Scribd Logo
Upload

Welcome to Scribd!

  • 7 views

    Resume 1

    Uploaded by

    Nimesh Pandey

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    Resume 1

    Uploaded by

    Nimesh Pandey
    7 views2 pages

    Copyright

    © © All Rights Reserved

    Available Formats

    PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    7 views2 pages

    Resume 1

    Uploaded by

    Nimesh Pandey

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 2

    Nimesh Pandey 28nimeshpandey@gmail.

    com 
    +919978750304 
    Nirnay Nagar,, Ahmedabad, Gujarat, 382481 

     Summary
    Senior Customer Success and Sales professional with 11+ years in SaaS, CPaaS, and tech. Proven track record in
    driving growth, improving CSAT, and leading sales teams. Skilled in managing customer success operations, building
    strong client relationships, and crafting strategies that boost revenue and retention.

     Skills
    Sales & Growth Strategy Customer Success Team Leadership CRMs and Tools Marketing

    Analytics

     Education
    Gujarat Law Society, GSEB
    High School Diploma - Science(PCM) Ahmedabad, Gujarat
    Mar 2009

     Experience
    Konceptwise Digital Media Pvt Ltd
    Head Of Sales & Marketing
    Mar 2024 - Present
    Led sales and marketing for Jalpi, driving 15% revenue growth within three months.
    Built partnerships with SaaS, HRTech, and e-commerce firms, streamlining communication and automating
    interactions.
    Managed full sales cycles and cross-functional teams, ensuring seamless product integration.
    Executed targeted marketing strategies across LinkedIn Ads, Google Ads, and SEO.

    HIKE POS
    Chief Growth Officer
    Nov 2023 - Feb 2024
    Spearheaded growth initiatives, boosting sales by 20% and expanding market presence for POS SaaS.
    Managed APAC sales, focusing on client acquisition and relationship management.
    Developed strategies to improve customer support and drive client satisfaction.

    Moen Inc LLP


    Sales & CX Consultant
    Nov 2020 - Aug 2022
    Led concierge-level support, driving $1M in sales during peak season.
    Managed a multi-channel team delivering high CSAT through phone, chat, and email support.
    Trained sales teams on product knowledge and service excellence, improving overall performance.

    TTEC Inc
    Team Coach (PRB)
    May 2015 - Jul 2020
    Powered by ResumeGemini
    Coached and led a team of 20+ agents for global clients like eBay and AirBnB, achieving sales and CSAT targets.
    Played a key role in launching machine-translated support for Cyrillic-speaking customers.

    Velocity Solutions
    Sr. Sales Executive
    May 2013 - Apr 2015
    Exceeded quarterly sales targets by 15% for CPaaS products, mainly mass email and SMS services.
    Built long-term client relationships, ensuring tailored service offerings and satisfaction.

    Powered by ResumeGemini

    You might also like