Using Absolute / Relative Reference

Example 1 Formula: = Fixed cost+(unit produced * variable cost)

Fixed cost $50
Variable cost $2

Month Jan Feb Mar Apr

Units produced 224 194 228 258
Total cost

Example 2
Table of revenues for various unit prices and units sold

Units sold
50 100 150
Unit price $3.25
$3.50
$3.75
$4.00
$4.25
ve Reference
oduced * variable cost)

200
USING COUNTIF AND SUMIF

Products Location 2002 Volume

CPU APAC 100,600
CPU North America 133,100
Motherboards APAC 129,200
Motherboards North America 150,500
Servers APAC 89,900
Servers North America 112,300
Motherboards North America 112,500
Servers APAC 132,404
CPU North America 100,540
Servers APAC 90,321
Motherboards North America 112,342
CPU APAC 117,257

Create a total based on one condition

Use the SUMIF worksheet function to create a total value for one range based o

TOTAL SUM 2002

North America
APAC

Count the occurrences of a condition

The COUNTIF function counts the occurrences of a value in a range of cells —

TOTAL COUNT 2002

North America
APAC
 2003 Volume
161,000
198,200
160,700
190,100
153,900
190,700
142,723
200,156
190,600
157,450
188,468
197,600

e condition
value for one range based on a value in another range.

2003

a condition
value in a range of cells — for example, the number of cells in the range B5:B25 that contain the text "North America".

2003
USING SUMPRODUCT
Agent Name Team Leader # of Surveys
Joey Francisco Jameson Jimenez 8
Nelissa dela Cruz Jameson Jimenez 3
Janina Umpa Jameson Jimenez 11
Edzel del Rosario Jameson Jimenez 15
Adi Magarro Jameson Jimenez 3
Glee Ann Magalong Jameson Jimenez 7
Sharon Cabuyadao Benjamin Romualdez 9
Natalie Eblamo Benjamin Romualdez 3
Leo Salvador Benjamin Romualdez 7
Daffodil Esplana Benjamin Romualdez 8
Allan Dumanglas Benjamin Romualdez 2
Jamie Ferrer Benjamin Romualdez 8
Weighted Average 84

Get the weighted average per Team Manag

Get the weighted average for each Team Leader
Weighted Average
Jameson Jimenez
Riki Dacanay
 CSAT Score
100.00%
75.00%
89.50%
32.65%
98.00%
75.00%
68.33%
78.30%
65.75%
90.50%
0.00%
68.00%
*Use the sumproduct function to get the weighted average

per Team Manager

ighted Average
IF function - Basic
1. Use the IF function to answer the columns "Order placed" and "# of units oredered

For each agent, they need to have a monthly monitor count of at

least 4 monitors. Place a "No" under Monitoring # met if its less than
4. "Yes" if greater than or equal to 4.

Agent Monitoring #
Name # of Monitors met?
Jameson 1 NO OK
Sharon 4 YES
Natalie 2 NO
Richmond 1 NO

IF funtion - Nested
2. Use the IF function to get the Grade on the scenario below:

Each agent gets an A (if score is 90% or above), S for satisfactory (if score
if 60% or above but less than 90%) or U for unsatisfactory if score is below 60%

Agent CSAT Score Rating

1 60.00% S
2 95.46% A
3 55.89% U
4 80.23% S
5 60.25% S
6 90.75% A

Using IF funtion w/ AND function

3. Use the IF with AND function to get the results below:

Investor sells stock only if its price has gone up three consecutive days
(including the current day)

Day Price change Sell (yes or no)?

1 Up
Start Here
2 Down
3 Up
4 Up
5 Up
6 Down

Using IF funtion w/ OR function

4. Use IF with OR Function to get the results below:

Any agent who scores at least 95 on any of the monitors gets a bonus
which is 1% of their total score.

Agent QA Accuracy 1 QA Accuracy 2 QA Accuracy 3

1 87 95 83
2 77 72 74
3 97 95 99
4 82 87 96
5 78 94 81
6 75 83 80
ced" and "# of units oredered"

atisfactory (if score

ry if score is below 60%

nsecutive days

gets a bonus
 OR AND
QA Accuracy 4 Bonus
80 0
97
100
88
79
72
 Using Advance Filter

Date Type of
Evaluator Name Agent Name
Monitored Call
05/27/04 Reynald Carlos Ann Buenaventura CS
05/27/04 reynald Carlos Remegio bajenting TECH
05/26/04 Reynald Carlos Roderick Lee TECH
05/26/04 Reynald Carlos PJ de leon Billing
05/26/04 Reynald Carlos Ernest arcilla TECH
05/28/04 Reynald Carlos Karen Alawi CS
05/26/04 Jason Astroflex Bautista TECH
05/26/04 Keli Yap Zarina Araque TECH
05/27/04 Keli Yap Grace Macsabejon TECH
05/28/04 Keli Yap Danilo So TECH
05/26/04 Imy Prianes James Lucero BILLING
05/26/04 Imy Prianes Helene Yap BILLING
05/26/04 Imy Prianes Mary Anne Flores BILLING
05/27/04 I.Prianes Aidee Calderon BILLING
05/28/04 I.Prianes Zsa Zsa Pena BILLING
05/28/04 I.Prianes Jennifer De Jesus BILLING

1. Use the Advance Filter features in getting the unique names in the following table

Evaluator Monitored
Name Agent Name Type of Call By
 Monitored Monitoring
Case Number
By Method
CC bs694 62 Remote
Client hpdi1 832 SxS
CC ushpnet 19631 Recording
CC unknown 2071435 SxS
Client usinet 2708926 Remote
CC usinet 2709970 SxS
Client NCDC 2946 Recording
CC unknown 2071354 SxS
CC usinet 2709626 Recording
Client usinet Remote
CC cainet 133912 SxS
CC usdelnet Recording
CC uscbnet 2865 SxS
Client usinet 2709622 SxS
CC usinet 2709781 Remote
Client usinet 2709809 SxS

n the following table

Monitoring
Method
 Conditional Format

QA Scores
Agent Name AHT (min)
(%)
Agent 1 3.50 87%
Agent 2 4.00 83%
Agent 3 5.00 75%
Agent 4 5.50 90%
Agent 5 4.50 65%
Agent 6 6.50 75%
Agent 7 7.00 83%
Agent 8 5.50 86%
Agent 9 4.50 98%
Agent 10 4.50 70%
Agent 11 5.00 85%
Agent 12 6.00 77%
Agent 13 6.50 83%
Agent 14 4.00 76%
Agent 15 5.00 76%

1. Use the conditional formatting to represent the following data:

Green Exceeds Target
Red Below Target

a. Target for AHT is <= 5 min.

b. Target for QA Score is >= 83%
e following data:
Data Validation
1. Use Data Validation to list down the Types of Leave incurred by the agents

Type of Leaves
Agent Name 1-Feb 2-Feb 3-Feb 4-Feb 5-Feb 6-Feb
1 Agent 1
2 Agent 2
3 Agent 3
4 Agent 4
5 Agent 5
6 Agent 6
7 Agent 7
8 Agent 8
9 Agent 9
10 Agent 10
11 Agent 11
12 Agent 12
13 Agent 13
14 Agent 14
15 Agent 15
7-Feb 8-Feb 9-Feb Types of Leaves
VL
SL
VLWOP
SLWOP
PL/ML
Group and Outline
Week Team Lead Agent Name QA Scores (%)
Week 1 Average 82%
TL1 Average 84%
TL2 Average 68%
TL3 Average 79%
TL4 Average 78%
TL5 Average 83%
Week 2 Average 78%

Week Team Lead Agent Name QA Scores (%)

1 TL1 Agent 1 84%
1 TL1 Agent 6 98%
1 TL1 Agent 11 89%

1 TL2 Agent 2 84%

1 TL2 Agent 7 75%
1 TL2 Agent 12 65%

1 TL3 Agent 3 70%

1 TL3 Agent 8 77%
1 TL3 Agent 13 77%

1 TL4 Agent 4 83%

1 TL4 Agent 9 60%
1 TL4 Agent 14 95%

1 TL5 Agent 5 88%

1 TL5 Agent 10 88%
1 TL5 Agent 15 92%

2 TL1 Agent 1 83%

2 TL1 Agent 12 92%
2 TL1 Agent 9 77%
2 TL2 Agent 6 60%
2 TL2 Agent 3 75%
2 TL2 Agent 14 70%
2 TL3 Agent 11 95%
2 TL3 Agent 8 65%
2 TL3 Agent 5 77%
2 TL4 Agent 2 88%
2 TL4 Agent 13 70%
2 TL4 Agent 10 77%
2 TL5 Agent 7 88%
2 TL5 Agent 4 77%
2 TL5 Agent 15 83%
parent/pass//migs number/nck/03-18-1997
63098
Using VLOOKUP
1. Use VLOOKUP function to answer the following questions:
On the table below, where the range is c5:D13 :
Agent Name AHT
Agent 1 3.55
Agent 2 3.25
Agent 3 2.93
Agent 4 2.75
Agent 5 2.57
Agent 6 2.38
Agent 7 2.17
Agent 8 1.95
Agent 9 1.71

a. What is the AHT of Agent 1?

b. What is the score of Agent 7?
c. What is the AHT of Agent 9?
d. What is the score of agent 5?

Using HLOOKUP
2. Use HLOOKUP function to answer the following questions:
A B
1 Jameson Sharon
2 4 4
3 5 7
4 6 8
5 7 9
6 8 10

a. What is row 2 under "Jameson"?

b. What is row 5 under "Sharon"?
b. What is row 4 under "Natalie"?
b. What is row 3 under "Sharon"?
b. What is row 6 under "Jameson"?
following questions:

Score
500
400
300
250
200
150
100
50
0

Answer

the following questions:

C
Natalie
9
10
11
12
13
Using Ranking
Assign their rank in ascending order (Lowest AHT, highest rank)
Agent Name AHT Rank
Elisa Lagumbay 4.05
Erwin Orbita 4.41
Lyn Gutierrez 4.47
Cherrylou Catangay 4.56
Floren Darbe 4.67
Joseph Francis Uy 4.67
Gerlee Montellano 4.69
Gretel Gonzales 4.69
Kirk Hernandez 4.74
Bernadette Sudio 4.79
Rhoda Villanueva 4.85
Mary Anne Mendoza 4.89
Sheryll Cruz 4.90
Tamsi June Francis San Jose 5.08
Ruhjen Osmeña 5.12
Liwayway Rezaba 5.15
Renato Javier 5.16
May Plazo 5.22
Janice Uy 5.25
Reynaldo Santiago 5.27
Romina Felix 5.28
Hasmin Espinas 5.28
Stephanie Somosa 5.32
Akira Valencia 5.33
Marianne Maquilla 5.34
Gary Diaz 5.34
Ana Marie Toledo 5.34
Lisette Nicolas 5.37
Marifil Delos Santos 5.41
Maricyl Micabani 5.42
Farah Fides Marco 5.44
Rosemarie Valdriz 5.46
John Paul Sata 5.47
Beati Hermes Escaro 5.47
Shahani Isip 5.48
Jennifer Ligutan 5.49
Noel Mostoles 5.52
Ian Mar Dayot 5.56
Reena Jean Gonzales 5.59
Czarina General 5.61
Michael Rodriguez 5.66
Aileen Agraviador 5.66
Jennyline Santeco 5.66
Emilie Diego 5.69
Christine Zantua 5.69
Maria Celeste Velasco 5.72
Veronica Toledo 5.73
Charlene De Guzman 5.73
Melandro Macalintal 5.75
Maria Chedel Pontigon 5.78
Floregertrude Pallon 5.80
Christian Adam De Castro 5.80
Carla Flores 5.84
Rey Ortega 5.87
Kristine Soliman 5.88
Gary Tingzon 5.90
Rosa Austriaco 5.91
Maria Emily Benigla 5.94
Wia Rios 5.95
Emily Ann Zamudio 5.95
Ines Dichoson 5.98
Elizabeth Peña 6.00
Marry Ann Intal 6.00
Kristina Alabado 6.02
John Lawrence Sullano 6.06
Anne Rhea Tan 6.07
Byron Dy 6.08
Robert Arellano 6.08
June Carla Ponferrada 6.08
Rubelle Convocar 6.09
Sarlin Letran 6.10
Roxanne Evangelista 6.11
Francis James Ponce 6.11
Kristel Ejes 6.12
Greg Libarios 6.12
Rosalyn Boac 6.15
Raquel Fatima Veloso 6.16
Joseph Odulio 6.16
Rosalyn Alegre 6.19
Antoinette Pulmones 6.20
Sheila Mary Picardal 6.31
Jose Elizondo Salva Iv 6.31
Williard Maquirang 6.32
Sheryll Imam 6.34
Angeline Camandang 6.35
Steve Allan Santos 6.37
Ramon Francisco Facultad 6.38
Richardson Halili 6.40
Richie Salvedia 6.41
Fernando Camacho III 6.41
Michelle Sanchez 6.45
Natalie Bargas 6.45
Amelita Patron 6.45
Annalyn Tabres 6.46
Johannie Garcia 6.46
Cherri Ann Perez 6.47
Graciano Roquero Jr. 6.49
Agnes Garcia 6.49
Vic Troy Velez 6.50
Maria Angela Gloria 6.51
Roualdo Pallones 6.52
Edsil Tamon 6.54
Rachelle Pascua 6.54
Ivy Mitra 6.58
Jonathan Engracia 6.60
Mia Urbano 6.61
Eleanor Santos 6.63
Michael Santiago 6.65
Jeremiah Ramos 6.66
Jeliene Siao 6.66
Leonor Padilla 6.66
Mark Pedro 6.70
May Judar 6.71
Abegail Guzman 6.74
Airen Tesorero 6.77
Adriane Asprec 6.77
Lezel De Villa 6.79
Giovanni Rey Pesoda 6.82
Alexander Maestro 6.86
Rene John Capili 6.88
Joy Salido 6.93
Alvaire Romero 6.94
Jerome Tuazon 6.96
Jeanne Chua 6.98
Kenneth Rocha 6.98
Mary Claire Chua 6.99
Marwinne Canonizado 7.03
Melanie Tarrosa 7.04
Ivy Nooky Pascual 7.06
Karen Gonzalez 7.06
Ma. Lourdes Orcino 7.13
Simels Elman 7.14
Randy Poblador 7.14
Jose Wilson Tajonera 7.15
Luvee May Manlunas 7.18
Ma. Sandra Cailipan 7.19
Dindo Fuertes 7.20
Arturo Bernas 7.21
Sharon Dayao 7.22
Janice Panganiban 7.23
Malet Valdezco 7.27
Teodulfo Lumague III 7.33
Rowena Tuaño 7.35
Raymundo Villavecer 7.37
Rowel Bathan 7.38
Ma. Teresa Rosales 7.42
Jay-R Hufancia 7.49
Shashane Ocampo 7.74
Patria Jane Bacuyag 7.77
Joseph dela Pasion 7.82
Suzette Reynaldo 7.85
Pauline Ocampo 7.93
John Arnedo 8.02
Diana Dalida 8.05
Jose Mariano Pineda 8.13
Claire Mediante 8.20
Arabelle Lubigan 8.21
Theresa Salazar 8.25
Heidi Ungad 8.29
Helen Dy 8.58
Carlos Licmoan 8.60
Katrina Sera Jose 8.81
Mildred de Castro 8.82
Ruby Liza Ancheta 9.09
Gemma Parado 9.60
est AHT, highest rank)
USING ARRAYS
Products Location 2002 Volume
CPU APAC 100,600
CPU North America 133,100
Motherboards APAC 129,200
Motherboards North America 150,500
Servers APAC 89,900
Servers North America 112,300
Motherboards North America 112,500
Servers APAC 132,404
CPU North America 100,540
Servers APAC 90,321
Motherboards North America 112,342
CPU APAC 117,257

Create a total based on multiple conditions

Both of these formulas are array formulas and must be entered by pressing CTRL+SHIFT+
a. Use the following formula to calculate the total value of cells D4:D15, where C4:C15 co

Total Sum 2002

CPU North America
CPU APAC
Motherboards North America
Motherboards APAC
Servers North America
Servers APAC

Count the occurrences of multiple conditions

This is an array formula and must be entered by pressing CTRL+SHIFT+ENTER.

Total Sum 2002

CPU North America
CPU APAC
Motherboards North America
Motherboards APAC
Servers North America
Servers APAC
 2003 Volume
161,000
198,200
160,700
190,100
153,900
190,700
142,723
200,156
190,000 OK
157,450
188,468
197,600

ple conditions
entered by pressing CTRL+SHIFT+ENTER.
of cells D4:D15, where C4:C15 contains the location "North America" and the range A4:A15 contains the product "Electronics".

2003

ultiple conditions
g CTRL+SHIFT+ENTER.

2003
e product "Electronics".

alabakr MANILA General Balance ELMER T 419684766

ancheau MANILA General HELOC JAMES N. 757301223
annju MANILA FastPay FastPay ReMANUEL M407249101
annju MANILA Tax Confirm PaRANDY T 321255730
batharo MANILA Payoff Quote Req DAVID SO 323268616
camacfe MANILA Escrow AnaGenerated ANN B RO 954755059
camanan MANILA Escrow AnaDispute JESSE T 404243187
alabakr MANILA Tax Confirm PaPAUL GEN317491258
alabakr MANILA Escrow AnaDeficit Spr BERNARD 850230287
ancheau MANILA PMI/MIP PMI RequirRUSTY L. 757391865
annju MANILA Payment Othr/Confir ROBERT C252638572
annju MANILA General HELOC PATSY J. 334774381
batharo MANILA Tax Current Bil ESTATE O 864895992
camacfe MANILA Year End Issue ResolSTEVEN B 540828613
camanan MANILA General HELOC JO E. HEI 610923950
2004-04-15 11:58 1
2004-04-16 18:22 4
2004-04-16 15:49 5
2004-04-16 13:21 5
2004-04-16 16:06 4
2004-04-15 14:26 4
2004-04-16 13:31 5
2004-04-14 11:46 1
2004-04-15 17:28 3
2004-04-14 10:57 4
2004-04-15 07:13 5
2004-04-12 11:35 5
2004-04-16 11:27 4
2004-04-13 16:40 4
2004-04-15 17:32 5