Chandra Resume

Chandrasekhar Rao.
Email: [email protected]
Alt. @: [email protected]
Mobile: +91 9972880018
Alter. Mob: +91 9019960635
Objective:
Positions where I can utilize my skills and abilities in the IT industry, a job where growth prospects are unlimited and
individuality are recognized by the work, and to achieve professional satisfaction by meeting higher responsibilities.
Summary:
• Having 9+ years of Total experience in IT sector.

• Over 7+ years of experience in Networking (Cisco Data, Security and Voice).
• Good exposure on Routing and Switching
• Good exposure on switching and Routing protocols (Ethernet, Vlan, VTP, STP, RSTP, RIPv2, EIGRP, OSPF, BGP etc.,)
• Hands on experience in Catalyst 6500 series, Catalyst 4500 series and Stack switches.
• Hands on experience in 2800, 2900, 3800, 4500 series, 7600 series and ASR1000 routers.
• Hands on experience on Nexus 5k, 7k and 9K devices in Datacenter environment.
• Hands on experience on Security products like Cisco ASA, Palo Alto, SonicWALL, Fortigate.
• Hands on experience on Load balancers (F5, Citrix NetScaler)
• Troubleshooting R & S issues and Security related issues.
• Implementing the all types of network devices.
• IOS Upgradations for Cisco platforms products.
• Hands on experience in Video and TP components (TMS, VCS, Gateways, CTMS and CTMAN).
• Hands on experience in Cisco IP Telephony (CUCM, CUC).
• Hands on experience in Verint Impact 360 (Recording Server) / WFM.
• Hands on experience on IP Contact Centre environment (UCCE).
• Hands on experience on CUIC.
• Knowledge on UCCX, CUE.
• Good knowledge on Voice Gateways, CUBE configuration.
• Configuring Cisco Routers and Switches.
• Hands on experience in Video and TP components (TMS, VCS, Gateways, CTMS and CTMAN).
• Hands on experience Video Conference Infrastructure.
• Hands on experience on Installing phones, VC endpoints (like Tandberg, Polycom and Cisco C series).
• Hands on experience in Immersive Telepresence endpoints like CTS-1000, CTS-3000, CTS-3010 model
Telepresence, C series Video Conference devices.
• Having good troubleshooting skills.
Technical Skill Set:
• Good command on R & S protocols.

• Good command on Security products and configuration (ASA, Palo Alto, SonicWall).
• Good exposure on Nexus 5K, 7K & 9K.
• Good hands on Monitoring Tools SolarWinds
• Good command on Routing and Switching protocols (Ethernet, Vlan, VTP, STP, RSTP, RIPv2, EIGRP, OSPF, BGP
etc.,)
• Knowledge on MPLS Technology.
• Good knowledge Standard based Voice/Video protocols (H.323, SIP, RTP, SRTP, and SCCP)
• Depth Knowledge on TCP/IP suite like (IP, ARP, ICMP, RARP, IGMP etc..,).
• Good Knowledge H.323, SIP Call flow.
• Good knowledge on H.323/SIP Call flow and Signaling.
• Good knowledge on Immersive Telepresence, TIP (Interop).
• Good knowledge on Cisco VCS (GK) configurations.
• Good knowledge on TP endpoints like TX9000 series, Cisco C series Endpoints.
• Gateways VG-224 and VG-248.
• Good knowledge on C/C++/Java language.

• Good knowledge on REST API.
• Good knowledge on PHP scripting.
• Good knowledge on MySQL/SQL server.
Education Qualification:
• Diploma(CSC) from Karnataka University/NTTF Electronics and Training Centre (Diploma CS) in the year of 2007
• B.E (CSC) from KSOU – pursuing.
Certifications/Trainings/Courses:
• ITIL Foundation v3 Certified.
• CCNA R & S certified
• CCNA Voice course completion
• Microsoft Excel with Macros Training Completion
• Microsoft LYNC 2013 Administration
• Java Course completion
PROFESSIONAL EXPERIENCE:
Organization : ThoughtFocus Technologies Pvt. Ltd (Dec-2015 to till date)

Client : Agio IT Services
Designation : Network Engineer
Roles and Responsibilities:

Cisco Data & Security:
• Experience working as a NOC Engineer.
• Configuring Router and Switches upon requirement.
• Working on Monitoring Tool Solar winds.
• Worked on Catalyst 6500 series, Catalyst 4500 series and Stack switches.
• Worked on 2800, 2900, 3800, 7200 series and ASR1000 routers.
• Worked on Security products like ASA, Palo Alto, SonicWALL, Fortigate.
• Troubleshooting R & S and Security related issues.
• Experience in HSRP, NAT and ACL setup, administration and troubleshooting in an enterprise environment.
• Experience in troubleshooting Cisco ASA, SonicWALL, and Fortinet Firewalls.
• Experience in troubleshooting web filter issues (CWS, Barracuda).
• MADC VIP, Nodes and Pools on Load balancers
• Implementing the all types of network devices.
• IOS Upgradations for Cisco platforms products.
• Vendor coordination for ISP issues [Cogent, ATT, Verizon, Lightower, Lightpath and CenturyLink] and Cisco.
Organization : Accenture Services Pvt. Ltd (Dec-2011 to Dec-2015)

Client : Royal Bank of Scotland
Designation : Senior Voice & Video Infrastructure Analyst

Cisco Data:
• Experience working as a NOC Engineer.
• Experience in SNMP/Syslog (Solar Winds/HP are preferred).
• Implementation & Troubleshooting in Cisco Switches (3560/3750/6500/Nexus), Cisco Routers
(7200/2600/2800/3800/3900).
• Experience in IP routing protocol (EIGRP/OSPF/BGP) setup, administration and troubleshooting in an enterprise
environment.
• Experience in HSRP, NAT and ACL setup, administration and troubleshooting in an enterprise environment.
• Working knowledge and ability to troubleshoot TCP/IP and related common protocols, including DHCP, DNS,
SMTP, HTTP/S, Telnet, NTP and SSH.
• Ability to develop, augment and advise on procedures, documentation and tools.
• Coordination and scheduling skills; goal-oriented attitude and demeanor to work through roadblocks, motivate
external concerns and bring about project closure.
• Strong communication skills, both verbal and written. Ability to speak to multiple people at varying levels within
an organization and of varying technical backgrounds.
• Good understanding and familiarity with ITIL framework
• Ability to communicate effectively with all levels within and outside the organization, including senior
management and technical teams
• Managing and tracking events through resolution and maintaining a history of network-impacting issues.
• Good understanding the working structure of Network monitoring tools [Network Observer/Net flow
Analyzer/MRTG/Cisco Prime/Solar winds/SNTC].
• Monitoring and maintaining Riverbed steel for wan optimization in data center.
• Vendor coordination for ISP issues [ATT, Verzion, TATA & Reliance].
• Vendor coordination for Cisco RMA.
• Manage and Troubleshoot Wireless devices, Network devices [Router, switches] and back servers as per
companies polices.
• Co-Ordinate Internal & External Audits and provide compliance trainings in organization.
Cisco Voice:
• Configuring and managing Accenture clients’ network which comprises of more than 90 thousand devices
which includes CUCM, CUCME, Cisco Unity Connection, Cisco Contact Center Enterprise (IPCC), IP Phones,
Cisco Routers, Cisco Switches, prepared a comprehensive Process improvement document on Voice issues
handled by the team.
• Supervise high-end technical support ensuring high customer satisfaction levels through prompt redress of their
problems related to various phone service requests (MACD) like Extension Mobility, Hunt group, Pickup group,
SNR, Group Voicemail, Call- transfer, Agent ID creation, new ICM script request, opening hours and
announcement change on the ICM script, Verint and CUIC access, etc.
• Involved in troubleshooting critical incidents of Cisco phones registration, EMCC login issues, CTIOS and Cloud9
login issues, fax machines, direct exchange lines, analog phones and analog gateways also Cisco Wallboard
issues as per the SLA also handling high priority escalations on troubleshooting various call recording and call
retrieval issues on Verint-360 application.
• Liaison with service providers like BT, AT&T, Vodafone, Verizon and Business etc on link related issues also with
Aspect, Verint on various ACD and Recorder related issues. Handle technical escalations from other local
Network/Voice teams
• Training new joiners for bringing them into production. Constantly sharing ideas/views with our teammates on
the designated work area. Provide necessary consultation, process and technical guidance to the new joiners
and other members of team help them understand the environment better/ quicker and to reduce escalations.
Building positive relationship with our clients, peers and onsite engineers
• Effectively raising new case with Cisco TAC team and attending the meeting with them to explain the issues
and get resolved it also involved in coordination with data team to resolve the issues related to network flap,
packet loss, switch port configuration, VLAN issues. Also raising change management request
• Responsible by doing health check activity on Verint, CUIC servers for UKI and India regions, also preparing
monthly team report. Attended various meeting related to Site hand over process to the NOC voice team.
• Managing VC sessions between SIP and H.323 protocols like Microsoft OCS/Lync to a VC kit.
• Inter-Op calls like VC endpoints and OCS/Lync.
• Configuring Gatekeepers (VCS) in a Cluster for Voice and Video Environment.
• Providing 24/7 support and troubleshooting of a variety of network related issues including link down, latency
and user related issues
Organization : Magna InfoTech (Feb-2011 to Dec-2011)

Client : Goldman Sachs
Designation : Senior Multimedia Infrastructure Analyst

• Configured the brand new VC endpoints on the Video Network and register them to VCS via TMS.
• Handled Executive Video conference calls between various regions (APAC, EMEA and US).
• Experience in installing Cisco IP phones and configuring the phones in Call manager.
• Resolved Network problems like network congestion, Latency, endpoint registration issue, call disconnection
(RCA), network errors, display issues, Service provider carrier issues & call routing issue.
• Monitored the calls, Infrastructure device status, Services, Schedule calls over TMS.
• Raised TAC cases with Cisco and Polycom vendors for any issue related to hardware issues.
• Raised ticket requests related to telecom base on requirement.
• Working on Cisco ACNS streaming media tickets.
• Handled CTMS to connect Telepresence Events.
• Resolved Global problems, Bridging, Network problem, Technicians, External Client event and streaming tickets.
• Good exposure on CISCO Codian and Polycom MGC 50 & 100 bridges.
• Remote support for video network operations.
• Handled Audio conference calls Avaya AC bridges for large Events.
Organization : Wipro Infotech (Nov -2007 to Feb-2011)

Designation : Network Administrator and VIDEO NET OPERATIONS (Team Lead)

Networking Management:
• Managed CISCO MCU (Radvision) for creating and connect the calls through bridge Numbers.
• Managed CISCO Switches (L2, L3) like configuring VLAN/Routing based upon the client requirement.
• Managed the CISCO Telepresence. Handling the Multipoint calls on Telepresence through CTMS (Ad-hoc calls).
• Participated in VRF Migration activities.
• Troubleshooting the Network related issues and solve the issues raised by End users.
Video Operations:
• Handled Escalation Matrices and providing better support features for the end user.
• Monitored Video-conferences through remote login and through the Polycom management software portal and
faster resolution of eventual hitches if any.
• Booked Telepresence and coordinating with vendors.
• Installed Video conference devices and their cameras with the required IP address and their gatekeeper
registration including the all location through DHCP and DNS.
• Coordinated with all location Vcon folks and consolidate Reports, Issues in Network and Coordinating with
Respective Endpoint Vendors for any Service related things.
• Provided REMOTE SUPPORT for Video-conferencing and V-con related problems for all the locations at Wipro
Technologies.
• Managed MCU like HD (Codian (4500/8500-01) and SD (Polycom).
• Managed the calls and the feedback from the user for better support and performance of the team.
• Hands on experience with the POLYCOM, TANDBERG, AETHRA, LIFESIZE Devices.
Achievements:
• Best Performance in Wipro InfoTech.
• Productivity improvement & Customer support in Wipro InfoTech.
• Quality Work award certificate in Accenture Business services.
Place: Signature:
Date: Chandrasekhar

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Chandrasekhar Rao.

• Having 9+ years of Total experience in IT sector.

Technical Skill Set:

• Good command on R & S protocols.

• Good knowledge on C/C++/Java language.

Organization : ThoughtFocus Technologies Pvt. Ltd (Dec-2015 to till date)

Roles and Responsibilities:

Organization : Accenture Services Pvt. Ltd (Dec-2011 to Dec-2015)

Roles and Responsibilities:

• Inter-Op calls like VC endpoints and OCS/Lync.

• Configuring Gatekeepers (VCS) in a Cluster for Voice and Video Environment.

Organization : Magna InfoTech (Feb-2011 to Dec-2011)

Roles and Responsibilities:

Organization : Wipro Infotech (Nov -2007 to Feb-2011)

Roles and Responsibilities:

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