Customer Name State

Fiesta Restaurant GroupFiesta Restaurant Data Center SwitWork in Progress

Meraki Dashboard SAML/SSO Certifi Work in Progress
Engineering Fortinet Firmware Upgrades - All c Work in Progress
Fiesta Restaurant GroupFiesta - Firewall Audit & Clean up Work in Progress
Meraki- Low Cost Solution Capex Pending
Taco John's Taco John's Configuration Review Work in Progress
Internal - No Customer Chicago Closure - Cleanup Tasks: CriWork in Progress
Casey's Casey's WAN traffic analysis Work in Progress
SAGENET Fortinet Hub Firmware Updates - Work in Progress
Steak n Shake Steak n Shake- FSW FW Jobber TooWork in Progress
Royal Farms Royal Farms SIEM Logging Review Work in Progress
Heartland Payment Sys Heartland Payment Systems - Ric Work in Progress
Ashley Home Stores Ashley Home Stores - WiFi POC Incomplete
YTC Taco Cabana YTC Taco Cabana WPA ENT Plus AWork in Progress
SageNet SASE POC with FortiNet Work in Progress
SageNet SageNet PCI Audit - 2024 Pending
Noodles Noodles IP conversions Pending
Noodles and Co Noodles Create automation to chang Work in Progress
Sunoco Sunoco Dynamic Mapping Audit Work in Progress
PDI PDI Loyalty VPN Work in Progress
Phillips 66 P66 MNSP Config Redesign and Au Submitted
Sagenet Managed PCI- Security AssessmentScreening
Sunoco Sunoco Meraki as a service Option Qualified
SageNet Internal / Any Upgrade Central FortiAuthenticatorSubmitted
20431 Noodles Noodles Credit Re-Route Qualified
 Status
Program Overall Priority Rcvd Date Target Date
Network Change Green 1 - Critical 2024-03-25 2024-04-05
Operations Green 1 - Critical 2024-05-08 2024-07-05
Operations Green 1 - Critical 2023-11-28 2024-04-30
Customer AssuranceGreen 1 - Critical 2023-10-16 2023-10-17
Product Solutions Green 1 - Critical 2024-06-11 2024-06-12
Customer Requests Green 1 - Critical 2024-04-22 2024-04-23
PMO Green 1 - Critical 2023-10-11 2024-02-16
Operations Green 1 - Critical 2023-10-05 2023-10-31
Network Change Green 1 - Critical 2024-06-17 2024-06-17
Network Change Green 1 - Critical 2024-04-22 2024-07-15
Network Change Green 1 - Critical 2024-05-20 2024-05-31
Customer Requests Red 1 - Critical 2023-10-16 2023-10-17
Pre-Sales 1 - Critical 2024-03-25
Network Change Green 2 - High 2023-12-05 2023-12-06
Product Solutions Green 2 - High 2024-06-04 2024-06-03
PMO Green 2 - High 2024-06-03 2024-04-24
Network Change Green 2 - High 2024-04-15 2024-04-16
Customer Requests Green 2 - High 2024-03-27 2024-04-30
Operations Green 2 - High 2024-04-01 2024-06-28
Network Change Green 2 - High 2024-04-15 2024-04-08
Operations 2 - High 2024-04-22
Product Solutions 2 - High 2024-05-28
Product Solutions 2 - High 2024-06-13
Network Change 2 - High 2024-04-05
Network Change 2 - High 2024-03-13
Executive Summary ID
PRJ0039246
Phase 2—Dustin proposed a naming standard, and PRJ0043178
All Royal Farms site upgraded to 6.4.15 and the PRJ0029658
FMG upgraded to 7.0.12 as planned. Sunoco remo
Customer has asked for a quarterly review of their PRJ0025878
firewall policies to determine areas of consolida
Introducing the Meraki Full Stack Kit, now avail PRJ0046177
Network topology documentation has been update PRJ0041429
PRJ0025340
PRJ0025002
CISA has sent notice of a High/Important vulnerPRJ0046864
Royal Farms configuration issue has impacted pro PRJ0041447
The desire is to filter the session close log. The PRJ0043718
Heartland Payment Systems is currently in the process of migrating their Data Center from Allen, T
PRJ0025872
POC requested by Sales for Ashley Home StoresDMND0002242
using the Cradlepoint W1855 w/ADV license as rou
Customer has approved a 40 hour block of engineering time for use for this project and any others
PRJ0030141
SageNet offers this flexibility using SD WAN Management
PRJ0045041 Layer via Fortinet SASE Cloud POPs.
Provide Engineering support for the 2024 SageNPRJ0044704
PRJ0040916for the corporate stores no longer exist
The legacy server that I was using to do the IP conversions
20431-00129 PRJ0039550
Sunoco has paused necessary firmware upgradePRJ0039770
pr
Work with PDI to create a redundant VPN tunnel PRJ0040928
Update the P66 MNSP VPN and Remote access NAT DMND0002296
SageNet is expected to provides 24x7x365 coverage DMND0002383
via 2 geographical diverse Network Operation
Sunoco has been exploring other provider option DMND0002439
DMND0002267
This will require design work / information gathering with the customer as well as updates to polic
DMND0002226
Business Case Plain Requested Completio
$5K NRR, $45 MRR as new Complete Connect site 2024-04-05
Jeff and I will work on rolling this out when he returns from PTO. Azure can only support one SAM/
It is necessary to upgrade firmware on all firewalls to adhere to
2024-01-31
best practices and address any pat
Use cases include: Pokeworks, franchises, QSRs, retail, and customers needing a straightforward so
LOE 40 hours 2024-05-17

Recent high/important CVE was published impacting various v2024-07-31

2024-04-30
Customer is incurring significant overage charges monthly for2024-05-31
Heartland Payment Systems is currently in the process of migrating their Data Center from Allen, T
2023-09-30
Estimate LOE: 10 hours for Meraki Engineering, 15-20 hours for Cradlepoint design and documenta
Engineering valued added engagement for customer success 2024-01-26
efforts. Billable Engineering engagem
SageNet PCI 2024 Audit required for ongoing compliance and contractual obligatio
The legacy server that I was using to do the IP conversions for2024-04-30
the corporate stores no longer exist
I am looking to normalize the policy route configuration for Noodles stores, both corporate and fra
2024-04-30
estimated start date 3/29
Estimated LOE: 20 Hours
Current design of Phillips 66 MNSP Hub and remote support NAT configuration is difficult to implem
Attached the Qualys SQA offerings, a cloud service for conducting business process control assessm
Competitor : Mako with a as a service model. They are currently using a 6600M for the competitive
Estimated LOE: 40 hours 2024-04-19
2024-04-15
 Department Business unit Responsible Team
an only support one SAM/SSO certificate at a time. The SAML/SSO Certificate that allows for authentication
Network Engineering Operations PMO
eding a straightforward solution that meets PCI and monitoring
Operations requirements.
Infraucture
Network Engineering Operations
Network Engineering Operations
Network Engineering Operations
Network Engineering
Technical Engineering Operations
oint design and documentation for TTUP/NOC.
Operations Dev hours TBD
Technical Engineering Operations
Network Engineering Operations PMO
Network Engineering Operations
Network Engineering Operations
Network Engineering Operations
Network Engineering Operations
ss process control assessments for Operations
vendors to reduce security breaches and compliance violations.
6600M for the competitive equipment. Infrastructure
Operations Operations
Operations
 Status
Cost Risk of Not Performing
customer replaces with own switching
that allows for authentication for SageNet Employees via AzureAD/EnteraID, is expiring on 6/11/2024. The c
Green Increased risk of vulnerabilities and decreased operational efficiency
Loss of market share in environments where customers are primarily cost-conscio
Green Customer satisfaction with our installs is very low and continued issues at install w

Loss of PCI compliance, potential breech of contract, and a potential security bree
Higher cost to support customer base, customer satisfaction and contractual requ
Being billed for storage overruns due to incorrect log settings.
Will miss the opportunity for new logo and 650 sites added to portfolio
Customer will seek outside consulting and open door to competitor.
Green
Loss of compliance validation and breech of contract with a number of customers
If not performed, manual IP conversions will have to be done.
Leaving the policy routes as they are today will also result in issues with the Guest
Firmware upgrade will be placed on hold for extended period of time.
PDI maintains connections to most/all of our competitors in the MNSP space and n
High volume of Incidents created and escalated to NE associated with MNSP conn

There are several vulnerabilities in the current version that we have mitigated aro
Customer will be PCI NON-compliant
piring on 6/11/2024. The certificate is good for 3 years, this represents the 2nd time this has expired. The em
nal efficiency
are primarily cost-conscious.
ontinued issues at install with the config and equipment not working correctly afterward causes a great deal

d a potential security breech associated with the PSIRT and the vulnerable firmware.
ction and contractual requirements in SOW languages.

ded to portfolio
competitor.
th a number of customers
ult in issues with the Guest WiFi going undetected by SageNet, most likely, until it is reported by the custome
period of time.
rs in the MNSP space and not having this conneciton available will diminish the value of our offering in comp
ssociated with MNSP connection issues will continue to consume NE resources.

hat we have mitigated around as well as several features we are missing / worked around such as LDAP Secu
this has expired. The employees involved in previous years are no longer employed at SageNet, but I recall it

ard causes a great deal of noise in the business. If we don't review, we will continue to generate noise and c

eported by the customer.

of our offering in comparison and will make the overall implementation and ongoing management more diffi

ound such as LDAP Secure authentication into Azure AD.

t SageNet, but I recall it was a tedious ordeal to replace the certificate in each Meraki Org with the updated T

to generate noise and customer dissatisfaction.

management more difficult in the future.

Org with the updated Thumbprint infrormation, even with some automation the previous Network Enginee
evious Network Engineer performed. My part in this is to generate a new certificate then issue that to the En
hen issue that to the Engineer assigned to the task. Once the ORgs are updated, I can enable the new certific
enable the new certificate. Only one certificate can be enabled at a time, but, it can be switched back. Woul
be switched back. Would recommend this effort complete a few days ahead of the expiration date of 6/11/2
xpiration date of 6/11/2024. Also be advised, I will be out on PTO during hte last two weeks of May, so this gi
weeks of May, so this gives us the first week of June to get this lined up for the expiration that is happening T
ation that is happening Tuesday.