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Report Causal Analysuis

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0% found this document useful (0 votes)
14 views2 pages

Report Causal Analysuis

Uploaded by

Christine Amor
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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How to conduct an effective root cause analysis in 4 steps

You can conduct root cause analysis with the help of a range of different tools and techniques. Though
these processes may look different, they all share a common goal: fixing the root cause of an issue.

To do a root cause analysis the right way, you should follow four basic steps:

1. Define the problem

2. Collect data

3. Map out the events to identify root causes

4. Implement solutions to solve the problem

Step 1: Define the problem

By defining the problem, its symptoms, and its consequences, you’ll set the scope and direction of the
analysis.

Without a specific problem statement, you’ll struggle to create a path to a solution. A well-defined
problem statement also helps determine the scale and scope of the solution you’ll ultimately
implement.

Step 2: Collect the data

Next, gather data related to your problem or incident. Record anything that might help you get to the
source of your organization’s trouble.

Step 3: Map out the events

Then, establish a timeline of events. This will help you determine which factors among the data
collected are most worth investigating. Putting events and data in chronological order helps to
differentiate causal factors from non-causal factors.

From the data collected, you can identify correlations between various events, their timing, and other
data collected. Remember that correlation does not mean causation.

Step 4: Address the root of the problem

Once you’ve identified the root cause, you can quickly determine the best solution to fix it. Map the
solution against the scope defined in your initial problem statement. Do you have the resources you
need? If so, it’s time to implement a solution.
Once the problem is solved, you will need to take preventive steps to ensure it doesn’t happen again. If
the symptoms occur again, it’s time to return to the drawing board and conduct RCA again.

The 3 Rs of Performing Root Cause Analysis

Another simple way of understanding root cause analysis focuses on the 3 Rs of RCA: recognize, rectify,
replicate.

1. Recognize: Taking corrective action begins with identifying the problem. With a detailed problem
statement, you’ll have a dependable procedure for digging into the issue and finding the root cause.

2. Rectify: Once you’ve identified the root cause, you can take measures to ensure it doesn’t happen
again. If it reappears, you may have addressed symptoms alone.

3. Replicate: Attempting to recreate a problem helps you test whether you actually fixed the root issue.
You might also try to replicate the conditions that led to a positive outcome.

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