.

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no. the status of the cheques can be seen. Online Stop payment

Cheque Status Inquiry By giving the begin Cheque no. and end Cheque

is also available. Please note that even though the Stop Payment is done online, the same should be confirmed by other methods of communication like Fax, visiting to branch etc. to avoid payment of Cheque. been sent for clearing

facility

Clearing Instrument It will display the status of cheque which has

Lien Inquiry It will display Lien type, expiry date, Amount if any lien is marked to the account.

Sub menus: o o o o

Payments: This option is used for online Bill Payment and contains the following Alerts: Alerts option is having the following submenu: Pending Presented Bills Pending Payments

Bills Awaiting Acceptance

Payment: This menu is having the following submenus:

payees and credit card. o o o o Search Payees

Payee Setup: Payee setup is used for viewing the details of the

View pending Payments Payment to Retail Payee, fills up the form and click on Pay button. View Payments Made Bill Presentment Payment History

FUND TRANSFERS

Fund Transfers page consists of Self Fund Transfer and Third Party Transfer. 1. Self-Fund Transfers menu is used to

This

another self-linked account. The sub-menus under Self Transfer are: Fund Transfer Status Inquiry

transfer

fund

from

any

self-linked

account

to

Pending Transfers: It will display all the schedule transfers

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After completing Fund Transfer one can take the cyber receipt by clicking be done in Indian Rupees only.

on SAVE button. Please note that Fund Transfer in Internet Banking can

2. Third Party Transfer

Who is Third Party?

Third party is another Andhra bank customer account. How to register an account for third Party Payment?

For the first time customer has to submit a prescribed application to the primary account branch for availing the third party funds transfer facility. enabled for third party transfer he can register and pay online. To register a third party account click on only one time activity. This may take maximum five days. Once customer is

This is

Funds Transfer-> Third party transfer-> Make Payment. A New page will be opened. Click on Add New Payee. A Registration form will be displayed to add a nonstandard payee and user has to enter Andhra Bank Account Number and reconfirm the Account Number. User has to click on validate button, system will validate and display message. After Validation system will prompt to enter the Payee city and nick name. The payee nick name should be of 20 characters without any special character including spaces. Click on Add Payee button. System will prompt the below message and ask to confirm.

You will be receiving a unique Online Authorization Code -OAC to your registered mobile number with the Bank. Kindly use the OAC for adding the payee."

On click on Confirm button system will prompt to accept the term and condition Code) user has to enter the received OAC and authorise the payee. How to do third Party payment?

to authorise the newly added payee. On receipt of OAC (Online Authorisation

To make Third Party Payment go to Funds Transfer -> Third Party Transfer

Make payment -> Click on make payment button at each respective payee->

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Enter Payment Amount. Payment can be made on the same day by making it Hot Payment (Click on the check box at the bottom) or it can be scheduled for some other future date by entering the particular date in the Payment Date field. Click on Pay. And confirm the transaction by entering the transaction password.

3. External Fund Transfer o

Who is External Payee?

External payee is other than Andhra Bank customer within India. o To register an External Fund transfers go to Funds Transfer How to register an account for External Fund Transfer payee? External

Fund Transfer click on Make Payment. Customer will be routed to main page of External fund transfer page. Options available on page are

Add an External Payee Make a Payment Pending Payees

Registered Payees

Pending Payments

On Clicking add an external payee,

Payments made etc

User has to fill the entire mandatory fields (*) like Payee Name, Account Number, confirm account number ,select Either IFSC or bank city etc. Customer has to key in the Payee name without any special character,

registration form will be displayed.

Account number and confirm the account number. It is to be ensured by the user on the correctness of the payees account number. The amount will be credited based on solely on the beneficiary account number.

Beneficiary name will not be validated. Customer is facilitated to search the beneficiary branch based on bank name and city as well as based on IFSC code.

1. Searching beneficiary branch based on Bank Name and To search the branch, enter first three character of bank name exa: city

for HDFC Bank enter HDF and click on find button. List of banks matching with first three characters will be displayed and user has Page 4

to select the appropriate bank. After selecting the bank, key in the first three character of city exa: for Hyderabad HYD and click on Find. User will be displayed with list of cities. After selecting the be displayed. User has to select appropriate branch. 2. Searching Branch based on IFSC code:

required city and clicking on find branch the available branches will

To get the branch based on IFSC code, enter the beneficiary IFSC details of the IFSC code.

code and click on Get Branch. User will be displayed with branch

After getting the branch details select the Account type and click on Add payee to receive the OAC.

payee. User will be displayed with beneficiary details. Click on Authorise Once the user enters the 5digit OAC received on his/her registered mobile number, the payee will be registered successfully and customer can make payment immediately.

Requests: Through Request menu one user can make different types of offline requests as

well as can make query on requests. The following requests are available offline in internet banking: Cheque Book Request

Please note that, the requests made by user will be offline requests and request. will go to respective Relationship Manager, who in turn will execute the

Transaction Password Request

The following request is available online in internet banking: Online Deposit Account opening:

1. 'Online opening of Term deposit facility is presently available for Retail Users only.

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2. Login into Internet banking ---->Click on 'Requests' Tab (available on opened.

menu bar) ---> Online deposit opening-->then the request page will be

3. We are providing two types of deposits a. Reinvestment Deposit b. Fixed Deposit i. Kalpataruvu Deposit('KTDGP') 1. Fixed deposit Monthly(FMOGP)

2. Fixed deposit Quarterly (FDOGP)

4. For knowing the valid amount and period for the required deposit type customer can click on Click Here which is available on the top of the deposit opening page. 5. Customer has to select the deposit type and Interest payment method and then fill the deposit amount, deposit period, Automatic renewal (Y or N),Debit account(Funds will be remitted from this account) fields and click on 'Submit'. 6. In the next page customer has to key in the user id and transaction password for authorizing the transaction. 7. On successful opening, customer will receive a successful message in a pop up window. On clicking OK 'Acknowledgement Slip' will be displayed with all the relevant details like newly opened deposit account, rate of Interest etc. 8. Customer can Print/Save the slip. The customer can also get the details by visiting 'Requests Tab'-->'Query on Requests'(available on left side)-Retrieve--->Click on Details. --->The newly opened deposit details will be available in 'Output Data' i. The nomination request will be sent by the branch to the Customer by courier. deposit receipt along with application form and

9. The newly opened deposit account will be visible after one day in Internet banking.

Mails: User can send mails to Relationship Manager (RLM) and receive similarly communications from him using this facility. The following options are available:

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Relationship Manager only.

Inbox:

All incoming mails will be available here.

The mails are sent by

Sent Mails: Mails sent by user will be available here. Please note that user can send mails to Relationship Manager only. Trash: All mails deleted by user will be available here. Please note that user cannot delete the mail completely. It can be send to trash only. Compose Mail: User can write new mails here. stored here.

RM Mail Alerts Inbox: All alerts received from Relationship Manager will be Folders: Various folders are available to sort and store mails, as per users convenience. according to his /her convenience. User can sort and store mails in this folder

Customize:

Customize menu is used to change

change his Login password as well as Transaction password.

Login/Transaction

Password:

User

can

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Java Disabled in Browser

Internet Explorer
1. 2. 3. 4. 5. 6. 7. 8. 9. Click Tools and then Internet Options Select the Security tab, and select the Custom Level button Scroll down to Scripting of Java applets Make sure the Enable radio button is checked Click OK to save your preference Go to Tool and then Internet Options Goto General Tab Delete Temporary files,history,cookies,saved password etc And reset the web settings available in Tools Internet Options Advance Tab (IE7,8,9) and Program tab (IE6)

Firefox
1. 2. 3. 4. 5. Start Mozilla Firefox browser or restart it if it is already running At the top of the browser, select the Firefox button (or Tools menu in Windows XP), then Add-ons The Add-ons Manager tab will open. In the Add-ons Manager tab, select Plugins Click Java (TM) Platform plugin to select it Click on the Enable button (if the button says Disable, Java is already enabled)

***End of Document ***

Last Update Date: Nov 2011

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