Project Title:- Hotel Management Database

Synopsis Submitted
to
Maharishi Markandeshwar (Deemed to be University)
In partial fulfillment of the requirement for the award of the degree of
Bachelor of Technology
In
Computer Science Engineering

Name of Project Supervisor: - Dr. Deepika Name of Students: -

Durgesh Kumar Yadav, Parbhat Chaudhary, Ritik Kumar, Sukhmani
(11232926, 11232767, 11233007,11233008)

Maharishi Markandeshwar (Deemed to be University)

(Computer Science & Engineering Department, M. M. Engineering Collage, Mullana, Ambala –
133207, Haryana, India)
(2024-2025)
Table of Contents:-

1. Introduction
2. Objectives
3. Tools Used
i. Hardware
ii. Software
4. Methodology
5. References
 1. INTRODUCTION
The hotel industry is a crucial sector in the world’s economy; it has a large extent affecting the
tourism business and offers work to many individuals. Management of a hotel is vital in
controlling the operations of the hotel services, improving guests’ experiences, and making
profits.

Some of the areas that need to be automated through the proposed system include, reservation,
checking in and out, room management, billing and customer relationship management. When
implemented utilizing modern technology, the personnel and the guest will be able to interact
with the system in an easy and efficient way. It also makes a great focus on the data security, the
possibility of the project’s expansion, and its compatibility with other hotel systems.

At its core, hotel management revolves around the art of balancing diverse elements to create a
welcoming and functional environment for guests. This involves meticulous planning, strategic
decision-making, and adept leadership to navigate the complexities of the industry. Whether
overseeing a boutique inn or a sprawling resort, hotel managers must possess a keen
understanding of customer preferences, industry trends, and operational logistics.

The responsibilities of hotel management are expansive and encompass various key areas.
Firstly, it involves front office management, which handles reservations, guest check-ins, and
concierge services. This department serves as the face of the hotel, ensuring that guests receive
prompt and courteous service from arrival to departure.

Another critical aspect is housekeeping management, which focuses on maintaining cleanliness

and comfort throughout the hotel. From daily room cleaning to laundry services, efficient
housekeeping is essential for upholding the hotel’s reputation and ensuring guest satisfaction.

The future of hotel management is shaped by innovation and adaptability, driven by

advancements in technology and evolving consumer preferences. From mobile check-ins to
personalized guest experiences powered by artificial intelligence, hotels are embracing digital
transformation to enhance operational efficiency and guest satisfaction.
 2. OBJECTIVES

Primary objectives of the Hotel Management System are:

Automation of Hotel Operations: To automate various hotel management processes,

including reservations, check-ins, check-outs, and housekeeping, to reduce manual errors and
save time.

Enhanced Guest Experience: To provide a seamless and convenient experience for guests
through efficient service delivery and user-friendly interfaces for reservations and feedback.

Resource Optimization: To optimize the use of hotel resources, such as rooms, staff, and
amenities, to maximize profitability and minimize waste.

Data Management: To ensure secure, centralized, and efficient management of all hotel data,
including guest information, booking records, and financial transactions.

Scalability and Integration: To create a system that is scalable to accommodate hotels of

different sizes and capable of integrating with other existing systems and third-party services.

Community Relations: Building positive relationships with the local community, which can
enhance the hotel’s reputation and support business development.

Maintenance and Safety: Ensuring the physical upkeep of the hotel facilities and equipment
to provide a safe and pleasant environment for guests and staff.

Compliance: Adhering to all legal and regulatory requirements, including health and safety
standards, labor laws, and licensing regulations.
 3. TOOLS USED

 Hardware Requirements
Processor – Quad core CPU Ram – 8gb or high
Display – OLED display
WiFi – High speed WiFi connection

 Software Requirements

Programming language – HTML, CSS, JAVASCRIPT

Database - MySQL
Operating System - Windows
 4. METHODOLOGY

1. Data Flow Diagrams (DFDs):

 Context Level DFD: At the highest level, a context diagram shows the hotel as a single
process with external entities like guests, suppliers, and booking systems interacting with
it. It provides an overview of inputs and outputs to and from the hotel.
 Level 0 DFD: This diagram breaks down the hotel into major processes such as
reservations, check-in/check-out, housekeeping, and dining services. It illustrates how
data flows between these processes and external entities.

2. Customer Relationship Management (CRM):

 CRM methodologies focus on managing interactions with current and potential guests.
Hotels use CRM systems to collect and analyze guest data, personalize experiences, and
improve guest satisfaction and retention.

3. Revenue Management Systems (RMS):

 RMS methodologies involve strategic pricing and inventory management to maximize

revenue per available room (RevPAR). It integrates data analytics to forecast demand, set
dynamic pricing, and optimize room availability.

4. Quality Management Systems (QMS):

 QMS methodologies ensure consistent service quality and guest satisfaction. Hotels use
quality management tools and standards (e.g., ISO 9001) to monitor processes, address
issues, and enhance operational efficiency.

5. Lean Six Sigma:

 Lean Six Sigma methodologies aim to minimize waste and defects while improving
operational processes and guest experiences. It involves continuous improvement through
data-driven decision-making and performance metrics.
 5. REFERENCES

Books
 “Hotel Management and Operations” by Michael J. O'Fallon and Denney G.
Rutherford: This book provides comprehensive coverage of hotel management
operations and offers practical insights.

 "Hospitality Marketing Management" by Robert D. Reid and David C. Bojanic:

This book focuses on marketing strategies specific to the hospitality industry.

 "Revenue Management for the Hospitality Industry" by David K. Hayes and

Allisha A. Miller: This book covers key concepts and techniques in revenue
management.

Websites

 Hospitality Net (www.hospitalitynet.org) : Offers news, insights, and trends in the

hospitality industry.

 Hotel News Now (www.hotelnewsnow.com) : Provides news and analysis on hotel

industry performance and trends.
 The Caterer (www.thecaterer.com): A resource for hospitality industry news,
trends, and best practices.